Aug <var data-var='date'>23</var>, <var data-var='time'>12:05</var> CEST Resolved - Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours. Aug <var data-var='date'>23</var>, <var data-var='time'>09:53</var> CEST Update - Booking.com's rates and availability service has recovered and delivery of pending updates is now progressing quickly. We expect all outstanding availability, rate and restriction updates to be delivered within the hour. Availability and rates on Booking.com will then match Mews. We are monitoring the connection. Aug <var data-var='date'>23</var>, <var data-var='time'>08:19</var> CEST Monitoring - The queue is clearing slowly, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times. Aug <var data-var='date'>23</var>, <var data-var='time'>06:24</var> CEST Identified - Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com. Properties with a Booking.com connection may see recent changes take longer than usual to appear.

Delays sending availability and rate updates to Booking.com

Aug <var data-var='date'>22</var>, <var data-var='time'>23:45</var> CEST Resolved - Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours. Aug <var data-var='date'>22</var>, <var data-var='time'>22:36</var> CEST Update - Booking.com's rates and availability service has recovered and delivery of pending updates is now progressing quickly. We expect all outstanding availability, rate and restriction updates to be delivered within the hour. Availability and rates on Booking.com will then match Mews. We are monitoring the connection. Aug <var data-var='date'>22</var>, <var data-var='time'>21:41</var> CEST Update - We are still monitoring the pending queue items, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times. Aug <var data-var='date'>22</var>, <var data-var='time'>20:27</var> CEST Monitoring - The queue is clearing slowly, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times. Aug <var data-var='date'>22</var>, <var data-var='time'>19:18</var> CEST Identified - Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed at 14:00 CEST today. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com. Properties with a Booking.com connection may see recent changes take longer than usual to appear.

Aug <var data-var='date'>21</var>, <var data-var='time'>17:50</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>15:50</var> CEST Monitoring - We identified an issue causing check-in failures at a limited number of properties. The issue has been mitigated and check-ins are operating normally. We are monitoring the situation while we finalize a permanent fix.

Check-in failures at a limited number of properties

Aug <var data-var='date'>18</var>, <var data-var='time'>15:29</var> CEST Resolved - Our data processing infrastructure is now fully operational. No data has been lost and the data within Mews Business Intelligence is now refreshed. Aug <var data-var='date'>18</var>, <var data-var='time'>13:58</var> CEST Identified - Our data processing infrastructure is running behind which is delaying fresh data for Mews Business Intelligence. No data has been lost.

Data Processing Delays - Mews Business Intelligence Affected

Aug <var data-var='date'>11</var>, <var data-var='time'>21:04</var> CEST Resolved - The issue has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>18:12</var> CEST Identified - The Mews team identified a minor visual issue affecting Atomize customers and is working on a resolution. Further updates will follow as we make progress. Aug <var data-var='date'>11</var>, <var data-var='time'>17:45</var> CEST Investigating - We are currently investigating reports of an issue affecting Mews RMS and Atomize customers. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Investigating issues with Mews RMS and Atomize

Aug <var data-var='date'> 9</var>, <var data-var='time'>00:09</var> CEST Resolved - The issue is now fully resolved. Mews is now operating as expected. Aug <var data-var='date'> 8</var>, <var data-var='time'>16:31</var> CEST Monitoring - We are again sending the authentication verification emails in a timely manner. We keep monitoring the situation. Aug <var data-var='date'> 8</var>, <var data-var='time'>16:23</var> CEST Investigating - We are currently investigating reports of an issue affecting verification email. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible. Emails delivery can be delayed up to 40 minutes.

Investigating issues causing delayed verification emails

Aug <var data-var='date'> 1</var>, <var data-var='time'>11:05</var> CEST Resolved - Between 00:00 and 09:15 CEST on 1 August, properties in Austria were unable to close bills and check out guests due to an issue with the Austrian fiscal registry integration. The issue has been identified and resolved, and bill closing and check-outs are working normally again. No data was lost, and any bills affected during this period can now be closed as usual — no further action is needed. We apologize for the disruption this caused during morning check-outs. Aug <var data-var='date'> 1</var>, <var data-var='time'>09:57</var> CEST Monitoring - We identified an issue affecting some properties in Austria that prevented bills from being closed. The issue has been resolved, and we are closely monitoring the system to ensure continued stability. We apologize for any inconvenience this may have caused. Aug <var data-var='date'> 1</var>, <var data-var='time'>08:47</var> CEST Investigating - Austria — bills cannot be closed for some properties We are investigating an issue affecting some properties in Austria where bills cannot be closed. The issue is related to the fiscal registry integration and does not affect reservations, payments, or any other part of the system. Affected properties will see an error when attempting to close a bill. We are working to identify the full scope of impact and will post an update shortly.

Bill closing and check-out issues for properties in Austria using the Chaining fiscal registry integration

Jul <var data-var='date'>24</var>, <var data-var='time'>10:37</var> CEST Resolved - Identity document scanning has been fully operational since 16:35 UTC. Between 10:53 and 16:35 UTC on 23 July, roughly half of document scan attempts in guest profiles failed due to rate limiting at the third-party service that processes document images. Retrying a scan or entering document details manually worked throughout the incident, and no data was lost. We apologize for the disruption and are taking steps to prevent a recurrence. Jul <var data-var='date'>23</var>, <var data-var='time'>15:58</var> CEST Update - Since 23 July, 10:53 UTC, scanning identity documents in guest profiles is failing intermittentlyl roughly half of scan attempts return an error. This is caused by rate limiting at the third-party service that processes document images; we have confirmed the issue is not related to any Mews release and are working on restoring full service. Workaround: retrying the scan usually succeeds after one or two attempts. Jul <var data-var='date'>23</var>, <var data-var='time'>14:33</var> CEST Investigating - We are currently investigating reports of an Mews identity scanner malfunction. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Identity document scanning in Mews Operations is failing intermittently

Jul <var data-var='date'>17</var>, <var data-var='time'>04:53</var> CEST Resolved - All updates were successfully processed. Jul <var data-var='date'>17</var>, <var data-var='time'>04:49</var> CEST Monitoring - Inventory processor stopped working. After restarting all the updates are being processed. No updates were missed, just delayed. We are monitoring the data recovery. Jul <var data-var='date'>17</var>, <var data-var='time'>04:42</var> CEST Investigating - We're investigating the issue with inventory not being sent to channel managers.

Updates to channel managers are not sent.

Jul <var data-var='date'>14</var>, <var data-var='time'>20:28</var> CEST Resolved - Missed reservations from SiteMinder are now being delivered to Mews, you should see any missing reservation to appear shortly. Jul <var data-var='date'>14</var>, <var data-var='time'>19:54</var> CEST Identified - We’re investigating an issue where some reservations from SiteMinder have been delayed or may not appear in Mews, impacting customers since around 2:10pm UTC. Even though we have started receiving reservations normally we are working on recovering missed reservations. Jul <var data-var='date'>14</var>, <var data-var='time'>19:11</var> CEST Investigating - We are investigating issues with reservations delivery from SiteMinder

SiteMinder reservation delivery issues

Jul <var data-var='date'> 9</var>, <var data-var='time'>16:24</var> CEST Resolved - The issue is now fully resolved. Us and customers confirmed they are now unblocked and can close bills. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:14</var> CEST Monitoring - We have resolved the issue, customer are confirming that bills can be closed again. We are monitoring the systems now before we close this incident Jul <var data-var='date'> 9</var>, <var data-var='time'>16:10</var> CEST Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Bills can only contain up to 0 items

Jul <var data-var='date'> 7</var>, <var data-var='time'>13:48</var> CEST Resolved - We deployed the patch to production yesterday and having monitored for 24 hours we believe the issue is resolved and users should be able to filter Order item report in Detailed mode without issue. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:05</var> CEST Monitoring - A patch resolving the issue affecting the Order Items report in Detailed mode has been deployed to production. The report is loading normally again on the sites we were aware of. We are continuing to monitor to confirm the issue is fully resolved, and will post a final update once we're confident it is. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:30</var> CEST Identified - We have identified the issue with the accounting report, this issue is localized to viewing the report in Detailed mode only. We are releasing a fix right now. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:38</var> CEST Investigating - We've been made aware of issues with the accounting report and are looking into it

Issue with Accounting report (Order item report)

Jun <var data-var='date'>30</var>, <var data-var='time'>23:17</var> CEST Resolved - This issue originated with Booking.com and has been resolved on their side. We are now processing queued reservations. Jun <var data-var='date'>30</var>, <var data-var='time'>22:27</var> CEST Monitoring - We are aware of an issue affecting the delivery of Booking.com reservations into Mews. New and updated reservations from Booking.com may be delayed in appearing in your Mews account.

Booking.com outage

Jun <var data-var='date'>30</var>, <var data-var='time'>20:04</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>19:25</var> CEST Identified - We have identified an issue where, for some reservations imported from connected Channel Managers, products that should be included in the rate (for example breakfast) were added on top of the reservation total instead. This inflated the reservation total and the assigned night cost for the affected bookings. The cause has been identified and the faulty behavior has been stopped, so no new reservations are affected. We are currently reprocessing the affected reservations to correct their totals. No action is required from your side. We will post a further update once reprocessing is complete.

Reservations show inflated totals

Jun <var data-var='date'>25</var>, <var data-var='time'>13:58</var> CEST Resolved - We've verified that the return icon is no longer showing incorrectly for all reservations on the timeline. We think the impact from the issue is over. Jun <var data-var='date'>25</var>, <var data-var='time'>13:49</var> CEST Identified - We are aware that customers are seeing the return icon on all reservations on the timeline. The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Return icon showing on all reservations on the timeline

Jun <var data-var='date'>25</var>, <var data-var='time'>13:24</var> CEST Resolved - Expedia has resolved their outage. Inventory updates from Mews to Expedia are back to normal. Jun <var data-var='date'>25</var>, <var data-var='time'>11:44</var> CEST Monitoring - Expedia is currently experiencing an outage. Inventory updates from Mews to Expedia are failing, but reservation flows are unaffected. We are actively monitoring and will provide updates as the situation develops.

All inventory updates from Expedia are failing.

Jun <var data-var='date'>24</var>, <var data-var='time'>13:00</var> CEST Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Jun <var data-var='date'>24</var>, <var data-var='time'>11:29</var> CEST Identified - The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

Issue with Mews Kiosk and OCI Generating Registration Cards

Jun <var data-var='date'>22</var>, <var data-var='time'>22:49</var> CEST Resolved - Booking.com has resolved the outage. All missed reservations were retried by booking.com Jun <var data-var='date'>22</var>, <var data-var='time'>22:17</var> CEST Monitoring - Booking.com is experiencing an outage. https://connect.booking.com/status/incident/732 We are monitoring situation.

Reservations from booking.com are missing.

Jun <var data-var='date'>21</var>, <var data-var='time'>07:29</var> CEST Resolved - Missed updates were retried Jun <var data-var='date'>20</var>, <var data-var='time'>13:57</var> CEST Update - Synxis CRS maintenance was finished. All missed updates are being retried. We keep monitoring situation. Jun <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CEST Monitoring - Synxis is doing internal maintanance, which resulted as unavailable services. This prevent us to deliver inventory updates about availability, prices and restrictions. We are monitoring situation. Once maintanance is resolved all updates will be automatically retried.

Synxis CRS updates are failing due to Synxis internal maintanance.

Jun <var data-var='date'>11</var>, <var data-var='time'>10:53</var> CEST Resolved - Technical contacts at Assa Abloy have confirmed an issue on their side, which has now been resolved. Mews observability monitoring no longer indicates any ongoing problems. Support for both digital and physical key creation via Mews has been fully restored. Jun <var data-var='date'>11</var>, <var data-var='time'>10:32</var> CEST Monitoring - Technical contacts at Assa Abloy have confirmed an issue on their end, which was resolved at 10:10 AM CEST. We are continuing to monitor systems on the Mews side, but the issue should now be fully resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>10:18</var> CEST Investigating - Our observability tools have detected errors indicating a potential outage with a third-party provider (Assa Abloy/Vostio API), which may impact digital key creation and management for Mews customers and their guests. We are currently investigating the issue and have contacted the third party and will provide an update soon.

Digital keys not working due to outage on 3rd party end (Assa Abloy)

Jun <var data-var='date'>10</var>, <var data-var='time'>13:34</var> CEST Resolved - We have resolved the root cause responsible for the missing updates. Future updates will be applied correctly. We apologize for the disruption to your operations. Jun <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST Identified - Some reserved spaces were not automatically marked as dirty according to the housekeeping interval. We are fixing the background job responsible for the automatic updates and preparing a one-time correction to update the affected spaces. In the meanwhile, if you don't have the "Check-out makes space dirty" option enabled, check that recently checked-out spaces are correctly marked as dirty.

Reserved spaces not marked as dirty overnight

Jun <var data-var='date'>10</var>, <var data-var='time'>10:54</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>10:39</var> CEST Verifying - Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:29</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Germany. Maintenance is scheduled to start on 10 June at 9:30 CEST. This is a behind-the-scenes change and only German clients will be impacted. Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed. We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page. We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.

Scheduled maintenance on German fiscalisation for Mews POS

Jun <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> CEST Verifying - Maintenance tasks were completed successfully. We are now monitoring the system and running post-maintenance checks. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:28</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance window affecting the fiscalisation setup for Mews POS in Germany. Maintenance is scheduled to start on 8 June at 9:30 CEST. This is a behind-the-scenes change and only German clients will be impacted. Main POS operations will not be affected. During the maintenance window you may experience intermittent failures of fiscal operations, which will resolve automatically once the work is completed. We have done internal dry runs and are confident that the maintenance will go smoothly, but in the unlikely case of something going wrong, we will keep you informed via our status page. We understand this maintenance may cause some inconvenience and truly appreciate your understanding and cooperation as we continue to maintain and improve our services. Thank you for your continued trust and patience.

Jun <var data-var='date'> 4</var>, <var data-var='time'>14:16</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:42</var> CEST Identified - We identified an issue with Expedia reservations that is causing delays, and are currently applying the fix. All reservations should be processed shortly

Expedia reservation delays

Jun <var data-var='date'> 3</var>, <var data-var='time'>18:18</var> CEST Resolved - The issue is now fully resolved. Mews Guest Portal is now operating as expected. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:53</var> CEST Monitoring - We've identified the issue and deployed a fix. Please refresh the page to restore the functionality. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:43</var> CEST Investigating - We are currently investigating reports of an issue affecting Mews Guest Portal. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Is Mews down?

Mews status is UP

Lastest published events

Delays sending availability and rate updates to Booking.com

Delays sending availability and rate updates to Booking.com

Check-in failures at a limited number of properties

Mews Services, Components and Regions

Recent Mews events

Delays sending availability and rate updates to Booking.com

Delays sending availability and rate updates to Booking.com

Check-in failures at a limited number of properties

Data Processing Delays - Mews Business Intelligence Affected

Investigating issues with Mews RMS and Atomize

Investigating issues causing delayed verification emails