Jul <var data-var='date'> 9</var>, <var data-var='time'>16:24</var> CEST Resolved - The issue is now fully resolved. Us and customers confirmed they are now unblocked and can close bills. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:14</var> CEST Monitoring - We have resolved the issue, customer are confirming that bills can be closed again. We are monitoring the systems now before we close this incident Jul <var data-var='date'> 9</var>, <var data-var='time'>16:10</var> CEST Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Bills can only contain up to 0 items

Jul <var data-var='date'> 7</var>, <var data-var='time'>13:48</var> CEST Resolved - We deployed the patch to production yesterday and having monitored for 24 hours we believe the issue is resolved and users should be able to filter Order item report in Detailed mode without issue. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:05</var> CEST Monitoring - A patch resolving the issue affecting the Order Items report in Detailed mode has been deployed to production. The report is loading normally again on the sites we were aware of. We are continuing to monitor to confirm the issue is fully resolved, and will post a final update once we're confident it is. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:30</var> CEST Identified - We have identified the issue with the accounting report, this issue is localized to viewing the report in Detailed mode only. We are releasing a fix right now. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:38</var> CEST Investigating - We've been made aware of issues with the accounting report and are looking into it

Issue with Accounting report (Order item report)

Jun <var data-var='date'>30</var>, <var data-var='time'>23:17</var> CEST Resolved - This issue originated with Booking.com and has been resolved on their side. We are now processing queued reservations. Jun <var data-var='date'>30</var>, <var data-var='time'>22:27</var> CEST Monitoring - We are aware of an issue affecting the delivery of Booking.com reservations into Mews. New and updated reservations from Booking.com may be delayed in appearing in your Mews account.

Booking.com outage

Jun <var data-var='date'>30</var>, <var data-var='time'>20:04</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>19:25</var> CEST Identified - We have identified an issue where, for some reservations imported from connected Channel Managers, products that should be included in the rate (for example breakfast) were added on top of the reservation total instead. This inflated the reservation total and the assigned night cost for the affected bookings. The cause has been identified and the faulty behavior has been stopped, so no new reservations are affected. We are currently reprocessing the affected reservations to correct their totals. No action is required from your side. We will post a further update once reprocessing is complete.

Reservations show inflated totals

Jun <var data-var='date'>25</var>, <var data-var='time'>13:58</var> CEST Resolved - We've verified that the return icon is no longer showing incorrectly for all reservations on the timeline. We think the impact from the issue is over. Jun <var data-var='date'>25</var>, <var data-var='time'>13:49</var> CEST Identified - We are aware that customers are seeing the return icon on all reservations on the timeline. The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Return icon showing on all reservations on the timeline

Jun <var data-var='date'>25</var>, <var data-var='time'>13:24</var> CEST Resolved - Expedia has resolved their outage. Inventory updates from Mews to Expedia are back to normal. Jun <var data-var='date'>25</var>, <var data-var='time'>11:44</var> CEST Monitoring - Expedia is currently experiencing an outage. Inventory updates from Mews to Expedia are failing, but reservation flows are unaffected. We are actively monitoring and will provide updates as the situation develops.

All inventory updates from Expedia are failing.

Jun <var data-var='date'>24</var>, <var data-var='time'>13:00</var> CEST Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Jun <var data-var='date'>24</var>, <var data-var='time'>11:29</var> CEST Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Issue with Mews Kiosk and OCI Generating Registration Cards

Jun <var data-var='date'>22</var>, <var data-var='time'>22:49</var> CEST Resolved - Booking.com has resolved the outage. All missed reservations were retried by booking.com Jun <var data-var='date'>22</var>, <var data-var='time'>22:17</var> CEST Monitoring - Booking.com is experiencing an outage. https://connect.booking.com/status/incident/732 We are monitoring situation.

Reservations from booking.com are missing.

Jun <var data-var='date'>21</var>, <var data-var='time'>07:29</var> CEST Resolved - Missed updates were retried Jun <var data-var='date'>20</var>, <var data-var='time'>13:57</var> CEST Update - Synxis CRS maintenance was finished. All missed updates are being retried. We keep monitoring situation. Jun <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CEST Monitoring - Synxis is doing internal maintanance, which resulted as unavailable services. This prevent us to deliver inventory updates about availability, prices and restrictions. We are monitoring situation. Once maintanance is resolved all updates will be automatically retried.

Synxis CRS updates are failing due to Synxis internal maintanance.

Jun <var data-var='date'>11</var>, <var data-var='time'>10:53</var> CEST Resolved - Technical contacts at Assa Abloy have confirmed an issue on their side, which has now been resolved. Mews observability monitoring no longer indicates any ongoing problems. Support for both digital and physical key creation via Mews has been fully restored. Jun <var data-var='date'>11</var>, <var data-var='time'>10:32</var> CEST Monitoring - Technical contacts at Assa Abloy have confirmed an issue on their end, which was resolved at 10:10 AM CEST. We are continuing to monitor systems on the Mews side, but the issue should now be fully resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>10:18</var> CEST Investigating - Our observability tools have detected errors indicating a potential outage with a third-party provider (Assa Abloy/Vostio API), which may impact digital key creation and management for Mews customers and their guests. We are currently investigating the issue and have contacted the third party and will provide an update soon.

Digital keys not working due to outage on 3rd party end (Assa Abloy)

Jun <var data-var='date'>10</var>, <var data-var='time'>13:34</var> CEST Resolved - We have resolved the root cause responsible for the missing updates. Future updates will be applied correctly. We apologize for the disruption to your operations. Jun <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST Identified - Some reserved spaces were not automatically marked as dirty according to the housekeeping interval. We are fixing the background job responsible for the automatic updates and preparing a one-time correction to update the affected spaces. In the meanwhile, if you don't have the "Check-out makes space dirty" option enabled, check that recently checked-out spaces are correctly marked as dirty.

Reserved spaces not marked as dirty overnight

Jun <var data-var='date'>10</var>, <var data-var='time'>10:54</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>10:39</var> CEST Verifying - Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:29</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Germany. Maintenance is scheduled to start on 10 June at 9:30 CEST. This is a behind-the-scenes change and only German clients will be impacted. Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed. We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page. We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.

Scheduled maintenance on German fiscalisation for Mews POS

Jun <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> CEST Verifying - Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:28</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Germany. Maintenance is scheduled to start on 8 June at 9:30 CEST. This is a behind-the-scenes change and only German clients will be impacted. Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed. We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page. We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.

Jun <var data-var='date'> 4</var>, <var data-var='time'>14:16</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:42</var> CEST Identified - We identified an issue with Expedia reservations that is causing delays, and are currently applying the fix. All reservations should be processed shortly

Expedia reservation delays

Jun <var data-var='date'> 3</var>, <var data-var='time'>18:18</var> CEST Resolved - The issue is now fully resolved. Mews Guest Portal is now operating as expected. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:53</var> CEST Monitoring - We've identified the issue and deployed a fix. Please refresh the page to restore the functionality. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:43</var> CEST Investigating - We are currently investigating reports of an issue affecting Mews Guest Portal. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Investigating issues with Guest Portal

Jun <var data-var='date'> 2</var>, <var data-var='time'>17:32</var> CEST Resolved - The issue has been resolved and Kiosk operations have been fully restored. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:11</var> CEST Identified - Some customers running the latest Kiosk v4.51 are impacted, particularly those who have 100+ active reservations. The team is working on the fix that will be available shortly. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:38</var> CEST Investigating - We are currently investigating reports of an issue affecting Mews Kiosk with error message "Invalid AccountId Error". The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Some customers are experiencing an issue where their guests are unable to check in via Kiosk v4.51

Jun <var data-var='date'> 1</var>, <var data-var='time'>14:36</var> CEST Resolved - The issue is now fully resolved. Mews is now operating as expected. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:59</var> CEST Update - Between approximately 11:40am and 11:56am UTC, some customers may have experienced slow responses or intermittent errors when using Mews. Performance has recovered and we’re continuing to monitor; if you’re still seeing issues, please retry your request and contact Support if it persists. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:30</var> CEST Monitoring - We identified a brief period of increased response times affecting some Mews customers. Our team has addressed the underlying cause and we are monitoring the system to confirm stability. We will provide a further update shortly.

Issue with Mews

Jun <var data-var='date'> 1</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:18</var> CEST Verifying - Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>30</var>, <var data-var='time'>10:50</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Austria. Maintenance is scheduled to start on 1 June at 9:30 CEST. This is a behind-the-scenes change and only Austrian clients will be impacted. Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed. We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page. We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.

Scheduled maintenance on Austrian fiscalisation for Mews POS

May <var data-var='date'>29</var>, <var data-var='time'>18:17</var> CEST Resolved - We confirmed our analysis of the root cause was correct. We fully remediated the issue and validated the solution successfully by thorough testing. May <var data-var='date'>29</var>, <var data-var='time'>16:01</var> CEST Identified - Intermittent access and page-loading errors in Mews have now stabilized. We've identified and remediated the issue, and are addressing the underlying root cause. May <var data-var='date'>29</var>, <var data-var='time'>14:25</var> CEST Investigating - We are currently investigating reports of intermittent errors and "no access" messages affecting some users when loading pages within Mews. Our engineering team is actively looking into the issue.

Intermittent errors and access issues in Mews

May <var data-var='date'>27</var>, <var data-var='time'>18:30</var> CEST Resolved - We're happy the remediation work has now resolved this May <var data-var='date'>27</var>, <var data-var='time'>18:07</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>27</var>, <var data-var='time'>17:40</var> CEST Monitoring - We identified a small amount of requests were failing authorization checks. We narrowed this down to a couple of faulty instances serving requests and have mitigated the issue. Customers should no longer see unexpected access errors. If you are still affected, please reach out to our support team. May <var data-var='date'>27</var>, <var data-var='time'>16:59</var> CEST Investigating - We are aware of an issue with our authorization service. Some customers are seeing access errors on pages they should be able to reach. We are actively investigating and will share an update as soon as we know more.

Investigating issues with permissions

May <var data-var='date'>25</var>, <var data-var='time'>18:08</var> CEST Resolved - The issue is now fully resolved. All delayed reservations were confirmed to be processed by 15:00 UTC. May <var data-var='date'>25</var>, <var data-var='time'>16:02</var> CEST Monitoring - The fix has been deployed and we have confirmed that reservations are flowing again. It can take several minutes for the delayed reservations to be processed, with an increased risk of overbooking. May <var data-var='date'>25</var>, <var data-var='time'>15:24</var> CEST Identified - We have identified a problem with a malformed reservation payload that is holding up a partition of our reservations processing, causing delay in 1.6% of reservations for about 24 hours. We are implementing a fix. Missing reservations are delayed but will be processed. There is a chance of overbooking. May <var data-var='date'>25</var>, <var data-var='time'>14:36</var> CEST Investigating - We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.

Reservation delivery issues

May <var data-var='date'>25</var>, <var data-var='time'>17:37</var> CEST Resolved - Everything is working as expected on the Mews side. While Fiskaly continues to work on restoring full performance of their TSS service, you may still see fiscal records marked with "Connection to TSS is not possible." on receipts — this is the expected fallback behavior. May <var data-var='date'>24</var>, <var data-var='time'>15:37</var> CEST Monitoring - We are seeing improvements in the transmission of fiscal records to Fiskaly. We will continue monitoring the situation and share a further update once the service is fully restored. May <var data-var='date'>24</var>, <var data-var='time'>15:07</var> CEST Update - We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period. May <var data-var='date'>24</var>, <var data-var='time'>14:47</var> CEST Update - We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period. May <var data-var='date'>24</var>, <var data-var='time'>14:46</var> CEST Identified - We are monitoring the situation and we will keep you posted when Fiskaly is done with the maintenance. You might experience delayed bill printing if you have the German fiscalization enabled. May <var data-var='date'>24</var>, <var data-var='time'>14:45</var> CEST Investigating - We are currently investigating this issue.

German Fiscalization Is Having Issues due to Fiskaly Maintenance

May <var data-var='date'>21</var>, <var data-var='time'>15:48</var> CEST Resolved - Booking.com has resolved the outage. Reservations are now successfully being created in Mews. May <var data-var='date'>21</var>, <var data-var='time'>12:57</var> CEST Monitoring - Booking.com is experiencing outage for reservations delivery. No reservations for booking.com direct integration are currently created in Mews. We are monitoring the situation.

Booking.com reservations outage.

May <var data-var='date'>15</var>, <var data-var='time'>15:18</var> CEST Resolved - Issue is resolved and failed messages were successfully retried. May <var data-var='date'>13</var>, <var data-var='time'>17:48</var> CEST Monitoring - RoomCloud Channel Manager is currently experiencing API issues. As a result, inventory pushes and reservation confirmations are failing. We are monitoring the situation closely, and once the issue is resolved, the affected inventory will be re-pushed.

RoomCloud Updates Failing

May <var data-var='date'> 6</var>, <var data-var='time'>18:37</var> CEST Resolved - The issue is now fully resolved. Mews is now operating as expected. May <var data-var='date'> 6</var>, <var data-var='time'>18:13</var> CEST Monitoring - We identified the root cause of the issue where guest names were displayed as ****** for some authorized users. The change causing the issue has been reverted, and guest names are now displaying correctly again. If you are experiencing this issue, please reload and refresh the page.

Is Mews down?

Mews status is UP

Lastest published events

Bills can only contain up to 0 items

Issue with Accounting report (Order item report)

Booking.com outage

Mews Services, Components and Regions

Recent Mews events

Bills can only contain up to 0 items

Issue with Accounting report (Order item report)

Booking.com outage

Reservations show inflated totals

Return icon showing on all reservations on the timeline

All inventory updates from Expedia are failing.

Get your FREE account now,
5 monitors included!

Is Mews down?

Mews status is UP

Lastest published events

Bills can only contain up to 0 items

Issue with Accounting report (Order item report)

Booking.com outage

Mews Services, Components and Regions

Recent Mews events

Bills can only contain up to 0 items

Issue with Accounting report (Order item report)

Booking.com outage

Reservations show inflated totals

Return icon showing on all reservations on the timeline

All inventory updates from Expedia are failing.

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!