Aug <var data-var='date'>13</var>, <var data-var='time'>10:58</var> MST Resolved - All services have continued to remain stable after resolution actions. Incident is resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>10:10</var> MST Monitoring - We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform. Aug <var data-var='date'>13</var>, <var data-var='time'>09:32</var> MST Update - We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution. Aug <var data-var='date'>13</var>, <var data-var='time'>09:10</var> MST Update - We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution. Aug <var data-var='date'>13</var>, <var data-var='time'>08:32</var> MST Update - We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes. Aug <var data-var='date'>13</var>, <var data-var='time'>07:49</var> MST Update - Engineers continue to work on the fix for this issue. Next update will be within 30 minutes. Aug <var data-var='date'>13</var>, <var data-var='time'>06:59</var> MST Identified - We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes. Aug <var data-var='date'>13</var>, <var data-var='time'>06:16</var> MST Investigating - We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

NextivaONE and NextOS Platform Login/Access Issues

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:55</var> MST Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:12</var> MST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 7</var>, <var data-var='time'>11:11</var> MST Monitoring - We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> MST Identified - We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:53</var> MST Update - Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:21</var> MST Investigating - We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

Nextiva Contact Center Login Issues

Jul <var data-var='date'>23</var>, <var data-var='time'>23:30</var> MST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>08:31</var> MST Scheduled - The Nextiva Engineering Team will be performing required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on July 23, 2026, at 11:00 p.m. MST. During the maintenance period, you will be unable to log in and make changes within your Nextiva account. The NextivaONE app will be unavailable for approximately 30 minutes starting at 11:00 pm.

Upcoming maintenance to Nextiva service

Jul <var data-var='date'>16</var>, <var data-var='time'>14:46</var> MST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>13:50</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>13:41</var> MST Investigating - Some users may experience dead air upon calling their XBert AI Employee. Our engineering team is actively investigating the issue.

XBert AI Employee Calling Issues

Jul <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> MST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:30</var> MST Scheduled - The Nextiva Engineering Team will be performing required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 1 hour and will start on July 8th, 2026, at 9:00 p.m. MST. During the maintenance window, users may experience increased latency or temporary inaccessibility in some areas of CRM.

Jul <var data-var='date'> 1</var>, <var data-var='time'>06:10</var> MST Resolved - A fix has been implemented, and users should no longer experience issues loading dashboards, resetting passwords, or logging in via Salesforce CTI. If you continue to experience issues, please clear your browser cache and cookies before trying again. The incident is resolved at this time. Jul <var data-var='date'> 1</var>, <var data-var='time'>05:44</var> MST Investigating - Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.

Jun <var data-var='date'>19</var>, <var data-var='time'>14:12</var> MST Resolved - After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>12:47</var> MST Monitoring - A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution. Jun <var data-var='date'>19</var>, <var data-var='time'>12:26</var> MST Investigating - Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

NextivaONE and NextOS Platform Login Issues

Jun <var data-var='date'>11</var>, <var data-var='time'>21:30</var> MST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>21:00</var> MST Scheduled - The Nextiva Engineering Team will be performing required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on June 11th, 2026, at 9:00 p.m. MST. During the maintenance period, users will be able to log in and use the product as normal, but will not be able to make any changes to their user profile such as password or username changes.

May <var data-var='date'>21</var>, <var data-var='time'>21:30</var> MST Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>11:18</var> MST Scheduled - The Nextiva Engineering Team will be performing required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on May 21st, 2026, at 9:00 p.m. MST. During the maintenance period, you will be unable to make user changes within your Nextiva account. The NextivaONE app will continue to log in normally while updates to user profiles will be temporarily unavailable during scheduled maintenance.

May <var data-var='date'>21</var>, <var data-var='time'>14:02</var> MST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>13:30</var> MST Monitoring - We continue to see full functionality of core services and will continue to monitor for full resolution. May <var data-var='date'>21</var>, <var data-var='time'>13:19</var> MST Update - While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution. May <var data-var='date'>21</var>, <var data-var='time'>12:53</var> MST Update - Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service. May <var data-var='date'>21</var>, <var data-var='time'>12:19</var> MST Update - Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses. May <var data-var='date'>21</var>, <var data-var='time'>11:51</var> MST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>21</var>, <var data-var='time'>11:32</var> MST Update - We are continuing to work on the fix for this issue. May <var data-var='date'>21</var>, <var data-var='time'>11:02</var> MST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>10:39</var> MST Investigating - A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

NEXT and XBert Issues

Mar <var data-var='date'>31</var>, <var data-var='time'>12:04</var> MST Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>10:20</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>09:52</var> MST Investigating - We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

Nextiva vFax Inbound Issues

Feb <var data-var='date'>16</var>, <var data-var='time'>12:37</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>12:10</var> MST Monitoring - A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution. Feb <var data-var='date'>16</var>, <var data-var='time'>11:39</var> MST Investigating - We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

Nextiva vFax Outbound/Inbound Issues

Feb <var data-var='date'>13</var>, <var data-var='time'>23:30</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>15</var>, <var data-var='time'>15:06</var> MST Scheduled - The Nextiva Engineering Team will perform the required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on Feb 13th at 11:00 p.m. MST. During the maintenance period, you will be unable to log in and make changes within your Nextiva account. The app will be unavailable for approximately 30 minutes starting at 11:00 pm. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue.

Feb <var data-var='date'> 4</var>, <var data-var='time'>17:52</var> MST Resolved - This Incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:29</var> MST Monitoring - Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> MST Identified - A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

Nextiva Contact Center Calling Issues

Jan <var data-var='date'>30</var>, <var data-var='time'>11:37</var> MST Resolved - After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>11:23</var> MST Monitoring - A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution. Jan <var data-var='date'>30</var>, <var data-var='time'>10:56</var> MST Identified - A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

Jan <var data-var='date'>30</var>, <var data-var='time'>09:39</var> MST Resolved - A fix has been implemented and impact has been mitigated. The incident is resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>09:24</var> MST Investigating - A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

Nextiva Contact Center Client Issues

Jan <var data-var='date'>29</var>, <var data-var='time'>12:03</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>11:26</var> MST Monitoring - A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended. Jan <var data-var='date'>29</var>, <var data-var='time'>11:14</var> MST Update - We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users. Jan <var data-var='date'>29</var>, <var data-var='time'>10:34</var> MST Update - Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available. Jan <var data-var='date'>29</var>, <var data-var='time'>09:53</var> MST Update - We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes. Jan <var data-var='date'>29</var>, <var data-var='time'>09:04</var> MST Identified - This issue has been identified, and teams are working on implementing a fix. Jan <var data-var='date'>29</var>, <var data-var='time'>08:48</var> MST Investigating - A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

Jan <var data-var='date'>28</var>, <var data-var='time'>18:25</var> MST Resolved - This incident has been resolved, and logins are working as intended. Jan <var data-var='date'>28</var>, <var data-var='time'>18:06</var> MST Identified - The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes. Jan <var data-var='date'>28</var>, <var data-var='time'>17:35</var> MST Investigating - A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

Jan <var data-var='date'> 6</var>, <var data-var='time'>21:10</var> MST Resolved - Logins are working as intended. The incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>20:58</var> MST Identified - Engineers have identified the issue and currently taking steps to remediate the incident. Jan <var data-var='date'> 6</var>, <var data-var='time'>20:42</var> MST Investigating - We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

Nextiva communciations login failures

Dec <var data-var='date'>11</var>, <var data-var='time'>20:54</var> MST Resolved - This Incident has bene resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>20:41</var> MST Monitoring - A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal. Dec <var data-var='date'>11</var>, <var data-var='time'>20:26</var> MST Update - We are continuing to work on the fix for this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>19:55</var> MST Update - Engineers are implementing a fix. We will continue to update through completion. Dec <var data-var='date'>11</var>, <var data-var='time'>19:21</var> MST Identified - The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution. Dec <var data-var='date'>11</var>, <var data-var='time'>18:49</var> MST Investigating - We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

NextivaONE and Np3 Application Errors

Nov <var data-var='date'> 7</var>, <var data-var='time'>23:30</var> MST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:35</var> MST Scheduled - The Nextiva Engineering Team will perform the required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on November 7, 2025, at 11:00 p.m. MST. During the maintenance period, you will be unable to log in and make changes within your Nextiva account. The NextivaONE app will be unavailable for approximately 30 minutes starting at 11:00 pm. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status before the maintenance window to receive calls from the queue.

Nov <var data-var='date'> 5</var>, <var data-var='time'>14:05</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>13:26</var> MST Monitoring - A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored. Nov <var data-var='date'> 5</var>, <var data-var='time'>12:50</var> MST Identified - The issue has been identified and engineers are working to implement a fix. Nov <var data-var='date'> 5</var>, <var data-var='time'>12:19</var> MST Investigating - A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

NCC Calling Issues

Oct <var data-var='date'> 6</var>, <var data-var='time'>08:44</var> MST Resolved - A fix has been implemented and all logins are working as intended. This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>07:29</var> MST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 6</var>, <var data-var='time'>07:11</var> MST Investigating - A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

Np3 Login Issues

Sep <var data-var='date'>25</var>, <var data-var='time'>12:09</var> MST Resolved - A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused. Sep <var data-var='date'>25</var>, <var data-var='time'>11:58</var> MST Investigating - We are currently experiencing issues with our inbound Support number. Please email support@nextiva.com or visit https://www.nextiva.com/support/ for assistance.

Nextiva Support Number Issues

Sep <var data-var='date'> 9</var>, <var data-var='time'>15:15</var> MST Resolved - A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue. Sep <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> MST Identified - Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions. Sep <var data-var='date'> 9</var>, <var data-var='time'>13:56</var> MST Investigating - We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.

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NextivaONE and NextOS Platform Login/Access Issues

Nextiva Contact Center Login Issues

Upcoming maintenance to Nextiva service

Nextiva Services, Components and Regions

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NextivaONE and NextOS Platform Login/Access Issues

Nextiva Contact Center Login Issues

Upcoming maintenance to Nextiva service

XBert AI Employee Calling Issues

Upcoming maintenance to Nextiva service

Nextiva Contact Center Login Issues