Oct <var data-var='date'>20</var>, <var data-var='time'>20:55</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>04:00</var> EDT Monitoring - 3:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Admin Hub and the NLX Platform console. 4:24 AM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS. 6:00 AM EST - We are starting to see services recover. 8:40 AM EST - We continue to experience intermittent API error rates. 3:00 PM EST - This incident has been resolved.

Degraded NLX services performance

Jun <var data-var='date'>13</var>, <var data-var='time'>15:00</var> EDT Resolved - 3:00 PM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Conversations by NLX console. 3:09 PM EST - We are investigating reports of increased error rates for users accessing NLX frontend services. 3:17 PM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS. 3:45 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see services recover. 6:00 PM EST - The issue has been resolved and all frontend services have been restored to normal operation.

Dec <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> EST Resolved - 10:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Voice Insights. 10:45 AM EST - We are investigating reports of increased error rates for users accessing NLX services. 11:00 AM EST - We have identified the issue. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region on AWS. 12:00 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see some recovery. 5:30 PM EST - The issue has been resolved and all services have been restored to normal operation.

Jun <var data-var='date'>22</var>, <var data-var='time'>05:15</var> EDT Resolved - 5:13 AM EST - Customers reported increased error rates when accessing resources in NLX Studio. 7:43 AM EST - We are investigating reports of increased error rates for users accessing resources in NLX Studio. 8:30 AM EST - We have identified the issue and are working towards a resolution. 9:45 AM EST - We are continuing to work towards a resolution. 11:30 AM EST - The issue has been resolved and we are currently monitoring the traffic. 12:00 PM EST - Between 5:13 AM and 11:30 AM EST NLX Studio users experienced increased error rates when trying to access resources. The issue has been resolved and the service is operating normally.

Degraded NLX Studio resource performance

Apr <var data-var='date'>20</var>, <var data-var='time'>16:37</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'>20</var>, <var data-var='time'>15:56</var> EDT Update - Customers have reported that authentication is now operational. We'll continue to monitor the situation to make sure every customer is able to log in.Apr <var data-var='date'>20</var>, <var data-var='time'>12:47</var> EDT Monitoring - We've identified an outage from the authentication provider Auth0. The NLX bots and conversational applications haven't been impacted and continue to be fully operational. We continue to monitor the issue.

Is NLX down?

NLX status is UP

Lastest published events

Degraded NLX services performance

Degraded NLX services performance

Degraded NLX services performance

NLX Services, Components and Regions

Recent NLX events

Degraded NLX services performance

Degraded NLX services performance

Degraded NLX services performance

Degraded NLX Studio resource performance

Login Failure

Get your FREE account now,
5 monitors included!

Is NLX down?

NLX status is UP

Lastest published events

Degraded NLX services performance

Degraded NLX services performance

Degraded NLX services performance

NLX Services, Components and Regions

Recent NLX events

Degraded NLX services performance

Degraded NLX services performance

Degraded NLX services performance

Degraded NLX Studio resource performance

Login Failure

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!