Sep <var data-var='date'>17</var>, <var data-var='time'>20:37</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>15:36</var> UTC Monitoring - We've identified an individual host that was experiencing networking issues and removed it from our infrastructure. Sep <var data-var='date'>17</var>, <var data-var='time'>15:10</var> UTC Investigating - Users logging into dashboard.ngrok.com via SSO are encountering errors related to session validation.

SSO session validation errors on dashboard.ngrok.com

Sep <var data-var='date'> 8</var>, <var data-var='time'>21:48</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>20:05</var> UTC Investigating - Some users may encounter errors logging in to dashboard.ngrok.com via SSO. We are currently investigating.

Error when signing in via SSO

Sep <var data-var='date'> 8</var>, <var data-var='time'>20:26</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:37</var> UTC Monitoring - A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:30</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:29</var> UTC Update - Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue. Sep <var data-var='date'> 8</var>, <var data-var='time'>19:01</var> UTC Investigating - We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com

Endpoints using traffic policies are erroneously hitting limits

Sep <var data-var='date'> 4</var>, <var data-var='time'>00:11</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>00:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>23:34</var> UTC Investigating - New accounts or newly created authtokens are not able to connect. Users get Team is looking into the issue.

New accounts or newly created authtokens are not able to connect

Aug <var data-var='date'>28</var>, <var data-var='time'>16:00</var> UTC Resolved - Between August 28 and September 1, people invited to an ngrok account couldn't accept the invitation. The invitation link returned an error instead of signing the user in. An authentication change shipped on August 28 broke the URL that redeems an invitation. We moved redemption to login.ngrok.com, and invitations worked again from September 1 at 00:21 UTC. Users routed through Tokyo kept seeing the error until 14:15 UTC, when we cleared a stale routing config in that region. If an invitation still fails, ask the account owner to send a new one, or email support@ngrok.com.

User invites disruption

Jun <var data-var='date'>19</var>, <var data-var='time'>05:04</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>00:10</var> UTC Monitoring - System is stable and generating certificates - monitoring for changes upstream. Jun <var data-var='date'>18</var>, <var data-var='time'>20:16</var> UTC Identified - Our certificate provider is experiencing an outage and you may experience a delay in seeing your certificate issued for domain in the system.

Delays issuing certificates

May <var data-var='date'>15</var>, <var data-var='time'>01:13</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>00:49</var> UTC Identified - The issue has been identified and a fix is being implemented.

SSO Login to the ngrok Dashboard is currently redirecting back to the login page

May <var data-var='date'> 8</var>, <var data-var='time'>22:21</var> UTC Resolved - This has been resolved May <var data-var='date'> 8</var>, <var data-var='time'>21:28</var> UTC Monitoring - Our provider has fixed their system. May <var data-var='date'> 8</var>, <var data-var='time'>20:12</var> UTC Investigating - Our certificate provider has run into an issue and is currently pausing generation and renewal of certificates.

Delay in generating and renewing certificates for custom domains

Apr <var data-var='date'>28</var>, <var data-var='time'>16:28</var> UTC Resolved - Agent version 3.39.1 is now available in the Microsoft Store. Apr <var data-var='date'>28</var>, <var data-var='time'>15:24</var> UTC Monitoring - Agent version 3.39.1 has been released to all channels. Once approved by Microsoft, the new build will be available via the Microsoft Store. Apr <var data-var='date'>28</var>, <var data-var='time'>14:44</var> UTC Update - We expect a new version of the agent that resolves this issue to be available within the next hour. Apr <var data-var='date'>28</var>, <var data-var='time'>14:30</var> UTC Identified - The issue has been identified and the engineering team is working on the fix. Apr <var data-var='date'>28</var>, <var data-var='time'>14:29</var> UTC Investigating - Users who have installed the ngrok agent via the Microsoft Store on Windows are seeing fatal panics on endpoint startup on the most recent agent version. Non Windows users and Windows users installing via other channels should not be impacted.

Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.

Apr <var data-var='date'> 1</var>, <var data-var='time'>17:44</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>03:12</var> UTC Identified - The issue has been identified and a fix is being implemented.

Download of the ngrok binary are returning 500 errors

Mar <var data-var='date'> 6</var>, <var data-var='time'>17:25</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>17:11</var> UTC Identified - The issue has been identified and a fix is being implemented.

Mac OS Agent Download is currently broken

Jan <var data-var='date'>12</var>, <var data-var='time'>19:04</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>17:27</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>12</var>, <var data-var='time'>17:01</var> UTC Investigating - We are currently investigating this issue.

Slowness in Traffic Inspector Data Viewing

Nov <var data-var='date'>26</var>, <var data-var='time'>20:57</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>20:44</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>26</var>, <var data-var='time'>20:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>26</var>, <var data-var='time'>18:28</var> UTC Identified - We are seeing intermittent failures when attempting to download or upgrade the ngrok agent. We have identified the issue and working on a fix.

Intermittent issue downloading the ngrok agent

Oct <var data-var='date'> 4</var>, <var data-var='time'>04:38</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 4</var>, <var data-var='time'>01:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 4</var>, <var data-var='time'>00:35</var> UTC Investigating - We are currently investigating this issue.

Connection issues with endpoints

Aug <var data-var='date'>27</var>, <var data-var='time'>16:24</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>16:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>15:44</var> UTC Identified - We have identified an issue with a third party vendor we use and are working on a fix.

Errors on our billing and usage pages

Aug <var data-var='date'>14</var>, <var data-var='time'>00:48</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>00:07</var> UTC Update - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>22:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>22:15</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>13</var>, <var data-var='time'>22:04</var> UTC Investigating - We are currently investigating this issue.

Some customers are running into degraded tunnel starts in all regions

Aug <var data-var='date'>12</var>, <var data-var='time'>01:00</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>00:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>23:52</var> UTC Investigating - We are currently investigating this issue.

Agent connections in the SA region are receiving errors when starting

Aug <var data-var='date'> 1</var>, <var data-var='time'>22:41</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>21:15</var> UTC Monitoring - Older apt releases have been restored and we are monitoring for any issues related to that. Aug <var data-var='date'> 1</var>, <var data-var='time'>19:08</var> UTC Investigating - We are currently investigating this issue.

Older ngrok apt packages missing

Aug <var data-var='date'> 1</var>, <var data-var='time'>18:44</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>18:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 1</var>, <var data-var='time'>18:25</var> UTC Investigating - We are currently investigating this issue.

Traffic Inspector - New events are delayed

Jul <var data-var='date'>22</var>, <var data-var='time'>18:40</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>18:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>17:22</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>17:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>17:03</var> UTC Investigating - We are currently investigating this issue.

Error with certificates in ngrok

Jul <var data-var='date'>22</var>, <var data-var='time'>15:21</var> UTC Resolved - The upstream provider's issues are resolved Jul <var data-var='date'>21</var>, <var data-var='time'>20:19</var> UTC Monitoring - Our certificate provider is experiencing an outage and you may experience a delay in seeing your certificate issued.

Jul <var data-var='date'>17</var>, <var data-var='time'>03:53</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>21:38</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>16</var>, <var data-var='time'>21:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>21:30</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>21:29</var> UTC Investigating - We are currently investigating this issue.

ngrok web assets are down

Jul <var data-var='date'> 7</var>, <var data-var='time'>21:29</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> UTC Identified - The issue has been indentified and only affects a very small number of accounts. A fix is being work on. Jul <var data-var='date'> 7</var>, <var data-var='time'>20:48</var> UTC Investigating - We are currently investigating this issue.

Agents are failing to start with an error message about dev domain

Jun <var data-var='date'>26</var>, <var data-var='time'>07:20</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>16:39</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>15:43</var> UTC Investigating - We are currently investigating this issue.

New events not showing in traffic inspector for some accounts

Jun <var data-var='date'> 1</var>, <var data-var='time'>04:01</var> UTC Resolved - This issue has been resolved May <var data-var='date'>30</var>, <var data-var='time'>15:18</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>29</var>, <var data-var='time'>17:35</var> UTC Investigating - We are currently investigating this issue.

Is ngrok down?

ngrok status is UP

Lastest published events

SSO session validation errors on dashboard.ngrok.com

Error when signing in via SSO

Endpoints using traffic policies are erroneously hitting limits

ngrok Services, Components and Regions

Recent ngrok events

SSO session validation errors on dashboard.ngrok.com

Error when signing in via SSO

Endpoints using traffic policies are erroneously hitting limits

New accounts or newly created authtokens are not able to connect

User invites disruption

Delays issuing certificates