Aug <var data-var='date'>18</var>, <var data-var='time'>15:05</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>13:31</var> CEST Investigating - We are currently investigating this issue.

Not possible to download PostNL digital stamps

Jul <var data-var='date'>18</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:28</var> CEST Scheduled - Due to maintenance at DPD, creating DPD shipments is not possible on Saturday 18 July from 18:00 till 22:00 CET.

Saturday 18 July, 18:00–22:00: Maintenance at DPD

Jul <var data-var='date'> 6</var>, <var data-var='time'>10:30</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:56</var> CEST Investigating - We are currently investigating this issue.

Not possible to download labels of DPD shipments

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:17</var> CEST Resolved - PostNL informed us the issue is solved. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:49</var> CEST Update - PostNL is still working on it. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:07</var> CEST Identified - PostNL identified the issue and is working on resolving it. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:54</var> CEST Update - PostNL is still working on it. Jul <var data-var='date'> 1</var>, <var data-var='time'>16:17</var> CEST Investigating - There is currently a disruption at PostNL affecting some international shipments that use a partner carrier. As a result, in some cases only the partner barcode is shown on the shipping label. This issue currently applies at least to shipments to Malta and concerns barcodes starting with CM. We are in contact with PostNL and are working to resolve this as soon as possible. Unfortunately, there is currently no indication of when the issue will be resolved.

PostNL disruption: international shipments with partner barcode

Jun <var data-var='date'>10</var>, <var data-var='time'>09:17</var> CEST Resolved - PostNL has resolved the problem, which is confirmed by us. Jun <var data-var='date'> 9</var>, <var data-var='time'>17:29</var> CEST Update - PostNL is still working hard on a solution, the root cause is not determined yet. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:36</var> CEST Update - PostNL is still working hard on a solution Jun <var data-var='date'> 9</var>, <var data-var='time'>11:23</var> CEST Identified - PostNL is currently working hard on a solution

Scheduling the one-off and recurring collection of individual parcels via PostNL's Collection Service is currently not working

Jun <var data-var='date'> 1</var>, <var data-var='time'>12:17</var> CEST Resolved - The issue is solved; the performance is back to normal. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:58</var> CEST Update - We are still investigating the performance degradation. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> CEST Investigating - We are experiencing performance degradation and are investigating it.

Performance degradation

May <var data-var='date'>28</var>, <var data-var='time'>03:45</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>02:15</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>12:41</var> CEST Scheduled - PostNL has indicated that it will be carrying out maintenance on their APIs. The MyParcel APIs will be affected by this; it will not be possible to create PostNL shipments.

Thursday 28 May, 02:15–03:45: Maintenance at PostNL

Mar <var data-var='date'>30</var>, <var data-var='time'>18:13</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>17:25</var> CEST Update - The MyParcel API and components using it (like the Backoffice) are slow, instead of down. Mar <var data-var='date'>30</var>, <var data-var='time'>17:21</var> CEST Identified - We identified the component which is causing the current issue, it concerns a specific AWS service. We are currently in close contact with AWS, to get more details which can help solving the issue. Mar <var data-var='date'>30</var>, <var data-var='time'>16:21</var> CEST Update - We are still investigating the issue. Mar <var data-var='date'>30</var>, <var data-var='time'>15:39</var> CEST Investigating - We are currently investigating this issue.

The MyParcel API and components using it (like the Backoffice) are slow

Mar <var data-var='date'>10</var>, <var data-var='time'>15:14</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>15:11</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>15:10</var> CET Investigating - At the moment it is not possible to log in to the MyParcel website. Our technical teams are currently investigating the cause of the problem. We will keep you updated as soon as more information becomes available or when the issue has been resolved.

MyParcel Login Issue

Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 6</var>, <var data-var='time'>12:31</var> CET Scheduled - Due to maintenance at DPD, creating DPD shipments is not possible on Saturday 7 March from 18:00 to 22:00 CET.

Saturday 7 March, 18:00–22:00: Maintenance at DPD

Feb <var data-var='date'>13</var>, <var data-var='time'>13:14</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>12:23</var> CET Update - The issue turned out to be on MyParcel's side. We are working on a solution. Feb <var data-var='date'>13</var>, <var data-var='time'>11:07</var> CET Identified - You're temporarily unable to create international mailbox parcels. Mailbox parcels within the Netherlands can still be created as usual. PostNL is working on a solution. We'll keep you updated.

Mailbox international

Feb <var data-var='date'>10</var>, <var data-var='time'>09:36</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>15:55</var> CET Update - PostNL is expecting to have the issue fixed Monday 9th of February. Feb <var data-var='date'> 4</var>, <var data-var='time'>14:11</var> CET Update - PostNL is expecting to have the issue fixed by the end of today. Feb <var data-var='date'> 3</var>, <var data-var='time'>17:32</var> CET Identified - PostNL identified the issue and will work on a solution. It only applies to Spain and Portugal. Feb <var data-var='date'> 3</var>, <var data-var='time'>16:13</var> CET Investigating - PostNL is investigating the issue.

Shipping labels for insured PostNL small parcel shipments to Spain and Portugal cannot currently be scanned at drop-off points

Jan <var data-var='date'>12</var>, <var data-var='time'>10:59</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>09:38</var> CET Investigating - This impacts Bol. order import. We are checking it with Bol.

Bol. API outage

Dec <var data-var='date'>22</var>, <var data-var='time'>15:36</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>15:11</var> CET Identified - The issue has been identified and a fix is being implemented.

Not possible to create Bpost shipments to France, since their partner La Poste is suffering from a cyber attack

Nov <var data-var='date'>18</var>, <var data-var='time'>19:53</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>15:22</var> CET Identified - Users can experience problems while creating a DPD shipping label, PostNL digital stamp and pallets. This is caused by a Cloudfare issue. More information about this outage here: https://www.cloudflarestatus.com. We continue monitoring this issue and keep you updated here.

DPD, Digital stamp and pallets - problems creating a shipping label

Nov <var data-var='date'>11</var>, <var data-var='time'>14:21</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>14:01</var> CET Update - DPD confirmed their service is having issues, they are investigating it. Nov <var data-var='date'>11</var>, <var data-var='time'>14:00</var> CET Investigating - We are currently investigating this issue.

Nov <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> CET Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>31</var>, <var data-var='time'>16:56</var> CET Scheduled - Due to maintenance at DPD, creating DPD shipments is not possible on Saturday 1 November from 16:00 to 20:00 CET.

Saturday 1 November, 16:00–20:00: Maintenance at DPD

Oct <var data-var='date'>26</var>, <var data-var='time'>09:05</var> CET Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>26</var>, <var data-var='time'>09:05</var> CET Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct <var data-var='date'>26</var>, <var data-var='time'>07:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>21</var>, <var data-var='time'>15:19</var> CEST Scheduled - On Sunday October 26th, the backoffice and the myparcel.me website (the returns and track & trace portal) will undergo scheduled maintenance between 07:00 and 08:30. During this time, the environment will be temporarily unavailable for a short amount of time. Thank you for your understanding. Op zondag 26 oktober zal de backoffice en de myparcel.me website (retouren en track & trace portaal) gepland onderhoud ondergaan tussen 07:00 en 08:30 uur. Tijdens dit onderhoud zal de omgeving kort niet beschikbaar zijn. Bedankt voor je begrip.

Scheduled downtime for backoffice and the myparcel.me website

Oct <var data-var='date'>17</var>, <var data-var='time'>16:24</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>17</var>, <var data-var='time'>16:23</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>17</var>, <var data-var='time'>16:19</var> CEST Investigating - We are currently investigating this issue.

Not possible to create DHL For You shipments

Sep <var data-var='date'> 5</var>, <var data-var='time'>17:48</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 5</var>, <var data-var='time'>15:29</var> CEST Identified - Unfortunately, creating a European return label is currently not possible. PostNL is working hard on a solution and is doing everything possible to resolve this issue as soon as possible.

Temporary outage: European return label via PostNL not available

Jul <var data-var='date'>17</var>, <var data-var='time'>16:12</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>11:02</var> CEST Investigating - We are currently investigating this issue.

PostNL mailbox parcel label is empty

Jul <var data-var='date'>16</var>, <var data-var='time'>13:42</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>12:12</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>16</var>, <var data-var='time'>11:02</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>24</var>, <var data-var='time'>01:18</var> CEST Resolved - We managed to fix the issue ourselves, delivery options are working as expected now. May <var data-var='date'>24</var>, <var data-var='time'>01:17</var> CEST Update - We managed to fix the issue ourselves, delivery options are working as expected now. May <var data-var='date'>23</var>, <var data-var='time'>16:37</var> CEST Identified - PostNL identified the issue and planned to have the issue fixed Monday 26th of May in the morning. May <var data-var='date'>23</var>, <var data-var='time'>12:54</var> CEST Update - PostNL is investigating the issue. May <var data-var='date'>23</var>, <var data-var='time'>09:28</var> CEST Investigating - We are currently investigating this issue.

Fetching of dates and times for delivery options for PostNL is currently not working

Apr <var data-var='date'>14</var>, <var data-var='time'>12:13</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>10:32</var> CEST Identified - Issue is at DPD side. Apr <var data-var='date'>14</var>, <var data-var='time'>10:31</var> CEST Investigating - We are currently investigating this issue.

Not possible to create DPD shipments

Apr <var data-var='date'>13</var>, <var data-var='time'>15:48</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>13:26</var> CEST Identified - At the moment, it is not possible to create shipments via DPD due to an issue on DPD’s side. We hope the problem will be resolved soon. We will inform you as soon as there is an update.

Is MyParcel down?

MyParcel status is UP

Lastest published events

Not possible to download PostNL digital stamps

Saturday 18 July, 18:00–22:00: Maintenance at DPD

Not possible to download labels of DPD shipments

MyParcel Services, Components and Regions

Recent MyParcel events

Not possible to download PostNL digital stamps

Saturday 18 July, 18:00–22:00: Maintenance at DPD

Not possible to download labels of DPD shipments

PostNL disruption: international shipments with partner barcode

Scheduling the one-off and recurring collection of individual parcels via PostNL's Collection Service is currently not working

Performance degradation