May <var data-var='date'>18</var>, <var data-var='time'>10:12</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>09:24</var> UTC Investigating - It currently isn't possible to download receipts from Monta Hub or Monta Charge. It'll result in an error. We're investigating the issue.

Can't download receipts from Monta Hub or Monta Charge

May <var data-var='date'>12</var>, <var data-var='time'>11:08</var> UTC Resolved - The issue with our AI Assistant has been resolved. The service was successfully restored through a system rollback and is now functioning normally across all platforms. May <var data-var='date'>12</var>, <var data-var='time'>07:39</var> UTC Investigating - We are currently investigating issues with our AI Assistant feature that may be causing problems across our web platforms. Our team is working to identify and resolve the issue as quickly as possible.

Issues with AI Assistant

May <var data-var='date'> 9</var>, <var data-var='time'>10:14</var> UTC Resolved - The incident has been fully resolved. Our engineering team has deployed fixes to address the server resource issues that were causing the app login problems. The service is now stable and users should be able to log in successfully. We sincerely apologize for any inconvenience this may have caused. May <var data-var='date'> 9</var>, <var data-var='time'>09:31</var> UTC Monitoring - Our engineering team has deployed fixes to address the server resource issues that were causing the app login problems. The service is now stable and users should be able to log in successfully. We are continuing to monitor the situation closely to ensure full recovery. May <var data-var='date'> 9</var>, <var data-var='time'>08:52</var> UTC Update - We are seeing an increase in reports from users experiencing login issues and app accessibility problems. Our team has identified that this is affecting a larger number of users than initially reported, and we are working urgently to resolve the issue. We will continue to provide updates as we make progress. May <var data-var='date'> 9</var>, <var data-var='time'>08:46</var> UTC Investigating - We are currently investigating reports from a small number of users who are unable to log into the Monta app. Some users are encountering errors or blank screens when trying to access the app. Our team is actively working to identify and resolve this issue.

Some users experiencing app login issues

May <var data-var='date'> 4</var>, <var data-var='time'>11:47</var> UTC Resolved - All messages are being sent correctly, with some still being sent with a cell number. Apr <var data-var='date'>23</var>, <var data-var='time'>14:31</var> UTC Monitoring - We've implemented a change, which means that danish numbers of Users will receive SMS messages from +4552513552 when they request login from phone number. We're monitoring the situation. Apr <var data-var='date'>10</var>, <var data-var='time'>12:04</var> UTC Identified - We have identified the root cause of the login issues affecting some users. The problem is related to SMS verification codes not being delivered due to carrier-level filtering on certain mobile networks. We are actively working with mobile carriers and our SMS providers to restore normal service. Apr <var data-var='date'>10</var>, <var data-var='time'>11:26</var> UTC Investigating - We are investigating reports of login difficulties affecting some users in Denmark. The issue appears to be related to SMS verification codes not being delivered and is currently limited to users on the 3 Mobile network. Our team is working with the mobile carrier to resolve this issue as quickly as possible.

Login Issues for Danish Mobile Users

Apr <var data-var='date'>30</var>, <var data-var='time'>18:45</var> UTC Resolved - All transactions have been processed, and are being processed at normal speed. Apr <var data-var='date'>30</var>, <var data-var='time'>14:31</var> UTC Investigating - Transactions from paid charges might be delayed and we're investigating.

Delay in transactions from paid charges

Apr <var data-var='date'>29</var>, <var data-var='time'>14:54</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>14:44</var> UTC Investigating - We are seeing increased error rate against the platform, and are working hard on identifying the issue.

Error rate increase on platform

Apr <var data-var='date'> 8</var>, <var data-var='time'>14:01</var> UTC Resolved - Between 13:30 and 14:10 CEST, some charge points connected through our roaming partners experienced temporary unavailability due to unexpected load on our systems. All services have been fully restored and are operating normally. We apologize for any inconvenience this may have caused.

OCPI connected charge points temporarily unresponsive

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:55</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>07:53</var> UTC Investigating - Since April 6, 21:10 CEST we have had problems with the database where the so called "customer support" logs in Monta Control are recorded. We are working on restoring the functionality. The "workaround" is to look at the raw OCPP logs which are recorded seperatly and are therefore still available.

Missing customer support logs in Monta Control

Apr <var data-var='date'> 7</var>, <var data-var='time'>08:47</var> UTC Resolved - This issue has been resolved. We have successfully restored the logging functionality in our customer service tools. Our team implemented a fix that resolved the underlying data mapping problem, and all systems are now operating normally.

Service Disruption

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:52</var> UTC Resolved - We've deployed a fix for the scheduled charging validation errors. The issue has been resolved and users should now be able to schedule charges without encountering error messages. Thank you for your patience while we addressed this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> UTC Investigating - We're currently investigating reports of validation errors when using the scheduled charging feature. Some users may experience difficulties scheduling charges and receive error messages. As a workaround, you can start your charging session immediately instead of scheduling it for later. We're working to resolve this issue and will provide updates as they become available.

Issues with Scheduled Charging Feature

Mar <var data-var='date'>30</var>, <var data-var='time'>14:50</var> UTC Resolved - The connectivity issues with Monta AI and search features have been resolved. All affected services are now functioning normally. Mar <var data-var='date'>30</var>, <var data-var='time'>14:36</var> UTC Investigating - We are currently experiencing connectivity issues affecting Monta AI and search functionality in Monta Hub. Our team is actively investigating the issue.

Connectivity Issues with Monta AI and Search Features

Mar <var data-var='date'>27</var>, <var data-var='time'>16:36</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>15:07</var> UTC Investigating - We have temporarily disabled the NOC charge analysis feature in Monta Hub while we are working on improvements. This does not impact any other Hub functionality. We expect to re-enable it shortly and will update this page when it is available again.

NOC Charge Analysis — Temporarily Disabled

Mar <var data-var='date'>27</var>, <var data-var='time'>16:04</var> UTC Resolved - The NOC charge analysis feature has been fixed and re-enabled. All functionality is now working normally. We apologize for any inconvenience during the temporary disruption.

Mar <var data-var='date'>25</var>, <var data-var='time'>13:17</var> UTC Resolved - The maintenance are now completed and all systems are fully operational Mar <var data-var='date'>25</var>, <var data-var='time'>12:12</var> UTC Monitoring - We are currently doing maintenance on the database server that hosts our 'Alerts'. While this is ongoing the 'Alerts' view in Monta Hub might not be precise. We expect the maintenance job to be completed and stable around 14:00 CET

Ongoing database maintenance on 'alerts'

Mar <var data-var='date'>13</var>, <var data-var='time'>09:15</var> UTC Resolved - We experienced a brief issue with our roaming service that may have impacted charging sessions for customers using partner networks. The issue has been resolved and all systems are now operating normally. We are investigating the root cause to prevent similar occurrences. Mar <var data-var='date'>13</var>, <var data-var='time'>09:14</var> UTC Monitoring - We experienced an unstable release that may have impacted charging sessions for roaming users. Our systems are now stable and operating normally. We are investigating the root cause to prevent future occurrences.

Issue with charging session management

Mar <var data-var='date'>13</var>, <var data-var='time'>09:14</var> UTC Resolved - We experienced a brief issue with our roaming service that may have impacted charging sessions for drivers using partner networks. The issue has been resolved and all systems are now operating normally. We're investigating the root cause to prevent future occurrences.

Issue with roaming charging sessions resolved

Mar <var data-var='date'>12</var>, <var data-var='time'>15:10</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>09:11</var> UTC Investigating - We continue to receive sporadic reports of access issues. If you're still affected, please try clearing your browser's cookies and cache, then perform a hard refresh (Mac: CMD+Shift+R / Windows: Ctrl+F5).

Intermittent access issues with Monta Hub

Mar <var data-var='date'>12</var>, <var data-var='time'>12:16</var> UTC Resolved - The issue is resolved Mar <var data-var='date'>11</var>, <var data-var='time'>10:18</var> UTC Identified - We are currently experiencing issues with wallet deposits on the iOS mobile app. Customers using iOS devices may be unable to complete wallet top-ups using payment cards. Android users and alternative payment methods are working normally. We have identified the issue and are working on a fix.

Issues with wallet deposits on iOS mobile app

Mar <var data-var='date'>11</var>, <var data-var='time'>19:47</var> UTC Resolved - This incident has been resolved. If you are still experiencing issues, we recommend clearing cookies and cache on the browser + performing a hard refresh of the page (Mac = CMD+Shift+R) (Windows = Ctrl+F5) Mar <var data-var='date'>11</var>, <var data-var='time'>14:58</var> UTC Identified - We are currently investigating intermittent access issues with Monta Hub. Some users may experience 503 errors or need to clear their browser cache/cookies to access the platform. We have identified that this issue may be related to ongoing Cloudflare service disruptions. Our team is actively monitoring the situation and working to minimize impact. You can follow status from Cloudflare here: https://www.cloudflarestatus.com/ We will provide updates as more information becomes available. Mar <var data-var='date'>11</var>, <var data-var='time'>14:54</var> UTC Investigating - We are experiencing intermittent access issues with Monta Hub that may require clearing browser cache and cookies to resolve. Our team is actively investigating the issue and working on a permanent fix. We apologize for any inconvenience this may cause.

Mar <var data-var='date'>11</var>, <var data-var='time'>14:57</var> UTC Resolved - Resolved as duplicate Mar <var data-var='date'>11</var>, <var data-var='time'>14:50</var> UTC Investigating - We are currently investigating reports of difficulties accessing Monta Hub. Some users may experience intermittent access issues or need to clear their browser cache to connect. Our team is actively working to resolve this issue.

Issues accessing Monta Hub

Mar <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 6</var>, <var data-var='time'>17:41</var> UTC Scheduled - We will be performing a scheduled maintenance on our database systems. Date & Time: 09th March 2026 06:00 CET Duration: 1 hour Impact: We do not anticipate major impact on the system.

Database Maintenance

Mar <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>12:34</var> UTC Scheduled - We will be performing a scheduled maintenance on our database systems. Date & Time: 06th March 2026 06:00 CET Duration: 1 hour Impact: We do not anticipate major impact on the system.

Mar <var data-var='date'> 3</var>, <var data-var='time'>20:10</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>19:19</var> UTC Identified - We are currently experiencing issues with RFID authorizations on charge points with RFIDs from Clever. Due to an ongoing incident on Clever’s side, RFID authorization requests may time out, resulting in failed charging session starts. Clever has acknowledged the issue and is actively working on resolving it. You can follow their updates here: https://clever.dk/driftsinformation/ At this time, we are monitoring the situation and will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

RFID Authorization Failures for Clever Cards

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:21</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:12</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:01</var> UTC Investigating - We are aware of an issue causing Monta Control to become unresponsive. This is isolated to the frontend — no operations or backend services are affected.

Monta Control GUI problem

Mar <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> UTC Resolved - The issue has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> UTC Investigating - We are currently investigating a issues that causes the Hub to freeze when you navigate to a Price Group's details.

Is Monta down?

Monta status is UP

Lastest published events

Can't download receipts from Monta Hub or Monta Charge

Issues with AI Assistant

Some users experiencing app login issues

Monta Services, Components and Regions

Recent Monta events

Can't download receipts from Monta Hub or Monta Charge

Issues with AI Assistant

Some users experiencing app login issues

Login Issues for Danish Mobile Users

Delay in transactions from paid charges

Error rate increase on platform

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Is Monta down?

Monta status is UP

Lastest published events

Can't download receipts from Monta Hub or Monta Charge

Issues with AI Assistant

Some users experiencing app login issues

Monta Services, Components and Regions

Recent Monta events

Can't download receipts from Monta Hub or Monta Charge

Issues with AI Assistant

Some users experiencing app login issues

Login Issues for Danish Mobile Users

Delay in transactions from paid charges

Error rate increase on platform

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!