May <var data-var='date'>16</var>, <var data-var='time'>09:09</var> PDT Resolved - The issue regarding users being unable to login to https://chat.olark.com has been resolved. May <var data-var='date'>16</var>, <var data-var='time'>08:43</var> PDT Monitoring - An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in. May <var data-var='date'>16</var>, <var data-var='time'>04:33</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>16</var>, <var data-var='time'>04:31</var> PDT Investigating - We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.

Incident Alerted

Apr <var data-var='date'>22</var>, <var data-var='time'>10:47</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>09:45</var> PDT Monitoring - We have identified the problem and issued a fix. Please reload your session. We will continue to monitor. Apr <var data-var='date'>22</var>, <var data-var='time'>09:31</var> PDT Update - We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime. Apr <var data-var='date'>22</var>, <var data-var='time'>07:25</var> PDT Update - We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>06:57</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Mar <var data-var='date'>26</var>, <var data-var='time'>12:47</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>12:36</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>11:23</var> PDT Investigating - We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.

Bots and Ai issues

Mar <var data-var='date'> 9</var>, <var data-var='time'>10:10</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:44</var> PDT Monitoring - Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely. Mar <var data-var='date'> 9</var>, <var data-var='time'>08:26</var> PDT Identified - We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information. Mar <var data-var='date'> 9</var>, <var data-var='time'>07:16</var> PDT Update - We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more. Mar <var data-var='date'> 9</var>, <var data-var='time'>07:02</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Feb <var data-var='date'>25</var>, <var data-var='time'>14:33</var> PST Resolved - We've recovered from the incident and app.olark.com is now loading as normal. Feb <var data-var='date'>25</var>, <var data-var='time'>14:28</var> PST Identified - We've detected an issue loading app.olark.com. We're implementing a fix now and will update as soon as we have an update. Feb <var data-var='date'>25</var>, <var data-var='time'>14:23</var> PST Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Feb <var data-var='date'>19</var>, <var data-var='time'>14:09</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>12:51</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>12:24</var> PST Identified - Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress. Feb <var data-var='date'>19</var>, <var data-var='time'>11:45</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>10:31</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>19</var>, <var data-var='time'>10:26</var> PST Update - We're investigating reports that visitor messages are not appearing the agent console. Feb <var data-var='date'>19</var>, <var data-var='time'>10:24</var> PST Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Feb <var data-var='date'>19</var>, <var data-var='time'>09:16</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>08:11</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>08:00</var> PST Identified - We've identified the cause of messages but appearing in the agent console and are implementing a fix now. Feb <var data-var='date'>19</var>, <var data-var='time'>07:23</var> PST Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Feb <var data-var='date'>12</var>, <var data-var='time'>10:03</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>07:29</var> PST Identified - Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.

Degraded bot performance

Feb <var data-var='date'> 9</var>, <var data-var='time'>11:47</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>10:19</var> PST Monitoring - A fix has been implemented and we're monitoring closely. Feb <var data-var='date'> 9</var>, <var data-var='time'>09:19</var> PST Identified - We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more. Feb <var data-var='date'> 9</var>, <var data-var='time'>08:31</var> PST Monitoring - Message delivery is stable. We're monitoring closely. Feb <var data-var='date'> 9</var>, <var data-var='time'>08:19</var> PST Update - We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more. Feb <var data-var='date'> 9</var>, <var data-var='time'>08:18</var> PST Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Nov <var data-var='date'>12</var>, <var data-var='time'>08:00</var> PST Resolved - At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at support@olark.com.

Email Phishing Alert: Fake “Important Security Enhancement” Messages

Oct <var data-var='date'>29</var>, <var data-var='time'>21:01</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>18:28</var> PDT Monitoring - We've taken mitigation steps and systems are recovering. We'll continue to monitor closely and update here if things change. Oct <var data-var='date'>29</var>, <var data-var='time'>18:13</var> PDT Update - We've detected an issue with message delivery and loading transcripts and are working to identify the cause of the issue. We'll update here as soon as we know more. Oct <var data-var='date'>29</var>, <var data-var='time'>17:53</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Oct <var data-var='date'>27</var>, <var data-var='time'>13:30</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>11:49</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>27</var>, <var data-var='time'>11:49</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>27</var>, <var data-var='time'>11:38</var> PDT Identified - We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

Issues with Message Delivery

Oct <var data-var='date'>16</var>, <var data-var='time'>13:57</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>13:15</var> PDT Monitoring - Systems are recovering and we're continuing to monitor closely. Oct <var data-var='date'>16</var>, <var data-var='time'>12:36</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>16</var>, <var data-var='time'>12:27</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Oct <var data-var='date'>10</var>, <var data-var='time'>16:27</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>10</var>, <var data-var='time'>16:16</var> PDT Monitoring - Systems have recovered and users are free to resume chatting as normal. We'll continue to monitor closely. Oct <var data-var='date'>10</var>, <var data-var='time'>16:06</var> PDT Identified - We've identified the cause of the issue and are working on resolution. Oct <var data-var='date'>10</var>, <var data-var='time'>15:28</var> PDT Update - We're investigating issues with message delivery and bot responses. We'll update here as soon as we know more. Oct <var data-var='date'>10</var>, <var data-var='time'>15:26</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Sep <var data-var='date'>19</var>, <var data-var='time'>07:36</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>00:18</var> PDT Monitoring - Systems have returned to normal but we're continuing to monitor closely. Sep <var data-var='date'>18</var>, <var data-var='time'>23:01</var> PDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>18</var>, <var data-var='time'>23:00</var> PDT Identified - We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here. Sep <var data-var='date'>18</var>, <var data-var='time'>22:33</var> PDT Update - We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more. Sep <var data-var='date'>18</var>, <var data-var='time'>22:12</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Jul <var data-var='date'>17</var>, <var data-var='time'>13:53</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>12:00</var> PDT Monitoring - Systems have recovered and we're monitoring closely. Jul <var data-var='date'>17</var>, <var data-var='time'>11:55</var> PDT Update - We're investigating reports that some chatboxes aren't loading on websites. We'll update here as soon as we know more. Jul <var data-var='date'>17</var>, <var data-var='time'>11:50</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Jul <var data-var='date'> 8</var>, <var data-var='time'>12:35</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:04</var> PDT Monitoring - A fix has been implemented and services have returned to normal. We'll continue to monitor closely. Jul <var data-var='date'> 8</var>, <var data-var='time'>09:28</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Jul <var data-var='date'> 2</var>, <var data-var='time'>11:51</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>14:29</var> PDT Monitoring - Performance has returned to normal, our team is actively monitoring for any further capacity improvements. Jun <var data-var='date'>24</var>, <var data-var='time'>08:09</var> PDT Identified - Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change. Jun <var data-var='date'>23</var>, <var data-var='time'>21:26</var> PDT Monitoring - Systems are returning to normal - we're monitoring recovery closely and will continue to update here. Jun <var data-var='date'>23</var>, <var data-var='time'>13:51</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>11:45</var> PDT Investigating - We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.

Investigating reports of laggy performance in app.olark.com

Jul <var data-var='date'> 2</var>, <var data-var='time'>11:51</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:36</var> PDT Monitoring - A fix has been implemented and services have returned to normal. We'll continue to monitor closely. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:12</var> PDT Identified - We've detected and are working on a fix for slow message delivery. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:10</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Jun <var data-var='date'>19</var>, <var data-var='time'>21:25</var> PDT Resolved - We've been monitoring a fix for the disconnects issue for several days and are now confident that the issue is has been fully resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>14:07</var> PDT Monitoring - Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely Jun <var data-var='date'>12</var>, <var data-var='time'>12:09</var> PDT Identified - Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information. Jun <var data-var='date'>12</var>, <var data-var='time'>11:24</var> PDT Update - We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> PDT Update - We're continuing to investigate agent disconnects from Olark Classic. Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:59</var> PDT Update - We're continuing to investigate agent disconnects from Olark Classic. Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate. Jun <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> PDT Update - We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:23</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

May <var data-var='date'>27</var>, <var data-var='time'>07:38</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>17:44</var> PDT Monitoring - We've completed our work and are continuing to monitor closely. May <var data-var='date'>20</var>, <var data-var='time'>17:23</var> PDT Update - We're continuing work on permanent resolution for this issue. Our scheduled maintenance window has closed but we expect heightened disconnects to continue for another 30-40 minutes. We'll update here when work is complete. May <var data-var='date'>15</var>, <var data-var='time'>10:58</var> PDT Identified - Unfortunately, we're seeing an elevated rate of unexpected agent disconnects in Olark Classic. We're continuing to work on a resolution for is as our highest priority. In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate. May <var data-var='date'>14</var>, <var data-var='time'>14:20</var> PDT Monitoring - Further updates have been deployed and users should see Olark Classic begin to return to normal. We're continuing to monitor closely. May <var data-var='date'>14</var>, <var data-var='time'>08:50</var> PDT Update - Changes we implemented yesterday appear to have slowed the instance of disconnection but we are still seeing unexpected disconnections from Olark Classic. Resolution of this issue continues to be our top priority. In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate. May <var data-var='date'>13</var>, <var data-var='time'>15:30</var> PDT Update - We've deployed a fix for the periodic agent disconnects in Olark Classic and are monitoring the result closely. May <var data-var='date'>13</var>, <var data-var='time'>07:48</var> PDT Update - We are continuing to work on a resolution for the unexpected agent disconnects in Olark Classic. May <var data-var='date'>12</var>, <var data-var='time'>16:00</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>12</var>, <var data-var='time'>14:57</var> PDT Update - We're continuing to work on a fix for the Classic Olark (chat.olark.com) agent disconnects issue. We'll keep updating here. May <var data-var='date'>12</var>, <var data-var='time'>12:05</var> PDT Update - We're continuing to work on a fix for the cause of the Olark Classic agent disconnects. May <var data-var='date'>12</var>, <var data-var='time'>11:09</var> PDT Identified - We believe we've identified the cause of the Olark Classic agent disconnects and are implementing a fix. May <var data-var='date'>12</var>, <var data-var='time'>10:38</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>12</var>, <var data-var='time'>09:13</var> PDT Update - We're continuing to investigate reports of agents being disconnected from Classic chat (chat.olark.com) unexpectedly. May <var data-var='date'>12</var>, <var data-var='time'>08:15</var> PDT Update - We're investigating reports of agents being disconnected from chat unexpectedly. We'll update here as we have additional information. May <var data-var='date'>12</var>, <var data-var='time'>08:03</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

May <var data-var='date'>20</var>, <var data-var='time'>17:15</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>16:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>12:37</var> PDT Scheduled - We will be making updates to Olark Classic infrastructure during this window. We expect agents that are logged in to be disconnected. We'll update here as soon as the work is complete.

Olark Classic (chat.olark.com) maintenance

May <var data-var='date'> 9</var>, <var data-var='time'>20:44</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>15:36</var> PDT Monitoring - We believe we've recovered from the instability issues but are continuing to monitor closely. May <var data-var='date'> 9</var>, <var data-var='time'>14:38</var> PDT Update - We're continuing to investigate the cause of today's agent connection issues. We'll update here as we know more. May <var data-var='date'> 9</var>, <var data-var='time'>08:31</var> PDT Investigating - We're investigating reports of agent disconnects and trouble re-connecting. We believe this to be related to network provider instability and will update here as soon as we know more.

Network instability

May <var data-var='date'> 5</var>, <var data-var='time'>16:11</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>15:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>14:41</var> PDT Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Apr <var data-var='date'>30</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>09:56</var> PDT Scheduled - We will be performing maintenance on Olark Classic (chat.olark.com) during this window. Chat message delivery will continue to function as normal during maintenance. Changes to agent availability may be impacted; Olark Classic (chat.olark.com) users may wish to log out of chat during this time. We do not expect any impacts to the new Olark agent experience (app.olark.com). We will update here as soon as maintenance is complete

Is Olark Live Chat down?

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Is Olark Live Chat down?

Olark Live Chat status is UP

Lastest published events

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Incident Alerted

Bots and Ai issues

Olark Live Chat Services, Components and Regions

Recent Olark Live Chat events

Incident Alerted

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Bots and Ai issues

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