THIS IS A SCHEDULED EVENT Apr <var data-var='date'>9</var>, <var data-var='time'>20:00</var> CDT &nbsp;-&nbsp; Apr <var data-var='date'>10</var>, <var data-var='time'>01:00</var> CDTApr <var data-var='date'> 7</var>, <var data-var='time'>13:08</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 11.0.70-f - FedRAMP

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>20:00</var> CDT &nbsp;-&nbsp; Apr <var data-var='date'>9</var>, <var data-var='time'>00:00</var> CDTApr <var data-var='date'> 6</var>, <var data-var='time'>10:47</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release v13.0.10 - US2

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>14:00</var> - <var data-var='time'>18:00</var> CDTApr <var data-var='date'> 6</var>, <var data-var='time'>10:43</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release v12.1.10 - EU

Apr <var data-var='date'> 8</var>, <var data-var='time'>05:38</var> CDT Resolved - This incident has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>04:53</var> CDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 8</var>, <var data-var='time'>04:52</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 8</var>, <var data-var='time'>04:52</var> CDT Identified - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 8</var>, <var data-var='time'>04:21</var> CDT Investigating - EU - Agents reporting Offline

EU - Agents reporting Offline

Apr <var data-var='date'> 7</var>, <var data-var='time'>20:38</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>20:27</var> CDT Verifying - Verification is currently underway for the maintenance items.Apr <var data-var='date'> 7</var>, <var data-var='time'>20:05</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>12:37</var> CDT Scheduled - We will be undergoing scheduled maintenance for Ninja Remote during this time.

Infrastructure Maintenance - CA

Apr <var data-var='date'> 6</var>, <var data-var='time'>23:41</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 6</var>, <var data-var='time'>23:18</var> CDT Update - We are continuing to verify the maintenance items.Apr <var data-var='date'> 6</var>, <var data-var='time'>22:05</var> CDT Verifying - Verification is currently underway for the maintenance items.Apr <var data-var='date'> 6</var>, <var data-var='time'>21:17</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>20:03</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>11:36</var> CDT Scheduled - We will be undergoing scheduled maintenance.

12.1.10 Release - NA

Apr <var data-var='date'> 1</var>, <var data-var='time'>17:16</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 1</var>, <var data-var='time'>14:54</var> CDT Verifying - Verification is currently underway for the maintenance items.Apr <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> CDT Update - NinjaOne is finalizing the OC release soon, with only a handful of services remaining to deploy. No customer impact is expected as these services are upgraded, however agents will automatically upgrade post-release and customers may experience a brief disconnect while they restart post-upgrade. No data loss or other service disruptions are anticipated at this time.Apr <var data-var='date'> 1</var>, <var data-var='time'>14:18</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Apr <var data-var='date'> 1</var>, <var data-var='time'>09:09</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>09:49</var> CDT Scheduled - We will be undergoing scheduled maintenance.

Release 13.0.0 - OC

Apr <var data-var='date'> 1</var>, <var data-var='time'>11:35</var> CDT Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>09:19</var> CDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 1</var>, <var data-var='time'>06:52</var> CDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 1</var>, <var data-var='time'>05:07</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 1</var>, <var data-var='time'>04:41</var> CDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 1</var>, <var data-var='time'>04:22</var> CDT Update - We are continuing to investigate this issue.Apr <var data-var='date'> 1</var>, <var data-var='time'>03:45</var> CDT Investigating - NinjaOne is aware of service issues affecting web portal login. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.com.

CA - Web Portal Login Issues

Apr <var data-var='date'> 1</var>, <var data-var='time'>02:48</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 1</var>, <var data-var='time'>01:38</var> CDT Update - We are continuing to verify the maintenance items.Apr <var data-var='date'> 1</var>, <var data-var='time'>00:54</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>31</var>, <var data-var='time'>23:49</var> CDT Update - Verification is currently underway for the maintenance items.Mar <var data-var='date'>31</var>, <var data-var='time'>23:48</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>31</var>, <var data-var='time'>23:44</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>22:41</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>21:10</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>20:16</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>30</var>, <var data-var='time'>15:44</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 13.0.0 - CA

Mar <var data-var='date'>27</var>, <var data-var='time'>17:36</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>27</var>, <var data-var='time'>16:10</var> CDT Update - We are continuing to verify a few features, expect to be completed in the next hour.Mar <var data-var='date'>27</var>, <var data-var='time'>13:33</var> CDT Verifying - We have resolved a majority of the immediate service stability issues related to the release. We are actively performing validation checks on the entire environment. Customers should see their agents restart as they are upgraded to reflect the current patches.Mar <var data-var='date'>27</var>, <var data-var='time'>12:08</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>11:09</var> CDT Update - Scheduled maintenance is still in progress. Realtime Tooling issues are actively being investigating. Ninja Remote issues have been resolved though agent restarts may be required.Mar <var data-var='date'>27</var>, <var data-var='time'>10:10</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>10:09</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>09:02</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>08:23</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>06:18</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>04:44</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>00:11</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>26</var>, <var data-var='time'>20:26</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>17:39</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release v11.0.40-f - FedRAMP Moderate

Mar <var data-var='date'>26</var>, <var data-var='time'>03:54</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>03:50</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>26</var>, <var data-var='time'>02:27</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>13:26</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Infrastructure Maintenance - US

Mar <var data-var='date'>24</var>, <var data-var='time'>19:52</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>17:37</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>24</var>, <var data-var='time'>16:30</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>24</var>, <var data-var='time'>16:21</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>24</var>, <var data-var='time'>16:02</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>15:18</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>14:03</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>23</var>, <var data-var='time'>10:52</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release v12.1.0 - EU

Mar <var data-var='date'>24</var>, <var data-var='time'>14:17</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>13:19</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>24</var>, <var data-var='time'>11:40</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>24</var>, <var data-var='time'>11:19</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>10:31</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>09:04</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>23</var>, <var data-var='time'>10:51</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release v12.1.0 - OC

Mar <var data-var='date'>18</var>, <var data-var='time'>22:39</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>22:08</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>18</var>, <var data-var='time'>20:01</var> CDT In progress - We're currently upgrading infrastructure in your region. You might notice slower load times or intermittent availability. We expect to finish these enhancements to your experience promptly.Mar <var data-var='date'>18</var>, <var data-var='time'>10:18</var> CDT Scheduled - We will be performing scheduled infrastructure maintenance to enhance your service experience.

Infrastructure Maintenance - CA/US/US2

Mar <var data-var='date'>16</var>, <var data-var='time'>11:03</var> CDT Resolved - This incident has been resolved.Mar <var data-var='date'>13</var>, <var data-var='time'>05:16</var> CDT Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>13</var>, <var data-var='time'>05:03</var> CDT Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>13</var>, <var data-var='time'>03:46</var> CDT Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>12</var>, <var data-var='time'>17:31</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>12</var>, <var data-var='time'>17:26</var> CDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>12</var>, <var data-var='time'>16:28</var> CDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>12</var>, <var data-var='time'>15:25</var> CDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>12</var>, <var data-var='time'>12:26</var> CDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>12</var>, <var data-var='time'>10:44</var> CDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>12</var>, <var data-var='time'>08:43</var> CDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>12</var>, <var data-var='time'>07:08</var> CDT Investigating - NinjaOne has identified a service issue that may affect customer performance in the following areas of the portal: - NinjaOne Remote We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.com.

NinjaOne Remote Degradation

Mar <var data-var='date'>12</var>, <var data-var='time'>05:39</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>12</var>, <var data-var='time'>04:25</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>12</var>, <var data-var='time'>02:48</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>01:11</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>22:56</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>21:26</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>20:04</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>09:15</var> CDT Scheduled - We will be undergoing scheduled maintenance.

Release v12.1.0 - US

Mar <var data-var='date'>11</var>, <var data-var='time'>10:53</var> CDT Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>10:25</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>11</var>, <var data-var='time'>10:16</var> CDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>11</var>, <var data-var='time'>10:10</var> CDT Update - We are continuing to investigate the issue. We are updating the scope to note we are seeing similar behavior in the US2 region as well.Mar <var data-var='date'>11</var>, <var data-var='time'>09:50</var> CDT Investigating - NinjaOne has identified a service issue that may affect customer performance in the following areas of the portal: - Apps - MDM Apple - Permission - MDM connections - Device Dashboard - Overview tab (loading APN info for Apple devices) We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.

Portal service degradation for Apple MDM devices

Mar <var data-var='date'>11</var>, <var data-var='time'>03:42</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>01:52</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>11</var>, <var data-var='time'>00:46</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>10</var>, <var data-var='time'>23:16</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>10</var>, <var data-var='time'>22:51</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>21:34</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>20:18</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>09:13</var> CDT Scheduled - We will be undergoing scheduled maintenance.

Release v12.1.0 - US2

Mar <var data-var='date'>11</var>, <var data-var='time'>03:32</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>03:22</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>11</var>, <var data-var='time'>03:21</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>11</var>, <var data-var='time'>03:20</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'>11</var>, <var data-var='time'>03:20</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>11</var>, <var data-var='time'>01:32</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Mar <var data-var='date'>11</var>, <var data-var='time'>02:38</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>01:51</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>11</var>, <var data-var='time'>00:46</var> CDT Update - We are continuing to verify the maintenance items.Mar <var data-var='date'>10</var>, <var data-var='time'>23:16</var> CDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>10</var>, <var data-var='time'>22:52</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>21:34</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>20:19</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>09:12</var> CDT Scheduled - We will be undergoing scheduled maintenance.

Release v12.1.0 - CA

Mar <var data-var='date'> 9</var>, <var data-var='time'>10:25</var> CDT Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>16:56</var> CST Update - NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.comMar <var data-var='date'> 4</var>, <var data-var='time'>16:56</var> CST Update - We've completed maintenance and will continue to monitor. Thank you for your patience.Mar <var data-var='date'> 4</var>, <var data-var='time'>14:05</var> CST Update - We will be performing maintenance in this region to bring online additional capacity for our Agent services. As part of this work, we need to restart all Agent endpoints at the conclusion of the maintenance. Ninja Agents will disconnect and reconnect automatically during this restart, and any data local agent collected during the disruption will be stored locally and resent when the agent reconnects to our servers. We will continue to provide updates accordingly. Thank YouMar <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> CST Update - NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.comMar <var data-var='date'> 2</var>, <var data-var='time'>20:42</var> CST Monitoring - We've completed maintenance and will continue to monitor. Thank you for your patience.Mar <var data-var='date'> 2</var>, <var data-var='time'>18:02</var> CST Update - We are currently verifying the results of this maintenance. We continue to monitor the situation in the region accordingly. thank you.Mar <var data-var='date'> 2</var>, <var data-var='time'>16:07</var> CST Update - We are continuing the final phases and validating the changes made with this maintenance. We will continue to provide updates accordingly. Thank you.Mar <var data-var='date'> 2</var>, <var data-var='time'>15:18</var> CST Update - The Maintenance is still in progress. We will send continued updates on progress and upon completion. Thank you.Mar <var data-var='date'> 2</var>, <var data-var='time'>13:55</var> CST Update - In response to the evolving situation, we are performing maintenance on our database backend systems that support our Agent Reporting Services. As we perform that maintenance, Agents will be disconnected for approximately 10 mins and will automatically reconnect at the end of the maintenance. As a reminder, your data is locally saved during this time and all data will be sent once your connection is reestablished. These changes are one part of overall improvements we are making to address the current stability issues in the region. Thank you for your continued patience. We will update you again soon.Mar <var data-var='date'> 2</var>, <var data-var='time'>05:56</var> CST Update - We have temporarily disabled Full Text Search in our Ticketing service. We don't believe this to be root cause, but is contributing to increased load on the database. We plan to re-enable after we continuing working to mitigate the broader stability issues.Mar <var data-var='date'> 2</var>, <var data-var='time'>04:35</var> CST Update - We are seeing Ninja Remote metrics indicate the service is returning to a healthy state, however we are continuing to experience page load timeouts and intermittent delays in the UI. We are working on stabilizing these components currently.Mar <var data-var='date'> 2</var>, <var data-var='time'>03:10</var> CST Update - We are continuing to investigate this issue.Mar <var data-var='date'> 2</var>, <var data-var='time'>02:08</var> CST Investigating - NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com. Thank you for your patience.

EU - Performance Degraded

Mar <var data-var='date'> 5</var>, <var data-var='time'>03:06</var> CST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 5</var>, <var data-var='time'>02:57</var> CST Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'> 5</var>, <var data-var='time'>01:06</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 3</var>, <var data-var='time'>12:05</var> CST Scheduled - We will be undergoing scheduled maintenance during this time.

Feb <var data-var='date'>27</var>, <var data-var='time'>16:46</var> CST Resolved - We will publish a post-mortem in the coming days detailing the issues and our remediation steps.Feb <var data-var='date'>27</var>, <var data-var='time'>08:24</var> CST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>27</var>, <var data-var='time'>03:34</var> CST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>26</var>, <var data-var='time'>18:06</var> CST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>26</var>, <var data-var='time'>11:09</var> CST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>26</var>, <var data-var='time'>09:23</var> CST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>26</var>, <var data-var='time'>07:49</var> CST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>26</var>, <var data-var='time'>06:29</var> CST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>26</var>, <var data-var='time'>05:02</var> CST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>26</var>, <var data-var='time'>03:09</var> CST Update - We are continuing to closely monitor the environment this morning as customers come online. As of right now current metrics indicate services are operating within expected performance ranges. We will continue to monitor this throughout the day and provide updates periodically should any potential impact be expected.Feb <var data-var='date'>25</var>, <var data-var='time'>18:48</var> CST Monitoring - Update – EU Instance Performance Degradation We are continuing to investigate performance degradation affecting portions of our EU region. Currently Impacted Services: RMM/Endpoint Management, Ticketing/PSA, Reporting, Patching, Mobile App, Custom Fields, Documentation, NMS, Web Portal, and Reporting may experience intermittent performance degradation. Services Operating Normally: NinjaRemote, MDM, Backup, CrowdStrike and SentinelOne integrations, File Transfer Service (FTS), and Realtime Tools remain fully operational. Overall performance has shown steady improvements following adjustments made earlier this week. Our engineering team will continue active monitoring and investigation to determine the root cause and will provide an update once that is availableFeb <var data-var='date'>25</var>, <var data-var='time'>11:16</var> CST Update - We are continuing to investigate this issue.Feb <var data-var='date'>25</var>, <var data-var='time'>10:01</var> CST Update - We are continuing to investigate this issue.Feb <var data-var='date'>25</var>, <var data-var='time'>09:02</var> CST Update - We are continuing to investigate this issue.Feb <var data-var='date'>25</var>, <var data-var='time'>06:53</var> CST Update - We are continuing to investigate this issue.Feb <var data-var='date'>25</var>, <var data-var='time'>06:19</var> CST Update - We have addressed the performance issues affecting Ninja Remote, and are seeing healthy throughput and internal testing has confirmed consistent connections over the last few minutes.Feb <var data-var='date'>25</var>, <var data-var='time'>04:50</var> CST Update - We are continuing to triage and debug the issue. There is continued impact to the NinjaOne console and Ninja Remote at this time.Feb <var data-var='date'>25</var>, <var data-var='time'>03:13</var> CST Investigating - We are encountering DB load once again on several backend databases. We are actively triaging to bring stability to the environment. Some customers are experiencing delays in page load times or timeouts when using Ninja Remote.Feb <var data-var='date'>24</var>, <var data-var='time'>10:56</var> CST Update - We are continuing to monitor the environment and out of an abundance of caution are leaving the Status Page incident open. At this time monitoring indicates no known performance bottlenecks or other unhealthy signal. There is planned maintenance this evening, and additional fixes and tuning will be performed during this period to reduce customer impact.Feb <var data-var='date'>24</var>, <var data-var='time'>07:45</var> CST Monitoring - We are seeing stable performance metrics at the moment. We are continuing to monitor the environment before considering this resolved.Feb <var data-var='date'>24</var>, <var data-var='time'>06:39</var> CST Update - We are seeing a positive improvement in overall performance, however we are continuing to debug a handful of load issues as we work to stabilize the environment.Feb <var data-var='date'>24</var>, <var data-var='time'>05:28</var> CST Update - We are currently experiencing extremely high load on several backend databases. We are actively working to relieve the pressure and restore services.Feb <var data-var='date'>24</var>, <var data-var='time'>05:22</var> CST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>24</var>, <var data-var='time'>04:38</var> CST Update - We are continuing to investigate this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>03:48</var> CST Update - We are continuing to investigate this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>02:15</var> CST Investigating - NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com. Thank you for your patience.

EU - Ninja Remote and UI/Page Load timeouts due to performance degradation

Feb <var data-var='date'>26</var>, <var data-var='time'>06:37</var> CST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>06:32</var> CST Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'>26</var>, <var data-var='time'>05:18</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>26</var>, <var data-var='time'>03:10</var> CST Scheduled - Infrastructure Maintenance - US

Feb <var data-var='date'>26</var>, <var data-var='time'>05:18</var> CST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>05:05</var> CST Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'>26</var>, <var data-var='time'>03:32</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>26</var>, <var data-var='time'>03:09</var> CST Scheduled - Infrastructure Maintenance - US2

Is NinjaOne down?

NinjaOne status is UP

Lastest published events

EU - Agents reporting Offline

Infrastructure Maintenance - CA

12.1.10 Release - NA

NinjaOne Services, Components and Regions

Recent NinjaOne events

Release 11.0.70-f - FedRAMP

Release v13.0.10 - US2

Release v12.1.10 - EU

EU - Agents reporting Offline

Infrastructure Maintenance - CA

12.1.10 Release - NA

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Is NinjaOne down?

NinjaOne status is UP

Lastest published events

EU - Agents reporting Offline

Infrastructure Maintenance - CA

12.1.10 Release - NA

NinjaOne Services, Components and Regions

Recent NinjaOne events

Release 11.0.70-f - FedRAMP

Release v13.0.10 - US2

Release v12.1.10 - EU

EU - Agents reporting Offline

Infrastructure Maintenance - CA

12.1.10 Release - NA

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!