May <var data-var='date'>20</var>, <var data-var='time'>15:44</var> CEST Resolved - The incident has been resolved outside of our infrastructure. May <var data-var='date'>20</var>, <var data-var='time'>15:41</var> CEST Monitoring - Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now. May <var data-var='date'>20</var>, <var data-var='time'>15:36</var> CEST Investigating - We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update

Major performance degradation of Bancontact payments

May <var data-var='date'> 5</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>16:26</var> CEST Scheduled - Our team will be carrying out necessary database maintenance activity. The maintenance window is scheduled from 02:00 to 05:00 on May 5th. During this time, there may be brief service interruptions. Any downtime, if it occurs, is expected to last only a few seconds to a few minutes, and the team will do its best to keep any impact to a minimum.

Scheduled Database Maintenance – Brief service interruptions possible

May <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> CEST Resolved - An incident occured in the payment performance between 12:58 and 13:15 the team has resolved the incident.

Payment method performance degradation

Apr <var data-var='date'>30</var>, <var data-var='time'>23:12</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>23:05</var> CEST Investigating - Our Payment Pages are experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.

Platform performance degradation

Apr <var data-var='date'>30</var>, <var data-var='time'>04:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>12:42</var> CEST Scheduled - Our team will be carrying out a necessary database maintenance activity. The maintenance window is scheduled from 02:00 to 04:00 on 30 April. During this time, there may be brief service interruptions. Any downtime, if it occurs, is expected to last only a few seconds to a few minutes, and the team will do its best to keep any impact to a minimum.

Scheduled Database Maintenance – Brief service interruptions

Apr <var data-var='date'>15</var>, <var data-var='time'>08:57</var> CEST Resolved - The incident is resolved and closed. A review will follow to address root cause and prevention. Apr <var data-var='date'>15</var>, <var data-var='time'>08:54</var> CEST Update - The incident has been resolved and our team is currently monitoring the situation before closing the incident. Apr <var data-var='date'>15</var>, <var data-var='time'>08:53</var> CEST Monitoring - The incident has been resolved and our team is currently monitoring the situation. Apr <var data-var='date'>15</var>, <var data-var='time'>08:43</var> CEST Investigating - We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available

Partial outage - Payment method performance degradation

Mar <var data-var='date'>30</var>, <var data-var='time'>12:57</var> CEST Resolved - The incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>12:48</var> CEST Monitoring - Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident. Mar <var data-var='date'>30</var>, <var data-var='time'>12:21</var> CEST Update - The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party. Mar <var data-var='date'>30</var>, <var data-var='time'>12:17</var> CEST Identified - We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.

[Bancontact] Full disruption in payment success rate

Mar <var data-var='date'>26</var>, <var data-var='time'>08:40</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>08:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>21:48</var> CET Scheduled - We will perform an internal DNS update to our CTAP POS infrastructure. No changes will be made to device-facing endpoints, and no impact is expected on connectivity or transaction processing. This update supports improved scalability and resilience. If you rely on DNS-based IP whitelisting, please ensure DNS caches are refreshed and related rules are reviewed. In case of any persistent issues, please reach out to your direct contact or our general support

Scheduled Maintenance – CTAP POS DNS Update

Mar <var data-var='date'>25</var>, <var data-var='time'>15:47</var> CET Resolved - The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident. For more details: https://availability.ideal.nl/ Mar <var data-var='date'>25</var>, <var data-var='time'>15:43</var> CET Update - The issue now looks contain to issuer Rabobank Mar <var data-var='date'>25</var>, <var data-var='time'>15:40</var> CET Identified - A full outage of iDEAL has been identified. We are awaiting resolution by the scheme. For more details https://availability.ideal.nl/

iDEAL outage identified

Feb <var data-var='date'>14</var>, <var data-var='time'>10:00</var> CET Resolved - Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET. Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.

Bancontact transaction outage

Feb <var data-var='date'> 9</var>, <var data-var='time'>19:56</var> CET Resolved - The incident has been resolved by the issuer and we're closing the incident. For more details: https://availability.ideal.nl/ Feb <var data-var='date'> 9</var>, <var data-var='time'>19:47</var> CET Identified - There are identified performance issues with iDEAL payments at ABN AMRO, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/

iDEAL performance issues identified at issuer ABN AMRO

Feb <var data-var='date'> 3</var>, <var data-var='time'>14:21</var> CET Resolved - Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:02</var> CET Identified - Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.

Payout delay - February 2nd 2026

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:22</var> CET Resolved - The incident has been resolved. We'll be monitoring closely. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:06</var> CET Identified - The global incident at Cloudflare has major impact on the Shopify platform, we're seeing a full outage. For more details https://www.cloudflarestatus.com/

Shopify affected by Cloudflare issue

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> CET Resolved - The incident has been resolved. We'll be monitoring the situation. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> CET Identified - The issue has been identified. For more details: https://availability.ideal.nl/ Dec <var data-var='date'> 5</var>, <var data-var='time'>09:58</var> CET Investigating - We have identified a major drop in performance of iDEAL. Currently investigating the root cause. We will update once more information becomes available

iDEAL performance issues identified

Dec <var data-var='date'> 1</var>, <var data-var='time'>15:56</var> CET Resolved - The incident has been resolved by the issuer. Dec <var data-var='date'> 1</var>, <var data-var='time'>15:39</var> CET Investigating - iDEAL performance issues identified at issuer Rabobank, we're awaiting further details and resolution.

iDEAL performance issues identified at issuer Rabobank

Nov <var data-var='date'>18</var>, <var data-var='time'>16:32</var> CET Resolved - We’re closing this issue as we haven’t observed any further incidents. Cloudflare is still reporting some issues on their side that are affecting parts of their global infrastructure. Nov <var data-var='date'>18</var>, <var data-var='time'>13:19</var> CET Monitoring - The service has been resolved, we're currently monitoring the situation before closing the incident at Cloudflare. Nov <var data-var='date'>18</var>, <var data-var='time'>13:12</var> CET Identified - We are currently aware of an issue affecting our upstream supplier, Cloudflare, which is experiencing a service disruption. As a result, some of our customers may encounter intermittent performance issues or connectivity problems with connecting to our Dashboard. Do note that there is no impact on payment processing. Our team is actively monitoring the situation and working with Cloudflare to ensure services are restored to normal as quickly as possible.

Cloudflare Supplier Incident - No payment performance impact

Nov <var data-var='date'>10</var>, <var data-var='time'>12:33</var> CET Resolved - The incident has been resolved by iDEAL. Nov <var data-var='date'>10</var>, <var data-var='time'>12:32</var> CET Monitoring - iDEAL has implemented a fix and we're seeing performance improving. We're awaiting further details from iDEAL on resolution. For more details: https://availability.ideal.nl/ Nov <var data-var='date'>10</var>, <var data-var='time'>11:54</var> CET Identified - [iDEAL] Multiple issuers are experiencing performance issues and we're awaiting resolution by them. For more details: https://availability.ideal.nl/

[iDEAL] Multiple issuers are experiencing performance issues

Nov <var data-var='date'> 5</var>, <var data-var='time'>12:02</var> CET Resolved - The incident has been resolved at 11:22 Nov <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> CET Identified - Issuer Rabobank is experiencing a major performance drop For more details, please visit https://availability.ideal.nl/

[iDEAL] Issuer Rabobank is experiencing a major performance drop

Oct <var data-var='date'>16</var>, <var data-var='time'>18:53</var> CEST Resolved - PayPal has resolved the issue Oct <var data-var='date'>16</var>, <var data-var='time'>17:47</var> CEST Identified - PayPal is experiencing issues, payments are not being completed. MultiSafepay is standing by for a resolution from PayPal

PayPal transactions are experiencing issues

Oct <var data-var='date'> 7</var>, <var data-var='time'>12:42</var> CEST Resolved - The incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>12:41</var> CEST Monitoring - A fix has been implemented, and we are currently monitoring the results to ensure full recovery of PayPal transaction status processing. Oct <var data-var='date'> 7</var>, <var data-var='time'>12:32</var> CEST Investigating - An issue has been identified affecting the processing of PayPal transaction statuses. Our technical team is currently investigating the root cause to restore normal operation as soon as possible.

PayPal Transaction Status issue

Oct <var data-var='date'> 7</var>, <var data-var='time'>09:29</var> CEST Resolved - The incident at KBC was resolved around 08:00 CEST. Transaction processing has since returned to normal, with conversions performing as expected. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:31</var> CEST Identified - An incident has been identified at KBC, resulting in a failure to process KBC payments since 10:52 CEST We are currently awaiting further updates from KBC regarding the resolution of the issue. Further communication will follow as soon as more information becomes available.

EXTERNAL - KBC: Full disruption

Oct <var data-var='date'> 6</var>, <var data-var='time'>19:45</var> CEST Resolved - Transaction processing has remained stable since 18:30 CEST, and no further duplication scenarios have been observed. We’ll continue to monitor closely, but the incident will be closed for now pending any new findings. Oct <var data-var='date'> 6</var>, <var data-var='time'>12:51</var> CEST Investigating - We’ve identified an issue where, in specific scenarios, PayPal transactions are being duplicated. Our team is actively working with PayPal to determine the root cause and implement a resolution.

Payment method performance degradation -  PayPal Transactions

Aug <var data-var='date'>28</var>, <var data-var='time'>23:30</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>20:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>17:00</var> CEST Scheduled - The reporting sFTP will undergo maintenance on August 28th between 20:30 and 23:30 CEST. During this time, the sFTP will be unavailable for sending or downloading reports. Reports can still be generated in the Control Panel and downloaded directly through your browser. Once the maintenance window has ended, scheduled reports will automatically resume.

Reporting sFTP maintenance August 28th 20:30 - 23:30 CEST

May <var data-var='date'>20</var>, <var data-var='time'>13:46</var> CEST Resolved - The incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>13:22</var> CEST Update - Issuer ING has been also been reporting performance issues. May <var data-var='date'>20</var>, <var data-var='time'>13:07</var> CEST Identified - For more details: https://availability.ideal.nl/ May <var data-var='date'>20</var>, <var data-var='time'>12:52</var> CEST Investigating - We are currently investigating a performance drop at issuer ABN AMRO.

iDEAL performance issues identified at issuer ABN AMRO, ING

May <var data-var='date'> 3</var>, <var data-var='time'>19:49</var> CEST Resolved - The incident has been resolved as of 18:56 CEST. For more details https://availability.ideal.nl/ May <var data-var='date'> 3</var>, <var data-var='time'>16:37</var> CEST Identified - Issuer Rabobank is encountering conversion issues that are causing payment failures since 15:13 CEST. We're monitoring the situation and awaiting resolution by Rabobank. For more details: https://availability.ideal.nl/

Is MultiSafepay down?

MultiSafepay status is UP

Lastest published events

Major performance degradation of Bancontact payments

Scheduled Database Maintenance – Brief service interruptions possible

Payment method performance degradation

MultiSafepay Services, Components and Regions

Recent MultiSafepay events

Major performance degradation of Bancontact payments

Scheduled Database Maintenance – Brief service interruptions possible

Payment method performance degradation

Platform performance degradation

Scheduled Database Maintenance – Brief service interruptions

Partial outage - Payment method performance degradation

Get your FREE account now,
5 monitors included!

Is MultiSafepay down?

MultiSafepay status is UP

Lastest published events

Major performance degradation of Bancontact payments

Scheduled Database Maintenance – Brief service interruptions possible

Payment method performance degradation

MultiSafepay Services, Components and Regions

Recent MultiSafepay events

Major performance degradation of Bancontact payments

Scheduled Database Maintenance – Brief service interruptions possible

Payment method performance degradation

Platform performance degradation

Scheduled Database Maintenance – Brief service interruptions

Partial outage - Payment method performance degradation

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!