Jun <var data-var='date'>23</var>, <var data-var='time'>19:21</var> EEST Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>17:58</var> EEST Monitoring - Due to an ongoing incident with one of our partners, the Email Activity log may not be able to show email statuses. More information here: https://status.mailgun.com/ Email sending is fully operational.

Partial Outage of Email Activity Log

May <var data-var='date'>18</var>, <var data-var='time'>14:30</var> EEST Resolved - DataHub report fails to load without proper initialization

Partial Outage for DataHub

Jan <var data-var='date'> 1</var>, <var data-var='time'>06:30</var> EET Resolved - The system is currently experiencing a degradation in performance, resulting in slower response times

We are seeing performance degradation in the system

Dec <var data-var='date'>10</var>, <var data-var='time'>13:00</var> EET Resolved - We've experienced Degraded performance in our Flex product (Admin Portal and Members Portal) for four (4) minutes in total. We are investigating!

Degraded Performance

Nov <var data-var='date'>18</var>, <var data-var='time'>21:18</var> EET Resolved - Cloudflare has confirmed the issue is resolved, and custom domains are now functioning normally again. Nov <var data-var='date'>18</var>, <var data-var='time'>18:54</var> EET Update - Cloudflare incident is not completely resolved yet, therefore to access the members portal you can use your default URL format: [org-slug].officernd.com. If you wish to fix your custom domain before the incident is completely resolved, please update the CNAME configuration to members.officernd.com. For more details see this article: https://help.officernd.com/en/articles/248781-custom-domain-for-the-member-portal We will update you once normal service is restored. Nov <var data-var='date'>18</var>, <var data-var='time'>16:50</var> EET Update - The core issue has been resolved; however, custom domains are still affected. To access the members portal in the meantime, please use your default URL format: [org-slug].officernd.com. We will provide another update as soon as the custom domain issue is fully resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>16:20</var> EET Update - Update: We have identified that the issue affecting Custom Domains also extends to the Home screen of the mobile application. Users belonging to organizations with a Custom Domain may experience issues loading the App Homepage. However, all other tabs and features within the app remain fully functional. Nov <var data-var='date'>18</var>, <var data-var='time'>15:51</var> EET Identified - We have successfully completed a service migration, and core services are back online. Please be aware that the issue is currently isolated to Members Portals using custom domains. Nov <var data-var='date'>18</var>, <var data-var='time'>15:25</var> EET Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>15:21</var> EET Update - We have successfully applied a service migration for the Ireland region and the members portal is working, apart from any custom domains. We are currently continuing our investigation into the Singapore and Australia regions, where the fault persists. We will update you as soon as we have more details. Nov <var data-var='date'>18</var>, <var data-var='time'>15:16</var> EET Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>13:54</var> EET Update - We are continuing to investigate this issue. More info on the problem and Cloudflare downtime here: https://www.cloudflarestatus.com/history Nov <var data-var='date'>18</var>, <var data-var='time'>13:48</var> EET Investigating - We are currently affected by unscheduled downtime at Cloudflare. Our team is actively investigating this and monitoring their status updates. We will notify you as soon as we have more information.

CouldFlare incident

Nov <var data-var='date'>12</var>, <var data-var='time'>15:00</var> EET Resolved - We identified a platform outage that lasted approximately two minutes, affecting mainly the Flex Admin portal. The platform's performance recovered fully within 20 minutes.

Flex Admin portal Downtime

Oct <var data-var='date'>27</var>, <var data-var='time'>11:14</var> EET Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>10:30</var> EET Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>27</var>, <var data-var='time'>10:30</var> EET Update - We are continuing to investigate this issue. Oct <var data-var='date'>27</var>, <var data-var='time'>09:55</var> EET Update - We are continuing to investigate this issue. Oct <var data-var='date'>27</var>, <var data-var='time'>09:55</var> EET Investigating - We’re experiencing Degraded performance in our Workplace product. We are investigating!

Sep <var data-var='date'>30</var>, <var data-var='time'>16:39</var> EEST Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>16:39</var> EEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>30</var>, <var data-var='time'>16:06</var> EEST Investigating - We are currently investigating this issue.

We are currently investigating performance issues with the Workplace platform. Users may experience slow load times or intermittent errors. We apologize for the disruption and will provide an update shortly.

Sep <var data-var='date'> 1</var>, <var data-var='time'>19:21</var> EEST Resolved - The incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>16:04</var> EEST Monitoring - We have identified and mitigated a critical issue in our API v2 infrastructure that was causing temporary outages and resulting in HTTP 502 and 504 errors. The system is now operating normally, and we are actively monitoring it to ensure continued stability. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:48</var> EEST Investigating - We are investigating a partial outage of our Public API v2.

Public API v2 Partial Outage

Jul <var data-var='date'> 1</var>, <var data-var='time'>01:49</var> EEST Resolved - The issue with the Google automatic sync has been resolved. We Jun <var data-var='date'>30</var>, <var data-var='time'>22:22</var> EEST Update - We are working on enabling Google Calendar auto-sync. This will take some time to catch up, but the integration will be back to normal soon. Jun <var data-var='date'>30</var>, <var data-var='time'>18:10</var> EEST Update - Some Google Calendar integrations might not be working. We are doing our best to resolve that. Jun <var data-var='date'>30</var>, <var data-var='time'>16:25</var> EEST Monitoring - We have identified an issue with our Google Calendar integration, causing high platform load. It is now resolved and we are monitoring and optimizing the platform. Some Google Calendar integrations might not be fully operational for a short period of time. Jun <var data-var='date'>30</var>, <var data-var='time'>16:24</var> EEST Identified - We have identified an issue with our Google Calendar integration, causing high platform load. It is now resolved and we are monitoring and optimizing the platform. Some Google Calendar integrations might not be fully operational for a short period of time. Jun <var data-var='date'>30</var>, <var data-var='time'>15:00</var> EEST Investigating - We are investigating a platform outage. We will update you as soon as we have more information and a timeline for resolution.

Partial outage of Flex Platform

Apr <var data-var='date'>17</var>, <var data-var='time'>17:55</var> EEST Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>17:23</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>17:21</var> EEST Investigating - We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Jan <var data-var='date'>31</var>, <var data-var='time'>16:54</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'>31</var>, <var data-var='time'>16:31</var> EET Investigating - We’re experiencing performance issues that can create delays with some tasks. Our team is actively working to resolve this. We will provide more details soon.

Dec <var data-var='date'>23</var>, <var data-var='time'>10:43</var> EET Resolved - This incident has been resolved. Dec <var data-var='date'>23</var>, <var data-var='time'>09:17</var> EET Investigating - We are currently investigating the disconnection of Stripe integrations. At the moment invoices cannot be charged and new payment details cannot be added.

Stripe integratiion issues

Dec <var data-var='date'> 4</var>, <var data-var='time'>08:51</var> EET Resolved - We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Nov <var data-var='date'>25</var>, <var data-var='time'>13:50</var> EET Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>12:20</var> EET Investigating - We are currently investigating this issue.

Hybrid Background Task Queue Congestion

Nov <var data-var='date'>20</var>, <var data-var='time'>16:50</var> EET Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>16:17</var> EET Investigating - We are currently investigating this issue.

Degraded Performance for the Hybrid Platform and API

Sep <var data-var='date'>23</var>, <var data-var='time'>22:00</var> EEST Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>21:45</var> EEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>23</var>, <var data-var='time'>21:30</var> EEST Investigating - We are investigating partial outage. The issue affects only part of the organizations. We are looking for the cause and will update later.

Partial Outage of Some Systems

Aug <var data-var='date'>30</var>, <var data-var='time'>14:40</var> EEST Resolved - This incident has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>14:32</var> EEST Investigating - We are investigating a partial outage. The issue affects only part of the operations, such as the admin platform. Due to that, when accessing the platform, some admins might notice the following error: Currently you cannot schedule tours online The platform should load after refreshing the page a few times. We are looking for the cause and will update you later.

Aug <var data-var='date'>15</var>, <var data-var='time'>12:48</var> EEST Resolved - This incident has been resolved. Aug <var data-var='date'>15</var>, <var data-var='time'>10:24</var> EEST Investigating - We are investigating a partial outage. The issue affects only part of the operations, such as email service. Due to that, some notifications might be delayed and some emails duplicated. We are looking for the cause and will update you later. Flex Platform

Jul <var data-var='date'>26</var>, <var data-var='time'>18:05</var> EEST Resolved - This incident has been resolved. Jul <var data-var='date'>26</var>, <var data-var='time'>17:39</var> EEST Investigating - We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Jul <var data-var='date'>22</var>, <var data-var='time'>09:56</var> EEST Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>08:24</var> EEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>01:20</var> EEST Investigating - We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

System Outage

Jul <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> EEST Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>13:32</var> EEST Investigating - We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details soon.

Jul <var data-var='date'> 1</var>, <var data-var='time'>17:31</var> EEST Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>16:28</var> EEST Investigating - We’re experiencing performance issues related to the following tasks: contract operations, door access syncs, bill runs, and other syncs from integrations. Our team is actively working to resolve this. We will provide more details in 1 hour.

Jul <var data-var='date'> 1</var>, <var data-var='time'>13:59</var> EEST Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:28</var> EEST Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Data Processing Delays - Reporting Tools Affected

Jun <var data-var='date'> 7</var>, <var data-var='time'>18:32</var> EEST Resolved - This incident has been resolved. Jun <var data-var='date'> 7</var>, <var data-var='time'>17:53</var> EEST Update - We are continuing to investigate this issue. Jun <var data-var='date'> 7</var>, <var data-var='time'>17:39</var> EEST Investigating - We are investigating a partial outage. The issue affects only part of the operations. We are looking for the cause and will update you later. Flex Platform

Is OfficeRnD down?

OfficeRnD status is UP

Lastest published events

Partial Outage of Email Activity Log

Partial Outage for DataHub

We are seeing performance degradation in the system

OfficeRnD Services, Components and Regions

Recent OfficeRnD events

Partial Outage of Email Activity Log

Partial Outage for DataHub

We are seeing performance degradation in the system

Degraded Performance

CouldFlare incident

Flex Admin portal Downtime