May <var data-var='date'>20</var>, <var data-var='time'>14:06</var> UTC Resolved - We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for your patience. May <var data-var='date'>20</var>, <var data-var='time'>12:28</var> UTC Identified - We have identified an issue where the **View Permission** feature in Setup is currently returning an error instead of the expected results. Our team is actively working on a fix and will keep you updated on the progress. We apologise for the inconvenience caused and appreciate your patience in the meantime.

View permission feature in Setup is erroring out

May <var data-var='date'>19</var>, <var data-var='time'>20:06</var> UTC Resolved - This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused. May <var data-var='date'>19</var>, <var data-var='time'>17:51</var> UTC Update - We are continuing to investigate the issue affecting User Identity Ingestion. Our engineering team has identified that the failure occurs during the identity validation step when processing geocode information of users. Work is actively ongoing to resolve this. We will provide another update as soon as more information is available. May <var data-var='date'>19</var>, <var data-var='time'>16:42</var> UTC Identified - We are currently investigating an issue affecting User Identity Ingestion. Impacted customers may experience failures in user identity sync, which could affect AI Assistant access to new users dependent on up to date user data. Our engineering team has been engaged and is actively working toward a resolution. We will provide updates as more information becomes available.

User Identity Ingestion Failures

May <var data-var='date'>12</var>, <var data-var='time'>20:55</var> UTC Resolved - This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused. May <var data-var='date'>12</var>, <var data-var='time'>20:35</var> UTC Identified - We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.

Live Agent Chat Degradation

May <var data-var='date'>12</var>, <var data-var='time'>20:41</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>07:34</var> UTC Update - We have noticed that this issue is also impacting the instances which are on Yokohama Patch 9, the fix for the same has been released in the Patch 10. Please refer to the below KB article from ServiceNow for more information. https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB2683059 Dec <var data-var='date'> 2</var>, <var data-var='time'>22:36</var> UTC Update - We have received confirmation that the same fix has been rolled into Zurich Patch 4(ZP4) which is scheduled to go live on December 5. Once ZP4 becomes available, feel free to upgrade to get the issue resolved. Nov <var data-var='date'>22</var>, <var data-var='time'>02:48</var> UTC Monitoring - ServiceNow has resolved the issue. A hotfix (ZP2 HF2) has been released. If you are impacted, please submit your entitlements using the link below to request access to the hotfix: https://support.servicenow.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_view.do%3Fsysparm_id%3De9c285831ba414101c8633f2cd4bcbfe Nov <var data-var='date'>13</var>, <var data-var='time'>16:20</var> UTC Update - The ServiceNow team has identified the root cause of the issue affecting live chat functionality. They are actively working on a fix and will provide more details as soon as they become available. Nov <var data-var='date'> 9</var>, <var data-var='time'>23:38</var> UTC Identified - We have identified an issue affecting Live Agent Message Brokering functionality following the ServiceNow Zurich upgrade. Users can initiate chats, and agents can respond, but user replies are not being received by agents. The issue currently impacts customers who have upgraded to Zurich. Our team is working with ServiceNow to identify the root cause and implement a fix. Updates will be shared as they become available. Impacted Regions: All

Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade

Apr <var data-var='date'>22</var>, <var data-var='time'>17:44</var> UTC Resolved - We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused. Apr <var data-var='date'>22</var>, <var data-var='time'>17:07</var> UTC Identified - We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience. Apr <var data-var='date'>22</var>, <var data-var='time'>16:43</var> UTC Investigating - We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.

Embedded AI Assistant Degradation

Mar <var data-var='date'>24</var>, <var data-var='time'>20:31</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>19:42</var> UTC Monitoring - Based on our recent testing, the AI Assistant on Microsoft Teams is now functioning as expected. We will continue to closely monitor the situation and provide further updates if needed. We appreciate your continued patience as the situation stabilizes. Mar <var data-var='date'>24</var>, <var data-var='time'>19:02</var> UTC Update - Microsoft’s initial findings indicate that a portion of the infrastructure supporting bots in Microsoft Teams is operating in a degraded state. They are attempting to restart affected components and redirect traffic to healthy infrastructure to help mitigate the issue. Mar <var data-var='date'>24</var>, <var data-var='time'>18:34</var> UTC Update - Microsoft continues to actively work on this issue. Please follow the Service Health Advisory (TM1260604) for the most up to date information and progress toward resolution. Mar <var data-var='date'>24</var>, <var data-var='time'>17:55</var> UTC Update - Microsoft has shared that their monitoring has detected an increase in failures when users attempt to interact with bots. They are currently analyzing these failures to better understand the issue and determine next steps toward identifying the root cause. We appreciate your continued patience as Microsoft investigates and works toward resolution. Mar <var data-var='date'>24</var>, <var data-var='time'>17:27</var> UTC Identified - Microsoft has now published a Service Health Advisory (TM1260604) related to this issue. We are continuing to monitor updates from Microsoft and will share further information as it becomes available. Please follow the Microsoft Service Health Advisory (TM1260604) for the latest updates and progress on resolution via the Microsoft 365 Service Health dashboard. We appreciate your patience and will share updates as soon as more information becomes available Mar <var data-var='date'>24</var>, <var data-var='time'>17:08</var> UTC Update - We currently suspect this may be related to a Microsoft Teams issue and are actively working with Microsoft to help drive resolution. We appreciate your patience and will share updates as soon as more information becomes available Mar <var data-var='date'>24</var>, <var data-var='time'>16:45</var> UTC Investigating - We have identified an issue where users are currently unable to chat with the AI Assistant on Microsoft Teams. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available.

AI Assistant Outage on Microsoft Teams

Mar <var data-var='date'>18</var>, <var data-var='time'>17:50</var> UTC Resolved - We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support. Mar <var data-var='date'>18</var>, <var data-var='time'>17:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>18</var>, <var data-var='time'>17:08</var> UTC Update - We have identified the root cause of the issue and are currently in the process of deploying a fix. Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete. Thank you for your continued patience. Mar <var data-var='date'>18</var>, <var data-var='time'>16:40</var> UTC Identified - We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available

AI Assistant Unresponsive in Microsoft Teams (App Store)

Mar <var data-var='date'>17</var>, <var data-var='time'>06:30</var> UTC Resolved - We identified and resolved an issue where some users experienced failed or missing responses while interacting with the Moveworks AI Assistant. During this time, the assistant may have been temporarily unresponsive or slower than expected. Our team quickly investigated the issue and implemented mitigations to restore normal service. We sincerely apologize for the inconvenience and appreciate your patience. Duration: 11:19 PM – 11:36 PM PST

AI Assistant Outage

Feb <var data-var='date'>19</var>, <var data-var='time'>16:45</var> UTC Resolved - This incident has been resolved Feb <var data-var='date'>19</var>, <var data-var='time'>16:40</var> UTC Identified - We’re aware that some users may be experiencing difficulties accessing the AI Assistant in Gov Cloud. Our engineering team is actively investigating the issue and working on a resolution. We’ll provide updates as more information becomes available and appreciate your patience while we work to restore full service.

AI Assistant Outage in Gov Cloud

Feb <var data-var='date'>12</var>, <var data-var='time'>08:17</var> UTC Resolved - This incident has been resolved. The Service Health Advisory that you can look up in your M365 Admin center Service Health section is TM1230990. Feb <var data-var='date'>12</var>, <var data-var='time'>06:12</var> UTC Monitoring - A fix has been implemented by Microsoft for the issue, we are continuing to monitor the results. Feb <var data-var='date'>12</var>, <var data-var='time'>05:25</var> UTC Identified - We have received acknowledgment of the issue from Microsoft and are actively collaborating with them to resolve it. We will share further updates as we have more information. Feb <var data-var='date'>12</var>, <var data-var='time'>04:26</var> UTC Investigating - We are currently investigating an issue affecting some users who are unable to chat with the Moveworks AI Assistant in Microsoft Teams, although the bot remains reachable in other platforms. Customers are still receiving employee communications and notifications from the bot. We are actively working on a resolution and we will keep you posted with updates as we learn more. We sincerely apologize for the inconvenience caused.

Microsoft Teams Degradation

Feb <var data-var='date'> 4</var>, <var data-var='time'>14:51</var> UTC Resolved - This incident has been resolved as of 6:12 AM PST. We appreciate your patience. Feb <var data-var='date'> 4</var>, <var data-var='time'>14:19</var> UTC Update - We have applied some fixes and are seeing improvements in the performance. We will continue to monitor the situation closely and provide another update as more information becomes available. We appreciate your patience and thank you for your ongoing support. Feb <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> UTC Update - We appreciate your patience as our engineering team remains fully engaged and focused on restoring consistent performance. We will continue to monitor the situation closely and provide another update as more information becomes available. Thank you for your ongoing patience. Feb <var data-var='date'> 4</var>, <var data-var='time'>13:35</var> UTC Update - At this time, we are still noticing some intermittent slowness, and our team continues to work on fully resolving the issue. We will provide further updates as soon as possible. Feb <var data-var='date'> 4</var>, <var data-var='time'>12:17</var> UTC Monitoring - We noticed an issue where some users were experiencing delays in the response and few users did not get any response from the Assistant at all. We have put in a fix for the same and are monitoring the results.

Issues with AI Assistant responses

Jan <var data-var='date'>28</var>, <var data-var='time'>20:40</var> UTC Resolved - This incident has been resolved. Thanks again for you patience and understanding. Jan <var data-var='date'>28</var>, <var data-var='time'>18:14</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>16:19</var> UTC Investigating - We are currently investigating an issue where some users may be experiencing delays in notifications through the AI Assistant. This may impact ticketing, triage, employee comms, and other notifications. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.

Notification Delays via AI Assistant

Jan <var data-var='date'>21</var>, <var data-var='time'>18:02</var> UTC Resolved - The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support. Jan <var data-var='date'>21</var>, <var data-var='time'>17:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>17:04</var> UTC Update - We are now also observing that this issue is impacting customers using non Ping Identity SSO providers as well. Our engineering teams are continuing to investigate and remediate the root cause. Jan <var data-var='date'>21</var>, <var data-var='time'>16:46</var> UTC Identified - We have identified an issue preventing users from signing in to the My Moveworks portal. This appears to be affecting customers who use Ping Identity for authentication. We sincerely apologize for the inconvenience and are actively working to resolve the issue. We will provide updates as more information becomes available.

SSO Login Issue Affecting My Moveworks Portal

Jan <var data-var='date'>15</var>, <var data-var='time'>13:30</var> UTC Resolved - We saw an issue around FAQ's not being served for users, we identified this issue and it stands fixed now.

FAQ's not serving.

Dec <var data-var='date'>31</var>, <var data-var='time'>02:00</var> UTC Resolved - Our engineering team has deployed a hot fix to resolve the issue affecting ticket submissions. The incident should now be resolved. We appreciate your patience and apologize for the inconvenience. Dec <var data-var='date'>30</var>, <var data-var='time'>21:35</var> UTC Identified - We have identified an issue that is impacting some customers during ticket creation: although tickets are being created successfully, the process is failing when we attempt to fetch the ticket, resulting in the error “Unsupported Ticket type for reference ID …” and preventing the submission from completing. We apologize for the inconvenience this is causing, and our team is actively working on a fix to restore normal ticketing functionality as quickly as possible. Impacted Regions: US, EU, CA, AU

Intermittent Ticket Submission Failures

Dec <var data-var='date'>17</var>, <var data-var='time'>18:30</var> UTC Resolved - Compound Actions which have Notify Action in them are failing, we have identified the root cause and have fixed the issue.

Agent Studio Notify action Degradation

Dec <var data-var='date'>15</var>, <var data-var='time'>18:10</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>18:10</var> UTC Update - The issue affecting the Roles and Permissions section has been resolved. The service is now fully operational and functioning as expected. Dec <var data-var='date'>15</var>, <var data-var='time'>17:23</var> UTC Investigating - We are investigating an issue preventing the Roles and Permissions section from loading correctly. Currently, administrative users are unable to view or modify user access settings. Our engineering team is actively looking into the root cause. Impacted Regions: US, EU, CA, AU

Issues accessing Roles & Permissions Management

Nov <var data-var='date'>18</var>, <var data-var='time'>17:58</var> UTC Resolved - We’re pleased to inform you that the issue affecting interactions with AI Assistant in Microsoft Teams has now been resolved. According to Microsoft, the problem resulted from an unexpected spike in user traffic, which temporarily reduced availability of the service infrastructure. The advisory (reference TM1187642) is now marked as “Service Restored.” For further details or to track any future notices, feel free to follow the Microsoft service health advisory directly via the Microsoft 365 admin center. We apologize for any inconvenience this may have caused and thank you for your patience and understanding during this period. Nov <var data-var='date'>18</var>, <var data-var='time'>15:44</var> UTC Monitoring - we’re now seeing improvements and confirm that the AI Assistant in Microsoft Teams is responding to users again. Our team continues to monitor the situation to ensure full stability and will provide further updates if necessary. Thank you for your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>15:04</var> UTC Investigating - We are currently investigating an issue where the AI Assistant within Microsoft Teams is not responding to users. Our engineering team is actively working to identify and resolve the root cause. We apologize for the inconvenience and appreciate your patience as we restore full service.

AI Assistant Unresponsive in Microsoft Teams

Nov <var data-var='date'>11</var>, <var data-var='time'>19:27</var> UTC Resolved - This incident has been resolved. Thank you for your patience and we apologize for the inconvenience this may have caused. Nov <var data-var='date'>10</var>, <var data-var='time'>16:55</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>10</var>, <var data-var='time'>15:54</var> UTC Identified - We’ve identified an issue in our forms ingestion process. As a result, forms that are newly added or updated after 11/6 may not be appearing in the AI Assistant as expected. Our engineering team is actively working to resolve this issue. We will provide updates as soon as we have more information. We sincerely apologize for the inconvenience this may cause and thank you for your patience.

Forms Ingestion Failure

Nov <var data-var='date'> 5</var>, <var data-var='time'>22:18</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>20:11</var> UTC Monitoring - A fix has been implemented: we rolled back the changes that caused the issue and the service is now returning to normal. We are actively monitoring to ensure stability. Thanks again for your patience. Nov <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 5</var>, <var data-var='time'>15:57</var> UTC Investigating - We’re currently investigating an issue affecting our AI Assistants’ live agent message brokering feature. At this time, the issue appears to be isolated to live agent chats initiated through the Embedded AI Assistant. We’ll provide updates as soon as we have more information. Thank you for your patience.

Live Agent Message Brokering Degradation

Nov <var data-var='date'> 3</var>, <var data-var='time'>18:34</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 3</var>, <var data-var='time'>17:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 3</var>, <var data-var='time'>17:16</var> UTC Investigating - We’re currently experiencing an issue that is affecting My Moveworks Portal access for some users. When attempting to reach {mycompany}.moveworks.com, you may be automatically redirected to {mycompany}.moveworks.com/assistant. What we’re doing: Our team is actively investigating and working to resolve this issue as quickly as possible. In the meantime: Please use the alternate URL to access the portal: {mycompany}.moveworks.com/manage We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as we have more information.

Access Redirect Issue at My Moveworks Portal

Oct <var data-var='date'>30</var>, <var data-var='time'>16:57</var> UTC Resolved - This incident has been resolved. Thanks again for your patience. Oct <var data-var='date'>30</var>, <var data-var='time'>16:40</var> UTC Identified - We’re currently rolling out a fix for the issue, thank you for your patience while we restore the functionality. Oct <var data-var='date'>30</var>, <var data-var='time'>16:09</var> UTC Investigating - We are currently experiencing an issue in the Agent Studio where Event Triggered Paths are triggering correctly but the associated Path buttons are not appearing in chat. Our team is investigating the root cause and working to restore the functionality as quickly as possible. We will provide further updates shortly and appreciate your patience as we resolve this.

Agent Studio Degradation

Oct <var data-var='date'>27</var>, <var data-var='time'>15:27</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>13:42</var> UTC Monitoring - The AI Assistant’s performance has stabilized and we’re no longer seeing errors. We are continuing to monitor closely for any further issues. Thank you for your continued patience. Oct <var data-var='date'>27</var>, <var data-var='time'>13:25</var> UTC Update - We’ve confirmed that the issue appears specific to customers using the AI assistant in Microsoft Teams. The assistant’s performance has stabilized, but our team is continuing to investigate the underlying cause. Thank you for your patience. Oct <var data-var='date'>27</var>, <var data-var='time'>13:15</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>27</var>, <var data-var='time'>13:14</var> UTC Investigating - We’re currently experiencing an issue where some users are facing failures or delays when interacting with the AI assistant. Our team is actively investigating and working to restore normal service as soon as possible. Thank you for your patience.

AI Assistant Response Degradation in Microsoft Teams

Oct <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> UTC Resolved - This incident has been resolved. We appreciate your patience and cooperation while we worked to resolve this matter. Oct <var data-var='date'> 7</var>, <var data-var='time'>01:42</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>22:10</var> UTC Identified - The root cause has been identified, and we are actively deploying a fix. We’ll share updates as soon as the resolution is confirmed. Oct <var data-var='date'> 6</var>, <var data-var='time'>20:33</var> UTC Investigating - We are currently investigating an issue affecting our form ingestion pipeline. As a result, some customers may notice that recent updates made to forms are not appearing in the AI Assistant. We sincerely apologize for any inconvenience and are working diligently to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

Forms Ingestion Degradation

Oct <var data-var='date'> 1</var>, <var data-var='time'>20:26</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:09</var> UTC Identified - We have identified an issue where users are encountering an error message: "Oops, there is something wrong. Please try again later." This problem occurs when attempting to load User Insights, Plugin Insights, and Raw Interactions under the Analytics section in My Moveworks Portal. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Our team is actively investigating the root cause and is committed to restoring full service as quickly as possible. Impacted Regions : All Regions

Is Moveworks down?

Moveworks status is UP

Lastest published events

View permission feature in Setup is erroring out

User Identity Ingestion Failures

Live Agent Chat Degradation

Moveworks Services, Components and Regions

Recent Moveworks events

View permission feature in Setup is erroring out

User Identity Ingestion Failures

Live Agent Chat Degradation

Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade

Embedded AI Assistant Degradation

AI Assistant Outage on Microsoft Teams

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Is Moveworks down?

Moveworks status is UP

Lastest published events

View permission feature in Setup is erroring out

User Identity Ingestion Failures

Live Agent Chat Degradation

Moveworks Services, Components and Regions

Recent Moveworks events

View permission feature in Setup is erroring out

User Identity Ingestion Failures

Live Agent Chat Degradation

Live Agent Message Brokering Degradation After ServiceNow Zurich upgrade

Embedded AI Assistant Degradation

AI Assistant Outage on Microsoft Teams

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!