Oct <var data-var='date'> 7</var>, <var data-var='time'>17:26</var> CEST Resolved - This issue has been resolved. To proceed, please reactivate your PKI certificate. The declarations that remained stuck with a status "sent" are being submitted. If this is not possible, they will be rejected, and you can resubmit the declaration. Our apologies for the inconvenience. Oct <var data-var='date'> 7</var>, <var data-var='time'>14:39</var> CEST Update - This issue may also impact tax returns that are submitted. As a result, submitted tax returns may remain in the logbook with the status "Sent" and may not be processed further. We are continuing to investigate the issues and will update this page as soon as more information becomes available. Oct <var data-var='date'> 6</var>, <var data-var='time'>16:32</var> CEST Investigating - You may encounter that your PKI certificate is disabled with the message: "Je PKI-certificaat is uitgeschakeld doordat deze niet geldig lijkt te zijn. Je certificaat verloopt op dd-mm-yyyy" while the mentioned date lies in the future. Due to this the VIA data is not retrieved in Exact Online Fiscaal. In some cases re-activating the PKI certificate solves the issue and VIA data is retrieved again, however this not seem to work in all scenarios. You can re-activate the PKI certificate by clicking on 'Heractiveren' by navigating to [Uw account > Instellingen > Certificaten beheren]. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL)

Oct <var data-var='date'> 7</var>, <var data-var='time'>12:52</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Oct <var data-var='date'> 6</var>, <var data-var='time'>16:14</var> CEST Investigating - You may experience that the button “Aangifte betalen” does not respond when you or a client are trying to pay a tax return via the collaboration portal. We are investigating the issue. As soon as more information becomes available, we will update this page. Our apologies for the inconvenience.

Exact Online Fiscaal – The button "Aangifte betalen" does not respond on the collaboration portal (NL)

Oct <var data-var='date'> 7</var>, <var data-var='time'>12:15</var> CEST Investigating - We are currently experiencing difficulties with our phone system and are therefore not reachable. You can temporarily reach us at +496950604443. We are currently investigating this issue. Our apologies for this inconvenience.

Exact Weclapp - Unreachable by phone (DE)

Oct <var data-var='date'> 7</var>, <var data-var='time'>11:22</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Oct <var data-var='date'> 7</var>, <var data-var='time'>09:11</var> CEST Update - As a workaround you can manually change the url in order to access the Werkprogramma. Currently you are redirected to the following url: "https://local.werkprogrammagemak.nl:4201/xxx" If you change 'local' to your app environment i.e. app, app2 or app3 depending on the app environment you are on and remove ':4201' from the url, you can access the Werkprogramma. The text in the url after ':4201' should not be changed. As an example you will need to change the url to: "https://app.werkprogrammagemak.nl/xxx" "https://app2.werkprogrammagemak.nl/xxx" "https://app3.werkprogrammagemak.nl/xxx" You can recognize on which environment you are based on the url when logged in before accessing Werkprogramma. Oct <var data-var='date'> 7</var>, <var data-var='time'>08:33</var> CEST Investigating - You may receive an error stating that the site can't be reached at 'local.werkprogrammagemak.nl.' when opening a Werkprogramma. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Werkprogramma - Error when opening a Werkprogramma (NL)

Oct <var data-var='date'> 7</var>, <var data-var='time'>11:16</var> CEST Resolved - The issue has been resolved. You are now able to complete the CDD company screening again. Our apologies for the inconvenience. Oct <var data-var='date'> 7</var>, <var data-var='time'>10:22</var> CEST Investigating - You may encounter a "Service Unavailable" error when verifying your identity during the CDD company screening, or the company screening screen may remain stuck on "Please wait...", preventing you from completing the company screening. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Unable to complete CDD company screening (NL)

Oct <var data-var='date'> 7</var>, <var data-var='time'>13:59</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 7</var>, <var data-var='time'>11:07</var> CEST Investigating - When using overviews such as the G/L transactions you may encounter that columns are smaller than they previously were. This results in larger rows and being able to see less rows on your screen. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Column width cannot be adjusted (Global)

Oct <var data-var='date'> 7</var>, <var data-var='time'>09:11</var> CEST Resolved - The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience. Oct <var data-var='date'> 7</var>, <var data-var='time'>09:11</var> CEST Update - The issue has been resolved. To retrieve the missing bank transactions, you need to renew the Rabobank link. You will receive the transactions with the next import. Our apologies for the inconvenience. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:06</var> CEST Investigating - You may experience that no bank transactions are imported via your Rabobank bank link, although the bank link is active. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Multivers Online / Exact Boekhoud Gemak - No transactions imported via Rabobank bank link (NL)

Oct <var data-var='date'> 6</var>, <var data-var='time'>16:45</var> CEST Resolved - The issues have been resolved. You are now able to send your VAT and ICP statements from Exact Multivers and Boekhoud Gemak again. Our apologies for the inconvenience. Oct <var data-var='date'> 5</var>, <var data-var='time'>16:36</var> CEST Identified - You may receive an error message stating the certificate in Digipoort is expired when trying to send in your VAT and ICP statements from Exact Multivers and Boekhoud Gemak. We have identified the issue and are working on a solution. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

Exact Multivers Online & Boekhoud Gemak - Digipoort certificate has expired (NL)

Oct <var data-var='date'> 6</var>, <var data-var='time'>13:55</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Oct <var data-var='date'> 6</var>, <var data-var='time'>12:18</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:29</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:18</var> CEST Investigating - You may encounter several issues in Exact Online Fiscaal if your tenant is on the app2 environment, including but not limited to: -Opening or creating a return -Making changes in a return You can recognize whether you are on the App2 environment by the URL https://app2.fiscaalgemak.nl when you are logged in. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal & Jaarrekening - Multiple issues in App2 environment (NL)

Oct <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> CEST Resolved - This issue has been resolved and the performance of Exact Online Bouw is back to normal again. Our apologies for the inconvenience. Oct <var data-var='date'> 5</var>, <var data-var='time'>21:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:41</var> CEST Update - Unplanned maintenance will take place for Exact Online Bouw on Monday, 5 October, between 20:00 CEST and 20:30 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding. Oct <var data-var='date'> 5</var>, <var data-var='time'>11:34</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> CEST Investigating - You may experience degraded performance through various menu paths. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Bouw - Degraded performance through various menu paths (NL/BE)

Oct <var data-var='date'> 6</var>, <var data-var='time'>12:10</var> CEST Investigating - You may experience issues when using the ECS password reset and change portal. This can give an error when trying to reset a password. We are investigating this issue. We apologize for the inconvenience caused.

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Oct <var data-var='date'> 6</var>, <var data-var='time'>09:34</var> CEST Resolved - This issue has been resolved and declarations and annual reports using the collaboration module can be sent again. Declarations and annual reports that were stuck with the status 'Voorbereiden voor verzending' have been sent as well. Our apologies for the inconvenience Oct <var data-var='date'> 5</var>, <var data-var='time'>11:35</var> CEST Investigating - You may experience that declarations or annual reports that are sent to a client for review or approval remain stuck at the status “Voorbereiden voor verzending”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal en Jaarrekening - Declarations and annual reports sent to clients via the collaboration module remain stuck at the status "Voorbereiden voor verzending" (NL)

Oct <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:39</var> CEST Scheduled - Unplanned maintenance will take place for Exact Online Bouw on Monday, 5 October, between 20:00 CEST and 20:30 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.

Exact Online Bouw - Unplanned maintenance (NL/BE)

Oct <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> CEST Resolved - The issue has been resolved. Our apologies for the inconvenience. Sep <var data-var='date'>30</var>, <var data-var='time'>13:11</var> CEST Investigating - You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also encounter issues when trying to submit a VAT or ICP statement to Digipoort. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Digipoort - Error message when trying to login to Digipoort or submit a VAT or ICP statement to Digipoort (NL)

Oct <var data-var='date'> 5</var>, <var data-var='time'>14:37</var> CEST Resolved - A fix has been implemented and the issue is resolved. Our apologies for the inconvenience. Oct <var data-var='date'> 5</var>, <var data-var='time'>12:18</var> CEST Investigating - You may experience that modules are randomly closing and that login can be hindered. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Venice - Degraded performance (BE)

Oct <var data-var='date'> 3</var>, <var data-var='time'>23:27</var> CEST Resolved - A fix has been implemented an App2 is available again. Our apologies for the inconvenience. Oct <var data-var='date'> 3</var>, <var data-var='time'>22:35</var> CEST Investigating - You will receive a white page when you login to App2 in Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal - App2 is unavailable

Oct <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>10:27</var> CEST Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 3th of October between 19:00 - 22:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.

Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 3th of October (NL)

Oct <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> CEST Resolved - A fix has been implemented and you can use the Support Agent again. Our apologies for the inconvenience. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:01</var> CEST Investigating - You wil receive an error message "Something went wrong. Please try again later." when using the Support Agent. We are currently investigating this issue and will update this page as soon as more information becomes available. Our appologies for the inconvenience.

All products - Support Agent unavailable (Global)

Sep <var data-var='date'>30</var>, <var data-var='time'>13:56</var> CEST Resolved - The issue has been fixed. Our apologies for the inconvenience. Sep <var data-var='date'>30</var>, <var data-var='time'>12:39</var> CEST Monitoring - A fix has been deployed. We are currently monitoring the situation. Sep <var data-var='date'>30</var>, <var data-var='time'>12:00</var> CEST Identified - The issue has been identified. Sep <var data-var='date'>30</var>, <var data-var='time'>11:33</var> CEST Investigating - You may encounter the message "De externe sessie moet vanwege een protocolfout (code 0x112f) worden beëindigd. Probeer of u opnieuw verbinding met de externe computer kunt maken." which will disconnect you from Venice. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Venice - Remote session interrupted (BE)

Sep <var data-var='date'>30</var>, <var data-var='time'>11:21</var> CEST Resolved - This incident is resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>10:14</var> CEST Investigating - When logging in to Exact Proquro you may receive a error "504 Gateway time-out" error code. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Proquro - Unable to login to Exact Proquro.

Sep <var data-var='date'>30</var>, <var data-var='time'>07:55</var> CEST Resolved - The issue has been resolved. Projects are no longer automatically linked to bank transactions. Our apologies for the inconvenience. Sep <var data-var='date'>24</var>, <var data-var='time'>15:02</var> CEST Investigating - You may experience that a project is linked to bank transactions and that these transactions are therefore incorrectly included in the project overview. As a workaround, you can manually remove the project number from the affected bank transaction. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

Exact Online - Projects incorrectly linked to bank transactions (NL/BE)

Sep <var data-var='date'>29</var>, <var data-var='time'>10:37</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Sep <var data-var='date'>29</var>, <var data-var='time'>10:13</var> CEST Monitoring - We have implemented a fix and we are monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>09:46</var> CEST Investigating - You may encounter the message 'Waiting' while performing various tasks including but not limited to: Retrieving Codabox statements, Sending invoices and generating various overviews. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Premium - Message 'Waiting'  while performing various tasks (BE)

Sep <var data-var='date'>28</var>, <var data-var='time'>16:55</var> CEST Resolved - Rabobank has resolved the issue. You can create or renew an automatic bank link for Rabobank again without unexpected errors. Our apologies for inconvenience. Sep <var data-var='date'>24</var>, <var data-var='time'>16:41</var> CEST Identified - You may get an error when you create or renew an automatic bank link for Rabobank. Rabobank has identified the issue and is working on a solution. We will update this page once more information becomes available.

All Products - Issues when creating or renewing bank link for Rabobank (NL)

Sep <var data-var='date'>28</var>, <var data-var='time'>15:53</var> CEST Resolved - This issue has been resolved. It's possible to login again. If the issue persists, please clear your browser's cookies and cache. Our apologies for the inconvenience. Sep <var data-var='date'>28</var>, <var data-var='time'>11:30</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>28</var>, <var data-var='time'>08:56</var> CEST Investigating - You may experience issues when logging in to Exact Multivers Online and Exact Boekhoud Gemak. In Exact Multivers Online a white screen will appear. In Exact Boekhoud Gemak an error message will show stating "License expired" or "Exception has been thrown by an invocation". We are investigating the issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Multivers Online / Exact Boekhoud Gemak - Login issues Multivers Online and Exact Boekhoud Gemak (NL)

Sep <var data-var='date'>28</var>, <var data-var='time'>12:30</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>10:23</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>10:22</var> CEST Scheduled - We will be performing an important infrastructure update this morning between between 10:20 and 12:30 CEST to ensure the continued security, stability, and reliability of our platform. No downtime is expected; however, you may be prompted to sign in again during or after the update. Our apologies for any inconvenience this may cause.

Is Officient down?

Officient status is DEGRADED

Components with issues

Lastest published events

Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL)

Exact Online Fiscaal – The button "Aangifte betalen" does not respond on the collaboration portal (NL)

Exact Weclapp - Unreachable by phone (DE)

Officient Services, Components and Regions

Recent Officient events

Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL)

Exact Online Fiscaal – The button "Aangifte betalen" does not respond on the collaboration portal (NL)

Exact Weclapp - Unreachable by phone (DE)

Exact Online Werkprogramma - Error when opening a Werkprogramma (NL)

Exact Online - Unable to complete CDD company screening (NL)

Exact Online - Column width cannot be adjusted (Global)