Aug <var data-var='date'>19</var>, <var data-var='time'>15:40</var> UTC Resolved - We’re happy to say that our platform issues are all sorted. Thanks for your patience while we worked on the fix 🙏 Aug <var data-var='date'>19</var>, <var data-var='time'>13:12</var> UTC Update - This afternoon, we identified some issues affecting Monzo and activated Monzo Stand-in, our fully independent backup bank. We're rolling out a fix and moving quickly to get full service back up and running for everyone. Aug <var data-var='date'>19</var>, <var data-var='time'>12:38</var> UTC Update - The problems affecting delayed payments aren’t fixed yet. We are also experiencing issues with our phone lines right now, which means your calls might not connect. We’re hard at work to get everything back up and running 💪 Aug <var data-var='date'>19</var>, <var data-var='time'>11:55</var> UTC Investigating - We're have been experiencing delays in processing payments. We’re looking into it, and we’ll share more when we’ve got it.

We are experiencing platform issues

Jul <var data-var='date'>27</var>, <var data-var='time'>17:53</var> UTC Resolved - The issue is now resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>16:25</var> UTC Monitoring - We're seeing signs of recovery and are monitoring the situation.

Issues with Barclays sending and receiving payments

Jul <var data-var='date'>27</var>, <var data-var='time'>16:21</var> UTC Resolved - This is now resolved Jul <var data-var='date'>27</var>, <var data-var='time'>15:52</var> UTC Monitoring - We're seeing signs of recovery and are monitoring the situation. Jul <var data-var='date'>27</var>, <var data-var='time'>13:52</var> UTC Identified - We are aware that Barclays Bank may be experiencing issues sending and receiving payments. If your payment attempt has been declined, we recommend trying again later.

Mar <var data-var='date'> 2</var>, <var data-var='time'>17:08</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>11:52</var> UTC Investigating - We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

We're experiencing issues with our phone lines.

Jan <var data-var='date'>13</var>, <var data-var='time'>17:36</var> UTC Resolved - We've recovered now. Still keeping an eye for any side-effects. Jan <var data-var='date'>13</var>, <var data-var='time'>17:15</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>13</var>, <var data-var='time'>17:08</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>13</var>, <var data-var='time'>17:07</var> UTC Update - We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits. Jan <var data-var='date'>13</var>, <var data-var='time'>17:07</var> UTC Monitoring - We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits. Jan <var data-var='date'>13</var>, <var data-var='time'>15:37</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'>13</var>, <var data-var='time'>15:31</var> UTC Investigating - We've spotted some Platform issues. We're currently investigating the issue.

Platform issues

Dec <var data-var='date'>22</var>, <var data-var='time'>11:45</var> UTC Resolved - The issue affecting our UK Freephone number (+448008021281) has been fixed. Dec <var data-var='date'>22</var>, <var data-var='time'>11:39</var> UTC Investigating - Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

UK Freephone is unreachable

Nov <var data-var='date'>25</var>, <var data-var='time'>16:06</var> UTC Resolved - The issue has now been resolved and all call operations are back to normal. Nov <var data-var='date'>25</var>, <var data-var='time'>15:25</var> UTC Investigating - An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

Calls impacted due to third party outage.

Oct <var data-var='date'>21</var>, <var data-var='time'>08:29</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>09:52</var> UTC Update - We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email. Oct <var data-var='date'>20</var>, <var data-var='time'>08:43</var> UTC Investigating - Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

Calls impacted due to AWS outage

Jul <var data-var='date'>14</var>, <var data-var='time'>18:30</var> UTC Resolved - The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up. Jul <var data-var='date'>14</var>, <var data-var='time'>18:11</var> UTC Monitoring - A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected. Jul <var data-var='date'>14</var>, <var data-var='time'>17:28</var> UTC Investigating - We're currently investigating the issue, and will provide an update soon.

Our phones lines have gone down, and we're working to fix them as soon as we can

Mar <var data-var='date'>11</var>, <var data-var='time'>16:37</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>14:55</var> UTC Investigating - We're currently investigating the issue, and will provide an update soon.

Aug <var data-var='date'>13</var>, <var data-var='time'>12:37</var> UTC Resolved - We've fully resolved the problems we saw this morning and everything is now back to normal Aug <var data-var='date'>13</var>, <var data-var='time'>11:55</var> UTC Identified - We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers. Aug <var data-var='date'>13</var>, <var data-var='time'>09:47</var> UTC Investigating - We're getting all the information we need to fix this and will update the status page as soon as we can.

We're experiencing some issues at the moment

Jul <var data-var='date'>19</var>, <var data-var='time'>17:02</var> UTC Resolved - Our third parties have fixed the issues caused by the global IT outage. All services are working as normal. Jul <var data-var='date'>19</var>, <var data-var='time'>15:22</var> UTC Update - You can now pay in cheques through the app again and we’ll process them as normal. Jul <var data-var='date'>19</var>, <var data-var='time'>11:50</var> UTC Monitoring - Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

Global IT outage: Our services are working as normal

Jun <var data-var='date'>28</var>, <var data-var='time'>12:03</var> UTC Resolved - The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀 Jun <var data-var='date'>28</var>, <var data-var='time'>11:34</var> UTC Update - We expect this to be solved soon. Jun <var data-var='date'>28</var>, <var data-var='time'>11:31</var> UTC Identified - Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

FPS Bank Transfer Issues

Jun <var data-var='date'> 8</var>, <var data-var='time'>14:08</var> UTC Resolved - Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:18</var> UTC Monitoring - Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:42</var> UTC Update - We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:26</var> UTC Update - We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> UTC Update - We are investigating reports of app issues for iOS customers. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:05</var> UTC Investigating - We are investing reports of app issues for iOS customers.

Everything should have returned to normal

Jun <var data-var='date'> 7</var>, <var data-var='time'>02:25</var> UTC Resolved - All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️ Jun <var data-var='date'> 7</var>, <var data-var='time'>01:24</var> UTC Update - The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪 Jun <var data-var='date'> 6</var>, <var data-var='time'>23:55</var> UTC Identified - Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

Searching within Help is back!

Aug <var data-var='date'>10</var>, <var data-var='time'>14:47</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 9</var>, <var data-var='time'>17:17</var> UTC Monitoring - We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible Aug <var data-var='date'> 5</var>, <var data-var='time'>12:14</var> UTC Update - We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible Aug <var data-var='date'> 5</var>, <var data-var='time'>12:13</var> UTC Investigating - We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

We're experiencing longer than usual wait times at the moment

Jun <var data-var='date'>12</var>, <var data-var='time'>17:18</var> UTC Resolved - The issue is now resolved Jun <var data-var='date'>12</var>, <var data-var='time'>16:36</var> UTC Investigating - We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

We're identified an issue impacting payments at the moment

Feb <var data-var='date'>18</var>, <var data-var='time'>05:54</var> UTC Resolved - We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at help@monzo.com if you need support. Feb <var data-var='date'>17</var>, <var data-var='time'>13:23</var> UTC Investigating - We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at help@monzo.com if you need support.

We're experiencing issues receiving customer phone calls

Nov <var data-var='date'> 1</var>, <var data-var='time'>14:47</var> UTC Resolved - The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual. Nov <var data-var='date'> 1</var>, <var data-var='time'>13:40</var> UTC Investigating - We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

We're experiencing some issues sending outbound international payments

Jun <var data-var='date'>21</var>, <var data-var='time'>07:45</var> UTC Resolved - Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally. Jun <var data-var='date'>21</var>, <var data-var='time'>07:13</var> UTC Monitoring - Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally. Jun <var data-var='date'>21</var>, <var data-var='time'>06:59</var> UTC Investigating - Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

We were experiencing some issues at the moment with verifying online payments

Jun <var data-var='date'> 2</var>, <var data-var='time'>09:21</var> UTC Resolved - We are aware that Santander are having trouble receiving bank transfers at the moment. Please try again at a later time. Thank you! Jun <var data-var='date'> 1</var>, <var data-var='time'>07:31</var> UTC Investigating - We are aware that Santander are having trouble receiving bank transfers at the moment. Please try again at a later time. Thank you!

Problems sending and receiving payments to Santander.

Apr <var data-var='date'>30</var>, <var data-var='time'>07:43</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>10:06</var> UTC Update - Currently, bank transfers to Lloyds banking group are not going through due to issues with them receiving payments. Please try sending the payment through again at a later time. Thank you! Apr <var data-var='date'>29</var>, <var data-var='time'>09:39</var> UTC Investigating - Currently, bank transfers to Lloyds banking group are not going through due to issues with them receiving payments. Please try sending the payment through again at a later time. Thank you!

This issue has been resolved.

Apr <var data-var='date'>29</var>, <var data-var='time'>08:19</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>19:24</var> UTC Update - The earlier problems affecting outbound international payments look to be resolved. Everything should be back to normal, but we’re keeping an eye on it to be sure Apr <var data-var='date'>28</var>, <var data-var='time'>17:04</var> UTC Update - We're currently aware that outbound international payments made in-app via Wise are not working. Apr <var data-var='date'>28</var>, <var data-var='time'>16:12</var> UTC Investigating - We're currently aware that outbound international payments made in-app via Wise are not working. We're currently investigating.

Issues with outbound international payments should be resolved now

Mar <var data-var='date'>13</var>, <var data-var='time'>06:35</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>01:42</var> UTC Update - We're getting all the information we need to fix this and will update the status page as soon as we can. Mar <var data-var='date'>13</var>, <var data-var='time'>01:36</var> UTC Update - We're getting all the information we need to fix this and will update the status page as soon as we can. Mar <var data-var='date'>13</var>, <var data-var='time'>01:31</var> UTC Investigating - We're getting all the information we need to fix this and will update the status page as soon as we can.

Inbound calls are now working as normal again

Feb <var data-var='date'>14</var>, <var data-var='time'>10:52</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>09:55</var> UTC Identified - The issue has been identified and a fix is being implemented.

Is Monzo Bank down?

Monzo Bank status is UP

Lastest published events

We are experiencing platform issues

Issues with Barclays sending and receiving payments

Issues with Barclays sending and receiving payments

Monzo Bank Services, Components and Regions

Recent Monzo Bank events

We are experiencing platform issues

Issues with Barclays sending and receiving payments

Issues with Barclays sending and receiving payments

We're experiencing issues with our phone lines.

Platform issues

UK Freephone is unreachable