THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>13:00</var> - <var data-var='time'>17:00</var> UTCApr <var data-var='date'> 2</var>, <var data-var='time'>15:47</var> UTC Scheduled - Upcoming scheduled maintenance notice As part of our commitment to providing a seamless experience, we will be performing a scheduled infrastructure upgrade for Looker. This enhancement is designed to provide increased platform stability and improved reporting performance. Scheduled Window: Saturday, April 11, 13:00 – 17:00 UTC Service Impact: Access to reporting dashboard would not be available during this time. We appreciate your patience as we work to strengthen our reporting infrastructure.

Scheduled Infrastructure Upgrade

Apr <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 4</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>30</var>, <var data-var='time'>15:44</var> UTC Scheduled - We will be undergoing a scheduled maintenance on April 4, 2026 and you might experience a downtime of 10 minutes. Service Impact: Users may experience intermittent connectivity or brief periods of service unavailability during this window.

Observe.AI Maintenance: (Planned Downtime)

Apr <var data-var='date'> 2</var>, <var data-var='time'>06:22</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>13:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 1</var>, <var data-var='time'>13:32</var> UTC Identified - Dear Client, We are currently investigating an issue where the Observe.AI instance may be inaccessible. The issue has been identified, and our team is actively working to mitigate it. Further updates will be shared as soon as more information becomes available.

[Standard Instance] Issues While Accessing Observe.AI Instance

Mar <var data-var='date'> 6</var>, <var data-var='time'>21:57</var> UTC Completed - Dear Client, This scheduled maintenance has been cancelled. We will share an update once a new maintenance window has been scheduled. Apologies for the inconvenience caused.Mar <var data-var='date'> 3</var>, <var data-var='time'>06:23</var> UTC Scheduled - As part of our commitment to providing a seamless experience, we will be performing a scheduled infrastructure upgrade for Looker. This enhancement is designed to provide increased platform stability and improved reporting performance. Scheduled Window: Monday, March 9, 04:30 – 10:30 UTC Service Impact: Users may experience intermittent connectivity or brief periods of service unavailability during this window. We appreciate your patience as we work to strengthen our reporting infrastructure.

Feb <var data-var='date'>24</var>, <var data-var='time'>09:28</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>23:20</var> UTC Monitoring - The issue has been fixed and we are monitoring the results.Feb <var data-var='date'>23</var>, <var data-var='time'>22:53</var> UTC Investigating - We are currently investigating an issue where some tabs may intermittently fail to load. Our team is actively looking into this and will share updates as we have more information.

Intermittent Latency Issue

Feb <var data-var='date'> 4</var>, <var data-var='time'>09:19</var> UTC Resolved - All Observe.AI services have been restored. Thank you for your patience, and If you have any questions or experience any issues, please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical SupportFeb <var data-var='date'> 3</var>, <var data-var='time'>19:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 3</var>, <var data-var='time'>17:09</var> UTC Identified - The issue has been identified and a fixed is being implemented.Feb <var data-var='date'> 3</var>, <var data-var='time'>14:19</var> UTC Investigating - We have identified an issue that is causing delays in interaction processing. Our team is actively working on implementing a fix, and we will provide updates as progress is made. Thank you for your patience.

[Standard Instance] Latency in call processing

Jan <var data-var='date'>21</var>, <var data-var='time'>14:35</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>14:31</var> UTC Monitoring - A fix has been rolled out and we are seeing perfornance returning to normal. We will remain in a state of monitoring for a time before considering this issue fully resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>18:45</var> UTC Identified - The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical SupportJan <var data-var='date'>20</var>, <var data-var='time'>17:00</var> UTC Monitoring - The issue has been identified. You might still see increased load times accessing Reporting. Our team is actively working to resolve this and restore normal performance. Thank you for your patience, Observe.AI Technical SupportJan <var data-var='date'>20</var>, <var data-var='time'>16:34</var> UTC Identified - The issue has been identified, and a fix is currently being implemented.Jan <var data-var='date'>20</var>, <var data-var='time'>14:46</var> UTC Investigating - We’re currently investigating an issue that may cause increased load times when accessing Reporting on Observe.AI dashboards. Our team is actively working to resolve this and restore normal performance as quickly as possible. Thank you for your patience, Observe.AI Technical Support

Degraded Reporting Performance

Dec <var data-var='date'>17</var>, <var data-var='time'>17:33</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>17</var>, <var data-var='time'>16:50</var> UTC Monitoring - A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely.Dec <var data-var='date'>17</var>, <var data-var='time'>16:47</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'>17</var>, <var data-var='time'>16:40</var> UTC Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

Latency Issues on Observe.AI Dashboard

Nov <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>05:57</var> UTC Scheduled - Observe.AI will be performing a maintenance activity during this period, which may cause a temporary disruption to reporting services for approximately 15 minutes. Connectivity will be automatically restored, and no action is required from your end. We will keep you informed with regular updates.

Scheduled Maintenance for Reporting Services

Oct <var data-var='date'>30</var>, <var data-var='time'>18:34</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>30</var>, <var data-var='time'>17:37</var> UTC Monitoring - A fix has been implemented and all the interactions should be available on the dashboard. We continue to monitor the situation and provide updates accordingly.Oct <var data-var='date'>30</var>, <var data-var='time'>14:47</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>30</var>, <var data-var='time'>14:04</var> UTC Investigating - Hello all, We are currently investigating an issue where recent interactions are not being processed as expected. As a result, the latest interactions may not appear on the dashboard. Our team is actively troubleshooting the issue, and processing will resume once the underlying cause is resolved. We will continue to provide updates as we make progress.

[Standard Instance] Interactions Processing Delays

Oct <var data-var='date'>30</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>30</var>, <var data-var='time'>16:44</var> UTC Monitoring - A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely.Oct <var data-var='date'>30</var>, <var data-var='time'>16:32</var> UTC Update - We are continuing to investigate this issue.Oct <var data-var='date'>30</var>, <var data-var='time'>16:31</var> UTC Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

Oct <var data-var='date'>29</var>, <var data-var='time'>16:44</var> UTC Resolved - The reporting functionality has remained stable and is back to operating as expected. Thank you for your patience. If you have any questions or experience any further issues, please contact the Observe.AI Technical Support team via the Help Center.Oct <var data-var='date'>29</var>, <var data-var='time'>15:09</var> UTC Monitoring - The scale-up activity has been completed, and performance is looking back to normal. We will monitor for a time to ensure stability before considering this issue resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>14:27</var> UTC Update - We will be forcing the reporting platform down so that the available resources can be increased. We expect reporting to be back up in 30 minutes and expect to see the performance begin to improve from there. We will continue to provide updates as they are available.Oct <var data-var='date'>29</var>, <var data-var='time'>14:22</var> UTC Investigating - We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances. We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.

[Reporting Availability] Partial Outage

Oct <var data-var='date'>27</var>, <var data-var='time'>18:11</var> UTC Resolved - The platform has remained stable after the fix was implemented. Thank you for your patience, and if you have any questions or experience any further issues, please contact Observe.AI Technical Support via the Help Center.Oct <var data-var='date'>27</var>, <var data-var='time'>16:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the service.Oct <var data-var='date'>27</var>, <var data-var='time'>16:03</var> UTC Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

Oct <var data-var='date'> 7</var>, <var data-var='time'>15:52</var> UTC Resolved - The platform has remained stable after the fix was implemented. Thank you for your patience, and if you have any questions or experience any further issues, please contact Observe.AI Technical Support via the Help Center. Observe.AI Technical SupportOct <var data-var='date'> 7</var>, <var data-var='time'>13:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 7</var>, <var data-var='time'>13:13</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'> 7</var>, <var data-var='time'>12:53</var> UTC Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.

[Standard Instance] Latency Issues on Observe.AI Dashboard

Oct <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 5</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>16</var>, <var data-var='time'>14:50</var> UTC Scheduled - This is to inform you that a regular maintenance activity is currently scheduled for the Standard Instance on October 5th, from 4:30 AM - 11:00 AM UTC (9:30 PM October 4th - 04:00 AM October 5th PT). Please note that no end-user impact is expected during this activity. Should there be any changes to the schedule, we will notify you in advance. Feel free to reach out to our helpdesk for any questions you have: https://help.observe.ai/hc/en-us Thank you, Observe.AI Support Team

[Standard Instance] Regular Maintenance Activity

Oct <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> UTC Resolved - All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical SupportOct <var data-var='date'> 2</var>, <var data-var='time'>23:04</var> UTC Monitoring - All previous interactions have been processed, and interactions are now being processed as expected going forward. We will monitor to ensure processing looks stable for a time longer before considering the issue resolved.Oct <var data-var='date'> 2</var>, <var data-var='time'>20:06</var> UTC Update - We continue to work through the backlog and monitor the progress to ensure success. We'll continue to provide updates as they are available.Oct <var data-var='date'> 2</var>, <var data-var='time'>17:43</var> UTC Identified - Some tenants within the Restricted/US Instance are experiencing a delay in interactions being processed. We are aware of the issue and are actively working on restoring the normal workflow. No interactions during this time are expected to be lost and are fully expected to be ingested as part of the remediation for this issue.

[Interaction Processing] Degraded Performance

Sep <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>24</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>16</var>, <var data-var='time'>14:40</var> UTC Scheduled - This is to inform you that a regular maintenance activity is currently scheduled for the Restricted/US Instance on September 24th, from 5:00 AM - 8:00 AM UTC (10:00 PM September 23rd - 01:00 AM September 24th PT). Please note that no end-user impact is expected during this activity. Should there be any changes to the schedule, we will notify you in advance. Feel free to reach out to our helpdesk for any questions you have: https://help.observe.ai/hc/en-us Thank you, Observe.AI Support Team

[Restricted/US Instance] Regular Maintenance Activity

Sep <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> UTC Resolved - All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank You! Observe.AI Technical SupportSep <var data-var='date'> 5</var>, <var data-var='time'>21:53</var> UTC Monitoring - A fix has been rolled out and we are seeing perfornance returning to normal. We will remain in a state of monitoring for a time before considering this issue fully resolved.Sep <var data-var='date'> 5</var>, <var data-var='time'>21:36</var> UTC Update - Most affected accounts are back to normal. For the remaining few, we have implemented some fixes and are monitoring the progress while we continue to work on making adjustments to resolve the issues.Sep <var data-var='date'> 5</var>, <var data-var='time'>20:16</var> UTC Update - We continue to actively work on the issue with data and filters failing to load on pages. We will continue to provide updates as we have them.Sep <var data-var='date'> 5</var>, <var data-var='time'>19:22</var> UTC Identified - The data on pages is starting to load once more. We continue to work on resolving the loading issue with filters on various pages.Sep <var data-var='date'> 5</var>, <var data-var='time'>18:46</var> UTC Update - We continue to actively troubleshoot this issue and have narrowed down the cause. We will continue to provide updates as they are available.Sep <var data-var='date'> 5</var>, <var data-var='time'>17:44</var> UTC Investigating - We are aware of an issue where various parts of the dashboards are stuck in a loading state and not displaying data. We have engaged the necessary resources and are treating this with the highest priority.

[UI] Pages are not loading data

Aug <var data-var='date'>29</var>, <var data-var='time'>04:32</var> UTC Resolved - This incident has been resolved. Request you to please monitor and reach out to support via the helpcenter https://help.observe.ai/hc/en-us incase you continue to see issues with call ingestion and processing. We apologise for the inconvenience caused in this regard. Thanks Observe.AI Support TeamAug <var data-var='date'>28</var>, <var data-var='time'>23:14</var> UTC Monitoring - A fix has been implemented, and we see that the 'Access Denied' errors have stopped. We will monitor for further occurrences for a time before considering this issue resolved.Aug <var data-var='date'>28</var>, <var data-var='time'>21:57</var> UTC Investigating - We are currently investigating an issue where you may experience 'Access Denied' errors when trying to upload files via SFTP to our systems. Our team is actively working to restore the ability to upload all files via the SFTP server once more.

[SFTP Uploading] Access denied errors

Aug <var data-var='date'>28</var>, <var data-var='time'>17:51</var> UTC Resolved - The issue has been resolved and calls have continued to process as expected.Aug <var data-var='date'>28</var>, <var data-var='time'>15:39</var> UTC Update - We are continuing to monitor for any further issues.Aug <var data-var='date'>28</var>, <var data-var='time'>15:07</var> UTC Monitoring - We have identified an issue affecting call processing, which is delaying calls from appearing on the dashboard. Our team has resolved the issue and is working to process all calls that are in the pipeline. No calls have been lost, and every received call will be processed.

Jul <var data-var='date'>24</var>, <var data-var='time'>12:35</var> UTC Resolved - The health of the Observe.AI dashboard has continued to stay healthy, so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support TeamJul <var data-var='date'>23</var>, <var data-var='time'>19:29</var> UTC Monitoring - Calls are being processed at an accelerated rate to clear the backlog. We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.Jul <var data-var='date'>23</var>, <var data-var='time'>18:05</var> UTC Investigating - We have identified an issue affecting call processing, which is delaying calls from appearing on the dashboard. Our team is actively working to restore the platform to normal operation. Thank you for your patience, Observe.AI Technical Support

May <var data-var='date'> 2</var>, <var data-var='time'>22:13</var> UTC Resolved - This issue has been resolved.May <var data-var='date'> 2</var>, <var data-var='time'>17:34</var> UTC Monitoring - The issue has been resolved. We are currently monitoring the situation and will provide further updates.May <var data-var='date'> 1</var>, <var data-var='time'>21:12</var> UTC Investigating - Dear Client, As of May 1st, 2025, 01:00 GMT, AQA data is not appearing under the Reporting and Evaluation tabs, nor is it being delivered via Snowflake Share or Data Out APIs. Current Status: AQA processing is functioning correctly for all interactions and individual interactions—scores are visible on each interaction's detail page. However, the consolidated AQA data is currently not rendering on aggregate views such as Evaluations and Reporting. Additionally, any recent data extracted through Snowflake Share or Data Out APIs may display null values or missing records for AQA scores. Next Steps: Our escalation team is actively investigating this issue and is treating it as a priority. We are targeting a resolution by May 3rd, 2025. Once resolved: Historical data will be fully restored and visible in the application. Data extraction jobs will be re-run to ensure completeness in your Snowflake and API-based reporting environments. We sincerely apologize for the disruption and appreciate your patience. We will continue to keep you updated on our progress.

AQA Data Visibility Issue – Ongoing Investigation & Next Steps

Mar <var data-var='date'>22</var>, <var data-var='time'>17:43</var> UTC Resolved - The incident stands resolved and the team is monitoring closely. Incase you are still seeing any issues, please write to Observe.AI support via the help center.Mar <var data-var='date'>22</var>, <var data-var='time'>00:09</var> UTC Monitoring - The issue has been resolved and data has started flowing once more. We will monitor the flow for a time to ensure that it continues to return back to normal.Mar <var data-var='date'>21</var>, <var data-var='time'>23:47</var> UTC Update - We continue to work on a solution to get the environment back into a healthy state. We will provide an update as soon as we are able. Thank you for your patience thus far.Mar <var data-var='date'>21</var>, <var data-var='time'>21:49</var> UTC Identified - We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues.

Performance Degredation

Mar <var data-var='date'> 5</var>, <var data-var='time'>22:45</var> UTC Resolved - The health of the Observe.AI dashboard has continued to stay healthy so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support TeamMar <var data-var='date'> 5</var>, <var data-var='time'>17:03</var> UTC Monitoring - A fix has been implemented and dashboards and their data should load once more. The team will continue to monitor the system health. In case you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-usMar <var data-var='date'> 5</var>, <var data-var='time'>16:26</var> UTC Investigating - Hello all, We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues. We will keep you posted with more updates. Regards Observe.AI Technical Support Team

Data lag or availability issues

Feb <var data-var='date'>28</var>, <var data-var='time'>03:35</var> UTC Resolved - Dear Client, The intermittent slowness issue on the Observe.AI dashboard has now been resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.Ai Technical Support TeamFeb <var data-var='date'>27</var>, <var data-var='time'>17:47</var> UTC Monitoring - A fix has been implemented and dashboards should load fine now. The team continues to monitor the network. Incase you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-usFeb <var data-var='date'>27</var>, <var data-var='time'>16:45</var> UTC Investigating - Dear Client, You might be seeing intermittent slowness issues while accessing tabs on the Observe.AI dashboard. The team is working on reviewing and resolving the issue at the earliest. We will keep you posted with more updates. Thanks Observe.AI Technical Support Team

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Recent observeai events

Scheduled Infrastructure Upgrade

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[Standard Instance] Issues While Accessing Observe.AI Instance

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[Standard Instance] Latency in call processing

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Is observeai down?

observeai status is UP

Lastest published events

Scheduled Infrastructure Upgrade

Observe.AI Maintenance: (Planned Downtime)

[Standard Instance] Issues While Accessing Observe.AI Instance

observeai Services, Components and Regions

Recent observeai events

Scheduled Infrastructure Upgrade

Observe.AI Maintenance: (Planned Downtime)

[Standard Instance] Issues While Accessing Observe.AI Instance

Scheduled Infrastructure Upgrade

Intermittent Latency Issue

[Standard Instance] Latency in call processing

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