Sep <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>14:36</var> UTC Scheduled - We will be performing scheduled maintenance on the Miuros database during this time. As a result, changing settings, creating review schedules, forms, and similar activities, during the maintenance window will not be saved. The syncing of ticket data will not be affected and by being caught up relatively quickly once the maintenance is done. Thank you for your understanding.

Scheduled maintenance

Jun <var data-var='date'> 5</var>, <var data-var='time'>14:24</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>20:00</var> UTC Monitoring - The backfilling of data has been completed. Please be advised that certain metrics are still being updated. We will continue to monitor the situation until all metrics have been fully restored. We appreciate your patience and understanding. May <var data-var='date'>26</var>, <var data-var='time'>13:12</var> UTC Identified - We have identified the issue and are now backfilling the data. This process is anticipated to be completed by the end of the day; however, please be advised that some metrics may be marginally incomplete for a duration of 48 hours. We will keep you posted. Thanks for your patience. May <var data-var='date'>26</var>, <var data-var='time'>07:38</var> UTC Investigating - Data is missing from Conversation and Activity Analysis starting May 23rd, 7 CEST; metrics may be missing or incomplete. We're currently working on a fix to get your data back.

Delay in fetching conversations from Dixa

Apr <var data-var='date'> 7</var>, <var data-var='time'>11:17</var> UTC Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation. Post mortem about this incident will be posted within 5 business days. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:08</var> UTC Investigating - We are currently investigating the issue in unable to access Miuros

Unable to access Miuros

Mar <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>16:46</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time

Feb <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>19</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>17:02</var> UTC Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>12</var>, <var data-var='time'>16:59</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time

Jun <var data-var='date'>19</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>12:36</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time and we do not expect any downtime

May <var data-var='date'>29</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>06:59</var> UTC Scheduled - We will undergo maintenance tonight between 9pm to 11pm CEST. We don't expect any downtime

Maintenance tonight at 2100 CEST to 2300 CEST

May <var data-var='date'>28</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>12:38</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time

Apr <var data-var='date'>24</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>24</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>14:07</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time

Feb <var data-var='date'> 7</var>, <var data-var='time'>12:08</var> UTC Resolved - The issue has been resolved. We've had no reports of the issue while monitoring. Thank you for your patience and cooperation Feb <var data-var='date'> 7</var>, <var data-var='time'>09:45</var> UTC Monitoring - The issue has been identified and a fix is out which has resolved the issue. We're monitoring the process Feb <var data-var='date'> 7</var>, <var data-var='time'>09:03</var> UTC Investigating - We've had some reports of users having issues creating and assigning reviews from ticket analysis and activity analysis. We are currently investigating the issue and will keep you posted on any progress.

Problems with assigning reviews

Dec <var data-var='date'>25</var>, <var data-var='time'>14:20</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>25</var>, <var data-var='time'>12:38</var> UTC Monitoring - We have applied a change that should sort out the issue and will keep monitoring until we are sure everything is stable. Dec <var data-var='date'>24</var>, <var data-var='time'>11:52</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'>24</var>, <var data-var='time'>11:32</var> UTC Investigating - Some customers are currently experiencing issues with login to the Miuros platform. We are investigating and will keep the incident updated as we progress.

Issues logging in to Miuros

Oct <var data-var='date'>25</var>, <var data-var='time'>19:02</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>25</var>, <var data-var='time'>17:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>24</var>, <var data-var='time'>15:32</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>24</var>, <var data-var='time'>15:31</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Minor disruptions are expected but should be solved once done.

Mar <var data-var='date'> 3</var>, <var data-var='time'>12:49</var> UTC Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.   Post mortem about this incident will be posted within 5 business days. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:26</var> UTC Monitoring - We are happy to inform that our team has deployed a fix for the issue. We will continue to monitor the results. Next update at 13:50 UTC Mar <var data-var='date'> 3</var>, <var data-var='time'>09:49</var> UTC Investigating - We have received reports of not being able to access the platform. We are investigating the issue. Next update at 11:18 CET

General platform instability

Jan <var data-var='date'> 9</var>, <var data-var='time'>14:23</var> UTC Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.   Post mortem about this incident will be posted within 5 business days. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:16</var> UTC Investigating - test We are experiencing some difficulties with xxxxx. We are investigating the matter. Next update at xx:xx UTC

Is Miuros down?

Miuros status is UP

Lastest published events

Scheduled maintenance

Delay in fetching conversations from Dixa

Unable to access Miuros

Miuros Services, Components and Regions

Recent Miuros events

Scheduled maintenance

Delay in fetching conversations from Dixa

Unable to access Miuros

Scheduled maintenance

Scheduled maintenance

Scheduled maintenance