Jul <var data-var='date'>21</var>, <var data-var='time'>22:41</var> UTC Resolved - The issue with inbound calls experienced by some users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to address and resolve the problem. Jul <var data-var='date'>21</var>, <var data-var='time'>21:51</var> UTC Monitoring - The upstream carrier has confirmed that the issue with inbound call routing has been resolved, and calls are now connecting as expected. We will continue monitoring the service for stability. If you experience any further issues with inbound calls, please reach out to our support team. A final update will follow, once the issue is fully confirmed as resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>21:25</var> UTC Investigating - We have identified the root cause of the inbound calling issue affecting some users. The disruption is related to routing difficulties on the upstream carrier's side, and our team is actively working with the carrier to restore normal service. We will provide another update once the fix has been implemented.

Issues with inbound calls

Jul <var data-var='date'>13</var>, <var data-var='time'>21:57</var> UTC Resolved - The issue with the unstable network conditions affecting the webphone experienced by some users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to address and resolve the problem. Jul <var data-var='date'>13</var>, <var data-var='time'>20:13</var> UTC Monitoring - A fix has been successfully deployed to resolve the issue with the unstable network conditions affecting the webphone. We're currently monitoring the platform closely to ensure stability. If you experience any further delays or issues with the webphone, please reach out to our support team. A final update will follow, once the issue is fully confirmed as resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>19:56</var> UTC Investigating - We're currently investigating the issue with the unstable network conditions affecting the webphone reported by some users. Our team is working to identify the root cause and restore normal operation as soon as possible.

Webphone Issues

Mar <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> UTC Resolved - The issue with inbound/outbound calls experienced by some users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to address and resolve the problem. Mar <var data-var='date'> 3</var>, <var data-var='time'>14:53</var> UTC Monitoring - A fix has been successfully deployed to resolve the inbound/outbound call issues. We're currently monitoring the platform closely to ensure stability. If you experience any further delays or issues with inbound/outbound calls, please reach out to our support team. A final update will follow, once the issue is fully confirmed as resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>14:25</var> UTC Investigating - We're currently investigating the issue with inbound calls not ringing as well as audio issues with some outbound calls reported by some users. Our team is working to identify the root cause and restore normal operation as soon as possible.

Issues with Inbound/Outbound Calls

Jan <var data-var='date'>30</var>, <var data-var='time'>12:19</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>30</var>, <var data-var='time'>12:13</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled system update

Jan <var data-var='date'>29</var>, <var data-var='time'>11:28</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>29</var>, <var data-var='time'>11:03</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan <var data-var='date'>20</var>, <var data-var='time'>01:10</var> UTC Resolved - The DDoS attack impacting access to the web & mobile platforms for some Call Center users has been fully mitigated, and service has remained stable. This incident is now resolved. We have confirmed there is no evidence of unauthorized access or any customer data compromised: the impact was limited to temporary service availability issues. We apologize for the disruption and appreciate your patience while our team worked to restore normal operations. Jan <var data-var='date'>20</var>, <var data-var='time'>01:04</var> UTC Monitoring - Our team has successfully mitigated the DDoS attack impacting access to the web & mobile platforms for some Call Center users. Service availability has been restored, and we are currently monitoring platform performance to ensure stability. Jan <var data-var='date'>20</var>, <var data-var='time'>00:54</var> UTC Investigating - We're currently investigating a temporary service disruption affecting the accessibility on the web & mobile platforms for some Call Center users. This issue is the result of an ongoing DDoS attack, which is impacting availability and performance. Our engineering team is actively mitigating the attack and working to restore full service as quickly as possible. We apologize for the inconvenience and will provide updates as soon as more information becomes available.

Call Center Service Availability Issues

Jan <var data-var='date'>13</var>, <var data-var='time'>08:52</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>08:11</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>07:38</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec <var data-var='date'>23</var>, <var data-var='time'>10:35</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>23</var>, <var data-var='time'>09:59</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec <var data-var='date'> 4</var>, <var data-var='time'>11:06</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 4</var>, <var data-var='time'>11:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec <var data-var='date'> 4</var>, <var data-var='time'>09:22</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 4</var>, <var data-var='time'>09:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov <var data-var='date'> 6</var>, <var data-var='time'>09:20</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>09:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov <var data-var='date'> 4</var>, <var data-var='time'>20:36</var> UTC Resolved - The issue with inbound/outbound calls experienced by some users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to address and resolve the problem. Nov <var data-var='date'> 4</var>, <var data-var='time'>19:49</var> UTC Monitoring - A fix has been successfully deployed to resolve the inbound/outbound call issues and delays. We're currently monitoring the platform closely to ensure stability. If you experience any further delays or issues with inbound/outbound calls, please reach out to our support team. A final update will follow, once the issue is fully confirmed as resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>16:59</var> UTC Identified - We have identified the root cause of the issue affecting inbound call queues and visibility delays, along with intermittent outbound call failures. Our team is actively working on applying a fix to restore the normal functionality. We'll share another update once the fix has been deployed. Nov <var data-var='date'> 4</var>, <var data-var='time'>16:42</var> UTC Investigating - We're currently investigating the issue with inbound calls getting queued and displayed with delays for some users. There have also been intermittent reports of outbound call failures. Our team is working to identify the root cause and restore normal operation as soon as possible.

Oct <var data-var='date'>23</var>, <var data-var='time'>08:56</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>23</var>, <var data-var='time'>08:50</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct <var data-var='date'>16</var>, <var data-var='time'>10:29</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>16</var>, <var data-var='time'>10:20</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct <var data-var='date'>16</var>, <var data-var='time'>08:27</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>16</var>, <var data-var='time'>08:20</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct <var data-var='date'> 8</var>, <var data-var='time'>11:54</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 8</var>, <var data-var='time'>11:49</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:37</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep <var data-var='date'>30</var>, <var data-var='time'>15:21</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>15:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep <var data-var='date'>30</var>, <var data-var='time'>09:26</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>09:17</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep <var data-var='date'>11</var>, <var data-var='time'>08:40</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>11</var>, <var data-var='time'>08:34</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep <var data-var='date'>10</var>, <var data-var='time'>08:35</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>08:20</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep <var data-var='date'> 8</var>, <var data-var='time'>08:24</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:21</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep <var data-var='date'> 4</var>, <var data-var='time'>09:03</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:20</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug <var data-var='date'>28</var>, <var data-var='time'>09:29</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>09:17</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

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Issues with inbound calls

Webphone Issues

Issues with Inbound/Outbound Calls

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Recent MightyCall events

Issues with inbound calls

Webphone Issues

Issues with Inbound/Outbound Calls

Scheduled system update

Scheduled system update

Call Center Service Availability Issues