Mar <var data-var='date'>31</var>, <var data-var='time'>03:01</var> AEDT Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>03:00</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>31</var>, <var data-var='time'>01:52</var> AEDT Investigating - We are currently investigating an issue in which MMS is not functional. Customers will not be able to send/receive MMS.

MMS Degradation

Mar <var data-var='date'>26</var>, <var data-var='time'>16:22</var> AEDT Resolved - Between 10:57 AEDT and 15:08 AEDT on 26 March 2026, customers experienced issues with message delivery due to intermittent connection failures. This impacted both inbound and outbound messaging, where messages were delayed in processing. During this period, outbound messages were queued within the platform and delivered once connectivity was restored. Inbound messages were also affected, with delays in receipt. The issue was caused by changes to underlying network routing and connectivity, which disrupted message traffic paths. Connectivity was restored by establishing a new, direct, and stable network path. Following this change, all queued messages were successfully processed and delivered. All services are now fully operational, and connectivity has remained stable since 15:08 AEDT.Mar <var data-var='date'>26</var>, <var data-var='time'>15:28</var> AEDT Monitoring - We have determined there were delays in receiving inbound traffic (MO) from between 12:45 AEDT and 15:09. The issue has been identified and resolved, however we continue to monitor for now.

Delays in Inbound Messaging

Mar <var data-var='date'>25</var>, <var data-var='time'>02:58</var> AEDT Resolved - This incident has been resolved.Mar <var data-var='date'>25</var>, <var data-var='time'>02:27</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>25</var>, <var data-var='time'>02:26</var> AEDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>25</var>, <var data-var='time'>02:25</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>25</var>, <var data-var='time'>01:45</var> AEDT Investigating - We are currently experiencing an issue where the Hub Inbox is not automatically refreshing to display new messages. Impact: Customers may not see incoming messages in real time. To view new messages, please manually refresh the page. Status: Our team is investigating the issue and we will provide an update as soon as possible.

Hub Inbox Auto-Refresh Issue

Mar <var data-var='date'>10</var>, <var data-var='time'>16:30</var> AEDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>16:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>12:53</var> AEDT Scheduled - Dear Customer, We will be performing maintenance on our Scheduling Service. This will be done in the following window: Start: Tuesday 10 March 2026 16:00 AEDT (Tuesday 10 March 2026 05:00 UTC) End: Tuesday 10 March 2026 16:30 AEDT (Tuesday 10 March 2026 05:30 UTC) As part of this maintenance, any messages scheduled to be sent during the upgrade window will be delayed by up to 30 minutes. The following will be impacted during the upgrade: - Messages scheduled to be sent between 4:00 PM and 4:30 PM AEDT may be delayed by up to 30 minutes. - There will be no impact to scheduling new messages during this time. - All other messages (including immediate sends and inbound messages) will continue to send and receive as normal. Please contact the Support Team if you require any further information or assistance.

Scheduling Service Upgrade

Mar <var data-var='date'>10</var>, <var data-var='time'>03:56</var> AEDT Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>03:44</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>10</var>, <var data-var='time'>12:30</var> AEDT Identified - In the Inbox, when a new conversation is created or a previously closed conversation is re-opened, the system sends a duplicate SMS to the customer. This duplication only occurs on the first message associated with the new or re-opened conversation. Any subsequent SMS messages are sent correctly as a single message. The issue has been identified and a fix is being implemented.

Duplicate SMS Sent for New or Re-Opened Conversations in Inbox

Mar <var data-var='date'> 2</var>, <var data-var='time'>14:50</var> AEDT Resolved - This incident has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>14:49</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 2</var>, <var data-var='time'>13:24</var> AEDT Update - We are continuing to investigate this issue.Mar <var data-var='date'> 2</var>, <var data-var='time'>11:18</var> AEDT Investigating - We are currently experiencing issues with emails sent to all support addresses. In the meantime, please contact Support via Live Chat until the issue is resolved. Our IT team is working on this as a priority and will provide updates as soon as they become available.

Support Emails Not Working

Feb <var data-var='date'>11</var>, <var data-var='time'>13:23</var> AEDT Resolved - This incident has been resolved.Feb <var data-var='date'>11</var>, <var data-var='time'>12:31</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>11</var>, <var data-var='time'>11:15</var> AEDT Investigating - We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible

Issue Adding or Editing Contacts in the UI

Feb <var data-var='date'> 9</var>, <var data-var='time'>14:42</var> AEDT Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>14:23</var> AEDT Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'> 9</var>, <var data-var='time'>13:43</var> AEDT Update - Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:59</var> AEDT Update - We are continuing to investigate this issue.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:59</var> AEDT Investigating - Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.

AU - Outbound Message Delays

Jan <var data-var='date'>16</var>, <var data-var='time'>00:27</var> AEDT Resolved - This incident has been resolved.Jan <var data-var='date'>15</var>, <var data-var='time'>23:33</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>15</var>, <var data-var='time'>23:26</var> AEDT Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>15</var>, <var data-var='time'>07:56</var> AEDT Update - We are continuing to investigate this issue.Jan <var data-var='date'>15</var>, <var data-var='time'>06:05</var> AEDT Investigating - We are currently observing delivery issues in US - Verizon. Incident Start Time: 2026-01-14 17:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Delivery Issue US - Verizon

Jan <var data-var='date'>13</var>, <var data-var='time'>07:30</var> AEDT Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>07:25</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>13</var>, <var data-var='time'>07:24</var> AEDT Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>13</var>, <var data-var='time'>07:19</var> AEDT Update - We are continuing to investigate this issue.Jan <var data-var='date'>13</var>, <var data-var='time'>06:52</var> AEDT Investigating - We are currently investigating an issue in which end users are currently unable to add a contact within the inbox for a new number they are in communication with. End users might observe see a red error stating "error on saving the contact" within the Hub. We also have received reports that end users are also unable to save contacts within the contacts portion of the hub via contacts → all contacts → add contact.

Unable to add a contact within the inbox or within contacts of the UI

Jan <var data-var='date'> 8</var>, <var data-var='time'>06:08</var> AEDT Resolved - This incident has been resolved.Jan <var data-var='date'> 8</var>, <var data-var='time'>06:06</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 8</var>, <var data-var='time'>05:47</var> AEDT Investigating - We are currently investigating an issue in which end users will experience longer wait times upon attempting to load hub.messagemedia.com. The page eventually loads after some time if the end user waits.

Higher loading times for hub.messagemedia.com

Dec <var data-var='date'>15</var>, <var data-var='time'>13:21</var> AEDT Resolved - This incident has been resolved.Dec <var data-var='date'>15</var>, <var data-var='time'>13:00</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>15</var>, <var data-var='time'>12:30</var> AEDT Investigating - We are currently investigating an issue impacting inbound SMS delivery to Call Forwarding dedicated numbers. Outbound messaging and voice services are operating normally. At this stage, the impact is limited to inbound messages originating from a specific provider. Further updates will be shared as more information becomes available.

Australia – Call Forwarding Inbound SMS Issues

Dec <var data-var='date'> 2</var>, <var data-var='time'>23:42</var> AEDT Resolved - This incident has been resolved.Dec <var data-var='date'> 2</var>, <var data-var='time'>06:19</var> AEDT Update - We are currently observing delivery issues related to toll free traffic sent to Verizon-US.Dec <var data-var='date'> 2</var>, <var data-var='time'>06:02</var> AEDT Investigating - Due to a high volume of traffic with US carriers, we are observing some deliverability delays to North American numbers. We are continuing to investigate this issue.

SMS Delivery Delays North America - Verizon

Nov <var data-var='date'>20</var>, <var data-var='time'>05:59</var> AEDT Resolved - This incident has been resolved.Nov <var data-var='date'>20</var>, <var data-var='time'>05:45</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>20</var>, <var data-var='time'>04:43</var> AEDT Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>20</var>, <var data-var='time'>03:57</var> AEDT Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>20</var>, <var data-var='time'>03:42</var> AEDT Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>20</var>, <var data-var='time'>03:19</var> AEDT Investigating - We are currently investigating an issue with our mobile app where users are unable to send messages. The UI presents a message at the bottom of the conversation stating "You are in view mode for this conversation. Switch to the web for messaging".

Mobile App Inbox Sending Issue

Nov <var data-var='date'>14</var>, <var data-var='time'>15:01</var> AEDT Resolved - This incident has been resolved.Nov <var data-var='date'>14</var>, <var data-var='time'>14:30</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>14</var>, <var data-var='time'>06:31</var> AEDT Update - We are continuing to investigate this issue.Nov <var data-var='date'>13</var>, <var data-var='time'>21:25</var> AEDT Update - We are continuing to work on resolving the issue affecting inbound MMS messages in Australia. Our team is actively working on it, and we will share further updates as they become available.Nov <var data-var='date'>13</var>, <var data-var='time'>18:10</var> AEDT Update - We are continuing to investigate this issue.Nov <var data-var='date'>13</var>, <var data-var='time'>13:02</var> AEDT Investigating - A subset of customers is currently experiencing an issue with MMS inbound only. Our team is investigating the issue and will provide an update as soon as possible.

Inbound MMS Disruption – Australia Only

Nov <var data-var='date'>14</var>, <var data-var='time'>10:12</var> AEDT Resolved - This incident has been resolved.Nov <var data-var='date'>14</var>, <var data-var='time'>08:43</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>14</var>, <var data-var='time'>07:43</var> AEDT Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>14</var>, <var data-var='time'>07:03</var> AEDT Investigating - We are currently observing an issue in which a subset of NZ based customers utilizing 4 digit shortcodes are receiving failed messages.

NZ shortcode failures

Nov <var data-var='date'>11</var>, <var data-var='time'>19:10</var> AEDT Resolved - This incident has been resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>18:48</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>11</var>, <var data-var='time'>18:31</var> AEDT Identified - A temporary outage caused by infrastructure deployments to the integration between Zoho and Sinch has been identified and is currently being resolved by our team. We are aware that functionality of the integration may be affected or inaccessible at this time.

Zoho Integration currently unavailable due to temporary outage

Nov <var data-var='date'> 8</var>, <var data-var='time'>01:47</var> AEDT Resolved - The issue has been resolved.Nov <var data-var='date'> 8</var>, <var data-var='time'>01:08</var> AEDT Monitoring - The issue has been resolved, and full functionality has been restored. We’ll continue to monitor the service to ensure stability.Nov <var data-var='date'> 8</var>, <var data-var='time'>00:57</var> AEDT Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'> 8</var>, <var data-var='time'>00:21</var> AEDT Update - We are continuing to investigate this issue.Nov <var data-var='date'> 7</var>, <var data-var='time'>23:46</var> AEDT Investigating - We are currently experiencing a temporary service disruption affecting access to the WhatsApp channel in the Sinch Engage Hub. Users may encounter a 404 error when clicking "See details" under the WhatsApp channel.

Social Channels - WhatsApp Access Issue

Nov <var data-var='date'> 5</var>, <var data-var='time'>11:18</var> AEDT Resolved - This incident has been resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>10:11</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 5</var>, <var data-var='time'>08:56</var> AEDT Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'> 5</var>, <var data-var='time'>07:36</var> AEDT Investigating - We’re currently experiencing an issue with MMS sending via our API. Our team is investigating the issue and will supply an update as soon as possible.

MMS Sending via API Failing

Nov <var data-var='date'> 5</var>, <var data-var='time'>07:46</var> AEDT Resolved - This incident has been resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>06:56</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 5</var>, <var data-var='time'>04:15</var> AEDT Investigating - We are currently experiencing a platform degradation impacting MMS traffic. Impact: Customers may observe delayed MMS for 10DLC, TFN and Short Codes. Incident Start Time: 2025-11-04 13:05 UTC We will provide further updates as soon as more information is available.

Platform Degradation - MMS

Oct <var data-var='date'>31</var>, <var data-var='time'>15:03</var> AEDT Resolved - This incident has been resolved.Oct <var data-var='date'>31</var>, <var data-var='time'>11:55</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>31</var>, <var data-var='time'>11:03</var> AEDT Investigating - We are writing to inform you that we are currently facing a service degradation on the MessageMedia platform, causing a small subset of MT messages to fail. Impact: A small subset of MT messages may fail to deliver.

Outbound Messages Delivery Issues

Oct <var data-var='date'>31</var>, <var data-var='time'>01:42</var> AEDT Resolved - This incident has been resolved.Oct <var data-var='date'>31</var>, <var data-var='time'>01:07</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>31</var>, <var data-var='time'>00:41</var> AEDT Investigating - We are currently experiencing intermittent issues affecting the Hub Portal and Inbox. Some users may experience delays or difficulties when loading conversations and other Hub Features. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as soon as more information becomes available. Thank you for your patience.

Intermittent Issues with Inbox and Hub Portal Features

Oct <var data-var='date'>24</var>, <var data-var='time'>00:05</var> AEDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>24</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>22</var>, <var data-var='time'>19:33</var> AEDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>22</var>, <var data-var='time'>19:30</var> AEDT Scheduled - Dear Customer, We will be performing maintenance on our Inbox services. This will be done in the following window: Start: Thursday 24th October 2025 12:00 AM AEST (Thursday 23rd October 1:00 PM UTC) End: Thursday 24th October 2025 12:05 AM AEST (Thursday 23rd October 1:05 PM UTC) As part of the maintenance, there will be a degradation period of five minutes. During this time, the Inbox section of the portal will remain online but will only display old message data. The following will be impacted during the degradation: - New inbound messages will not be visible, but will appear as soon as the update is complete. - New delivery receipts (DRs) will not be visible, but will appear once the maintenance is complete. All other UI functionality will continue to work as normal, including assigning conversations, closing/opening messages, filtering, and marking messages as read. Please contact support@messagemedia.com should you require further information or assistance.

Inbox Maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>05:35</var> AEDT Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>04:43</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>21</var>, <var data-var='time'>03:32</var> AEDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>21</var>, <var data-var='time'>03:03</var> AEDT Investigating - We are currently investigating an issue for outbound traffic from Bell Canada being stuck enroute. Messages in detailed reports will show that the messages are currently enroute but fail to deliver without a source number being selected.

Outbound messages stuck enroute for Bell Canada

Oct <var data-var='date'>16</var>, <var data-var='time'>04:30</var> AEDT Resolved - This incident has been resolved.Oct <var data-var='date'>16</var>, <var data-var='time'>04:17</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>16</var>, <var data-var='time'>04:12</var> AEDT Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>16</var>, <var data-var='time'>03:56</var> AEDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>16</var>, <var data-var='time'>03:17</var> AEDT Investigating - We are currently investigating an issue in which users are reporting an error upon logging in stating, "Oh no! something unforseen happened. Contact support if the issue persists. "Invalid 'sdkKey' value"

Is MessageMedia down?

MessageMedia status is UP

Lastest published events

MMS Degradation

Delays in Inbound Messaging

Hub Inbox Auto-Refresh Issue

MessageMedia Services, Components and Regions

Recent MessageMedia events

MMS Degradation

Delays in Inbound Messaging

Hub Inbox Auto-Refresh Issue

Scheduling Service Upgrade

Duplicate SMS Sent for New or Re-Opened Conversations in Inbox

Support Emails Not Working

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Is MessageMedia down?

MessageMedia status is UP

Lastest published events

MMS Degradation

Delays in Inbound Messaging

Hub Inbox Auto-Refresh Issue

MessageMedia Services, Components and Regions

Recent MessageMedia events

MMS Degradation

Delays in Inbound Messaging

Hub Inbox Auto-Refresh Issue

Scheduling Service Upgrade

Duplicate SMS Sent for New or Re-Opened Conversations in Inbox

Support Emails Not Working

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!