Jul <var data-var='date'> 8</var>, <var data-var='time'>08:01</var> UTC Monitoring - A fix was implemented, and we're monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>07:32</var> UTC Identified - The root cause is believed to have been identified. We are working on pushing a fix. Jul <var data-var='date'> 8</var>, <var data-var='time'>06:53</var> UTC Investigating - We are aware of an issue where some operators are unable to view their charging points in the Monta Hub portal. Our team is actively investigating the cause. As a workaround, charging points are fully visible and accessible via the Beta Hub in the meantime.

Charging Points Not Visible in Hub

Jul <var data-var='date'> 6</var>, <var data-var='time'>16:23</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> UTC Investigating - We are currently investigating an issue affecting connectivity between charging stations and our platform. Some charge points may experience communication issues, which could impact charging sessions. We are actively working to resolve this and will provide updates as soon as possible.

Degraded Charging Station Connectivity

Jul <var data-var='date'> 6</var>, <var data-var='time'>09:10</var> UTC Resolved - Queues are back to normal. We're marking the incident as Resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:58</var> UTC Monitoring - The implemented fix seems to be working, and we are monitoring the queues. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:41</var> UTC Identified - The issue has been identified, and we're implementing a fix. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:08</var> UTC Investigating - We're currently experiencing slow response time across our customer facing platforms, which sometimes result in error 408s. We're investigating.

Slow response time across App and Hub

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:54</var> UTC Resolved - We can confirm that this issue has been resolved. Charge points are now visible and searchable again in both the app and the classic Hub for all affected operators. We apologise for any disruption this caused and thank you for your patience while our team worked to address it. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:33</var> UTC Update - We have identified that the issue with charge points not appearing in search results or charge point lists is affecting the classic Hub and the app. Operators may find that charge points are missing from their lists or return no results when searched, despite being present in their portfolio. We can confirm that the new version of the Hub appears to be unaffected — operators with access to it may use it as a workaround in the meantime. Our team is actively investigating and we will share further updates as soon as they are available. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:27</var> UTC Investigating - We are aware of an issue where charge points are not appearing in search results or charge point lists within the Hub and app. Operators may find that no charge points are returned when searching, despite them being present in their portfolio. We are actively investigating the cause and will provide updates as soon as possible. We apologize for the inconvenience.

Charge Points Not Searchable / Visible in Hub & App

Jun <var data-var='date'>29</var>, <var data-var='time'>18:20</var> UTC Resolved - This incident has been resolved. Some users may have experienced difficulties logging in to the Monta app or Hub portal due to an issue with our authentication service. Our team quickly identified and resolved the problem, and all login services have returned to normal. We apologize for any inconvenience caused.

Identity UI - Login Issues (OOM Errors)

Jun <var data-var='date'>26</var>, <var data-var='time'>21:06</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>13:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>13:29</var> UTC Investigating - We are currently experiencing elevated error rates and disruption across our platform. Our team has been alerted and is actively investigating the issue. We apologize for any inconvenience and will provide updates as we learn more.

Service Disruption - Elevated Error Rates

Jun <var data-var='date'>23</var>, <var data-var='time'>19:00</var> UTC Resolved - Smart Charging has been fully restored and is operating as expected. We are confident the issue has been resolved and no further impact is expected. We apologize for any inconvenience this may have caused during the disruption. Jun <var data-var='date'>23</var>, <var data-var='time'>18:44</var> UTC Monitoring - We have identified the root cause of the Smart Charging issue and applied mitigation measures. Smart Charging sessions are now starting successfully again, and we are actively monitoring to confirm full stability. Standard (Charge Now) and Scheduled Charging were not affected throughout this incident. We apologize for the disruption and will continue to keep you updated. Jun <var data-var='date'>23</var>, <var data-var='time'>18:30</var> UTC Investigating - We are currently investigating an issue affecting Smart Charging sessions. Some customers may experience errors when attempting to start a Smart Charge. Standard (Charge Now) and Scheduled Charging are not affected and continue to work as expected. We apologize for the inconvenience and will provide further updates as our investigation progresses.

Smart Charging - Issues with starting Smart Charge sessions

Jun <var data-var='date'>20</var>, <var data-var='time'>17:15</var> UTC Resolved - We are pleased to confirm that the platform has fully recovered. Login, app functionality, and all related services are operating normally. Our team continues to monitor the situation closely and will be conducting a full review to prevent recurrence. We apologize for any inconvenience this caused. Jun <var data-var='date'>20</var>, <var data-var='time'>09:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Investigating - We are currently experiencing a service disruption that is affecting the ability to log in and use the Monta app. Our team has identified the issue and is actively working to resolve it. We apologize for the inconvenience and will provide updates as soon as more information is available.

Service disruption affecting login and app functionality

Jun <var data-var='date'>11</var>, <var data-var='time'>12:57</var> UTC Resolved - The issue has been resolved. Monta AI functionality has been restored and is now working normally. We apologize for any inconvenience this may have caused. Jun <var data-var='date'>11</var>, <var data-var='time'>12:37</var> UTC Investigating - We are currently investigating reports of issues with Monta AI functionality. Some users may experience errors when accessing AI features. Our team is actively working to identify and resolve the problem.

Issues with Monta AI

Jun <var data-var='date'> 5</var>, <var data-var='time'>19:43</var> UTC Resolved - The issue with payment processing has been resolved. Our systems are now operating normally and all new charging sessions are processing payments correctly. We are working to recover any payments that were affected during the incident period.

Service Disruption

Jun <var data-var='date'> 5</var>, <var data-var='time'>19:40</var> UTC Resolved - The RFID fraud incident has been successfully resolved. All affected accounts have been secured and fraudulent activities have been stopped. We've implemented additional safeguards and monitoring to prevent similar incidents in the future.

Jun <var data-var='date'> 5</var>, <var data-var='time'>09:07</var> UTC Resolved - The issue affecting RFID card charging has been fully resolved. All charging methods are now operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. Jun <var data-var='date'> 5</var>, <var data-var='time'>08:50</var> UTC Monitoring - We have deployed a fix for the RFID charging issue and are now monitoring the situation. Early results are positive, showing a significant reduction in failed charges. We continue to monitor closely to ensure the issue is fully resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>08:25</var> UTC Identified - We have identified that the charging failures are specifically affecting sessions started with RFID Charge Keys. Charging sessions initiated through the Monta Charge app or API are working normally and can be used as a workaround while we work on a fix. We are actively working to resolve the issue with RFID-initiated sessions. Jun <var data-var='date'> 5</var>, <var data-var='time'>08:10</var> UTC Investigating - We are currently investigating an elevated number of failed charging sessions reported by multiple operators. Some customers may experience difficulties starting charging sessions. Our team is actively working to identify and resolve the issue.

Elevated number of failed charges

Jun <var data-var='date'> 4</var>, <var data-var='time'>15:28</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:13</var> UTC Investigating - We are currently experiencing a brief network disruption that may affect connectivity and service availability for some users. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available. Thank you for your patience. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:59</var> UTC Monitoring - Monta Hub, Hub Beta, and Monta Control Outage temporarily down.

Monta Hub, Hub Beta, and Monta Control Outage

Jun <var data-var='date'> 3</var>, <var data-var='time'>07:06</var> UTC Resolved - Monta monitoring shows Wireless Logic connectivity is restored to pre-incident levels. (Since 04:30 UTC) Jun <var data-var='date'> 2</var>, <var data-var='time'>20:18</var> UTC Update - We are monitoring Wireless Logic status updates. As a Wireless Logic customer, refer to Wireless Logic status updates sent via email for more details and updates. Jun <var data-var='date'> 2</var>, <var data-var='time'>20:18</var> UTC Identified - We are monitoring Wireless Logic status updates. As a Wireless Logic customer, refer to Wireless Logic status updates sent via email for more details and updates.

Major Wireless Logic Outage

May <var data-var='date'>18</var>, <var data-var='time'>10:12</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>09:24</var> UTC Investigating - It currently isn't possible to download receipts from Monta Hub or Monta Charge. It'll result in an error. We're investigating the issue.

Can't download receipts from Monta Hub or Monta Charge

May <var data-var='date'>12</var>, <var data-var='time'>11:08</var> UTC Resolved - The issue with our AI Assistant has been resolved. The service was successfully restored through a system rollback and is now functioning normally across all platforms. May <var data-var='date'>12</var>, <var data-var='time'>07:39</var> UTC Investigating - We are currently investigating issues with our AI Assistant feature that may be causing problems across our web platforms. Our team is working to identify and resolve the issue as quickly as possible.

Issues with AI Assistant

May <var data-var='date'> 9</var>, <var data-var='time'>10:14</var> UTC Resolved - The incident has been fully resolved. Our engineering team has deployed fixes to address the server resource issues that were causing the app login problems. The service is now stable and users should be able to log in successfully. We sincerely apologize for any inconvenience this may have caused. May <var data-var='date'> 9</var>, <var data-var='time'>09:31</var> UTC Monitoring - Our engineering team has deployed fixes to address the server resource issues that were causing the app login problems. The service is now stable and users should be able to log in successfully. We are continuing to monitor the situation closely to ensure full recovery. May <var data-var='date'> 9</var>, <var data-var='time'>08:52</var> UTC Update - We are seeing an increase in reports from users experiencing login issues and app accessibility problems. Our team has identified that this is affecting a larger number of users than initially reported, and we are working urgently to resolve the issue. We will continue to provide updates as we make progress. May <var data-var='date'> 9</var>, <var data-var='time'>08:46</var> UTC Investigating - We are currently investigating reports from a small number of users who are unable to log into the Monta app. Some users are encountering errors or blank screens when trying to access the app. Our team is actively working to identify and resolve this issue.

Some users experiencing app login issues

May <var data-var='date'> 4</var>, <var data-var='time'>11:47</var> UTC Resolved - All messages are being sent correctly, with some still being sent with a cell number. Apr <var data-var='date'>23</var>, <var data-var='time'>14:31</var> UTC Monitoring - We've implemented a change, which means that danish numbers of Users will receive SMS messages from +4552513552 when they request login from phone number. We're monitoring the situation. Apr <var data-var='date'>10</var>, <var data-var='time'>12:04</var> UTC Identified - We have identified the root cause of the login issues affecting some users. The problem is related to SMS verification codes not being delivered due to carrier-level filtering on certain mobile networks. We are actively working with mobile carriers and our SMS providers to restore normal service. Apr <var data-var='date'>10</var>, <var data-var='time'>11:26</var> UTC Investigating - We are investigating reports of login difficulties affecting some users in Denmark. The issue appears to be related to SMS verification codes not being delivered and is currently limited to users on the 3 Mobile network. Our team is working with the mobile carrier to resolve this issue as quickly as possible.

Login Issues for Danish Mobile Users

Apr <var data-var='date'>30</var>, <var data-var='time'>18:45</var> UTC Resolved - All transactions have been processed, and are being processed at normal speed. Apr <var data-var='date'>30</var>, <var data-var='time'>14:31</var> UTC Investigating - Transactions from paid charges might be delayed and we're investigating.

Delay in transactions from paid charges

Apr <var data-var='date'>29</var>, <var data-var='time'>14:54</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>14:44</var> UTC Investigating - We are seeing increased error rate against the platform, and are working hard on identifying the issue.

Error rate increase on platform

Apr <var data-var='date'> 8</var>, <var data-var='time'>14:01</var> UTC Resolved - Between 13:30 and 14:10 CEST, some charge points connected through our roaming partners experienced temporary unavailability due to unexpected load on our systems. All services have been fully restored and are operating normally. We apologize for any inconvenience this may have caused.

OCPI connected charge points temporarily unresponsive

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:55</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>07:53</var> UTC Investigating - Since April 6, 21:10 CEST we have had problems with the database where the so called "customer support" logs in Monta Control are recorded. We are working on restoring the functionality. The "workaround" is to look at the raw OCPP logs which are recorded seperatly and are therefore still available.

Missing customer support logs in Monta Control

Apr <var data-var='date'> 7</var>, <var data-var='time'>08:47</var> UTC Resolved - This issue has been resolved. We have successfully restored the logging functionality in our customer service tools. Our team implemented a fix that resolved the underlying data mapping problem, and all systems are now operating normally.

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:52</var> UTC Resolved - We've deployed a fix for the scheduled charging validation errors. The issue has been resolved and users should now be able to schedule charges without encountering error messages. Thank you for your patience while we addressed this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> UTC Investigating - We're currently investigating reports of validation errors when using the scheduled charging feature. Some users may experience difficulties scheduling charges and receive error messages. As a workaround, you can start your charging session immediately instead of scheduling it for later. We're working to resolve this issue and will provide updates as they become available.

Issues with Scheduled Charging Feature

Mar <var data-var='date'>30</var>, <var data-var='time'>14:50</var> UTC Resolved - The connectivity issues with Monta AI and search features have been resolved. All affected services are now functioning normally. Mar <var data-var='date'>30</var>, <var data-var='time'>14:36</var> UTC Investigating - We are currently experiencing connectivity issues affecting Monta AI and search functionality in Monta Hub. Our team is actively investigating the issue.

Is Monta down?

Monta status is DEGRADED

Components with issues

Lastest published events

Charging Points Not Visible in Hub

Degraded Charging Station Connectivity

Slow response time across App and Hub

Monta Services, Components and Regions

Recent Monta events

Charging Points Not Visible in Hub

Degraded Charging Station Connectivity

Slow response time across App and Hub

Charge Points Not Searchable / Visible in Hub & App

Identity UI - Login Issues (OOM Errors)

Service Disruption - Elevated Error Rates

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Is Monta down?

Monta status is DEGRADED

Components with issues

Lastest published events

Charging Points Not Visible in Hub

Degraded Charging Station Connectivity

Slow response time across App and Hub

Monta Services, Components and Regions

Recent Monta events

Charging Points Not Visible in Hub

Degraded Charging Station Connectivity

Slow response time across App and Hub

Charge Points Not Searchable / Visible in Hub & App

Identity UI - Login Issues (OOM Errors)

Service Disruption - Elevated Error Rates

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!