Sep <var data-var='date'>11</var>, <var data-var='time'>21:43</var> UTC Resolved - The issue has been addressed, and we are no longer seeing any failures. All failed interactions have been successfully reprocessed. Please reach out to us if you experience any further issues. Sep <var data-var='date'>11</var>, <var data-var='time'>16:45</var> UTC Monitoring - A fix has been deployed, and error rates have returned to pre-event levels. We are continuing to closely monitor the situation. Reprocessing of interactions that failed during the affected period is currently in progress. Sep <var data-var='date'>11</var>, <var data-var='time'>15:03</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>11</var>, <var data-var='time'>15:00</var> UTC Investigating - We are investigating an issue where a subset of interactions may be failing to process and may be unavailable in the Conversation Intelligence platform. Our team is actively working to identify the root cause and will provide further updates as more information becomes available.

Interaction Processing Failures

Sep <var data-var='date'> 4</var>, <var data-var='time'>09:20</var> UTC Resolved - The issue is resolved and the system is operating normally at this time. Sep <var data-var='date'> 3</var>, <var data-var='time'>23:32</var> UTC Monitoring - The system is currently stable, and error rates are back to pre-event levels. We are continuing to actively monitor the system to confirm full recovery. Sep <var data-var='date'> 3</var>, <var data-var='time'>22:33</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>22:01</var> UTC Investigating - We are currently investigating an issue where Observe.AI dashboard pages may be experiencing slower loading times or errors. Our team is actively investigating this internally, and we will provide further updates as we learn more.

[Multiple Instances] Increased error rates on the Observe.AI dashboard

Aug <var data-var='date'>21</var>, <var data-var='time'>17:47</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>16:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>14:50</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>21</var>, <var data-var='time'>11:47</var> UTC Investigating - We are actively investigating a service disruption affecting call and interaction ingestion for Talkdesk integrations. Our engineering team is actively reviewing this and working with the TalkDesk team to identify the root cause..

Talkdesk Call Ingestion Failure

Jul <var data-var='date'>27</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:08</var> UTC Scheduled - Upcoming scheduled maintenance notice As part of our commitment to providing a seamless experience, we will be performing a scheduled infrastructure upgrade for Looker. This enhancement is designed to provide increased platform stability and improved reporting performance. Scheduled Window: Monday, July 27, 05:00 – 09:00 UTC Service Impact: Access to reporting dashboard would not be available during this time. We appreciate your patience as we work to strengthen our reporting infrastructure.

Scheduled Infrastructure Upgrade

Jul <var data-var='date'>22</var>, <var data-var='time'>17:37</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>14:15</var> UTC Investigating - We are currently receiving multiple reports from users unable to log into the Observe platform.The engineering team is actively investigating the authentication flow and reviewing system logs to identify the root cause.

Users Experiencing Login Errors

Jun <var data-var='date'>24</var>, <var data-var='time'>20:24</var> UTC Resolved - The issue is now resolved. Please reach out to Observe.AI Support for any further questions. Jun <var data-var='date'>24</var>, <var data-var='time'>19:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>18:01</var> UTC Identified - We have identified the issue and a fix is being implemented. We will share the next update as soon as we have additional information. Jun <var data-var='date'>24</var>, <var data-var='time'>17:19</var> UTC Investigating - We are currently investigating increased latency affecting the Interactions tab for a subset of customers. Users may experience slower-than-normal load times when accessing interactions, applying filters, or navigating between interaction records. Our engineering team is actively investigating and working to mitigate the issue. We will share the next update as soon as we have additional information.

Interactions Tab Latency

Jun <var data-var='date'> 1</var>, <var data-var='time'>18:16</var> UTC Resolved - This issue has been resolved. If you continue to experience any issues, please contact the Technical Support team for further assistance. May <var data-var='date'>27</var>, <var data-var='time'>16:39</var> UTC Identified - Mitigation steps have been applied, and new incoming calls are processing normally now. We are currently reprocessing the delayed interactions impacted during the incident window, and the affected calls should start becoming available on the dashboard over the next few hours. We will continue to monitor the recovery and share further updates as progress is made. May <var data-var='date'>27</var>, <var data-var='time'>11:45</var> UTC Investigating - We are currently investigating an issue impacting interaction processing. As a result, the latest interactions may be delayed from appearing on the dashboard. Our teams are actively working on mitigation and we will share further updates as they become available.

[Standard Instance] Interaction Processing Delay

May <var data-var='date'>27</var>, <var data-var='time'>15:49</var> UTC Resolved - The issue causing latency across dashboard tabs has now been resolved following the implementation of a fix. We continued monitoring the platform and services are operating normally at this time. If the issue persists, please contact the Technical Support team for further assistance. May <var data-var='date'>27</var>, <var data-var='time'>13:05</var> UTC Monitoring - A fix has been implemented and we are currently monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>12:34</var> UTC Investigating - We are currently investigating an issue causing increased latency across multiple dashboard tabs. The team is actively debugging the issue and working to identify the root cause.

[Standard Instance] Dashboard Latency

May <var data-var='date'>21</var>, <var data-var='time'>18:13</var> UTC Resolved - The issue has been resolved, and we are no longer observing any related issues while monitoring the platform. Please reach out to the Technical Support team if any further issues are observed. May <var data-var='date'>21</var>, <var data-var='time'>14:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>14:16</var> UTC Investigating - Dear Client, We are currently investigating an issue where the Observe.AI dashboard may not be loading or displaying data as expected. Our team is actively working to identify the root cause, and we will share another update as soon as more information becomes available.

Unable to load Observe.AI dashboard

May <var data-var='date'>13</var>, <var data-var='time'>16:45</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>16:44</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>13</var>, <var data-var='time'>15:49</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>13</var>, <var data-var='time'>15:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>13:49</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>13</var>, <var data-var='time'>13:42</var> UTC Investigating - We are investigating reports of an issue where users are unable to view data on the reporting dashboard. Our engineering team is currently triaging the issue to identify the root cause across all production and restricted clusters. We apologize for the inconvenience and will provide an update as soon as more information is available.

Reporting Dashboard Unavailable

Apr <var data-var='date'>29</var>, <var data-var='time'>21:08</var> UTC Resolved - The issue has been resolved. Please reach out to Observe.AI Support for any questions. Apr <var data-var='date'>29</var>, <var data-var='time'>15:05</var> UTC Monitoring - A fix has been implemented and we are monitoring to ensure continued stability. Apr <var data-var='date'>29</var>, <var data-var='time'>14:55</var> UTC Identified - We are currently facing issues loading Interactions Explore in Reporting on US/Restricted Instance. Engineering Teams are actively working on the fix and further updates will be provided soon.

Interactions Explore Not Loading On Restricted/US Instance.

Apr <var data-var='date'>11</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>15:47</var> UTC Scheduled - Upcoming scheduled maintenance notice As part of our commitment to providing a seamless experience, we will be performing a scheduled infrastructure upgrade for Looker. This enhancement is designed to provide increased platform stability and improved reporting performance. Scheduled Window: Saturday, April 11, 13:00 – 17:00 UTC Service Impact: Access to reporting dashboard would not be available during this time. We appreciate your patience as we work to strengthen our reporting infrastructure.

Apr <var data-var='date'>10</var>, <var data-var='time'>22:46</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>19:26</var> UTC Monitoring - A fix has been implemented, and we are currently monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>18:36</var> UTC Identified - Dear Client, We have identified an issue where recent interactions for non-PCI traffic are not being reflected on the dashboard. Our team is actively working to resolve this, and we will share further updates as progress is made.

Degradation in Interactions Processing

Apr <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 4</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>30</var>, <var data-var='time'>15:44</var> UTC Scheduled - We will be undergoing a scheduled maintenance on April 4, 2026 and you might experience a downtime of 10 minutes. Service Impact: Users may experience intermittent connectivity or brief periods of service unavailability during this window.

Observe.AI Maintenance: (Planned Downtime)

Apr <var data-var='date'> 2</var>, <var data-var='time'>06:22</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:32</var> UTC Identified - Dear Client, We are currently investigating an issue where the Observe.AI instance may be inaccessible. The issue has been identified, and our team is actively working to mitigate it. Further updates will be shared as soon as more information becomes available.

[Standard Instance] Issues While Accessing Observe.AI Instance

Mar <var data-var='date'> 6</var>, <var data-var='time'>21:57</var> UTC Completed - Dear Client, This scheduled maintenance has been cancelled. We will share an update once a new maintenance window has been scheduled. Apologies for the inconvenience caused. Mar <var data-var='date'> 3</var>, <var data-var='time'>06:23</var> UTC Scheduled - As part of our commitment to providing a seamless experience, we will be performing a scheduled infrastructure upgrade for Looker. This enhancement is designed to provide increased platform stability and improved reporting performance. Scheduled Window: Monday, March 9, 04:30 – 10:30 UTC Service Impact: Users may experience intermittent connectivity or brief periods of service unavailability during this window. We appreciate your patience as we work to strengthen our reporting infrastructure.

Feb <var data-var='date'>24</var>, <var data-var='time'>09:28</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>23:20</var> UTC Monitoring - The issue has been fixed and we are monitoring the results. Feb <var data-var='date'>23</var>, <var data-var='time'>22:53</var> UTC Investigating - We are currently investigating an issue where some tabs may intermittently fail to load. Our team is actively looking into this and will share updates as we have more information.

Intermittent Latency Issue

Feb <var data-var='date'> 4</var>, <var data-var='time'>09:19</var> UTC Resolved - All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support Feb <var data-var='date'> 3</var>, <var data-var='time'>19:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>17:09</var> UTC Identified - The issue has been identified and a fixed is being implemented. Feb <var data-var='date'> 3</var>, <var data-var='time'>14:19</var> UTC Investigating - We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made. Thank you for your patience.

[Standard Instance] Latency in call processing

Jan <var data-var='date'>21</var>, <var data-var='time'>14:35</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>14:31</var> UTC Monitoring - A fix has been rolled out and we are seeing perfornance returning to normal. We will remain in a state of monitoring for a time before considering this issue fully resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>18:45</var> UTC Identified - The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical Support Jan <var data-var='date'>20</var>, <var data-var='time'>17:00</var> UTC Monitoring - The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical Support Jan <var data-var='date'>20</var>, <var data-var='time'>16:34</var> UTC Identified - The issue has been identified, and a fix is currently being implemented. Jan <var data-var='date'>20</var>, <var data-var='time'>14:46</var> UTC Investigating - We’re currently investigating an issue that may cause increased load times when accessing Reporting on Observe.AI dashboards. Our team is actively working to resolve this and restore normal performance as quickly as possible. Thank you for your patience, Observe.AI Technical Support

Degraded Reporting Performance

Dec <var data-var='date'>17</var>, <var data-var='time'>17:33</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>16:50</var> UTC Monitoring - A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely. Dec <var data-var='date'>17</var>, <var data-var='time'>16:47</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'>17</var>, <var data-var='time'>16:40</var> UTC Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

Latency Issues on Observe.AI Dashboard

Nov <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>05:57</var> UTC Scheduled - Observe.AI will be performing a maintenance activity during this period, which may cause a temporary disruption to reporting services for approximately 15 minutes. Connectivity will be automatically restored, and no action is required from your end. We will keep you informed with regular updates.

Scheduled Maintenance for Reporting Services

Oct <var data-var='date'>30</var>, <var data-var='time'>18:34</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>17:37</var> UTC Monitoring - A fix has been implemented and all the interactions should be available on the dashboard. We continue to monitor the situation and provide updates accordingly. Oct <var data-var='date'>30</var>, <var data-var='time'>14:47</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>30</var>, <var data-var='time'>14:04</var> UTC Investigating - Hello all, We are currently investigating an issue where recent interactions are not being processed as expected. As a result, the latest interactions may not appear on the dashboard. Our team is actively troubleshooting the issue, and processing will resume once the underlying cause is resolved. We will continue to provide updates as we make progress.

[Standard Instance] Interactions Processing Delays

Oct <var data-var='date'>30</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>16:44</var> UTC Monitoring - A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely. Oct <var data-var='date'>30</var>, <var data-var='time'>16:32</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>30</var>, <var data-var='time'>16:31</var> UTC Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

Oct <var data-var='date'>29</var>, <var data-var='time'>16:44</var> UTC Resolved - The reporting functionality has remained stable and is back to operating as expected. Thank you for your patience. If you have any questions or experience any further issues, please contact the Observe.AI Technical Support team via the Help Center. Oct <var data-var='date'>29</var>, <var data-var='time'>15:09</var> UTC Monitoring - The scale-up activity has been completed, and performance is looking back to normal. We will monitor for a time to ensure stability before considering this issue resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>14:27</var> UTC Update - We will be forcing the reporting platform down so that the available resources can be increased. We expect reporting to be back up in 30 minutes and expect to see the performance begin to improve from there. We will continue to provide updates as they are available. Oct <var data-var='date'>29</var>, <var data-var='time'>14:22</var> UTC Investigating - We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances. We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.

[Reporting Availability] Partial Outage

Oct <var data-var='date'>27</var>, <var data-var='time'>18:11</var> UTC Resolved - The platform has remained stable after the fix was implemented. Thank you for your patience, and if you have any questions or experience any further issues, please contact Observe.AI Technical Support via the Help Center. Oct <var data-var='date'>27</var>, <var data-var='time'>16:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the service. Oct <var data-var='date'>27</var>, <var data-var='time'>16:03</var> UTC Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

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Lastest published events

Interaction Processing Failures

[Multiple Instances] Increased error rates on the Observe.AI dashboard

Talkdesk Call Ingestion Failure

observeai Services, Components and Regions

Recent observeai events

Interaction Processing Failures

[Multiple Instances] Increased error rates on the Observe.AI dashboard

Talkdesk Call Ingestion Failure

Scheduled Infrastructure Upgrade

Users Experiencing Login Errors

Interactions Tab Latency