Jul <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>11:02</var> PDT Scheduled - We will be performing routine maintenance on our database servers. During this window, users may experience brief interruptions of a few seconds as services fail over. No action is required, and no data will be affected. We expect normal operation throughout the majority of the window.

Database maintenance

Dec <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. If you see any issues with the Mosio service, please contact support@mosio.com. Thank you! Dec <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>10:38</var> PST Scheduled - ⚠️ 𝐓𝐡𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐦𝐚𝐲 𝐛𝐞 𝐮𝐧𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐟𝐨𝐫 𝐩𝐞𝐫𝐢𝐨𝐝𝐬 𝐨𝐟 𝐭𝐢𝐦𝐞 𝐝𝐮𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐦𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐰𝐢𝐧𝐝𝐨𝐰. Mosio will be updating our servers and other networking equipment during this time. The service may be unavailable for periods of time during the maintenance window. While we expect any outages to be brief, some interruptions may be longer than anticipated. As part of this maintenance, we're updating our outgoing IP address ranges. If your organization maintains an IP allowlist, please ensure the following ranges are permitted: 64.247.200.88/29 64.247.200.96/29 64.247.200.120/29 No action is needed unless you use IP whitelisting.

Mosio IP Address Changing

Nov <var data-var='date'>13</var>, <var data-var='time'>06:00</var> PST Resolved - The data center had a network issue from 6am PT to 6:30am PT. Once they resolved it the Mosio platform was accessible.

Networking Issue

Oct <var data-var='date'>10</var>, <var data-var='time'>16:30</var> PDT Resolved - A network outage in our data center caused the platform to be unreachable. Messages queued for sending were attempted, but may not have been delivered. Please check your logs to ensure all messages went out, and retry any failed messages via Text Chat.

Network Outage

Aug <var data-var='date'> 6</var>, <var data-var='time'>09:17</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:08</var> PDT Investigating - We are experiencing high latency on one of our upstream carriers. We are monitoring the situation and will update as developments occur.

Network Disruption

Jun <var data-var='date'>11</var>, <var data-var='time'>01:15</var> PDT Resolved - The incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>21:43</var> PDT Update - From our host: > We continue to work closely with the NetApp North America leadership team and senior engineers to address the current situation involving our NetApp-based products and services. We'll continue to provide updates throughout the evening and aim to provide a more detailed update tomorrow morning. Jun <var data-var='date'>10</var>, <var data-var='time'>07:44</var> PDT Identified - Our hosting provider for our corporate site (not the platform where client data is hosted) is currently offline. This is a major incident at the host and they are working on a fix. The site has been temporarily redirected. To login to your account, please go to https://biz.mosio.com/

www.mosio.com corporate site offline

Apr <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>13:56</var> PDT Scheduled - Our primary data center will be undergoing scheduled maintenance during this time. There may be a brief interruption to service, some users may be required to login again.

Mosio Scheduled Maintenance - Primary Data Center

Apr <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>13:54</var> PDT Scheduled - Our primary data center will be undergoing scheduled maintenance during this time. There may be a brief interruption to service, some users may be required to login again.

Feb <var data-var='date'>21</var>, <var data-var='time'>16:39</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>13:26</var> PST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>21</var>, <var data-var='time'>13:18</var> PST Monitoring - Our downstream email service is having intermittent email connectivity, notification emails may not send. A fix has been implemented and we are monitoring the results.

Intermittent Issue - Email Notifications

Jan <var data-var='date'>25</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>24</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>18</var>, <var data-var='time'>10:39</var> PST Scheduled - Our primary data center will be undergoing scheduled maintenance on networking hardware during this time. There may be a periods of brief interruption to service during the maintenance period.

Network Maintenance

Jan <var data-var='date'>23</var>, <var data-var='time'>21:16</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>20:39</var> PST Monitoring - Issue has been identified and our engineers are monitoring the fix. Jan <var data-var='date'>23</var>, <var data-var='time'>20:14</var> PST Investigating - We are currently investigating an issue with our primary data center.

Oct <var data-var='date'>12</var>, <var data-var='time'>16:42</var> PDT Resolved - Our engineers have confirmed the issue is resolved. Oct <var data-var='date'>12</var>, <var data-var='time'>15:40</var> PDT Monitoring - Issue has been identified and resolved, our engineers are monitoring the results. Oct <var data-var='date'>12</var>, <var data-var='time'>15:38</var> PDT Investigating - Some users may experience slow performance, our engineers are investigating.

Primary Datacenter Network Disruption

Aug <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>19:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>17:13</var> PDT Scheduled - Our primary data center will be undergoing scheduled maintenance on networking hardware during this time. There may be a brief interruption to service, some users may be required to login again.

Database Maintenance

Aug <var data-var='date'> 2</var>, <var data-var='time'>16:11</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 2</var>, <var data-var='time'>14:53</var> PDT Monitoring - Our engineers have identified the issue and a fix has been implemented, we are monitoring the results Aug <var data-var='date'> 2</var>, <var data-var='time'>13:17</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 2</var>, <var data-var='time'>13:16</var> PDT Investigating - Some users may experience slow performance, our engineers are investigating.

Intermittent Service Disruption

Jun <var data-var='date'>16</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>12:05</var> PDT Scheduled - Our primary data center will be undergoing scheduled maintenance on networking hardware during this time. There may be a brief interruption to service, some users may be required to login again.

Jan <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>15</var>, <var data-var='time'>13:44</var> PST Scheduled - Our primary data center will be undergoing scheduled maintenance on networking hardware during this time. There may be a brief interruption to service, some users may be required to login again.

Dec <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>19</var>, <var data-var='time'>11:44</var> PST Scheduled - Mosio will be performing a scheduled maintenance on networking hardware during this time. There will be no interruption in service, however some users may be required to login again.

Nov <var data-var='date'>17</var>, <var data-var='time'>23:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>17</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>13:37</var> PST Scheduled - Mosio will be performing a scheduled maintenance on networking hardware during this time. There will be no interruption in service, however some users may be required to login again.

Nov <var data-var='date'> 9</var>, <var data-var='time'>21:34</var> PST Resolved - This incident has been resolved, we will continue to monitor updates from our data center. Nov <var data-var='date'> 9</var>, <var data-var='time'>20:58</var> PST Update - Network disruption has been rectified, continuing to monitor. Nov <var data-var='date'> 9</var>, <var data-var='time'>20:28</var> PST Monitoring - Network disruption has been partially recovered, monitoring status. Nov <var data-var='date'> 9</var>, <var data-var='time'>20:14</var> PST Investigating - We are currently investigating an issue with our primary data center.

Jul <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> PDT Scheduled - Our primary data center will be undergoing scheduled maintenance and performing failover testing as a follow up to the incident from earlier today. Minor network disruption is possible during this maintenance period.

Jul <var data-var='date'> 9</var>, <var data-var='time'>12:28</var> PDT Resolved - This incident has been resolved, will continue to monitor updates from our data center Jul <var data-var='date'> 9</var>, <var data-var='time'>10:41</var> PDT Monitoring - Systems are operational, continuing to monitor system status Jul <var data-var='date'> 9</var>, <var data-var='time'>10:01</var> PDT Update - Service is restored, continuing to investigate Jul <var data-var='date'> 9</var>, <var data-var='time'>09:42</var> PDT Investigating - Our data center is experiencing a network disruption. Engineers are investigating.

Jun <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>13:40</var> PDT Scheduled - Our primary data center will be undergoing scheduled maintenance at this time. Momentary network interruption can be expected.

Apr <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>10:51</var> PDT Scheduled - Mosio will be conducting routine updates on some front-end machines and some secondary database systems.   - SMS processing will NOT be affected.  - Some users may be logged out, and can regain access to the system by logging in again. - Chats and Widgets will not display for part of this period.

System Updates

Apr <var data-var='date'>15</var>, <var data-var='time'>17:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>13:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>16:41</var> PDT Scheduled - Mosio will be performing an emergency scheduled maintenance to replace some hardware. Short term scheduling is necessary to fit within our data center's social distancing guidelines. Some users may be logged out, but can log back in immediately. No other disruption is expected, text messages will continue to send and be received.

Server Maintenance

Apr <var data-var='date'>14</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>14</var>, <var data-var='time'>20:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>07:24</var> PDT Scheduled - Our primary data center will be undergoing scheduled maintenance at this time, no disruption is expected.

Is Mosio down?

Mosio status is UP

Lastest published events

Database maintenance

Mosio IP Address Changing

Networking Issue

Mosio Services, Components and Regions

Recent Mosio events

Database maintenance

Mosio IP Address Changing

Networking Issue

Network Outage

Network Disruption

www.mosio.com corporate site offline