Sep <var data-var='date'>28</var>, <var data-var='time'>17:19</var> EDT Resolved - The incident impacting the US Service has been resolved. We continue to work with a limited set of customers to ensure all workspace issues are fully remediated. If you are not actively engaged with Customer Support and you are still experiencing any issues, please contact us for further investigation: https://support.netdocuments.com Thank you, NetDocuments Support Sep <var data-var='date'>24</var>, <var data-var='time'>18:02</var> EDT Update - At this time, nearly all recovery activities from the incident are complete. We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service as a first step if you do not see something you are expecting to. - All background processing queues and API connected integrations have been re-enabled and are operating at pre-incident levels. - Remediation for the incomplete or duplicate workspaces has completed. - The backlog of jobs for background processing has caught up for the majority of queues. Any remaining catchup is expected to complete overnight. If you are experiencing any additional issues or you are still not seeing something where you expect to, please contact Support via the portal: https://support.netdocuments.com Sep <var data-var='date'>24</var>, <var data-var='time'>13:27</var> EDT Update - All background processing queues and API connected integrations have been re-enabled. The Service continues to perform at expected levels. Background processing queues are quickly catching up and expected to return to typical processing times for all items within the next few hours. We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service as a first step if you do not see something you are expecting to. Remediation for the incomplete or duplicate workspaces is progressing. We anticipate that work will complete in the next few hours as well. We will continue to update this post again with additional information as it becomes available. If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com Sep <var data-var='date'>24</var>, <var data-var='time'>12:14</var> EDT Update - The synchronization of document and workspace IDs has completed. We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service. We are now reactivating Service components that were throttled to support recovery, including background processing and API connected integrations. Background processing queues will have a backlog of jobs to work through as they process items submitted over the last 24 hours. Additionally, now that the sync work is complete it is possible some customers may see incomplete or duplicate workspaces. We are working to identify those workspaces proactively and will be able to address them via a script. We will continue to update this post again with additional information as it becomes available. If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com Sep <var data-var='date'>24</var>, <var data-var='time'>11:09</var> EDT Update - We have completed the database rebalancing work. The remaining step is synchronizing document IDs. The majority of documents and workspaces are already available as expected, with a small percentage of this synchronization work remaining. We are actively refining time estimate and working to accelerate progress where possible. Currently we expect this to complete in the next 1-2 hours. Once synchronization is complete, we will begin restoring the remaining Service components that were throttled to support recovery, including background processing and API connected integrations. We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service. We will update this post again within the hour with further progress. If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com Sep <var data-var='date'>24</var>, <var data-var='time'>08:12</var> EDT Update - Response times and performance for the US Service have continued to remain stable. We have completed a system balance and are in the process of synchronizing documents IDs. We continue to monitor the situation closely as we perform the remaining work to restore full functionality. We will update this post as additional progress is made. If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com Sep <var data-var='date'>24</var>, <var data-var='time'>00:38</var> EDT Monitoring - Response times and performance for the US Service have remained stable. We continue to monitor the situation closely and the remaining work to restore full functionality will be completed in the overnight hours without the need for a declared Maintenance Window. We will update this post again at the start of the US business day on Thursday with resolution information. If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com Sep <var data-var='date'>23</var>, <var data-var='time'>18:06</var> EDT Update - Response times and performance for the US Service have stabilized. We are monitoring the situation closely and performing additional work to restore full functionality. Part of this effort involves rebalancing work on an impacted database. While the rebalancing work is completed there are possible document accessibility issues on a subset of documents related to the document or workspace ID. It is possible if a document or workspace id is stored where the rebalancing maintenance work is actively being performed it will appear as temporarily inaccessible. However, it will return to normal accessibility and interaction as the rebalancing work concludes. We will update this post again in the next few hours with further recovery progress or as new information is available. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Sep <var data-var='date'>23</var>, <var data-var='time'>13:38</var> EDT Identified - We have taken action to mitigate the issue impacting the US Service. We are seeing performance start to recover but the issue is still ongoing. While the system continues to recover there can still be slow navigation in the Service with intermittent failures loading workspace and homepage items along with the errors that have been present. Recovery is happening gradually, and we expect most functionality to continue improving over the coming hours. We will update this post again in the next couple of hours with further recovery progress. Using ndOffice to interact with documents has shown better performance and succuss rates than using the web directly. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Sep <var data-var='date'>23</var>, <var data-var='time'>12:24</var> EDT Update - We are continuing investigating an issue affecting the US Service.  We have identified the area of the Service responsible for the problem but not reached root cause yet. We continue to see persistent slow navigation in the Service with intermittent failures loading workspace and homepage items.  We are also seeing seeing errors checking documents in or out, including documents showing as locked. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Sep <var data-var='date'>23</var>, <var data-var='time'>11:11</var> EDT Update - We are continuing investigating an issue affecting the US Service. Customers have experienced intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Sep <var data-var='date'>23</var>, <var data-var='time'>09:34</var> EDT Update - We are continuing investigating an issue affecting the US Service. Customers may experience intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Sep <var data-var='date'>23</var>, <var data-var='time'>08:43</var> EDT Investigating - We are currently investigating an issue affecting the US Service. Customers may experience slow navigation in the Service and may see errors checking documents in or out. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Service Disruption - US Service

Sep <var data-var='date'>21</var>, <var data-var='time'>12:30</var> EDT Resolved - The issue affecting SmartView document previews in the US Service has been resolved. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Sep <var data-var='date'>18</var>, <var data-var='time'>23:27</var> EDT Monitoring - We have remediated the issue affecting SmartView document previews in the US Service and are continuing to troubleshoot Azure connectivity with our third-party partners. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/ Sep <var data-var='date'>18</var>, <var data-var='time'>11:56</var> EDT Investigating - We are currently investigating an issue with Smartview document previews and file details failing to load in the US Service. All other features of the Service are functioning normally. Opening documents directly via the web or through ndOffice is the recommended workaround to view documents until the issue is resolved. We will continue to update this post as more information is available. If you are experiencing difficulty, please contact support via the portal to log your Support case. https://support.netdocuments.com/

Smartview Document Previewing

Jul <var data-var='date'>16</var>, <var data-var='time'>08:32</var> EDT Resolved - The issue affecting M365 Outlook and Co-Author Login is resolved. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Jul <var data-var='date'>16</var>, <var data-var='time'>07:38</var> EDT Monitoring - The issue affecting M365 Outlook and Co-Author Login has been resolved, and we will continue to monitor closely. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Jul <var data-var='date'>16</var>, <var data-var='time'>06:45</var> EDT Identified - We have identified an issue affecting M365 Outlook and Co-Author Login to be a global incident with a third-party provider. We are working with the third party on a resolution. As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

M365 Outlook and Co-Author Login Error

Jun <var data-var='date'>30</var>, <var data-var='time'>16:33</var> EDT Resolved - The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/ Jun <var data-var='date'>30</var>, <var data-var='time'>16:12</var> EDT Monitoring - We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/ Jun <var data-var='date'>30</var>, <var data-var='time'>15:58</var> EDT Investigating - We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

US Service - Navigation Error

Jun <var data-var='date'>18</var>, <var data-var='time'>11:21</var> EDT Completed - This Maintenance Window has been canceled and may be rescheduled at a later date. Jun <var data-var='date'> 9</var>, <var data-var='time'>20:50</var> EDT Scheduled - The NetDocuments US Service region will undergo a Scheduled Maintenance Window outside of regional business hours on Friday, June 19, 2026, between the hours of 10:00 pm and 2:00 am EDT. While we do not anticipate any downtime during this event, we are announcing a formal Maintenance Window as there is a limited possibility of brief Service interruptions during the window. We will provide real-time updates here should anything change. If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Scheduled Maintenance Window - US Service

Jun <var data-var='date'>14</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:51</var> EDT Scheduled - Schedule Correction Following on our recent communications, the NetDocuments US Service region will undergo a Scheduled Maintenance Window outside of regional business hours on Saturday, June 13, 2026, between the hours of 10:00 pm and 12:00 am EDT to migrate to our new Content Delivery Network provider (CDN). We do not anticipate any downtime or customer impact during this event. This is an informational message only. More details on upcoming changes can be found here: https://support.netdocuments.com/s/article/Upcoming-NetDocuments-Network-Update-May-2026 Note: Due to security enhancements that are part of this infrastructure change, endpoints running older operating systems such as Windows Server 2012, Windows 7, or Windows 8.1 will likely experience issues accessing the platform once the migration is complete. All modern operating systems will continue to be supported. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Scheduled Maintenance Window - NetDocuments CDN Update - US Service

Jun <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:02</var> EDT Scheduled - The NetDocuments US Service region will undergo an Emergency Maintenance Window outside of regional business hours on Thursday, June 4, 2026, between the hours of 10:00 pm and 2:00 am EDT. We do not anticipate any downtime or customer impact during this event. This is an informational message only. We will provide real-time updates here should anything change. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Emergency Maintenance Window - US Service

Jun <var data-var='date'> 4</var>, <var data-var='time'>15:55</var> EDT Completed - This maintenance event has been cancelled. An updated Maintenance Window for tonight will be sent out shortly. Jun <var data-var='date'> 3</var>, <var data-var='time'>18:54</var> EDT Scheduled - The NetDocuments US Service region will undergo an Accelerated Maintenance Window outside of regional business hours on Friday, June 5, 2026, between the hours of 10:00 pm and 2:00 am EDT. We do not anticipate any downtime or customer impact during this event. This is an informational message only. We will provide real-time updates here should anything change. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Accelerated Maintenance Window - US Service

May <var data-var='date'>30</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>14:24</var> EDT Scheduled - The NetDocuments US Service region will undergo an Accelerated Maintenance Window outside of regional business hours on Friday, May 29, 2026, between the hours of 10:00 pm and 10:00 am EDT. We do not anticipate any downtime or customer impact during this event. This is an informational message only. We will provide real-time updates here should anything change. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

May <var data-var='date'>19</var>, <var data-var='time'>14:14</var> EDT Resolved - We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>19</var>, <var data-var='time'>13:36</var> EDT Monitoring - We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>19</var>, <var data-var='time'>12:28</var> EDT Update - We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>19</var>, <var data-var='time'>11:30</var> EDT Update - We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>19</var>, <var data-var='time'>10:43</var> EDT Update - We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>19</var>, <var data-var='time'>10:09</var> EDT Update - We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>19</var>, <var data-var='time'>09:29</var> EDT Update - We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>19</var>, <var data-var='time'>08:59</var> EDT Investigating - We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

May <var data-var='date'>18</var>, <var data-var='time'>19:12</var> EDT Resolved - The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>18</var>, <var data-var='time'>18:43</var> EDT Monitoring - We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>18</var>, <var data-var='time'>18:06</var> EDT Identified - We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'>18</var>, <var data-var='time'>17:42</var> EDT Investigating - We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

May <var data-var='date'> 8</var>, <var data-var='time'>21:12</var> EDT Resolved - The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'> 8</var>, <var data-var='time'>20:06</var> EDT Monitoring - We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'> 8</var>, <var data-var='time'>19:39</var> EDT Update - We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ May <var data-var='date'> 8</var>, <var data-var='time'>19:10</var> EDT Investigating - We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Service Disruption

May <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>19:16</var> EDT Scheduled - Note: This work was originally scheduled to be completed on Saturday, May 2 but was postponed. The NetDocuments US Service will undergo an Accelerated Maintenance Window outside of regional business hours on Wednesday, May 6, 2026 from the hours of 11:00 pm to 1:00 am EDT. While the maintenance window will be from 11:00 pm to 1:00 am EDT, we only anticipate a brief period of possible downtime within the window lasting a total of 5-10 minutes. If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Accelerated Maintenance Window with Brief Downtime - US Service

May <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>14:17</var> EDT Scheduled - The NetDocuments US Service region will undergo an Accelerated Maintenance Window outside of regional business hours on Sunday, May 3, 2026, between the hours of 9:00 pm and 2:00 am EDT. While we do not anticipate any downtime during this event, we are announcing a formal Maintenance Window as there is a limited possibility of brief Service interruptions during the window. We will provide real-time updates here should anything change. If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

May <var data-var='date'> 2</var>, <var data-var='time'>20:16</var> EDT Completed - Tonight's scheduled maintenance for the NetDocuments US Service has been postponed to a later date. Once rescheduled, we will post a new maintenance window. Apr <var data-var='date'>28</var>, <var data-var='time'>14:23</var> EDT Scheduled - The NetDocuments US Service will undergo an Accelerated Maintenance Window outside of regional business hours on Saturday, May 2, 2026 from the hours of 9:00 pm to 11:00 pm EDT. While the maintenance window will be from 9:00 pm to 11:00 pm EDT, we only anticipate a brief period of possible downtime within the window lasting a total of 5-10 minutes. If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Apr <var data-var='date'>27</var>, <var data-var='time'>10:52</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>10:51</var> EDT Update - The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/ Apr <var data-var='date'>27</var>, <var data-var='time'>10:19</var> EDT Monitoring - A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Apr <var data-var='date'>27</var>, <var data-var='time'>10:08</var> EDT Identified - We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Apr <var data-var='date'>27</var>, <var data-var='time'>10:04</var> EDT Investigating - We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

PatternBuilder 500 Error

Apr <var data-var='date'>26</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>25</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>20:04</var> EDT Scheduled - Following on our recent communications, the NetDocuments US Service region will undergo a Scheduled Maintenance Window outside of regional business hours on Saturday, April 25th. 2026 from the hours of 11:00 pm to 12:00 am EDT to conduct a name server migration.  We do not anticipate any downtime or customer impact during this event.  This is an informational message only.  More details on upcoming changes can be found here: https://support.netdocuments.com/s/article/Upcoming-NetDocuments-Network-Update-May-2026 If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Scheduled Maintenance Window - NetDocuments Network Update - US Service

Apr <var data-var='date'>19</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>18:44</var> EDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'> 4</var>, <var data-var='time'>16:19</var> EDT Scheduled - UPDATE: The schedule for the NetDocuments US Service region maintenance window has changed. There will now be a Scheduled Maintenance Window outside of regional business hours on Saturday, April 18th, 2026, from the hours between 10:00 pm and 2:00 am EDT. While the maintenance window will be from 10:00 pm to 2:00 am EDT, we only anticipate 1-2 brief periods of possible downtime within the window lasting a total of 5-10 minutes. If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Date Change: Scheduled Maintenance Window with Brief Downtime - US Service

Mar <var data-var='date'>18</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>10:26</var> EDT Scheduled - The NetDocuments US Service region will undergo an Accelerated Maintenance Window outside of regional business hours on Tuesday, March 17, 2026, from the hours between 10:00 pm and 1:00 am EDT. While the maintenance window will be from 10:00 pm to 1:00 am EDT, we only anticipate brief periods of possible downtime within that timeframe. If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Accelerated Maintenance Window with Downtime - US Service

Feb <var data-var='date'>27</var>, <var data-var='time'>10:35</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>09:50</var> EST Monitoring - The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

Performance Metrics Not Loading

Feb <var data-var='date'>26</var>, <var data-var='time'>23:27</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>26</var>, <var data-var='time'>22:35</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>22:30</var> EST Scheduled - The NetDocuments US Service region will undergo an Emergency Maintenance Window outside of regional business hours on Thursday, February 26th, 2026, from the hours between 10:30pm and 11:30pm EST. While the Maintenance Window is posted from 10:30 pm to 11:30 pm EST, we anticipate very limited impacts to the Service response, if any at all, and we expect the work will complete ahead of the scheduled time. If you plan to be working on documents during the Maintenance Window, you can check out the documents before the Maintenance Window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Emergency Maintenance Window on US Service

Feb <var data-var='date'>20</var>, <var data-var='time'>10:42</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>09:54</var> EST Identified - The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

Feb <var data-var='date'>18</var>, <var data-var='time'>23:21</var> EST Resolved - At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/ Feb <var data-var='date'>18</var>, <var data-var='time'>16:37</var> EST Monitoring - We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ Feb <var data-var='date'>18</var>, <var data-var='time'>15:57</var> EST Investigating - We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Server Error

Feb <var data-var='date'>18</var>, <var data-var='time'>23:20</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>19:48</var> EST Scheduled - The NetDocuments US Service region will undergo an Emergency Maintenance Window outside of regional business hours on Wednesday, February 18th, 2026, from the hours of 10:00 pm to 5:00 am EST. While the Maintenance Window is posted from 10:00 pm to 5:00 am EST, we anticipate very limited impacts to the Service response, if any at all, and we expect the work will complete ahead of the scheduled time. If you plan to be working on documents during the Maintenance Window, you can check out the documents before the Maintenance Window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice. If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Feb <var data-var='date'>13</var>, <var data-var='time'>09:26</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>17:20</var> EST Investigating - The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

Is NetDocuments US down?

NetDocuments US status is UP

Lastest published events

Service Disruption - US Service

Smartview Document Previewing

M365 Outlook and Co-Author Login Error

NetDocuments US Services, Components and Regions

Recent NetDocuments US events

Service Disruption - US Service

Smartview Document Previewing

M365 Outlook and Co-Author Login Error

US Service - Navigation Error

Scheduled Maintenance Window - US Service

Scheduled Maintenance Window - NetDocuments CDN Update - US Service