Apr <var data-var='date'> 2</var>, <var data-var='time'>21:56</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>21:29</var> UTC Update - We are continuing to investigate this issue.Apr <var data-var='date'> 2</var>, <var data-var='time'>21:28</var> UTC Investigating - Withdrawals are temporarily disabled while we investigate and resolve a platform issue. Our team is working on a fix and will restore functionality as soon as possible.

BTC withdrawals temporarily disabled

Sep <var data-var='date'>23</var>, <var data-var='time'>16:12</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>23</var>, <var data-var='time'>14:26</var> UTC Update - We are continuing to monitor.Sep <var data-var='date'>23</var>, <var data-var='time'>14:14</var> UTC Update - We are continuing to monitor for any further issues.Sep <var data-var='date'>23</var>, <var data-var='time'>14:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>23</var>, <var data-var='time'>13:03</var> UTC Investigating - We are currently investigating this issue.

OpenNode WebApp and API are back up

Sep <var data-var='date'> 6</var>, <var data-var='time'>17:36</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> UTC Investigating - We are currently experiencing an outage with our upstream email sender. As a result, some transactional and notification emails may be delayed or not delivered. Our engineering team is actively working with our provider to restore normal email delivery. This issue does not impact core payment processing or platform functionality. We will provide updates as soon as more information becomes available.

Email Sending Issues

May <var data-var='date'>14</var>, <var data-var='time'>05:30</var> UTC Resolved - On May 14, 2024, OpenNode experienced an incident with our production database, resulting in performance degradation and service disruption. The root cause of the issue was identified as a deprecated API loading excessive data, leading to a database overload.

High database load

Apr <var data-var='date'>16</var>, <var data-var='time'>18:18</var> UTC Resolved - The system is now fully caught up and all payment notifications were sent out.Apr <var data-var='date'>16</var>, <var data-var='time'>15:15</var> UTC Update - All current payments are being processed and the team is working through the backlog of payments.Apr <var data-var='date'>16</var>, <var data-var='time'>12:00</var> UTC Identified - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Payment processing delay

Dec <var data-var='date'>28</var>, <var data-var='time'>13:33</var> UTC Resolved - Maintenance has been completed and all systems are fully operational.Dec <var data-var='date'>28</var>, <var data-var='time'>13:10</var> UTC Monitoring - Due to unforeseen technical challenges, our scheduled maintenance is extended. We apologize for any inconvenience. Updates will follow as we work to resolve this promptly.

Extended maintenance

Dec <var data-var='date'>28</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>28</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>21</var>, <var data-var='time'>18:19</var> UTC Scheduled - To enhance our services and ensure their continuous improvement, we will be conducting a scheduled maintenance on Thursday, December 28th, from 12pm to 1pm UTC. During this time, all OpenNode services, including API, dashboard, exchanges, checkouts, and withdrawals, will be temporarily unavailable. We understand the impact this may have on your activities and appreciate your understanding as we work to maintain and upgrade our systems. Should you have any questions, feel free to reach out to us at support@opennode.com.

Scheduled Maintenance

Dec <var data-var='date'>21</var>, <var data-var='time'>18:11</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>29</var>, <var data-var='time'>23:09</var> UTC Update - We are continuing to monitor for any further issues.Jun <var data-var='date'>29</var>, <var data-var='time'>23:08</var> UTC Monitoring - Entities and Individuals registered in the United States can now onboard with our new provider through the dashboard. Upon completion, automatic conversion and all fiat related services will be reenabled. If you have questions or encounter issues, please reach out to support@opennode.com or visit the Intercom widget on the dashboardJun <var data-var='date'>21</var>, <var data-var='time'>21:12</var> UTC Identified - We have recently been informed that one of our banking partners, Wyre, has made the decision to cease operations over the course of the next month. Clients that are onboarded with this provider and rely on fiat-related activities such as conversions will not be able to generate new payments at this time, unless the automatic conversion functionality is turned off. We have already initiated the process of engaging an alternative banking partner to seamlessly address fiat transaction needs. We anticipate having this new partner integrated into our platform within the next few weeks, thereby ensuring that all fiat operations are available and fully operational without any significant interruption.

Automatic Conversion service outage

Sep <var data-var='date'>14</var>, <var data-var='time'>22:06</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>14</var>, <var data-var='time'>21:47</var> UTC Investigating - We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution.

Elevated API Errors for Payment Requests with Auto-Conversion enabled

Aug <var data-var='date'>29</var>, <var data-var='time'>14:46</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>28</var>, <var data-var='time'>20:23</var> UTC Identified - Our Exchange Partner has identified a fix and its working on a resolution.Aug <var data-var='date'>28</var>, <var data-var='time'>15:26</var> UTC Investigating - We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

May <var data-var='date'>12</var>, <var data-var='time'>19:00</var> UTC Resolved - Queue is now clean. Incoming payment webhooks are now being delivered instantly.May <var data-var='date'>12</var>, <var data-var='time'>18:54</var> UTC Update - Incoming payments webhook queue is almost clean. Webhooks should start to operate instantly soon.May <var data-var='date'>12</var>, <var data-var='time'>18:33</var> UTC Monitoring - A fix has been implemented, we're monitoring the results.May <var data-var='date'>12</var>, <var data-var='time'>18:24</var> UTC Identified - We're currently investing an issue where incoming payment webhooks are delayed.

Inbound payment webhooks are delayed

Feb <var data-var='date'>16</var>, <var data-var='time'>02:36</var> UTC Resolved - This incident has been resolved and the platform is fully operational.Feb <var data-var='date'>16</var>, <var data-var='time'>02:28</var> UTC Monitoring - This incident has been resolved and we are monitoring the results. Conversions and bank transfers are now enabled.Feb <var data-var='date'>16</var>, <var data-var='time'>01:09</var> UTC Investigating - We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

Dec <var data-var='date'>17</var>, <var data-var='time'>16:06</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>16</var>, <var data-var='time'>23:56</var> UTC Identified - Emails are still being sent and delivered but with significant delays due to an issue our provider.

Investigating issues with email delays

Dec <var data-var='date'> 5</var>, <var data-var='time'>21:13</var> UTC Resolved - This incident has been resolved and the platform is now fully operational.Dec <var data-var='date'> 5</var>, <var data-var='time'>21:06</var> UTC Monitoring - A fix has been implement by our cloud infrastructure provider and we are monitoring the results. Connectivity is coming back up.Dec <var data-var='date'> 5</var>, <var data-var='time'>20:59</var> UTC Identified - This issue has been identified and is related to our cloud infrastructure provider. The connectivity issue is partial (it doesn't apply to all regions).Dec <var data-var='date'> 5</var>, <var data-var='time'>20:23</var> UTC Investigating - Our team is investigating an connectivity incident affecting our platform and will provide updates here.

Investigating connectivity issues

Nov <var data-var='date'>21</var>, <var data-var='time'>22:28</var> UTC Resolved - This incident has been resolved and the platform is fully operational.Nov <var data-var='date'>21</var>, <var data-var='time'>22:18</var> UTC Monitoring - This incident has been resolved and we are monitoring the results. Conversions and bank transfers are now enabled.Nov <var data-var='date'>21</var>, <var data-var='time'>22:02</var> UTC Investigating - We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

Nov <var data-var='date'> 3</var>, <var data-var='time'>20:36</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 3</var>, <var data-var='time'>20:18</var> UTC Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 2</var>, <var data-var='time'>21:23</var> UTC Scheduled - OpenNode will be unavailable for about 30 minutes for essential infrastructure upgrades. During this time, payments, transfers, and our online dashboard will be unavailable.

Production maintenance

Sep <var data-var='date'> 3</var>, <var data-var='time'>00:05</var> UTC Resolved - This incident has been resolved and the platform is fully operational.Sep <var data-var='date'> 2</var>, <var data-var='time'>23:48</var> UTC Update - A fix has been deployed. We are monitoring for any further issues.Sep <var data-var='date'> 2</var>, <var data-var='time'>22:30</var> UTC Monitoring - Affected lightning payments are now reflecting their updated status and webhooks were sent.Sep <var data-var='date'> 2</var>, <var data-var='time'>18:53</var> UTC Update - We are continuing to work on a fix for this issue. Please refer to this page for more updates.Sep <var data-var='date'> 2</var>, <var data-var='time'>16:53</var> UTC Identified - The issue has been identified and a fix is being implemented by our engineering team. Paid payments will be updated shortly and webhooks will be fired. Please refer to this page for more updates.Sep <var data-var='date'> 2</var>, <var data-var='time'>16:50</var> UTC Investigating - We currently investigating an issue where Lightning payments are taking longer than expected to update its status. Lightning payment webhooks are also being affected.

Lightning payments are taking longer than expected to update its status

Jul <var data-var='date'>27</var>, <var data-var='time'>21:31</var> UTC Resolved - This incident has been resolved. Conversions and bank transfers are now fully operational.Jul <var data-var='date'>27</var>, <var data-var='time'>21:24</var> UTC Monitoring - A fix has been implemented by our partner and we are monitoring the results.Jul <var data-var='date'>27</var>, <var data-var='time'>21:18</var> UTC Investigating - We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

Jul <var data-var='date'>18</var>, <var data-var='time'>17:30</var> UTC Resolved - We're seeing an elevated API error rate on outbound Lightning payments.

Elevated API errors for outbound Lightning payments

Jul <var data-var='date'> 8</var>, <var data-var='time'>06:02</var> UTC Resolved - This incident has been resolved. Conversions and bank transfers are now fully operational.Jul <var data-var='date'> 8</var>, <var data-var='time'>05:58</var> UTC Monitoring - A fix has been implemented by our partner and we are monitoring the results.Jul <var data-var='date'> 8</var>, <var data-var='time'>02:54</var> UTC Investigating - We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

Jun <var data-var='date'>21</var>, <var data-var='time'>07:29</var> UTC Resolved - This incident has been resolved. Conversions and bank transfers are now fully operational.Jun <var data-var='date'>21</var>, <var data-var='time'>06:58</var> UTC Investigating - We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

May <var data-var='date'>11</var>, <var data-var='time'>18:57</var> UTC Resolved - This incident has been resolved. Conversions and bank transfers are now fully operational.May <var data-var='date'>11</var>, <var data-var='time'>18:43</var> UTC Identified - We're receiving a higher API error rate on payment requests initiated by merchants/businesses who have auto-conversion turned on. We have notified our exchange partner and are monitoring for resolution. In the meantime, all conversions and outgoing bank transfers are disabled.

Feb <var data-var='date'>12</var>, <var data-var='time'>15:05</var> UTC Resolved - We have identified and resolved the issue causing intermittent issues with our infrastructure.Feb <var data-var='date'>12</var>, <var data-var='time'>14:39</var> UTC Investigating - We are currently investigating an issue that's causing intermittent failures in our platform. Please refer to this status page to get the latest updates on this incident.

Investigating issues with our platform

Dec <var data-var='date'> 7</var>, <var data-var='time'>18:59</var> UTC Resolved - Outgoing transfers are now available.Dec <var data-var='date'> 7</var>, <var data-var='time'>18:23</var> UTC Monitoring - Infrastructure provider is now stable and we're monitoring the activity.Dec <var data-var='date'> 7</var>, <var data-var='time'>17:57</var> UTC Investigating - We're being affected by a major outage on one of our infrastructure providers. Outgoing transfers will be disabled during this time.

Outage on Infrastructure Provider

Oct <var data-var='date'>21</var>, <var data-var='time'>16:14</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>15:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>21</var>, <var data-var='time'>15:36</var> UTC Investigating - We're seeing increased errors in API for payment requests that have auto-conversion enaled. We're waiting for our local currency liquidity provider to fix the issues.

Is OpenNode down?

OpenNode status is UP

Lastest published events

BTC withdrawals temporarily disabled

OpenNode WebApp and API are back up

Email Sending Issues

OpenNode Services, Components and Regions

Recent OpenNode events

BTC withdrawals temporarily disabled

OpenNode WebApp and API are back up

Email Sending Issues

High database load

Payment processing delay

Extended maintenance

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Is OpenNode down?

OpenNode status is UP

Lastest published events

BTC withdrawals temporarily disabled

OpenNode WebApp and API are back up

Email Sending Issues

OpenNode Services, Components and Regions

Recent OpenNode events

BTC withdrawals temporarily disabled

OpenNode WebApp and API are back up

Email Sending Issues

High database load

Payment processing delay

Extended maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!