Aug <var data-var='date'> 5</var>, <var data-var='time'>11:55</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>07:40</var> UTC Identified - We have identified the root cause and are implementing a fix. Aug <var data-var='date'> 5</var>, <var data-var='time'>07:36</var> UTC Investigating - We have identified an issue in our infrastructure that may lead to degraded Find API and Portal performance.

INFRA-3321

Nov <var data-var='date'>19</var>, <var data-var='time'>09:27</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>22:07</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>18:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the issue. Nov <var data-var='date'>18</var>, <var data-var='time'>18:46</var> UTC Identified - The issue has been identified and the fix is being implemented. Nov <var data-var='date'>18</var>, <var data-var='time'>18:45</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>18:44</var> UTC Investigating - We are experiencing a significant degradation in our Hybrid Search functionality since 10am today morning. Users may observe slow response times, intermittent outages, and poor or irrelevant search results when performing hybrid searches. We are investigating the issue.

Partial outage on the hybrid search context model

Nov <var data-var='date'>11</var>, <var data-var='time'>13:59</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>11</var>, <var data-var='time'>13:41</var> UTC Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>11</var>, <var data-var='time'>13:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>11</var>, <var data-var='time'>13:11</var> UTC Scheduled - We are performing a routine maintenance on our API. Latency may be impacted.

API maintenance

Oct <var data-var='date'>20</var>, <var data-var='time'>15:59</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>12:28</var> UTC Update - The Find API has recovered, and request latencies are returning to normal. We are continuing to monitor the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>05:45</var> UTC Monitoring - The fix has been implemented successfully and we are currently monitoring the situation. Performance may still be degraded. Oct <var data-var='date'>20</var>, <var data-var='time'>05:18</var> UTC Identified - We have identified the root cause of the issue and are implementing a fix. Oct <var data-var='date'>20</var>, <var data-var='time'>05:15</var> UTC Investigating - We are currently investigating an issue that may result in increased latency and degraded Find API results.

INFRA-3087

Oct <var data-var='date'>15</var>, <var data-var='time'>14:04</var> UTC Resolved - The issue affecting search results has been resolved, and the system is now fully operational. We’ve implemented a fix and are continuing to monitor performance to ensure everything remains stable. Oct <var data-var='date'>15</var>, <var data-var='time'>09:20</var> UTC Monitoring - The system has been restored to a healthy state, and search is working. We will continue investigating the root cause and monitoring the situation. Oct <var data-var='date'>15</var>, <var data-var='time'>06:16</var> UTC Investigating - We experienced an issue causing our API to return empty search results. Our team is working to restore the system to a healthy state, and search functionality will gradually return to normal. We’re continuing to monitor the situation closely as recovery progresses.

INFRA-3077

Oct <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> UTC Resolved - We recently observed increased latencies and intermittent timeouts affecting the Find API due to a scaling issue in our backend services. The issue began at 06.10.2025 10:00 and was resolved by 06.10.2025 10:15. Service performance has returned to normal. We’ve identified the underlying cause and implemented changes to improve scaling and prevent similar issues in the future.

INFRA-3055

Feb <var data-var='date'>27</var>, <var data-var='time'>13:00</var> UTC Resolved - There was a temporary disruption due to a recurring issue that briefly affected our Search API. A preventive workaround has been implemented, and and search functionality is now available. A long term fix is on the way.

Elevated error rate

Feb <var data-var='date'>26</var>, <var data-var='time'>15:00</var> UTC Resolved - There was a temporary disruption due to scheduled maintenance, which briefly impacted Search API. The issue has since been fully resolved, and search functionality is now available.

Elevated error rates

Oct <var data-var='date'>21</var>, <var data-var='time'>12:21</var> UTC Resolved - We have identified the cause of this intermittent issue and are monitoring the situation while implementing a fix for the conditions under which this issue manifests. Success rates have returned to normal levels. Oct <var data-var='date'>21</var>, <var data-var='time'>11:16</var> UTC Investigating - We are currently investigating an increase in request error rates.

Jun <var data-var='date'>13</var>, <var data-var='time'>14:36</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> UTC Monitoring - After deploying the fixes, the Recommendation and Search APIs are working again. We are continuing to monitor the situation. Jun <var data-var='date'> 7</var>, <var data-var='time'>07:55</var> UTC Update - Search requests return no results after a configuration change. We have identified the issue and are deploying fixes. May <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC Identified - Recommendation requests return empty result sets. We have identified the issue and are working on resolving it.

DEV-2783 Recommend API returns empty result sets

Apr <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> UTC Resolved - Similarity search was disrupted with search requests timing out or taking 10s or more.

NYRIS-6191 - similarity search times out

Oct <var data-var='date'>26</var>, <var data-var='time'>17:02</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>16:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>25</var>, <var data-var='time'>15:32</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>25</var>, <var data-var='time'>11:22</var> UTC Investigating - From 6:30 UTC, we are experiencing decreased availability issues with visual search and recommendation system, causing requests to have high duration or time out in irregular intervals. We are investigating the issue.

NYRIS-6007 Occasional timeouts when using visual search or recommendations

Sep <var data-var='date'>14</var>, <var data-var='time'>09:51</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>14:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> UTC Investigating - Many requests to object detection API are failing

NYRIS-5902

Sep <var data-var='date'> 6</var>, <var data-var='time'>11:15</var> UTC Resolved - We are no longer seeing issues with our object detection system. Sep <var data-var='date'> 6</var>, <var data-var='time'>09:23</var> UTC Monitoring - We have identified the cause of the issue and rolled back our object recognition system. We are continuing to monitor the situation. Sep <var data-var='date'> 6</var>, <var data-var='time'>07:27</var> UTC Investigating - We're observing an issue with our object detection service that may cause requests to fail.

nyris-5891

Jun <var data-var='date'>22</var>, <var data-var='time'>14:47</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>14:31</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>14:00</var> UTC Identified - Impact: Non-OCR search results might be incomplete, search requests are slow.

Degraded visual search performance

Jun <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> UTC Resolved - Due to issues our CSP experienced in Europe, we observed a drop in request success rate as well as an increase in request latency. The incident has since been resolved. We are continuing to monitor the situation on our end.

Impacted success rate and increased latency

Mar <var data-var='date'>10</var>, <var data-var='time'>16:19</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>23:51</var> UTC Monitoring - The fix has been applied and search is back. We are continuing to monitor the situation. Mar <var data-var='date'> 9</var>, <var data-var='time'>22:46</var> UTC Update - We are continuing to implement a fix for the issue. Mar <var data-var='date'> 9</var>, <var data-var='time'>22:05</var> UTC Identified - We have identified the cause of the issue and are currently implementing a fix. Mar <var data-var='date'> 9</var>, <var data-var='time'>22:02</var> UTC Investigating - We are investigating an issue that may result in increased request latency and failing requests.

Increased request latency

Dec <var data-var='date'>23</var>, <var data-var='time'>14:33</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>16:44</var> UTC Monitoring - Our services are back up and we're continuing to monitor the situation. Dec <var data-var='date'>22</var>, <var data-var='time'>16:39</var> UTC Identified - We have identified the cause of the service outage and have implemented a fix Dec <var data-var='date'>22</var>, <var data-var='time'>13:39</var> UTC Investigating - We are currently investigating an outage of multiple APIs.

[INFRA-1627] Search API outage

Sep <var data-var='date'> 1</var>, <var data-var='time'>21:13</var> UTC Resolved - This incident has been resolved. Due to a network configuration issue, the services were not reachable. This has affected all of the services, resulting in timeouts on requests. Sep <var data-var='date'> 1</var>, <var data-var='time'>15:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>14:07</var> UTC Investigating - We are currently investigating this issue.

Services not reachable

Jul <var data-var='date'>31</var>, <var data-var='time'>06:00</var> UTC Resolved - Due to a network problem, the object detection service was not available. Queries to the service would take >=10s and return a timeout error. This impacts all object detection queries between 31.07. 06:00 and 01.08. 06:00 A fix for the problem has been implemented.

Object recognition outage

Jul <var data-var='date'>19</var>, <var data-var='time'>12:29</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>13:35</var> UTC Monitoring - We have implemented a workaround and are working on a solution. Apr <var data-var='date'>29</var>, <var data-var='time'>10:59</var> UTC Identified - We have received reports of timeouts on operations performed through the Data API. The occurrences start as early as 2022-04-28 07:00 UTC. We have identified the problem and working on a solution.

Timeouts on editing items through the Data API

Jul <var data-var='date'>19</var>, <var data-var='time'>12:28</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>10:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>10:17</var> UTC Investigating - We are currently investigating this issue.

Object detection fails with error code 500

Jun <var data-var='date'>23</var>, <var data-var='time'>09:56</var> UTC Resolved - Checks have been implemented to ensure similar problems are detected immediately. May <var data-var='date'>18</var>, <var data-var='time'>16:24</var> UTC Monitoring - The problem was related to a configuration change from 2022-05-14 and has been fixed. May <var data-var='date'>18</var>, <var data-var='time'>16:03</var> UTC Identified - The issue has been identified and a fix is being implemented.

Recommendations API returns 404

Jun <var data-var='date'>13</var>, <var data-var='time'>02:30</var> UTC Resolved - Outage detected: 13.06.2022, 04:34 CEST Outage resolved: 13.06.2022 10:56 CEST Description: Due to a service mesh configuration issue our search APIs were unavailable. We have fixed the issue and are currently monitoring the situation.

INFRA-1315

May <var data-var='date'>30</var>, <var data-var='time'>13:11</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>15:31</var> UTC Update - We have tuned the processing configuration and processing has cached up. We continue to monitor the situation for new delays. May <var data-var='date'> 4</var>, <var data-var='time'>11:57</var> UTC Monitoring - Image processing is lagging behind changes performed through feed imports and Data API. This can impact search of newly added items or items with changed images or image URLs.

Is nyris GmbH down?

nyris GmbH status is UP

Lastest published events

INFRA-3321

Partial outage on the hybrid search context model

API maintenance

nyris GmbH Services, Components and Regions

Recent nyris GmbH events

INFRA-3321

Partial outage on the hybrid search context model

API maintenance

INFRA-3087

INFRA-3077

INFRA-3055