Sep <var data-var='date'>12</var>, <var data-var='time'>18:45</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>18:42</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>12</var>, <var data-var='time'>18:38</var> CEST Investigating - A fix has been deployed. Previously queued notifications will automatically be re-sent.

Notification delivery performance degradation

Aug <var data-var='date'>19</var>, <var data-var='time'>04:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>11:41</var> CEST Scheduled - To maintain the security and reliability of our payment platform, we will conduct emergency maintenance during next Wednesday’s low-traffic period. During this window, brief interruptions to transaction processing (including auth/capture/refund) may occur. We will work to minimize any impact and restore normal service as quickly as possible. We apologize for any inconvenience and appreciate your understanding.

Scheduled Maintenance - Payment Platform

Jul <var data-var='date'>15</var>, <var data-var='time'>11:58</var> CEST Resolved - The incident has been resolved by Mastercard at around 11:00 CEST. Jul <var data-var='date'>15</var>, <var data-var='time'>09:53</var> CEST Identified - Mastercard has identified the issue on their end we are awaiting resolution. Jul <var data-var='date'>15</var>, <var data-var='time'>09:39</var> CEST Investigating - 3DS performance of Mastercard transaction is experiencing a significant performance drop. We are investigating the issue, it appears to be outside of MultiSafepay platform.

Mastercard 3DS Processing Performance: Deprecation notice

Jul <var data-var='date'>13</var>, <var data-var='time'>18:46</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>15:26</var> CEST Identified - We have identified an issue that our Documentation Center is currently working properly and are working on a resolution.

Documentation Center currently unavailable

Jul <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> CEST Resolved - The incident has been resolved, we're keeping track of any flare ups For more details: https://availability.ideal.nl/ Jul <var data-var='date'> 6</var>, <var data-var='time'>16:43</var> CEST Investigating - iDEAL performance issues have reoccurred at ABN AMRO. For more details: https://availability.ideal.nl/

iDEAL performance issues identified at issuer ABN AMRO

Jul <var data-var='date'> 5</var>, <var data-var='time'>12:15</var> CEST Resolved - The incident has been resolved and previously failed notifications have been resent. Jul <var data-var='date'> 5</var>, <var data-var='time'>11:16</var> CEST Monitoring - A fix has been implemented and we are monitoring at this point Jul <var data-var='date'> 5</var>, <var data-var='time'>10:48</var> CEST Identified - An decrease in delivery success has been spotted on our platform. Our team is investigating the root cause.

Jul <var data-var='date'> 2</var>, <var data-var='time'>11:56</var> CEST Resolved - The incident has been resolved at 11:35 CEST Jul <var data-var='date'> 2</var>, <var data-var='time'>11:03</var> CEST Identified - An partial outage on the iDEAL platform has been identified. For more details: https://availability.ideal.nl/

iDEAL performance issues identified at scheme

Jun <var data-var='date'>16</var>, <var data-var='time'>18:00</var> CEST Resolved - We identified an incident affecting report delivery over sFTP between 18:00 CEST on 16 June and 08:30 CEST on 17 June. The issue has now been resolved. Any report subscriptions that were impacted during this period can be re-executed.

Resolved Service Incident – sFTP report delivery

Jun <var data-var='date'>15</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:08</var> CEST Scheduled - Bancontact will perform maintenance between 00:00 and 06:00. While every effort will be made to minimize service interruptions, transaction authorizations may be unavailable during certain periods.

Scheduled maintenance by Bancontact - brief interruptions possible

Jun <var data-var='date'> 4</var>, <var data-var='time'>16:24</var> CEST Resolved - The incident has been resolved Jun <var data-var='date'> 4</var>, <var data-var='time'>16:21</var> CEST Investigating - We are currently investigating a drop in payment performance

Partial outage - payment processing below performance level

Jun <var data-var='date'> 1</var>, <var data-var='time'>09:49</var> CEST Resolved - The incident has been resolved. For more details https://availability.ideal.nl/ Jun <var data-var='date'> 1</var>, <var data-var='time'>09:28</var> CEST Identified - There are identified performance issues with iDEAL payments at Rabobank, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/

iDEAL performance issues identified at issuer Rabobank

May <var data-var='date'>27</var>, <var data-var='time'>16:37</var> CEST Resolved - The incident has been resolved, and all services are operating normally. May <var data-var='date'>27</var>, <var data-var='time'>16:30</var> CEST Monitoring - The incident has been resolved and performance has returned to normal levels. We are continuing to monitor the situation closely. May <var data-var='date'>27</var>, <var data-var='time'>15:56</var> CEST Update - Our team has identified the root cause and is working on the resolution. May <var data-var='date'>27</var>, <var data-var='time'>15:49</var> CEST Identified - Our platform is experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.

Platform performance degradation

May <var data-var='date'>20</var>, <var data-var='time'>15:44</var> CEST Resolved - The incident has been resolved outside of our infrastructure. May <var data-var='date'>20</var>, <var data-var='time'>15:41</var> CEST Monitoring - Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now. May <var data-var='date'>20</var>, <var data-var='time'>15:36</var> CEST Investigating - We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update

Major performance degradation of Bancontact payments

May <var data-var='date'> 5</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>16:26</var> CEST Scheduled - Our team will be carrying out necessary database maintenance activity. The maintenance window is scheduled from 02:00 to 05:00 on May 5th. During this time, there may be brief service interruptions. Any downtime, if it occurs, is expected to last only a few seconds to a few minutes, and the team will do its best to keep any impact to a minimum.

Scheduled Database Maintenance – Brief service interruptions possible

May <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> CEST Resolved - An incident occured in the payment performance between 12:58 and 13:15 the team has resolved the incident.

Payment method performance degradation

Apr <var data-var='date'>30</var>, <var data-var='time'>23:12</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>23:05</var> CEST Investigating - Our Payment Pages are experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.

Apr <var data-var='date'>30</var>, <var data-var='time'>04:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>12:42</var> CEST Scheduled - Our team will be carrying out a necessary database maintenance activity. The maintenance window is scheduled from 02:00 to 04:00 on 30 April. During this time, there may be brief service interruptions. Any downtime, if it occurs, is expected to last only a few seconds to a few minutes, and the team will do its best to keep any impact to a minimum.

Scheduled Database Maintenance – Brief service interruptions

Apr <var data-var='date'>15</var>, <var data-var='time'>08:57</var> CEST Resolved - The incident is resolved and closed. A review will follow to address root cause and prevention. Apr <var data-var='date'>15</var>, <var data-var='time'>08:54</var> CEST Update - The incident has been resolved and our team is currently monitoring the situation before closing the incident. Apr <var data-var='date'>15</var>, <var data-var='time'>08:53</var> CEST Monitoring - The incident has been resolved and our team is currently monitoring the situation. Apr <var data-var='date'>15</var>, <var data-var='time'>08:43</var> CEST Investigating - We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available

Partial outage - Payment method performance degradation

Mar <var data-var='date'>30</var>, <var data-var='time'>12:57</var> CEST Resolved - The incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>12:48</var> CEST Monitoring - Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident. Mar <var data-var='date'>30</var>, <var data-var='time'>12:21</var> CEST Update - The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party. Mar <var data-var='date'>30</var>, <var data-var='time'>12:17</var> CEST Identified - We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.

[Bancontact] Full disruption in payment success rate

Mar <var data-var='date'>26</var>, <var data-var='time'>08:40</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>08:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>21:48</var> CET Scheduled - We will perform an internal DNS update to our CTAP POS infrastructure. No changes will be made to device-facing endpoints, and no impact is expected on connectivity or transaction processing. This update supports improved scalability and resilience. If you rely on DNS-based IP whitelisting, please ensure DNS caches are refreshed and related rules are reviewed. In case of any persistent issues, please reach out to your direct contact or our general support

Scheduled Maintenance – CTAP POS DNS Update

Mar <var data-var='date'>25</var>, <var data-var='time'>15:47</var> CET Resolved - The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident. For more details: https://availability.ideal.nl/ Mar <var data-var='date'>25</var>, <var data-var='time'>15:43</var> CET Update - The issue now looks contain to issuer Rabobank Mar <var data-var='date'>25</var>, <var data-var='time'>15:40</var> CET Identified - A full outage of iDEAL has been identified. We are awaiting resolution by the scheme. For more details https://availability.ideal.nl/

iDEAL outage identified

Feb <var data-var='date'>14</var>, <var data-var='time'>10:00</var> CET Resolved - Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET. Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.

Bancontact transaction outage

Feb <var data-var='date'> 9</var>, <var data-var='time'>19:56</var> CET Resolved - The incident has been resolved by the issuer and we're closing the incident. For more details: https://availability.ideal.nl/ Feb <var data-var='date'> 9</var>, <var data-var='time'>19:47</var> CET Identified - There are identified performance issues with iDEAL payments at ABN AMRO, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/

Feb <var data-var='date'> 3</var>, <var data-var='time'>14:21</var> CET Resolved - Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:02</var> CET Identified - Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.

Payout delay - February 2nd 2026

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:22</var> CET Resolved - The incident has been resolved. We'll be monitoring closely. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:06</var> CET Identified - The global incident at Cloudflare has major impact on the Shopify platform, we're seeing a full outage. For more details https://www.cloudflarestatus.com/

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Lastest published events

Notification delivery performance degradation

Scheduled Maintenance - Payment Platform

Mastercard 3DS Processing Performance: Deprecation notice

MultiSafepay Services, Components and Regions

Recent MultiSafepay events

Notification delivery performance degradation

Scheduled Maintenance - Payment Platform

Mastercard 3DS Processing Performance: Deprecation notice

Documentation Center currently unavailable

iDEAL performance issues identified at issuer ABN AMRO

Notification delivery performance degradation