Sep <var data-var='date'> 6</var>, <var data-var='time'>01:30</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:02</var> EDT Scheduled - We would like to inform you that on Sunday, September 6th at 05:00 AM GMT, Unify Phone will undergo scheduled maintenance. This will result in service downtime over a period of 30 minutes.

Unify Phone Scheduled Maintenance

Sep <var data-var='date'> 3</var>, <var data-var='time'>16:16</var> EDT Resolved - The issue with the downstream provider is fully resolved now and we can confirm we no longer show any impact to any of our services. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:29</var> EDT Investigating - We are aware of an issue with one of our downstream providers that is affecting Media in the EU. We are investigating and will update accordingly.

Media delays in the EU

Sep <var data-var='date'> 2</var>, <var data-var='time'>08:30</var> EDT Resolved - This incident has been confirmed resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>10:06</var> EDT Monitoring - The fix has been pushed to production as part of CloudLink Daemon version 1.9.15. Manually updating to this release from the Daemon page in server manager or waiting for the next scheduled release should fix the issue. Aug <var data-var='date'>20</var>, <var data-var='time'>10:34</var> EDT Identified - This issue affects any MSL hosted Daemon that has an MBG as part of the manifest(stand-alone MBG, MiCollab, SMBC, SVI server). Any newly created connections on MSL 12.2 or upgrades to 12.2 MSL will get the 'Couldn't create inventory report' error. A fix is being tested in our Dev cloud. This will be update when the fix is pushed to production. Update 8/24 - We've had confirmed reports that the issue does happen on older versions of MSL. The Fix is being tested and will be posted ASAP.

CloudLink Daemon - Newly setup connections for the Daemon get 'Couldn't create inventory report' error

Aug <var data-var='date'> 9</var>, <var data-var='time'>01:15</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> EDT Scheduled - We would like to inform you that on Sunday, August 9th at 05:00 AM GMT, Unify Phone will be updated to version V3R0.105.1. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s105/Unify%20Phone_V3R0.105_Release_Note_1.1.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.105.1

May <var data-var='date'>17</var>, <var data-var='time'>01:15</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>11:33</var> EDT Scheduled - We would like to inform you that on Sunday, May 17th at 05:00 AM GMT, Unify Phone will be updated to version V3R0.105.0. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s105/Unify%20Phone_V3R0.105_Release_Note_1.0%201.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.105.0

Apr <var data-var='date'>26</var>, <var data-var='time'>01:15</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>10:17</var> EDT Scheduled - We would like to inform you that on Sunday, April 26th at 05:00 AM GMT, Unify Phone will be updated to version V3R0.104.2. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s104/Unify%20Phone_V3R0.104_Release_Note_1.2.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.104.2

Mar <var data-var='date'>25</var>, <var data-var='time'>07:30</var> EDT Resolved - Root cause: The update on March 23/24 wasn’t successful and left the Windows service “Mitel CloudLink Daemon” on MiCC-B systems in a stopped state. Mar <var data-var='date'>24</var>, <var data-var='time'>09:22</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>24</var>, <var data-var='time'>06:32</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>24</var>, <var data-var='time'>06:23</var> EDT Identified - Mitel Cloudlink Daemon has been rolled back to version 1.8.66+139. Please start Mitel Cloudlink Daemon service in the affected MiCC-B/MCX. Mar <var data-var='date'>24</var>, <var data-var='time'>05:23</var> EDT Investigating - We are currently experiencing an issue where the CloudLink Daemon service is down for MCX/MiCC. Our engineering team has been engaged and is actively investigating it.

CloudLink Daemon Service Disruption for MCX/MiCC

Mar <var data-var='date'>23</var>, <var data-var='time'>09:30</var> EDT Resolved - We experienced a temporary capacity issue that affected service availability during periods of high demand. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence. Mar <var data-var='date'>20</var>, <var data-var='time'>18:09</var> EDT Monitoring - The service has been restored and we will continue to monitor. Mar <var data-var='date'>20</var>, <var data-var='time'>15:50</var> EDT Identified - The root cause has been identified, and our team is actively working on a resolution. Mar <var data-var='date'>20</var>, <var data-var='time'>13:39</var> EDT Investigating - We are aware of issues in the Tunnel service and are currently investigating.

Issue with Tunnel service causing connection errors

Mar <var data-var='date'> 4</var>, <var data-var='time'>16:16</var> EST Resolved - The issue was caused by an unexpected, rapid spike in traffic. This surge exceeded our service capacity, resulting in a temporary service disruption. Mar <var data-var='date'> 4</var>, <var data-var='time'>12:36</var> EST Monitoring - Service has been restored, we will continue to monitor Mar <var data-var='date'> 4</var>, <var data-var='time'>10:08</var> EST Investigating - We are aware of an elevated error rate on the Notification service in EU and are currently investigating. At this time it appears to be impacting Workflow and Microsoft Teams presence sync. As of 10:41 EST we are seeing the services recover. We are continuing our investigation to identify the root cause.

Elevated Error Rate on Notification Service in EU

Mar <var data-var='date'> 1</var>, <var data-var='time'>01:15</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>09:47</var> EST Scheduled - We would like to inform you that on Sunday, March 1st at 06:00 AM GMT, Unify Phone will be updated to version V3R0.104.1. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s104/Unify%20Phone_V3R0.104_Release_Note_1.1.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.104.1

Feb <var data-var='date'> 1</var>, <var data-var='time'>01:15</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>28</var>, <var data-var='time'>10:29</var> EST Scheduled - We would like to inform you that on Sunday, February 1st at 06:00 AM GMT, Unify Phone will be updated to version V3R0.104.0. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s104/Unify%20Phone_V3R0.104_Release_Note_1.0.pdf ">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.104.0

Jan <var data-var='date'>23</var>, <var data-var='time'>14:08</var> EST Resolved - The issue was caused by a recent OS compatibility change affecting the call-screen display. It has been resolved in Mitel One v6.9.1 on Android, now available on the Google Play Store. Jan <var data-var='date'>22</var>, <var data-var='time'>11:10</var> EST Monitoring - The in‑call keypad issue on Android has been fixed. Users are advised to update to Mitel One v6.9.1, now available on the Google Play Store. Jan <var data-var='date'>22</var>, <var data-var='time'>06:32</var> EST Identified - The root cause has been identified, and our team is actively working on a resolution. Jan <var data-var='date'>21</var>, <var data-var='time'>12:28</var> EST Investigating - We are aware of an issue affecting Mitel One on Android (version 6.9.0) where the keypad may not open during an active call, preventing DTMF input. Our team is actively working on a fix and will share updates as they become available.

An issue in Mitel One v6.9.0 on Android prevents keypad access during active calls.

Dec <var data-var='date'>17</var>, <var data-var='time'>05:24</var> EST Resolved - This incident has been resolved. The issue was caused by an update to the timestamp validation. Changes where implemented and this was fixed in CloudLink Gateway 2.4.18. Dec <var data-var='date'>16</var>, <var data-var='time'>07:07</var> EST Monitoring - CLGW version 2.4.18 now available from the download server, for any effected gateways please restart to trigger the upgrade process. If a restart is not initiated the update will occur inline with the CLGW update schedule. Dec <var data-var='date'>16</var>, <var data-var='time'>06:51</var> EST Identified - A new build containing the fix has been created and we are working to make this available in the public cloud, once available we will provide an update. Dec <var data-var='date'>16</var>, <var data-var='time'>06:11</var> EST Update - The root cause has been identified and we are actively working on fix. Dec <var data-var='date'>16</var>, <var data-var='time'>05:51</var> EST Investigating - We are aware of an issue affecting CloudLink Gateway containers from starting correctly. We are are actively investigating and will update as the investigation progresses.

Issue with CloudLink Gateway - Containers could not be started

Nov <var data-var='date'>30</var>, <var data-var='time'>01:30</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>30</var>, <var data-var='time'>01:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>27</var>, <var data-var='time'>08:25</var> EST Scheduled - We would like to inform you that on Sunday, November 30th at 06:00 AM GMT, Unify Phone will be updated to version V3R0.103.0. The update might result in temporary service interruptions over a period of 30 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s103/Unify%20Phone_V3R0.103_Release_Note_1.0.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.103.0

Oct <var data-var='date'>26</var>, <var data-var='time'>02:15</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>26</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>23</var>, <var data-var='time'>05:37</var> EDT Scheduled - We would like to inform you that on Sunday, October 26th at 06:00 AM GMT, Unify Phone will be updated to version V3R0.102.0. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/S102/Unify%20Phone_V3R0.102_Release_Note_1.0.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.102.0

Oct <var data-var='date'>20</var>, <var data-var='time'>22:05</var> EDT Resolved - Our service provider has updated that the issue is fully resolved now and we can confirm we no longer show any impact to any of our services. Oct <var data-var='date'>20</var>, <var data-var='time'>11:55</var> EDT Update - There is still some degree of instability from our service provider which is resulting in some services intermittently being impacted. While the impact does not appear to last very long it continues to happen intermittently. We remain engaged with our provider and waiting for their resolution. Oct <var data-var='date'>20</var>, <var data-var='time'>08:49</var> EDT Monitoring - Starting at approximately 3:00 AM EST our service provider had a major outage in the US East region where our services are hosted. This impacted operations for approximately 3 hours. As of right now service has been restored and we will continue to monitor services. For more details please see here: https://health.aws.amazon.com/health/status

Major Outage at Service Provider in US East Region

Sep <var data-var='date'>28</var>, <var data-var='time'>01:15</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>04:47</var> EDT Scheduled - We would like to inform you that on Sunday, September 28th at 05:00 AM GMT, Unify Phone will be updated to version V3R0.101.0. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s101/Unify%20Phone_V3R0.101_Release_Note_1.0.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.101.0.

Aug <var data-var='date'> 8</var>, <var data-var='time'>16:23</var> EDT Resolved - The incorrect authentication URL was mistakenly used in version 6.8.1, this was corrected in version 6.8.2. Aug <var data-var='date'> 8</var>, <var data-var='time'>07:31</var> EDT Monitoring - The fix has been released in iOS version 6.8.2 of Mitel One. Aug <var data-var='date'> 8</var>, <var data-var='time'>06:53</var> EDT Identified - We have identified the issue and are working on a fix. Aug <var data-var='date'> 8</var>, <var data-var='time'>06:31</var> EDT Investigating - Currently there is an issue with the authentication in the iOS version of Mitel One version 6.8.1. Please DO NOT UPGRADE to this build, a new build will be released as soon as possible that will fix this issue. A further update to this will be posted once this new build is available.

Unable to log in to Mitel One Mobile on iOS after upgrading to 6.8.1

Jul <var data-var='date'>24</var>, <var data-var='time'>14:15</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>14:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>10:48</var> EDT Scheduled - We would like to inform you that on Thursday, July 24th, at 18:00 PM GMT, an update will be applied to Unify Phone version V3R0.100.0. The update might result in temporary service interruptions over a period of 15 minutes. This update resolves an issue related to name resolution for calls from external numbers saved in OpenScape Business directories, e.g., speed dial lists. A new version, 3.0.101, of the Unify Phone Android and iOS applications, which includes this change, will become available on Friday, July 25th. Click <a href="https://storage.googleapis.com/up-release-notes/s100/Unify%20Phone_V3R0.100_Release_Note_1.1.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - HF Upgrade for V3R0.100.0.

Jul <var data-var='date'>13</var>, <var data-var='time'>01:15</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>13</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>06:12</var> EDT Scheduled - We would like to inform you that on Sunday, July 13th at 05:00 AM GMT, Unify Phone will be updated to version V3R0.100.0. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s100/Unify%20Phone_V3R0.100_Release_Note_1.0.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.100.0

Jul <var data-var='date'>10</var>, <var data-var='time'>10:32</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:18</var> EDT Monitoring - Starting on Saturday July 5 there was an issue with a firewall blocking traffic to the server used to deliver automatic updates to the CloudLink Gateway and CloudLink Daemon. This would not have impacted day-to-day operations and would only be seen if you were trying to apply updates or deploy a brand new system. We identified and disabled this firewall this morning at 9:00 UTC-0400 and observed all traffic was flowing correctly again.

CloudLink Gateway Automatic Updates

Jun <var data-var='date'>29</var>, <var data-var='time'>01:15</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>10:11</var> EDT Scheduled - We would like to inform you that on Sunday, June 29th at 05:00 AM GMT, Unify Phone will be updated to version V3R0.99.0. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s99/Unify%20Phone_V3R0.99_Release_Note_1.0.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.99.0

Jun <var data-var='date'>15</var>, <var data-var='time'>01:15</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>09:25</var> EDT Scheduled - We would like to inform you that on Sunday, June 15th at 05:00 AM GMT, Unify Phone will be updated to version V3R0.98.0. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s98/Unify%20Phone_V3R0.98_Release_Note_1.0.pdf">here</a> to view and download the release notes.

Unify Phone Scheduled Maintenance - Upgrade to V3R0.98.0

Jun <var data-var='date'>12</var>, <var data-var='time'>10:15</var> EDT Resolved - This incident has been resolved. A change to the presence implementation inadvertently affected the Mitel One application and MiVO400 integration. This was fixed in the CloudLink Gateway release 1.4.0.01-3826. May <var data-var='date'>22</var>, <var data-var='time'>10:09</var> EDT Monitoring - A fix has been deployed with the CloudLink Gateway release 1.4.0.01-3826 or later. Apr <var data-var='date'>30</var>, <var data-var='time'>12:06</var> EDT Investigating - We are aware of an issue with presence status displaying incorrectly. The issue is currently under  investigation and we will give further updates when available.

CloudLink Presence Status Issues

Jun <var data-var='date'> 1</var>, <var data-var='time'>01:15</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>09:20</var> EDT Scheduled - We would like to inform you that on Sunday, June 1st at 05:00 AM GMT, Unify Phone will be updated to version V3R0.97.0. The update might result in temporary service interruptions over a period of 15 minutes. Click <a href="https://storage.googleapis.com/up-release-notes/s97/Unify%20Phone_V3R0.97_Release_Note_1.0.pdf">here</a> to view and download the release notes.

Is Mitel CloudLink down?

Mitel CloudLink status is UP

Lastest published events

Unify Phone Scheduled Maintenance

Media delays in the EU

CloudLink Daemon - Newly setup connections for the Daemon get 'Couldn't create inventory report' error

Mitel CloudLink Services, Components and Regions

Recent Mitel CloudLink events

Unify Phone Scheduled Maintenance

Media delays in the EU

CloudLink Daemon - Newly setup connections for the Daemon get 'Couldn't create inventory report' error

Unify Phone Scheduled Maintenance - Upgrade to V3R0.105.1

Unify Phone Scheduled Maintenance - Upgrade to V3R0.105.0

Unify Phone Scheduled Maintenance - Upgrade to V3R0.104.2