Jul <var data-var='date'>23</var>, <var data-var='time'>16:55</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>16:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>23</var>, <var data-var='time'>16:19</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>23</var>, <var data-var='time'>15:55</var> UTC Investigating - We are currently investigating this issue.

Delayed file processing for ILM models in app.nanonets.com

Jun <var data-var='date'>29</var>, <var data-var='time'>04:30</var> UTC Resolved - Between 04:21 AM UTC and 04:25 AM UTC on June 29th, app.nanonets.com experienced a brief service disruption, during which the application was unavailable. The issue was caused by an unexpected error encountered during backend infrastructure operations, resulting in a temporary interruption of service. The issue was identified and resolved promptly, and all services have been fully restored. We apologize for the inconvenience and appreciate your patience.

Brief Service Unavailability on June 29 for app.nanonets.com

Jun <var data-var='date'>25</var>, <var data-var='time'>22:30</var> UTC Resolved - Our database was running at capacity due to disk usage surge, this lasted for an hour before we recognized the problem and scaled the database.

Processing delay on Agent Tasks

Jun <var data-var='date'>25</var>, <var data-var='time'>13:30</var> UTC Resolved - Frontend resources taking time to load causing UI to freeze in loading state. Appropriate CDN fixes were implemented to fix the issue.

Agents UI freezing issue

Jun <var data-var='date'>24</var>, <var data-var='time'>13:30</var> UTC Resolved - We observed processing delay on tasks in Agents Platform for a couple of hours caused by architectural changes introduced by our team to increase observability of our platform.

Processing Delay on Agents

May <var data-var='date'>31</var>, <var data-var='time'>19:30</var> UTC Resolved - Between 12:53 AM IST and 01:00 AM IST on June 1, app.nanonets.com experienced a brief service disruption, during which the application was unavailable. The issue was caused by an unexpected error encountered during backend infrastructure operations, resulting in a temporary interruption of service. The issue was identified and resolved promptly, and all services have been fully restored. We are reviewing the incident and strengthening our deployment and validation processes to further reduce the likelihood of similar occurrences. We apologize for the inconvenience and appreciate your patience.

Brief Service Unavailability on June 1 for app.nanonets.com

May <var data-var='date'>14</var>, <var data-var='time'>22:00</var> UTC Resolved - From 22:00 UTC to 23:15 UTC on May 14th, we observed performance degradation in the oneshot service affecting LLM Nano models. The issue was primarily caused by a network issue with our GPU service provider. Our team worked with the provider to stabilize the service and performance has since recovered. As an additional preventive measure, we are introducing stronger fallback mechanisms to route requests to more accurate backup models during such events. We apologize for the inconvenience caused and appreciate your patience.

RCA: Performance Degradation for LLM Nano Models on May 14

May <var data-var='date'> 2</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 2</var>, <var data-var='time'>18:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>17:04</var> UTC Scheduled - We would like to inform you of an upcoming scheduled maintenance window aimed at improving the stability and scalability of our platform. Maintenance Window: May 2, 2026 - 6:30 PM to 9:30 PM UTC (up to 3 hours) Impact: During this time, the following services will experience a complete downtime: https://eu.nanonets.com/ https://eu-open.nanonets.com/ All APIs and related services in these regions will be unavailable for the duration of the maintenance window. We have scheduled this during a period of relatively low traffic and included buffer time to ensure the work is completed smoothly. We recommend planning your usage accordingly to avoid disruption. If you have any questions or need assistance, please reach out to our support team. Thank you for your understanding and support.

Scheduled Maintenance: EU & EU-Open Services Downtime

Apr <var data-var='date'>28</var>, <var data-var='time'>06:02</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>05:37</var> UTC Monitoring - We’ve temporarily routed LLM Nano traffic to LLM Mini, a more stable, accurate and higher-capacity variant, to mitigate errors. File processing should now be faster and more reliable while we continue working on resolving the underlying issue. Apr <var data-var='date'>28</var>, <var data-var='time'>05:16</var> UTC Investigating - We are currently investigating an issue affecting our GPU service provider infrastructure, which is causing elevated 5xx errors and timeouts for Instant Learning models using LLM Nano. Our team is actively working with the provider to identify and resolve the underlying network issues. We will share further updates as soon as we have more information.

Elevated 5xx Errors & Timeouts for Instant Learning (LLM Nano)

Apr <var data-var='date'> 9</var>, <var data-var='time'>06:30</var> UTC Resolved - Between 7:19 UTC and 7:29 UTC, a subset of users experienced intermittent 503 errors when accessing app.nanonets.com. A backend node went down and was replaced by a new node. Due to a DNS caching issue, traffic for some users could not be routed to the new node, resulting in failed requests. Other users were unaffected. The issue was identified and resolved by updating the load balancer configuration to ensure proper traffic routing. Preventive measures have been put in place to avoid recurrence.

Intermittent 503 Errors for Subset of Users on app.nanonets.com

Mar <var data-var='date'>30</var>, <var data-var='time'>14:03</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>13:52</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>30</var>, <var data-var='time'>13:41</var> UTC Investigating - We are currently investigating this issue.

Mar <var data-var='date'>10</var>, <var data-var='time'>15:58</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>15:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>15:19</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>14:43</var> UTC Investigating - We are currently investigating this issue.

Delayed file processing for all ILM models on app.nanonets.com

Mar <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> UTC Resolved - On 04th March between 11:00 AM and 1:10 PM UTC, we experienced a service degradation that affected Instant Learning models hosted on app.nanonets.com During this time window, the secondary database serving part of the processing workload experienced unusually high load. This temporarily reduced our overall processing capacity to approximately 50%. As a result Asynchronous uploads may have experienced increased response times and delayed file processing. Synchronous uploads may have encountered intermittent failures. Only Instant Learning models on app.nanonets.com were affected. Other model types and other regions remained fully operational. Our engineering team identified the source of the elevated database load and implemented corrective actions to stabilize the system. Processing capacity was restored and services returned to normal by 1:10 PM UTC. We are implementing additional optimizations to improve database performance and resilience. These improvements will be deployed over this week and will not require any downtime. We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue. Please feel free to reach out if you have any questions.

RCA for Processing Delays for Instant Learning Models on app.nanonets.com – 04 Mar

Feb <var data-var='date'>15</var>, <var data-var='time'>19:09</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>15</var>, <var data-var='time'>19:02</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>15</var>, <var data-var='time'>18:40</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>10:37</var> UTC Scheduled - On Sunday, 15th Feb from 18:40 UTC to 18:50 UTC, outbound traffic from app.nanonets.com will temporarily originate from a different public IP address: 52.34.203.195. Previously, traffic originated from 52.10.8.255. After the maintenance window, traffic will revert back to this original IP. If you enforce IP allowlisting, please ensure 52.34.203.195 is permitted during this maintenance window. Alternatively, you may choose to refrain from sending traffic during this 10-minute period. No services will be down during this maintenance window.

Network Maintenance Notice in US Region

Feb <var data-var='date'>11</var>, <var data-var='time'>09:26</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>09:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>11</var>, <var data-var='time'>09:10</var> UTC Investigating - We are currently investigating this issue.

Post-Processing Failures Impacting app.nanonets.com Models

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:35</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>15:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>15:13</var> UTC Identified - One of our GPU service provider is facing issues. We are working on resolving the issue with them.

Delayed File Processing and Intermittent Failures Across Regions

Jan <var data-var='date'>28</var>, <var data-var='time'>16:59</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>16:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>16:20</var> UTC Update - We have recovered the db. Processing has resumed and we are working on clearing the backlog. Jan <var data-var='date'>28</var>, <var data-var='time'>15:35</var> UTC Identified - We have identified the issue. A secondary database migration impacted indexes on a few core tables, leading to the current disruption. Our engineering team is actively working on restoring the database and we expect processing to resume once recovery is complete. We apologize for this unanticipated issue and will share an update as soon as services are fully restored. Jan <var data-var='date'>28</var>, <var data-var='time'>15:09</var> UTC Investigating - We are currently investigating this issue.

Delayed file processing for all ILM models in app.nanonets.com

Jan <var data-var='date'>27</var>, <var data-var='time'>22:12</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>21:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>27</var>, <var data-var='time'>18:27</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>27</var>, <var data-var='time'>17:24</var> UTC Investigating - We are currently investigating this issue.

Delayed file processing for models using async api in EU region

Jan <var data-var='date'>23</var>, <var data-var='time'>19:04</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>18:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>23</var>, <var data-var='time'>18:25</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>23</var>, <var data-var='time'>17:55</var> UTC Investigating - We are currently investigating this issue.

Delayed File Processing in EU & EU-Open Region

Jan <var data-var='date'>21</var>, <var data-var='time'>09:34</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>09:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>08:58</var> UTC Investigating - We are currently investigating this issue.

Async file processing & Extract data section file visibility issue for users using app.nanonets.com

Dec <var data-var='date'>11</var>, <var data-var='time'>09:52</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>09:30</var> UTC Monitoring - Our sync API is now operating normally. For async uploads, most results are already available and any remaining pending results will be processed within the next few minutes as we clear the backlog. Our team is addressing the issue on priority. We sincerely apologize for the inconvenience caused. Dec <var data-var='date'>11</var>, <var data-var='time'>07:56</var> UTC Investigating - We are currently investigating this issue.

Delay in file processing for Instant learning models in US region

Dec <var data-var='date'> 8</var>, <var data-var='time'>07:59</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:58</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:52</var> UTC Investigating - Service Disruption on https://in.nanonets.com US and EU regions are not affected

IN region Outage

Dec <var data-var='date'> 3</var>, <var data-var='time'>21:10</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>20:50</var> UTC Monitoring - Our sync prediction API for instant learning models is now operating normally. Async results for older files are available for most users and for few users we see some backlog which is getting cleared Dec <var data-var='date'> 3</var>, <var data-var='time'>17:08</var> UTC Update - We have identified the issue and increased our throughput to process requests faster. However, clearing the backlog may take some additional time. Our team is continuously monitoring the situation. We apologize for the inconvenience and appreciate your patience. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:35</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> UTC Investigating - We are currently investigating this issue.

High Response Times for Instant learning models in US region

Nov <var data-var='date'> 8</var>, <var data-var='time'>20:46</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 8</var>, <var data-var='time'>20:04</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'> 8</var>, <var data-var='time'>20:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 8</var>, <var data-var='time'>18:33</var> UTC Identified - The issue has been identified and a fix is being implemented.

Failures in some instant learning models

Oct <var data-var='date'>20</var>, <var data-var='time'>21:43</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>21:29</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>21:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>21:11</var> UTC Identified - On 20th Oct, a global AWS outage impacted one of our feature flag service providers, resulting in intermittent failures for some of our models. The issue originated from the provider's infrastructure dependency on affected AWS regions, which caused disruptions in feature flag evaluations within our system. Our engineering team promptly identified the root cause and implemented mitigation measures to restore functionality. We are continuously monitoring the situation and working with our partners to ensure full stability. We apologize for the inconvenience caused and appreciate your patience and understanding.

Is Nanonets down?

Nanonets status is UP

Lastest published events

Delayed file processing for ILM models in app.nanonets.com

Brief Service Unavailability on June 29 for app.nanonets.com

Processing delay on Agent Tasks

Nanonets Services, Components and Regions

Recent Nanonets events

Delayed file processing for ILM models in app.nanonets.com

Brief Service Unavailability on June 29 for app.nanonets.com

Processing delay on Agent Tasks

Agents UI freezing issue

Processing Delay on Agents

Brief Service Unavailability on June 1 for app.nanonets.com