THIS IS A SCHEDULED EVENT Sep <var data-var='date'>6</var>, <var data-var='time'>05:30</var> - <var data-var='time'>06:00</var> CEST Aug <var data-var='date'>17</var>, <var data-var='time'>13:59</var> CEST Scheduled - During the maintenance window, consumer may experience a disruption of our services for up to 1 minute.

Maintenance window on Nets Easy - CHG0166170

Aug <var data-var='date'>18</var>, <var data-var='time'>12:22</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>12:18</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>18</var>, <var data-var='time'>12:06</var> CEST Investigating - We are currently investigating this issue.

Disturbance on Nets Easy - INC0960918

Aug <var data-var='date'>10</var>, <var data-var='time'>03:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>15:11</var> CEST Scheduled - During the maintenance window, consumer may experience a short disruption of our service.

Maintenance on 3D-Secure service systems - CHG0165046

Aug <var data-var='date'> 3</var>, <var data-var='time'>21:15</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>19:45</var> CEST Identified - Swish has confirmed issues impacting transactions. https://status.swish.nu/incidents/nr5bg1qy9t11

Disturbance at Swish - INC0954338

Jul <var data-var='date'>15</var>, <var data-var='time'>10:55</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>09:00</var> CEST Investigating - We are currently investigating an issue with elevated MasterCard failures.

Elevated errors on MasterCard - INC0944262

Jul <var data-var='date'> 3</var>, <var data-var='time'>12:25</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>08:42</var> CEST Monitoring - As of 00:35 CEST, the webhook issues have also been resolved, and since then all services have been fully operational. We will continue to monitor the situation closely. Jul <var data-var='date'> 2</var>, <var data-var='time'>23:30</var> CEST Update - Webhook delivery is currently delayed as a result of the incident. We are actively working to restore normal processing and clear the backlog as quickly as possible. Jul <var data-var='date'> 2</var>, <var data-var='time'>22:20</var> CEST Identified - Payment information in the Easy Portal is currently not up to date, as payment events have not been received due to incident INC0937166. We are actively working on a fix.

Missing payment information - INC0937166

Jul <var data-var='date'> 2</var>, <var data-var='time'>22:15</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>22:15</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>22:05</var> CEST Identified - We have potentially identified the root cause of the issue affecting Nets Easy online payments. A hotfix is being prepared and will be deployed shortly. Jul <var data-var='date'> 2</var>, <var data-var='time'>20:50</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> CEST Investigating - We are currently experiencing issues with Nets Easy which is affecting online payments. Our team is actively investigating the issue.

Disturbance on Nets Easy - INC0937166

Jul <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> CEST Investigating - We are currently investigate an issue that affects the connectivity to our Nets Easy Test Environment

Nets Easy Test environment not available - INC0936596

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:16</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> CEST Identified - Payout reports are currently delayed. Payouts themselves are being processed as usual and are not affected by this issue.

Delayed payout reports - INC0936254

Jul <var data-var='date'> 1</var>, <var data-var='time'>19:02</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CEST Identified - Payout reports are currently delayed. Payouts themselves are being processed as usual and are not affected by this issue.

Delayed payout reports - INC0935329

Jun <var data-var='date'>22</var>, <var data-var='time'>10:45</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>10:30</var> CEST Identified - Dankort experienced an issue impacting transactions.

Disturbance with Dankort on Easy - INC0927647

Jun <var data-var='date'>11</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:01</var> CEST Scheduled - We will be performing a scheduled upgrade of the 3DS MPI on Thursday, 11 June 2026, between 09:00 and 12:00 CEST. This is a rolling update, and no service downtime is expected. No action is required, and payment processing is expected to continue as normal throughout the maintenance window.

3DS MPI Upgrade - CHG0412839

Jun <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>10:09</var> CEST Scheduled - During the maintenance window, consumer may experience a short disruption of our service.

3rd party maintenance on 3D-Secure service systems - CHG0411093

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:56</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> CEST Identified - Payout reports are currently delayed. Payouts themselves are being processed as usual and are not affected by this issue.

Delayed payout reports - INC0919970

Jun <var data-var='date'> 1</var>, <var data-var='time'>14:58</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CEST Identified - Payout reports are currently delayed. Payouts themselves are being processed as usual and are not affected by this issue.

Delayed payout reports - INC0919550

May <var data-var='date'>22</var>, <var data-var='time'>08:03</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>17:10</var> CEST Update - Operations have been stable again since 17:10 May <var data-var='date'>21</var>, <var data-var='time'>16:57</var> CEST Update - We are experiencing transaction impact again since 16:57 May <var data-var='date'>21</var>, <var data-var='time'>14:35</var> CEST Update - Operations have been stable since 14:35, we will continue to monitor the situation closely. May <var data-var='date'>21</var>, <var data-var='time'>14:07</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>11:12</var> CEST Identified - We are still addressing the ongoing network issue. While resolution is taking longer than expected, our engineers are actively working to restore full service. We appreciate your understanding. May <var data-var='date'>21</var>, <var data-var='time'>10:15</var> CEST Update - We are continuing to work with highest priority on a fix for this issue. May <var data-var='date'>21</var>, <var data-var='time'>09:05</var> CEST Investigating - Transactions are impacted. We are currently investigating this issue.

Outage on Nets Easy - INC0916257

May <var data-var='date'>19</var>, <var data-var='time'>15:27</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>09:19</var> CEST Identified - Payout reports are currently delayed. Payouts themselves are being processed as usual and are not affected by this issue.

Delayed payout reports - INC0915167

May <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>10:20</var> CEST Investigating - We are currently investigating this issue.

Phone system down - INC0910315

Apr <var data-var='date'>24</var>, <var data-var='time'>12:00</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>09:00</var> CEST Identified - We are currently experiencing an issue where merchants are unable to search for payments using Order ID in the Payments tab. Searching still works using other criteria such as name and amount. Our team is actively working on a fix and we will share an update as soon as possible.

Portal search issue

Apr <var data-var='date'>17</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>17</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>14:39</var> CEST Scheduled - During the maintenance window, consumer will experience a downtime of Test-environment for 1 hour.

Maintenance window on Nets Easy Test-environment

Apr <var data-var='date'>14</var>, <var data-var='time'>11:49</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>11:00</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>14</var>, <var data-var='time'>08:45</var> CEST Investigating - We are currently investigating an issue in the Nets Easy Portal that is affecting report generation and the display of the latest payouts.

Portal issues - INC0903530

Apr <var data-var='date'> 2</var>, <var data-var='time'>15:25</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> CEST Identified - Payout reports are currently delayed. Payouts themselves are being processed as usual and are not affected by this issue.

Delayed payout reports - INC0900433

Apr <var data-var='date'> 1</var>, <var data-var='time'>16:42</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>16:07</var> CEST Update - Processing of reports is still ongoing, we will provide an update as soon as reports are available. Apr <var data-var='date'> 1</var>, <var data-var='time'>08:31</var> CEST Identified - Payout reports are currently delayed. Payouts themselves are being processed as usual and are not affected by this issue.

Delayed payout reports - INC0899984

Mar <var data-var='date'>31</var>, <var data-var='time'>17:13</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>16:55</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>16:34</var> CEST Investigating - We are currently investigating this issue.

Disturbance on Nets Easy Portal - INC0899827

Mar <var data-var='date'>31</var>, <var data-var='time'>14:08</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>13:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>12:57</var> CEST Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>09:22</var> CEST Identified - The issue has been identified within MitID and is mainly affecting Dankort transactions. We are currently working on resolving the issue Mar <var data-var='date'>31</var>, <var data-var='time'>08:50</var> CEST Investigating - Our systems indicate an issue with 3DS transactions

Is Nets Easy down?

Nets Easy status is UP

Lastest published events

Disturbance on Nets Easy - INC0960918

Maintenance on 3D-Secure service systems - CHG0165046

Disturbance at Swish - INC0954338

Nets Easy Services, Components and Regions

Recent Nets Easy events

Maintenance window on Nets Easy - CHG0166170

Disturbance on Nets Easy - INC0960918

Maintenance on 3D-Secure service systems - CHG0165046

Disturbance at Swish - INC0954338

Elevated errors on MasterCard - INC0944262

Missing payment information - INC0937166