Aug <var data-var='date'>22</var>, <var data-var='time'>11:24</var> UTC Resolved - Between approximately 10:50 and 11:15 UTC, the Monta platform experienced degraded availability. Users may have seen errors, timeouts, or slow responses in the Monta app, the Hub web portal, the Partner API, and related services. The cause was a capacity limit on an internal caching layer that did not autoscale correctly. We increased the capacity of that layer, which restored service. Availability returned to normal by 11:15 UTC, and response times recovered shortly after as queued work was processed. No data was lost. Charge session data that queued during the incident was processed as services recovered. We are adding monitoring on this capacity limit and investigating the underlying issue so this does not recur. We're sorry for the disruption. Aug <var data-var='date'>22</var>, <var data-var='time'>11:15</var> UTC Monitoring - We have identified and addressed the issue affecting the Monta app, web portal, and Partner API. A fix has been applied and services are recovering — availability is improving and most users should be able to access the platform normally. We are actively monitoring to confirm full recovery and will provide a further update shortly. Aug <var data-var='date'>22</var>, <var data-var='time'>10:54</var> UTC Investigating - We are currently experiencing degraded availability across our platform. Some users may encounter errors or slow responses when using the Monta app, web portal, or related services. Our team is actively investigating and working to restore full service as quickly as possible.

Service Availability Degradation

Aug <var data-var='date'>12</var>, <var data-var='time'>16:50</var> UTC Resolved - The security incident affecting the Monta Help Center has been resolved. Our third-party Help Center provider has remediated the issue on their side and confirmed the service is fully restored — you can follow the details on their status page at https://status.helpjuice.com/ Aug <var data-var='date'>12</var>, <var data-var='time'>13:00</var> UTC Investigating - We are aware of a phishing attack that may have affected customers who visited the Monta Help Center. This issue originates with our third-party help center provider, who has acknowledged the incident on their own status page at https://status.helpjuice.com/. If you have visited the Monta Help Center recently, we strongly advise you to be vigilant: do not click any suspicious links you may have received, and verify that you have not submitted any personal or account credentials to an unrecognised site. We are actively monitoring the situation and will provide further updates as they become available.

Help Center Phishing Attack

Aug <var data-var='date'> 7</var>, <var data-var='time'>06:48</var> UTC Resolved - All systems are operating normally and performance has returned to expected levels. We apologise for any inconvenience this may have caused. Aug <var data-var='date'> 7</var>, <var data-var='time'>06:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>06:08</var> UTC Investigating - We are currently experiencing increased load times and an elevated failure rate across our platform. Our team has identified the issue and is actively working to resolve it. We apologize for any inconvenience this may cause and will provide further updates as our investigation progresses.

Increased Load Times and Elevated Failure Rate

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:39</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>17:07</var> UTC Identified - We are currently investigating an issue where operators using the Old Monta Hub are unable to see their charge points and charge session data. Our team has identified the cause and is working on a fix. We apologize for the inconvenience and will provide updates as we make progress.

Charge Point and Charge Session Data Unavailable in Monta Hub (Old)

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:20</var> UTC Resolved - This incident has been resolved. A fix was successfully deployed and charge point lists are loading as expected again in the old Monta Hub. We apologize for any inconvenience caused. Normal service has been fully restored.

Charge Point List Unavailable in Old Monta Hub

Aug <var data-var='date'> 4</var>, <var data-var='time'>14:10</var> UTC Resolved - We are pleased to report that the issue affecting the Monta Hub web portal has been resolved and the platform is operating normally. We apologize for any inconvenience this may have caused. Please reach out to our support team if you continue to experience any problems. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:35</var> UTC Investigating - We are currently investigating an increased error rate affecting the Monta Hub web portal. Some partners may experience issues loading or navigating certain pages. Our team is actively working to identify and resolve the issue.

Hub - Increased Error Rate

Aug <var data-var='date'> 1</var>, <var data-var='time'>16:48</var> UTC Resolved - The Monta Hub is now operating normally. We apologize for the inconvenience this disruption may have caused. Thank you for your patience while our team worked to resolve the issue. Aug <var data-var='date'> 1</var>, <var data-var='time'>16:32</var> UTC Investigating - We are currently aware of an issue affecting the Monta Hub. Our engineering team is actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience and will provide further updates soon.

Monta Hub - Service Disruption

Jul <var data-var='date'>28</var>, <var data-var='time'>10:02</var> UTC Resolved - We can confirm that the intermittent errors affecting Monta Control and Hub Beta have been fully resolved. Both platforms are operating normally and we are no longer observing any issues. We apologize for any inconvenience this may have caused and thank you for your patience. Jul <var data-var='date'>28</var>, <var data-var='time'>09:50</var> UTC Monitoring - We have identified the cause of the intermittent errors affecting Monta Control and Hub Beta and have actively implemented a fix. The issue has been resolved and we are now monitoring the platforms closely to ensure full stability is maintained. We apologize for any inconvenience this may have caused. Jul <var data-var='date'>28</var>, <var data-var='time'>09:36</var> UTC Investigating - We are currently investigating intermittent errors affecting Monta Control and Hub Beta, where some users may experience failures or be unable to load the platform. The service has been partially recovering but remains unstable. We are actively working to identify the root cause and restore full stability as quickly as possible.

Monta Control and Hub Beta - Intermittent Errors

Jul <var data-var='date'>28</var>, <var data-var='time'>07:01</var> UTC Resolved - We experienced a brief period of degraded internal service capacity affecting energy production functionality. New service instances were unable to start correctly, while existing instances continued to serve requests — meaning no customer-facing request failures were observed during this time. The root cause has been identified and resolved, and all systems are now operating normally.

Degraded pods for energy production

Jul <var data-var='date'>21</var>, <var data-var='time'>12:31</var> UTC Resolved - Both the Load Management Portal and Energy Management Portal are now back to normal operation. We apologize for any inconvenience this may have caused. Jul <var data-var='date'>21</var>, <var data-var='time'>12:31</var> UTC Update - We identified the problem, fixed it and all systems are nominal again Jul <var data-var='date'>21</var>, <var data-var='time'>12:23</var> UTC Identified - We are currently investigating an issue causing the Load Management Portal and Energy Management Portal to be unavailable. Our team has identified the root cause and a rollback is actively in progress. We apologize for the inconvenience and will provide further updates as we work to restore full functionality.

Load Management & Energy Management Portal Disruption

Jul <var data-var='date'>17</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>11:40</var> UTC Update - We are currently investigating an issue affecting payment transactions on select payment terminals. Some users may experience failed transactions when attempting to pay via card. Jul <var data-var='date'>17</var>, <var data-var='time'>11:40</var> UTC Investigating - We are currently investigating this issue.

Payter transactions being rejected

Jul <var data-var='date'>17</var>, <var data-var='time'>08:44</var> UTC Resolved - Between July 13 and July 17, some firmware updates to charge points may have failed to download. This issue has been identified and resolved. Firmware updates are now operating normally. We apologize for any inconvenience.

Firmware download failures

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> UTC Resolved - The results of the fix are looking good. We're marking the issue as Resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:01</var> UTC Monitoring - A fix was implemented, and we're monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>07:32</var> UTC Identified - The root cause is believed to have been identified. We are working on pushing a fix. Jul <var data-var='date'> 8</var>, <var data-var='time'>06:53</var> UTC Investigating - We are aware of an issue where some operators are unable to view their charging points in the Monta Hub portal. Our team is actively investigating the cause. As a workaround, charging points are fully visible and accessible via the Beta Hub in the meantime.

Charging Points Not Visible in Hub

Jul <var data-var='date'> 6</var>, <var data-var='time'>16:23</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> UTC Investigating - We are currently investigating an issue affecting connectivity between charging stations and our platform. Some charge points may experience communication issues, which could impact charging sessions. We are actively working to resolve this and will provide updates as soon as possible.

Degraded Charging Station Connectivity

Jul <var data-var='date'> 6</var>, <var data-var='time'>09:10</var> UTC Resolved - Queues are back to normal. We're marking the incident as Resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:58</var> UTC Monitoring - The implemented fix seems to be working, and we are monitoring the queues. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:41</var> UTC Identified - The issue has been identified, and we're implementing a fix. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:08</var> UTC Investigating - We're currently experiencing slow response time across our customer facing platforms, which sometimes result in error 408s. We're investigating.

Slow response time across App and Hub

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:54</var> UTC Resolved - We can confirm that this issue has been resolved. Charge points are now visible and searchable again in both the app and the classic Hub for all affected operators. We apologise for any disruption this caused and thank you for your patience while our team worked to address it. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:33</var> UTC Update - We have identified that the issue with charge points not appearing in search results or charge point lists is affecting the classic Hub and the app. Operators may find that charge points are missing from their lists or return no results when searched, despite being present in their portfolio. We can confirm that the new version of the Hub appears to be unaffected — operators with access to it may use it as a workaround in the meantime. Our team is actively investigating and we will share further updates as soon as they are available. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:27</var> UTC Investigating - We are aware of an issue where charge points are not appearing in search results or charge point lists within the Hub and app. Operators may find that no charge points are returned when searching, despite them being present in their portfolio. We are actively investigating the cause and will provide updates as soon as possible. We apologize for the inconvenience.

Charge Points Not Searchable / Visible in Hub & App

Jun <var data-var='date'>29</var>, <var data-var='time'>18:20</var> UTC Resolved - This incident has been resolved. Some users may have experienced difficulties logging in to the Monta app or Hub portal due to an issue with our authentication service. Our team quickly identified and resolved the problem, and all login services have returned to normal. We apologize for any inconvenience caused.

Identity UI - Login Issues (OOM Errors)

Jun <var data-var='date'>26</var>, <var data-var='time'>21:06</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>13:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>13:29</var> UTC Investigating - We are currently experiencing elevated error rates and disruption across our platform. Our team has been alerted and is actively investigating the issue. We apologize for any inconvenience and will provide updates as we learn more.

Service Disruption - Elevated Error Rates

Jun <var data-var='date'>23</var>, <var data-var='time'>19:00</var> UTC Resolved - Smart Charging has been fully restored and is operating as expected. We are confident the issue has been resolved and no further impact is expected. We apologize for any inconvenience this may have caused during the disruption. Jun <var data-var='date'>23</var>, <var data-var='time'>18:44</var> UTC Monitoring - We have identified the root cause of the Smart Charging issue and applied mitigation measures. Smart Charging sessions are now starting successfully again, and we are actively monitoring to confirm full stability. Standard (Charge Now) and Scheduled Charging were not affected throughout this incident. We apologize for the disruption and will continue to keep you updated. Jun <var data-var='date'>23</var>, <var data-var='time'>18:30</var> UTC Investigating - We are currently investigating an issue affecting Smart Charging sessions. Some customers may experience errors when attempting to start a Smart Charge. Standard (Charge Now) and Scheduled Charging are not affected and continue to work as expected. We apologize for the inconvenience and will provide further updates as our investigation progresses.

Smart Charging - Issues with starting Smart Charge sessions

Jun <var data-var='date'>20</var>, <var data-var='time'>17:15</var> UTC Resolved - We are pleased to confirm that the platform has fully recovered. Login, app functionality, and all related services are operating normally. Our team continues to monitor the situation closely and will be conducting a full review to prevent recurrence. We apologize for any inconvenience this caused. Jun <var data-var='date'>20</var>, <var data-var='time'>09:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>20</var>, <var data-var='time'>08:24</var> UTC Investigating - We are currently experiencing a service disruption that is affecting the ability to log in and use the Monta app. Our team has identified the issue and is actively working to resolve it. We apologize for the inconvenience and will provide updates as soon as more information is available.

Service disruption affecting login and app functionality

Jun <var data-var='date'>11</var>, <var data-var='time'>12:57</var> UTC Resolved - The issue has been resolved. Monta AI functionality has been restored and is now working normally. We apologize for any inconvenience this may have caused. Jun <var data-var='date'>11</var>, <var data-var='time'>12:37</var> UTC Investigating - We are currently investigating reports of issues with Monta AI functionality. Some users may experience errors when accessing AI features. Our team is actively working to identify and resolve the problem.

Issues with Monta AI

Jun <var data-var='date'> 5</var>, <var data-var='time'>19:43</var> UTC Resolved - The issue with payment processing has been resolved. Our systems are now operating normally and all new charging sessions are processing payments correctly. We are working to recover any payments that were affected during the incident period.

Service Disruption

Jun <var data-var='date'> 5</var>, <var data-var='time'>19:40</var> UTC Resolved - The RFID fraud incident has been successfully resolved. All affected accounts have been secured and fraudulent activities have been stopped. We've implemented additional safeguards and monitoring to prevent similar incidents in the future.

Jun <var data-var='date'> 5</var>, <var data-var='time'>09:07</var> UTC Resolved - The issue affecting RFID card charging has been fully resolved. All charging methods are now operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. Jun <var data-var='date'> 5</var>, <var data-var='time'>08:50</var> UTC Monitoring - We have deployed a fix for the RFID charging issue and are now monitoring the situation. Early results are positive, showing a significant reduction in failed charges. We continue to monitor closely to ensure the issue is fully resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>08:25</var> UTC Identified - We have identified that the charging failures are specifically affecting sessions started with RFID Charge Keys. Charging sessions initiated through the Monta Charge app or API are working normally and can be used as a workaround while we work on a fix. We are actively working to resolve the issue with RFID-initiated sessions. Jun <var data-var='date'> 5</var>, <var data-var='time'>08:10</var> UTC Investigating - We are currently investigating an elevated number of failed charging sessions reported by multiple operators. Some customers may experience difficulties starting charging sessions. Our team is actively working to identify and resolve the issue.

Elevated number of failed charges

Jun <var data-var='date'> 4</var>, <var data-var='time'>15:28</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:13</var> UTC Investigating - We are currently experiencing a brief network disruption that may affect connectivity and service availability for some users. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available. Thank you for your patience. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:59</var> UTC Monitoring - Monta Hub, Hub Beta, and Monta Control Outage temporarily down.

Is Monta down?

Monta status is UP

Lastest published events

Service Availability Degradation

Help Center Phishing Attack

Increased Load Times and Elevated Failure Rate

Monta Services, Components and Regions

Recent Monta events

Service Availability Degradation

Help Center Phishing Attack

Increased Load Times and Elevated Failure Rate

Charge Point and Charge Session Data Unavailable in Monta Hub (Old)

Charge Point List Unavailable in Old Monta Hub

Hub - Increased Error Rate