Mar <var data-var='date'>30</var>, <var data-var='time'>18:13</var> CEST Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>17:25</var> CEST Update - The MyParcel API and components using it (like the Backoffice) are slow, instead of down.Mar <var data-var='date'>30</var>, <var data-var='time'>17:21</var> CEST Identified - We identified the component which is causing the current issue, it concerns a specific AWS service. We are currently in close contact with AWS, to get more details which can help solving the issue.Mar <var data-var='date'>30</var>, <var data-var='time'>16:21</var> CEST Update - We are still investigating the issue.Mar <var data-var='date'>30</var>, <var data-var='time'>15:39</var> CEST Investigating - We are currently investigating this issue.

The MyParcel API and components using it (like the Backoffice) are slow

Mar <var data-var='date'>10</var>, <var data-var='time'>15:14</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>15:11</var> CET Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>10</var>, <var data-var='time'>15:10</var> CET Investigating - At the moment it is not possible to log in to the MyParcel website. Our technical teams are currently investigating the cause of the problem. We will keep you updated as soon as more information becomes available or when the issue has been resolved.

MyParcel Login Issue

Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 6</var>, <var data-var='time'>12:31</var> CET Scheduled - Due to maintenance at DPD, creating DPD shipments is not possible on Saturday 7 March from 18:00 to 22:00 CET.

Saturday 7 March, 18:00–22:00: Maintenance at DPD

Feb <var data-var='date'>13</var>, <var data-var='time'>13:14</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>13</var>, <var data-var='time'>12:23</var> CET Update - The issue turned out to be on MyParcel's side. We are working on a solution.Feb <var data-var='date'>13</var>, <var data-var='time'>11:07</var> CET Identified - You're temporarily unable to create international mailbox parcels. Mailbox parcels within the Netherlands can still be created as usual. PostNL is working on a solution. We'll keep you updated.

Mailbox international

Feb <var data-var='date'>10</var>, <var data-var='time'>09:36</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>15:55</var> CET Update - PostNL is expecting to have the issue fixed Monday 9th of February.Feb <var data-var='date'> 4</var>, <var data-var='time'>14:11</var> CET Update - PostNL is expecting to have the issue fixed by the end of today.Feb <var data-var='date'> 3</var>, <var data-var='time'>17:32</var> CET Identified - PostNL identified the issue and will work on a solution. It only applies to Spain and Portugal.Feb <var data-var='date'> 3</var>, <var data-var='time'>16:13</var> CET Investigating - PostNL is investigating the issue.

Shipping labels for insured PostNL small parcel shipments to Spain and Portugal cannot currently be scanned at drop-off points

Jan <var data-var='date'>12</var>, <var data-var='time'>10:59</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>09:38</var> CET Investigating - This impacts Bol. order import. We are checking it with Bol.

Bol. API outage

Dec <var data-var='date'>22</var>, <var data-var='time'>15:36</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'>22</var>, <var data-var='time'>15:11</var> CET Identified - The issue has been identified and a fix is being implemented.

Not possible to create Bpost shipments to France, since their partner La Poste is suffering from a cyber attack

Nov <var data-var='date'>18</var>, <var data-var='time'>19:53</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>15:22</var> CET Identified - Users can experience problems while creating a DPD shipping label, PostNL digital stamp and pallets. This is caused by a Cloudfare issue. More information about this outage here: https://www.cloudflarestatus.com. We continue monitoring this issue and keep you updated here.

DPD, Digital stamp and pallets - problems creating a shipping label

Nov <var data-var='date'>11</var>, <var data-var='time'>14:21</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>14:01</var> CET Update - DPD confirmed their service is having issues, they are investigating it.Nov <var data-var='date'>11</var>, <var data-var='time'>14:00</var> CET Investigating - We are currently investigating this issue.

Not possible to download labels of DPD shipments

Nov <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> CET Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>31</var>, <var data-var='time'>16:56</var> CET Scheduled - Due to maintenance at DPD, creating DPD shipments is not possible on Saturday 1 November from 16:00 to 20:00 CET.

Saturday 1 November, 16:00–20:00: Maintenance at DPD

Oct <var data-var='date'>26</var>, <var data-var='time'>09:05</var> CET Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>26</var>, <var data-var='time'>09:05</var> CET Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Oct <var data-var='date'>26</var>, <var data-var='time'>07:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>21</var>, <var data-var='time'>15:19</var> CEST Scheduled - On Sunday October 26th, the backoffice and the myparcel.me website (the returns and track & trace portal) will undergo scheduled maintenance between 07:00 and 08:30. During this time, the environment will be temporarily unavailable for a short amount of time. Thank you for your understanding. Op zondag 26 oktober zal de backoffice en de myparcel.me website (retouren en track & trace portaal) gepland onderhoud ondergaan tussen 07:00 en 08:30 uur. Tijdens dit onderhoud zal de omgeving kort niet beschikbaar zijn. Bedankt voor je begrip.

Scheduled downtime for backoffice and the myparcel.me website

Oct <var data-var='date'>17</var>, <var data-var='time'>16:24</var> CEST Resolved - This incident has been resolved.Oct <var data-var='date'>17</var>, <var data-var='time'>16:23</var> CEST Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>17</var>, <var data-var='time'>16:19</var> CEST Investigating - We are currently investigating this issue.

Not possible to create DHL For You shipments

Sep <var data-var='date'> 5</var>, <var data-var='time'>17:48</var> CEST Resolved - This incident has been resolved.Sep <var data-var='date'> 5</var>, <var data-var='time'>15:29</var> CEST Identified - Unfortunately, creating a European return label is currently not possible. PostNL is working hard on a solution and is doing everything possible to resolve this issue as soon as possible.

Temporary outage: European return label via PostNL not available

Jul <var data-var='date'>17</var>, <var data-var='time'>16:12</var> CEST Resolved - This incident has been resolved.Jul <var data-var='date'>17</var>, <var data-var='time'>11:02</var> CEST Investigating - We are currently investigating this issue.

PostNL mailbox parcel label is empty

Jul <var data-var='date'>16</var>, <var data-var='time'>13:42</var> CEST Resolved - This incident has been resolved.Jul <var data-var='date'>16</var>, <var data-var='time'>12:12</var> CEST Identified - The issue has been identified and a fix is being implemented.Jul <var data-var='date'>16</var>, <var data-var='time'>11:02</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>24</var>, <var data-var='time'>01:18</var> CEST Resolved - We managed to fix the issue ourselves, delivery options are working as expected now.May <var data-var='date'>24</var>, <var data-var='time'>01:17</var> CEST Update - We managed to fix the issue ourselves, delivery options are working as expected now.May <var data-var='date'>23</var>, <var data-var='time'>16:37</var> CEST Identified - PostNL identified the issue and planned to have the issue fixed Monday 26th of May in the morning.May <var data-var='date'>23</var>, <var data-var='time'>12:54</var> CEST Update - PostNL is investigating the issue.May <var data-var='date'>23</var>, <var data-var='time'>09:28</var> CEST Investigating - We are currently investigating this issue.

Fetching of dates and times for delivery options for PostNL is currently not working

Apr <var data-var='date'>14</var>, <var data-var='time'>12:13</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'>14</var>, <var data-var='time'>10:32</var> CEST Identified - Issue is at DPD side.Apr <var data-var='date'>14</var>, <var data-var='time'>10:31</var> CEST Investigating - We are currently investigating this issue.

Not possible to create DPD shipments

Apr <var data-var='date'>13</var>, <var data-var='time'>15:48</var> CEST Resolved - This incident has been resolved.Apr <var data-var='date'>12</var>, <var data-var='time'>13:26</var> CEST Identified - At the moment, it is not possible to create shipments via DPD due to an issue on DPD’s side. We hope the problem will be resolved soon. We will inform you as soon as there is an update.

Mar <var data-var='date'>31</var>, <var data-var='time'>08:55</var> CEST Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>08:48</var> CEST Investigating - We are currently experiencing an issue that prevents access to the shipment overview and viewing of shipments.

Shipment Overview Unavailable

Mar <var data-var='date'>20</var>, <var data-var='time'>12:56</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>20</var>, <var data-var='time'>12:42</var> CET Investigating - We are currently investigating this issue.

Not possible to create DHL shipments

Mar <var data-var='date'>13</var>, <var data-var='time'>14:15</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>13</var>, <var data-var='time'>13:58</var> CET Update - No update.Mar <var data-var='date'>13</var>, <var data-var='time'>10:54</var> CET Identified - The issue is caused by issues in the connection to the PostNL API. We are in contact with PostNL to get this issue solved.Mar <var data-var='date'>13</var>, <var data-var='time'>09:58</var> CET Investigating - We are currently investigating this issue.

Delivery options not working properly

Mar <var data-var='date'>10</var>, <var data-var='time'>15:45</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>15:40</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>10</var>, <var data-var='time'>15:39</var> CET Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>10</var>, <var data-var='time'>15:23</var> CET Investigating - We are currently investigating this issue.

Not possible to create and update shipments

Feb <var data-var='date'> 2</var>, <var data-var='time'>01:50</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>17</var>, <var data-var='time'>16:20</var> CET Scheduled - We will perform scheduled maintenance on our database to improve system performance and reliability. The maintenance will take approximately 4-5 hours, during which our whole platform will be unavailable. We apologize for the inconvenience. We zullen gepland onderhoud uitvoeren aan onze database om de prestaties en betrouwbaarheid te verbeteren. Tijdens dit onderhoud zal ons gehele platform gedurende ongeveer 4-5 uur niet bereikbaar zijn. Onze excuses voor het ongemak

Scheduled downtime for database maintenance

Jan <var data-var='date'>20</var>, <var data-var='time'>08:42</var> CET Resolved - This incident has been resolved.Aug <var data-var='date'>23</var>, <var data-var='time'>11:30</var> CEST Identified - The issue has been identified and a fix is being implemented.Aug <var data-var='date'>23</var>, <var data-var='time'>11:29</var> CEST Investigating - Currently there is an issue with non common special characters when downloading labels for shipments to non-NL countries. In case you'll receive an error, please replace those special characters with 'regular' characters.

Issue with special characters for shipments to non-NL countries.

Dec <var data-var='date'>20</var>, <var data-var='time'>12:16</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'>20</var>, <var data-var='time'>11:52</var> CET Investigating - We are currently investigating this issue.

Is MyParcel down?

MyParcel status is UP

Lastest published events

The MyParcel API and components using it (like the Backoffice) are slow

MyParcel Login Issue

Saturday 7 March, 18:00–22:00: Maintenance at DPD

MyParcel Services, Components and Regions

Recent MyParcel events

The MyParcel API and components using it (like the Backoffice) are slow

MyParcel Login Issue

Saturday 7 March, 18:00–22:00: Maintenance at DPD

Mailbox international

Shipping labels for insured PostNL small parcel shipments to Spain and Portugal cannot currently be scanned at drop-off points

Bol. API outage

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Is MyParcel down?

MyParcel status is UP

Lastest published events

The MyParcel API and components using it (like the Backoffice) are slow

MyParcel Login Issue

Saturday 7 March, 18:00–22:00: Maintenance at DPD

MyParcel Services, Components and Regions

Recent MyParcel events

The MyParcel API and components using it (like the Backoffice) are slow

MyParcel Login Issue

Saturday 7 March, 18:00–22:00: Maintenance at DPD

Mailbox international

Shipping labels for insured PostNL small parcel shipments to Spain and Portugal cannot currently be scanned at drop-off points

Bol. API outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!