May <var data-var='date'>27</var>, <var data-var='time'>18:30</var> CEST Resolved - We're happy the remediation work has now resolved this May <var data-var='date'>27</var>, <var data-var='time'>18:07</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>27</var>, <var data-var='time'>17:40</var> CEST Monitoring - We identified a small amount of requests were failing authorization checks. We narrowed this down to a couple of faulty instances serving requests and have mitigated the issue. Customers should no longer see unexpected access errors. If you are still affected, please reach out to our support team. May <var data-var='date'>27</var>, <var data-var='time'>16:59</var> CEST Investigating - We are aware of an issue with our authorization service. Some customers are seeing access errors on pages they should be able to reach. We are actively investigating and will share an update as soon as we know more.

Investigating issues with permissions

May <var data-var='date'>25</var>, <var data-var='time'>18:08</var> CEST Resolved - The issue is now fully resolved. All delayed reservations were confirmed to be processed by 15:00 UTC. May <var data-var='date'>25</var>, <var data-var='time'>16:02</var> CEST Monitoring - The fix has been deployed and we have confirmed that reservations are flowing again. It can take several minutes for the delayed reservations to be processed, with an increased risk of overbooking. May <var data-var='date'>25</var>, <var data-var='time'>15:24</var> CEST Identified - We have identified a problem with a malformed reservation payload that is holding up a partition of our reservations processing, causing delay in 1.6% of reservations for about 24 hours. We are implementing a fix. Missing reservations are delayed but will be processed. There is a chance of overbooking. May <var data-var='date'>25</var>, <var data-var='time'>14:36</var> CEST Investigating - We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.

Reservation delivery issues

May <var data-var='date'>25</var>, <var data-var='time'>17:37</var> CEST Resolved - Everything is working as expected on the Mews side. While Fiskaly continues to work on restoring full performance of their TSS service, you may still see fiscal records marked with "Connection to TSS is not possible." on receipts — this is the expected fallback behavior. May <var data-var='date'>24</var>, <var data-var='time'>15:37</var> CEST Monitoring - We are seeing improvements in the transmission of fiscal records to Fiskaly. We will continue monitoring the situation and share a further update once the service is fully restored. May <var data-var='date'>24</var>, <var data-var='time'>15:07</var> CEST Update - We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period. May <var data-var='date'>24</var>, <var data-var='time'>14:47</var> CEST Update - We are actively monitoring the ongoing Fiskaly maintenance and will provide an update once it has been completed. Customers with German fiscalization enabled may experience delays in bill printing during this period. May <var data-var='date'>24</var>, <var data-var='time'>14:46</var> CEST Identified - We are monitoring the situation and we will keep you posted when Fiskaly is done with the maintenance. You might experience delayed bill printing if you have the German fiscalization enabled. May <var data-var='date'>24</var>, <var data-var='time'>14:45</var> CEST Investigating - We are currently investigating this issue.

German Fiscalization Is Having Issues due to Fiskaly Maintenance

May <var data-var='date'>21</var>, <var data-var='time'>15:48</var> CEST Resolved - Booking.com has resolved the outage. Reservations are now successfully being created in Mews. May <var data-var='date'>21</var>, <var data-var='time'>12:57</var> CEST Monitoring - Booking.com is experiencing outage for reservations delivery. No reservations for booking.com direct integration are currently created in Mews. We are monitoring the situation.

Booking.com reservations outage.

May <var data-var='date'>15</var>, <var data-var='time'>15:18</var> CEST Resolved - Issue is resolved and failed messages were successfully retried. May <var data-var='date'>13</var>, <var data-var='time'>17:48</var> CEST Monitoring - RoomCloud Channel Manager is currently experiencing API issues. As a result, inventory pushes and reservation confirmations are failing. We are monitoring the situation closely, and once the issue is resolved, the affected inventory will be re-pushed.

RoomCloud Updates Failing

May <var data-var='date'> 6</var>, <var data-var='time'>18:37</var> CEST Resolved - The issue is now fully resolved. Mews is now operating as expected. May <var data-var='date'> 6</var>, <var data-var='time'>18:13</var> CEST Monitoring - We identified the root cause of the issue where guest names were displayed as ****** for some authorized users. The change causing the issue has been reverted, and guest names are now displaying correctly again. If you are experiencing this issue, please reload and refresh the page.

Guest names masked for authorized users

May <var data-var='date'> 6</var>, <var data-var='time'>17:58</var> CEST Resolved - We identified the root cause of the issue where guest names were displayed as ****** for some authorized users. The change causing the issue has been reverted, and guest names are now displaying correctly again. May <var data-var='date'> 6</var>, <var data-var='time'>17:48</var> CEST Investigating - We are currently investigating an issue where guest names are being displayed as ****** for some users, including users who should have permission to view this information. This has been confirmed across multiple properties and may affect operational workflows during active check-in periods. Our teams are investigating the cause and working to restore normal visibility as soon as possible.

May <var data-var='date'> 5</var>, <var data-var='time'>13:16</var> CEST Resolved - We've observed this for a week after the fix and are happy this is now resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>17:42</var> CEST Monitoring - The underlying connectivity issue causing high latency for our customers has been identified and fixed. We are monitoring for any further impact. Apr <var data-var='date'>20</var>, <var data-var='time'>14:41</var> CEST Identified - We are aware of connectivity issues affecting a small number of customers, related to an upstream networking incident with Microsoft and Cloudflare. This specifically relates to customers connecting from Reunion island. Our vendors are working with each other to remediate the issue.

Network issues for Reunion island

Apr <var data-var='date'>29</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>13:49</var> CEST Scheduled - Our PCI compliance partner will be under maintenance. https://status.pci-proxy.com/incidents/vv5q6vsc0h3w This can disrupt the reservation delivery from distribution partners. If you are missing reservations from your distribution partners after this period, reach out to your distribution partner for resending reservations to Mews.

Payment provider maintanance.

Apr <var data-var='date'>28</var>, <var data-var='time'>14:49</var> CEST Resolved - System metrics remain healthy after the fix. Apr <var data-var='date'>28</var>, <var data-var='time'>14:37</var> CEST Update - System metrics are back to nominal values. Apr <var data-var='date'>28</var>, <var data-var='time'>13:22</var> CEST Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability. Apr <var data-var='date'>28</var>, <var data-var='time'>12:35</var> CEST Investigating - We are currently investigating reports of an issue affecting Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Investigating issues with Mews Services

Apr <var data-var='date'>27</var>, <var data-var='time'>16:46</var> CEST Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Apr <var data-var='date'>27</var>, <var data-var='time'>12:45</var> CEST Investigating - We are currently investigating reports of an issue affecting Guest In House report. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Investigating issues with Mews Guest In House Report

Apr <var data-var='date'>26</var>, <var data-var='time'>10:29</var> CEST Resolved - We have resolved the issue affecting some Swedish customers. The system is now operating as expected. Thank you for your patience. Apr <var data-var='date'>26</var>, <var data-var='time'>10:09</var> CEST Investigating - We have noticed a downgraded performance of the system for some Swedish customers. We are currently looking into it. Thank you for your patience.

Downgraded Performance

Apr <var data-var='date'>21</var>, <var data-var='time'>16:58</var> CEST Resolved - We've confirmed the impact from the issue is over. Apr <var data-var='date'>21</var>, <var data-var='time'>14:20</var> CEST Monitoring - We have identified a fix and are monitoring it. Users should be able to change dates again on reservations in the reservations module of the PMS Apr <var data-var='date'>21</var>, <var data-var='time'>14:12</var> CEST Update - We identified that this issue affects only the reservation module of the PMS. Apr <var data-var='date'>21</var>, <var data-var='time'>14:09</var> CEST Investigating - we are aware of the fact that customers may be unable to change the dates on reservations. We are working to resolve the issue

Investigating issues with with changing dates on reservations

Apr <var data-var='date'>20</var>, <var data-var='time'>14:42</var> CEST Resolved - The issue is now fully resolved. Mews is now operating as expected. Apr <var data-var='date'>20</var>, <var data-var='time'>11:43</var> CEST Identified - We believe we have narrowed down the cause and remediated this. We're observing an improvement in performance and are continuing to monitor this closely. Apr <var data-var='date'>20</var>, <var data-var='time'>11:25</var> CEST Investigating - We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.

Apr <var data-var='date'>16</var>, <var data-var='time'>12:00</var> CEST Resolved - Invoice printing for affected properties in Indonesia and Malaysia has been resolved. No further action is required. Apr <var data-var='date'>14</var>, <var data-var='time'>18:23</var> CEST Monitoring - We have identified an issue affecting invoice printing for some properties in Indonesia and Malaysia. A fix has been deployed and we are monitoring for confirmation. We will provide a further update once resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>10:17</var> CEST Investigating - Investigating invoice printing issues in Indonesian and Malaysian properties for POS.

Apr <var data-var='date'>10</var>, <var data-var='time'>16:08</var> CEST Resolved - We have confirmed the issue has been resolved. In case it persists, please refresh the application to apply the latest changes. Apr <var data-var='date'>10</var>, <var data-var='time'>14:51</var> CEST Monitoring - We reverted the app to its previous stable version and have confirmed that quote creation is functioning normally. We are continuing to monitor the service to ensure no further errors occur. We apologize for the disruption to your operations. Apr <var data-var='date'>10</var>, <var data-var='time'>12:44</var> CEST Identified - A recent change to the EMS booking engine is preventing new quotes from being created. We are reverting the booking engine to its previous stable version and update once that quote creation is functioning normally.

Cannot create quotes in EMS quotation app

Apr <var data-var='date'> 9</var>, <var data-var='time'>11:05</var> CEST Resolved - We are no longer seeing any problems with fiscalization jobs in production, printing of fiscalized bills should be working normally now Apr <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> CEST Monitoring - We have unblocked jobs for printing fiscalized bills both for Germany and France, we are now in contacts with properties to confirm the issue has been resolved Apr <var data-var='date'> 9</var>, <var data-var='time'>08:18</var> CEST Investigating - We are currently investigating an issue affecting some properties, where invoices cannot be printed due to a Fiscal Registry error message.

Properties cannot print fiscalization bills

Apr <var data-var='date'> 3</var>, <var data-var='time'>18:30</var> CEST Resolved - We think the impact from the issue is over. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:14</var> CEST Monitoring - We've resolved the problem and are monitoring the situation. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:13</var> CEST Identified - We identified issues inside Booking Engine where all products were displayed as available for Upsells. We're working on resolving the issue.

Upsells in Booking Engine display all products

Apr <var data-var='date'> 1</var>, <var data-var='time'>11:16</var> CEST Resolved - We have successfully identified and deployed a fix for the incorrect application of the city tax in Barcelona. Systems are now calculating the tax correctly, and normal operations have resumed. We apologize for any inconvenience caused. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:17</var> CEST Identified - We are currently aware of an issue resulting in the incorrect application of the city tax in Barcelona. We are working on a resolution. We will provide a further update shortly.

Barcelona city taxes have not been updated correctly

Mar <var data-var='date'>25</var>, <var data-var='time'>13:24</var> CET Resolved - We confirmed the Mews BI data is being refreshed as expected. Mar <var data-var='date'>25</var>, <var data-var='time'>12:08</var> CET Identified - Our data processing infrastructure is running behind which is causing lagged data in Mews BI. No data has been lost and the system should be caught up in 1 hour.

Data Processing Delays - Mews BI Affected

Mar <var data-var='date'>19</var>, <var data-var='time'>12:09</var> CET Resolved - All data in mews BI was refreshed. Mar <var data-var='date'>19</var>, <var data-var='time'>10:09</var> CET Monitoring - Our data processing infrastructure is running behind which is causing data delays in Mews BI. No data has been lost . Data is expected to be refreshed in 1 hour

Data Processing Delays - MewsBi Affected

Mar <var data-var='date'>13</var>, <var data-var='time'>12:43</var> CET Resolved - Downgrade the version to 4.4.8 if you have received a new version by uninstalling and installing through store. Mar <var data-var='date'>13</var>, <var data-var='time'>10:38</var> CET Identified - Version 4.4.9 was published yesterday. Clients have reported failures (crashes) while opening an order for a table. We have halted the rollout to prevent new issues. Downgrade the version if you have received a new version by uninstalling and installing through store.

POS App version 4.4.9 crashing

Mar <var data-var='date'>10</var>, <var data-var='time'>17:22</var> CET Resolved - We confirmed the Mews BI data is being refreshed as expected. Mar <var data-var='date'>10</var>, <var data-var='time'>13:33</var> CET Monitoring - The data was just refreshed. We're monitoring the data pipeline performance. Mar <var data-var='date'>10</var>, <var data-var='time'>13:26</var> CET Update - The data is still being processed. We expect the data to be refreshed less than 20 minutes. Mar <var data-var='date'>10</var>, <var data-var='time'>12:14</var> CET Identified - Our data processing infrastructure is running behind which is causing lagged data in Mews BI. No data has been lost and the system should be caught up in 1 hour.

Mar <var data-var='date'> 6</var>, <var data-var='time'>07:41</var> CET Resolved - We are pleased to confirm that the re-synchronization operation has been completed. All affected price items from 4 March 2026, 13:00 – 16:20 UTC have been fully recovered. Thank you for your patience throughout this incident. Mar <var data-var='date'> 5</var>, <var data-var='time'>22:23</var> CET Update - The re-synchronization operation is still ongoing, with an estimated completion time of 4:00 AM. Some partners may already be showing corrected prices in the meantime. We will post an update once it is fully complete. Mar <var data-var='date'> 5</var>, <var data-var='time'>20:56</var> CET Update - We have started the restorer job. It will recover the affected price items between 4 March 2026, 13:00 and 16:20 (UTC). We will notify you once the process is completed. The estimated time of completion (ETA) is 7 hours. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> CET Update - We will start restoring the incorrect prices shortly. The price updates generated between 4 March 2026, 13:00 and 16:20 (UTC) were affected, and incorrect prices were synced during this period. We will notify you once the restoration process has started and will also provide an estimated ETA for the completion. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:19</var> CET Update - Yesterday's incident caused incorrect prices to be sent to our channel manager connections. When we resynchronized we did not resolve the issue, so incorrect prices were still present. We're actively working to restore the correct prices and will update you once this is resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>14:51</var> CET Identified - We noticed that some rate prices were not properly synchronized to channel managers. We are working on a fix right now.

Price derivations of multi-level dependent rates not working as expected

Mar <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> CET Resolved - The price synchronization job has been run, and all affected items have been successfully synced with our channel manager partners. This incident is now resolved. No further action is required on your side. Mar <var data-var='date'> 5</var>, <var data-var='time'>01:05</var> CET Update - We are deploying a fix to the price synchronization job that updates rates across channel manager platforms and will run it across all potentially affected prices. No action is required from your side; we will provide a further update here as soon as we have more information. Mar <var data-var='date'> 4</var>, <var data-var='time'>21:02</var> CET Update - We are currently preparing and deploying a synchronization job that will update all prices across the different channel manager platforms. We will provide another update as soon as the process has been completed or if we have any significant changes to share Mar <var data-var='date'> 4</var>, <var data-var='time'>19:45</var> CET Update - Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery. Mar <var data-var='date'> 4</var>, <var data-var='time'>19:37</var> CET Update - Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery. Mar <var data-var='date'> 4</var>, <var data-var='time'>17:36</var> CET Monitoring - The team has resolved the issue, and we are closely monitoring the system to ensure stability. Mar <var data-var='date'> 4</var>, <var data-var='time'>16:21</var> CET Update - The Mews team has identified and resolved the issue and will be deploying the fix shortly. Mar <var data-var='date'> 4</var>, <var data-var='time'>15:42</var> CET Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Is Mews down?

Mews status is UP

Lastest published events

Investigating issues with permissions

Reservation delivery issues

German Fiscalization Is Having Issues due to Fiskaly Maintenance

Mews Services, Components and Regions

Recent Mews events

Investigating issues with permissions

Reservation delivery issues

German Fiscalization Is Having Issues due to Fiskaly Maintenance

Booking.com reservations outage.

RoomCloud Updates Failing

Guest names masked for authorized users

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Is Mews down?

Mews status is UP

Lastest published events

Investigating issues with permissions

Reservation delivery issues

German Fiscalization Is Having Issues due to Fiskaly Maintenance

Mews Services, Components and Regions

Recent Mews events

Investigating issues with permissions

Reservation delivery issues

German Fiscalization Is Having Issues due to Fiskaly Maintenance

Booking.com reservations outage.

RoomCloud Updates Failing

Guest names masked for authorized users

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!