THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>20:00</var> CDT &nbsp;-&nbsp; Oct <var data-var='date'>8</var>, <var data-var='time'>01:00</var> CDT Oct <var data-var='date'> 2</var>, <var data-var='time'>14:53</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 15.1.10 - NA

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>20:00</var> CDT &nbsp;-&nbsp; Oct <var data-var='date'>8</var>, <var data-var='time'>02:00</var> CDT Oct <var data-var='date'> 2</var>, <var data-var='time'>11:38</var> CDT Scheduled - We will be preforming database maintenance and upgrades during this time. There may be very brief disruptions of service as failovers occur but significant impact is not expected.

Infrastructure Maintenance - CA

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>09:00</var> - <var data-var='time'>13:00</var> CDT Oct <var data-var='date'> 5</var>, <var data-var='time'>07:37</var> CDT Scheduled - We will be performing infrastructure maintenance in the OC region to expand private network capacity and maintain service reliability. Customers may experience brief interruptions or degraded performance during the maintenance window. Our engineering team will monitor the environment and provide updates throughout the work.

Infrastructure Maintenance - OC

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>09:00</var> - <var data-var='time'>15:00</var> CDT Oct <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> CDT Scheduled - We will be preforming database maintenance and upgrades during this time. There may be very brief disruptions of service as failovers occur but significant impact is not expected.

Infrastructure Maintenance - JP

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>20:00</var> CDT &nbsp;-&nbsp; Oct <var data-var='date'>7</var>, <var data-var='time'>01:00</var> CDT Oct <var data-var='date'> 2</var>, <var data-var='time'>14:52</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 15.1.10 - CA

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>14:00</var> - <var data-var='time'>17:00</var> CDT Oct <var data-var='date'> 1</var>, <var data-var='time'>08:37</var> CDT Scheduled - We will be working to migrate our web backend systems to a new infrastructure. Possible brief impacted areas would be around access to the dashboard, API, reporting, ticketing and agent installer downloads.

Infrastructure Maintenance - EU

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>09:00</var> - <var data-var='time'>14:00</var> CDT Oct <var data-var='date'> 2</var>, <var data-var='time'>14:51</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 15.1.10 - JP

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>09:00</var> - <var data-var='time'>15:00</var> CDT Oct <var data-var='date'> 2</var>, <var data-var='time'>11:34</var> CDT Scheduled - We will be preforming database maintenance and upgrades during this time. There may be very brief disruptions of service as failovers occur but significant impact is not expected.

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>01:00</var> - <var data-var='time'>04:00</var> CDT Oct <var data-var='date'> 1</var>, <var data-var='time'>08:34</var> CDT Scheduled - We will be working to migrate our web backend systems to a new infrastructure. Possible brief impacted areas would be around access to the dashboard, API, reporting, ticketing and agent installer downloads.

Infrastructure Maintenance - US2

Oct <var data-var='date'> 1</var>, <var data-var='time'>11:01</var> CDT Resolved - We have confirmed the issue has been resolved. Thank you for your patience during the process. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:28</var> CDT Monitoring - A fix has been implemented and we are monitoring results.

Issue with scheduled tasks and scheduled reports in North America

Oct <var data-var='date'> 1</var>, <var data-var='time'>08:53</var> CDT Resolved - Our team have identified the issue with our third party provider, we have a remediation, and we are contacting customers who have been affected. Oct <var data-var='date'> 1</var>, <var data-var='time'>05:52</var> CDT Identified - Our team has identified an issue sending SMS messages to Austrian phone numbers. We are working with our third-party SMS service provider to resolve the issue. We appreciate your patience and will provide further updates as the situation progresses.

SMS Service issues in Austria

Oct <var data-var='date'> 1</var>, <var data-var='time'>06:39</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>04:46</var> CDT Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'> 1</var>, <var data-var='time'>04:28</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>03:27</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>01:18</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>22:40</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>21:01</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>10:52</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 15.1.0 - US

Sep <var data-var='date'>24</var>, <var data-var='time'>01:13</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>01:11</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>24</var>, <var data-var='time'>00:16</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>23:40</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>22:22</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>21:16</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>20:07</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>17:56</var> CDT Scheduled - We will be undergoing scheduled maintenance.

Release v15.1.0 - US2

Sep <var data-var='date'>23</var>, <var data-var='time'>15:01</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>14:47</var> CDT Update - We are continuing to verify the maintenance items. Sep <var data-var='date'>23</var>, <var data-var='time'>13:17</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>23</var>, <var data-var='time'>12:53</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>12:25</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>11:31</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>09:55</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>17:57</var> CDT Scheduled - We will be undergoing scheduled maintenance.

Release v15.1.0 - OC

Sep <var data-var='date'>22</var>, <var data-var='time'>15:13</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>14:28</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>22</var>, <var data-var='time'>13:45</var> CDT Update - Our team has identified an issue affecting the availability of PDF generation capabilities for some users. We are actively working to implement a fix and restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as the situation progresses. Sep <var data-var='date'>22</var>, <var data-var='time'>12:50</var> CDT Investigating - NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com. Thank you for your patience.

Service Issue - Performance Degraded

Sep <var data-var='date'>22</var>, <var data-var='time'>11:05</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>10:47</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>22</var>, <var data-var='time'>10:19</var> CDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>22</var>, <var data-var='time'>10:01</var> CDT Investigating - We're investigating an issue in the EU environment where devices found during a Network Discovery scan aren't appearing under Devices > Discovered, despite the scan completing successfully.

Network Discovery – Discovered devices not appearing (EU)

Sep <var data-var='date'>18</var>, <var data-var='time'>01:18</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>00:49</var> CDT Update - We are continuing to verify the release. Sep <var data-var='date'>17</var>, <var data-var='time'>23:56</var> CDT Update - We are continuing to verify the maintenance items. Sep <var data-var='date'>17</var>, <var data-var='time'>22:52</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>17</var>, <var data-var='time'>22:23</var> CDT Update - The release is still in progress. All core services have been successfully deployed, and we are currently finalizing the deployment of the remaining Mobile services. We’ll provide another update once the release is complete. Sep <var data-var='date'>17</var>, <var data-var='time'>21:14</var> CDT Update - Services continue to deploy, you may observe brief downtime in the UI or agent connectivity over the next hour. Sep <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>10:27</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 14.1.55-f - FedRAMP Moderate

Sep <var data-var='date'>17</var>, <var data-var='time'>07:24</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>07:01</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>06:48</var> CDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>17</var>, <var data-var='time'>05:55</var> CDT Investigating - We’re investigating an issue affecting the creation and renewal of Apple APNs certificates in the EU region. Existing certificate functionality may remain available, but customers with expired or expiring certificates may be impacted. Our engineering team is investigating

EU – Apple APNs Certificate Creation and Renewal Issues

Sep <var data-var='date'>17</var>, <var data-var='time'>04:20</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>03:49</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>11:39</var> CDT Scheduled - We will be working to migrate several of our web services to a new infrastructure architecture. Possible brief impacted areas would be around access to the web portal, documentation, and installer downloads.

Sep <var data-var='date'>16</var>, <var data-var='time'>18:58</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>17:43</var> CDT Update - We are continuing to verify the maintenance items. Sep <var data-var='date'>16</var>, <var data-var='time'>15:52</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>16</var>, <var data-var='time'>14:57</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>10:25</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 15.1.0 - EU

Sep <var data-var='date'>16</var>, <var data-var='time'>03:47</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>03:14</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>16</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>11:34</var> CDT Scheduled - We will be working to perform scheduled database maintenance on our metrics backend system. Possible brief impacted areas would be around loading device metric charts on dashboards.

Sep <var data-var='date'>15</var>, <var data-var='time'>23:25</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>22:24</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>15</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>09:51</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Release 15.1.0 - CA

Sep <var data-var='date'>15</var>, <var data-var='time'>12:18</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>12:08</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>15</var>, <var data-var='time'>09:02</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>15:42</var> CDT Scheduled - We will perform scheduled infrastructure maintenance in the Japan region to right-size application capacity. Customers may experience brief intermittent service interruptions during the maintenance window. Services will be monitored throughout the work.

Sep <var data-var='date'>15</var>, <var data-var='time'>07:54</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>07:04</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>15</var>, <var data-var='time'>06:23</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>04:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>04:20</var> CDT Scheduled - We will be performing emergency infrastructure maintenance in the US2 region to address a capacity constraint and maintain service reliability. Customers may experience brief interruptions or degraded performance during the maintenance window. Our engineering team will monitor the environment throughout the work and provide updates as it progresses.

Infrastructure Maintenance US2

Sep <var data-var='date'>10</var>, <var data-var='time'>17:18</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>16:55</var> CDT Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>10</var>, <var data-var='time'>15:55</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>15:04</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>14:06</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>13:34</var> CDT Scheduled - We will be preforming standard maintenance on our agent metric systems. No impact is expected.

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