May <var data-var='date'>19</var>, <var data-var='time'>23:56</var> UTC Resolved - From 21:02 UTC to 22:55 UTC some live streams may have experienced elevated rebuffering. We have identified and mitigated the issue.

Elevated rebuffering in live streams

May <var data-var='date'>19</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>22:10</var> UTC Scheduled - In order to improve the reliability of our realtime systems, we will be undergoing scheduled maintenance. During this time, customers from EU may see duplicate messages via our view stream exports to their Kinesis or PubSub endpoints. This will not affect views or metrics once this window is complete.

Mux Data Infrastructure Maintenance

May <var data-var='date'>14</var>, <var data-var='time'>20:57</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>20:33</var> UTC Monitoring - We have identified the issue and have deployed a fix. We are continuing to monitor. May <var data-var='date'>14</var>, <var data-var='time'>20:31</var> UTC Investigating - We are seeing high webhook delivery latency. We are actively investigating

Webhook Delivery Stalled

May <var data-var='date'> 8</var>, <var data-var='time'>03:44</var> UTC Resolved - From 03:08UTC to 03:14UTC we saw increased request error rates and webhook delivery latency increases. The issue is mitigated and systems are operating normally.

Elevated API errors and webhook delivery latency

May <var data-var='date'> 7</var>, <var data-var='time'>23:41</var> UTC Resolved - This incident has been resolved May <var data-var='date'> 7</var>, <var data-var='time'>23:18</var> UTC Monitoring - Our team has implemented a fix and we are monitoring the results. We’ll post an update as soon as the issue is fully resolved. May <var data-var='date'> 7</var>, <var data-var='time'>22:39</var> UTC Identified - Our team has identified the cause of elevated Data Historical metrics errors and is actively working on a fix. We’ll continue to share updates as we have them. May <var data-var='date'> 7</var>, <var data-var='time'>22:32</var> UTC Investigating - We are currently investigating errors in Mux Data historical metrics beginning at approximately 22:08 UTC. We apologize for the inconvenience and will share an update once we have more information.

Elevated errors in Mux Data Historical metrics

May <var data-var='date'> 6</var>, <var data-var='time'>18:24</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>17:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>16:41</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>16:36</var> UTC Investigating - We are currently investigating an issue where playback may experience elevated rebuffering rates and playback failures.

Elevated rebuffering and playback failures

May <var data-var='date'> 5</var>, <var data-var='time'>20:54</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>19:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>19:18</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>18:52</var> UTC Investigating - We are currently investigating the issue

Elevated rebuffering and startup times for some on-demand assets and live streams

Apr <var data-var='date'>30</var>, <var data-var='time'>03:30</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>02:26</var> UTC Monitoring - Our pipeline latency is resolved and we are caught up as of 1:50 UTC Apr <var data-var='date'>30</var>, <var data-var='time'>01:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>00:22</var> UTC Investigating - Mux Data Views for EU customers are delayed beginning 22:53 UTC. We are investigating

Mux Data Delayed Views for EU customers

Apr <var data-var='date'>28</var>, <var data-var='time'>17:33</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>16:22</var> UTC Monitoring - We are monitoring for additional latency. EU saw elevated latency 15:50 UTC to 16:04 UTC. Monitoring data was inaccurate during that window and views were delayed. No data was lost. Apr <var data-var='date'>28</var>, <var data-var='time'>16:05</var> UTC Investigating - We are seeing some latency in both Monitoring and Historical views starting 15:53 UTC for EU customers and are currently investigating

Mux Data Pipeline Latency for EU Customers

Apr <var data-var='date'>28</var>, <var data-var='time'>03:50</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>20:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>20:08</var> UTC Investigating - Small percentage of static rendition downloads. We are currently investigating this issue.

Issues downloading MP4 assets

Apr <var data-var='date'>22</var>, <var data-var='time'>19:46</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>18:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>18:10</var> UTC Investigating - We are investigating increased startup times, re-buffering, and playback errors from 429 errors on some live streams and on-demand assets.

Increased re-buffering and errors for some assets and live streams

Apr <var data-var='date'>22</var>, <var data-var='time'>00:06</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>18:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>18:14</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>21</var>, <var data-var='time'>17:52</var> UTC Update - We are investigating an issue causing delays in processing for some assets. Additionally, the generation of static renditions, masters, and captions may be delayed. Apr <var data-var='date'>21</var>, <var data-var='time'>17:36</var> UTC Investigating - We are investigating an issue causing delays in processing for some assets.

Ingest delays for some assets

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:49</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:20</var> UTC Investigating - We are currently investigating an issue where dashboard.mux.com is unavailable and may be showing an exception when loaded. All Data and Video services aside from dashboard.mux.com are unaffected.

Mux Dashboard unavailable

Mar <var data-var='date'> 7</var>, <var data-var='time'>01:57</var> UTC Resolved - Engineers have resolved the issue with clips not having audio. Any new clips will function as expected. Impacted clips created during the incident window are not retroactively corrected, but can be re-created from the original asset. Mar <var data-var='date'> 6</var>, <var data-var='time'>22:57</var> UTC Identified - A recent encoding change caused a mismatch in initialization metadata for some clips that were created in the last 24 hours. This would affect clips of assets created before Thursday, March 6 — 15:11 UTC that utilized "basic" or "premium" video_quality. A fix is currently being worked on.

video clips audio loss

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:35</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>07:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Latency has returned to normal. Mar <var data-var='date'> 3</var>, <var data-var='time'>07:42</var> UTC Identified - The issue has been identified and we are implementing a fix. Latency in the system is reduced, but still remains for some customers. Mar <var data-var='date'> 3</var>, <var data-var='time'>06:36</var> UTC Update - We are continuing to investigate and will post as soon as we know more. Mar <var data-var='date'> 3</var>, <var data-var='time'>05:56</var> UTC Update - We are continuing to investigate and are seeing significant latency in our collection pipeline. Mar <var data-var='date'> 3</var>, <var data-var='time'>05:29</var> UTC Investigating - We are currently investigating an issue with our Mux Data Monitoring collection pipeline. Data may be delayed or missing beginning 05:14 UTC

Mux Data Monitoring Issues

Feb <var data-var='date'>25</var>, <var data-var='time'>00:32</var> UTC Resolved - After monitoring the fix we have confirmed full resolution. Feb <var data-var='date'>24</var>, <var data-var='time'>21:08</var> UTC Monitoring - Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>20:37</var> UTC Identified - Our teams identified the cause of the delays and are actively working on recovery. Feb <var data-var='date'>24</var>, <var data-var='time'>20:06</var> UTC Investigating - We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

Delayed video ingest and webhook delivery for some customers

Feb <var data-var='date'>23</var>, <var data-var='time'>15:57</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>14:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident. Feb <var data-var='date'>23</var>, <var data-var='time'>14:28</var> UTC Investigating - We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

Direct upload failures and playback failures for some customers

Feb <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 1</var>, <var data-var='time'>16:59</var> UTC Monitoring - We have completed the remediation steps for impacted assets and will be monitoring. Jan <var data-var='date'>30</var>, <var data-var='time'>18:59</var> UTC Update - A fix has been implemented to address the issue for new assets, and our team is working through any remaining affected assets. We will post further updates as we have them. Jan <var data-var='date'>29</var>, <var data-var='time'>20:40</var> UTC Identified - We have identified the cause of this issue and our team is working on a fix. Jan <var data-var='date'>29</var>, <var data-var='time'>18:07</var> UTC Investigating - We are investigating an issue that causes some audio or video segments to be corrupt, causing playback quality degradation on affected assets.

Corruption on some segments of some videos

Feb <var data-var='date'> 1</var>, <var data-var='time'>23:20</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 1</var>, <var data-var='time'>22:25</var> UTC Monitoring - We've taken corrective action and are monitoring the results. Tail latencies have fully recovered. Feb <var data-var='date'> 1</var>, <var data-var='time'>22:17</var> UTC Update - Elevated latency in the processing of incoming monitoring data began approximately 21:35 UTC. This impacted most customers that have access to monitoring data. Latency has starting improving, and we continue to investigate root cause. Feb <var data-var='date'> 1</var>, <var data-var='time'>21:56</var> UTC Investigating - We are investigating an issue where monitoring data is significantly delayed

Monitoring dashboard data delayed

Jan <var data-var='date'>25</var>, <var data-var='time'>13:09</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>25</var>, <var data-var='time'>12:08</var> UTC Monitoring - Our team has implemented a fix to resolve the issue and is monitoring the situation. We'll post an update as soon as the issue is fully resolved. Jan <var data-var='date'>25</var>, <var data-var='time'>10:42</var> UTC Investigating - We are currently investigating errors in Mux Data, that are impacting some customers' metric collection, beginning at approximately 0935 UTC. We apologize for the inconvenience and will share an update once we have more information.

Delayed data in Mux Data Monitoring dashboard and APIs

Jan <var data-var='date'>23</var>, <var data-var='time'>06:06</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>01:50</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>23</var>, <var data-var='time'>01:34</var> UTC Monitoring - The issue has been identified and a fix has been implemented. We will continue to monitor. Jan <var data-var='date'>23</var>, <var data-var='time'>00:57</var> UTC Investigating - We're experiencing an elevated level of Livestream connection errors and are currently looking into the issue.

Elevated Livestream Errors

Jan <var data-var='date'> 9</var>, <var data-var='time'>23:57</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>23:25</var> UTC Monitoring - Our team has implemented a fix to resolve the delayed historical metrics, and is monitoring the situation. We’ll post an update as soon as the issue is fully resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>23:15</var> UTC Identified - Our team has identified a cause to delayed historical data and is actively working on a fix. We’ll continue to share updates as we have them. Jan <var data-var='date'> 9</var>, <var data-var='time'>22:51</var> UTC Investigating - We are currently investigating possible delays in Mux Data historical metrics beginning at approximately 19:55 UTC. We apologize for the inconvenience and will share an update once we have more information.

Possible Mux Data historical metrics delays

Dec <var data-var='date'> 5</var>, <var data-var='time'>02:16</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:15</var> UTC Monitoring - From 2025-12-05 00:07:00 UTC to 2025-12-05 00:36:00 UTC, several Mux Data servers experienced degraded connectivity. This resulted in monitoring dashboards being unable to load, beacon ingestion to slow slightly, and in some instances a small number of missing views at 00:08:50 UTC and 00:35:35 UTC Dec <var data-var='date'> 5</var>, <var data-var='time'>00:46</var> UTC Update - We are continuing to investigate the cause of this issue. Customers should now see improved latency in loading the monitoring dashboard. We are assessing potential impact to our collection pipeline. Dec <var data-var='date'> 5</var>, <var data-var='time'>00:34</var> UTC Investigating - Beginning 00:07 UTC, we are seeing the monitoring page take a very long time to load and are investigating

Mux Data Monitoring Failing to Load

Dec <var data-var='date'> 2</var>, <var data-var='time'>21:06</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>18:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 2</var>, <var data-var='time'>18:50</var> UTC Identified - Starting around 18:17:00 UTC on December 2nd, we noticed elevated error rates for people attempting to start new live streams. Our team has identified the issue and are working on a resolution.

Elevated errors going live

Nov <var data-var='date'>20</var>, <var data-var='time'>21:26</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>18:54</var> UTC Update - The team is currently deploying a fix for this issue. Nov <var data-var='date'>20</var>, <var data-var='time'>17:44</var> UTC Identified - The team have identified an issue causing an increase in error rates for image delivery, and are working on a fix.

Is mux down?

mux status is UP

Lastest published events

Elevated rebuffering in live streams

Mux Data Infrastructure Maintenance

Webhook Delivery Stalled

mux Services, Components and Regions

Recent mux events

Elevated rebuffering in live streams

Mux Data Infrastructure Maintenance

Webhook Delivery Stalled

Elevated API errors and webhook delivery latency

Elevated errors in Mux Data Historical metrics

Elevated rebuffering and playback failures

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Is mux down?

mux status is UP

Lastest published events

Elevated rebuffering in live streams

Mux Data Infrastructure Maintenance

Webhook Delivery Stalled

mux Services, Components and Regions

Recent mux events

Elevated rebuffering in live streams

Mux Data Infrastructure Maintenance

Webhook Delivery Stalled

Elevated API errors and webhook delivery latency

Elevated errors in Mux Data Historical metrics

Elevated rebuffering and playback failures

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!