Aug <var data-var='date'>26</var>, <var data-var='time'>15:45</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>15:28</var> PDT Monitoring - A fix has been implemented, and we're seeing improved success rates for the Query API. We will continue monitoring to ensure stability. Aug <var data-var='date'>26</var>, <var data-var='time'>15:11</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>26</var>, <var data-var='time'>14:39</var> PDT Investigating - Mixpanel is experiencing degraded Query API performance, resulting in HTTP 500 responses when querying reports for projects with US Data Residency. Projects with EU and IN Data Residency remain unaffected. We appreciate your patience while our engineers work to restore normal functionality. We will post progress updates on our status page. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support.</a>

Degraded Query API Performance impacting US Projects

Aug <var data-var='date'>19</var>, <var data-var='time'>20:05</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>19:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>18:04</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>19</var>, <var data-var='time'>16:23</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>19</var>, <var data-var='time'>16:20</var> PDT Identified - We are currently experiencing issues with populating event properties in dropdown menus. We appreciate your patience while our engineers work to restore functionality. If you have any questions, please contact support@mixpanel.com

Issues Populating Event Properties in dropdown menus

Aug <var data-var='date'> 6</var>, <var data-var='time'>06:32</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>02:12</var> PDT Monitoring - A fix has been deployed and we're now monitoring the results. Report queries in the Mixpanel MCP server should be functioning normally. We'll continue to watch closely and provide a final update once we've confirmed full resolution. Aug <var data-var='date'> 6</var>, <var data-var='time'>01:39</var> PDT Identified - The issue has been identified and fix is being implemented. Aug <var data-var='date'> 6</var>, <var data-var='time'>00:19</var> PDT Investigating - We are aware that the Get-Report tool in the Mixpanel MCP server is currently failing when called with skip_results: false. Report metadata is unaffected. We are investigating the issue and will provide updates as we have them.

Mixpanel MCP: Get-Report degraded

Jul <var data-var='date'>22</var>, <var data-var='time'>07:47</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>03:55</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>02:52</var> PDT Update - the team continues to investigate the issue and next steps. Thanks for your patience. Jul <var data-var='date'>22</var>, <var data-var='time'>01:03</var> PDT Investigating - We are currently experiencing issues with the Mixpanel agent within the webapp. Our engineering team has been alerted and is investigating the issue and working to restore its functionality. We appreciate your patience as we work to resolve this matter. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support.</a>

Issues serving responses by the Mixpanel agent

Jul <var data-var='date'>11</var>, <var data-var='time'>08:54</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>07:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>11</var>, <var data-var='time'>05:54</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>03:15</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>11</var>, <var data-var='time'>02:17</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>00:53</var> PDT Investigating - We are currently experiencing delays in our data ingestion pipeline, which is affecting real-time data for projects enrolled in the US projects, resulting in delays for a subset of projects. While no data is being lost, our engineering team is actively investigating the matter and working to restore real-time functionality as quickly as possible. We appreciate your patience during this time. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support.</a>

Temporary Data Ingestion Delay for US Projects

Jun <var data-var='date'>29</var>, <var data-var='time'>20:30</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>19:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>15:42</var> PDT Update - Query latency has stabilized, though our team continues to investigate the underlying cause of the degraded performance. We will continue to post updates as our investigation progresses. Thank you for your patience. Jun <var data-var='date'>29</var>, <var data-var='time'>14:04</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>12:47</var> PDT Investigating - Mixpanel is experiencing degraded performance with our Query API, including increased latency. You may see slow-loading reports or query errors. We appreciate your patience while our engineers work to restore normal functionality. We will post progress updates on our status page. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support.</a>

Query API Degraded Performance

Jun <var data-var='date'> 3</var>, <var data-var='time'>14:27</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:17</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:05</var> PDT Investigating - Mixpanel is currently experiencing a disruption in the ability to invite and delete internal users within organizations. We appreciate your patience while our engineers work to restore this functionality. If you have any questions, please contact support@mixpanel.com

Issue with Inviting and Deleting Users

Jun <var data-var='date'> 2</var>, <var data-var='time'>09:53</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>07:31</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>05:31</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 2</var>, <var data-var='time'>04:02</var> PDT Investigating - We are experiencing delays with our data ingestion and shuffling pipeline to projects with all projects. No data is being lost but as a result, real-time data is delayed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support</a>

Temporary Data Ingestion Delay for US, India and EU projects

Jun <var data-var='date'> 1</var>, <var data-var='time'>12:42</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:29</var> PDT Identified - The issue has been identified, and a fix is being implemented. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:08</var> PDT Update - We have now identified an ingestion delay for EU projects, and are continuing to investigate the issue. Thank you for your patience. Jun <var data-var='date'> 1</var>, <var data-var='time'>07:15</var> PDT Investigating - We are experiencing delays with our data ingestion and shuffling pipeline to projects with US & India data residency. No data is being lost but as a result, real-time data is delayed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support</a>

May <var data-var='date'>19</var>, <var data-var='time'>14:18</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>13:23</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>12:10</var> PDT Identified - The issues has been identified and a fix is being implemented. As a workaround boards can be explicitly shared with users who are having issues viewing them currently. May <var data-var='date'>19</var>, <var data-var='time'>12:03</var> PDT Investigating - A subset of users are currently facing issues accessing boards that they previously had access to view. Our Engineering team is actively investigating and will update shortly.

Board Access Issues

May <var data-var='date'>15</var>, <var data-var='time'>19:50</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>18:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>17:17</var> PDT Update - Recovery is continuing to progress. Our current estimate for full recovery is approximately 1-2 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates. May <var data-var='date'>15</var>, <var data-var='time'>15:14</var> PDT Update - Query latency has returned to normal levels and has been resolved. Recovery is continuing to progress, and our current estimate for full recovery is approximately 4–5 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates. May <var data-var='date'>15</var>, <var data-var='time'>14:23</var> PDT Update - Query latency has returned to normal levels. We are continuing to monitor. May <var data-var='date'>15</var>, <var data-var='time'>12:56</var> PDT Update - We are investigating an increase in query latency that appears to be unrelated to the ongoing recovery. You may experience slower-loading reports. Our team is actively looking into the cause and we will provide an update shortly. Recovery is continuing to progress. Our current estimate for full recovery is approximately 3–4 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates. May <var data-var='date'>15</var>, <var data-var='time'>11:47</var> PDT Update - Recovery is continuing to progress and query latency has returned to normal levels. Our current estimate for full recovery is approximately 3–4 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates. May <var data-var='date'>15</var>, <var data-var='time'>09:37</var> PDT Update - We are continuing to work on resolving this issue. Our current estimate for full recovery is approximately 3–5 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates. May <var data-var='date'>15</var>, <var data-var='time'>07:31</var> PDT Update - Recovery is progressing well. Query success rates remain at normal levels, and missing data has now been restored for a portion of affected projects. We're continuing the recovery process for the remaining affected projects and currently estimate full recovery within approximately 3–5 hours. Some customers may still see incomplete data in query results until this work is complete. May <var data-var='date'>15</var>, <var data-var='time'>05:28</var> PDT Update - We've continued to make progress on the issue affecting some US projects. Query success rates have returned to normal levels, and the related processing delays have also recovered. A subset of affected projects may still see incomplete data in query results while our recovery process runs. We're actively working on this and will share another update in 2 hours. Impact remains limited to our US region. We do not currently believe any data has been permanently lost. May <var data-var='date'>15</var>, <var data-var='time'>03:19</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>15</var>, <var data-var='time'>01:18</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>14</var>, <var data-var='time'>20:49</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>14</var>, <var data-var='time'>19:49</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>14</var>, <var data-var='time'>18:49</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>14</var>, <var data-var='time'>17:49</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>14</var>, <var data-var='time'>17:18</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>14</var>, <var data-var='time'>16:48</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>14</var>, <var data-var='time'>16:17</var> PDT Investigating - We are experiencing degraded performance with our Query API, including increased latency. You may see slow-loading reports, incomplete query results, query errors, or data discrepancies. We appreciate your patience while our engineers work to restore normal functionality. We will post progress updates on our status page. If you have any questions, please contact support.

Query API degraded performance

May <var data-var='date'>14</var>, <var data-var='time'>06:35</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>14:40</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>13</var>, <var data-var='time'>09:34</var> PDT Identified - Data Volume Monitoring is again experiencing degraded performance due to a recurring upstream provider disruption. We're mitigating now.

Data Volume Monitoring degraded performance

May <var data-var='date'>12</var>, <var data-var='time'>14:14</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:59</var> PDT Monitoring - A fix has been implemented, and we are monitoring the result. May <var data-var='date'>12</var>, <var data-var='time'>10:46</var> PDT Identified - An upstream service provider outage is causing this issue. We are deploying a fix to mitigate the disruption. May <var data-var='date'>12</var>, <var data-var='time'>10:17</var> PDT Investigating - We are currently investigating an issue that leads to degraded performance of Data Volume Monitoring in a subset of US-based projects. We truly appreciate your patience and apologize for the inconvenience. If you have any questions, please contact support (https://mixpanel.com/get-support).

May <var data-var='date'> 6</var>, <var data-var='time'>13:04</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>02:32</var> PDT Identified - We have identified the issue affecting Snowflake pipeline exports for a subset of projects, and our engineering team is working on a resolution. May <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> PDT Investigating - A subset of projects are experiencing issues exporting data to the Snowflake warehouse via Mixpanel pipelines. We are currently investigating this issue.

Snowflake pipeline exports degraded

Apr <var data-var='date'>10</var>, <var data-var='time'>17:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>15:53</var> PDT Scheduled - Mixpanel will be performing database maintenance on Friday, April 10, from 5:00 PM – 5:30 PM PDT (April 11, 12:00 AM – 12:30 AM UTC). During the maintenance, Mixpanel's Web Application, MCP, Warehouse Connectors, Data Pipelines, Cohort Syncs, GDPR API, Query API, and Raw Export API may be temporarily unavailable. We expect no Ingestion API downtime and no data loss. If requests to MCP, GDPR API, Query API, or Raw Export API fail during the maintenance window, please retry them once the window has concluded. Ongoing Cohort Syncs, Data Pipeline runs, and Warehouse Connector jobs that fail will automatically retry after maintenance is complete. We will post progress updates on our status page. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support.</a>

Scheduled Database Maintenance

Apr <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> PDT Monitoring - A fix has been deployed, and all impacted accounts have had their billing re-run. If you continue to receive errors, please ensure the card on file is up to date. If you are still experiencing issues, please submit a support ticket. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:03</var> PDT Identified - We are currently experiencing an interruption with our credit card processing. Our engineers have identified the issue and are working on a fix.

Credit Card Processing Interruption

Mar <var data-var='date'>16</var>, <var data-var='time'>14:47</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>12:29</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>09:50</var> PDT Identified - Mixpanel is experiencing increased query latency for projects with EU residency, which may result in HTTP 500 responses when querying or saving reports. Projects with US and IN residency remain unaffected. Our engineering team is working on a resolution.

Degraded Query API Performance impacting EU Projects

Mar <var data-var='date'> 2</var>, <var data-var='time'>17:43</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>12:08</var> PST Update - We have partially mitigated the issue and are continuing to monitor for any further impact. We are also actively working to address the root cause. Mar <var data-var='date'> 2</var>, <var data-var='time'>11:42</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 2</var>, <var data-var='time'>11:39</var> PST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> PST Investigating - A subset of users are experiencing OAuth issues when connecting to our MCP server. We are currently investigating this issue.

Degraded MCP Availability

Mar <var data-var='date'> 2</var>, <var data-var='time'>13:53</var> PST Resolved - This incident has been resolved. If Mixpanel is still not loading, please clear your cache and cookies. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:09</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:05</var> PST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> PST Investigating - We are currently experiencing issues with loading Mixpanel.com and are working to restore service as quickly as possible. Our team is investigating the issue and will provide updates as soon as we have more information. Thank you for your patience.

Error loading Mixpanel Webapp

Mar <var data-var='date'> 2</var>, <var data-var='time'>10:39</var> PST Resolved - This incident is resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:25</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:15</var> PST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:02</var> PST Investigating - A subset of users are experiencing OAuth issues when connecting to our MCP server. We are currently investigating this issue.

Jan <var data-var='date'>30</var>, <var data-var='time'>18:41</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>17:48</var> PST Update - Additional fixes have been implemented. We are continuing to monitor for any further issues. Jan <var data-var='date'>30</var>, <var data-var='time'>14:14</var> PST Update - We are continuing to monitor for further issues. We have identified that a subset of Cohort Syncs are still experiencing delays and are working to resolve these remaining cases. Jan <var data-var='date'>30</var>, <var data-var='time'>12:05</var> PST Monitoring - A fix has been implemented, and we are monitoring the results. Recurring cohort syncs should resume on the next scheduled run with no additional action required. Jan <var data-var='date'>30</var>, <var data-var='time'>10:39</var> PST Investigating - We are currently experiencing delays with Cohort Syncs to external destinations, including custom webhooks and engagement platforms. Our team is investigating the issue and actively working on a resolution. We sincerely apologize for the inconvenience and thank you for your kind understanding. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support</a>

Delays with Integrations Syncs (Cohort Exports)

Jan <var data-var='date'>24</var>, <var data-var='time'>10:00</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>08:28</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>24</var>, <var data-var='time'>08:02</var> PST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>24</var>, <var data-var='time'>06:25</var> PST Identified - Mixpanel is experiencing degraded Query API performance, resulting in HTTP 500 responses when querying or saving reports for projects with US residency. Projects with EU and IN residency remain unaffected. Our engineering team is working on a resolution.

Jan <var data-var='date'>21</var>, <var data-var='time'>12:48</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>12:27</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>12:20</var> PST Investigating - We are currently experiencing issues with loading Mixpanel.com and are working to restore service as quickly as possible. Our team is investigating the issue and will provide updates as soon as we have more information. Thank you for your patience.

Errors Loading Mixpanel.com

Dec <var data-var='date'> 9</var>, <var data-var='time'>03:55</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>01:05</var> PST Monitoring - Our Engineering team has identified the issue and deployed a fix - we will continue to review its performance and post another update if any instability reappears or when the problem is fully resolved Dec <var data-var='date'> 9</var>, <var data-var='time'>00:41</var> PST Investigating - We are currently experiencing query data discrepancies and are working to restore service as quickly as possible. Our team is investigating the issue and will provide updates as soon as we have more information. Thank you for your patience.

Query Data Discrepancies

Dec <var data-var='date'> 3</var>, <var data-var='time'>09:36</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>08:34</var> PST Monitoring - Earlier today, our SSO authentication broker experienced a service disruption that impacted users attempting to log in to Mixpanel via SSO. During this period, some customers may have encountered intermittent login failures or increased latency during authentication. Okta has implemented mitigations and reports that their services have been restored, though intermittent authentication issues may still occur as the system stabilizes. We are seeing improvement on our end and continue to monitor SSO login performance closely to ensure full recovery for all Mixpanel customers. We will continue to observe authentication behavior and will post another update if any instability reappears or when the issue is fully resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>05:54</var> PST Identified - We are currently experiencing login issues for users authenticating through SSO. This appears to be caused by an ongoing Okta service outage. Our authentication broker (Okta) is experiencing downtime, which prevents successful SSO logins. Okta’s status page: We are currently experiencing login issues for users authenticating through SSO. This appears to be caused by an ongoing Okta service outage. Our authentication broker (Okta) is experiencing downtime, which prevents successful SSO logins. Okta’s status page: https://status.okta.com/#recent

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Lastest published events

Degraded Query API Performance impacting US Projects

Issues Populating Event Properties in dropdown menus

Mixpanel MCP: Get-Report degraded

Mixpanel Services, Components and Regions

Recent Mixpanel events

Degraded Query API Performance impacting US Projects

Issues Populating Event Properties in dropdown menus

Mixpanel MCP: Get-Report degraded

Issues serving responses by the Mixpanel agent

Temporary Data Ingestion Delay for US Projects

Query API Degraded Performance