Apr <var data-var='date'> 9</var>, <var data-var='time'>16:09</var> CEST Resolved - The issue has been resolved. Exact Multivers Online is available again. Our apologies for the inconvenience.Apr <var data-var='date'> 9</var>, <var data-var='time'>14:01</var> CEST Investigating - You may receive an error stating "The external session is being configured" when starting Exact Multivers Online. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Multivers - Unable to access Exact Multivers Online (NL)

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:22</var> CEST Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 9</var>, <var data-var='time'>11:23</var> CEST Investigating - As of the 8th of April the error message “String or binary data would be truncated......The statement has been terminated” can be returned when connecting to Transsmart T-Wise. This message can occur in all versions of Exact Globe + and Exact Globe Next. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+/Exact Globe Next – Transsmart T-Wise link returns error message.

Apr <var data-var='date'> 9</var>, <var data-var='time'>10:36</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience.Apr <var data-var='date'> 1</var>, <var data-var='time'>17:21</var> CEST Investigating - You may experience that the calculation of the “algemene heffingskorting” is incorrect for the fiscal partner if you opt for actual return. Check whether the " Specificatie maximum in aanmerking te nemen heffingskortingen" corresponds to what is applied in the tax calculation on the overview page. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL)

Apr <var data-var='date'> 9</var>, <var data-var='time'>10:22</var> CEST Resolved - The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.Apr <var data-var='date'> 9</var>, <var data-var='time'>10:07</var> CEST Monitoring - We have implemented a fix and we are monitoring the results.Apr <var data-var='date'> 9</var>, <var data-var='time'>10:01</var> CEST Investigating - You may experience that it is not possible to access Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.

Exact Online Premium - Login not possible in Exact Online Premium (NL)

Apr <var data-var='date'> 9</var>, <var data-var='time'>09:51</var> CEST Resolved - This issue has been resolved and it is possible to edit the client details without filling in the field "Dossiertemplate". Our apologies for the inconvenience.Apr <var data-var='date'> 8</var>, <var data-var='time'>10:36</var> CEST Identified - We have identified the issue and are working on a fix.Apr <var data-var='date'> 1</var>, <var data-var='time'>15:02</var> CEST Investigating - You may experience an issue with saving client details on the client card. Client details for individuals cannot be modified or entered without filling in the field “Dossiertemplate”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL)

Apr <var data-var='date'> 9</var>, <var data-var='time'>09:49</var> CEST Investigating - In Exact Globe+ release 506SP5 left aligned text can be positioned incorrectly on lay outs. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe + - Incorrect position for left aligned text on layouts.

Apr <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> CEST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 7</var>, <var data-var='time'>08:09</var> CEST Scheduled - Due to maintenance by our supplier on our internet access infrastructure, you may experience a temporary interruption to your services. The interruption is expected to last between 5 minutes and a maximum of 1 hour during the maintenance window. Our apologies for the inconvenience.

Exact Cloud Services – Interruption access to services on 08 April 2026 19:00 – 20:00 CEST

Apr <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> CEST Investigating - You may experience an issue with the calculation of real estate outside the Netherlands in Box 3 when actual return is enabled which results in an incorrect calculated actual return. The actual return for Box 3 is calculated incorrectly on the overview page if both real estate in the Netherlands and real estate outside the Netherlands are selected under benefit from savings and investments. If real estate in the Netherlands is deselected under benefit from savings and investments, the calculation on the overview page for Box 3 actual return will be correct. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal - The value of real estate outside the Netherlands is not always correctly included in the calculation of the actual return in a 2025 income tax return (NL)

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:59</var> CEST Monitoring - A fix has been implemented in Exact Globe+ 506SP5 and 505SP12 as of Thursday 9th of April 12:00 Hours CET. To apply the fix, execute the update again on Release 506SP5 or 505SP12. Our apologies for the inconvenience.Apr <var data-var='date'> 8</var>, <var data-var='time'>11:34</var> CEST Identified - The issue has been identified and a fix is being implemented. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.Apr <var data-var='date'> 7</var>, <var data-var='time'>14:46</var> CEST Investigating - In Exact Globe+ release 506SP5 and 505SP12, incomplete bank account numbers for creditors are included in the SEPA XML payment file. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ - Incomplete Creditor bank account number in SEPA payment file.

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> CEST Resolved - These changes have been reversed, and the reports are now being exported with the layout you are used to. Our apologies for the inconvenience.Apr <var data-var='date'> 3</var>, <var data-var='time'>08:21</var> CEST Identified - The issue has been identified and we will revert the changes made to PDF export layout.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:36</var> CEST Update - We are continuing to investigate this issue.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:36</var> CEST Investigating - Following recent updates to the PDF export layout, we are actively reviewing the following reported issues: Font size header Size filtering options Lining issues / readability We are investigating these issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Changes in layout export to PDF (Global)

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> CEST Resolved - This issue has been resolved and the shipping address is now displayed again. Our apologies for the inconvenience.Apr <var data-var='date'> 1</var>, <var data-var='time'>14:35</var> CEST Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> CEST Investigating - You may experience that the delivery address is not visible on the purchase order or delivery note for dropshipment orders. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Delivery address not visible on purchase orders and delivery notes for dropshipment orders (Global)

Apr <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>30</var>, <var data-var='time'>16:14</var> CEST Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 4th of April between 19:00-22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.

Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 4th of April (NL)

Apr <var data-var='date'> 9</var>, <var data-var='time'>14:05</var> CEST Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>15:30</var> CEST Investigating - You may receive the error 'Your One Exact Identity account is configured for multiple users. API Connections do not support this type of account.' when creating an API connection, even when you do not have multiple active users linked to your One Exact Identity account. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Invalid error for multiple users when creating API connection (NL/BE)

Apr <var data-var='date'> 3</var>, <var data-var='time'>14:41</var> CEST Investigating - You may experience that the SBA widget is not visible on the dashboard. If this is the case, you can apply the following workaround. Click on the icon with 2 arrows in the top right corner of the dashboard and click on "Widgets zichtbaarheid". Here you can turn off "SBA's" and save. If you then check "SBAs" again and save, the SBA widget will be visible again. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal - The SBA widget may not be visible on the dashboard (NL)

Apr <var data-var='date'> 3</var>, <var data-var='time'>13:39</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience.Apr <var data-var='date'> 3</var>, <var data-var='time'>08:26</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 2</var>, <var data-var='time'>14:53</var> CEST Investigating - You may experience that background tasks are currently not executed for Exact Online Premium. As a result you may be unable to perform many different actions in Exact Online Premium, like sales order approval, creation of new companies, or export data. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

Exact Online Premium - Performance issues in Exact Online Premium (NL)

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:50</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:47</var> CEST Investigating - You may experience an issue with the calculation of the actual return in an 2025 income tax return. Foreign withholding tax is not taken into account when calculating the actual return. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – When calculating the actual return for a 2025 income tax return, foreign withholding tax is not taken into account (NL)

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:48</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience.Apr <var data-var='date'> 2</var>, <var data-var='time'>08:35</var> CEST Investigating - You may experience that the calculation of the annual allowance for 2026 is incorrect in a provisional income tax return 2026. In the calculation of the annual allowance at “Uitgaven voor inkomensvoorzieningen”, a different amount is used for the “AOW-Franchise” which results in an incorrect outcome. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – The calculation of annual allowance is incorrect in a provisional income tax return 2026 (NL)

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:28</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience.Apr <var data-var='date'> 1</var>, <var data-var='time'>13:02</var> CEST Investigating - You may experience that the custom fields on the client card cannot be edited. Depending on the format of the field, the answer is greyed out or the answer selection will not be saved. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – Custom fields on the client card cannot be edited (NL)

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:25</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience.Apr <var data-var='date'> 1</var>, <var data-var='time'>14:13</var> CEST Identified - You might experience that it is not possible to edit the text for Principles of annual accounts and Notes to the annual account in either 'Jaarrekening (oud)' and 'Jaarrekening Fiscaal'. The text field where you can edit the text is not visible after you click on the text to edit. In the 'Jaarrekening Fiscaal' this only occurs in the Notes to the annual account. This does not occur in an annual report with type 'Jaarrekening'. As a workaround you can change the text in the 'Toelichtingstemplate' when choosing a custom template. Please note that this can also change the text in other annual accounts if they use the same custom template. We have identified the issue and are working on implementing a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Jaarrrekening - Not possible to edit text for Principles of annual accounts and Notes to the annual account in 'Jaarrekening (oud)' and 'Jaarrekening Fiscaal' (NL)

Apr <var data-var='date'> 2</var>, <var data-var='time'>16:48</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience.Apr <var data-var='date'> 2</var>, <var data-var='time'>15:55</var> CEST Investigating - You may experience that Exact Online Bouw is currently blanco. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Bouw - Screens remain blanco (NL/BE)

Apr <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> CEST Identified - In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.Apr <var data-var='date'> 2</var>, <var data-var='time'>16:09</var> CEST Investigating - Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

Exac Globe Payroll - Processable errors in APG pension declaration (NL)

Apr <var data-var='date'> 9</var>, <var data-var='time'>17:01</var> CEST Identified - In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.Apr <var data-var='date'> 2</var>, <var data-var='time'>16:07</var> CEST Investigating - Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

HR & Salaris Gemak - Processable errors in APG pension declaration (NL)

Apr <var data-var='date'> 2</var>, <var data-var='time'>15:19</var> CEST Resolved - This issue has been resolved. The synchronization between Exact Online Fiscaal and the external portals is working as intended. Returns sent from Exact Online Fiscaal will be automatically resubmitted to the external portal. It may take a short while before the returns appear in the external portal. If the returns cannot be resubmitted for some reason, they will be automatically rejected and you can resend them manually. Our apologies for the inconvenience.Apr <var data-var='date'> 2</var>, <var data-var='time'>13:25</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:49</var> CEST Investigating - We are currently investigating synchronization issues reported with the following portals: Pinkweb Auditcase Simplicate Hix We are investigating these issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal - Synchronization issues with external portals (NL)

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience.Apr <var data-var='date'> 2</var>, <var data-var='time'>08:57</var> CEST Investigating - The login page for Exact Online Premium is currently not accessible. We are investigating the issue. Our apologies for the inconvenience.

Exact Online Premium - Login page not accessible (NL)

Apr <var data-var='date'> 1</var>, <var data-var='time'>15:19</var> CEST Resolved - A change in the software has been made. When no E-invoicing type identifier is defined for a debtor, the software will now default to the identifier 0208. This change is included in Globe+ release 506SP5 and 505SP12. For Exact Globe Next the change is available in release 424SP46 downloaded after the 1st of April 11:00 hours CET. Our apologies for the inconvenience.Mar <var data-var='date'>27</var>, <var data-var='time'>10:13</var> CET Identified - The issue has been identified and a fix is being implemented. Current workaround is to set a "E-invoicing type identifier" and a "E-invoicing identifier" in the debtor maintenance. After setting this identifier new invoices will be processed correctly. Our apologies for the inconvenience.Mar <var data-var='date'>24</var>, <var data-var='time'>15:38</var> CET Investigating - As of the 23th of March sent Peppol invoices can return the status “Error” in the overview “electronic invoicing service”. These invoices are not sent to the debtor. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

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Officient status is DEGRADED

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Exact Multivers - Unable to access Exact Multivers Online (NL)

Exact Globe+/Exact Globe Next – Transsmart T-Wise link returns error message.

Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL)

Officient Services, Components and Regions

Recent Officient events

Exact Multivers - Unable to access Exact Multivers Online (NL)

Exact Globe+/Exact Globe Next – Transsmart T-Wise link returns error message.

Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL)

Exact Online Premium - Login not possible in Exact Online Premium (NL)

Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL)

Exact Globe + - Incorrect position for left aligned text on layouts.

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Is Officient down?

Officient status is DEGRADED

Components with issues

Lastest published events

Exact Multivers - Unable to access Exact Multivers Online (NL)

Exact Globe+/Exact Globe Next – Transsmart T-Wise link returns error message.

Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL)

Officient Services, Components and Regions

Recent Officient events

Exact Multivers - Unable to access Exact Multivers Online (NL)

Exact Globe+/Exact Globe Next – Transsmart T-Wise link returns error message.

Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL)

Exact Online Premium - Login not possible in Exact Online Premium (NL)

Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL)

Exact Globe + - Incorrect position for left aligned text on layouts.

Get your FREE account now,5 monitors included!

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5 monitors included!