May <var data-var='date'>13</var>, <var data-var='time'>11:18</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>11:07</var> EDT Monitoring - Reporting data is current and we are experiencing recovery. May <var data-var='date'>13</var>, <var data-var='time'>09:02</var> EDT Identified - The issue has been identified and a backlog in reporting data is currently being processed. Customers may experience stale or missing data from their scheduled and Dashboard reports. May <var data-var='date'>13</var>, <var data-var='time'>08:54</var> EDT Investigating - We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

Some reporting data is delayed

May <var data-var='date'>12</var>, <var data-var='time'>16:41</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>16:15</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>14:43</var> EDT Identified - The provider for our SMS links has confirmed that the issue is occurring within their system, and we are awaiting resolution. May <var data-var='date'>12</var>, <var data-var='time'>12:38</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>12</var>, <var data-var='time'>09:59</var> EDT Investigating - We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.

Switchboard: Increased Errors Generating SMS Links

May <var data-var='date'>12</var>, <var data-var='time'>15:51</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>12:24</var> EDT Identified - Paytronix has identified an issue on their end.

Payment Processor Issues: Paytronix

May <var data-var='date'> 8</var>, <var data-var='time'>02:44</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>22:17</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>21:04</var> EDT Investigating - We are investigating a disruption in ordering capabilities due to an AWS outage and will provide updates as they become available.

Ordering Disruption

Apr <var data-var='date'>27</var>, <var data-var='time'>15:41</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>15:30</var> EDT Monitoring - We are seeing Paymentech transactions return to normal and continue to monitor the situation. Apr <var data-var='date'>27</var>, <var data-var='time'>14:35</var> EDT Investigating - We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.

Payment Processor Issues: Paymentech

Apr <var data-var='date'>21</var>, <var data-var='time'>16:37</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>16:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>15:23</var> EDT Identified - NCR has identified the cause and is making the necessary changes to resolve the issue. Apr <var data-var='date'>21</var>, <var data-var='time'>15:01</var> EDT Investigating - We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.

Payment Processor Issues: NCR

Apr <var data-var='date'> 9</var>, <var data-var='time'>13:12</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:56</var> EDT Investigating - We're currently investigating an issue that would impact a customer's ability to submit an order down to the point of sale. A small percentage of order validation and submission attempts will fail.

Partial Ordering Disruption

Mar <var data-var='date'>20</var>, <var data-var='time'>12:13</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>12:02</var> EDT Monitoring - We are seeing Paytronix transactions return to normal and continue to monitor the situation. Mar <var data-var='date'>20</var>, <var data-var='time'>11:53</var> EDT Identified - Paytronix has identified an issue on their end. https://hospitality.theaccessgroup-status.com/incidents/836704

Payment and LoyaltyProcessor Issues: Paytronix

Mar <var data-var='date'>19</var>, <var data-var='time'>19:16</var> EDT Resolved - This incident has been resolved. No ordering impact was observed during this time. Mar <var data-var='date'>19</var>, <var data-var='time'>19:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>19</var>, <var data-var='time'>18:36</var> EDT Identified - Due to emergency maintenance, we will be briefly taking the platform offline. We expect this will happen in the next 20 - 30 minutes.

Partial Platform Disruption

Mar <var data-var='date'>19</var>, <var data-var='time'>09:23</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>09:11</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>19</var>, <var data-var='time'>09:01</var> EDT Investigating - We are currently investigating increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.

Eighty Sixing Processing Delays

Mar <var data-var='date'>11</var>, <var data-var='time'>12:41</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>12:32</var> EDT Monitoring - We're seeing Freedompay transactions return to normal and continue to monitor the situation. Mar <var data-var='date'>11</var>, <var data-var='time'>12:15</var> EDT Investigating - We're detecting elevated errors processing payments through FreedomPay. Olo ordering and POS payments may be affected at locations using FreedomPay as their payment gateway.

Payment Gateway Issues: FreedomPay

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:37</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:22</var> EST Monitoring - We are seeing Olo Pay (Stripe) transactions return to normal and continue to monitor the situation. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:16</var> EST Identified - Olo Pay (Stripe) has identified an issue on their end. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:11</var> EST Investigating - We're detecting elevated errors processing payments through Olo Pay (Stripe). Ordering may be affected at locations using Olo Pay (Stripe) as their payment provider.

Payment Processor Issues: Olo Pay (Stripe)

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:30</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:19</var> EST Monitoring - A fix has been implemented and ordering rates have recovered. We are actively monitoring at this time. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:11</var> EST Investigating - We are investigating a disruption in ordering capabilities and will provide updates as they become available.

Feb <var data-var='date'>20</var>, <var data-var='time'>14:16</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>14:06</var> EST Monitoring - We are seeing Uber ordering return to normal. We are continuing to monitor. Feb <var data-var='date'>20</var>, <var data-var='time'>13:33</var> EST Identified - We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.

Uber Eats Disruption

Feb <var data-var='date'>19</var>, <var data-var='time'>20:35</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>20:22</var> EST Monitoring - We're seeing full recovery and will continue to monitor. Feb <var data-var='date'>19</var>, <var data-var='time'>18:37</var> EST Identified - The issue has been identified by Qu POS. We are still seeing broad ordering impact with some degree of recovery. Still monitoring the situation. Feb <var data-var='date'>19</var>, <var data-var='time'>12:34</var> EST Investigating - We're detecting elevated errors processing orders through Qu POS. Ordering may be affected at locations using Qu POS as their point of sale provider.

Point of Sale Partner Issues: Qu POS

Jan <var data-var='date'>20</var>, <var data-var='time'>13:56</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>13:41</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>20</var>, <var data-var='time'>12:59</var> EST Investigating - We are experiencing a service disruption that would cause problems with some features of Dashboard. Recently placed orders may not appear in Account Management or House Account Invoicing. We will provide updates as they become available.

Partial Dashboard (my.olo.com) Disruption

Jan <var data-var='date'>15</var>, <var data-var='time'>15:32</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>15:29</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>13:42</var> EST Investigating - We are investigating an issue which may prevent House Account and Tax Exempt status from appearing in the customer search view. We will provide an update when we have more information.

House Accounts/Tax Exempt Accounts Not Loading in Switchboard

Jan <var data-var='date'> 9</var>, <var data-var='time'>14:41</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:28</var> EST Monitoring - We are seeing FreedomPay transactions return to normal and continue to monitor the situation. Jan <var data-var='date'> 9</var>, <var data-var='time'>13:40</var> EST Update - We continue to see elevated errors processing POS payments through FreedomPay. FreedomPay and Stripe are investigating the issue. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:43</var> EST Investigating - We're detecting elevated errors processing payments through FreedomPay. POS payments may be affected at locations using FreedomPay as their payment gateway.

Dec <var data-var='date'>11</var>, <var data-var='time'>19:30</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>19:15</var> EST Monitoring - We are seeing Fiserv Rapid Connect transactions return to normal and continue to monitor the situation. Dec <var data-var='date'>11</var>, <var data-var='time'>18:38</var> EST Investigating - We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.

Payment Processor Issues: Fiserv Rapid Connect

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:26</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:19</var> EST Monitoring - We're no longer having problems receiving traffic through Cloudflare and will continue to monitor the situation. Dec <var data-var='date'> 5</var>, <var data-var='time'>04:12</var> EST Investigating - We're currently detecting issues with our provider Cloudflare. The result is an inability to use critical ordering and order management tools at this time. We're working to better understand and resolve the situation.

Cloudflare disruption impacting multiple critical services

Nov <var data-var='date'>18</var>, <var data-var='time'>13:01</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>12:47</var> EST Monitoring - Service with Uber Eats has returned to normal and we are actively monitoring at this time. Nov <var data-var='date'>18</var>, <var data-var='time'>12:04</var> EST Investigating - We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.

Nov <var data-var='date'>13</var>, <var data-var='time'>14:26</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>14:18</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>13</var>, <var data-var='time'>14:16</var> EST Investigating - We are observing a disruption in Olo Borderless account logins and/or sign-ups at this time. Users may not be able to log in to their Olo Borderless accounts, or sign-up for new accounts. We will provide updates as they become available.

Disruption to Olo Borderless Account Login/Sign-up

Nov <var data-var='date'>10</var>, <var data-var='time'>12:07</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>11:28</var> EST Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation. Nov <var data-var='date'>10</var>, <var data-var='time'>10:45</var> EST Identified - Heartland has identified an issue on their end. Nov <var data-var='date'>10</var>, <var data-var='time'>10:34</var> EST Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

Payment Processor Issues: Heartland

Nov <var data-var='date'> 6</var>, <var data-var='time'>15:22</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:09</var> EST Monitoring - We are seeing FreedomPay transactions return to normal and continue to monitor the situation. Nov <var data-var='date'> 6</var>, <var data-var='time'>14:44</var> EST Investigating - We're detecting elevated errors processing payments through FreedomPay. Ordering may be affected at locations using FreedomPay as their payment provider.

Payment Processor Issues: FreedomPay

Oct <var data-var='date'>29</var>, <var data-var='time'>16:30</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>16:08</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>29</var>, <var data-var='time'>15:57</var> EDT Identified - We have identified an issue with our Brink POS integration causing pickup times to be incorrect in the POS. Customers using the Brink POS integration may see some orders held in Brink with an incorrect pickup time. Impacted orders can be fired manually from the Future Orders page within the Brink POS.

Is Olo down?

Olo status is UP

Lastest published events

Some reporting data is delayed

Switchboard: Increased Errors Generating SMS Links

Payment Processor Issues: Paytronix

Olo Services, Components and Regions

Recent Olo events

Some reporting data is delayed

Switchboard: Increased Errors Generating SMS Links

Payment Processor Issues: Paytronix

Ordering Disruption

Payment Processor Issues: Paymentech

Payment Processor Issues: NCR

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Is Olo down?

Olo status is UP

Lastest published events

Some reporting data is delayed

Switchboard: Increased Errors Generating SMS Links

Payment Processor Issues: Paytronix

Olo Services, Components and Regions

Recent Olo events

Some reporting data is delayed

Switchboard: Increased Errors Generating SMS Links

Payment Processor Issues: Paytronix

Ordering Disruption

Payment Processor Issues: Paymentech

Payment Processor Issues: NCR

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!