Status: Resolved Resolved – Branded Web and App Services

The issues affecting checkout functionality across the Branded App, Mindbody App, and Branded Web have been resolved.

The Branded Web Manager is also accessible again, and all affected services are operating normally. Affected components
 <ul>
 <li>Mindbody Branded Web (Operational)</li>
<li>Mindbody Branded App (Operational)</li>
<li>Mindbody App (Operational)</li>
 </ul>

Branded Web Manager and App Checkout Issues

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Booker Payment Processing (Operational)</li>
<li>Booker Online Booking (Operational)</li>
<li>Booker Reservationist Booking (Operational)</li>
<li>Booker Web Software (Operational)</li>
<li>Booker Branded App (Operational)</li>
<li>Booker API (Operational)</li>
<li>Booker Mobile App (Operational)</li>
 </ul>

Maintenance: Booker Planned Maintenance

Status: Resolved Engineers have resolved the cause of the issue impacting the Affiliate API resulting in errors when partner's attempt to view locations and classes.

Thank you for your patience while we worked to resolve this issue. Affected components
 <ul>
 <li>Mindbody API (Operational)</li>
 </ul>

Affilitate API 404 errors on read-only routes

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Business App (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
<li>Mindbody API (Operational)</li>
<li>Mindbody Consumer Web (Operational)</li>
<li>Mindbody Video - Virtual Wellness Platform (Operational)</li>
<li>Mindbody Payment Processing (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Branded App (Operational)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Branded Web (Operational)</li>
<li>Mindbody App (Operational)</li>
<li>Mindbody Website (Operational)</li>
<li>Mindbody Class Check-In App (Operational)</li>
<li>Mindbody Webhooks (Operational)</li>
<li>Mindbody Corporate Tools (Operational)</li>
 </ul>

Maintenance: Mindbody Planned Maintenance

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - North, Central, and South America (Operational)</li>
 </ul>

Maintenance: Mindbody Web Software Regional Maintenance - North, Central, and South America

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
 </ul>

Maintenance: Mindbody Web Software Regional Maintenance - Europe, Middle East, and Africa

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - Asia Pacific (Operational)</li>
 </ul>

Maintenance: Mindbody Web Software Regional Maintenance - Asia Pacific

Status: Resolved Our engineering teams swiftly implemented a fix and services have now fully recovered. Thank you for your patience while we worked to restore services! Affected components
 <ul>
 <li>Mindbody App (Operational)</li>
<li>Mindbody Video - Virtual Wellness Platform (Operational)</li>
<li>Mindbody Class Check-In App (Operational)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Webhooks (Operational)</li>
<li>Mindbody Branded App (Operational)</li>
<li>Mindbody API (Operational)</li>
<li>Mindbody Payment Processing (Operational)</li>
<li>Mindbody Corporate Tools (Operational)</li>
<li>Mindbody Website (Operational)</li>
<li>Mindbody Business App (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Branded Web (Operational)</li>
<li>Mindbody Consumer Web (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
 </ul>

Mindbody Services

Status: Resolved We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease.

Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment.

Thank you for your patience. Affected components
 <ul>
 <li>Mindbody Payment Processing (Operational)</li>
 </ul>

Mindbody / Mindbody Payment Processing

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Booker Online Booking (Under maintenance)</li>
<li>Booker Reservationist Booking (Under maintenance)</li>
<li>Booker Web Software (Under maintenance)</li>
<li>Booker Branded App (Under maintenance)</li>
<li>Booker API (Under maintenance)</li>
<li>Booker Mobile App (Under maintenance)</li>
<li>Booker Payment Processing (Under maintenance)</li>
 </ul>

Maintenance: Booker Software Planned Maintenance

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Webhooks (Under maintenance)</li>
<li>Mindbody Corporate Tools (Under maintenance)</li>
<li>Mindbody Branded App (Under maintenance)</li>
<li>Mindbody Consumer Web (Under maintenance)</li>
<li>Mindbody App (Under maintenance)</li>
<li>Mindbody Video - Virtual Wellness Platform (Under maintenance)</li>
<li>Mindbody Web Software - North, Central, and South America (Under maintenance)</li>
<li>Mindbody Website (Under maintenance)</li>
<li>Mindbody API (Under maintenance)</li>
<li>Mindbody Payment Processing (Under maintenance)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Under maintenance)</li>
<li>Mindbody Branded Web (Under maintenance)</li>
<li>Mindbody Business App (Under maintenance)</li>
<li>Mindbody Web Software - Asia Pacific (Under maintenance)</li>
<li>Mindbody Class Check-In App (Under maintenance)</li>
 </ul>

Maintenance: Mindbody Software Global Planned Maintenance

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - North, Central, and South America (Under maintenance)</li>
 </ul>

Maintenance: Mindbody Software Regional Maintenance - North, Central, and South America

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - Europe, Middle East, and Africa (Under maintenance)</li>
 </ul>

Maintenance: Mindbody Software Regional Maintenance - Europe, Middle East, and Africa

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - Asia Pacific (Under maintenance)</li>
 </ul>

Maintenance: Mindbody Software Regional Maintenance - Asia Pacific

Status: Resolved Our engineering teams have successfully implemented a fix. Users should no longer experience missing or duplicate BECS Direct Debit and Apple Pay transactions with a sale date of July 23 in the APAC region.
Thank you for your patience while we worked to restore services.

Status: Resolved Our engineering teams have successfully implemented a fix and the previous impact has been resolved.

Thank you for your patience! Affected components
 <ul>
 <li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
 </ul>

Mindbody Web Software - Appointment Tab

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Booker Payment Processing (Under maintenance)</li>
<li>Booker Online Booking (Under maintenance)</li>
<li>Booker Reservationist Booking (Under maintenance)</li>
<li>Booker Web Software (Under maintenance)</li>
<li>Booker Branded App (Under maintenance)</li>
<li>Booker API (Under maintenance)</li>
<li>Booker Mobile App (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Payment Processing (Under maintenance)</li>
<li>Mindbody Webhooks (Under maintenance)</li>
<li>Mindbody Branded App (Under maintenance)</li>
<li>Mindbody Website (Under maintenance)</li>
<li>Mindbody App (Under maintenance)</li>
<li>Mindbody Consumer Web (Under maintenance)</li>
<li>Mindbody Video - Virtual Wellness Platform (Under maintenance)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Under maintenance)</li>
<li>Mindbody Web Software - North, Central, and South America (Under maintenance)</li>
<li>Mindbody Branded Web (Under maintenance)</li>
<li>Mindbody Business App (Under maintenance)</li>
<li>Mindbody Class Check-In App (Under maintenance)</li>
<li>Mindbody Corporate Tools (Under maintenance)</li>
<li>Mindbody API (Under maintenance)</li>
<li>Mindbody Web Software - Asia Pacific (Under maintenance)</li>
 </ul>

Status: Resolved Our engineering teams have successfully implemented the fix and Mindbody services have fully recovered.

Thank you for your patience while we worked to restore services. Affected components
 <ul>
 <li>Mindbody Branded App (Operational)</li>
<li>Mindbody Business App (Operational)</li>
<li>Mindbody App (Operational)</li>
<li>Mindbody Consumer Web (Operational)</li>
<li>Mindbody Video - Virtual Wellness Platform (Operational)</li>
<li>Mindbody Class Check-In App (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Branded Web (Operational)</li>
<li>Mindbody API (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
<li>Mindbody Payment Processing (Operational)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Webhooks (Operational)</li>
<li>Mindbody Corporate Tools (Operational)</li>
 </ul>

Status: Resolved This incident is now resolved. Affected components
 <ul>
 <li>Mindbody Web Software - Asia Pacific (Operational)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
 </ul>

Mindbody Web Software Delays

Status: Resolved The incident has been resolved by our engineering team. Affected components
 <ul>
 <li>Booker Payment Processing (Operational)</li>
 </ul>

Is Mindbody down?

Mindbody status is UP

Lastest published events

Branded Web Manager and App Checkout Issues

Maintenance: Booker Planned Maintenance

Affilitate API 404 errors on read-only routes

Mindbody Services, Components and Regions

Recent Mindbody events

Branded Web Manager and App Checkout Issues

Maintenance: Booker Planned Maintenance

Affilitate API 404 errors on read-only routes

Maintenance: Mindbody Planned Maintenance

Maintenance: Mindbody Web Software Regional Maintenance - North, Central, and South America

Maintenance: Mindbody Web Software Regional Maintenance - Europe, Middle East, and Africa