Jan <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> GMT Resolved - Issue resolved, all messages sent. Jan <var data-var='date'> 4</var>, <var data-var='time'>14:33</var> GMT Monitoring - Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent. Jan <var data-var='date'> 4</var>, <var data-var='time'>13:44</var> GMT Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 4</var>, <var data-var='time'>10:58</var> GMT Investigating - Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.

SMS/MMS sending failing

Nov <var data-var='date'> 7</var>, <var data-var='time'>15:22</var> GMT Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>15:21</var> GMT Investigating - Hello, Ometria can now confirm the fix was successful and all systems are operational. Thank you for your patience as we resolved this issue. Nov <var data-var='date'> 7</var>, <var data-var='time'>11:28</var> GMT Monitoring - Hello, Ometria has deployed a fix and we are currently monitoring results. Welcome campaigns are processing as normal, while the backlog gets processed as well. We will provide further updates as progress is made. Nov <var data-var='date'> 7</var>, <var data-var='time'>10:46</var> GMT Investigating - Hello, Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages. All other areas are functioning as expected and no data is lost. Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as progress is made.

Service Status Update – Investigation in Progress

Jun <var data-var='date'>25</var>, <var data-var='time'>00:00</var> BST Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>23:53</var> BST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>24</var>, <var data-var='time'>23:05</var> BST Investigating - We are currently investigating an issue around data failing to load on multiple pages of the application.

Data Loading Issue

May <var data-var='date'>25</var>, <var data-var='time'>17:48</var> BST Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>16:39</var> BST Monitoring - A fix was implemented, and we are monitoring results. May <var data-var='date'>25</var>, <var data-var='time'>12:51</var> BST Investigating - We are currently investigating the issue.

Ingestion delays

May <var data-var='date'>13</var>, <var data-var='time'>01:19</var> BST Resolved - This incident has been resolved. All impacted areas have caught up. May <var data-var='date'>12</var>, <var data-var='time'>17:00</var> BST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>16:17</var> BST Identified - We are currently investigating a delay in data ingestion, which is impacting reporting.

Data Ingestion Delay

Apr <var data-var='date'>25</var>, <var data-var='time'>12:17</var> BST Resolved - This incident has been resolved, all visit data has been processed. Apr <var data-var='date'>25</var>, <var data-var='time'>12:10</var> BST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>25</var>, <var data-var='time'>11:55</var> BST Investigating - We are currently investigating a delay in visit data being ingested.

Visit Data Ingestion Delay

Mar <var data-var='date'>24</var>, <var data-var='time'>18:31</var> GMT Resolved - Service is now fully restored and we are continuing to monitor. Mar <var data-var='date'>24</var>, <var data-var='time'>18:30</var> GMT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>24</var>, <var data-var='time'>18:29</var> GMT Update - Service is now fully restored and we are continuing to monitor. Mar <var data-var='date'>24</var>, <var data-var='time'>18:27</var> GMT Monitoring - Service is partially restored. A fix is in place and we are now monitoring. Mar <var data-var='date'>24</var>, <var data-var='time'>18:24</var> GMT Investigating - We are currently investigating an issue with the API gateway being down (both app + public facing API affected)

API Gateway Down

Dec <var data-var='date'>19</var>, <var data-var='time'>19:03</var> GMT Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>18:53</var> GMT Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>19</var>, <var data-var='time'>18:39</var> GMT Investigating - We are currently investigating a delay in data being ingested

Data ingestion Delays

Dec <var data-var='date'> 1</var>, <var data-var='time'>11:17</var> GMT Resolved - The issue has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>09:37</var> GMT Update - We continue to monitor results. Automation campaigns are operating with a decreasing delay. We can confirm no data is lost. Dec <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> GMT Update - We are continuing to monitor the results. Nov <var data-var='date'>30</var>, <var data-var='time'>22:47</var> GMT Monitoring - A fix has been implemented, and we are monitoring the results. Nov <var data-var='date'>30</var>, <var data-var='time'>22:04</var> GMT Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>30</var>, <var data-var='time'>21:20</var> GMT Investigating - We are currently investigating delays in visit and basket events processing.

Data processing

Nov <var data-var='date'>13</var>, <var data-var='time'>15:44</var> GMT Resolved - This incident has been resolved and the backlog has been fully processed. Nov <var data-var='date'>13</var>, <var data-var='time'>15:19</var> GMT Investigating - We are currently investigating a delay in data being ingested

Oct <var data-var='date'>17</var>, <var data-var='time'>16:33</var> BST Resolved - This incident has been resolved. Emails have been sent as expected. Oct <var data-var='date'>17</var>, <var data-var='time'>13:21</var> BST Monitoring - All broadcast campaigns are sending correctly again and those impacted have now been sent. Emails from Automation campaigns are sending correctly and Engineers are currently working to see if emails originating from Automation campaigns can be sent. We are working to minimise any impact but apologise for any inconvenience this issue has caused. Oct <var data-var='date'>17</var>, <var data-var='time'>12:43</var> BST Update - Our engineers have partially restored the service and are working towards full operation. As such some impact is expected, but you may be seeing some activity again. Oct <var data-var='date'>17</var>, <var data-var='time'>12:00</var> BST Identified - The cause of issue with emails not being sent has been identified and we are currently working to fix. It is expected that we will be able to send broadcast campaigns whose scheduled send time has past once the fix is in place. Oct <var data-var='date'>17</var>, <var data-var='time'>11:54</var> BST Investigating - We are currently investigating an issue affecting email sending for some clients.

Issues with Email sending

Sep <var data-var='date'>10</var>, <var data-var='time'>18:15</var> BST Resolved - A fix has been implemented and login to the UI has been restored Sep <var data-var='date'>10</var>, <var data-var='time'>18:07</var> BST Investigating - We are currently investigating reports of the Ometria UI not being available

UI down

Aug <var data-var='date'>21</var>, <var data-var='time'>15:41</var> BST Resolved - This issue has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>15:09</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>14:50</var> BST Investigating - We are currently investigating an issue that is stopping the campaign list from loading. This is not thought to affect any campaigns from sending.

Campaign list not loading

Aug <var data-var='date'>19</var>, <var data-var='time'>18:26</var> BST Resolved - The issue has been resolved, and all components are operational. Aug <var data-var='date'>19</var>, <var data-var='time'>17:54</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>17:36</var> BST Investigating - We are currently investigating an issue with the images on templates not loading/updating.

Images Not Updating on Templates

Jul <var data-var='date'>30</var>, <var data-var='time'>09:15</var> BST Resolved - The issue has been resolved, and all components are operational. Jul <var data-var='date'>29</var>, <var data-var='time'>17:00</var> BST Update - We are continuing to monitor the fixes which were applied and aware of a few isolated reports of latency within the platform which are being reviewed. We have also been made aware that during the incident, Automation sends were held and later released. Apologies for the incorrect information shared previously. Jul <var data-var='date'>29</var>, <var data-var='time'>15:44</var> BST Monitoring - A fix has been implemented, and we are monitoring the results. Jul <var data-var='date'>29</var>, <var data-var='time'>15:22</var> BST Identified - We are currently investigating issues with some parts of the platform not loading. Scheduled sends are unaffected. We have identified the cause and are working on a fix.

Pages not loading

May <var data-var='date'>17</var>, <var data-var='time'>18:00</var> BST Resolved - This incident has been resolved and the backlog has been fully processed. May <var data-var='date'>17</var>, <var data-var='time'>17:50</var> BST Investigating - We are currently investigating a delay in data being ingested

Mar <var data-var='date'>27</var>, <var data-var='time'>13:36</var> GMT Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>11:37</var> GMT Monitoring - A delay in data ingestion has been identified. A fix was released and we are currently monitoring the system.

Mar <var data-var='date'>26</var>, <var data-var='time'>17:03</var> GMT Resolved - This issue is now resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>15:23</var> GMT Monitoring - We have resolved the issue and we will continue to monitor the system. Mar <var data-var='date'>26</var>, <var data-var='time'>14:23</var> GMT Investigating - We are currently investigating delays in data processing.

Mar <var data-var='date'>18</var>, <var data-var='time'>16:27</var> GMT Resolved - The email preview issue is now resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>12:29</var> GMT Investigating - We are currently investigating issues with email preview functionality. Live and test sends are not affected.

Generate email previews

Mar <var data-var='date'> 1</var>, <var data-var='time'>12:07</var> GMT Resolved - This behaviour has now been resolved. If you see any further issues, please do contact Support. Our apologies for any inconvenience this might have caused. Mar <var data-var='date'> 1</var>, <var data-var='time'>11:51</var> GMT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 1</var>, <var data-var='time'>11:33</var> GMT Investigating - We are currently investigating this issue.

Realtime dashboard and Broadcast campaign saving

Feb <var data-var='date'>29</var>, <var data-var='time'>12:01</var> GMT Resolved - This incident has been resolved. Feb <var data-var='date'>29</var>, <var data-var='time'>10:26</var> GMT Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>29</var>, <var data-var='time'>09:25</var> GMT Investigating - We are currently investigating a delay in tracking data being ingested.

Delayed Tracking Ingestion

Feb <var data-var='date'>19</var>, <var data-var='time'>19:35</var> GMT Resolved - This issue has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>19:25</var> GMT Monitoring - : A fix has been implemented, and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>18:53</var> GMT Investigating - We are currently investigating an issue with Welcome campaigns.

Welcome campaigns

Jan <var data-var='date'>22</var>, <var data-var='time'>14:30</var> GMT Resolved - There are no longer any delays on the KPI dashboards/reports. Jan <var data-var='date'>22</var>, <var data-var='time'>10:07</var> GMT Monitoring - We have identified an issue that has caused the KPI dashboards/reports to be delayed. This has been resolved and we are monitoring the KPIs updating.

Delayed KPI Updates

Oct <var data-var='date'> 9</var>, <var data-var='time'>20:56</var> BST Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>19:10</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:49</var> BST Identified - We are aware of inconsistencies with certain reports across a restricted number of accounts. The cause has been identified and we are working to rectify the issue.

Reporting data delayed

Sep <var data-var='date'>24</var>, <var data-var='time'>21:34</var> BST Resolved - The issue causing the minor delay has been resolved and ingestion is up to date. There is a minor delay in a few Dynamic Segments updating and we expect these to be back on track tomorrow. Sep <var data-var='date'>24</var>, <var data-var='time'>12:31</var> BST Investigating - We are currently experiencing a minor delay in ingesting data.

Is Ometria down?

Ometria status is UP

Lastest published events

SMS/MMS sending failing

Service Status Update – Investigation in Progress

Data Loading Issue

Ometria Services, Components and Regions

Recent Ometria events

SMS/MMS sending failing

Service Status Update – Investigation in Progress

Data Loading Issue

Ingestion delays

Data Ingestion Delay

Visit Data Ingestion Delay