Sep <var data-var='date'>30</var>, <var data-var='time'>13:49</var> CEST Resolved - Resolving Incident, issues has been remedied by our Email Provider Sep <var data-var='date'>30</var>, <var data-var='time'>13:18</var> CEST Update - The issue affecting Webmail, IMAP, and POP services has now been resolved according to our email provider. Email services should be operating normally again. Sep <var data-var='date'>30</var>, <var data-var='time'>10:12</var> CEST Investigating - Our email provider is currently investigating an issue with Webmail, IMAP, and POP services at this time. https://www.opensrsstatus.com/

Email Disruption

Sep <var data-var='date'>10</var>, <var data-var='time'>16:30</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>14:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:51</var> CEST Scheduled - We will be undergoing scheduled maintenance on our data base during this time.

Data Base maintenance

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:59</var> CEST Resolved - The email provider has informed us that the services in Cluster B are stable and this incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:25</var> CEST Monitoring - Update from the email provider: "Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability." Aug <var data-var='date'> 6</var>, <var data-var='time'>14:30</var> CEST Investigating - We have received a new report from our email provider and the incident seems to still be active: "We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."

Issues with our third party email provider

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:32</var> CEST Resolved - The Login issues with Cluster B have now been corrected and the incident is resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:41</var> CEST Investigating - Our email provider is currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Their team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Email logins issues with our third party email provider

Jul <var data-var='date'>30</var>, <var data-var='time'>12:21</var> CEST Resolved - We have not received any further reports of connectivity issues, and our monitoring indicates that the services remain stable. The issue was traced to parts of external network paths used by some providers/ISP that were blocking the routing from reaching our services. Temporary routing measures remain in place to avoid the affected paths and have restored normal connectivity for impacted users. A permanent resolution depends on the relevant external infrastructure providers addressing the underlying network issues. We'll continue monitoring the situation and maintain the current mitigation while necessary. As there is no ongoing customer impact, we are closing this incident. Should connectivity issues reappear, we will investigate them promptly and publish a new update. Jul <var data-var='date'>23</var>, <var data-var='time'>10:27</var> CEST Update - Connectivity has been restored across the affected services, and we are no longer seeing general active customer impact. The measures implemented to stabilize traffic remain in place, and our teams will continue monitoring service performance closely while working with our infrastructure provider on longer-term improvements. We consider this incident resolved. Should any related connectivity issues reappear, we will investigate them promptly and provide a new update as appropriate. Thank you for your patience and understanding. Jul <var data-var='date'>22</var>, <var data-var='time'>13:37</var> CEST Update - The situation remains largely unchanged. Connectivity continues to work as expected for the vast majority of users and our teams continue to monitor the remaining cases closely while working with our infrastructure provider to ensure full stability across all services. A small number of users may still experience intermittent connectivity issues in some edge cases. We will provide further updates as more information becomes available. Thank you for your continued patience and understanding. Jul <var data-var='date'>17</var>, <var data-var='time'>13:47</var> CEST Update - The situation has improved significantly, and connectivity has been restored for the vast majority of customers and users. Our teams continue to monitor the remaining edge cases and are working closely with our infrastructure provider to ensure full stability across all services. While the impact has been greatly reduced, some users may still experience intermittent connectivity issues in isolated cases. We will continue monitoring the situation closely and provide further updates as more information becomes available. Thank you for your continued patience and understanding. Jul <var data-var='date'>16</var>, <var data-var='time'>11:30</var> CEST Update - The situation has improved, and we are seeing increased stability across the affected services. Our teams continue to work closely with our infrastructure provider to monitor the remaining connectivity issues and ensure a full resolution. While the impact has been reduced, some customers may still experience intermittent connectivity issues. We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your continued patience and understanding. Jul <var data-var='date'>15</var>, <var data-var='time'>10:00</var> CEST Update - We continue to work closely with our infrastructure provider to resolve the underlying connectivity issue. While temporary routing changes remain in place to reduce the impact, some customers may still experience intermittent connectivity issues. Our teams are actively monitoring the situation and will provide another update as soon as we have new information or the issue has been fully resolved. Thank you for your continued patience and understanding. Jul <var data-var='date'>14</var>, <var data-var='time'>07:45</var> CEST Monitoring - We are continuing to work with our infrastructure provider to resolve the underlying issue. To minimize disruption, some accounts have been temporarily routed to alternative infrastructure while we work toward a permanent resolution. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding. Jul <var data-var='date'>13</var>, <var data-var='time'>15:32</var> CEST Investigating - We are investigating an issue affecting connectivity for a subset of users. We are working with our infrastructure provider to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available.

Intermittent Connectivity Issues

Jul <var data-var='date'> 6</var>, <var data-var='time'>17:28</var> CEST Resolved - There was a DDoS that has been mitigated and the incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:23</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:40</var> CEST Investigating - We are currently investigating some issues with logging into the editor.

Issues with logging to the editor

Jul <var data-var='date'> 1</var>, <var data-var='time'>16:08</var> CEST Resolved - The incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> CEST Monitoring - We are currently monitoring the status of our infrastructure. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:25</var> CEST Investigating - We are currently investigating some issues with some customers not able to login into the editor.

Possible connection issue

Jun <var data-var='date'>30</var>, <var data-var='time'>17:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>16:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>10:36</var> CEST Scheduled - We will be undergoing scheduled maintenance on our name servers during this time.

Name servers maintanance

Jun <var data-var='date'>15</var>, <var data-var='time'>12:21</var> CEST Resolved - The traffic is stable and we are resolving the incident. Jun <var data-var='date'>12</var>, <var data-var='time'>15:31</var> CEST Monitoring - We are currently monitoring the status. Jun <var data-var='date'>12</var>, <var data-var='time'>13:51</var> CEST Identified - We are experiencing high traffic due to some attacks on our DNS and this could create some degraded performance while using the platform. We are investigating.

Degraded performance with the platform

Jun <var data-var='date'>14</var>, <var data-var='time'>17:50</var> CEST Resolved - The incident has been resolved. Jun <var data-var='date'>14</var>, <var data-var='time'>16:37</var> CEST Monitoring - The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery. Jun <var data-var='date'>14</var>, <var data-var='time'>14:28</var> CEST Investigating - Our email provider is investigating some issues with the webmail.

Issues with email login

Jun <var data-var='date'> 9</var>, <var data-var='time'>16:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> CEST Scheduled - We will perform some maintenance on our infrastructure.

Edge maintanance

May <var data-var='date'>26</var>, <var data-var='time'>16:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>16:16</var> CEST Scheduled - We will be undergoing scheduled maintenance on our CDNs during this time. You might experience some connectivity issues.

CDNs maintenance

Mar <var data-var='date'>10</var>, <var data-var='time'>18:41</var> CET Resolved - The issue has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>16:34</var> CET Investigating - Our email provider is experiencing some issues with webmail and they are investigating. https://www.opensrsstatus.com/

Issues with our email provider

Dec <var data-var='date'>18</var>, <var data-var='time'>16:23</var> CET Resolved - A fix has been implemented and the incident has been resolved. It might take some time for the sites to update but we are already seeing sites displaying correctly Dec <var data-var='date'>18</var>, <var data-var='time'>15:33</var> CET Identified - We believe we've located the issue and will be releasing a fix shortly. Dec <var data-var='date'>18</var>, <var data-var='time'>15:08</var> CET Investigating - We are currently investigating an issue with how sites are displayed.

Issues with how sites are displayed

Dec <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> CET Resolved - The incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>16:03</var> CET Monitoring - Some fix has been put in place but we are still monitoring. Nov <var data-var='date'>26</var>, <var data-var='time'>08:35</var> CET Investigating - We are currently investigating some issues to access to newly created sites and to add SSL to a domain.

Issues to access to newly created sites and add SSL

Nov <var data-var='date'>25</var>, <var data-var='time'>12:32</var> CET Resolved - The issue has been resolved Nov <var data-var='date'>25</var>, <var data-var='time'>09:56</var> CET Investigating - We are currently investigating some issues with accessing to the editor for newly created sites and adding SSL.

Issues with accessing to new sites and adding SSL

Nov <var data-var='date'>19</var>, <var data-var='time'>08:16</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>20:16</var> CET Monitoring - Cloudflare services are currently operating normally. Nov <var data-var='date'>18</var>, <var data-var='time'>15:49</var> CET Investigating - You might notice some degraded performance with our maps service due the Cloudflare global network issue. For more info https://www.cloudflarestatus.com/

Possible issues with maps due to Cloudflare global network issue

Oct <var data-var='date'>31</var>, <var data-var='time'>12:34</var> CET Resolved - The issue has been resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>11:36</var> CET Monitoring - A fix has been implemented and new sites are accessible now. We will keep monitoring. Oct <var data-var='date'>31</var>, <var data-var='time'>11:12</var> CET Investigating - We are currently investigating some issues with accessing to newly created sites.

Issues with accessing new sites

Oct <var data-var='date'>22</var>, <var data-var='time'>15:12</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>15:11</var> CEST Update - The issue on Ecwid's side has been resolved. You can also check https://status.ecwid.com/ Oct <var data-var='date'>22</var>, <var data-var='time'>11:38</var> CEST Investigating - Our Ecommerce provider Ecwid is experiencing some degraded performance on orders and products. We'll keep you updated.

Degraded performance with Ecwid Ecommerce

May <var data-var='date'> 8</var>, <var data-var='time'>16:40</var> CEST Resolved - The Ecwid control panel and shops are now loading correctly again. All the data (products, orders, your store settings, etc) are safe and intact. May <var data-var='date'> 8</var>, <var data-var='time'>14:28</var> CEST Investigating - Our 3rd party ecommerce provider Ecwid is having an incident and you might experience some issues with Ecommerce. We will keep you updated.

Issues with Ecwid Ecommerce

Mar <var data-var='date'> 3</var>, <var data-var='time'>11:35</var> CET Resolved - The issue with RAI login has been resolved and the response time is back to normal. Mar <var data-var='date'> 3</var>, <var data-var='time'>09:44</var> CET Investigating - We are currently investigating an issue with RAI response time. This might affect login and general RAI navigation.

RAI longer response time

Dec <var data-var='date'>17</var>, <var data-var='time'>13:18</var> CET Resolved - We are monitoring the traffic and we don't see anything concerning at the moment. Dec <var data-var='date'>17</var>, <var data-var='time'>11:38</var> CET Investigating - We are currently investigating an issue with 429 errors some users might experience when visiting a site.

Some users might experience 429 errors when visiting the sites

Sep <var data-var='date'>27</var>, <var data-var='time'>14:35</var> CEST Resolved - At approximately 12:00 today, we experienced an issue with one of the servers in our European fleet, impacting our editor and sites for some of our European clients. The downtime lasted between 5 minutes. While we will continue closely monitoring, we consider the incident resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>12:29</var> CEST Monitoring - We see editor and sites are coming back up and we are monitoring the status. Sep <var data-var='date'>27</var>, <var data-var='time'>12:02</var> CEST Investigating - We are experiencing some issues with editor and sites not available. We are currently investigating.

Editor and sites currently down

Aug <var data-var='date'>19</var>, <var data-var='time'>15:14</var> CEST Resolved - The issue with editor login has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>10:18</var> CEST Monitoring - The editor is now available and our team is monitoring for any possible issues. Aug <var data-var='date'>19</var>, <var data-var='time'>09:06</var> CEST Investigating - We are currently investigating some issues with accessing to the editor.

429 too many requests

Aug <var data-var='date'>15</var>, <var data-var='time'>21:13</var> CEST Resolved - The incident has been resolved Aug <var data-var='date'>14</var>, <var data-var='time'>09:06</var> CEST Identified - The issue has been identified and our developers are working on a solution. Aug <var data-var='date'>14</var>, <var data-var='time'>08:28</var> CEST Investigating - We are currently investigating some issues with publishing sites and uploading files to the editor.

Is Mono Solutions down?

Mono Solutions status is UP

Lastest published events

Email Disruption

Data Base maintenance

Issues with our third party email provider

Mono Solutions Services, Components and Regions

Recent Mono Solutions events

Email Disruption

Data Base maintenance

Issues with our third party email provider

Email logins issues with our third party email provider

Intermittent Connectivity Issues

Issues with logging to the editor