THIS IS A SCHEDULED EVENT Jul <var data-var='date'>8</var>, <var data-var='time'>21:00</var> - <var data-var='time'>22:00</var> MST Jul <var data-var='date'> 6</var>, <var data-var='time'>16:30</var> MST Scheduled - The Nextiva Engineering Team will be performing required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 1 hour and will start on July 8th, 2026, at 9:00 p.m. MST. During the maintenance window, users may experience increased latency or temporary inaccessibility in some areas of CRM.

Upcoming maintenance to Nextiva service

Jul <var data-var='date'> 1</var>, <var data-var='time'>06:10</var> MST Resolved - A fix has been implemented, and users should no longer experience issues loading dashboards, resetting passwords, or logging in via Salesforce CTI. If you continue to experience issues, please clear your browser cache and cookies before trying again. The incident is resolved at this time. Jul <var data-var='date'> 1</var>, <var data-var='time'>05:44</var> MST Investigating - Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.

Nextiva Contact Center Login Issues

Jun <var data-var='date'>19</var>, <var data-var='time'>14:12</var> MST Resolved - After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>12:47</var> MST Monitoring - A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution. Jun <var data-var='date'>19</var>, <var data-var='time'>12:26</var> MST Investigating - Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

NextivaONE and NextOS Platform Login Issues

Jun <var data-var='date'>11</var>, <var data-var='time'>21:30</var> MST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>21:00</var> MST Scheduled - The Nextiva Engineering Team will be performing required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on June 11th, 2026, at 9:00 p.m. MST. During the maintenance period, users will be able to log in and use the product as normal, but will not be able to make any changes to their user profile such as password or username changes.

May <var data-var='date'>21</var>, <var data-var='time'>21:30</var> MST Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>21:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>11:18</var> MST Scheduled - The Nextiva Engineering Team will be performing required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on May 21st, 2026, at 9:00 p.m. MST. During the maintenance period, you will be unable to make user changes within your Nextiva account. The NextivaONE app will continue to log in normally while updates to user profiles will be temporarily unavailable during scheduled maintenance.

May <var data-var='date'>21</var>, <var data-var='time'>14:02</var> MST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>13:30</var> MST Monitoring - We continue to see full functionality of core services and will continue to monitor for full resolution. May <var data-var='date'>21</var>, <var data-var='time'>13:19</var> MST Update - While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution. May <var data-var='date'>21</var>, <var data-var='time'>12:53</var> MST Update - Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service. May <var data-var='date'>21</var>, <var data-var='time'>12:19</var> MST Update - Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses. May <var data-var='date'>21</var>, <var data-var='time'>11:51</var> MST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>21</var>, <var data-var='time'>11:32</var> MST Update - We are continuing to work on the fix for this issue. May <var data-var='date'>21</var>, <var data-var='time'>11:02</var> MST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>10:39</var> MST Investigating - A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

NEXT and XBert Issues

Mar <var data-var='date'>31</var>, <var data-var='time'>12:04</var> MST Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>10:20</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>09:52</var> MST Investigating - We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

Nextiva vFax Inbound Issues

Feb <var data-var='date'>16</var>, <var data-var='time'>12:37</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>12:10</var> MST Monitoring - A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution. Feb <var data-var='date'>16</var>, <var data-var='time'>11:39</var> MST Investigating - We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

Nextiva vFax Outbound/Inbound Issues

Feb <var data-var='date'>13</var>, <var data-var='time'>23:30</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>15</var>, <var data-var='time'>15:06</var> MST Scheduled - The Nextiva Engineering Team will perform the required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on Feb 13th at 11:00 p.m. MST. During the maintenance period, you will be unable to log in and make changes within your Nextiva account. The app will be unavailable for approximately 30 minutes starting at 11:00 pm. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status prior to the maintenance window to receive calls from the queue.

Feb <var data-var='date'> 4</var>, <var data-var='time'>17:52</var> MST Resolved - This Incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:29</var> MST Monitoring - Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> MST Identified - A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

Nextiva Contact Center Calling Issues

Jan <var data-var='date'>30</var>, <var data-var='time'>11:37</var> MST Resolved - After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>11:23</var> MST Monitoring - A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution. Jan <var data-var='date'>30</var>, <var data-var='time'>10:56</var> MST Identified - A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

Jan <var data-var='date'>30</var>, <var data-var='time'>09:39</var> MST Resolved - A fix has been implemented and impact has been mitigated. The incident is resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>09:24</var> MST Investigating - A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

Nextiva Contact Center Client Issues

Jan <var data-var='date'>29</var>, <var data-var='time'>12:03</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>11:26</var> MST Monitoring - A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended. Jan <var data-var='date'>29</var>, <var data-var='time'>11:14</var> MST Update - We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users. Jan <var data-var='date'>29</var>, <var data-var='time'>10:34</var> MST Update - Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available. Jan <var data-var='date'>29</var>, <var data-var='time'>09:53</var> MST Update - We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes. Jan <var data-var='date'>29</var>, <var data-var='time'>09:04</var> MST Identified - This issue has been identified, and teams are working on implementing a fix. Jan <var data-var='date'>29</var>, <var data-var='time'>08:48</var> MST Investigating - A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

Jan <var data-var='date'>28</var>, <var data-var='time'>18:25</var> MST Resolved - This incident has been resolved, and logins are working as intended. Jan <var data-var='date'>28</var>, <var data-var='time'>18:06</var> MST Identified - The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes. Jan <var data-var='date'>28</var>, <var data-var='time'>17:35</var> MST Investigating - A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

Jan <var data-var='date'> 6</var>, <var data-var='time'>21:10</var> MST Resolved - Logins are working as intended. The incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>20:58</var> MST Identified - Engineers have identified the issue and currently taking steps to remediate the incident. Jan <var data-var='date'> 6</var>, <var data-var='time'>20:42</var> MST Investigating - We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

Nextiva communciations login failures

Dec <var data-var='date'>11</var>, <var data-var='time'>20:54</var> MST Resolved - This Incident has bene resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>20:41</var> MST Monitoring - A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal. Dec <var data-var='date'>11</var>, <var data-var='time'>20:26</var> MST Update - We are continuing to work on the fix for this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>19:55</var> MST Update - Engineers are implementing a fix. We will continue to update through completion. Dec <var data-var='date'>11</var>, <var data-var='time'>19:21</var> MST Identified - The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution. Dec <var data-var='date'>11</var>, <var data-var='time'>18:49</var> MST Investigating - We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

NextivaONE and Np3 Application Errors

Nov <var data-var='date'> 7</var>, <var data-var='time'>23:30</var> MST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:35</var> MST Scheduled - The Nextiva Engineering Team will perform the required maintenance to ensure the health and stability of our servers. The maintenance is scheduled for 30 minutes and will start on November 7, 2025, at 11:00 p.m. MST. During the maintenance period, you will be unable to log in and make changes within your Nextiva account. The NextivaONE app will be unavailable for approximately 30 minutes starting at 11:00 pm. If you are assigned to a call center queue, you will be unable to log in or out during the maintenance window, including the ability to change your ACD status. Be sure to log in and update your ACD status before the maintenance window to receive calls from the queue.

Nov <var data-var='date'> 5</var>, <var data-var='time'>14:05</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>13:26</var> MST Monitoring - A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored. Nov <var data-var='date'> 5</var>, <var data-var='time'>12:50</var> MST Identified - The issue has been identified and engineers are working to implement a fix. Nov <var data-var='date'> 5</var>, <var data-var='time'>12:19</var> MST Investigating - A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

NCC Calling Issues

Oct <var data-var='date'> 6</var>, <var data-var='time'>08:44</var> MST Resolved - A fix has been implemented and all logins are working as intended. This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>07:29</var> MST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 6</var>, <var data-var='time'>07:11</var> MST Investigating - A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

Np3 Login Issues

Sep <var data-var='date'>25</var>, <var data-var='time'>12:09</var> MST Resolved - A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused. Sep <var data-var='date'>25</var>, <var data-var='time'>11:58</var> MST Investigating - We are currently experiencing issues with our inbound Support number. Please email support@nextiva.com or visit https://www.nextiva.com/support/ for assistance.

Nextiva Support Number Issues

Sep <var data-var='date'> 9</var>, <var data-var='time'>15:15</var> MST Resolved - A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue. Sep <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> MST Identified - Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions. Sep <var data-var='date'> 9</var>, <var data-var='time'>13:56</var> MST Investigating - We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.

NextivaONE SMS/MMS Issues

Jul <var data-var='date'>22</var>, <var data-var='time'>13:32</var> MST Resolved - This incident has been resolved Jul <var data-var='date'>22</var>, <var data-var='time'>12:47</var> MST Monitoring - The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution. Jul <var data-var='date'>22</var>, <var data-var='time'>12:20</var> MST Update - We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion. Jul <var data-var='date'>22</var>, <var data-var='time'>11:43</var> MST Identified - The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion. Jul <var data-var='date'>22</var>, <var data-var='time'>11:10</var> MST Investigating - A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

NextOS Platform Login Issues

Jun <var data-var='date'>12</var>, <var data-var='time'>14:49</var> MST Resolved - This incident has been resolved Jun <var data-var='date'>12</var>, <var data-var='time'>13:48</var> MST Monitoring - The fix has been implemented, and we are no longer setting intermittent errors. We will monitor the issue to confirm a full resolution. Jun <var data-var='date'>12</var>, <var data-var='time'>13:09</var> MST Update - We are continuing to await the implementation of the fix. We appreciate your patience while we work toward resolution. Jun <var data-var='date'>12</var>, <var data-var='time'>12:20</var> MST Identified - The issue has been identified, and we are currently awaiting the implementation of a fix. Jun <var data-var='date'>12</var>, <var data-var='time'>11:52</var> MST Investigating - We are currently investigating an issue causing intermittent 500 errors and increased latency for some users on the platform. Our engineering team is engaged and actively working to mitigate the impact.

Nextiva Contact Center Latency

Jun <var data-var='date'> 4</var>, <var data-var='time'>10:30</var> MST Resolved - This Incident has been resolved Jun <var data-var='date'> 4</var>, <var data-var='time'>09:48</var> MST Monitoring - We have confirmed the restoration of all affected users and will monitor the results of the fixes. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:22</var> MST Update - Engineers are seeing success in restoration for some of the affected users. We continue to work on restoring all impacted users. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:19</var> MST Update - Engineers are continuing to work on the remediation for the subset of impacted customers. The next update will be provided within the next hour or as the issue changes. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:10</var> MST Update - Engineers are continuing to work on the fix for this issue. We will continue to update as status changes. Jun <var data-var='date'> 4</var>, <var data-var='time'>06:21</var> MST Identified - The issue has been identified, and engineers are implementing a fix. We will continue to update as the issue progresses. Jun <var data-var='date'> 4</var>, <var data-var='time'>05:44</var> MST Investigating - A subset of users are experiencing issues when logging into Nextiva Contact Center. Engineers are engaged and working toward resolution

Nextiva Contact Center login issues

May <var data-var='date'>14</var>, <var data-var='time'>09:28</var> MST Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>09:06</var> MST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>09:00</var> MST Investigating - Some users are experiencing issues logging into NextivaCX Social. Engineers are engaged and investigating.

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NextivaONE and NextOS Platform Login Issues

Upcoming maintenance to Nextiva service

Nextiva Services, Components and Regions

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Upcoming maintenance to Nextiva service

Nextiva Contact Center Login Issues

NextivaONE and NextOS Platform Login Issues

Upcoming maintenance to Nextiva service

Upcoming maintenance to Nextiva service

NEXT and XBert Issues

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Is Nextiva down?

Nextiva status is UP

Lastest published events

Nextiva Contact Center Login Issues

NextivaONE and NextOS Platform Login Issues

Upcoming maintenance to Nextiva service

Nextiva Services, Components and Regions

Recent Nextiva events

Upcoming maintenance to Nextiva service

Nextiva Contact Center Login Issues

NextivaONE and NextOS Platform Login Issues

Upcoming maintenance to Nextiva service

Upcoming maintenance to Nextiva service

NEXT and XBert Issues

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