Jan <var data-var='date'>15</var>, <var data-var='time'>05:31</var> CET Resolved - Le correctif déployé à 22h30 a résolu la latence observée. Après une nuit de surveillance sans nouvel événement, nous procédons à la clôture de cet incident. --- The fix deployed at 10:30 PM resolved the observed latency. Following an overnight monitoring period with no further issues, we are proceeding with closing this incident. Jan <var data-var='date'>14</var>, <var data-var='time'>22:44</var> CET Monitoring - Un correctif a été mis en place et la situation a été corrigée. Nos équipes demeurent en surveillance de nos systèmes, mais les publications effectuées après 22h30 ne devraient plus être impactées. --- A fix has been deployed and the situation has been resolved. Our teams remain monitoring our systems, but publications made after 10:30 PM should no longer be impacted. Jan <var data-var='date'>14</var>, <var data-var='time'>22:30</var> CET Investigating - Notre plateforme rencontre actuellement des latences sur certains services, ce qui peut impacter la publication. Nos équipes sont mobilisées et travaillent activement à la mise en place d’un correctif dans les plus brefs délais. --- Our platform is currently experiencing latency on certain services, which may impact publishing. Our teams are mobilized and are actively working to deploy a fix as quickly as possible.

Latences de services / Service latency

Sep <var data-var='date'>16</var>, <var data-var='time'>12:18</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>20:50</var> CEST Update - Plusieurs correctifs ont été déployés cet après-midi sur notre infrastructure. Nos équipes resteront en surveillance pendant la nuit et jusqu’à la publication des éditions. --- Several fixes were deployed this afternoon on our infrastructure. Our teams will remain on monitoring duty throughout the night and until the editions are published. Sep <var data-var='date'>15</var>, <var data-var='time'>06:00</var> CEST Update - Nous rencontrons un problème de publication ce matin. Nos équipes sont mobilisées. --- We are experiencing a publishing issue this morning. Our teams are working on it. Sep <var data-var='date'>14</var>, <var data-var='time'>19:00</var> CEST Monitoring - Nos équipes restent en surveillance cette nuit pour s’assurer du bon déroulement des publications --- Our teams will remain on standby tonight to ensure that the publications process runs properly.

Maintenance : surveillance des publications

Sep <var data-var='date'>14</var>, <var data-var='time'>12:44</var> CEST Resolved - Les processus de traitement des publications manquantes sont terminés. Nos équipes restent en surveillance. --- The publication processing procedures missing have been completed. Our teams remain on standby. Sep <var data-var='date'>14</var>, <var data-var='time'>07:20</var> CEST Update - Des processus de traitement sont encore en cours pour certains titres. Nos équipes sont mobilisées afin de les publier dans les meilleurs délais. --- Processing is still ongoing for some titles. Our teams are actively working to publish them as quickly as possible. Sep <var data-var='date'>14</var>, <var data-var='time'>03:14</var> CEST Update - La maintenance miLibris est terminée. Le service est à nouveau opérationnel. Nos équipes restent mobilisées. Nouvelle url pour le backoffice : https://manager.milibris.com/. Vos identifiants et mots de passe ne changent pas --- miLibris maintenance is complete. The service is operational again. Our teams remain mobilized. New backoffice URL: https://manager.milibris.com/. Your login and password remain unchanged. Sep <var data-var='date'>14</var>, <var data-var='time'>02:12</var> CEST Monitoring - miLibris a migré vers sa nouvelle infrastructure. Nos équipes procèdent actuellement aux tests de vérification du service. La réouverture se fait de manière progressive. --- miLibris has migrated to its new infrastructure. Our teams are currently performing service verification tests. The reopening is being carried out progressively. Sep <var data-var='date'>13</var>, <var data-var='time'>23:00</var> CEST Update - Maintenance en cours : Le service miLibris est interrompu pour une durée estimée de 3 heures. Merci pour votre compréhension. --- Maintenance in progress: The miLibris service is unavailable for an estimated duration of 3 hours. Thank you for your understanding. Sep <var data-var='date'>13</var>, <var data-var='time'>20:07</var> CEST Update - Maintenance miLibris : Pour rappel tous les services miLibris seront interrompus à partir de 23H CET (UTC+2) / 17H EDT/AST (UTC−4) pour une durée de 3 heures environ. Les kiosques web, les applications, le backoffice, les APIS, le ftp seront indisponibles. Merci pour votre compréhension. --- miLibris Maintenance: As a reminder, all miLibris services will be interrupted starting at 11:00 PM CET (UTC+2) / 5:00 PM EDT/AST (UTC−4) for approximately 3 hours. The web kiosks, applications, back office, APIs, and FTP will be unavailable. Thank you for your understanding. Sep <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CEST Investigating - Maintenance miLibris imminente --- miLibris Maintenance About to Begin

Maintenance miLibris

Sep <var data-var='date'> 8</var>, <var data-var='time'>14:54</var> CEST Resolved - Un bref incident sur nos services DNS a affecté le chargement des contenus sur nos kiosques. La cause a été identifiée et un correctif appliqué. Le service reprendra pleinement au cours des prochaines minutes. --- A brief incident with our DNS services affected content loading on our kiosks. The cause has been identified and a fix applied. Service will be fully restored within the next few minutes.

Problème DNS en cours

Jul <var data-var='date'>18</var>, <var data-var='time'>20:54</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>20:03</var> CEST Monitoring - The Service has been reestablished. We remain focused on ensuring that everything is working properly. Jul <var data-var='date'>18</var>, <var data-var='time'>17:16</var> CEST Update - Our team is still working hard and doing everything possible to ensure that the service will be secure tomorrow. Jul <var data-var='date'>18</var>, <var data-var='time'>12:34</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>18</var>, <var data-var='time'>12:33</var> CEST Investigating - We’re currently experiencing an issue with our Reader. Our technical team has been working on it and is actively working on a fix. Thank you for your understanding.

Reader incident

May <var data-var='date'>21</var>, <var data-var='time'>17:58</var> CEST Resolved - The service has been restored at 10.15 am May <var data-var='date'>21</var>, <var data-var='time'>09:49</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>09:48</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>09:46</var> CEST Investigating - We’re currently experiencing an issue with our API. Our technical team has been working on it since 9:00 AM and is actively working on a fix. Thank you for your understanding.

Incident on API V4

May <var data-var='date'>16</var>, <var data-var='time'>11:17</var> CEST Resolved - The service has now been restored. Our technical team is continuing to monitor the situation to ensure stability. May <var data-var='date'>16</var>, <var data-var='time'>09:38</var> CEST Investigating - We’re currently experiencing an issue with our API. Our technical team has been working on it since 8:00 AM and is actively working on a fix. Thank you for your understanding.

API issue

May <var data-var='date'>16</var>, <var data-var='time'>11:15</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>10:04</var> CEST Monitoring - The service has now been restored. Our technical team is continuing to monitor the situation to ensure stability. Thank you for your patience and understanding. May <var data-var='date'>15</var>, <var data-var='time'>09:22</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>15</var>, <var data-var='time'>09:21</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>15</var>, <var data-var='time'>09:20</var> CEST Investigating - We’re currently experiencing an issue with our API. Our technical team has been working on it since 8:00 AM and is actively working on a fix. Thank you for your understanding.

Ongoing Incident – API

Apr <var data-var='date'>25</var>, <var data-var='time'>12:12</var> CEST Resolved - The incident is closed. The miLibis push service will remain down this weekend for early-week maintenance. We apologize for the inconvenience this morning, lasting a few dozen minutes. Apr <var data-var='date'>25</var>, <var data-var='time'>10:20</var> CEST Monitoring - The service has returned to normal since 10 a.m. but our tech team remains on call to ensure that it is sustainable. Apr <var data-var='date'>25</var>, <var data-var='time'>09:56</var> CEST Investigating - The service is experiencing instabilities. Our technical team is currently working to isolate the problem and restore service.

Current incident on API V4

Apr <var data-var='date'>18</var>, <var data-var='time'>16:14</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>15:06</var> CEST Update - The situation has just returned to normal, and our teams are continuing to monitor developments. Apr <var data-var='date'>18</var>, <var data-var='time'>09:46</var> CEST Identified - Our technical team is working to restore service as quickly as possible.

Jun <var data-var='date'>20</var>, <var data-var='time'>16:03</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>15:30</var> CEST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>10:49</var> CEST Scheduled - [FR] OVH effectue une opération de maintenance sur son infrastructure électrique. Par mesure de sécurité et pour éviter tout impact, les serveurs localisés dans ces data center sont coupés durant la maintenance. [EN] OVH is carrying out maintenance work on its electrical infrastructure. As a safety measure and to avoid any impact, the servers located in these data centres are shut down during the maintenance.

OVH Maintenance

Jun <var data-var='date'>17</var>, <var data-var='time'>16:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>10:46</var> CEST Scheduled - [FR] OVH effectue une opération de maintenance sur son infrastructure électrique. Par mesure de sécurité et pour éviter tout impact, les serveurs localisés dans ces data center sont coupés durant la maintenance. [EN] OVH is carrying out maintenance work on its electrical infrastructure. As a safety measure and to avoid any impact, the servers located in these data centres are shut down during the maintenance.

May <var data-var='date'> 5</var>, <var data-var='time'>11:52</var> CEST Resolved - English message will follow Nous sommes heureux de vous informer que la situation a été résolue avec succès. Tous les titres ont été publiés et nos équipes ont confirmé que le problème a été entièrement résolu. Nous tenons à exprimer notre gratitude pour votre patience et votre compréhension tout au long de cet incident. Soyez assurés que des mesures ont été prises pour prévenir toute récurrence de ce type de problème à l'avenir. Nous continuons à surveiller l'évolution de la situation. --- We are pleased to inform you that the situation has been successfully resolved. All titles have been published, and our teams have confirmed that the issue has been fully addressed. We would like to express our gratitude for your patience and understanding throughout this incident. Rest assured, measures have been implemented to prevent any recurrence of such issues in the future. We are continuing to monitor for any further issues. Thank you once again for your continued support. May <var data-var='date'> 5</var>, <var data-var='time'>11:47</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'> 5</var>, <var data-var='time'>11:17</var> CEST Monitoring - English message will follow La situation se stabilise progressivement et la plupart des titres sont publiés ou en cours de publication. Nos équipes restent vigilantes et continuent de surveiller la situation de près. Nous sommes sincèrement désolés pour les désagréments occasionnés et vous assurons que des mesures sont en cours d'élaboration pour éviter que ce type de problème ne se reproduise. Merci de votre compréhension. --- The situation is gradually stabilizing, and most titles are either published or in the process of being published. Our teams remain vigilant and continue to closely monitor the situation. We sincerely apologize for any inconvenience caused and assure you that measures are being developed to prevent this type of issue from recurring. Thank you for your understanding. May <var data-var='date'> 5</var>, <var data-var='time'>04:07</var> CEST Update - English message will follow Nous rencontrons actuellement des ralentissements dans notre système d'ingestion de contenu. Nous avons identifié plus tôt la source de la perturbation et sommes progressivement en train de rétablir le service. Cependant, il pourrait encore falloir quelques heures pour que l'ensemble des publications en cours soient traitées et publiées. Nous vous remercions de votre patience et nous excusons sincèrement pour tout désagrément que cela peut engendrer. Nous vous tiendrons informés dès que la performance de notre service sera complètement restaurée. --- We are currently experiencing slowdowns in our content ingestion system. We identified the source of the disruption earlier and are gradually restoring the service. However, it may still take a few hours for all ongoing publications to be processed and published. We thank you for your patience and sincerely apologize for any inconvenience this may cause. We will keep you informed as soon as our service performance is fully restored. May <var data-var='date'> 4</var>, <var data-var='time'>22:16</var> CEST Identified - English message will follow Nous avons identifié la source du ralentissement du service et sommes en train de valider la reprise normale des activités sur nos serveurs. Les services de publication devraient reprendre progressivement au cours des prochaines minutes. --- We have identified the source of the service slowdown and are currently validating the resumption of normal activities on our servers. Publication services should gradually resume over the next few minutes. May <var data-var='date'> 4</var>, <var data-var='time'>21:35</var> CEST Investigating - English version will follow. Nous rencontrons actuellement des ralentissements dans le traitement et l'ingestion des contenus. Nos équipes techniques sont mobilisées et travaillent activement à résoudre cette situation dans les plus brefs délais. Nous vous remercions de votre patience et nous excusons pour tout désagrément causé. Nous vous tiendrons informés dès que la performance de notre service sera rétablie. --- We are currently experiencing slowdowns in processing and ingesting content. Our technical teams are mobilized and actively working to resolve this situation as quickly as possible. We thank you for your patience and apologize for any inconvenience caused. We will keep you informed as soon as the performance of our service is restored.

Ralentissements de service sur les systèmes de la publication

Mar <var data-var='date'>19</var>, <var data-var='time'>18:15</var> CET Resolved - Un nouveau correctif a été apporté par l'équipe, et la plateforme regagne en stabilité. Notre équipe reste en veille pour les prochaines heures afin de s'assurer de la continuité du service. --- A new patch has been implemented by the team, and the platform is regaining stability. Our team will remain on standby for the next few hours to ensure the continuity of the service. Mar <var data-var='date'>19</var>, <var data-var='time'>16:45</var> CET Monitoring - Nous avons des intermittences dans le service d'appel à notre API, ce qui provoque des erreurs 500 sur nos kiosques. Nos équipes sont à l'œuvre pour stabiliser la situation et rétablir le service. --- We are experiencing intermittencies in the call service to our API, which is causing 500 errors on our kiosks. Our teams are working to stabilize the situation and restore the service.

Intermittences de service

Apr <var data-var='date'> 1</var>, <var data-var='time'>06:38</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>10:25</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 6</var>, <var data-var='time'>09:57</var> CET Investigating - Some routes of the API are failing, we are investigating the root cause of the problem. The service is partially impacted.

core apiv4 partial outage

Nov <var data-var='date'>30</var>, <var data-var='time'>03:30</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>30</var>, <var data-var='time'>03:02</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>29</var>, <var data-var='time'>14:07</var> CET Scheduled - We will perform a hardware upgrade on our core database cluster. This maintenance will impact all of our services. Up to 30 minutes of downtime in total is to be expected for this operation, but we will reactivate most critical services first. .

core database upgrade

Nov <var data-var='date'> 5</var>, <var data-var='time'>09:21</var> CET Resolved - Everything is now up and running. Our core storage array started to malfunction around 4:00am this morning, making our data partially unavailable for the rest of our services. The root cause appears to be a hardware bug on the controller managing the array, and we are starting an in-depth analysis to determine the next corrective actions. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 5</var>, <var data-var='time'>07:35</var> CET Investigating - We are currently investigating this issue.

major outage on content availability following an incident on our storage system

Oct <var data-var='date'>13</var>, <var data-var='time'>15:41</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>10:33</var> CEST Monitoring - All the services are restored, we keep monitoring the situation to ensure that everything is working properly. Oct <var data-var='date'>13</var>, <var data-var='time'>09:56</var> CEST Investigating - Our provider is experiencing a major network outage, all miLibris services are currently affected.

major network outage

Jun <var data-var='date'> 4</var>, <var data-var='time'>16:35</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:35</var> CEST Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 4</var>, <var data-var='time'>05:45</var> CEST Monitoring - All services are back online and we are monitoring the situation Jun <var data-var='date'> 4</var>, <var data-var='time'>05:03</var> CEST Investigating - We are currently experiencing an outage on several services, we are working on solving this issue and will keep you updated. Affected servcies are : console management, ftp uploads and support website.

Services affected by an outage

Mar <var data-var='date'>22</var>, <var data-var='time'>02:30</var> CET Resolved - Our core database suffered a network outage for 50 minutes tonight, between 2:30 AM and 3:20 AM. The incident has been resolved, but we are still investigating disruption of our services.

Major outage between 2:30 AM and 3:20 AM

Mar <var data-var='date'>16</var>, <var data-var='time'>16:21</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>16:46</var> CET Monitoring - The documentation website is back up and FTP service for the stats exports is back online. We have regenerated exports of the 09/03. Mar <var data-var='date'>10</var>, <var data-var='time'>07:24</var> CET Identified - At 4AM this night, our hoster lost one of its datacenter to fire. All backup components are up and running except the following services: * documentation website * FTP stats exports We are actively working to have those services back online as soon as possible. Thank your for your comprehension

Documentation and FTP stats services down

Jul <var data-var='date'> 7</var>, <var data-var='time'>16:47</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:22</var> CEST Investigating - We are experiencing a shortage on our core API, we are investigating the root cause of this issue.

core api shortage

Jun <var data-var='date'>26</var>, <var data-var='time'>06:34</var> CEST Update - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>06:15</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>06:14</var> CEST Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>16:27</var> CEST Scheduled - Our hoster will proceed to a network equipment maintenance that will impact our main storage cluster. The loss of network connectivity will disable access to publication jobs and the console for 15 minutes. The shortage is scheduled on the 26th of June between 6h00 UTC+2 and 6h15 UTC+2.

Network maintenance scheduled

Mar <var data-var='date'>30</var>, <var data-var='time'>19:09</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>18:33</var> CEST Monitoring - The root cause of the outage is a faulty network infrastructure in our hoster datacenters. Our services are coming back online and we are monitoring our servers to ensure all services are properly restored. Mar <var data-var='date'>30</var>, <var data-var='time'>17:19</var> CEST Update - We are continuing to investigate this issue. Mar <var data-var='date'>30</var>, <var data-var='time'>17:18</var> CEST Investigating - We are experiencing a network outage affecting most of our services.

network outage

Jun <var data-var='date'>28</var>, <var data-var='time'>05:45</var> CEST Resolved - This morning our core api experienced a major shortage between 05:45 and 08:20 CET. Multiple external services that we depend on for specific api requests suffered a network outage, causing a denial of service.  We are currently working on several updates to ensure proper isolation and improve global robustness against such problems.  Thank you for you comprehension.

Is miLibris down?

miLibris status is UP

Lastest published events

Latences de services / Service latency

Maintenance : surveillance des publications

Maintenance miLibris

miLibris Services, Components and Regions

Recent miLibris events

Latences de services / Service latency

Maintenance : surveillance des publications

Maintenance miLibris

Problème DNS en cours

Reader incident

Incident on API V4