Aug <var data-var='date'>20</var>, <var data-var='time'>00:23</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>15:53</var> CEST Scheduled - We will perform an unexpected maintenance in order to assure continuity of our services. During the time window short delays and intermittent unavailability may occur. This maintenance doesn't impact SMS or Voice services.

Conversations, Messaging and Contacts API maintenance

Aug <var data-var='date'>14</var>, <var data-var='time'>00:17</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>19:21</var> CEST Update - We are seeing stabilization of Inbox availability. Users should now be able to access conversations. We are continuing to monitor closely to confirm the issue is fully resolved before closing this incident. We will provide a further update within 60 minutes. Aug <var data-var='date'>13</var>, <var data-var='time'>19:10</var> CEST Monitoring - We have confirmed that our hosting provider is currently experiencing capacity issues which are affecting the availability of the Inbox. We are working with the provider and evaluating mitigation options on our side in parallel. Users may continue to experience intermittent access to conversations in the meantime. We will provide a further update within 30 minutes, or sooner if the situation changes. Aug <var data-var='date'>13</var>, <var data-var='time'>19:06</var> CEST Identified - We are experiencing an intermittent outage of Bird Inbox (Classic) platform. Users may experience issues accesses inbox and conversations. Our engineering team has been engaged and is actively investigating.

Inbox — Service Outage

Aug <var data-var='date'> 7</var>, <var data-var='time'>00:08</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>00:02</var> CEST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 7</var>, <var data-var='time'>00:02</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 6</var>, <var data-var='time'>22:49</var> CEST Update - We identified the root cause and continuing to work on a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:46</var> CEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:48</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:05</var> CEST Investigating - We are noticing failures in the connector service. We are investigating to identify the root cause

Connectors failing for some customers.

Jul <var data-var='date'>22</var>, <var data-var='time'>16:54</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>15:58</var> CEST Update - The fix has been deployed, and dashboard search functionality has been restored. We are replaying events from the incident period to refresh the search index and ensure all affected items are available in search results. Jul <var data-var='date'>22</var>, <var data-var='time'>14:54</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>14:16</var> CEST Identified - We've identified an issue affecting search functionality on the dashboard. All services remain operational, but new items may not appear in dashboard search results.

Dashboard Search Indexing Issue

Jul <var data-var='date'> 9</var>, <var data-var='time'>00:28</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>00:10</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 8</var>, <var data-var='time'>22:12</var> CEST Investigating - We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.

Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

Jul <var data-var='date'> 5</var>, <var data-var='time'>18:12</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 5</var>, <var data-var='time'>18:07</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 5</var>, <var data-var='time'>17:50</var> CEST Investigating - We are seeing a spike in errors in the Journeys logs right now. We are investigating the issue.

Journeys failure rate increase

Jun <var data-var='date'>12</var>, <var data-var='time'>20:22</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>17:05</var> CEST Identified - We are continuing to monitor increased WhatsApp message delivery failures caused by ongoing disruptions in Meta’s services, as confirmed by Meta. Jun <var data-var='date'>12</var>, <var data-var='time'>16:10</var> CEST Investigating - We are investigating increased WhatsApp message delivery failures caused by connectivity issues with Meta services. Customers may experience delays or failures when sending WhatsApp messages. Our team is actively monitoring the situation and working to mitigate the impact. We will provide further updates as more information becomes available.

WhatsApp message delivery issues

Jun <var data-var='date'> 4</var>, <var data-var='time'>14:02</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:13</var> CEST Investigating - Flows and Journeys are unable to retrieve the Message Body property for Conversation Messages. We are investigating the issue.

Flows and Journeys unable to retrieve the Message Body for Conversation Messages

Jun <var data-var='date'> 4</var>, <var data-var='time'>13:42</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:57</var> CEST Monitoring - Between 9:30 AM and 9:34 AM UTC, there has been an intermittent increase in delivery latency for messages sent. The issue has been resolved. We are monitoring the situation.

Increase of delivery latency for SMS messages

Jun <var data-var='date'> 1</var>, <var data-var='time'>19:22</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>18:51</var> CEST Monitoring - The processing has caught up and we are monitoring to ensure it doesn't get behind again. Jun <var data-var='date'> 1</var>, <var data-var='time'>18:33</var> CEST Investigating - We are currently looking into an issue where processing conversations date is running behind in our US West cluster. This is causing the reporting to be behind.

Conversations data processing is behind

May <var data-var='date'>20</var>, <var data-var='time'>12:16</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>12:06</var> CEST Investigating - We are currently investigating an issue where the overview pages for Journeys, Flows, Search and other products are down and unavailable.

Overview pages and Search down

May <var data-var='date'>16</var>, <var data-var='time'>09:43</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>12:55</var> CEST Identified - KPN Netherlands has reported issues with A2P delivery to a small subset of their customer base, which may cause messages to be delivered with a delay or not at all. We are working closely with their engineering teams to have this resolved.

SMS delivery interruption - Netherlands - KPN 20408

May <var data-var='date'>13</var>, <var data-var='time'>15:33</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>14:25</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>14:16</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>13</var>, <var data-var='time'>13:33</var> CEST Investigating - We are currently experiencing an issue where journeys are not displaying in the user interface. Journey runs are not affected and continue to execute normally. At this time, the issue is limited to the listing/viewing of journeys in the UI. Our engineering team is actively investigating the root cause.

Issues Listing Journeys in UI [EU]

May <var data-var='date'>12</var>, <var data-var='time'>16:16</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>15:58</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>15:41</var> CEST Investigating - We are currently experiencing delays in processing journeys. The team is actively working to increase processing speed and reduce delays.

Journey Processing Delays [EU]

May <var data-var='date'> 1</var>, <var data-var='time'>23:37</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>23:14</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 1</var>, <var data-var='time'>22:06</var> CEST Investigating - We are seeing elevated errors with conversations involving bots in the EU region and we are currently investigating this issue.

Elevated Errors with Conversations API

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:32</var> CEST Resolved - All backlog fully processed. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:28</var> CEST Monitoring - We've identified the cause of the issue affecting wait steps in automations. A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins. Apr <var data-var='date'> 7</var>, <var data-var='time'>07:49</var> CEST Investigating - We are currently investigating this issue.

Wait step in automations having degraded performance

Mar <var data-var='date'>31</var>, <var data-var='time'>15:47</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>14:25</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Affected customers are advised to retry their campaigns. Mar <var data-var='date'>31</var>, <var data-var='time'>13:29</var> CEST Identified - We are currently investigating an issue impacting campaigns activated in the EP Marketing Suite within the last 30 minutes. Affected campaigns are failing approximately 10 minutes after activation. Our team is actively working on a fix.

New campaign activation failures in EP marketing suite

Mar <var data-var='date'>24</var>, <var data-var='time'>15:37</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>15:16</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>24</var>, <var data-var='time'>14:49</var> CET Investigating - We are currently investigating this issue.

Failures adding contacts to lists

Mar <var data-var='date'>23</var>, <var data-var='time'>10:34</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>09:42</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>08:29</var> CET Investigating - Flows and Journeys are impacted. We are investigating this issue.

Delays processing flow events in AP - south 1

Mar <var data-var='date'>11</var>, <var data-var='time'>16:07</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>14:52</var> CET Investigating - We are currently investigating processing delays impacting a subset of flows & journeys configured with contact-added-to-list triggers.

Delays in processing a subset of flows & journeys contact-added-to-list triggers

Feb <var data-var='date'>24</var>, <var data-var='time'>01:10</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>01:00</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>24</var>, <var data-var='time'>00:49</var> CET Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>23</var>, <var data-var='time'>23:43</var> CET Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>23</var>, <var data-var='time'>23:30</var> CET Investigating - We are currently observing problems with our MMS service resulting in failed messages sending to US based routes. We are investigating the situation and we will provide an update as soon as we have additional information.

MMS service is currently experiencing issues delivering to US numbers

Feb <var data-var='date'>16</var>, <var data-var='time'>11:49</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:58</var> CET Scheduled - Bird is conducting planned work on the 16th of February from 10:00 CET until 12:00 CET (9:00 AM - 11:00 AM UTC) on our SMPP servers. The SMPP TLS/SSL certificate will be rotated. The certificates will be rotated systematically, server by server. The certificate rotation will trigger the SMPP server to restart, and all connections will be disconnected for a few seconds. All connections should recover automatically after the successful certificate rotation. Customers connected to multiple servers will not experience a planned interruption; however, customers connected to a single SMPP server may experience a few minutes of connection loss, depending on their reconnect strategy. SMPP Servers in EU: smpp01.messagebird.com (35.204.9.113) smpp02.messagebird.com (35.204.29.87) smpp03.messagebird.com (35.204.127.67)

SMPP TLS Certificate rotation - EU region

Feb <var data-var='date'>15</var>, <var data-var='time'>15:30</var> CET Resolved - Between 12:36 AM and 5:10 AM EST on February 15, 2026, the data platform experienced a brief period of degraded performance. During this window, journey runs experienced elevated delays. All affected journeys have been successfully completed. The platform fully recovered by 5:10 AM EST. All services are operating normally and no data was lost.

Data Platform Degraded Performance - US-WEST region

Feb <var data-var='date'> 9</var>, <var data-var='time'>13:30</var> CET Resolved - Between February 6th, 17:50 GMT and February 9th, 13:50 GMT, activating a scheduled campaign resulted in it being sent immediately instead of at the scheduled time.

Scheduled campaigns sent immediately

Jan <var data-var='date'>27</var>, <var data-var='time'>22:10</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>21:53</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>27</var>, <var data-var='time'>21:31</var> CET Update - We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue. Jan <var data-var='date'>27</var>, <var data-var='time'>21:27</var> CET Update - The team has made additional adjustments and we have started seeing accelerated recovery of the cluster. Jan <var data-var='date'>27</var>, <var data-var='time'>20:55</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>27</var>, <var data-var='time'>19:56</var> CET Investigating - We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas: * CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed * Campaigns - Campaign creation, editing, and sending operations may be affected Our engineering team is actively investigating the database issue and working to restore normal service. We will provide updates as we make progress toward resolution.

Is MessageBird down?

MessageBird status is UP

Lastest published events

Conversations, Messaging and Contacts API maintenance

Inbox — Service Outage

Connectors failing for some customers.

MessageBird Services, Components and Regions

Recent MessageBird events

Conversations, Messaging and Contacts API maintenance

Inbox — Service Outage

Connectors failing for some customers.

Dashboard Search Indexing Issue

Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

Journeys failure rate increase