Mar <var data-var='date'>20</var>, <var data-var='time'>12:13</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>20</var>, <var data-var='time'>12:02</var> EDT Monitoring - We are seeing Paytronix transactions return to normal and continue to monitor the situation.Mar <var data-var='date'>20</var>, <var data-var='time'>11:53</var> EDT Identified - Paytronix has identified an issue on their end. https://hospitality.theaccessgroup-status.com/incidents/836704

Payment and LoyaltyProcessor Issues: Paytronix

Mar <var data-var='date'>19</var>, <var data-var='time'>19:16</var> EDT Resolved - This incident has been resolved. No ordering impact was observed during this time.Mar <var data-var='date'>19</var>, <var data-var='time'>19:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>19</var>, <var data-var='time'>18:36</var> EDT Identified - Due to emergency maintenance, we will be briefly taking the platform offline. We expect this will happen in the next 20 - 30 minutes.

Partial Platform Disruption

Mar <var data-var='date'>19</var>, <var data-var='time'>09:23</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>09:11</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>19</var>, <var data-var='time'>09:01</var> EDT Investigating - We are currently investigating increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.

Eighty Sixing Processing Delays

Mar <var data-var='date'>11</var>, <var data-var='time'>12:41</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>12:32</var> EDT Monitoring - We're seeing Freedompay transactions return to normal and continue to monitor the situation.Mar <var data-var='date'>11</var>, <var data-var='time'>12:15</var> EDT Investigating - We're detecting elevated errors processing payments through FreedomPay. Olo ordering and POS payments may be affected at locations using FreedomPay as their payment gateway.

Payment Gateway Issues: FreedomPay

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:37</var> EST Resolved - This incident has been resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>17:22</var> EST Monitoring - We are seeing Olo Pay (Stripe) transactions return to normal and continue to monitor the situation.Mar <var data-var='date'> 5</var>, <var data-var='time'>17:16</var> EST Identified - Olo Pay (Stripe) has identified an issue on their end.Mar <var data-var='date'> 5</var>, <var data-var='time'>17:11</var> EST Investigating - We're detecting elevated errors processing payments through Olo Pay (Stripe). Ordering may be affected at locations using Olo Pay (Stripe) as their payment provider.

Payment Processor Issues: Olo Pay (Stripe)

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:30</var> EST Resolved - This incident has been resolved.Mar <var data-var='date'> 3</var>, <var data-var='time'>08:19</var> EST Monitoring - A fix has been implemented and ordering rates have recovered. We are actively monitoring at this time.Mar <var data-var='date'> 3</var>, <var data-var='time'>08:11</var> EST Investigating - We are investigating a disruption in ordering capabilities and will provide updates as they become available.

Ordering Disruption

Feb <var data-var='date'>20</var>, <var data-var='time'>14:16</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>14:06</var> EST Monitoring - We are seeing Uber ordering return to normal. We are continuing to monitor.Feb <var data-var='date'>20</var>, <var data-var='time'>13:33</var> EST Identified - We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.

Uber Eats Disruption

Feb <var data-var='date'>19</var>, <var data-var='time'>20:35</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>20:22</var> EST Monitoring - We're seeing full recovery and will continue to monitor.Feb <var data-var='date'>19</var>, <var data-var='time'>18:37</var> EST Identified - The issue has been identified by Qu POS. We are still seeing broad ordering impact with some degree of recovery. Still monitoring the situation.Feb <var data-var='date'>19</var>, <var data-var='time'>12:34</var> EST Investigating - We're detecting elevated errors processing orders through Qu POS. Ordering may be affected at locations using Qu POS as their point of sale provider.

Point of Sale Partner Issues: Qu POS

Jan <var data-var='date'>20</var>, <var data-var='time'>13:56</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>13:41</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>20</var>, <var data-var='time'>12:59</var> EST Investigating - We are experiencing a service disruption that would cause problems with some features of Dashboard. Recently placed orders may not appear in Account Management or House Account Invoicing. We will provide updates as they become available.

Partial Dashboard (my.olo.com) Disruption

Jan <var data-var='date'>15</var>, <var data-var='time'>15:32</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>15</var>, <var data-var='time'>15:29</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>15</var>, <var data-var='time'>13:42</var> EST Investigating - We are investigating an issue which may prevent House Account and Tax Exempt status from appearing in the customer search view. We will provide an update when we have more information.

House Accounts/Tax Exempt Accounts Not Loading in Switchboard

Jan <var data-var='date'> 9</var>, <var data-var='time'>14:41</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>14:28</var> EST Monitoring - We are seeing FreedomPay transactions return to normal and continue to monitor the situation.Jan <var data-var='date'> 9</var>, <var data-var='time'>13:40</var> EST Update - We continue to see elevated errors processing POS payments through FreedomPay. FreedomPay and Stripe are investigating the issue.Jan <var data-var='date'> 9</var>, <var data-var='time'>10:43</var> EST Investigating - We're detecting elevated errors processing payments through FreedomPay. POS payments may be affected at locations using FreedomPay as their payment gateway.

Dec <var data-var='date'>11</var>, <var data-var='time'>19:30</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>11</var>, <var data-var='time'>19:15</var> EST Monitoring - We are seeing Fiserv Rapid Connect transactions return to normal and continue to monitor the situation.Dec <var data-var='date'>11</var>, <var data-var='time'>18:38</var> EST Investigating - We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.

Payment Processor Issues: Fiserv Rapid Connect

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:26</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>04:19</var> EST Monitoring - We're no longer having problems receiving traffic through Cloudflare and will continue to monitor the situation.Dec <var data-var='date'> 5</var>, <var data-var='time'>04:12</var> EST Investigating - We're currently detecting issues with our provider Cloudflare. The result is an inability to use critical ordering and order management tools at this time. We're working to better understand and resolve the situation.

Cloudflare disruption impacting multiple critical services

Nov <var data-var='date'>18</var>, <var data-var='time'>13:01</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>12:47</var> EST Monitoring - Service with Uber Eats has returned to normal and we are actively monitoring at this time.Nov <var data-var='date'>18</var>, <var data-var='time'>12:04</var> EST Investigating - We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.

Nov <var data-var='date'>13</var>, <var data-var='time'>14:26</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>13</var>, <var data-var='time'>14:18</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>13</var>, <var data-var='time'>14:16</var> EST Investigating - We are observing a disruption in Olo Borderless account logins and/or sign-ups at this time. Users may not be able to log in to their Olo Borderless accounts, or sign-up for new accounts. We will provide updates as they become available.

Disruption to Olo Borderless Account Login/Sign-up

Nov <var data-var='date'>10</var>, <var data-var='time'>12:07</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>10</var>, <var data-var='time'>11:28</var> EST Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.Nov <var data-var='date'>10</var>, <var data-var='time'>10:45</var> EST Identified - Heartland has identified an issue on their end.Nov <var data-var='date'>10</var>, <var data-var='time'>10:34</var> EST Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

Payment Processor Issues: Heartland

Nov <var data-var='date'> 6</var>, <var data-var='time'>15:22</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'> 6</var>, <var data-var='time'>15:09</var> EST Monitoring - We are seeing FreedomPay transactions return to normal and continue to monitor the situation.Nov <var data-var='date'> 6</var>, <var data-var='time'>14:44</var> EST Investigating - We're detecting elevated errors processing payments through FreedomPay. Ordering may be affected at locations using FreedomPay as their payment provider.

Payment Processor Issues: FreedomPay

Oct <var data-var='date'>29</var>, <var data-var='time'>16:30</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>16:08</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>29</var>, <var data-var='time'>15:57</var> EDT Identified - We have identified an issue with our Brink POS integration causing pickup times to be incorrect in the POS. Customers using the Brink POS integration may see some orders held in Brink with an incorrect pickup time. Impacted orders can be fired manually from the Future Orders page within the Brink POS.

Point of Sale Integration: Brink

Oct <var data-var='date'>21</var>, <var data-var='time'>09:31</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>09:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>21</var>, <var data-var='time'>09:05</var> EDT Investigating - We are receiving reports that some Olo-hosted websites are failing to load. We are investigating and will provide updates as they become available.

Issues with some Olo-hosted Websites

Oct <var data-var='date'>20</var>, <var data-var='time'>21:18</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>19:45</var> EDT Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.Oct <var data-var='date'>20</var>, <var data-var='time'>19:28</var> EDT Update - Errors are beginning to recover and we are actively monitoring at this time.Oct <var data-var='date'>20</var>, <var data-var='time'>17:45</var> EDT Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.Oct <var data-var='date'>20</var>, <var data-var='time'>15:53</var> EDT Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.Oct <var data-var='date'>20</var>, <var data-var='time'>15:17</var> EDT Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.Oct <var data-var='date'>20</var>, <var data-var='time'>13:54</var> EDT Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.Oct <var data-var='date'>20</var>, <var data-var='time'>12:22</var> EDT Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.Oct <var data-var='date'>20</var>, <var data-var='time'>11:18</var> EDT Monitoring - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.Oct <var data-var='date'>20</var>, <var data-var='time'>10:54</var> EDT Investigating - We're detecting elevated errors processing orders through Toast. Ordering may be affected at locations using Toast as their point of sale provider.

Point of Sale Partner Issues: Toast

Oct <var data-var='date'>20</var>, <var data-var='time'>19:52</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>17:09</var> EDT Monitoring - Issues with a downstream vendor are stabilizing, we will continue to the monitor results and provide updates as they become available.Oct <var data-var='date'>20</var>, <var data-var='time'>15:20</var> EDT Update - We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.Oct <var data-var='date'>20</var>, <var data-var='time'>12:16</var> EDT Identified - We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.Oct <var data-var='date'>20</var>, <var data-var='time'>10:45</var> EDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>10:43</var> EDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>09:42</var> EDT Investigating - We are investigating a delay in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.

Reporting Delays & Issues with Catering features within Dashboard

Oct <var data-var='date'>20</var>, <var data-var='time'>19:19</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>17:22</var> EDT Update - We are continuing to see error rates recover for most loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.Oct <var data-var='date'>20</var>, <var data-var='time'>15:50</var> EDT Update - We are beginning to see error rates recover for some loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.Oct <var data-var='date'>20</var>, <var data-var='time'>14:01</var> EDT Monitoring - We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We are actively monitoring and will continue to provide regular updates as the situation progresses.Oct <var data-var='date'>20</var>, <var data-var='time'>13:03</var> EDT Investigating - We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We will continue to provide regular updates as the situation progresses.

Loyalty Partner Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>16:17</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>15:33</var> EDT Update - We are seeing recovery and will continue to actively monitor the situation.Oct <var data-var='date'>20</var>, <var data-var='time'>14:28</var> EDT Monitoring - We have identified and are actively monitoring a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.Oct <var data-var='date'>20</var>, <var data-var='time'>13:50</var> EDT Investigating - We are observing a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.

Disruption to Olo Accounts Login/Sign-up

Oct <var data-var='date'>20</var>, <var data-var='time'>15:56</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>15:27</var> EDT Monitoring - We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.Oct <var data-var='date'>20</var>, <var data-var='time'>14:16</var> EDT Investigating - We're detecting elevated errors processing orders through SimphonyCloud. Ordering may be affected at locations using SimphonyCloud as their point of sale provider.

Point of Sale Partner Issues: SimphonyCloud

Oct <var data-var='date'>20</var>, <var data-var='time'>03:30</var> EDT Resolved - Early this morning (10/20) there was a major outage with one of our service providers (AWS) that led to a disruption in a handful of our core systems. During this period of time, while we were able to adequately and quickly capture orders, several downstream systems were severely impacted and experienced major delays in processing. From approximately 3:26 AM ET - 4:32 AM ET and 4:44 AM ET - 4:50 AM ET, customers could expect to see delays in receiving Order Closed events emitted from our Webhooks, general Webhook delays, inability to schedule future orders, inability to log into an Olo Account, and a delay in scheduled orders being fired down to the point of sale. As of 4:50 AM ET our systems are fully caught up and are expected to be in fully working order.

Is Olo down?

Olo status is UP

Lastest published events

Payment and LoyaltyProcessor Issues: Paytronix

Partial Platform Disruption

Eighty Sixing Processing Delays

Olo Services, Components and Regions

Recent Olo events

Payment and LoyaltyProcessor Issues: Paytronix

Partial Platform Disruption

Eighty Sixing Processing Delays

Payment Gateway Issues: FreedomPay

Payment Processor Issues: Olo Pay (Stripe)

Ordering Disruption

Get your FREE account now,
5 monitors included!

Is Olo down?

Olo status is UP

Lastest published events

Payment and LoyaltyProcessor Issues: Paytronix

Partial Platform Disruption

Eighty Sixing Processing Delays

Olo Services, Components and Regions

Recent Olo events

Payment and LoyaltyProcessor Issues: Paytronix

Partial Platform Disruption

Eighty Sixing Processing Delays

Payment Gateway Issues: FreedomPay

Payment Processor Issues: Olo Pay (Stripe)

Ordering Disruption

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!