Oct <var data-var='date'> 7</var>, <var data-var='time'>10:55</var> UTC Resolved - The issue causing degraded performance for Wallet and Partner API requests has been resolved. All services are operating normally and have been stable since 12:36. We apologize for the inconvenience this caused.

Degraded performance affecting Wallet and Partner API

Oct <var data-var='date'> 2</var>, <var data-var='time'>07:10</var> UTC Resolved - Zaptec has resolved the issue on their end and is reporting normal operations. Charge sessions on Zaptec chargers are running as expected again. We will continue to monitor to confirm full stability. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:49</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:48</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:44</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:43</var> UTC Investigating - We are seeing an increased number of charge sessions failing or getting stuck in a 'Preparing' state on Zaptec chargers. This appears to be isolated to Zaptec hardware and aligns with an ongoing issue on Zaptec's end. If you are affected, you may be able to start your charge using the native Zaptec app as a workaround while we continue to monitor the situation.

Increased charge session failures on Zaptec chargers

Oct <var data-var='date'> 1</var>, <var data-var='time'>16:22</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:42</var> UTC Investigating - We are currently investigating an issue affecting a fleet of drivers who are unable to start charging sessions. Affected drivers are seeing an 'insufficient funds' error when attempting to charge. Our team is actively investigating and working to restore full charging capability as quickly as possible.

Fleet Drivers Unable to Initiate Charging Sessions

Sep <var data-var='date'>25</var>, <var data-var='time'>23:07</var> UTC Resolved - The Monta Hub web portal has been restored and is fully operational. We apologise for any inconvenience caused during this time. Sep <var data-var='date'>25</var>, <var data-var='time'>23:03</var> UTC Identified - We have identified an issue causing the Monta Hub web portal to be unavailable. Our team has identified the problem and a fix is currently being deployed. The Monta mobile app is not affected. We will provide an update once the fix has been confirmed.

Hub React Unavailable — API Gateway Outage

Sep <var data-var='date'>22</var>, <var data-var='time'>10:58</var> UTC Resolved - We're marking the issue as resolved. We apologize for the inconvenience. Sep <var data-var='date'>22</var>, <var data-var='time'>10:39</var> UTC Monitoring - We released a fix, and monitoring the results Sep <var data-var='date'>22</var>, <var data-var='time'>10:21</var> UTC Identified - We've identified the issue, and we're working on a fix. Sep <var data-var='date'>22</var>, <var data-var='time'>09:53</var> UTC Investigating - We're currently investigating an issue that causes the Hub and the app to be down

The Hub and Monta Charge are currently unreachable

Sep <var data-var='date'>17</var>, <var data-var='time'>13:04</var> UTC Resolved - Charging sessions are now updating correctly in the app, and charge status is reflecting in real time again. As part of deploying the fix, charge status processing paused briefly between 12:43 and 12:48 UTC before resuming and fully catching up by 12:51 UTC. Sep <var data-var='date'>17</var>, <var data-var='time'>12:34</var> UTC Update - We've identified the root cause as a backend processing delay affecting charge status updates. Charges that have already started are running correctly at the charger and are not affected. We are working on a fix. Sep <var data-var='date'>17</var>, <var data-var='time'>11:57</var> UTC Investigating - Some customers may see an error message stating that starting a charge is taking longer than expected, even though charging has started correctly at the charger. The app is not reflecting the current charging status in real time. Our team is actively working on a fix.

Delayed Charge Status Updates in App

Sep <var data-var='date'>16</var>, <var data-var='time'>09:28</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>09:08</var> UTC Monitoring - A fix has been implemented and Users now see vehicles back in the vehicle section of the app. Sep <var data-var='date'>16</var>, <var data-var='time'>08:54</var> UTC Investigating - We are investigating an issue where the vehicle section is not appearing in the app as intended.

Vehicle section not appearing in the app

Sep <var data-var='date'>14</var>, <var data-var='time'>12:58</var> UTC Resolved - We saw an increase in error rates across platforms, which caused our Hub and App to not load temporarily.

Hub and App down

Sep <var data-var='date'>14</var>, <var data-var='time'>12:56</var> UTC Resolved - We saw an increase in error rates across platforms, which caused our Hub and App to not load temporarily.

Aug <var data-var='date'>28</var>, <var data-var='time'>14:59</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>14:56</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>28</var>, <var data-var='time'>14:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>28</var>, <var data-var='time'>14:39</var> UTC Investigating - We are currently investigating an issue causing the Monta Hub web portal and Partner API Services to be inaccessible. Our team is actively working to restore access as quickly as possible. We will provide further updates as the situation develops.

Hub & Partner API Unavailable - Service Disruption

Aug <var data-var='date'>22</var>, <var data-var='time'>11:24</var> UTC Resolved - Between approximately 10:50 and 11:15 UTC, the Monta platform experienced degraded availability. Users may have seen errors, timeouts, or slow responses in the Monta app, the Hub web portal, the Partner API, and related services. The cause was a capacity limit on an internal caching layer that did not autoscale correctly. We increased the capacity of that layer, which restored service. Availability returned to normal by 11:15 UTC, and response times recovered shortly after as queued work was processed. No data was lost. Charge session data that queued during the incident was processed as services recovered. We are adding monitoring on this capacity limit and investigating the underlying issue so this does not recur. We're sorry for the disruption. Aug <var data-var='date'>22</var>, <var data-var='time'>11:15</var> UTC Monitoring - We have identified and addressed the issue affecting the Monta app, web portal, and Partner API. A fix has been applied and services are recovering — availability is improving and most users should be able to access the platform normally. We are actively monitoring to confirm full recovery and will provide a further update shortly. Aug <var data-var='date'>22</var>, <var data-var='time'>10:54</var> UTC Investigating - We are currently experiencing degraded availability across our platform. Some users may encounter errors or slow responses when using the Monta app, web portal, or related services. Our team is actively investigating and working to restore full service as quickly as possible.

Service Availability Degradation

Aug <var data-var='date'>12</var>, <var data-var='time'>16:50</var> UTC Resolved - The security incident affecting the Monta Help Center has been resolved. Our third-party Help Center provider has remediated the issue on their side and confirmed the service is fully restored — you can follow the details on their status page at https://status.helpjuice.com/ Aug <var data-var='date'>12</var>, <var data-var='time'>13:00</var> UTC Investigating - We are aware of a phishing attack that may have affected customers who visited the Monta Help Center. This issue originates with our third-party help center provider, who has acknowledged the incident on their own status page at https://status.helpjuice.com/. If you have visited the Monta Help Center recently, we strongly advise you to be vigilant: do not click any suspicious links you may have received, and verify that you have not submitted any personal or account credentials to an unrecognised site. We are actively monitoring the situation and will provide further updates as they become available.

Help Center Phishing Attack

Aug <var data-var='date'> 7</var>, <var data-var='time'>06:48</var> UTC Resolved - All systems are operating normally and performance has returned to expected levels. We apologise for any inconvenience this may have caused. Aug <var data-var='date'> 7</var>, <var data-var='time'>06:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>06:08</var> UTC Investigating - We are currently experiencing increased load times and an elevated failure rate across our platform. Our team has identified the issue and is actively working to resolve it. We apologize for any inconvenience this may cause and will provide further updates as our investigation progresses.

Increased Load Times and Elevated Failure Rate

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:39</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>17:07</var> UTC Identified - We are currently investigating an issue where operators using the Old Monta Hub are unable to see their charge points and charge session data. Our team has identified the cause and is working on a fix. We apologize for the inconvenience and will provide updates as we make progress.

Charge Point and Charge Session Data Unavailable in Monta Hub (Old)

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:20</var> UTC Resolved - This incident has been resolved. A fix was successfully deployed and charge point lists are loading as expected again in the old Monta Hub. We apologize for any inconvenience caused. Normal service has been fully restored.

Charge Point List Unavailable in Old Monta Hub

Aug <var data-var='date'> 4</var>, <var data-var='time'>14:10</var> UTC Resolved - We are pleased to report that the issue affecting the Monta Hub web portal has been resolved and the platform is operating normally. We apologize for any inconvenience this may have caused. Please reach out to our support team if you continue to experience any problems. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:35</var> UTC Investigating - We are currently investigating an increased error rate affecting the Monta Hub web portal. Some partners may experience issues loading or navigating certain pages. Our team is actively working to identify and resolve the issue.

Hub - Increased Error Rate

Aug <var data-var='date'> 1</var>, <var data-var='time'>16:48</var> UTC Resolved - The Monta Hub is now operating normally. We apologize for the inconvenience this disruption may have caused. Thank you for your patience while our team worked to resolve the issue. Aug <var data-var='date'> 1</var>, <var data-var='time'>16:32</var> UTC Investigating - We are currently aware of an issue affecting the Monta Hub. Our engineering team is actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience and will provide further updates soon.

Monta Hub - Service Disruption

Jul <var data-var='date'>28</var>, <var data-var='time'>10:02</var> UTC Resolved - We can confirm that the intermittent errors affecting Monta Control and Hub Beta have been fully resolved. Both platforms are operating normally and we are no longer observing any issues. We apologize for any inconvenience this may have caused and thank you for your patience. Jul <var data-var='date'>28</var>, <var data-var='time'>09:50</var> UTC Monitoring - We have identified the cause of the intermittent errors affecting Monta Control and Hub Beta and have actively implemented a fix. The issue has been resolved and we are now monitoring the platforms closely to ensure full stability is maintained. We apologize for any inconvenience this may have caused. Jul <var data-var='date'>28</var>, <var data-var='time'>09:36</var> UTC Investigating - We are currently investigating intermittent errors affecting Monta Control and Hub Beta, where some users may experience failures or be unable to load the platform. The service has been partially recovering but remains unstable. We are actively working to identify the root cause and restore full stability as quickly as possible.

Monta Control and Hub Beta - Intermittent Errors

Jul <var data-var='date'>28</var>, <var data-var='time'>07:01</var> UTC Resolved - We experienced a brief period of degraded internal service capacity affecting energy production functionality. New service instances were unable to start correctly, while existing instances continued to serve requests — meaning no customer-facing request failures were observed during this time. The root cause has been identified and resolved, and all systems are now operating normally.

Degraded pods for energy production

Jul <var data-var='date'>21</var>, <var data-var='time'>12:31</var> UTC Resolved - Both the Load Management Portal and Energy Management Portal are now back to normal operation. We apologize for any inconvenience this may have caused. Jul <var data-var='date'>21</var>, <var data-var='time'>12:31</var> UTC Update - We identified the problem, fixed it and all systems are nominal again Jul <var data-var='date'>21</var>, <var data-var='time'>12:23</var> UTC Identified - We are currently investigating an issue causing the Load Management Portal and Energy Management Portal to be unavailable. Our team has identified the root cause and a rollback is actively in progress. We apologize for the inconvenience and will provide further updates as we work to restore full functionality.

Load Management & Energy Management Portal Disruption

Jul <var data-var='date'>17</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>11:40</var> UTC Update - We are currently investigating an issue affecting payment transactions on select payment terminals. Some users may experience failed transactions when attempting to pay via card. Jul <var data-var='date'>17</var>, <var data-var='time'>11:40</var> UTC Investigating - We are currently investigating this issue.

Payter transactions being rejected

Jul <var data-var='date'>17</var>, <var data-var='time'>08:44</var> UTC Resolved - Between July 13 and July 17, some firmware updates to charge points may have failed to download. This issue has been identified and resolved. Firmware updates are now operating normally. We apologize for any inconvenience.

Firmware download failures

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> UTC Resolved - The results of the fix are looking good. We're marking the issue as Resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:01</var> UTC Monitoring - A fix was implemented, and we're monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>07:32</var> UTC Identified - The root cause is believed to have been identified. We are working on pushing a fix. Jul <var data-var='date'> 8</var>, <var data-var='time'>06:53</var> UTC Investigating - We are aware of an issue where some operators are unable to view their charging points in the Monta Hub portal. Our team is actively investigating the cause. As a workaround, charging points are fully visible and accessible via the Beta Hub in the meantime.

Charging Points Not Visible in Hub

Jul <var data-var='date'> 6</var>, <var data-var='time'>16:23</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> UTC Investigating - We are currently investigating an issue affecting connectivity between charging stations and our platform. Some charge points may experience communication issues, which could impact charging sessions. We are actively working to resolve this and will provide updates as soon as possible.

Degraded Charging Station Connectivity

Jul <var data-var='date'> 6</var>, <var data-var='time'>09:10</var> UTC Resolved - Queues are back to normal. We're marking the incident as Resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:58</var> UTC Monitoring - The implemented fix seems to be working, and we are monitoring the queues. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:41</var> UTC Identified - The issue has been identified, and we're implementing a fix. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:08</var> UTC Investigating - We're currently experiencing slow response time across our customer facing platforms, which sometimes result in error 408s. We're investigating.

Is Monta down?

Monta status is DEGRADED

Components with issues

Lastest published events

Degraded performance affecting Wallet and Partner API

Increased charge session failures on Zaptec chargers

Fleet Drivers Unable to Initiate Charging Sessions

Monta Services, Components and Regions

Recent Monta events

Degraded performance affecting Wallet and Partner API

Increased charge session failures on Zaptec chargers

Fleet Drivers Unable to Initiate Charging Sessions

Hub React Unavailable — API Gateway Outage

The Hub and Monta Charge are currently unreachable

Delayed Charge Status Updates in App