Sep <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Sep <var data-var='date'> 7</var>, <var data-var='time'>11:10</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:52</var> CEST Identified - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

VideoManager Pro – New Player: Playout not working

Aug <var data-var='date'>25</var>, <var data-var='time'>18:24</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>11:21</var> CEST Scheduled - Dear movingimage users, We would like to inform you that we will be performing a critical maintenance on our platform. During this period, Login, registration, and account management services may be briefly unavailable during this window. Active sessions may be interrupted and users may need to log in again once maintenance is complete. All other movingimage services remain available. Thank you for your understanding. If you have any questions, please contact us. Your movingimage Team

Authentication – Maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>14:26</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. On 20 August 2026, between 10:02 and 10:18 CEST, some users experienced problems signing in to the platform. The cause was a rate limit within one of the components that temporarily restricted authentication requests. The issue has been dealt with, and all services have been fully operational since 10:18 CEST. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Partial outage authentication service

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:56</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Aug <var data-var='date'> 7</var>, <var data-var='time'>11:07</var> CEST Monitoring - Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Aug <var data-var='date'> 7</var>, <var data-var='time'>10:49</var> CEST Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

VideoManager Pro – Transcoding of videos doesn't finish

Aug <var data-var='date'> 5</var>, <var data-var='time'>14:07</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Aug <var data-var='date'> 5</var>, <var data-var='time'>12:39</var> CEST Monitoring - Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Aug <var data-var='date'> 5</var>, <var data-var='time'>12:06</var> CEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:18</var> CEST Identified - Dear movingimage Users, We are currently experiencing an incident affecting the images and storyboards associated with videos. What you may notice: - Thumbnails and poster images intermittently failing to load or display - Storyboards (preview images on the player timeline) missing or incomplete Video upload, processing and playback are otherwise unaffected. We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us Your movingimage Team

Thumbnails and storyboards intermittently unavailable

Jul <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that the issue affecting the player between 11:15 and 11:45 has now been fully resolved. During this period, some users may have encountered a "Permission Denied!" error message when accessing the player. Our team identified the root cause and implemented a fix to restore normal service. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Should you have any questions, please do not hesitate to contact us. Kind regards, Your movingimage Team

Player – Error message "Permission Denied" in Player

Jun <var data-var='date'>17</var>, <var data-var='time'>12:30</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the thumbnail creation and video transcoding in VideoManager Pro. For some videos no thumbnail could be generated or video transcoding failed. We have identified affected videos, triggered the transcoding and will also recover affected thumbnails. In case you need the thumbnail earlier you can always generate a new one manually, of course. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

VideoManager Pro – Thumbnail and video transcoding

Jun <var data-var='date'> 8</var>, <var data-var='time'>13:31</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>11:39</var> CEST Investigating - We are currently investigating this issue.

LiveStream Pro - AI subtitles not working

Apr <var data-var='date'>30</var>, <var data-var='time'>21:36</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>21:33</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>21:22</var> CEST Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

KEYCLOAK – Service outage

Apr <var data-var='date'>20</var>, <var data-var='time'>00:13</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>23:13</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>10:36</var> CEST Scheduled - Dear movingimage users, We would like to inform you that we will be affected by maintenance of the underlying database performed by Azure, our hosting provider. During this period, some of our services will be partially unavailable. Please check the details of this message for the list. Identity and Access Management is potentially affected which can interrupt login/authentication to the applications mentioned below during maintenance All other movingimage services remain available. Thank you for your understanding. If you have any questions, please contact us. Your movingimage Team

Mar <var data-var='date'>13</var>, <var data-var='time'>11:00</var> CET Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 10:15h CET and lasted until 11:30h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team

LiveStream Pro - Degraded Performance of Primary Server

Mar <var data-var='date'>12</var>, <var data-var='time'>13:00</var> CET Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 13:19h CET and lasted until 16:15h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team

LiveStream Pro – Degraded Performance of Primary Server

Mar <var data-var='date'> 4</var>, <var data-var='time'>12:47</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>10:55</var> CET Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. Affected is AI subtitles generation in LiveStream Pro. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

LiveStream Pro – AI subtitles not working

Feb <var data-var='date'>10</var>, <var data-var='time'>16:33</var> CET Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: Keycloak Issue started around 15:00h CET and took aprox 20 minutes to resolve from service degradation to fully operational. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

KEYCLOAK – Service degradation

Dec <var data-var='date'> 3</var>, <var data-var='time'>13:52</var> CET Resolved - Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Dec <var data-var='date'> 3</var>, <var data-var='time'>10:38</var> CET Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

LiveStream Pro – AI Subtitles not working

Dec <var data-var='date'> 2</var>, <var data-var='time'>18:30</var> CET Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced connectivity issue between VideoManager PRO and database. It took us approximately 10 minutes to resolve. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

VMPRO - Failed Requests

Nov <var data-var='date'>18</var>, <var data-var='time'>17:00</var> CET Resolved - Dear movingimage Virtual Event Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Nov <var data-var='date'>18</var>, <var data-var='time'>14:28</var> CET Investigating - Dear movingimage Virtual Event Users, We are investigating an issue that is affecting the mail service of Virtual Events. Currently, no email will be sent out when inviting attendees or sending out notifications. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Virtual Events – Mail service not available

Oct <var data-var='date'>30</var>, <var data-var='time'>00:08</var> CET Resolved - Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Here you will find the current status and a summary of the root cause on Azure side: https://azure.status.microsoft/en-us/status Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Oct <var data-var='date'>29</var>, <var data-var='time'>22:01</var> CET Monitoring - Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Oct <var data-var='date'>29</var>, <var data-var='time'>19:40</var> CET Update - We got informed from Azure that issue is with Azure CDN (Azure Front Door). Full notification message from the Azure can be found below: --------------------- Starting at approximately 16:00 UTC, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue. Current status: We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted. Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems. We do not yet have an ETA for full mitigation, but we will provide another update within 30 minutes, once the deployment has completed. Customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure. This message was last updated at 18:24 UTC on 29 October 2025 Oct <var data-var='date'>29</var>, <var data-var='time'>18:18</var> CET Update - Issue is identified as Azure global outage of the various services. As Azure is still not reporting DNS outage on their status page, we're affected as many other people around the globe. We are continuing to monitor situation and will act accordingly. Oct <var data-var='date'>29</var>, <var data-var='time'>18:02</var> CET Identified - The underlying root cause for the outage is an ongoing incident on Azure side which is also affecting our services: https://azure.status.microsoft/en-us/status As soon there is an update we will let you know. Oct <var data-var='date'>29</var>, <var data-var='time'>17:03</var> CET Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

LiveStream Pro – lspro.movingimage.com not reachable

Oct <var data-var='date'>15</var>, <var data-var='time'>16:02</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Oct <var data-var='date'>15</var>, <var data-var='time'>14:36</var> CEST Monitoring - Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Login engine degraded

Sep <var data-var='date'>22</var>, <var data-var='time'>17:21</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Sep <var data-var='date'>22</var>, <var data-var='time'>16:34</var> CEST Monitoring - Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Sep <var data-var='date'>22</var>, <var data-var='time'>15:48</var> CEST Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

LiveStream Pro – Degraded Performance

Sep <var data-var='date'> 8</var>, <var data-var='time'>09:58</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team Sep <var data-var='date'> 8</var>, <var data-var='time'>09:34</var> CEST Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

CorporateTube – CorporateTube is not available at the moment

Sep <var data-var='date'> 6</var>, <var data-var='time'>12:10</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced glitch in our autoscaling infrastructure which was resolved in approx 10min. We are sorry for the inconvenience it caused. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Sep <var data-var='date'> 5</var>, <var data-var='time'>12:15</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. Due to very large amount of user we faced issue with autoscaling of CorporateTube and dependent systems. Issue was resolved during a day from total outage to partial degradation. Steps we took will improve reliability in case of the similar unprecedented loads as we had during this incident. The restored services are listed below: CorporateTube Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

CorporateTube – CorporateTube is not available

Sep <var data-var='date'> 3</var>, <var data-var='time'>04:14</var> CEST Resolved - Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced glitch in our autoscaling infrastructure which was resolved in approx 10min. We are sorry for the inconvenience it caused. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

VideoManager PRO –  was not available

Aug <var data-var='date'>14</var>, <var data-var='time'>13:43</var> CEST Resolved - Dear movingimage Users, We have identified the cause of this issue and worked to resolve it. The affected service was VideoManager Pro and degradation took ~10min to resolve. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Is movingimage EVP GmbH down?

movingimage EVP GmbH status is UP

Lastest published events

VideoManager Pro – New Player: Playout not working

Authentication – Maintenance

Partial outage authentication service

movingimage EVP GmbH Services, Components and Regions

Recent movingimage EVP GmbH events

VideoManager Pro – New Player: Playout not working

Authentication – Maintenance

Partial outage authentication service

VideoManager Pro – Transcoding of videos doesn't finish

Thumbnails and storyboards intermittently unavailable

Player – Error message "Permission Denied" in Player