Status: Resolved Engineers identified and implemented a fix to the issue impacting pipelines on customer sites, resolving this issue.

Thank you for your patience while we worked to resolve this issue. Affected components
 <ul>
 <li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
 </ul>

Leads not loading to the Sales Pipeline

Status: Resolved Our engineering teams have successfully resolved the issue. Affected components
 <ul>
 <li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
 </ul>

Mindbody Web Software

Status: Resolved Resolved

The issue impacting Marketing Suite has been fully resolved. A fix has been successfully deployed, and access has been restored for all affected regions.

We sincerely apologize for the disruption this caused and appreciate your patience while our engineering teams worked to resolve the issue. If you continue to experience any problems accessing Marketing Suite, please contact our support team. Affected components
 <ul>
 <li>Marketing Suite (Operational)</li>
 </ul>

Marketing Suite

Status: Resolved The issue has been resolved.

Delayed Hong Kong Mindbody Payments Payouts

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Booker Payment Processing (Under maintenance)</li>
<li>Booker Online Booking (Under maintenance)</li>
<li>Booker Reservationist Booking (Under maintenance)</li>
<li>Booker Web Software (Under maintenance)</li>
<li>Booker Branded App (Under maintenance)</li>
<li>Booker API (Under maintenance)</li>
<li>Booker Mobile App (Under maintenance)</li>
 </ul>

Maintenance: Booker Planned Maintenance

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Consumer Web (Under maintenance)</li>
<li>Mindbody Payment Processing (Under maintenance)</li>
<li>Mindbody Web Software - North, Central, and South America (Under maintenance)</li>
<li>Mindbody Corporate Tools (Under maintenance)</li>
<li>Mindbody Branded Web (Under maintenance)</li>
<li>Mindbody Branded App (Under maintenance)</li>
<li>Mindbody Video - Virtual Wellness Platform (Under maintenance)</li>
<li>Mindbody Website (Under maintenance)</li>
<li>Mindbody Business App (Under maintenance)</li>
<li>Mindbody App (Under maintenance)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Under maintenance)</li>
<li>Mindbody API (Under maintenance)</li>
<li>Mindbody Web Software - Asia Pacific (Under maintenance)</li>
<li>Mindbody Class Check-In App (Under maintenance)</li>
<li>Mindbody Webhooks (Under maintenance)</li>
 </ul>

Maintenance: Mindbody Planned Maintenance

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - North, Central, and South America (Under maintenance)</li>
 </ul>

Maintenance: Mindbody Web Software Regional Maintenance - North, Central, and South America

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - Europe, Middle East, and Africa (Under maintenance)</li>
 </ul>

Maintenance: Mindbody Web Software Regional Maintenance - Europe, Middle East, and Africa

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Web Software - Asia Pacific (Under maintenance)</li>
 </ul>

Maintenance: Mindbody Web Software Regional Maintenance - Asia Pacific

Status: Resolved The issue affecting Mindbody has been resolved. All services are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience issues, please contact support. Affected components
 <ul>
 <li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
 </ul>

Mindbody - Degraded Performance

Status: Resolved We have confirmed that the 3rd party upstream processor successfully paid out the pending transactions. Thank you for your patience!

Mindbody Payments

Status: Resolved Our engineering teams have successfully implemented a fix and the class sign in sheet in now fixed. Thank you for your patience while we worked to restore services. Affected components
 <ul>
 <li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
 </ul>

Mindbody Web Software - Class Sign Ins

Status: Resolved Resolved - SEPA Transaction Processing

The issue affecting SEPA transactions has been resolved.

The disruption was caused by an incident with our third-party payment provider, Stripe, which has now been fully addressed. Payment processing has returned to normal.

Impacted Autopays will automatically reattempt within 24h.

If you prefer not to wait, you may manually rerun the affected transactions directly from the Autopay Detail Report.

We apologize for the inconvenience and appreciate your patience while this issue was being resolved. Affected components
 <ul>
 <li>Mindbody Payment Processing (Operational)</li>
 </ul>

SEPA Payment Processing Disruption (Partial Impact)

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Booker Web Software (Under maintenance)</li>
<li>Booker Branded App (Under maintenance)</li>
<li>Booker API (Under maintenance)</li>
<li>Booker Mobile App (Under maintenance)</li>
<li>Booker Payment Processing (Under maintenance)</li>
<li>Booker Online Booking (Under maintenance)</li>
<li>Booker Reservationist Booking (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Branded App (Under maintenance)</li>
<li>Mindbody Consumer Web (Under maintenance)</li>
<li>Mindbody Webhooks (Under maintenance)</li>
<li>Mindbody Corporate Tools (Under maintenance)</li>
<li>Mindbody Payment Processing (Under maintenance)</li>
<li>Mindbody Class Check-In App (Under maintenance)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Under maintenance)</li>
<li>Mindbody Website (Under maintenance)</li>
<li>Mindbody API (Under maintenance)</li>
<li>Mindbody Business App (Under maintenance)</li>
<li>Mindbody Video - Virtual Wellness Platform (Under maintenance)</li>
<li>Mindbody Branded Web (Under maintenance)</li>
<li>Mindbody App (Under maintenance)</li>
<li>Mindbody Web Software - Asia Pacific (Under maintenance)</li>
<li>Mindbody Web Software - North, Central, and South America (Under maintenance)</li>
 </ul>

Status: Resolved The 3rd party upstream network provider has resolved their incident. Affected components
 <ul>
 <li>Marketing Suite (Operational)</li>
 </ul>

Status: Resolved The 3rd party upstream payment processor has resolved the issue resulting in a portion of Mindbody customers in the EUR region using Mindbody Payments to experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards.

 Affected components
 <ul>
 <li>Mindbody Payment Processing (Operational)</li>
<li>Booker Payment Processing (Operational)</li>
 </ul>

Payment Processing - Mindbody Payments

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Mindbody Branded Web (Under maintenance)</li>
<li>Mindbody API (Under maintenance)</li>
<li>Mindbody Web Software - Asia Pacific (Under maintenance)</li>
<li>Mindbody Video - Virtual Wellness Platform (Under maintenance)</li>
<li>Mindbody Webhooks (Under maintenance)</li>
<li>Mindbody App (Under maintenance)</li>
<li>Mindbody Consumer Web (Under maintenance)</li>
<li>Mindbody Payment Processing (Under maintenance)</li>
<li>Mindbody Web Software - Europe, Middle East, and Africa (Under maintenance)</li>
<li>Mindbody Corporate Tools (Under maintenance)</li>
<li>Mindbody Branded App (Under maintenance)</li>
<li>Mindbody Web Software - North, Central, and South America (Under maintenance)</li>
<li>Mindbody Website (Under maintenance)</li>
<li>Mindbody Business App (Under maintenance)</li>
<li>Mindbody Class Check-In App (Under maintenance)</li>
 </ul>

Status: Resolved Our engineering teams have successfully implemented a fix and services are restored. Affected components
 <ul>
 <li>Mindbody Web Software - Europe, Middle East, and Africa (Operational)</li>
<li>Mindbody Web Software - North, Central, and South America (Operational)</li>
<li>Mindbody Web Software - Asia Pacific (Operational)</li>
 </ul>

Mindbody Web Software - Payroll Report

Status: Resolved The upstream payment processor has resolved the issue and initiated the delayed payouts as expected.

Mindbody Payments EUR Payouts

Status: Resolved Application bug causing database issue was identified and remediation steps have been performed on the database side to resolve the impact. Affected components
 <ul>
 <li>Booker Web Software (Operational)</li>
 </ul>

Is Mindbody down?

Mindbody status is UP

Lastest published events

Leads not loading to the Sales Pipeline

Mindbody Web Software

Marketing Suite

Mindbody Services, Components and Regions

Recent Mindbody events

Leads not loading to the Sales Pipeline

Mindbody Web Software

Marketing Suite

Delayed Hong Kong Mindbody Payments Payouts

Maintenance: Booker Planned Maintenance

Maintenance: Mindbody Planned Maintenance

Get your FREE account now,
5 monitors included!

Is Mindbody down?

Mindbody status is UP

Lastest published events

Leads not loading to the Sales Pipeline

Mindbody Web Software

Marketing Suite

Mindbody Services, Components and Regions

Recent Mindbody events

Leads not loading to the Sales Pipeline

Mindbody Web Software

Marketing Suite

Delayed Hong Kong Mindbody Payments Payouts

Maintenance: Booker Planned Maintenance

Maintenance: Mindbody Planned Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!