Apr <var data-var='date'>10</var>, <var data-var='time'>16:08</var> CEST Resolved - We have confirmed the issue has been resolved. In case it persists, please refresh the application to apply the latest changes.Apr <var data-var='date'>10</var>, <var data-var='time'>14:51</var> CEST Monitoring - We reverted the app to its previous stable version and have confirmed that quote creation is functioning normally. We are continuing to monitor the service to ensure no further errors occur. We apologize for the disruption to your operations.Apr <var data-var='date'>10</var>, <var data-var='time'>12:44</var> CEST Identified - A recent change to the EMS booking engine is preventing new quotes from being created. We are reverting the booking engine to its previous stable version and update once that quote creation is functioning normally.

Cannot create quotes in EMS quotation app

Apr <var data-var='date'> 9</var>, <var data-var='time'>11:05</var> CEST Resolved - We are no longer seeing any problems with fiscalization jobs in production, printing of fiscalized bills should be working normally nowApr <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> CEST Monitoring - We have unblocked jobs for printing fiscalized bills both for Germany and France, we are now in contacts with properties to confirm the issue has been resolvedApr <var data-var='date'> 9</var>, <var data-var='time'>08:18</var> CEST Investigating - We are currently investigating an issue affecting some properties, where invoices cannot be printed due to a Fiscal Registry error message.

Properties cannot print fiscalization bills

Apr <var data-var='date'> 3</var>, <var data-var='time'>18:30</var> CEST Resolved - We think the impact from the issue is over.Apr <var data-var='date'> 1</var>, <var data-var='time'>14:14</var> CEST Monitoring - We've resolved the problem and are monitoring the situation.Apr <var data-var='date'> 1</var>, <var data-var='time'>14:13</var> CEST Identified - We identified issues inside Booking Engine where all products were displayed as available for Upsells. We're working on resolving the issue.

Upsells in Booking Engine display all products

Apr <var data-var='date'> 1</var>, <var data-var='time'>11:16</var> CEST Resolved - We have successfully identified and deployed a fix for the incorrect application of the city tax in Barcelona. Systems are now calculating the tax correctly, and normal operations have resumed. We apologize for any inconvenience caused.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:17</var> CEST Identified - We are currently aware of an issue resulting in the incorrect application of the city tax in Barcelona. We are working on a resolution. We will provide a further update shortly.

Issue with Mews

Mar <var data-var='date'>25</var>, <var data-var='time'>13:24</var> CET Resolved - We confirmed the Mews BI data is being refreshed as expected.Mar <var data-var='date'>25</var>, <var data-var='time'>12:08</var> CET Identified - Our data processing infrastructure is running behind which is causing lagged data in Mews BI. No data has been lost and the system should be caught up in 1 hour.

Data Processing Delays - Mews BI Affected

Mar <var data-var='date'>19</var>, <var data-var='time'>12:09</var> CET Resolved - All data in mews BI was refreshed.Mar <var data-var='date'>19</var>, <var data-var='time'>10:09</var> CET Monitoring - Our data processing infrastructure is running behind which is causing data delays in Mews BI. No data has been lost . Data is expected to be refreshed in 1 hour

Data Processing Delays - MewsBi Affected

Mar <var data-var='date'>13</var>, <var data-var='time'>12:43</var> CET Resolved - Downgrade the version to 4.4.8 if you have received a new version by uninstalling and installing through store.Mar <var data-var='date'>13</var>, <var data-var='time'>10:38</var> CET Identified - Version 4.4.9 was published yesterday. Clients have reported failures (crashes) while opening an order for a table. We have halted the rollout to prevent new issues. Downgrade the version if you have received a new version by uninstalling and installing through store.

POS App version 4.4.9 crashing

Mar <var data-var='date'>10</var>, <var data-var='time'>17:22</var> CET Resolved - We confirmed the Mews BI data is being refreshed as expected.Mar <var data-var='date'>10</var>, <var data-var='time'>13:33</var> CET Monitoring - The data was just refreshed. We're monitoring the data pipeline performance.Mar <var data-var='date'>10</var>, <var data-var='time'>13:26</var> CET Update - The data is still being processed. We expect the data to be refreshed less than 20 minutes.Mar <var data-var='date'>10</var>, <var data-var='time'>12:14</var> CET Identified - Our data processing infrastructure is running behind which is causing lagged data in Mews BI. No data has been lost and the system should be caught up in 1 hour.

Mar <var data-var='date'> 6</var>, <var data-var='time'>07:41</var> CET Resolved - We are pleased to confirm that the re-synchronization operation has been completed. All affected price items from 4 March 2026, 13:00 – 16:20 UTC have been fully recovered. Thank you for your patience throughout this incident.Mar <var data-var='date'> 5</var>, <var data-var='time'>22:23</var> CET Update - The re-synchronization operation is still ongoing, with an estimated completion time of 4:00 AM. Some partners may already be showing corrected prices in the meantime. We will post an update once it is fully complete.Mar <var data-var='date'> 5</var>, <var data-var='time'>20:56</var> CET Update - We have started the restorer job. It will recover the affected price items between 4 March 2026, 13:00 and 16:20 (UTC). We will notify you once the process is completed. The estimated time of completion (ETA) is 7 hours.Mar <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> CET Update - We will start restoring the incorrect prices shortly. The price updates generated between 4 March 2026, 13:00 and 16:20 (UTC) were affected, and incorrect prices were synced during this period. We will notify you once the restoration process has started and will also provide an estimated ETA for the completion.Mar <var data-var='date'> 5</var>, <var data-var='time'>15:19</var> CET Update - Yesterday's incident caused incorrect prices to be sent to our channel manager connections. When we resynchronized we did not resolve the issue, so incorrect prices were still present. We're actively working to restore the correct prices and will update you once this is resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>14:51</var> CET Identified - We noticed that some rate prices were not properly synchronized to channel managers. We are working on a fix right now.

Price derivations of multi-level dependent rates not working as expected

Mar <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> CET Resolved - The price synchronization job has been run, and all affected items have been successfully synced with our channel manager partners. This incident is now resolved. No further action is required on your side.Mar <var data-var='date'> 5</var>, <var data-var='time'>01:05</var> CET Update - We are deploying a fix to the price synchronization job that updates rates across channel manager platforms and will run it across all potentially affected prices. No action is required from your side; we will provide a further update here as soon as we have more information.Mar <var data-var='date'> 4</var>, <var data-var='time'>21:02</var> CET Update - We are currently preparing and deploying a synchronization job that will update all prices across the different channel manager platforms. We will provide another update as soon as the process has been completed or if we have any significant changes to shareMar <var data-var='date'> 4</var>, <var data-var='time'>19:45</var> CET Update - Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery.Mar <var data-var='date'> 4</var>, <var data-var='time'>19:37</var> CET Update - Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery.Mar <var data-var='date'> 4</var>, <var data-var='time'>17:36</var> CET Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability.Mar <var data-var='date'> 4</var>, <var data-var='time'>16:21</var> CET Update - The Mews team has identified and resolved the issue and will be deploying the fix shortly.Mar <var data-var='date'> 4</var>, <var data-var='time'>15:42</var> CET Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Mar <var data-var='date'> 4</var>, <var data-var='time'>14:58</var> CET Resolved - The impact of the issue is over.Mar <var data-var='date'> 4</var>, <var data-var='time'>11:21</var> CET Monitoring - The Online check-in is degraded mainly for the nationality step. The issue was fixed and we are monitoring its impact.

Online check-in journey not loading

Feb <var data-var='date'>24</var>, <var data-var='time'>07:19</var> CET Completed - The scheduled maintenance has been completed. If you are still unable to use our product, please make sure to update firewall and IP allowlist before the maintenance period to ensure continued access to Mews POS. View IP requirements: https://help.mews.com/s/article/network-requirements-for-the-mews-posFeb <var data-var='date'>24</var>, <var data-var='time'>06:16</var> CET Verifying - Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>05:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>16</var>, <var data-var='time'>14:46</var> CET Scheduled - We would like to inform you of an upcoming scheduled maintenance window that will impact our POS users. Maintenance is scheduled to start on 24 February at 05:00 CET (04:00 GMT). Expect a brief outage of up to 2 hours, including back-office and order taking. This may be extended if we encounter any expected issues. This upgrade will bring faster performance, smoother Mews integrations and a more reliable experience. Please make sure to update firewall and IP allowlist before the maintenance period to ensure continued access to Mews POS afterwards. View IP requirements: https://help.mews.com/s/article/network-requirements-for-the-mews-pos We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page. We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we work together with our partners to maintain and improve our services. Thank you for your continued trust and patience.

Scheduled maintenance on the POS backend

Feb <var data-var='date'>23</var>, <var data-var='time'>16:47</var> CET Resolved - The issue is now fully resolved. Mews is now operating as expected.Feb <var data-var='date'>23</var>, <var data-var='time'>16:30</var> CET Investigating - We’re currently investigating an issue affecting the Mews Demo API. Some users may encounter failures, primarily HTTP 525 errors. Our engineering team is working to restore normal service and will share an update as soon as possible.

Elevated Demo API Errors

Feb <var data-var='date'>20</var>, <var data-var='time'>18:44</var> CET Resolved - All Mews BI data are loaded and up to date. The data pipelines run without issues.Feb <var data-var='date'>20</var>, <var data-var='time'>18:07</var> CET Investigating - Our data processing infrastructure is running behind which is causing delayed data in Mews BI. No data has been lost and the system should be caught up in 30 minutes.

Feb <var data-var='date'>20</var>, <var data-var='time'>15:31</var> CET Resolved - A recovery for missed inventory updates is currently running and will continue over the weekend.Feb <var data-var='date'>20</var>, <var data-var='time'>10:33</var> CET Monitoring - The incident has been resolved, and Inventory updates are synchronizing correctly. Previously missed Inventory updates are in the process of being automatically synchronized.Feb <var data-var='date'>19</var>, <var data-var='time'>13:56</var> CET Update - The issue has been resolved. We are now in the process of recovering missed critical availability updates for upcoming 6 months.Feb <var data-var='date'>18</var>, <var data-var='time'>17:19</var> CET Update - We have implemented a partial mitigation to improve synchronization of availability, rates, and restrictions. Work on a full resolution is ongoing.Feb <var data-var='date'>18</var>, <var data-var='time'>15:58</var> CET Identified - We have identified the issue and are actively working on a fix. During this time, ARI updates may not synchronize correctly, potentially leading to overbookings.Feb <var data-var='date'>18</var>, <var data-var='time'>12:06</var> CET Investigating - We are currently investigating issues with processing and distributing Availability and Price updates.

Marketplace - Channel Manager ARI updates issues

Feb <var data-var='date'>19</var>, <var data-var='time'>13:33</var> CET Resolved - We have confirmed that this incident is fully resolved. Both affected services have been restored: - Channel Manager synchronization - Reservation processing is working as expected. All remaining reservations in the queue will be processed correctly. - Space Status page - The Space Status page in Mews Operations is accessible again. Please note: Due to the backlog accumulated during the incident, there may be delays of up to 30 minutes before all reservations are fully synchronized. No action is needed from your side.Feb <var data-var='date'>19</var>, <var data-var='time'>13:18</var> CET Update - We have identified and rolled back the root cause of two related issues affecting Mews Operations: Channel Manager delays: Reservation synchronization via Channel Managers is delayed. Space Status page: The Space Status page in Mews Operations is currently unavailable. We've rolled back the root cause and we are actively monitoring Channel Manager processing to confirm full recovery. We will provide an update once normal operation is restored. We apologize for the disruption and appreciate your patience.Feb <var data-var='date'>19</var>, <var data-var='time'>13:11</var> CET Monitoring - Fix is deployed and we are monitoring it on productionFeb <var data-var='date'>19</var>, <var data-var='time'>13:02</var> CET Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.Feb <var data-var='date'>19</var>, <var data-var='time'>12:53</var> CET Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Channel Managers are delayed in processing; Space status page cannot be opened

Feb <var data-var='date'>17</var>, <var data-var='time'>12:09</var> CET Resolved - The impact was resolved several hours ago. Changes are being actioned to mitigate this issue from reoccuring.Feb <var data-var='date'>17</var>, <var data-var='time'>07:19</var> CET Monitoring - We identified what we believe the root cause of the performance issue and have remediated it. We'll continue to monitor this.Feb <var data-var='date'>17</var>, <var data-var='time'>07:02</var> CET Investigating - We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.

Downgraded Performance

Feb <var data-var='date'>12</var>, <var data-var='time'>20:25</var> CET Resolved - The issue has been resolved. Payment requests should be working as expected. Thank you for your patience.Feb <var data-var='date'>12</var>, <var data-var='time'>18:24</var> CET Monitoring - Deployment with the reverted changes has been deployed to production. Waiting for confirmation that the issue is resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>16:58</var> CET Update - We have identified the cause and are in the process of fixing it. We will update again once we have confirmation of a fix.Feb <var data-var='date'>12</var>, <var data-var='time'>15:30</var> CET Investigating - We're investigating the issue.

Creation of payment requests fails

Feb <var data-var='date'>12</var>, <var data-var='time'>17:58</var> CET Resolved - We observed localised spikes in latency, customers might have experienced slow loading pages, and low responsiveness. Mews is now operating as expected.Feb <var data-var='date'>12</var>, <var data-var='time'>16:59</var> CET Update - We have scaled our infrastructure and the service is now operational, but we are still investigating the root cause.Feb <var data-var='date'>12</var>, <var data-var='time'>16:34</var> CET Investigating - We are currently experiencing an unplanned outage. We are working on solving this problem as quickly as possible. Please continue checking this page for updates on the status.

Performance drops of Mews web app

Feb <var data-var='date'>11</var>, <var data-var='time'>09:36</var> CET Resolved - The issue related to an expired security certificate has now been resolved. Our engineering teams have restored normal operation, and services should be functioning as expected. We are reviewing what happened to help prevent this from recurring. Thank you for your patience while we worked to fix the problem. If you continue to experience any issues, please contact our support team.Feb <var data-var='date'>11</var>, <var data-var='time'>09:08</var> CET Investigating - We are currently investigating an issue related to an expired security certificate that may impact access to parts of our services on Mews Events. Our engineering teams are actively working to restore normal operation as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Mews Events page is not loading

Feb <var data-var='date'>10</var>, <var data-var='time'>17:09</var> CET Resolved - The issue has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>17:08</var> CET Monitoring - We identified an issue where the split reservation panel was not visible in the reservation management screen for a subset of users. This was caused by a gradual feature rollout affecting up to 10% of users, which has since been rolled back. Impact window: February 9, 3:34 UTC – February 10, 3:36 UTC Affected users should now see the split reservation panel as expected. No further action is required on your end.

Missing split reservation panel in reservation management

Feb <var data-var='date'> 5</var>, <var data-var='time'>09:05</var> CET Resolved - Earlier today, between 06:45 UTC and 07:27 UTC, we encountered an issue where some of our web server instances became unhealthy, resulting in degraded service. This caused login disruptions and in-session issues on the Mews Commander app. The root cause was identified as a set of web service instances that stopped functioning correctly overnight. We’ve already taken corrective action and stabilized the environment. We apologize for any inconvenience and thank you for your understanding.Feb <var data-var='date'> 5</var>, <var data-var='time'>08:51</var> CET Update - We upscaled our infrastructure, and the system is stabilizing. We are closely monitoring the system status.Feb <var data-var='date'> 5</var>, <var data-var='time'>08:47</var> CET Update - We upscaled our infrastructure, and the system is stabilizing. We are closely monitoring the system status.Feb <var data-var='date'> 5</var>, <var data-var='time'>08:43</var> CET Update - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.Feb <var data-var='date'> 5</var>, <var data-var='time'>08:34</var> CET Monitoring - We upscaled our infrastructure, and the system is stabilizing. We are closely monitoring the system status.Feb <var data-var='date'> 5</var>, <var data-var='time'>08:05</var> CET Investigating - We are currently experiencing an unplanned outage. We are working on solving this problem as quickly as possible. Please continue checking this page for updates on the status.

Unplanned Outage - Resolved

Feb <var data-var='date'> 4</var>, <var data-var='time'>16:52</var> CET Resolved - The issue has been resolved.Feb <var data-var='date'> 4</var>, <var data-var='time'>12:12</var> CET Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Reset 2FA option is missing in Mews Operations

Feb <var data-var='date'> 4</var>, <var data-var='time'>12:01</var> CET Resolved - The issue is resolved: Users are now able to add or modify age-based price adjustments for products charged per person or per night.Feb <var data-var='date'> 4</var>, <var data-var='time'>11:28</var> CET Update - The Mews team has pinpointed the cause and a fix is currently underway. We’re in the final stages of resolving this and will provide another update shortly.Feb <var data-var='date'> 4</var>, <var data-var='time'>11:26</var> CET Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Configuration of age‑based adjustments for products

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:35</var> CET Resolved - We have successfully rolled back the change and confirmed that reservation groups are now being created correctly. A page reload is required to apply the changes. Note: Reservations created during the incident may still be in separate reservation groups instead of the intended shared group. Please review reservations created between 10:55 UTC and 14:23 UTC for any regrouping needs.Feb <var data-var='date'> 3</var>, <var data-var='time'>15:10</var> CET Identified - We've identified an issue affecting how reservation groups are created: - Availability blocks using "All in one group" pickup distribution are currently failing with a validation error - For all other reservation types, new reservation groups are being created incorrectly instead of adding reservations to existing groups when appropriate We've identified the root cause and are currently rolling back the change that introduced this issue.

Is Mews down?

Mews status is UP

Lastest published events

Cannot create quotes in EMS quotation app

Properties cannot print fiscalization bills

Upsells in Booking Engine display all products

Mews Services, Components and Regions

Recent Mews events

Cannot create quotes in EMS quotation app

Properties cannot print fiscalization bills

Upsells in Booking Engine display all products

Issue with Mews

Data Processing Delays - Mews BI Affected

Data Processing Delays - MewsBi Affected

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Is Mews down?

Mews status is UP

Lastest published events

Cannot create quotes in EMS quotation app

Properties cannot print fiscalization bills

Upsells in Booking Engine display all products

Mews Services, Components and Regions

Recent Mews events

Cannot create quotes in EMS quotation app

Properties cannot print fiscalization bills

Upsells in Booking Engine display all products

Issue with Mews

Data Processing Delays - Mews BI Affected

Data Processing Delays - MewsBi Affected

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!