THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>01:00</var> - <var data-var='time'>08:00</var> UTC Aug <var data-var='date'> 7</var>, <var data-var='time'>11:52</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following tokens may be suspended during the maintenance window. USD1_BSC

Scheduled Maintenance

Aug <var data-var='date'>13</var>, <var data-var='time'>08:50</var> UTC Resolved - This incident has now been resolved and all pending orders are now completed. Aug <var data-var='date'>13</var>, <var data-var='time'>08:44</var> UTC Monitoring - The incident has now been resolved, we are still monitoring. Aug <var data-var='date'>13</var>, <var data-var='time'>08:41</var> UTC Investigating - We are investigating this issue and we will provide more updates in the next few hours.

Onramp & Offramp delivery of crypto assets are delayed

Jul <var data-var='date'>31</var>, <var data-var='time'>19:49</var> UTC Resolved - All systems have returned to normal operation. Jul <var data-var='date'>31</var>, <var data-var='time'>04:29</var> UTC Update - Some on-chain wallet balances for newly-created wallets may not reflect recent on-chain activity immediately. Buy, Sell, and Swap transactions are still being processed successfully. Jul <var data-var='date'>31</var>, <var data-var='time'>03:45</var> UTC Monitoring - The issue is resolved and the MoonPay API is returning to normal operations. Engineers continue to monitor recovery. Jul <var data-var='date'>31</var>, <var data-var='time'>02:57</var> UTC Investigating - We are currently investigating increased latency on the MoonPay API, affecting the Buy and Sell flows, and the MoonPay App.

Increased Latency for the MoonPay API

Jul <var data-var='date'>29</var>, <var data-var='time'>10:46</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>09:17</var> UTC Identified - We're currently fixing the issue and will provide an update soon. Jul <var data-var='date'>29</var>, <var data-var='time'>08:34</var> UTC Investigating - Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.

Memo tag field is missing for certain tokens

Jul <var data-var='date'>16</var>, <var data-var='time'>09:42</var> UTC Resolved - Provider is back online and our app is working as normal. Jul <var data-var='date'>16</var>, <var data-var='time'>09:36</var> UTC Monitoring - The issue with one of our providers preventing the app from loading token information should be resolved. Actively monitoring for any additional issues. Jul <var data-var='date'>16</var>, <var data-var='time'>08:51</var> UTC Identified - We've spotted an issue with one of our providers that prevents the app from loading token information. We notified the provider and are currently investigating a mitigation.

Issue loading token information

Jul <var data-var='date'>15</var>, <var data-var='time'>13:55</var> UTC Completed - The schedule maintenance is completed. No impact was observed. Jul <var data-var='date'>15</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> UTC Scheduled - MoonPay will be conducting scheduled maintenance on internal infrastructure systems for approximately 4 hours beginning 1000 UTC on 15 July 2026. No impact to MoonPay applications, services or APIs is expected during the window.

Jul <var data-var='date'> 1</var>, <var data-var='time'>14:04</var> UTC Resolved - The issue was fixed and the system is getting back to normal. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:56</var> UTC Investigating - We're investigating an issue that prevents transactions from being processed.

Transactions are not being processed

Jun <var data-var='date'>25</var>, <var data-var='time'>18:34</var> UTC Resolved - Base chain is now fully recovered and we are seeing txns flowing through normally Jun <var data-var='date'>25</var>, <var data-var='time'>16:53</var> UTC Monitoring - We are monitoring the Base Mainnet issue and will provide further updates as they become available.

Onramp delivery of Base Mainnet crypto assets is delayed

Jun <var data-var='date'>22</var>, <var data-var='time'>15:39</var> UTC Resolved - The issue has been resolved Jun <var data-var='date'>22</var>, <var data-var='time'>15:34</var> UTC Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Jun <var data-var='date'>22</var>, <var data-var='time'>15:22</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors

Jun <var data-var='date'> 9</var>, <var data-var='time'>16:57</var> UTC Resolved - Bitcoin (BTC) transactions are processing normally. The latency issue has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:46</var> UTC Monitoring - Bitcoin (BTC) transactions are currently processing normally. We will continue to closely monitor activity and provide updates if there are any changes. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:22</var> UTC Investigating - There are some delays in processing BTC payments, the team is investigating.

Delays in processing BTC

Jun <var data-var='date'> 4</var>, <var data-var='time'>11:24</var> UTC Resolved - Wallet activity updates for Ethereum and EVM-compatible wallets are now processing normally. Users can continue transacting as expected, and recent transactions and wallet activity should appear in the app without further delays. Our team has confirmed the recovery and is continuing to monitor the system to ensure stability. We will provide additional updates if necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>22:48</var> UTC Investigating - We are currently investigating delays affecting wallet activity updates for some Ethereum and EVM-compatible wallets. Users can continue transacting normally. However, recent transactions and wallet activity may take longer than usual to appear in the app. Our team has identified the cause and is actively monitoring recovery. We will provide further updates as more information becomes available.

Delays in Wallet Activity Updates for EVM Chains

May <var data-var='date'>30</var>, <var data-var='time'>03:11</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>03:06</var> UTC Identified - We've identified the issue, and are working on the resolution. May <var data-var='date'>30</var>, <var data-var='time'>02:37</var> UTC Investigating - We are investigating this issue and we will provide more updates in the next few hours.

Onramp delivery of some crypto assets is delayed

May <var data-var='date'>22</var>, <var data-var='time'>15:34</var> UTC Resolved - The impact from the issue is over. May <var data-var='date'>22</var>, <var data-var='time'>15:18</var> UTC Monitoring - We investigated the issue, deployed a fix and we're monitoring. May <var data-var='date'>22</var>, <var data-var='time'>14:49</var> UTC Identified - Balances in the MoonPay app are not loading. We're currently investigating the issue, and will provide an update soon.

Balances in the MoonPay app are not loading

May <var data-var='date'>20</var>, <var data-var='time'>06:39</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>12:24</var> UTC Identified - Due to an unexpected issue on our provider’s side, you may experience interruptions with the SEPA Instant payment method.

Delays in processing SEPA instant payments

May <var data-var='date'>17</var>, <var data-var='time'>00:15</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>22:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>10:50</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following payment methods may be affected during the maintenance window: SEPA

Scheduled Payment Method Maintenance

May <var data-var='date'>17</var>, <var data-var='time'>00:15</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>22:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>10:41</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following payment methods may be affected during the maintenance window: SEPA Open Banking

May <var data-var='date'>16</var>, <var data-var='time'>18:25</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>17:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>09:55</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following tokens may be suspended during the maintenance window. NEAR ATOM BERA_BERA MANA SUI AVAX_CCHAIN MON_MON GODS IMX TRUMP_SOL HBAR ADA ALGO BAT BONK_SOL CORE POL APE GRT SHIB XTZ

May <var data-var='date'>15</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>12:46</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>11:44</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following tokens may be suspended during the maintenance window. BCH

May <var data-var='date'> 8</var>, <var data-var='time'>08:29</var> UTC Resolved - The issue has been fixed and all pending orders are completed. May <var data-var='date'> 8</var>, <var data-var='time'>08:08</var> UTC Monitoring - The issue has been fixed and stuck orders are now processing May <var data-var='date'> 8</var>, <var data-var='time'>07:42</var> UTC Identified - We have identified an issue with an upstream service provider that is causing delays in the delivery of some crypto assets for onramp orders. New orders are being processed through available alternatives where possible. We are actively working to resolve delays for affected pending orders and will provide another update as soon as we have more information. May <var data-var='date'> 8</var>, <var data-var='time'>06:58</var> UTC Investigating - We are currently investigating this issue.

May <var data-var='date'> 6</var>, <var data-var='time'>13:04</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>11:54</var> UTC Monitoring - We deployed a fix that reduced the number of affected users. We’re continuing to monitor the situation and will apply further fixes if needed. May <var data-var='date'> 6</var>, <var data-var='time'>10:54</var> UTC Identified - We identified an issue with payments using Apple Pay, which are taking too long for some users. We're currently fixing the issue, and will provide an update soon. May <var data-var='date'> 6</var>, <var data-var='time'>10:47</var> UTC Investigating - We've that payments with Apple Pay and taking longer than expected for some users. We're currently investigating the issue, and will provide an update soon.

Delays processing Apple Pay payments

Apr <var data-var='date'>21</var>, <var data-var='time'>11:20</var> UTC Resolved - Maintenance completed successfully. No impact to customers observed. Apr <var data-var='date'>21</var>, <var data-var='time'>10:46</var> UTC Monitoring - Routine maintenance, no impact expected. Team actively monitoring any potential failures.

Maintenance - ApplePay

Apr <var data-var='date'>16</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>05:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:15</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following tokens may be suspended during the maintenance window.

Apr <var data-var='date'>15</var>, <var data-var='time'>15:58</var> UTC Resolved - The issue has been resolved. All systems are now operating normally. We’ll continue to monitor to ensure stability. Apr <var data-var='date'>15</var>, <var data-var='time'>06:43</var> UTC Identified - We are currently investigating an issue causing an increased failure rate for some swap transactions. Users may experience errors when fetching swap quotes or completing swaps. Our team has identified multiple contributing factors and is actively working to reduce the failure rate and improve reliability.

Elevated failure rate on swap transactions

Apr <var data-var='date'>15</var>, <var data-var='time'>12:35</var> UTC Resolved - All pending orders are delivered and the issue is resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>12:28</var> UTC Update - A fix has been applied and transaction processing has resumed. Apr <var data-var='date'>15</var>, <var data-var='time'>12:27</var> UTC Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Apr <var data-var='date'>15</var>, <var data-var='time'>12:19</var> UTC Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Apr <var data-var='date'>15</var>, <var data-var='time'>12:09</var> UTC Investigating - We are investigating this issue and we will provide more updates in the next few hours.

Onramp & Offramp delivery of some crypto assets is delayed

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:40</var> UTC Resolved - Issue is resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:25</var> UTC Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Is MoonPay down?

MoonPay status is UNDER MAINTENANCE

Components with issues

Lastest published events

Onramp & Offramp delivery of crypto assets are delayed

Increased Latency for the MoonPay API

Memo tag field is missing for certain tokens

MoonPay Services, Components and Regions

Recent MoonPay events

Scheduled Maintenance

Onramp & Offramp delivery of crypto assets are delayed

Increased Latency for the MoonPay API

Memo tag field is missing for certain tokens

Issue loading token information

Scheduled Maintenance