Aug <var data-var='date'>19</var>, <var data-var='time'>13:42</var> PDT Resolved - This incident has been resolved, the Map View sidebar has returned to normal. Aug <var data-var='date'>19</var>, <var data-var='time'>13:05</var> PDT Monitoring - A hotfix is deployed, the elements should appears on the dashboard now. We are currently monitoring the fix to make sure everything is stable. Aug <var data-var='date'>19</var>, <var data-var='time'>12:00</var> PDT Investigating - We have received reports of elements not loading in map view, specifically relating to driver team elements which affects display of task assignments and possibly analytics. Our team is investigating now.

Dashboard/maps visual issues

Jul <var data-var='date'>23</var>, <var data-var='time'>16:14</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>16:07</var> PDT Monitoring - A fix has been applied and the team is monitoring to confirm the issue is resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>15:55</var> PDT Identified - The issue appears to be related to a recent infrastructure change. A fix is being prepared. Jul <var data-var='date'>23</var>, <var data-var='time'>15:45</var> PDT Investigating - Some customers are encountering errors when creating manifests. The team is investigating.

Manifest generation down

Jul <var data-var='date'>22</var>, <var data-var='time'>13:47</var> PDT Resolved - The incident has been resolved and SMS functionality is fully restored. Please note that SMS messages may show a different phone number until we have resolved the issue with our primary provider. Jul <var data-var='date'>22</var>, <var data-var='time'>10:44</var> PDT Update - Update -- SMS Delivery for US Customers The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers. A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved. We apologize for the disruption and appreciate your patience. Jul <var data-var='date'>22</var>, <var data-var='time'>05:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>22:05</var> PDT Investigating - A subset of our USA customers may be impacted by an SMS delivery fault. We are working with providers to resolve this issue now.

USA SMS Delivery Interruption

Jul <var data-var='date'> 9</var>, <var data-var='time'>19:29</var> PDT Resolved - This incident has been resolved. Tasks created via API integrations will now display correctly in the Onfleet Dashboard. If you believe any tasks created during the affected window are still missing, please contact our support team and we will assist with remediation. Jul <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> PDT Investigating - Integration with upstream POS results in Missing Display on Onfleet We are currently investigating an issue affecting customers who create tasks via third-party POS or API integrations. Tasks created through these integrations may not appear in the Onfleet Dashboard, even though they have been successfully created. What is affected: Tasks created via API integrations (e.g., POS systems, third-party platforms) Dashboard visibility of those tasks What is not affected: Task creation itself — tasks are being created successfully Manually created tasks in the Dashboard We have identified the likely cause and are working on a fix. We will provide an update as soon as one is available. We apologize for the inconvenience.

Integration with upstream POS results in Missing Display on Onfleet.

Jun <var data-var='date'>18</var>, <var data-var='time'>17:02</var> PDT Resolved - Anonymized text service has been resolved for affected customers Jun <var data-var='date'>18</var>, <var data-var='time'>14:13</var> PDT Monitoring - We have deployed a fix and are monitoring the results. Affected users should now see normal service restored. Jun <var data-var='date'>18</var>, <var data-var='time'>10:30</var> PDT Identified - We've identified an issue affecting anonymized (masked-number) text messaging between drivers and recipients for Canadian customers. Standard delivery notifications are not affected. Our engineering team has identified the cause and is actively working on a fix.

Issues with driver–recipient text messaging for Canadian customers

Jun <var data-var='date'>17</var>, <var data-var='time'>14:55</var> PDT Resolved - A fix has been applied and the system is now fully operational. We are actively monitoring to ensure stability. Jun <var data-var='date'>17</var>, <var data-var='time'>11:39</var> PDT Investigating - Canadian SMS served by shortcode is currently experiencing delivery failures. We are working with the providers to resolve this issue.

Delivery issues with Canadian SMS via shortcode

May <var data-var='date'>19</var>, <var data-var='time'>06:12</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>08:19</var> PDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>18</var>, <var data-var='time'>08:18</var> PDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>18</var>, <var data-var='time'>08:15</var> PDT Scheduled - We will be performing scheduled maintenance on the Integrations Marketplace on May 19th from 05:00 AM PDT to 06:30 AM PDT to improve stability and performance. During this maintenance window, you may experience temporary interruptions or degraded performance. Our team will work to complete the maintenance as quickly as possible and minimize any impact. We appreciate your patience and understanding.

Integrations Marketplace - Maintenance

May <var data-var='date'>14</var>, <var data-var='time'>14:45</var> PDT Resolved - The issue affecting the Integrations Marketplace component has been resolved. Our team deployed the fix successfully, and services are now operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience and understanding. May <var data-var='date'>14</var>, <var data-var='time'>13:39</var> PDT Identified - We are currently experiencing an outage affecting the Integrations Marketplace component. Our engineering team has identified the issue and is actively working to deploy a fix as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work to restore full functionality. Further updates will be provided as progress is made.

Integration Marketplace issue

Apr <var data-var='date'> 7</var>, <var data-var='time'>12:06</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:42</var> PDT Identified - An issue has been detected in the release this morning that resulted in degraded performance with task selection. The team is rolling back this release and monitoring the update.

Task selection slowdown

Apr <var data-var='date'> 2</var>, <var data-var='time'>18:27</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>18:15</var> PDT Monitoring - We have identified a potential fix and are monitoring the situation. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:54</var> PDT Investigating - We have located the issue and we are working to mitigate it ASAP.

Task loading with browser crash

Mar <var data-var='date'>16</var>, <var data-var='time'>14:34</var> PDT Resolved - This issue should now be resolved by rollback. Notice will be sent in advance of changes. Mar <var data-var='date'>16</var>, <var data-var='time'>14:15</var> PDT Monitoring - A rollback has been put in place - legacy image URLs should now be working. Our documentation will be updated shortly. Mar <var data-var='date'>16</var>, <var data-var='time'>14:11</var> PDT Investigating - Our infrastructure team has rolled out a change to proof of delivery image hosting, and some notification steps were not followed. The change is being rolled back - if you are having issues retrieving images please don't hesitate to reach out to support@onfleet.com for updated instructions

Issue with self-constructed image URLs

Nov <var data-var='date'> 3</var>, <var data-var='time'>13:49</var> PST Resolved - We believe that the issue should now be resolved. Please reach out to Onfleet support with any lingering concerns. Nov <var data-var='date'> 3</var>, <var data-var='time'>13:40</var> PST Monitoring - The team has traced the issue to a recent infrastructure configuration adjustment. A fix is being put in place now and the system should be stabilizing over the next 10-15 minutes. Nov <var data-var='date'> 3</var>, <var data-var='time'>13:11</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 3</var>, <var data-var='time'>13:11</var> PST Investigating - Route manifest generation and the integrations configuration page are currently affected by an authentication issue. The team is investigating at high priority.

Issues with Integrations and Manifests

Oct <var data-var='date'>21</var>, <var data-var='time'>18:01</var> PDT Resolved - The dashboard display behavior has returned to normal. Oct <var data-var='date'>21</var>, <var data-var='time'>17:41</var> PDT Monitoring - The issue has been tracked to a failed deployment rollback and a fix is now in place. The dashboard should now be operational as normal. Oct <var data-var='date'>21</var>, <var data-var='time'>17:02</var> PDT Investigating - The usual task color-coding is not currently functioning as expected. All tasks are being displayed as the default gray color. Other functions should not be affected. The team is investigating.

Dashboard Color-coding Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>00:30</var> PDT Resolved - AWS has fully recovered from a service disruption that occurred between Oct 20, 12:11 AM and 3:35 AM PDT, which caused elevated error rates and delays across some systems. Since our infrastructure relies on AWS services, we’re sharing this update for transparency — all systems have now returned to normal operation, and no further impact is expected.

AWS Increased Error Rates and Latencies

Oct <var data-var='date'>15</var>, <var data-var='time'>13:12</var> PDT Resolved - The system has been stabilized via a rollback to a known good state and consistency check have completed. Please report any lingering issues to Onfleet support. Oct <var data-var='date'>15</var>, <var data-var='time'>12:12</var> PDT Monitoring - The system has been rolled back to a known good state and performance is stabilizing. Oct <var data-var='date'>15</var>, <var data-var='time'>11:38</var> PDT Update - Initial indications relate to an issue with a server restart. The team is investigating with top priority. Oct <var data-var='date'>15</var>, <var data-var='time'>11:37</var> PDT Investigating - The Onfleet dashboard is currently experiencing performance issues - the team is investigating.

Dashboard performance issues

Sep <var data-var='date'>27</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>09:42</var> PDT Scheduled - Dear Customers, We would like to inform you about the upcoming database maintenance scheduled for September 26, 2025, at 9:00 p.m. PDT. No impact or outages are expected. We are working to minimize any disruption and appreciate your patience and understanding. If you have any questions or concerns, please feel free to contact our support team.

Database maintenance.

Sep <var data-var='date'>10</var>, <var data-var='time'>00:25</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:17</var> PDT Scheduled - We will be performing scheduled maintenance on the ETA Service on September 10th at 12:00 AM Pacific Time. The only affected service will be the ETA service. The other components(API, Dashboard, etc.) will be available during this maintenance. Thank you.

ETA Service maintenance

Sep <var data-var='date'> 2</var>, <var data-var='time'>03:54</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>07:23</var> PDT Scheduled - Dear Customers, We would like to inform you about scheduled maintenance that will take place on September 2nd at 03:00 AM PDT. During this time, our services may be temporarily unstable. If you experience an error during this time, retry your action. We are working to minimize disruption and appreciate your patience and understanding. If you have any questions or concerns, don't hesitate to contact our support team. Thank you.

System security upgrades.

Jul <var data-var='date'>30</var>, <var data-var='time'>17:18</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>09:50</var> PDT Scheduled - We will be performing scheduled maintenance on July 30th at 5:00 PM Pacific Time. No downtime is expected during this period. All services will remain operational, but if you experience any intermittent issues or request failures, please retry your request. We appreciate your understanding. Thank you.

Scheduled Maintenance

Jul <var data-var='date'>14</var>, <var data-var='time'>15:06</var> PDT Resolved - System responsiveness is returning to normal. Our engineering teams will continue to work on root causes to avoid latency spikes in the future. Jul <var data-var='date'>14</var>, <var data-var='time'>14:07</var> PDT Monitoring - We are seeing system latency normalizing after putting some mitigations in place. Our infrastructure and database teams are continuing to monitor this situation. Jul <var data-var='date'>14</var>, <var data-var='time'>12:00</var> PDT Investigating - We are experiencing an emergent issue affecting overall system performance. All system functions are available with decreased performance. Our team is actively working to mitigate this issue.

High overall system latency

Jul <var data-var='date'> 1</var>, <var data-var='time'>07:08</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>11:23</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>11:22</var> PDT Investigating - Monitoring indicates increased response times overall. Our teams are investigating the issue.

Elevated Response Times

Jun <var data-var='date'>29</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>27</var>, <var data-var='time'>07:36</var> PDT Scheduled - Dear Customers, We want to inform you of an upcoming critical database maintenance scheduled for 2025/06/28 at 9:00 PM PST. During this period, you may experience temporary disruptions or limited access to our services. We are performing this maintenance to enhance the reliability and performance of our systems, ensuring you have the best possible experience moving forward. We apologize for any inconvenience this may cause and appreciate your understanding. Please feel free to reach out if you have any questions or concerns. Thank you.

Critical database maintenance.

Jun <var data-var='date'>20</var>, <var data-var='time'>03:58</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>06:21</var> PDT Scheduled - Dear Customers, We would like to inform you about scheduled maintenance that will take place on June 20th at 03:00 AM PST. During this time, our services may be temporarily unstable. If you experience an error during this time simply retry your action. We are working to minimize disruption and appreciate your patience and understanding. If you have any questions or concerns, don't hesitate to contact our support team. Thank you.

Jun <var data-var='date'> 9</var>, <var data-var='time'>18:11</var> PDT Resolved - The team has applied the fix for the configuration issue causing provisioning problems. The issue should be fully resolved now. Jun <var data-var='date'> 9</var>, <var data-var='time'>17:02</var> PDT Identified - The issue has been identified as an issue with a deployment script. A fix is in process and the system is stabilizing. Jun <var data-var='date'> 9</var>, <var data-var='time'>16:30</var> PDT Investigating - There is currently an issue blocking initial logins with new devices on the iOS app. Most devices that have previously logged in will not be affected. The team is investigating this now.

iOS Provisioning errors

May <var data-var='date'>30</var>, <var data-var='time'>16:57</var> PDT Resolved - The ETA calculation issue has been tracked to a configuration issue, and has now been identified and resolved. We will be improving our monitoring and response process to handle similar issues more expediently in the future May <var data-var='date'>30</var>, <var data-var='time'>14:39</var> PDT Investigating - We are experiencing errors related to ETA calculations

Is Onfleet down?

Onfleet status is UP

Lastest published events

Dashboard/maps visual issues

Manifest generation down

USA SMS Delivery Interruption

Onfleet Services, Components and Regions

Recent Onfleet events

Dashboard/maps visual issues

Manifest generation down

USA SMS Delivery Interruption

Integration with upstream POS results in Missing Display on Onfleet.

Issues with driver–recipient text messaging for Canadian customers

Delivery issues with Canadian SMS via shortcode