May <var data-var='date'>12</var>, <var data-var='time'>13:14</var> UTC Resolved - All reports are back to normal. May <var data-var='date'>12</var>, <var data-var='time'>12:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. All clear rates should be back to normal May <var data-var='date'>11</var>, <var data-var='time'>23:11</var> UTC Identified - We are facing issues with one of our providers and we see a slight decrease in clear rate for Identity Reports in UK jurisdiction

Degraded performance for Identity Reports in UK jurisdiction

May <var data-var='date'> 9</var>, <var data-var='time'>12:03</var> UTC Resolved - The service is operational, no error where detected after the fix. May <var data-var='date'> 9</var>, <var data-var='time'>11:32</var> UTC Monitoring - Our provider fixed the issue. QES tasks are completing now. Tasks started during the incident were resumed. May <var data-var='date'> 9</var>, <var data-var='time'>11:27</var> UTC Update - The provider is working on a fix. May <var data-var='date'> 9</var>, <var data-var='time'>11:27</var> UTC Identified - We cannot complete QES tasks because our electronic signature provider is encountering issues.

QES tasks cannot complete because our provider is encountering issues.

May <var data-var='date'> 5</var>, <var data-var='time'>08:39</var> UTC Resolved - QES is operational again. May <var data-var='date'> 5</var>, <var data-var='time'>08:04</var> UTC Monitoring - The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be. May <var data-var='date'> 5</var>, <var data-var='time'>07:35</var> UTC Update - Our provider is fixing the issue. QES tasks still cannot complete. May <var data-var='date'> 5</var>, <var data-var='time'>06:56</var> UTC Identified - Our provider is experiencing issues. All QES tasks cannot complete for now. May <var data-var='date'> 5</var>, <var data-var='time'>06:52</var> UTC Investigating - We noticed an issue with our QES tasks, we're investigating.

QES tasks outage

Apr <var data-var='date'>21</var>, <var data-var='time'>17:12</var> UTC Resolved - QES is operational again. Apr <var data-var='date'>21</var>, <var data-var='time'>17:02</var> UTC Update - Our provider is slowly recovering, we expect some QES tasks to complete. Apr <var data-var='date'>21</var>, <var data-var='time'>16:12</var> UTC Update - Our provider continues experiencing issues and is working on a fix. Apr <var data-var='date'>21</var>, <var data-var='time'>15:14</var> UTC Update - Our provider is still experiencing issues. All QES tasks cannot complete for now. Apr <var data-var='date'>21</var>, <var data-var='time'>14:28</var> UTC Identified - We identified an issue with one of our provider and some QES tasks may encounter some problems.

QES tasks degraded performance

Feb <var data-var='date'> 3</var>, <var data-var='time'>13:16</var> UTC Resolved - We can confirm the error stopped and services are stable and operational. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:46</var> UTC Monitoring - The provider fixed the issue. We can confirm our QES tasks are now processed correctly. We'll monitor the situation to make sure the error is indeed fixed. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:16</var> UTC Update - The provider is still working on a fix. QES verification tasks may start to time out, depending on their configuration, as we passed 90 minutes of downtime. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:44</var> UTC Update - The provider is still working on a fix. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:13</var> UTC Update - The provider is working on a fix, QES is still suffering a partial outage. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:42</var> UTC Identified - One of our provider is experiencing issues. QES capture tasks will fail and QES verification tasks will have an increase in TaT.

QES tasks partial outage

Feb <var data-var='date'> 2</var>, <var data-var='time'>17:24</var> UTC Resolved - QES is operational again. Feb <var data-var='date'> 2</var>, <var data-var='time'>17:18</var> UTC Update - We're now seeing the error rate decrease. Most of the QES tasks should complete. Feb <var data-var='date'> 2</var>, <var data-var='time'>16:46</var> UTC Monitoring - Our provider is slowly recovering, we expect some QES tasks to complete. Feb <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> UTC Update - Our provider is still experiencing issues. All QES tasks cannot complete for now. Feb <var data-var='date'> 2</var>, <var data-var='time'>15:36</var> UTC Identified - We identified an issue with one of our provider and some QES tasks may encounter some problems.

Jan <var data-var='date'>28</var>, <var data-var='time'>15:22</var> UTC Resolved - Incident is fully resolved, manual processing is now working normally. Manual reports will keep having an increased turn around time for a few more hours while it works through the task backlog. Jan <var data-var='date'>28</var>, <var data-var='time'>11:58</var> UTC Monitoring - Issue found and fixed. Increased turn around time for manual reports. Estimated time to live manual processing is 4h. Jan <var data-var='date'>28</var>, <var data-var='time'>11:16</var> UTC Investigating - We are currently investigating this issue.

Service Degradation - Manual Tasks

Jan <var data-var='date'>26</var>, <var data-var='time'>12:00</var> UTC Resolved - Between 12:15 UTC and 12:40 UTC there was disruption to document report processing in EU. Autofill requests also saw a disruption between 12:16 UTC and 12:27 UTC. A postmortem will follow.

Document report processing disrupted in EU

Jan <var data-var='date'>21</var>, <var data-var='time'>12:34</var> UTC Resolved - This issue is now resolved: Between 10:30 and 12:00 UTC, document reports could not be processed and autofill requests were failing in the US region. Starting from 12:00, live traffic was unaffected. From 12:00 to 12:30 UTC, pending reports were processed. We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation. Jan <var data-var='date'>21</var>, <var data-var='time'>12:07</var> UTC Monitoring - We have deployed a fix. New document reports and autofill requests are being processed normally. We will rerun the earlier impacted reports. Jan <var data-var='date'>21</var>, <var data-var='time'>11:49</var> UTC Identified - We have identified the issue as a configuration issue between services, and are working on a fix. Jan <var data-var='date'>21</var>, <var data-var='time'>11:05</var> UTC Investigating - We have a high error rate in document report processing and autofill. Our team is investigating

Document Reports not being processed in US

Jan <var data-var='date'>21</var>, <var data-var='time'>10:30</var> UTC Resolved - Between 10:30 UTC and 10:47 UTC there was disruption to document report processing in EU, as a side effect of reports delayed from the earlier incident being re-processed. Further details will follow in a postmortem.

Jan <var data-var='date'>21</var>, <var data-var='time'>10:00</var> UTC Resolved - Between 10:05 UTC and 10:18 UTC we experienced delays for a significant part of document reports, as well as errors on our Autofill product. This was due to the release of a faulty component. The release was rolled back to resolve the situation. The delayed reports backlog is being processed.

Delays in Document report processing (all Regions)

Jan <var data-var='date'>14</var>, <var data-var='time'>01:30</var> UTC Resolved - Video facial similarity tasks are taking longer than expected to complete

High Processing times for Video Facial Similarity Checks

Jan <var data-var='date'> 7</var>, <var data-var='time'>16:21</var> UTC Resolved - This incident has been resolved. We apologise for the service disruption. We'll share a public post-mortem later. Jan <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> UTC Update - We continue to monitor the recovery and work on processing reports delayed during the incident. Jan <var data-var='date'> 7</var>, <var data-var='time'>15:57</var> UTC Update - Processing has recovered across the platform. Jan <var data-var='date'> 7</var>, <var data-var='time'>15:45</var> UTC Update - Multiple products are stable, but still see some degraded performance. Jan <var data-var='date'> 7</var>, <var data-var='time'>15:43</var> UTC Update - Further recovery steps have been taken to stabilize the platform. Jan <var data-var='date'> 7</var>, <var data-var='time'>15:29</var> UTC Update - We are recovering, but still have high error rates. We continue to investigate residual issues. Jan <var data-var='date'> 7</var>, <var data-var='time'>14:28</var> UTC Monitoring - A fix has been implemented and we are monitoring. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:39</var> UTC Identified - We have identified the issue and we are working on a fix Jan <var data-var='date'> 7</var>, <var data-var='time'>13:13</var> UTC Investigating - We are currently investigating an issue that is causing service disruption across multiple products.

Severe service disruption across the platform in EU

Dec <var data-var='date'>19</var>, <var data-var='time'>11:00</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>10:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>19</var>, <var data-var='time'>10:39</var> UTC Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>19</var>, <var data-var='time'>10:35</var> UTC Identified - The issue has been identified and we are proceeding to the fix. We will provide an update in 15 minutes.

Errors when processing checks in Canada region

Dec <var data-var='date'>18</var>, <var data-var='time'>12:31</var> UTC Resolved - The incident was resolved Dec <var data-var='date'>18</var>, <var data-var='time'>11:49</var> UTC Update - Performance of the Evidence File service has been fully restored. However, the Qualified Electronic Signature (QES) service continues to experience significant degradation due to ongoing issues on the QTSP provider’s side. We are actively monitoring the situation and will share further updates as soon as possible. Dec <var data-var='date'>18</var>, <var data-var='time'>11:26</var> UTC Monitoring - Our QTSP provider is currently experiencing technical issues that are impacting the performance of our Qualified Electronic Signature (QES) and Evidence File services. We are actively monitoring the situation and will provide updates as soon as more information becomes available.

Degraded performance of QES and Evidence File products

Dec <var data-var='date'>11</var>, <var data-var='time'>23:00</var> UTC Resolved - A recently enabled feature in our services caused an unexpected increase in source integrity breakdown rejections on Facial Similarity reports, due to payload integrity verification (used to flag network injection attacks). This anomaly resulted in 5K reports being incorrectly flagged as “consider” for customers using the Standard and Photo Fully Auto variants of Facial Similarity reports, and only for clients that leverage the Device Intelligence report.

Increase in Payload Integrity Flagging Rate

Dec <var data-var='date'> 9</var>, <var data-var='time'>13:46</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>13:33</var> UTC Identified - We accumulated a large backlog of messages to update OpenSearch and we are currently processing it. The backlog should be cleared in the next hours.

Delays on Dashboard

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:12</var> UTC Resolved - The incident has been resolved. We'll share a public post-mortem later. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:39</var> UTC Monitoring - The API is now fully available. We are monitoring the situation. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> UTC Identified - We have identified an issue in the infrastructure that handles reports creations. We are working on restoring it.

Unable to create reports in EU

Dec <var data-var='date'> 9</var>, <var data-var='time'>11:30</var> UTC Resolved - The incident has been resolved. We'll update the incident message with a post-mortem later.

Unable to display Onfido Classic results in Dashboard

Dec <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> UTC Resolved - We have experienced delays and errors in check creations in EU Region, as well as inability to log into the dashboard from 13:05 to 13:25 UTC. The incident is now resolved and we are processing traffic. We will write a post-mortem with additional information.

Dashboard and check creation unavailable

Nov <var data-var='date'>14</var>, <var data-var='time'>14:10</var> UTC Resolved - This issue is now resolved: We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation. Nov <var data-var='date'>14</var>, <var data-var='time'>13:48</var> UTC Monitoring - The issue has been fixed for new checks going forward. We are still working on assessing the impact for the completed checks. We will provide a further update in 30 minutes. Nov <var data-var='date'>14</var>, <var data-var='time'>13:22</var> UTC Identified - The issue has been identified and a fix is being rolled out. We will provide a further update in 30 minutes.

High flagging rate for Document Video Reports

Oct <var data-var='date'>20</var>, <var data-var='time'>20:22</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>14:48</var> UTC Identified - We are experiencing degraded performance with QES and OTP services due to an ongoing issue involving AWS and our OTP provider. Our teams are actively working to resolve the situation and restore optimal functionality as soon as possible.

QES/OTP performance is degraded

Oct <var data-var='date'>20</var>, <var data-var='time'>20:19</var> UTC Resolved - This incident is now resolved. We apologize for the disruption caused. A detailed postmortem will follow once we've concluded our investigations. Oct <var data-var='date'>20</var>, <var data-var='time'>19:32</var> UTC Update - Report processing has recovered over the past 40 minutes, and all services are stabilizing. We are continuing to monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>18:48</var> UTC Update - AWS are reporting progressive improvements. We are intermittently processing a limited number of transactions, but our services remain unstable. Oct <var data-var='date'>20</var>, <var data-var='time'>17:22</var> UTC Monitoring - Some AWS services are showing signs of intermittent recovery, but disruption remains widespread and our services remain critically impacted. We continue to monitor the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>15:13</var> UTC Update - In the latest update from AWS, multiple services continue to be impacted. In particular, network connectivity issues are still preventing us from servicing requests. We continue to monitor the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>14:29</var> UTC Identified - The incident has regressed, and we are now facing another outage. Since 14:13 UTC, we have not been able to receive requests or process reports. We continue to monitor the situation with AWS. Oct <var data-var='date'>20</var>, <var data-var='time'>13:54</var> UTC Update - Continued issues with our hosting provider, AWS, have resulted in recurring problems and our US service is experiencing degraded performance. We continue to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>13:45</var> UTC Investigating - We are currently investigating this issue.

Outage in the US region

Oct <var data-var='date'>20</var>, <var data-var='time'>13:07</var> UTC Resolved - This issue is now resolved: Increased turnaround time for document check processing in the EU region We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation. Oct <var data-var='date'>20</var>, <var data-var='time'>12:38</var> UTC Monitoring - We have implemented a fix for this issue. We are monitoring closely to make sure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident. We will provide an update in the next 30 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>12:20</var> UTC Identified - The issue has been identified and a fix is being implemented. We will provide a further update in 15 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>12:10</var> UTC Investigating - We are currently investigating an increase in turnaround time for document check processing in the EU region. We will provide a status update in the next 15 minutes.

Increased turnaround time for document check processing in the EU region

Oct <var data-var='date'>20</var>, <var data-var='time'>12:28</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:57</var> UTC Update - The OTP provider is currently facing ongoing performance issues, which are significantly impacting QES workflows. Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> UTC Monitoring - The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows. Oct <var data-var='date'>20</var>, <var data-var='time'>09:57</var> UTC Identified - The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.

Is Onfido down?

Onfido status is UP

Lastest published events

Degraded performance for Identity Reports in UK jurisdiction

QES tasks cannot complete because our provider is encountering issues.

QES tasks outage

Onfido Services, Components and Regions

Recent Onfido events

Degraded performance for Identity Reports in UK jurisdiction

QES tasks cannot complete because our provider is encountering issues.

QES tasks outage

QES tasks degraded performance

QES tasks partial outage

QES tasks degraded performance

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Is Onfido down?

Onfido status is UP

Lastest published events

Degraded performance for Identity Reports in UK jurisdiction

QES tasks cannot complete because our provider is encountering issues.

QES tasks outage

Onfido Services, Components and Regions

Recent Onfido events

Degraded performance for Identity Reports in UK jurisdiction

QES tasks cannot complete because our provider is encountering issues.

QES tasks outage

QES tasks degraded performance

QES tasks partial outage

QES tasks degraded performance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!