Oct <var data-var='date'> 5</var>, <var data-var='time'>11:58</var> AEST Resolved - Scheduled Maintenance We will be completing an account security update for Maropost Identity tonight 5/10/2026. Following this update, all Maropost Identity users will be required to complete an account security reset the next time they log in. Users will be prompted to: - Set a new password using Forgot Password - Save a new set of recovery codes - Configure their authenticator app - Complete Multi-Factor Authentication (MFA) setup Existing recovery codes and authenticator configurations will be reset as part of this process. MFA will be required for all Maropost Identity users going forward, including users who have not previously configured an authenticator. No action is required before the update. Users should follow the instructions presented when they next access Maropost Identity. For more information about the password reset, recovery codes and MFA setup, please refer to our guide: https://galaxy.maropost.com/kb/articles/2475-maropost-identity-password-reset-what-you-need-to-do If you experience any difficulty completing the reset, please contact Maropost Support.

Maropost Identity – Account Security Update

Oct <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> AEST Resolved - As a precautionary security measure, Maropost initiated a password reset for Maropost ID users. When signing in, users may be prompted to reset their password before they can continue accessing their Maropost products. The majority of users are able to complete the password reset successfully. However, we are aware that some users may not receive the password reset email and may therefore be unable to complete the reset or access their platform. If you are unable to access your account because you have not received the password reset email, please lodge a Support request using the form below and our team will assist you with regaining access: Support Request: https://share.hsforms.com/1PF2VNMWnS2al3GnLh8msNQrp8ms

Maropost ID Password Reset Notice

Aug <var data-var='date'>17</var>, <var data-var='time'>16:32</var> AEST Resolved - The issue has been resolved and services are operating as normal. Aug <var data-var='date'>17</var>, <var data-var='time'>16:09</var> AEST Monitoring - The issue has been resolved and services are operating as normal. Our team is closely monitoring the situation. Aug <var data-var='date'>17</var>, <var data-var='time'>16:00</var> AEST Identified - We have identified the issue and our Development Team is working to resolve it as soon as possible. Aug <var data-var='date'>17</var>, <var data-var='time'>15:38</var> AEST Investigating - We are receiving reports of control panels receiving "We will be back online shortly". Our Development Team are investigating now.

Control Panel Disruption

Aug <var data-var='date'>17</var>, <var data-var='time'>12:40</var> AEST Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>08:16</var> AEST Monitoring - A fix has now been implemented, and we are monitoring the results. We have introduced additional Cloudflare security protection across Neto merchant sites for certain product search and category filtering requests. This temporary measure is intended to reduce the impact of automated bot traffic contributing to the recent intermittent slowness and “We’ll be back shortly” errors. Some visitors may briefly see a “Checking your connection” message when accessing these pages. This should complete automatically and will only appear once during that visitor’s session. Our team is continuing to closely monitor platform performance and the effectiveness of this change. Aug <var data-var='date'>13</var>, <var data-var='time'>17:05</var> AEST Update - Our investigation has identified increased automated bot traffic contributing to the intermittent slowness and “We’ll be back shortly” errors. As an immediate temporary measure, we are introducing an additional Cloudflare security check on certain filtered product and category pages. Some visitors may briefly see a “Checking your connection” message, which should complete automatically and will only appear once during that visitor’s session. We are continuing to work with Cloudflare on longer-term improvements to strengthen bot detection and platform stability. No action is required from merchants at this time. We will continue to provide updates as the situation progresses. Aug <var data-var='date'>13</var>, <var data-var='time'>14:00</var> AEST Identified - We continue to see intermittent 503 spikes affecting some merchants, which may result in periods of slowness or brief appearances of the “We’ll be back shortly” page. Our team has identified the traffic patterns contributing to the issue and continues to make adjustments to the additional protections and mitigations already put in place. While we are seeing periods of stability between these spikes, the issue is not yet fully resolved. We are continuing to work on improving stability and will provide another update as the situation progresses Aug <var data-var='date'>13</var>, <var data-var='time'>10:51</var> AEST Update - We are continuing to monitor. Aug <var data-var='date'>13</var>, <var data-var='time'>08:57</var> AEST Update - Our team continues to monitor the issue and take action to resolve any spikes as quickly as possible. We are still observing intermittent 503 spikes, which may result in brief appearances of the “We’ll be back shortly” page. While these occurrences are becoming less frequent, we continue to work towards a more stable, permanent fix. We will continue to monitor the situation closely and take further action as needed. Aug <var data-var='date'>12</var>, <var data-var='time'>12:09</var> AEST Monitoring - We are currently seeing increased bot traffic that is bypassing some of our existing safeguards. We have added further protections, which are helping reduce the impact. However, the traffic patterns continue to change, so we are making ongoing adjustments to our mitigations. We are currently using a more aggressive approach and closely monitoring the situation. We will provide further updates as the situation progresses. Aug <var data-var='date'>12</var>, <var data-var='time'>08:45</var> AEST Investigating - We have identified intermittent spikes causing some merchants to receive a “We’ll be back shortly” error when navigating the Control Panel. We are continuing to investigate and make improvements to prevent these errors from occurring.

Intermittent Control Panel Error

Aug <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> AEST Resolved - On Aug 4, 2026 through Aug 6, 2026, some customers experienced intermittent slowness and errors across parts of the system during several short periods. Our team identified elevated traffic and processing load as the cause, reduced the load, and restored stable performance. The incidents were caused by a large increase of sophisticated bots that Cloudflare miscategorized and treated as human traffic. The issue is resolved and we continue to monitor the system. We are collaborating with Cloudflare to improve detection of these requests and reduce their impact going forward.

Intermittent Control Panel Error and Slowness

Jul <var data-var='date'>27</var>, <var data-var='time'>13:17</var> AEST Resolved - The issue has been resolved and services are operating as normal. Jul <var data-var='date'>27</var>, <var data-var='time'>12:55</var> AEST Monitoring - Our team has deployed a fix and is closely monitoring the situation to ensure services return to normal. Jul <var data-var='date'>27</var>, <var data-var='time'>12:35</var> AEST Identified - We have identified the issue and our Development Team is working to resolve it as soon as possible. Jul <var data-var='date'>27</var>, <var data-var='time'>11:48</var> AEST Investigating - We are receiving reports of control panels receiving "We will be back online shortly". Our Development Team are investigating now.

Jul <var data-var='date'>24</var>, <var data-var='time'>12:26</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>11:51</var> AEST Monitoring - Our team has deployed a fix and is closely monitoring the situation to ensure services return to normal. Jul <var data-var='date'>24</var>, <var data-var='time'>11:34</var> AEST Investigating - We are currently investigating reports of intermittent slowness affecting the Neto Control Panel.

Intermittent Control Panel Slowness

Jul <var data-var='date'>23</var>, <var data-var='time'>15:57</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>15:46</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>23</var>, <var data-var='time'>15:25</var> AEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>23</var>, <var data-var='time'>14:57</var> AEST Investigating - We are currently investigating reports of intermittent slowness affecting the Neto Control Panel. Users may experience delays while accessing or navigating the Control Panel. Our Engineering teams are actively investigating the issue to identify the root cause and restore normal performance as quickly as possible.

Jul <var data-var='date'>23</var>, <var data-var='time'>12:03</var> AEST Resolved - Incident resolved This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>11:59</var> AEST Monitoring - UPDATE from Australia Post Incident status: Monitoring A fix has been implemented and we are monitoring the results. https://status.developers.auspost.com.au/incidents/l1qmd679b34p Jul <var data-var='date'>23</var>, <var data-var='time'>11:45</var> AEST Investigating - Australia Post has reported an API degradation impacting the performance of Label Printing APIs. For the latest updates, please refer to the Australia Post developer status page: https://status.developers.auspost.com.au/incidents/l1qmd679b34p Please note that we are currently experiencing degraded performance on Label Printing APIs Our teams are currently investigating and we will keep you informed as we work to resolve the issue. Australia Post apologise for any inconvenience caused.

Australia Post - Label Printing API Degradation

Jul <var data-var='date'>22</var>, <var data-var='time'>16:40</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>14:33</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>12:12</var> AEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>11:28</var> AEST Update - We are continuing to investigate this issue. Jul <var data-var='date'>22</var>, <var data-var='time'>09:42</var> AEST Investigating - We are currently aware of an issue affecting eBay integration, with an error message appearing stating: "Listing Duration is required. Record Skipped.". Our Development Team is actively investigating the issue.

eBay Integration Issue

Jul <var data-var='date'> 9</var>, <var data-var='time'>10:17</var> AEST Resolved - The issue has been resolved. Our team will continue to closely monitor the situation. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> AEST Monitoring - Our team has deployed a fix and is closely monitoring the situation. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:50</var> AEST Investigating - We are investigating an issue where some Neto stores are receiving 503 errors on API requests.

API Service Disruption

Jul <var data-var='date'> 9</var>, <var data-var='time'>04:36</var> AEST Resolved - On 8 July 2026, we experienced an infrastructure issue that affected all Neto merchant webstores and cPanels for approximately 1 hour and 30 minutes. The incident was caused by a failure within our shared file system infrastructure, which prevented critical services from accessing the files required to serve websites and cPanels. As a result, the platform automatically blocked new requests to protect data consistency, leading to service disruption across all Neto stacks. Our engineering team responded immediately by restoring the affected file system services, failing over to a healthy infrastructure instance, and replacing impacted virtual machines. Once these recovery actions were completed, all webstores and cPanels were restored to normal operation. We are continuing our investigation to determine the underlying reason for the file system process failure. Based on our findings, we will implement additional monitoring and alerting, along with any necessary infrastructure improvements, to help detect and prevent similar incidents in the future. Jul <var data-var='date'> 9</var>, <var data-var='time'>03:38</var> AEST Monitoring - The fix to the Network File System is resolved and service is restored. We are continuing to monitor the platform to ensure its availability and stability. Jul <var data-var='date'> 9</var>, <var data-var='time'>03:21</var> AEST Identified - We have identified the issue and have traced to a corruption in the Network File System. We have made the appropriate corrections and the system has begun recovering. Jul <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> AEST Investigating - We are experiencing a service disruption for the Neto Control Panel and Storefronts. We are investigating the solution and will post an update as soon as possible.

Service Disruption for Control Panels and Storefronts

Jun <var data-var='date'>16</var>, <var data-var='time'>11:36</var> AEST Resolved - Our team has identified and resolved the issue. If you created a Unified Login account and encountered the “Something went wrong” error, your account was still successfully created. Please use the credentials you set to log in as normal via app.maropost.com If you continue to experience any issues, please contact our support team for assistance. Jun <var data-var='date'>16</var>, <var data-var='time'>10:25</var> AEST Update - We are continuing to investigate this issue. We will provide further updates as more information becomes available. Jun <var data-var='date'>16</var>, <var data-var='time'>09:46</var> AEST Investigating - We are currently investigating an issue related to the error message “Something Went Wrong” affecting users configuring Unified Login.

Unified Login "Something Went Wrong"

Jun <var data-var='date'> 1</var>, <var data-var='time'>11:20</var> AEST Resolved - The issue affecting SFTP connectivity has been resolved and services are operating normally. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:16</var> AEST Monitoring - The issue affecting SFTP connectivity has now been resolved, and SFTP services are operating normally. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:06</var> AEST Identified - We have identified an issue affecting DNS resolution for a service domain used by Neto's SFTP infrastructure. Our team is actively working with the relevant service providers to restore normal operation as quickly as possible. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:39</var> AEST Investigating - We are currently investigating a potential service interruption affecting SFTP connections for some Neto stores. During this time, some users may experience difficulty connecting via SFTP.

Degraded SFTP Perfomance

May <var data-var='date'>26</var>, <var data-var='time'>11:46</var> AEST Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>11:41</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>26</var>, <var data-var='time'>11:34</var> AEST Investigating - The Neto Core Checkout page is currently unavailable for some merchants and is returning a 504 Gateway Timeout error. We have identified the issue and are actively investigating it on top priority.

Neto Core Checkout Unavailable

May <var data-var='date'> 6</var>, <var data-var='time'>02:05</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>14:36</var> AEST Identified - The “Sorry, you have been blocked” error in cPanel has been identified as false positives triggered by Cloudflare. We are actively working with Cloudflare, who are investigating the issue and helping implement a fix. We will provide further updates as they become available. Thank you for your patience. May <var data-var='date'> 5</var>, <var data-var='time'>13:45</var> AEST Investigating - We are currently investigating this issue.

Control Panel Access Issue ("Sorry, you have been blocked")

May <var data-var='date'> 4</var>, <var data-var='time'>17:04</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>16:52</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>16:44</var> AEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 4</var>, <var data-var='time'>16:41</var> AEST Investigating - We are currently investigating this issue.

May <var data-var='date'> 4</var>, <var data-var='time'>13:52</var> AEST Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>10:09</var> AEST Update - Some sites may still show "We will be back online shortly" intermittently. Our Development Team is working to resolve the issue as soon as possible. May <var data-var='date'> 4</var>, <var data-var='time'>10:04</var> AEST Monitoring - We are receiving reports that services are returning to normal. We are continuing to monitor the situation. May <var data-var='date'> 4</var>, <var data-var='time'>09:55</var> AEST Investigating - We are receiving reports of sites receiving "We will be back online shortly". Our Development Team are investigating now.

Control Panel and Webstore Disruption

Apr <var data-var='date'>30</var>, <var data-var='time'>10:50</var> AEST Resolved - The issue has been resolved and services are operating as normal. Apr <var data-var='date'>30</var>, <var data-var='time'>10:15</var> AEST Monitoring - We are receiving reports that services are returning to normal. We are continuing to monitor the situation. Apr <var data-var='date'>30</var>, <var data-var='time'>09:40</var> AEST Investigating - We are receiving reports of sites receiving "We will be back online shortly". Our Development Team are investigating now.

Apr <var data-var='date'>28</var>, <var data-var='time'>13:42</var> AEST Resolved - The issue impacting eBay integration appears to be resolved for affected merchants. This was related to a broader incident on eBay’s side. We recommend continuing to monitor the eBay API status page: https://developer.ebay.com/support/api-status/production/dns-resolution-failure-for-api-ebay-com and eBay system status page: https://www.ebay.com.au/sts?msockid=37d317c345a462fa0d8002bf446263f5 for any further updates. If you are still experiencing issues, please reach out to Neto support so we can investigate further. Apr <var data-var='date'>28</var>, <var data-var='time'>09:26</var> AEST Update - eBay has provided an update on their status page: https://www.ebay.com.au/sts?msockid=37d317c345a462fa0d8002bf446263f5 We're aware that some customers have been experiencing intermittent technical issues since Sunday on parts of the eBay platform. We appreciate your patience as we work to resolve this. eBay will protect your seller performance, including removal of: - Negative or Neutral Feedback related to the intermittent technical issues - Defects resulting from impacted orders (cancellations and claims closed without seller resolution) We will also protect your valid tracking upload rate metrics and on time shipping metrics from any impact. If you had an auction end after April 26, 12:01 pm PT, which you feel was impacted, you have the option to cancel the order and we will protect your seller performance and refund associated selling and ad fees. We know how important a reliable marketplace is and we appreciate your patience as we address this. Future updates from us will continue to be posted here. Apr <var data-var='date'>27</var>, <var data-var='time'>17:58</var> AEST Monitoring - eBay has identified a DNS resolution issue affecting their APIs: https://developer.ebay.com/support/api-status/production/dns-resolution-failure-for-api-ebay-com While there is no official confirmation of full resolution yet, we are seeing partial recovery, with processes starting to work for some merchants. Apr <var data-var='date'>27</var>, <var data-var='time'>13:17</var> AEST Identified - We are currently aware of an issue affecting eBay integration. eBay has confirmed a DNS resolution issue impacting their APIs, which may result in errors (including “error 0”) and failed or delayed syncs. You can view eBay’s official update here: https://developer.ebay.com/support/api-status/production/dns-resolution-failure-for-api-ebay-com

Apr <var data-var='date'>27</var>, <var data-var='time'>10:58</var> AEST Resolved - All services are now running normally. Apr <var data-var='date'>27</var>, <var data-var='time'>10:27</var> AEST Monitoring - Services are returning to normal. We are continuing to monitor the situation. Apr <var data-var='date'>27</var>, <var data-var='time'>10:13</var> AEST Investigating - We are receiving reports of some cPanel pages showing "Software Error". Our Development Team are investigating now

Intermittent cPanel Loading

Apr <var data-var='date'>24</var>, <var data-var='time'>14:36</var> AEST Resolved - No further impact or action required. Apr <var data-var='date'>24</var>, <var data-var='time'>10:23</var> AEST Monitoring - We are aware that Amazon has contacted some merchants directly regarding a potential deactivation of the integration. Our team is actively investigating and is in communication with Amazon. At this time, there is no impact to your integration. We will provide further updates if anything changes.

Amazon Integration

Apr <var data-var='date'>22</var>, <var data-var='time'>14:12</var> AEST Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>14:02</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>12:53</var> AEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>11:47</var> AEST Investigating - We are currently investigating an issue causing degraded performance on some Neto stores. We are actively working to identify the root cause and restore normal performance as quickly as possible.

Degraded Performance on some Neto Stores

Apr <var data-var='date'>21</var>, <var data-var='time'>10:41</var> AEST Resolved - The issue affecting Australia Post freight calculations has now been resolved. We appreciate your patience while we worked to restore normal service. Apr <var data-var='date'>16</var>, <var data-var='time'>14:52</var> AEST Update - We have identified a likely cause of the issue affecting Australia Post shipping rates for some stores. Our team is currently working on a hotfix to update the integration to Australia Post’s updated API service. This is expected to restore functionality for affected stores. Apr <var data-var='date'>16</var>, <var data-var='time'>14:07</var> AEST Identified - We are currently investigating an issue affecting some stores using the Australia Post Public API for shipping rate calculations. Affected merchants may experience no shipping options displaying at checkout, which can prevent customers from completing orders. We are working actively with Australia Post to resolve it as a priority. Workarounds While we continue working towards a resolution, merchants can use the following temporary options to restore checkout functionality: If you are using eParcel: Switch your shipping rate calculator from the Australia Post Public API to the eParcel rate calculator. If you are not using eParcel: Set up a backup flat rate in your Australia Post shipping table and configure it as a fallback. This allows customers to continue checking out if live rates are unavailable. If you need assistance applying these workarounds, please contact our support team and we’ll be happy to guide you through the setup. We will continue to provide updates as more information becomes available

Australia Post Shipping Rates Not Displaying at Checkout

Apr <var data-var='date'>16</var>, <var data-var='time'>12:54</var> AEST Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>11:01</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>16</var>, <var data-var='time'>10:56</var> AEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>16</var>, <var data-var='time'>10:53</var> AEST Investigating - We are currently investigating this issue.

Is Neto by Maropost down?

Neto by Maropost status is UP

Lastest published events

Maropost Identity – Account Security Update

Maropost ID Password Reset Notice

Control Panel Disruption

Neto by Maropost Services, Components and Regions

Recent Neto by Maropost events

Maropost Identity – Account Security Update

Maropost ID Password Reset Notice

Control Panel Disruption

Intermittent Control Panel Error

Intermittent Control Panel Error and Slowness

Control Panel Disruption