May <var data-var='date'>14</var>, <var data-var='time'>15:01</var> UTC Resolved - The lag is cleared and latency is within our SLA threshold. The team will take corrective actions as part of the incident post mortem. May <var data-var='date'>14</var>, <var data-var='time'>11:35</var> UTC Update - We are continuously monitoring the situation. The lag is slowly going down as we have provisioned more infrastructure. Current lag is ~2.5 hours. May <var data-var='date'>14</var>, <var data-var='time'>09:57</var> UTC Monitoring - The fix has been implemented and the lag is coming down. Current lag is ~3hours. The team is monitoring the systems May <var data-var='date'>14</var>, <var data-var='time'>09:55</var> UTC Investigating - We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May. This impacts all the ingestion to be delayed resulting in stale data availability in downstream systems. The team has identified the issue and released a patch for the fix. The current delay is ~3hours.

DC03 | Delay in data ingestion

May <var data-var='date'>14</var>, <var data-var='time'>03:39</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>22:02</var> UTC Monitoring - We observed delay in data processing for DC04, subsequently Issue was identified. We are actively monitoring data processing lag for DC 04.

DC04 | Delay in Data Processing

Apr <var data-var='date'>24</var>, <var data-var='time'>05:27</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>04:35</var> UTC Monitoring - There was a degradation in our querying service (Segmentation). The issue started at 3:00 UTC and is resolved now. We are now rerunning the failed campaigns. All delayed campaigns should be sent out in the next 45-60 minutes.

[Dashboard-02] Delay in Campaign Sending

Apr <var data-var='date'>21</var>, <var data-var='time'>01:45</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>10:34</var> UTC Monitoring - We experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem. The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours. We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.

Dashboard 01 - Degraded Performance in Data Ingestion

Apr <var data-var='date'> 9</var>, <var data-var='time'>08:39</var> UTC Resolved - There was a degradation identified on DC03 Data Ingestion pipeline since 9th Apr, 10:30 AM IST. This was due to an infra/instance type change which was deployed. This change seemed to be unstable and hence has been reverted now. It resulted in degraded data processing throughput resulting in lag. Duration of the incident: 10:30am IST - 01:45pm IST (~3.15 hours) Impact: The delay in data processing has impact on availability of user updates and events in segmentation. it also had an impact on Event triggered campaigns and flows due to the delay. Resolution: The lag has been recovered as of 01:45pm IST. There is no data loss. Team is currently monitoring the systems and doing a deeper post-mortem to avoid such occurrence in future.

DC03 | Lag in data ingestion

Mar <var data-var='date'>31</var>, <var data-var='time'>11:41</var> UTC Resolved - This incident has been resolved. The lag was observed from 06:45 UTC (12:15pm IST) to 11:30 UTC (05:00pm IST). Mar <var data-var='date'>31</var>, <var data-var='time'>11:11</var> UTC Monitoring - We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows. Please note that Event-Triggered Campaigns remain unaffected. Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.

Dashboard 03 – Degraded Performance in Trigger-Based Flows

Mar <var data-var='date'>24</var>, <var data-var='time'>15:54</var> UTC Resolved - The issue is resolved as of now and ingestion pipeline latency seems stable. However, the technical team is root causing the issue to deploy a permanent fix. This data ingestion delay had an impact on Smart trigger campaigns and Flows, as it consumes the data from the ingestion pipeline and apply trigger/flows conditions. Delay of around 45 min lasted between 24-March 13:00 UTC to 15:40 UTC. There were delay observed later as well on 24-March 20:30 UTC to 21:30 UTC. Mar <var data-var='date'>24</var>, <var data-var='time'>14:47</var> UTC Identified - There is a delay of close to 45 min in DC-03 starting 13:00 UTC of users and events in our ingestion pipeline. We expect the issue to be resolved in another 45 min.

[Dashboard-03] Delay in Ingestion Pipeline

Mar <var data-var='date'>13</var>, <var data-var='time'>05:16</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>03:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>02:32</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>13</var>, <var data-var='time'>02:13</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>13</var>, <var data-var='time'>02:12</var> UTC Investigating - Team is currently working on investigating following impacted services in DC03 - Smart Trigger & Flow Campaigns We apologize for inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

Dashboard-03 Service Impact -Smart Trigger and Flow Campaigns

Mar <var data-var='date'>12</var>, <var data-var='time'>19:18</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>17:05</var> UTC Identified - We are currently experiencing a delay in the data ingestion pipeline for following services: 1. Event Triggered Campaigns and Flows 2. Inbound Campaigns (In-App, OSM, WebP) 3. Recent Activity on User Profile We have identified the issue and mitigation has been deployed and lag is being monitored closely by teams.

Dc03 | Data ingestion lag |  Event processing

Mar <var data-var='date'> 6</var>, <var data-var='time'>11:06</var> UTC Resolved - The incident has been resolved. The issue lasted for 30 min from 10:35 to 11:05 UTC. Mar <var data-var='date'> 6</var>, <var data-var='time'>11:05</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'> 6</var>, <var data-var='time'>10:56</var> UTC Monitoring - All Campaigns Page is not loading since 10:35 UTC on DC-02. A fix has been implemented and issue should be resolved in the next 10 minutes.

[Dashboard-02] All Campaigns Page not loading

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:15</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:31</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:31</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:28</var> UTC Investigating - We are currently experiencing delay with the Stats update in Dashboard 03. Please note that campaign sending is not impacted; however, the latest statistics may be delayed on the dashboard at this time. Our team is treating this as a top priority and is working to resolve the issue as quickly as possible. Thank you for your patience.

Dashboard 03 - Delay in Stats update

Feb <var data-var='date'>25</var>, <var data-var='time'>12:18</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>12:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>25</var>, <var data-var='time'>12:05</var> UTC Investigating - We are currently investigating the issue.

[Dashboard-03] Dashboard not loading

Feb <var data-var='date'>19</var>, <var data-var='time'>20:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>19</var>, <var data-var='time'>18:22</var> UTC Update - We have paused our data processing systems and initiated cluster resizing. Feb <var data-var='date'>19</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>08:52</var> UTC Scheduled - Hello, To ensure the long-term stability and efficiency of our data pipelines, we will be resizing our Kafka and Data Warehouse clusters during a scheduled maintenance window on Feb 19-20. Schedule: Window: Feb 19, 17:30 PM UTC – Feb 19, 20:30 PM UTC Duration: 3 hours Service Impact: To facilitate the rebalancing of our data brokers, users may experience transient latency in data ingestion. This means that while user and events are being successfully received, they may take longer to reflect in downstream reports, segmentation, campaign stats and analytics. Technical Note: Once the cluster rebalancing is complete, the system will automatically clear any accumulated backlogs. We do not anticipate any data loss or service downtime. There will not be any impact on campaign sending schedules.

DC01 - Scheduled Infrastructure Maintenance Notice: Resizing of Data Clusters

Feb <var data-var='date'>11</var>, <var data-var='time'>17:50</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>16:16</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>11</var>, <var data-var='time'>16:12</var> UTC Monitoring - We are experiencing a delay of around 90 minutes in processing data imports & exports. A fix has been implemented and currently the system is recovering.

[Dashboard-02] Delay in processing Data Imports & Exports

Feb <var data-var='date'>11</var>, <var data-var='time'>03:31</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>22:56</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>10</var>, <var data-var='time'>22:52</var> UTC Monitoring - AWS has confirmed recovery of all their affected services. We are monitoring our services to ensure the services are back to normal. Feb <var data-var='date'>10</var>, <var data-var='time'>22:35</var> UTC Update - We are continuing to investigate this issue with AWS as this may be affecting other regions (DCs/ Dashboards) due to issues in their global services like CloudFront. Feb <var data-var='date'>10</var>, <var data-var='time'>22:10</var> UTC Investigating - We are currently experiencing a disruption affecting multiple services due to an ongoing outage with our cloud service provider, AWS. Our team is actively monitoring their status updates and collaborating with AWS to restore services as quickly as possible. For more details on AWS’s status, please visit: https://health.aws.amazon.com/health/status

Service Outage

Jan <var data-var='date'>14</var>, <var data-var='time'>17:53</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>17:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>14</var>, <var data-var='time'>17:45</var> UTC Identified - We are currently experiencing a delay of approximately one hour for File and Warehouse Imports and Exports. Our engineering team has identified the root cause and is actively working on a resolution. We will provide further updates as soon as more information is available.

[DC-04] - Delay in File and Warehouse Processing

Jan <var data-var='date'>14</var>, <var data-var='time'>01:15</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>09:24</var> UTC Update - The system is operating normally. Some users' stats update may experience up to a two‑hour delay affecting about 30% of traffic. We expect this to be fully resolved by tonight. Jan <var data-var='date'>13</var>, <var data-var='time'>03:24</var> UTC Monitoring - We have fixed the issue and are monitoring the results. Full statistics processing has resumed. However, there is a backlog of several hours, and upcoming peak traffic during the day may slow the clearance of this lag. We will provide an update once all delays have been resolved. In the meantime, please expect a few hours of lag in statistics visibility. Thank you for your patience! Jan <var data-var='date'>12</var>, <var data-var='time'>16:29</var> UTC Update - We are continuing work on resolving this issue. Some parts of the processing have resumed, and we are actively applying the fix while closely monitoring system performance. Jan <var data-var='date'>12</var>, <var data-var='time'>14:56</var> UTC Identified - We are currently experiencing issues with the Stats system in Dashboard 03. Please note that campaign sending is not impacted; however, the latest statistics may be unavailable on the dashboard at this time. Our team is treating this as a top priority and is working to resolve the issue as quickly as possible. Thank you for your patience.

Dec <var data-var='date'>23</var>, <var data-var='time'>23:56</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>23</var>, <var data-var='time'>09:44</var> UTC Monitoring - We are currently experiencing degraded performance in our Stats system, resulting in delays of approximately one hour in updating campaign analytics and reports. Campaign sending and triggers remain fully operational — only the updating of statistics is affected. Our team has implemented a fix and is actively monitoring to ensure performance returns to normal. We apologize for any inconvenience this may cause and appreciate your patience while we continue to verify stability.

Dashboard-03 : Degraded Performance in Stats Processing

Oct <var data-var='date'>21</var>, <var data-var='time'>02:16</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>23:03</var> UTC Update - Event triggered flows and campaigns are still delayed. All the remaining services are operating normally. We will update here as soon as we have some meaningful progress. Oct <var data-var='date'>20</var>, <var data-var='time'>19:30</var> UTC Monitoring - We have full capacity available from AWS now and we are focusing on bringing our degraded services back to normal. Oct <var data-var='date'>20</var>, <var data-var='time'>19:30</var> UTC Update - Event triggered campaigns and Flows, Data processing, Campaign stats are running with a delay. All the other services are fully operational and working as expected. We will keep you updated on the progress. Oct <var data-var='date'>20</var>, <var data-var='time'>19:26</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>19:18</var> UTC Update - We are seeing campaigns being sent in real time. Data processing is still lagging, we will keep you posted. Oct <var data-var='date'>20</var>, <var data-var='time'>17:31</var> UTC Update - We have marked all campaigns that have been delayed considerably as stopped. If there are any campaigns that are critical, please duplicate and run them again. Campaigns are being processed in a controlled manner. Oct <var data-var='date'>20</var>, <var data-var='time'>16:58</var> UTC Update - We are now beginning to process both older and new campaigns in a controlled manner. We ask that you please pause or stop any time-sensitive campaigns that should no longer be sent due to the delay. Please be aware that the AWS outage has also impacted our data processing pipelines, which will result in a delay in the visibility of campaign stats and event data in user profiles; you may not see analytics for recently run campaigns immediately. Our team's primary focus is to ensure all campaigns scheduled going forward are processed successfully, and we will post another update as soon as more information is available. Inform campaigns are running as expected. Oct <var data-var='date'>20</var>, <var data-var='time'>12:58</var> UTC Update - We're starting to process older and new batch (or one-time) campaigns in a controlled manner, please do pause / stop any campaigns that shouldn't be processed, as there's been a delay from the scheduled time due to the outage. We're continuing to work with AWS, to fully restore our services. Oct <var data-var='date'>20</var>, <var data-var='time'>12:06</var> UTC Update - We are continuing to work with our infrastructure provider, AWS, to fully restore all services. One-time campaigns remain affected, and our team is actively implementing an alternative solution to restore this functionality as quickly as possible. We will provide our next update by 1 PM UTC or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>10:19</var> UTC Update - If you have any time‑sensitive campaigns that you do not want our auto‑heal systems to automatically rerun later, please pause or stop them now. Oct <var data-var='date'>20</var>, <var data-var='time'>10:15</var> UTC Identified - Date/Time: October 20, starting at 7:00 AM UTC We experienced a major outage in Dashboard 01 beginning at 7:00 AM UTC on October 20 due to an underlying issue with our cloud service provider (AWS, US East 1 region). Impact: - Dashboard logins were failing, which many customers reported. - Our status page tool was also affected, preventing us from posting an incident update immediately. - Twilio services were impacted, affecting customers using Twilio for SMS delivery. Resolution & Current Status: Our engineering team has been actively working with AWS to fully resolve the outage. Services are now being restored - Inform service is operating normally, and we have retried all requests that failed earlier. Dashboard login is working now. Campaign services are still under recovery. We will continue monitoring the situation closely and provide updates as new information becomes available. We sincerely apologize for the disruption and thank you for your patience.

Dashboard 01 - Major Outage due to Cloud Service Provider

Sep <var data-var='date'>10</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:28</var> UTC Scheduled - Hi there, Hope you are having a great week! We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 05. This is planned to be carried out starting Sept 10th 2025, 02:00 PM IST / Sept 10th 2025, 08:30 AM UTC for 1 hour. During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform. During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results. Please note that MoEngage would still be accessible and no action would be required from your end. All other capabilities will continue to function as expected. We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket. We really appreciate your understanding and cooperation in this regard. Thanks, Team MoEngage

Scheduled Maintenance | Sept 10th 2025, 02:00 PM IST - Sept 10th 2025, 03:00 PM IST | DC-05 | Analytics | Routine System Upgrade

Sep <var data-var='date'> 9</var>, <var data-var='time'>15:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:27</var> UTC Scheduled - Hi there, Hope you are having a great week! We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 06. This is planned to be carried out starting Sept 9th 2025, 08:00 PM IST / Sept 9th 2025, 14:30 PM UTC for 1 hour. During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform. During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results. Please note that MoEngage would still be accessible and no action would be required from your end. All other capabilities will continue to function as expected. We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket. We really appreciate your understanding and cooperation in this regard. Thanks, Team MoEngage

Scheduled Maintenance | Sept 9th 2025, 08:00 PM IST - Sept 9th 2025, 09:00 PM IST | DC-06 | Analytics | Routine System Upgrade

Sep <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:26</var> UTC Scheduled - Hi there, Hope you are having a great week! We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 02. This is planned to be carried out starting Sept 8th 2025, 09:00 AM IST / Sept 8th 2025, 03:30 AM UTC for 1 hour. During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform. During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results. Please note that MoEngage would still be accessible and no action would be required from your end. All other capabilities will continue to function as expected. We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket. We really appreciate your understanding and cooperation in this regard. Thanks, Team MoEngage

Scheduled Maintenance | Sept 8th 2025, 09:00 AM IST - Sept 8th 2025, 10:00 AM IST | DC-02 | Analytics | Routine System Upgrade

Sep <var data-var='date'> 7</var>, <var data-var='time'>16:44</var> UTC Resolved - Hello, The ingestion lag is cleared and all the ingestion services are back to normal by 4pm IST. The team will continue to monitor the situation and do a detailed post-mortem. Thank you for your patience. Feel free to reach out to our support team in case any issue persists. Cheers, Moengage Sep <var data-var='date'> 7</var>, <var data-var='time'>16:43</var> UTC Investigating - Hi there, We want to inform you about lag in our data ingestion pipeline that is responsible for user creation, user updates, event ingestion and campaign stats updation. The issue started at around 1pm IST and it was resolved by 4:30pm IST. All other capabilities will continue to function as expected. We have a dedicated team working on this, to ensure that the issue is identified and resolved at the earliest We really appreciate your understanding and cooperation in this regard. Thanks, Moengage

Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats

Sep <var data-var='date'> 5</var>, <var data-var='time'>16:57</var> UTC Resolved - On Sep 5, between 14:30–16:00 UTC (20:00–21:30 IST), we experienced increased timeouts for short URLs using http://u3.mnge.co/ . This affected links in Engage Campaigns and Inform Alerts sent via SMS and WhatsApp; customers using custom short domains were not impacted. The issue has been resolved and normal service has resumed. We regret the inconvenience caused and are continuing to investigate the root cause. If you continue to see problems or need any further details, please contact support.

Dashboard 03 — Increased timeouts for SMS/WhatsApp short URLs (u3.mnge.co)

Sep <var data-var='date'> 4</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:24</var> UTC Scheduled - Hi there, Hope you are having a great week! We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 01. This is planned to be carried out starting Sept 4th 2025, 11:00 PM IST / Sept 4th 2025, 17:30 PM UTC for 1 hour. During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform. During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results. Please note that MoEngage would still be accessible and no action would be required from your end. All other capabilities will continue to function as expected. We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket. We really appreciate your understanding and cooperation in this regard. Thanks, Team MoEngage

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Lastest published events

DC03 | Delay in data ingestion

DC04 | Delay in Data Processing

[Dashboard-02] Delay in Campaign Sending

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Recent MoEngage events

DC03 | Delay in data ingestion

DC04 | Delay in Data Processing

[Dashboard-02] Delay in Campaign Sending

Dashboard 01 - Degraded Performance in Data Ingestion

DC03 | Lag in data ingestion

Dashboard 03 – Degraded Performance in Trigger-Based Flows

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Is MoEngage down?

MoEngage status is UP

Lastest published events

DC03 | Delay in data ingestion

DC04 | Delay in Data Processing

[Dashboard-02] Delay in Campaign Sending

MoEngage Services, Components and Regions

Recent MoEngage events

DC03 | Delay in data ingestion

DC04 | Delay in Data Processing

[Dashboard-02] Delay in Campaign Sending

Dashboard 01 - Degraded Performance in Data Ingestion

DC03 | Lag in data ingestion

Dashboard 03 – Degraded Performance in Trigger-Based Flows

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