Apr <var data-var='date'> 7</var>, <var data-var='time'>10:32</var> CEST Resolved - All backlog fully processed.Apr <var data-var='date'> 7</var>, <var data-var='time'>09:28</var> CEST Monitoring - We've identified the cause of the issue affecting wait steps in automations. A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.Apr <var data-var='date'> 7</var>, <var data-var='time'>07:49</var> CEST Investigating - We are currently investigating this issue.

Wait step in automations having degraded performance

Mar <var data-var='date'>31</var>, <var data-var='time'>15:47</var> CEST Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>14:25</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Affected customers are advised to retry their campaigns.Mar <var data-var='date'>31</var>, <var data-var='time'>13:29</var> CEST Identified - We are currently investigating an issue impacting campaigns activated in the EP Marketing Suite within the last 30 minutes. Affected campaigns are failing approximately 10 minutes after activation. Our team is actively working on a fix.

New campaign activation failures in EP marketing suite

Mar <var data-var='date'>24</var>, <var data-var='time'>15:37</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>24</var>, <var data-var='time'>15:16</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>24</var>, <var data-var='time'>14:49</var> CET Investigating - We are currently investigating this issue.

Failures adding contacts to lists

Mar <var data-var='date'>23</var>, <var data-var='time'>10:34</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>23</var>, <var data-var='time'>09:42</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>23</var>, <var data-var='time'>08:29</var> CET Investigating - Flows and Journeys are impacted. We are investigating this issue.

Delays processing flow events in AP - south 1

Mar <var data-var='date'>11</var>, <var data-var='time'>16:07</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>14:52</var> CET Investigating - We are currently investigating processing delays impacting a subset of flows & journeys configured with contact-added-to-list triggers.

Delays in processing a subset of flows & journeys contact-added-to-list triggers

Feb <var data-var='date'>24</var>, <var data-var='time'>01:10</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>24</var>, <var data-var='time'>01:00</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>24</var>, <var data-var='time'>00:49</var> CET Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>23</var>, <var data-var='time'>23:43</var> CET Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>23</var>, <var data-var='time'>23:30</var> CET Investigating - We are currently observing problems with our MMS service resulting in failed messages sending to US based routes. We are investigating the situation and we will provide an update as soon as we have additional information.

MMS service is currently experiencing issues delivering to US numbers

Feb <var data-var='date'>16</var>, <var data-var='time'>11:49</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>12:58</var> CET Scheduled - Bird is conducting planned work on the 16th of February from 10:00 CET until 12:00 CET (9:00 AM - 11:00 AM UTC) on our SMPP servers. The SMPP TLS/SSL certificate will be rotated. The certificates will be rotated systematically, server by server. The certificate rotation will trigger the SMPP server to restart, and all connections will be disconnected for a few seconds. All connections should recover automatically after the successful certificate rotation. Customers connected to multiple servers will not experience a planned interruption; however, customers connected to a single SMPP server may experience a few minutes of connection loss, depending on their reconnect strategy. SMPP Servers in EU: smpp01.messagebird.com (35.204.9.113) smpp02.messagebird.com (35.204.29.87) smpp03.messagebird.com (35.204.127.67)

SMPP TLS Certificate rotation - EU region

Feb <var data-var='date'>15</var>, <var data-var='time'>15:30</var> CET Resolved - Between 12:36 AM and 5:10 AM EST on February 15, 2026, the data platform experienced a brief period of degraded performance. During this window, journey runs experienced elevated delays. All affected journeys have been successfully completed. The platform fully recovered by 5:10 AM EST. All services are operating normally and no data was lost.

Data Platform Degraded Performance - US-WEST region

Feb <var data-var='date'> 9</var>, <var data-var='time'>13:30</var> CET Resolved - Between February 6th, 17:50 GMT and February 9th, 13:50 GMT, activating a scheduled campaign resulted in it being sent immediately instead of at the scheduled time.

Scheduled campaigns sent immediately

Jan <var data-var='date'>27</var>, <var data-var='time'>22:10</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>27</var>, <var data-var='time'>21:53</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>27</var>, <var data-var='time'>21:31</var> CET Update - We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.Jan <var data-var='date'>27</var>, <var data-var='time'>21:27</var> CET Update - The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.Jan <var data-var='date'>27</var>, <var data-var='time'>20:55</var> CET Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>27</var>, <var data-var='time'>19:56</var> CET Investigating - We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas: * CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed * Campaigns - Campaign creation, editing, and sending operations may be affected Our engineering team is actively investigating the database issue and working to restore normal service. We will provide updates as we make progress toward resolution.

Database Issue Causing Platform Performance Degradation

Jan <var data-var='date'>23</var>, <var data-var='time'>12:31</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>23</var>, <var data-var='time'>12:07</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>23</var>, <var data-var='time'>11:46</var> CET Update - We are seeing an improvement: piled up inserts are processing and we hope to start restoring systems in some time.Jan <var data-var='date'>23</var>, <var data-var='time'>10:54</var> CET Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>23</var>, <var data-var='time'>10:27</var> CET Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>23</var>, <var data-var='time'>09:14</var> CET Identified - Customers are having problems seeing contacts and segments. The issue has been identified and the team is working on a fix.Jan <var data-var='date'>23</var>, <var data-var='time'>08:08</var> CET Investigating - We are currently investigating this issue.

High response times for analytics in US west

Jan <var data-var='date'>20</var>, <var data-var='time'>18:14</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>18:08</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>20</var>, <var data-var='time'>18:07</var> CET Investigating - We are currently investigating this issue.

Errors receiving image messages on Whatsapp channels since about 12pm UTC

Jan <var data-var='date'>20</var>, <var data-var='time'>18:14</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>17:54</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>20</var>, <var data-var='time'>16:48</var> CET Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>20</var>, <var data-var='time'>15:14</var> CET Investigating - We are currently investigating this issue.

Errors receiving image messages on Whatsapp channels

Dec <var data-var='date'>17</var>, <var data-var='time'>12:39</var> CET Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>17</var>, <var data-var='time'>11:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> CET Scheduled - Bird is conducting planned work on the 17th of December from 11:00 CET until 14:00 CET (10:00 AM - 01:00 PM UTC) on our SMPP servers in Europe. As part of routine maintenance on all SMPP servers, each server will be systematically taken out of service, one at a time. This maintenance will briefly disconnect all active connections to the given server. Connections are expected to recover automatically after the server maintenance. Customers connected to multiple SMPP servers are unlikely to experience any noticeable interruption. However, customers connected to a single SMPP server may experience a few minutes of connection loss, depending on their reconnect strategy. SMPP Servers in EU: smpp01.messagebird.com (35.204.9.113) smpp02.messagebird.com (35.204.29.87) smpp03.messagebird.com (35.204.127.67)

SMPP Platform maintenance (EU)

Dec <var data-var='date'>16</var>, <var data-var='time'>16:00</var> CET Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>16</var>, <var data-var='time'>13:31</var> CET Update - Maintenance is still in progress. We extend the window by an hour.Dec <var data-var='date'>16</var>, <var data-var='time'>11:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 9</var>, <var data-var='time'>14:42</var> CET Scheduled - Bird is conducting planned work on the 16th of December from 11:00 CET until 14:00 CET (10:00 AM - 01:00 PM UTC) on our SMPP servers in APAC. As part of routine maintenance on all SMPP servers, each server will be systematically taken out of service, one at a time. This maintenance will briefly disconnect all active connections to the given server. Connections are expected to recover automatically after the server maintenance. Customers connected to multiple SMPP servers are unlikely to experience any noticeable interruption. However, customers connected to a single SMPP server may experience a few minutes of connection loss, depending on their reconnect strategy. SMPP Servers in APAC: apac01.smpp.messagebird.com (34.124.135.118) apac02.smpp.messagebird.com (35.240.191.30) apac03.smpp.messagebird.com (34.124.237.193)

SMPP Platform maintenance (APAC)

Dec <var data-var='date'>11</var>, <var data-var='time'>01:32</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'>11</var>, <var data-var='time'>01:24</var> CET Update - We are continuing to monitor for any further issues.Dec <var data-var='date'>11</var>, <var data-var='time'>01:24</var> CET Monitoring - Our pipeline that was having issue has recovered. We are monitoring to ensure we stay in a good state. Very sorry for the inconvenience.Dec <var data-var='date'>10</var>, <var data-var='time'>22:26</var> CET Investigating - We are investigating a delay in email sending data. There is no delay in email sending.

Email data delay

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:31</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 4</var>, <var data-var='time'>18:14</var> CET Monitoring - The degradation has been mitigated and all service functionality has been fully restored.Dec <var data-var='date'> 4</var>, <var data-var='time'>17:16</var> CET Investigating - We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.

Degrade performance with Contacts

Dec <var data-var='date'> 4</var>, <var data-var='time'>17:17</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 2</var>, <var data-var='time'>15:33</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 1</var>, <var data-var='time'>11:58</var> CET Identified - We've identified the issue and are working with Meta (WhatsApp) to resolve it.Nov <var data-var='date'>27</var>, <var data-var='time'>11:57</var> CET Investigating - We are investigating issues preventing some customers from installing WhatsApp channels for pre-verified numbers only.

Intermittent issues installing WhatsApp channels

Dec <var data-var='date'> 4</var>, <var data-var='time'>10:37</var> CET Resolved - The incident has been resolvedDec <var data-var='date'> 4</var>, <var data-var='time'>10:31</var> CET Monitoring - We have identified the issue and a fix has been implemented. We are monitoring the situation.Dec <var data-var='date'> 4</var>, <var data-var='time'>10:19</var> CET Investigating - We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.

Dec <var data-var='date'> 4</var>, <var data-var='time'>05:48</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 4</var>, <var data-var='time'>05:38</var> CET Monitoring - A solution has been implemented and we are monitoring the results. No messages or data has been lost.Dec <var data-var='date'> 4</var>, <var data-var='time'>05:30</var> CET Update - The EU region is impactedDec <var data-var='date'> 4</var>, <var data-var='time'>05:22</var> CET Investigating - We are currently investigating this issue.

Failures executing journeys, processing contact events, segmentation and campaigns

Nov <var data-var='date'>28</var>, <var data-var='time'>20:52</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>28</var>, <var data-var='time'>19:13</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>28</var>, <var data-var='time'>19:04</var> CET Update - The segmentation issue in the EU region has been resolved. As part of our fix, contact updates in the EU and AP regions are experiencing delays. We expect this to be resolved within the next few minutes.Nov <var data-var='date'>28</var>, <var data-var='time'>18:01</var> CET Update - We are actively working on a fix. This issue only affects contacts that have not been updated since August 11, 2025.Nov <var data-var='date'>28</var>, <var data-var='time'>17:43</var> CET Identified - We have identified an issue affecting contact event segments in the EU and AP regions. Some segments may not include all contacts that match the event criteria. We are actively investigating and will provide updates as we work toward a resolution.

[EU and AP only] Missing contacts in some segments using contact events

Nov <var data-var='date'>26</var>, <var data-var='time'>19:23</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>26</var>, <var data-var='time'>17:14</var> CET Monitoring - Systems have stabilized. We are continuously monitoring the services.Nov <var data-var='date'>26</var>, <var data-var='time'>16:14</var> CET Update - We are continuing to work on the issue. Multiple services have recovered. Contacts, Journeys and Campaigns still experience degraded performance.Nov <var data-var='date'>26</var>, <var data-var='time'>13:24</var> CET Update - We are continuing to work on the issue. We see that there is very little impact at the moment but some underlying systems are still not stable.Nov <var data-var='date'>26</var>, <var data-var='time'>12:17</var> CET Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>26</var>, <var data-var='time'>11:49</var> CET Update - We are continuing to investigate this issue.Nov <var data-var='date'>26</var>, <var data-var='time'>11:42</var> CET Investigating - We are currently investigating this issue.

Nov <var data-var='date'>26</var>, <var data-var='time'>12:12</var> CET Resolved - We have deployed the proposed workaround and full service functionality has been restored.Nov <var data-var='date'>26</var>, <var data-var='time'>11:18</var> CET Update - Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.Nov <var data-var='date'>26</var>, <var data-var='time'>10:25</var> CET Update - We are continuing investigations.Nov <var data-var='date'>25</var>, <var data-var='time'>10:30</var> CET Update - We are continuing investigations alongside Meta engineering teams.Nov <var data-var='date'>24</var>, <var data-var='time'>18:43</var> CET Update - Meta's engineering team has been engaged for investigations.Nov <var data-var='date'>24</var>, <var data-var='time'>13:36</var> CET Identified - We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.Nov <var data-var='date'>24</var>, <var data-var='time'>12:47</var> CET Investigating - We are investigating issues preventing some customers from installing WhatsApp channels.

Nov <var data-var='date'>25</var>, <var data-var='time'>17:20</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>25</var>, <var data-var='time'>16:46</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>25</var>, <var data-var='time'>16:22</var> CET Investigating - We are currently investigating this issue.

Intermittent delays processing WhatsApp messages (Connectivity Platform)

Nov <var data-var='date'>12</var>, <var data-var='time'>22:40</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>12</var>, <var data-var='time'>22:03</var> CET Identified - We're currently experiencing an issue that is affecting the provisioning of new workspaces. Customers may encounter delays when creating new workspaces. Our team is investigating and working to resolve this as quickly as possible.

Is MessageBird down?

MessageBird status is UP

Lastest published events

Wait step in automations having degraded performance

New campaign activation failures in EP marketing suite

Failures adding contacts to lists

MessageBird Services, Components and Regions

Recent MessageBird events

Wait step in automations having degraded performance

New campaign activation failures in EP marketing suite

Failures adding contacts to lists

Delays processing flow events in AP - south 1

Delays in processing a subset of flows & journeys contact-added-to-list triggers

MMS service is currently experiencing issues delivering to US numbers

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Is MessageBird down?

MessageBird status is UP

Lastest published events

Wait step in automations having degraded performance

New campaign activation failures in EP marketing suite

Failures adding contacts to lists

MessageBird Services, Components and Regions

Recent MessageBird events

Wait step in automations having degraded performance

New campaign activation failures in EP marketing suite

Failures adding contacts to lists

Delays processing flow events in AP - south 1

Delays in processing a subset of flows & journeys contact-added-to-list triggers

MMS service is currently experiencing issues delivering to US numbers

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!