THIS IS A SCHEDULED EVENT Apr <var data-var='date'>16</var>, <var data-var='time'>05:55</var> - <var data-var='time'>06:30</var> UTCApr <var data-var='date'> 8</var>, <var data-var='time'>11:15</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following tokens may be suspended during the maintenance window.

Scheduled Maintenance

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:40</var> UTC Resolved - Issue is resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>15:25</var> UTC Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Asset details for some tokens is not loading in the mobile app

Mar <var data-var='date'> 1</var>, <var data-var='time'>11:36</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 1</var>, <var data-var='time'>10:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 1</var>, <var data-var='time'>10:12</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following tokens may be suspended during the maintenance window. POL_POLYGON ETH_POLYGON USDT_POLYGON USDC_POLYGON CRV_POL GMT_POLYGON

Mar <var data-var='date'> 1</var>, <var data-var='time'>11:34</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 1</var>, <var data-var='time'>10:17</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 1</var>, <var data-var='time'>10:16</var> UTC Scheduled - There is an upcoming scheduled maintenance and the following tokens may be suspended during the maintenance window. BCH

Feb <var data-var='date'>15</var>, <var data-var='time'>13:29</var> UTC Resolved - Confirming everything is in place and and deposits are now processed.Feb <var data-var='date'>15</var>, <var data-var='time'>13:24</var> UTC Monitoring - We can now confirm the new transactions are being handled successfully, we are working on processing deposits for older transaction right now - We will provide another update asap.Feb <var data-var='date'>15</var>, <var data-var='time'>12:22</var> UTC Investigating - We are experiencing delays with processing deposits on several networks. We're currently investigating the issue and will provide an update soon.

Offramp delivery is delayed

Feb <var data-var='date'>12</var>, <var data-var='time'>10:36</var> UTC Resolved - The issue is fixed.Feb <var data-var='date'>12</var>, <var data-var='time'>09:58</var> UTC Investigating - Several tokens are showing an error page instead of price history and token details. We're currently investigating the issue, and will provide an update soon.

Unable to view token details

Feb <var data-var='date'>10</var>, <var data-var='time'>16:45</var> UTC Resolved - The impact from the issue is over and all overdue Interac payments have been processed.Feb <var data-var='date'>10</var>, <var data-var='time'>14:57</var> UTC Monitoring - The team has deployed a fix and the issue is currently resolved. We'll be monitoring it closely for the next few hoursFeb <var data-var='date'>10</var>, <var data-var='time'>14:01</var> UTC Identified - We're experiencing delays with interac payment processing. The team has identified the issue and is actively working on a fix

Interac Processing Delays

Jan <var data-var='date'>29</var>, <var data-var='time'>11:16</var> UTC Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.Jan <var data-var='date'>29</var>, <var data-var='time'>08:34</var> UTC Investigating - We are investigating this issue and we will provide more updates in the next few hours.

Onramp delivery of some crypto assets is delayed

Jan <var data-var='date'>23</var>, <var data-var='time'>18:36</var> UTC Resolved - Fix delivered. Please restart your app, go to Settings and click the Update button. Your home screen will be back to normal.Jan <var data-var='date'>23</var>, <var data-var='time'>17:52</var> UTC Identified - Android users are seeing a rather empty home screen. You can still buy and access your wallets. We fixed the issue and an updated version of the app should be arriving at your Play Store soon.

Blank home screen for Android users

Jan <var data-var='date'>13</var>, <var data-var='time'>19:30</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>13</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 7</var>, <var data-var='time'>11:27</var> UTC Scheduled - There is an upcoming scheduled maintenance for the Hedera network, and the following tokens may be suspended during the maintenance window: - HBAR - USDC_HEDERA

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:18</var> UTC Resolved - The impact from the issue is over.Dec <var data-var='date'> 9</var>, <var data-var='time'>10:28</var> UTC Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

MoonPay App - Solana Activity and PnL performance degraded

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:21</var> UTC Resolved - The incident has been resolved and all services are restored.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:10</var> UTC Investigating - We're currently encountering issues with our APIs and Widget affecting Ramps due to major Cloudflare outage

Issues with APIs and Widget due to Cloudflare Outage

Nov <var data-var='date'>21</var>, <var data-var='time'>05:07</var> UTC Resolved - The issue has now been resolved.Nov <var data-var='date'>21</var>, <var data-var='time'>05:03</var> UTC Monitoring - Normal asset delivery has resumed, we'll continue monitor until the issue is resolved.Nov <var data-var='date'>21</var>, <var data-var='time'>04:27</var> UTC Investigating - We are experiencing delays with delivering ETH to some US customers. We are investigating this issue and we will provide more updates in the next few hours.

Elevated API Errors

Nov <var data-var='date'>19</var>, <var data-var='time'>18:44</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>19</var>, <var data-var='time'>18:35</var> UTC Update - Resolved - All systems are operating normally.Nov <var data-var='date'>19</var>, <var data-var='time'>16:57</var> UTC Identified - We've spotted that our support portal support.moonpay.com is unavailable/slow, we've identified there is an active issue with the vendor. Thank you for your patience whilst this issue is being resolved

MoonPay Support Portal unavailable

Nov <var data-var='date'>18</var>, <var data-var='time'>15:07</var> UTC Resolved - All systems are operating normally.Nov <var data-var='date'>18</var>, <var data-var='time'>14:21</var> UTC Update - We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.Nov <var data-var='date'>18</var>, <var data-var='time'>12:20</var> UTC Monitoring - We are seeing services recovering and withdrawals are now processing - we are actively monitoring the situation and will provide another update shortly.Nov <var data-var='date'>18</var>, <var data-var='time'>12:14</var> UTC Update - We are continuing to investigate this issue.Nov <var data-var='date'>18</var>, <var data-var='time'>11:59</var> UTC Investigating - We are experiencing issues with some of MoonPay services. Following are impacted * Inbound and OutBound transaction processing * Some balances may be displayed incorrectly * Some payment methods are impacted We are actively investigating this and we will provide a new update as soon as possible.

On and Offramp delivery of crypto assets are delayed

Nov <var data-var='date'>14</var>, <var data-var='time'>15:08</var> UTC Resolved - Some transaction processing was delayed due to issues with a compliance provider. We are no longer seeing delays and all affected transactions have now been processed correctly.Nov <var data-var='date'>14</var>, <var data-var='time'>12:30</var> UTC Identified - Due to a third party issue we are experiencing some delays in transaction processing. We are investigating this issue and we will provide more updates.

Transaction processing is delayed

Nov <var data-var='date'>13</var>, <var data-var='time'>13:25</var> UTC Resolved - The issue has been resolved.Nov <var data-var='date'>13</var>, <var data-var='time'>13:04</var> UTC Investigating - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

MoonPay App - Issues Sending Bitcoin

Nov <var data-var='date'>11</var>, <var data-var='time'>11:06</var> UTC Resolved - The issue has now been resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>10:52</var> UTC Identified - We are currently investigating an issue where some users may see incorrect or missing BTC balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.

[MoonPay App] Issues with Bitcoin balances

Nov <var data-var='date'>10</var>, <var data-var='time'>21:18</var> UTC Resolved - It is no longer an issue.Nov <var data-var='date'>10</var>, <var data-var='time'>18:54</var> UTC Investigating - We're investigating an issue with Convert failures on Solana.

MoonPay App - Elevated failure rates on Convert

Nov <var data-var='date'> 6</var>, <var data-var='time'>14:55</var> UTC Resolved - The issue has been fixed. Loading balances is now back to normal.Nov <var data-var='date'> 6</var>, <var data-var='time'>14:15</var> UTC Monitoring - The issue should now be fixed - all balances should load fine now. We'll keep monitoring the changes.Nov <var data-var='date'> 6</var>, <var data-var='time'>14:12</var> UTC Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Issues loading Balances on MoonPay app

Nov <var data-var='date'> 5</var>, <var data-var='time'>12:12</var> UTC Resolved - The issue is now resolved. Customers using the MoonPay App on iOS are advised to update to the latest app version 2.0.26.Nov <var data-var='date'> 5</var>, <var data-var='time'>08:53</var> UTC Monitoring - We have identified and fixed the issue. We will continue to monitor any impact. Customers are advised to update to the latest app version 2.0.26.Nov <var data-var='date'> 4</var>, <var data-var='time'>19:29</var> UTC Investigating - We've spotted that something has gone wrong with opening deep-links and notifications. We're currently investigating the issue, and will provide an update soon.

Notification & deep-link issues

Oct <var data-var='date'>31</var>, <var data-var='time'>17:36</var> UTC Resolved - The issue is now fixed 🎃Oct <var data-var='date'>31</var>, <var data-var='time'>17:09</var> UTC Identified - We detected the issue and are now deploying a fix.Oct <var data-var='date'>31</var>, <var data-var='time'>16:59</var> UTC Investigating - We've spotted the App freezes when buying tokens that support a memo tag. We're currently investigating the issue, and will provide an update soon. You can use buy.moonpay.com in the meantime.

App freezes while buying tokens with a memo/tag

Oct <var data-var='date'>31</var>, <var data-var='time'>15:20</var> UTC Resolved - Transactions are completing as normal and any delayed transactions have been processed.Oct <var data-var='date'>31</var>, <var data-var='time'>15:09</var> UTC Update - Sell transactions are starting to process again. We are monitoring and will update once full performance is confirmed.Oct <var data-var='date'>31</var>, <var data-var='time'>15:07</var> UTC Monitoring - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.Oct <var data-var='date'>31</var>, <var data-var='time'>14:47</var> UTC Identified - Due to an issue with a 3rd party provider we are experiencing some delays with sell transactions completing.

Sell Transaction Delays

Oct <var data-var='date'>27</var>, <var data-var='time'>14:41</var> UTC Resolved - The issue was identified and fixed.Oct <var data-var='date'>27</var>, <var data-var='time'>13:48</var> UTC Identified - We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.

Issues with MoonPay App user balances

Oct <var data-var='date'>26</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>26</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>23</var>, <var data-var='time'>08:55</var> UTC Scheduled - Our partner is doing a scheduled maintenance on Sunday, October 26th, from 2:00 AM to 6:00 AM ET. During this time, ACH payments and MoonPay Balances will be temporarily unavailable in the US, but you can still use any of our other payment methods. Thank you so much for your patience

Is MoonPay down?

MoonPay status is UNDER MAINTENANCE

Components with issues

Lastest published events

Scheduled Maintenance

Asset details for some tokens is not loading in the mobile app

Scheduled Maintenance

MoonPay Services, Components and Regions

Recent MoonPay events

Scheduled Maintenance

Asset details for some tokens is not loading in the mobile app

Scheduled Maintenance

Scheduled Maintenance

Offramp delivery is delayed

Unable to view token details

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Is MoonPay down?

MoonPay status is UNDER MAINTENANCE

Components with issues

Lastest published events

Scheduled Maintenance

Asset details for some tokens is not loading in the mobile app

Scheduled Maintenance

MoonPay Services, Components and Regions

Recent MoonPay events

Scheduled Maintenance

Asset details for some tokens is not loading in the mobile app

Scheduled Maintenance

Scheduled Maintenance

Offramp delivery is delayed

Unable to view token details

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!