Jul <var data-var='date'> 8</var>, <var data-var='time'>14:13</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:58</var> CEST Investigating - You may experience that if you change the email address on a client card, this email address is also updated on the partner's client card. This is the case if you change the email address in the contact tab under the client details. Please note that this is also the email address to which you send a report if you want to share it with your client. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal - Change of email address on the client card is also updated on the partner's client card (NL)

Jul <var data-var='date'> 8</var>, <var data-var='time'>12:04</var> CEST Investigating - You may experience that messages to the Tax Authorities sent via Digipoort (SaaS) are rejected with the error message: "Er is een fout opgetreden tijdens het versturen van het bericht: ---Generic SOAP Fault exception--- Algemene fout". This occurs when submitting VAT return, and supplementary VAT return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)

Jul <var data-var='date'> 8</var>, <var data-var='time'>11:51</var> CEST Resolved - This issue has been resolved and the new employee planning is working as intended again. Our apologies for the inconvenience. Jul <var data-var='date'> 8</var>, <var data-var='time'>09:59</var> CEST Investigating - You may notice that the new employee planning shows default values. The old employee planning is still working as intended. We are investigating this issue. Our apologies for the inconvenience.

Exact Online Bouw - New employee planning shows default values (NL/BE)

Jul <var data-var='date'> 8</var>, <var data-var='time'>10:54</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> CEST Monitoring - As fix is implemented to prevent this issue from happening to new invoices. As of today, the statuses of the effected invoices are updated to the correct once's. Our apologies for the inconvenience. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> CEST Update - As fix is implemented to prevent this issue from happening to new invoices. We continue to work for a resolution for the existing invoices in the status "open". Our apologies for the inconvenience. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> CEST Identified - The issue has been identified and we are working on a solution. Jun <var data-var='date'>23</var>, <var data-var='time'>14:07</var> CEST Investigating - Sent Peppol E-invoices can keep the status “Open” in the overview “Electronic invoicing service”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices keep status 'Open'

Jul <var data-var='date'> 8</var>, <var data-var='time'>10:29</var> CEST Resolved - This issue has been resolved. If you still receive the error message, we advise checking all the possible signature fields such as: “Inrichting toelichtingen ondertekening”, and “Publicatie toelichtingen ondertekening”. Our apologies for the inconvenience. Jun <var data-var='date'>29</var>, <var data-var='time'>16:46</var> CEST Identified - We have identified the issue and are working on a fix. In the meantime, you may be able to proceed by clicking the green arrow button on the right-hand side of each page in the annual report. After doing so, the "Direct publishing to the Chamber of Commerce" button may become available. Please note that this workaround may not be successful for every annual report. Jun <var data-var='date'>26</var>, <var data-var='time'>09:47</var> CEST Investigating - You may receive an error message when submitting a micro annual report to the Chamber of Commerce. The error message is: "De publicatie is nog niet compleet of bevat fouten. Controleer a.u.b. of alle informatievelden correct zijn ingevuld". The error message indicates that not all fields have been entered correctly, even though this has been done. We are investigating the issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Jaarrekening – Error message when submitting an annual report to the Chamber of Commerce (NL)

Jul <var data-var='date'> 8</var>, <var data-var='time'>10:28</var> CEST Resolved - This issue has been resolved. If the text is not yet visible in the PDF report, you need to save the text again in the annual report. Our apologies for the inconvenience. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:51</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>15:01</var> CEST Investigating - You may experience that not all principles and notes to the annual accounts are printed on the pdf. This may occur in projects of type: Jaarrekening Oud, Jaarrekening Fiscaal and Kredietrapportage. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Jaarrekening - Principles and notes to the annual accounts not printed in projects of type: Jaarrekening (Oud), Jaarrekening Fiscaal and Kredietrapportage (NL)

Jul <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> CEST Resolved - This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> CEST Investigating - The bank statements for the KNAB 1.0 bank link have not been imported yet. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Bank statements not imported for Knab 1.0 bank link (NL)

Jul <var data-var='date'> 7</var>, <var data-var='time'>15:49</var> CEST Resolved - The cause of this issue is a temporary disruption at Logius. This has been resolved and the tax returns can be submitted without being rejected with the error "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". You need to manually resubmit the rejected tax returns. Our apologies for the inconvenience. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:35</var> CEST Investigating - You might experience that tax returns submitted to the Tax Authorities are rejected with the error message "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". This occurs at least in the following, but possibly not limited to: OB (Revenue tax), IB (Income Tax) and VPB (Corporate income tax). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal - Tax returns rejected with error "ALS100 Er is een runtimeexception in de audithandler opgetreden" (NL)

Jul <var data-var='date'> 7</var>, <var data-var='time'>12:36</var> CEST Resolved - Voor het Rabobank issue op de statuspagina: This issue has been resolved and the missing bank statements have been imported. Our apologies for inconvenience. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:48</var> CEST Monitoring - Rabobank has implemented a fix and we are monitoring the results. For the Exact PSD2 link for Rabobank missing statements can be imported via the ‘import’ hyperlink in the financial dashboard. For the Rabo BoekhoudKoppeling, missing statements will be imported during the next retrieval moment. Rejected payments can be reopened and reprocessed again. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:41</var> CEST Investigating - Due to an issue at the Rabobank, processing payments, receiving statements and creating or renewing bank links is not possible. The issue occurs both for the Rabo BoekhoudKoppeling and the Exact PSD2 bank link for Rabobank. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

All products – Rabobank bank links outage (NL)

Jul <var data-var='date'> 6</var>, <var data-var='time'>16:31</var> CEST Resolved - This issue has been resolved. If there is an incorrect tax declaration in 2026 it will be corrected in the next declaration created for 2026. Our apologies for the inconvenience. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:39</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>10:16</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>10:32</var> CEST Investigating - When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue. To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions]. Our apologies for the inconvenience.

Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)

Jul <var data-var='date'> 6</var>, <var data-var='time'>13:27</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Jul <var data-var='date'> 6</var>, <var data-var='time'>12:55</var> CEST Investigating - You may experience that you are not able to log in to Exact Online. When trying to log in, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Not able to log in to Exact Online (NL/BE/Premium)

Jul <var data-var='date'> 6</var>, <var data-var='time'>09:50</var> CEST Resolved - This incident has been resolved and the data should be visible in the dashboards and other locations. Our apologies for the inconvenience. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:10</var> CEST Investigating - You may experience that your cash register currently doesn't synchronise with Exact Horeko. We are investigating this issue. Our apologies for the inconvenience.

Exact Horeko - Cash registers don't synchronise with Horeko (Global)

Jul <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>14:43</var> CEST Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 4th of July between 19:00 - 22:00 CET. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.

Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 4th of July (NL)

Jul <var data-var='date'> 4</var>, <var data-var='time'>16:59</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Jul <var data-var='date'> 4</var>, <var data-var='time'>11:48</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 4</var>, <var data-var='time'>11:20</var> CEST Update - We are continuing to investigate this issue. In the meantime, you can log in to Exact Online by using one of the following URL's: For NL customers: https://start.exactonline.nl/docs/Login.aspx?Stamp=NL001 For NL Premium customers: https://start.exactonline.nl/docs/Login.aspx?Stamp=PR001 For BE customers: https://start.exactonline.be/docs/Login.aspx?Stamp=BE001 For BE Premium customers: https://start.exactonline.be/docs/Login.aspx?Stamp=PR002 For DE customers: https://start.exactonline.de/docs/Login.aspx?Stamp=DE001 For DE Premium customers: https://start.exactonline.de/docs/Login.aspx?Stamp=PR003 We will update this page as soon as more information becomes available. Jul <var data-var='date'> 4</var>, <var data-var='time'>08:15</var> CEST Investigating - You may experience that you are not able to log in to Exact Online. When trying to log in, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Not able to log in to Exact Online (NL/BE/DE)

Jul <var data-var='date'> 3</var>, <var data-var='time'>16:13</var> CEST Identified - You may experience that on June 25, some Dimona declarations were not successfully submitted to the RSZ. We have identified the issue and are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Horeko - Dimona declarations not submitted to the RSZ (BE)

Jul <var data-var='date'> 3</var>, <var data-var='time'>12:15</var> CEST Resolved - This issue has been resolved and the right "Rapportage template toevoegen/wijzigen en verwijderen" is no longer required to access contactpersons. Please note that if you gave users the right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" that you rescind this permission given to users. Our apologies for the inconvenience. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:10</var> CEST Identified - We have identified the issue and are working on a fix. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:04</var> CEST Investigating - You may receive an error stating "403 - U heeft onvoldoende rechten" when accessing a contact person from the client card even though you were able to access this page without any issues previously. The right "Rapportage template toevoegen/wijzigen en verwijderen" in category "Algemeen account" has become mandatory in order to view this page. As a possible workaround you can enable this right for the users facing this issue, however please be aware that this right also gives users additional permissions. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal & Jaarrekening - "403 - U heeft onvoldoende rechten" error when accessing contact person (NL)

Jul <var data-var='date'> 8</var>, <var data-var='time'>22:14</var> CEST Identified - The issue has been identified, and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>11:44</var> CEST Investigating - You may receive an error message when changing the status of an annual report to a final status. You will receive the error message “Er zijn nog rekeningen die gedetailleerder gelabeld moeten worden.” even if you have labeled everything correctly. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Jaarrekening – Not possible to change the status of an annual report to final (NL)

Jul <var data-var='date'> 6</var>, <var data-var='time'>10:16</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>10:31</var> CEST Investigating - Due to a recent change at Bank Van Breda, transactions are currently not being imported through the Exact PSD2 link for Bank van Breda. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Bank links / PSD2 - Bank statements not imported via the Exact PSD2 link for Bank van Breda (BE)

Jul <var data-var='date'> 2</var>, <var data-var='time'>14:33</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:21</var> CEST Monitoring - A fix as been implemented and Exact Online is available again. We are monitoring the situation. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:18</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:43</var> CEST Investigating - You may experience that it is not possible to login at https://start.exactonline.nl or you experience performance issues in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Login page unavailable and performance issues (NL)

Jul <var data-var='date'> 1</var>, <var data-var='time'>16:17</var> CEST Investigating - There is a delay in the intake of Peppol registrations that need to be manually verified. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

E-invoicing - Delay in manual verification (Global)

Jul <var data-var='date'> 1</var>, <var data-var='time'>15:21</var> CEST Resolved - This issue has been resolved and you can open the client overview without receiving an error. Our apologies for the inconvenience. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:13</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>12:42</var> CEST Investigating - You may receive the error "500 - Fout op de server" when opening the client overview. We are investigation the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal & Jaarrekening - "500 - Fout op de server" error when opening client overview (NL)

Jul <var data-var='date'> 1</var>, <var data-var='time'>14:26</var> CEST Resolved - This issue has been resolved and you are able to open processed invoices again in Exact Online Invoice and CRM. Our apologies for the inconvenience. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:56</var> CEST Identified - Currently, it is not possible to open processed sales invoices in Exact Online Invoice and CRM companies. When opening a processed sales invoice, you will face an error message stating that your subscription misses a module, although this is not the case. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Exact Online - Not able to open processed sales invoices in Exact Online Invoice and CRM (NL)

Jul <var data-var='date'> 1</var>, <var data-var='time'>13:49</var> CEST Resolved - This issue has been resolved. MyFirm users can be selected to approve payroll tax declarations for sending again. Our apologies for the inconvenience. Jun <var data-var='date'>30</var>, <var data-var='time'>08:28</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>24</var>, <var data-var='time'>10:09</var> CEST Investigating - It is currently not possible to assign payroll tax declarations to MyFirm users to approve for sending. MyFirm users are therefore unable to approve payroll tax declarations. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Payroll - MyFirm users cannot approve payroll tax declarations for sending (NL)

Jul <var data-var='date'> 1</var>, <var data-var='time'>08:08</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>08:40</var> CEST Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)

Jun <var data-var='date'>29</var>, <var data-var='time'>15:47</var> CEST Resolved - The issue has been resolved. It is possible again to log into Exact Horeko. Our apologies for the inconvenience. Jun <var data-var='date'>25</var>, <var data-var='time'>13:38</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>25</var>, <var data-var='time'>11:22</var> CEST Investigating - Currently it is not possible to login into Exact Horeko. We are investigating the issue. Once an update becomes available we will update this page. Our apologies for the inconvenience.

Is Officient down?

Officient status is DEGRADED

Components with issues

Lastest published events

Exact Online Fiscaal - Change of email address on the client card is also updated on the partner's client card (NL)

Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)

Exact Online Bouw - New employee planning shows default values (NL/BE)

Officient Services, Components and Regions

Recent Officient events

Exact Online Fiscaal - Change of email address on the client card is also updated on the partner's client card (NL)

Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)

Exact Online Bouw - New employee planning shows default values (NL/BE)

Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices keep status 'Open'

Exact Online Jaarrekening – Error message when submitting an annual report to the Chamber of Commerce (NL)

Exact Online Jaarrekening - Principles and notes to the annual accounts not printed in projects of type: Jaarrekening (Oud), Jaarrekening Fiscaal and Kredietrapportage (NL)

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Is Officient down?

Officient status is DEGRADED

Components with issues

Lastest published events

Exact Online Fiscaal - Change of email address on the client card is also updated on the partner's client card (NL)

Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)

Exact Online Bouw - New employee planning shows default values (NL/BE)

Officient Services, Components and Regions

Recent Officient events

Exact Online Fiscaal - Change of email address on the client card is also updated on the partner's client card (NL)

Digipoort - Messages sent to the Tax Authorities sent via Digipoort (SaaS) are rejected with an error message (NL)

Exact Online Bouw - New employee planning shows default values (NL/BE)

Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices keep status 'Open'

Exact Online Jaarrekening – Error message when submitting an annual report to the Chamber of Commerce (NL)

Exact Online Jaarrekening - Principles and notes to the annual accounts not printed in projects of type: Jaarrekening (Oud), Jaarrekening Fiscaal and Kredietrapportage (NL)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!