Sep <var data-var='date'>29</var>, <var data-var='time'>08:51</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>06:49</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>06:37</var> PDT Investigating - Different pattern, working on blocking.

Another DDOS attack, similar fingerprint to last time. Working on resolving

Sep <var data-var='date'>27</var>, <var data-var='time'>17:04</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>07:04</var> PDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>27</var>, <var data-var='time'>07:04</var> PDT Monitoring - A fix has been implemented to block almost all malicious traffic. Sep <var data-var='date'>27</var>, <var data-var='time'>04:05</var> PDT Update - DDOSS still persists. Been trying differnt strategies to mitigate, but it continues to change and attack. Sep <var data-var='date'>27</var>, <var data-var='time'>00:26</var> PDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>27</var>, <var data-var='time'>00:00</var> PDT Identified - DDOSS related to landing pages is causing excess load on nodes.. we're working on blocking and mitigating Sep <var data-var='date'>26</var>, <var data-var='time'>21:53</var> PDT Investigating - We are currently investigating login and system slowdowns

Connectivity issue and slow page load speed

Jul <var data-var='date'>17</var>, <var data-var='time'>08:18</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>12:16</var> PDT Monitoring - We believe the issue has been resolved, and are continuing to monitor. Jul <var data-var='date'>16</var>, <var data-var='time'>12:10</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>12:07</var> PDT Investigating - We are currently investigating an issue regarding logging into the application.

Login Issues

Jun <var data-var='date'>25</var>, <var data-var='time'>17:11</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>17:11</var> PDT Update - Ddoss blocked Jun <var data-var='date'>25</var>, <var data-var='time'>16:10</var> PDT Investigating - We are currently investigating this issue.

Ongoing DDOSS attack

Jan <var data-var='date'>23</var>, <var data-var='time'>11:34</var> PST Resolved - Issue has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>11:31</var> PST Investigating - We are currently investigating an issue with delayed emails.

Email Delivery Latency

Jan <var data-var='date'>13</var>, <var data-var='time'>12:16</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>10:29</var> PST Update - We are still monitoring and mitigating the DDoS. Services remain operational, but some latency may still be present. Jan <var data-var='date'>12</var>, <var data-var='time'>19:13</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>14:07</var> PST Update - We are continuing to work on mechanisms to restore impacted services. Jan <var data-var='date'>12</var>, <var data-var='time'>11:05</var> PST Identified - We have identified the core of the issue (DDoS) and are working with the carrier/provider to get a proper mitigation in place. Unfortunately, it appears that the providers automatic DDoS mitigation mechanisms are extremely aggressive and are blocking far more than the abusive traffic. We are currently working to identify a solution. Jan <var data-var='date'>12</var>, <var data-var='time'>06:31</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'>12</var>, <var data-var='time'>06:30</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'>12</var>, <var data-var='time'>03:16</var> PST Investigating - We are currently investigating a possible latency/traffic-loss issue.

Possible network latency/traffic-loss

Jan <var data-var='date'>13</var>, <var data-var='time'>10:00</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>09:54</var> PST Update - Looks like a another DDOS event. Looking to block malicious traffic Jan <var data-var='date'>13</var>, <var data-var='time'>09:38</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'>13</var>, <var data-var='time'>09:38</var> PST Investigating - Investigating an issue where lp and app are down

App Connectivity

Nov <var data-var='date'>18</var>, <var data-var='time'>06:57</var> PST Resolved - Cloudflare has indicated that the issue is resolved; while this may resurface, we have not seen any impact for roughly 2 hours. Nov <var data-var='date'>18</var>, <var data-var='time'>05:23</var> PST Update - We are still waiting for official confirmation from Cloudflare that the issue has been resolved on their end, however, we have not seen significant traffic issues for some time now and it appears that nearly all traffic is operational. We will update again when Cloudflare confirms a permanent resolution. Nov <var data-var='date'>18</var>, <var data-var='time'>04:55</var> PST Update - It appears there were two concurrent issues happening: 1. an influx of abusive traffic (mitigated) 2. Cloudflare is having service issues which are returning HTTP 500 responses (the primary issue) We will continue to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>04:22</var> PST Monitoring - We've implemented some changes to handle the abusive traffic and services appear normal. We will continue to monitor to ensure it doesn't begin again. Nov <var data-var='date'>18</var>, <var data-var='time'>04:05</var> PST Identified - We are currently working to address an issue where pages may not be serving properly due to high volumes of abusive traffic.

Partial Service Outage

Nov <var data-var='date'> 1</var>, <var data-var='time'>16:07</var> PDT Resolved - Restored DNS has held for roughly 24 hours. Closing issue. Oct <var data-var='date'>31</var>, <var data-var='time'>15:17</var> PDT Monitoring - rDNS resolution appears to be functioning normally; we will be monitoring this to ensure that the resolution holds. It may take another 12 hours for DNS to fully propagate but the majority of impacted IPs are delivering email normally. Oct <var data-var='date'>27</var>, <var data-var='time'>18:38</var> PDT Update - We are still waiting for the 3rd party to resolve their failed DNS configuration. Efforts to move affected accounts off of the impacted IPs is continuing. Oct <var data-var='date'>27</var>, <var data-var='time'>10:30</var> PDT Identified - We are experiencing rDNS failures related to a 3rd party and are actively working toward a resolution. This affects a small amount of traffic and would look like latency in delivery, or possible failure to deliver over time, for affected accounts. Most accounts are not affected by this issue. As this is the second time in a short time span, we are moving traffic (where possible) to other pathways while waiting for a more permanent solution.

Email Delivery: rDNS failures

Oct <var data-var='date'>24</var>, <var data-var='time'>18:17</var> PDT Resolved - This issue has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>16:09</var> PDT Update - We are still waiting for DNS updates to fully propagate. Roughly 80% of impacted traffic has been addressed. Oct <var data-var='date'>22</var>, <var data-var='time'>12:38</var> PDT Update - We have resolution of the issue; continued monitoring and ongoing confirmation that the fixes are fully functional are currently underway. Oct <var data-var='date'>21</var>, <var data-var='time'>15:21</var> PDT Update - We are waiting for a resolution from a 3rd party. In the meantime, we are observing the Email Delivery systems to ensure that the impact is as minimal as possible. Oct <var data-var='date'>21</var>, <var data-var='time'>12:19</var> PDT Monitoring - We are currently experiencing partial delays in some outbound email delivery due to a DNS issue with one of our service providers. Email delivery may be delayed for some recipients. Affected messages are automatically retried until successful or until a 12-hour retry window expires.

Oct <var data-var='date'>19</var>, <var data-var='time'>08:58</var> PDT Resolved - Server back in place. Staying around to monitor for a little bit Oct <var data-var='date'>19</var>, <var data-var='time'>07:56</var> PDT Identified - Our Edge Mailer Server hosting company had a unscheduled issue with their virtual machines. We're currently working with them to bring back our mailing IPs.

Email Delivery Outage

Oct <var data-var='date'>18</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>17</var>, <var data-var='time'>23:53</var> PDT Verifying - Services continue to remain functional and restored. We will continue to monitor. Oct <var data-var='date'>17</var>, <var data-var='time'>20:17</var> PDT Update - Primary maintenance has been completed and services have been restored. There may be additional brief downtime required throughout the remainder of the maintenance window, but primary services are active and restored. Oct <var data-var='date'>17</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>15</var>, <var data-var='time'>15:56</var> PDT Scheduled - We will be undergoing maintenance on our edge email delivery systems during this time. During this time all emails scheduled to send will process as normal and remain in our sending queue; there is no expectation of lost emails. Throughout the maintenance window emails may send normally or may experience delays. After maintenance is completed emails within the queue will be processed normally.

Email Delivery Systems Maintenance

Jul <var data-var='date'>19</var>, <var data-var='time'>03:57</var> PDT Resolved - All issues have been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>16:43</var> PDT Update - Most services have been restored; we are working to restore the lagging services. Jul <var data-var='date'>18</var>, <var data-var='time'>14:18</var> PDT Update - We are still awaiting resolution from the datacenter. Jul <var data-var='date'>18</var>, <var data-var='time'>11:05</var> PDT Monitoring - One of our primary email delivery edge datacenters is experiencing issues. As such, emails will likely experience delays. Currently, no emails are being lost, and are residing in our our egress queue.

Edge Email Delivery Issue

Jun <var data-var='date'>27</var>, <var data-var='time'>09:16</var> PDT Resolved - Was a DDOS attack from some source. Mitigated and should be good Jun <var data-var='date'>27</var>, <var data-var='time'>09:15</var> PDT Investigating - App Is not responding quickly. Think may be related to some traffic anomoly.

App Down

May <var data-var='date'>28</var>, <var data-var='time'>12:15</var> PDT Resolved - All impacted services appear fully functional and are operating normally. The underlying cause was a cache server stall which prevented properly loading HTTPS certificates for a brief time. We will be fully investigating the cause, and implementing some changes to this part of the infrastructure to help prevent this issue from occurring in the future. May <var data-var='date'>28</var>, <var data-var='time'>11:42</var> PDT Monitoring - Services have been restored. We are going to be observing and monitoring this to ensure it's fully functional. May <var data-var='date'>28</var>, <var data-var='time'>11:20</var> PDT Identified - We are currently fixing an outage that impacts HTTPS certificates for various types of web pages.

HTTPS Outage

Apr <var data-var='date'>28</var>, <var data-var='time'>15:49</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>14:14</var> PDT Monitoring - Pushed out a fix Apr <var data-var='date'>28</var>, <var data-var='time'>10:59</var> PDT Identified - We think we know where service is having issues. Looking into more on way to fix. Apr <var data-var='date'>28</var>, <var data-var='time'>10:12</var> PDT Investigating - We are currently investigating this issue.

Investigating outage

Apr <var data-var='date'> 4</var>, <var data-var='time'>01:41</var> PDT Resolved - Datacenter was doing some maintenance on their switches and messed something up. They have resolved the incident and we're seeing network being back to normal operations. Will follow up with them to get more details. In terms of OP stuff. No issue was localized to us just network connectivity. Any scheduled mail would have been queued and at this point been sent out. Apr <var data-var='date'> 4</var>, <var data-var='time'>01:25</var> PDT Monitoring - Network seems to be a stable again. Our servers and systems were fine but the network from Datacenter was flapping. Monitoring to see if it stays stable. Apr <var data-var='date'> 4</var>, <var data-var='time'>01:18</var> PDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 4</var>, <var data-var='time'>01:18</var> PDT Identified - Looks like datacenter is having some network flapping issues. Reaching out to them to see if they can resolve Apr <var data-var='date'> 4</var>, <var data-var='time'>01:13</var> PDT Investigating - We are currently investigating some network connectivity issues

Mar <var data-var='date'> 3</var>, <var data-var='time'>16:11</var> PST Resolved - We are confident that this issue is resolved and is related to physical maintenance (hardware installations) at our datacenter. Automated (hardware level) pathing failover did not occur as expected, which resulted in a need for manual intervention. We will examine this in more detail to identify any areas for improvement. Mar <var data-var='date'> 3</var>, <var data-var='time'>16:05</var> PST Monitoring - Services have been restored. We are continuing to investigate and monitor this to identify what exactly happened. Mar <var data-var='date'> 3</var>, <var data-var='time'>15:43</var> PST Identified - We are currently working to resolve a global HTTP/S outage. The issue has been identified and we are working to restore services.

HTTP/S Outage

Feb <var data-var='date'>20</var>, <var data-var='time'>21:51</var> PST Resolved - All residual domains have been processed. We will continue to monitor this moving forward, but this specific incident is resolved. As mentioned before, if you are having issues regarding this problem, please contact support. Feb <var data-var='date'>20</var>, <var data-var='time'>12:59</var> PST Monitoring - The backlog processor has cycled through 100% of the domains. We will continue monitoring this issue and implement fixes and safety measures where necessary to ensure this does not happen again. If you are still experiencing certificate expiration issues, please contact Ontraport Support. Feb <var data-var='date'>20</var>, <var data-var='time'>12:20</var> PST Update - The backlog process is at 98% complete. Feb <var data-var='date'>20</var>, <var data-var='time'>08:27</var> PST Update - The backlog processor is 90% complete. Feb <var data-var='date'>19</var>, <var data-var='time'>18:58</var> PST Update - The backlog processor is 81% complete. Feb <var data-var='date'>19</var>, <var data-var='time'>13:50</var> PST Update - The backlog processor is 72% complete. Feb <var data-var='date'>19</var>, <var data-var='time'>07:32</var> PST Update - The backlog continues to process and is at 62% complete. Feb <var data-var='date'>18</var>, <var data-var='time'>15:58</var> PST Update - The renewal processor is continuing to run through the backlog. The backlog is currently 30% complete at the time of this update. While an exact ETA is not known, we are estimating another 12-16 hours for the backlog to be fully processed. Feb <var data-var='date'>17</var>, <var data-var='time'>21:00</var> PST Identified - An isolated grouping of HTTPS certificates have failed to renew resulting in browsers displaying "insecure site" messages. The primary affected certificates are clustered around the "ontralink.com" tracking link domain; there are also some non-tracking domains impacted. The "ontralink.com" certificates have been repaired/renewed (roughly 99%), and the repair/renewal for other impacted domains is already underway (roughly 25% completed at the time of writing). While the renewal queue is processing, if you need an immediate fix, contact Ontraport Support and they can fast-track domains upon request. This does not affect any new certificate issuances and should not affect certificates issued within the past 80 days. We are continuing to investigate the root cause and will update this issue as more progress is made. This notice is backdated to the earliest observed instance.

HTTPS Certificate Issue

Feb <var data-var='date'> 3</var>, <var data-var='time'>12:45</var> PST Resolved - Forms.ontraport.com had an issue where forms were no longer processing, resulting in a 502 error. Downtime was between 12:41 PM PST and 1:34 PM PST 2/3/2025

Forms down

Nov <var data-var='date'>16</var>, <var data-var='time'>01:51</var> PST Resolved - Incident has been resolved. A failure with our main cache and failover did not take. Should be fully operational now Nov <var data-var='date'>16</var>, <var data-var='time'>01:41</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>16</var>, <var data-var='time'>01:31</var> PST Monitoring - Getting closer. Working on brining services back up Nov <var data-var='date'>16</var>, <var data-var='time'>01:10</var> PST Identified - We think we see the issue. Working on resolution Nov <var data-var='date'>16</var>, <var data-var='time'>01:06</var> PST Investigating - Having issues loading app. Investigating cause

Nov <var data-var='date'> 7</var>, <var data-var='time'>05:48</var> PST Resolved - The issue has been resolved and emails are flowing as expected. Any emails sent during the outage window will send (or already have). Nov <var data-var='date'> 7</var>, <var data-var='time'>05:10</var> PST Update - Getting a little closer. Seems like they changed their transit carrier. Still having connectivity issues though. Nov <var data-var='date'> 7</var>, <var data-var='time'>04:29</var> PST Update - We are waiting for the underlying carrier to resolve the issue. We will provide an update when there is more information. Nov <var data-var='date'> 7</var>, <var data-var='time'>02:08</var> PST Update - We are waiting for the underlying carrier to resolve the issue. We will provide an update when there is more information. Nov <var data-var='date'> 7</var>, <var data-var='time'>00:55</var> PST Identified - We are currently working to resolve an issue regarding Email Delivery. Intermediary network services related to our Email Delivery edge network are experiencing routing issues which are preventing timely delivery of emails. No emails have been lost, but there is a delay in delivery of emails.

Email Delivery Issue

Aug <var data-var='date'> 2</var>, <var data-var='time'>05:03</var> PDT Resolved - Email Delivery services have been fully restored and are stable. Aug <var data-var='date'> 2</var>, <var data-var='time'>04:33</var> PDT Monitoring - We are still waiting for the final "OK" from the DC, but email services are currently restored. Any queued email (those which were scheduled during the outage, or processed during) are now exiting the queues and being delivered. We will continue to monitor this until it is confirmed 100% resolved, and will update the status accordingly if the services deteriorate again. Aug <var data-var='date'> 2</var>, <var data-var='time'>02:39</var> PDT Update - We are still waiting for a resolution from the DC. Aug <var data-var='date'> 2</var>, <var data-var='time'>00:46</var> PDT Update - We continue to wait for resolution from the DC. As mentioned, emails continue to queue and process but are unable to be delivered. When the DC is back online, the emails will complete the sending process. Aug <var data-var='date'> 1</var>, <var data-var='time'>23:59</var> PDT Update - We are still waiting for resolution from the DC regarding the outage. Aug <var data-var='date'> 1</var>, <var data-var='time'>22:53</var> PDT Update - After restoring services, the remote DC has once again gone down. Awaiting resolution from the carriers/providers involved. Aug <var data-var='date'> 1</var>, <var data-var='time'>22:44</var> PDT Update - Remote DC is back online, and most impacted services are working normally. We'll continue recovery and update when everything is operational again. Aug <var data-var='date'> 1</var>, <var data-var='time'>22:17</var> PDT Update - Emails will continue to be queued and processed, but will experience a delay in delivery. Once the issues at the remote datacenter is resolved, the emails will send normally. Aug <var data-var='date'> 1</var>, <var data-var='time'>22:08</var> PDT Update - Updating to a major outage as it appears all access to the datacenter in question has been lost. Aug <var data-var='date'> 1</var>, <var data-var='time'>22:03</var> PDT Identified - We are experiencing email delivery latency due to an issue related to networking at a datacenter. We are investigating the issue.

Email delivery latency

Aug <var data-var='date'> 1</var>, <var data-var='time'>07:08</var> PDT Resolved - Services have recovered; we will continue to monitor performance. Aug <var data-var='date'> 1</var>, <var data-var='time'>07:07</var> PDT Identified - We are seeing increased error rates and latency for isolated accounts. Recovery is already underway and we are not expecting a long impact window.

Isolated Account Latency/Errors

Jul <var data-var='date'>22</var>, <var data-var='time'>11:01</var> PDT Resolved - All accounts and services appear recovered. If you continue to have issues, please contact support. Jul <var data-var='date'>22</var>, <var data-var='time'>10:52</var> PDT Monitoring - All accounts should be in functional order. We will continue to monitor to ensure there are no further issues. Jul <var data-var='date'>22</var>, <var data-var='time'>10:35</var> PDT Identified - We have identified the issue and are working on a full resolution. Services for almost all accounts have already been restored. Jul <var data-var='date'>22</var>, <var data-var='time'>10:26</var> PDT Investigating - We are currently investigating an issue regarding timeouts and high latency.

Is Ontraport down?

Ontraport status is UP

Lastest published events

Another DDOS attack, similar fingerprint to last time. Working on resolving

Connectivity issue and slow page load speed

Login Issues

Ontraport Services, Components and Regions

Recent Ontraport events

Another DDOS attack, similar fingerprint to last time. Working on resolving

Connectivity issue and slow page load speed

Login Issues

Ongoing DDOSS attack

Email Delivery Latency

Possible network latency/traffic-loss