Jul <var data-var='date'>14</var>, <var data-var='time'>13:54</var> EDT Resolved - The Issue with our data pipelines has been resolved, both Dashboard and reporting data is up to date. Jul <var data-var='date'>14</var>, <var data-var='time'>12:06</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>12:06</var> EDT Investigating - We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

Some reporting data is delayed

Jul <var data-var='date'>13</var>, <var data-var='time'>14:48</var> EDT Resolved - Menu Eighty Sixing processes are functioning normally, this incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>13:23</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>12:48</var> EDT Identified - Menu Eighty Sixing events are processing slower than normal, the issue has been identified and a fix is being implemented.

Menu Eighty Sixing Processing Delays

Jul <var data-var='date'>11</var>, <var data-var='time'>00:59</var> EDT Resolved - Eighty Sixing events are now processing through our systems as expected, this incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>22:49</var> EDT Monitoring - We're observing Eighty Sixing events processing through our systems, brands might experience some delays while we work through the backlog of events. Engineers are actively monitoring this issue, we'll provide updates as they become available. Jul <var data-var='date'>10</var>, <var data-var='time'>22:22</var> EDT Investigating - We're investigating issues with Menu Eighty Sixing. We will provide updates as they become available.

Jul <var data-var='date'> 4</var>, <var data-var='time'>22:35</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 4</var>, <var data-var='time'>20:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 4</var>, <var data-var='time'>19:53</var> EDT Investigating - We are investigating a disruption in ordering capabilities for Switchboard and will provide updates as they become available.

Ordering Disruption

Jun <var data-var='date'>28</var>, <var data-var='time'>21:28</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>28</var>, <var data-var='time'>20:46</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>28</var>, <var data-var='time'>20:28</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>28</var>, <var data-var='time'>20:16</var> EDT Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors

Jun <var data-var='date'>28</var>, <var data-var='time'>21:25</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>28</var>, <var data-var='time'>20:30</var> EDT Monitoring - Service with DoorDash has returned to normal and we are actively monitoring at this time. Jun <var data-var='date'>28</var>, <var data-var='time'>19:24</var> EDT Update - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders and Courier Status updates. We will provide updates as they become available. Jun <var data-var='date'>28</var>, <var data-var='time'>18:51</var> EDT Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.

DoorDash Service Disruption

Jun <var data-var='date'>21</var>, <var data-var='time'>18:21</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>21</var>, <var data-var='time'>18:03</var> EDT Monitoring - We are seeing orders being processed successfully through NCR. We are continuing to monitor the situation. Jun <var data-var='date'>21</var>, <var data-var='time'>15:42</var> EDT Investigating - We're detecting elevated errors processing orders through NCR Cloud. Ordering may be affected at locations using NCR Cloud as their point of sale provider.

Point of Sale Partner Issues: NCR Cloud

Jun <var data-var='date'>16</var>, <var data-var='time'>12:24</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>11:54</var> EDT Monitoring - Service with DoorDash has returned to normal and we are actively monitoring at this time. Jun <var data-var='date'>16</var>, <var data-var='time'>11:24</var> EDT Identified - DoorDash has identified the issue and is implementing a fix. Jun <var data-var='date'>16</var>, <var data-var='time'>10:21</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>10:11</var> EDT Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.

Jun <var data-var='date'>10</var>, <var data-var='time'>13:20</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>13:14</var> EDT Identified - FreedomPay has identified an issue on their end.

Payment Gateway Issues: FreedomPay

Jun <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:19</var> EDT Scheduled - On June 9th, between 12:00 AM - 1:00 AM EST, we will perform scheduled maintenance on the Serve platform to improve deployment stability and enhance system reliability. Minimal to no impact is expected for most users. During the maintenance window, there may be brief interruptions to order placement on the Serve web and mobile apps. Any disruptions are expected to be short-lived and resolved quickly. We will provide updates here as maintenance progresses and notify you when work is complete.

Serve Platform Improvements

Jun <var data-var='date'> 6</var>, <var data-var='time'>21:16</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>20:42</var> EDT Investigating - We are experiencing a service disruption with Postmates that would cause problems with Dispatch. We will provide updates as they become available.

Dispatch Service Disruption: Postmates

Jun <var data-var='date'> 3</var>, <var data-var='time'>21:36</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>21:10</var> EDT Monitoring - A fix has been implemented and we're observing the results on our end. We'll provide updates as they become available. Jun <var data-var='date'> 3</var>, <var data-var='time'>20:13</var> EDT Update - Our engineering team is continuing to work on a fix for this issue. We will provide updates as they become available. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:45</var> EDT Identified - The issue has been identified and our engineering team is working through a fix. We will provide updates as they become available. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:27</var> EDT Update - We are continuing to investigate the issue, we will provide updates as they become available. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:17</var> EDT Investigating - We are investigating a known issue with the Serve iOS and Android app, we will provide updates as they become available.

Intermittent Serve App issues on both iOS and Android devices.

May <var data-var='date'>30</var>, <var data-var='time'>14:35</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>14:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>30</var>, <var data-var='time'>13:52</var> EDT Identified - We've identified that only quotes and deliveries for Doordash are impacted. All other DSP's appear operational. May <var data-var='date'>30</var>, <var data-var='time'>13:33</var> EDT Investigating - We are experiencing a service disruption with Doordash that would cause problems with Dispatch. We will provide updates as they become available.

Dispatch Service Disruption: Doordash

May <var data-var='date'>13</var>, <var data-var='time'>11:18</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>11:07</var> EDT Monitoring - Reporting data is current and we are experiencing recovery. May <var data-var='date'>13</var>, <var data-var='time'>09:02</var> EDT Identified - The issue has been identified and a backlog in reporting data is currently being processed. Customers may experience stale or missing data from their scheduled and Dashboard reports. May <var data-var='date'>13</var>, <var data-var='time'>08:54</var> EDT Investigating - We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

May <var data-var='date'>12</var>, <var data-var='time'>16:41</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>16:15</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>14:43</var> EDT Identified - The provider for our SMS links has confirmed that the issue is occurring within their system, and we are awaiting resolution. May <var data-var='date'>12</var>, <var data-var='time'>12:38</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>12</var>, <var data-var='time'>09:59</var> EDT Investigating - We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.

Switchboard: Increased Errors Generating SMS Links

May <var data-var='date'>12</var>, <var data-var='time'>15:51</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>12:24</var> EDT Identified - Paytronix has identified an issue on their end.

Payment Processor Issues: Paytronix

May <var data-var='date'> 8</var>, <var data-var='time'>02:44</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>22:17</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>21:04</var> EDT Investigating - We are investigating a disruption in ordering capabilities due to an AWS outage and will provide updates as they become available.

Apr <var data-var='date'>27</var>, <var data-var='time'>15:41</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>15:30</var> EDT Monitoring - We are seeing Paymentech transactions return to normal and continue to monitor the situation. Apr <var data-var='date'>27</var>, <var data-var='time'>14:35</var> EDT Investigating - We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.

Payment Processor Issues: Paymentech

Apr <var data-var='date'>21</var>, <var data-var='time'>16:37</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>16:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>15:23</var> EDT Identified - NCR has identified the cause and is making the necessary changes to resolve the issue. Apr <var data-var='date'>21</var>, <var data-var='time'>15:01</var> EDT Investigating - We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.

Payment Processor Issues: NCR

Apr <var data-var='date'> 9</var>, <var data-var='time'>13:12</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:56</var> EDT Investigating - We're currently investigating an issue that would impact a customer's ability to submit an order down to the point of sale. A small percentage of order validation and submission attempts will fail.

Partial Ordering Disruption

Mar <var data-var='date'>20</var>, <var data-var='time'>12:13</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>12:02</var> EDT Monitoring - We are seeing Paytronix transactions return to normal and continue to monitor the situation. Mar <var data-var='date'>20</var>, <var data-var='time'>11:53</var> EDT Identified - Paytronix has identified an issue on their end. https://hospitality.theaccessgroup-status.com/incidents/836704

Payment and LoyaltyProcessor Issues: Paytronix

Mar <var data-var='date'>19</var>, <var data-var='time'>19:16</var> EDT Resolved - This incident has been resolved. No ordering impact was observed during this time. Mar <var data-var='date'>19</var>, <var data-var='time'>19:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>19</var>, <var data-var='time'>18:36</var> EDT Identified - Due to emergency maintenance, we will be briefly taking the platform offline. We expect this will happen in the next 20 - 30 minutes.

Partial Platform Disruption

Mar <var data-var='date'>19</var>, <var data-var='time'>09:23</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>09:11</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>19</var>, <var data-var='time'>09:01</var> EDT Investigating - We are currently investigating increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.

Eighty Sixing Processing Delays

Mar <var data-var='date'>11</var>, <var data-var='time'>12:41</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>12:32</var> EDT Monitoring - We're seeing Freedompay transactions return to normal and continue to monitor the situation. Mar <var data-var='date'>11</var>, <var data-var='time'>12:15</var> EDT Investigating - We're detecting elevated errors processing payments through FreedomPay. Olo ordering and POS payments may be affected at locations using FreedomPay as their payment gateway.

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:37</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:22</var> EST Monitoring - We are seeing Olo Pay (Stripe) transactions return to normal and continue to monitor the situation. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:16</var> EST Identified - Olo Pay (Stripe) has identified an issue on their end. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:11</var> EST Investigating - We're detecting elevated errors processing payments through Olo Pay (Stripe). Ordering may be affected at locations using Olo Pay (Stripe) as their payment provider.

Is Olo down?

Olo status is UP

Lastest published events

Some reporting data is delayed

Menu Eighty Sixing Processing Delays

Menu Eighty Sixing Processing Delays

Olo Services, Components and Regions

Recent Olo events

Some reporting data is delayed

Menu Eighty Sixing Processing Delays

Menu Eighty Sixing Processing Delays

Ordering Disruption

Elevated API Errors

DoorDash Service Disruption