Jul <var data-var='date'>10</var>, <var data-var='time'>07:05</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>10</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:49</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Routine maintenance

Jun <var data-var='date'>16</var>, <var data-var='time'>11:11</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>00:28</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Jun <var data-var='date'>10</var>, <var data-var='time'>11:16</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>17:18</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Apr <var data-var='date'>15</var>, <var data-var='time'>08:07</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>08:07</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>08:07</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>07:52</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:37</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>09:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Jan <var data-var='date'>27</var>, <var data-var='time'>07:31</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>27</var>, <var data-var='time'>07:30</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>07:20</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>07:14</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Jan <var data-var='date'>12</var>, <var data-var='time'>09:34</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>12</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>12</var>, <var data-var='time'>09:27</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Nov <var data-var='date'>18</var>, <var data-var='time'>19:15</var> UTC Resolved - The issue has been fully resolved, and all services are operating normally. Thank you for your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>14:41</var> UTC Update - Service functionality appears to have been restored. Members should now be able to sign in and complete checkout normally. We are continuing to monitor the situation closely to ensure everything remains stable. Further updates will be provided if anything changes. Thank you for your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>14:27</var> UTC Investigating - We are currently experiencing an issue with one of our upstream service providers that is affecting certain regions. As a result, some parts of our application may be unavailable for some users. At this time, members in affected regions may be unable to sign in (already-signed-in members are not affected), and the checkout process may not be functioning as expected. Other regions may be unaffected. Our team is actively monitoring the situation and working to mitigate the impact. We will provide updates as more information becomes available. Thank you for your patience.

Service Degradation

Oct <var data-var='date'>22</var>, <var data-var='time'>11:59</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>11:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>15</var>, <var data-var='time'>18:04</var> UTC Scheduled - We will be undergoing scheduled maintenance to perform important updates. During the maintenance, the app will be completely inaccessible, including the overlay, member UI, checkout, admin dashboard, and API. We'll update this page when it has finished.

Scheduled maintenance

Oct <var data-var='date'>20</var>, <var data-var='time'>21:12</var> UTC Resolved - We'll consider this incident resolved since the application has been operational for the past 5 hours. We'll continue monitoring our upstream providers nevertheless. Oct <var data-var='date'>20</var>, <var data-var='time'>16:18</var> UTC Monitoring - Our application is back online, but we'll keep monitoring it and inform you of any changes. Our upstream providers are still working on fully resolving the issue. Oct <var data-var='date'>20</var>, <var data-var='time'>15:26</var> UTC Investigating - We’re currently experiencing service disruptions due to ongoing issues with our upstream providers (AWS and Heroku). Our team is monitoring the situation and will provide updates as they become available.

Aug <var data-var='date'>21</var>, <var data-var='time'>07:06</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>09:57</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Jun <var data-var='date'>11</var>, <var data-var='time'>02:08</var> UTC Resolved - While our upstream provider is still working on resolving the incident, Memberful is no longer being affected by it. All systems are operating normally. Thank you for your patience during this incident. Jun <var data-var='date'>10</var>, <var data-var='time'>23:12</var> UTC Monitoring - Our upstream provider is still working on resolving the incident and has partially fixed the problem. The following components are now working normally: • Renewal and deactivation of subscriptions • Delivery of scheduled posts • Delivery of retention offers We're continuing to monitor the situation and will provide updates as we confirm the provider has fully resolved the issue. Jun <var data-var='date'>10</var>, <var data-var='time'>20:20</var> UTC Update - Our upstream provider is still working on resolving the incident. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue. Jun <var data-var='date'>10</var>, <var data-var='time'>17:17</var> UTC Identified - We're currently experiencing a delay in performing certain recurring tasks due to an issue with our upstream provider. The following components are affected: - Renewal and deactivation of subscriptions - Delivery of scheduled posts - Delivery of retention offers These actions will be performed as soon as the upstream provider has fixed the incident. Members with expired subscriptions will retain their access in the meantime. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Issue with upstream provider delaying certain actions

May <var data-var='date'> 7</var>, <var data-var='time'>06:08</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>06:06</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'> 7</var>, <var data-var='time'>05:45</var> UTC Scheduled - We will be performing routine maintenance. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Feb <var data-var='date'>10</var>, <var data-var='time'>08:32</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>08:14</var> UTC Scheduled - We will be performing routine maintenance shortly. During this time, the app will be temporarily unavailable. We expect this to be brief and will restore full service as soon as possible. Thank you for your patience!

Jun <var data-var='date'>17</var>, <var data-var='time'>22:15</var> UTC Resolved - Our upstream provider is recovering and emails are sending. Jun <var data-var='date'>17</var>, <var data-var='time'>19:40</var> UTC Monitoring - We're monitoring delays affecting email delivery due to an incident with our upstream provider. Delayed messages will still be delivered.

Delayed email delivery

Mar <var data-var='date'>17</var>, <var data-var='time'>03:29</var> UTC Resolved - Our upstream provider has resolved the incident. Today's Metrics are updating normally and all scheduled Posts are delivering as expected. Mar <var data-var='date'>17</var>, <var data-var='time'>01:17</var> UTC Monitoring - We're currently experiencing a delay in updating today's Metrics and delivering scheduled Posts due to an issue with our upstream provider. They'll be updated and delivered as soon as the problem has been fixed. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Issue with upstream provider delaying certain tasks

Feb <var data-var='date'>25</var>, <var data-var='time'>04:01</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>17:49</var> UTC Scheduled - Our upstream provider will be undergoing scheduled maintenance to perform important updates. During the maintenance, delivery of Memberful's transactional emails and Posts may be slightly delayed. We'll update this page when it has finished.

Feb <var data-var='date'>17</var>, <var data-var='time'>22:17</var> UTC Completed - Tonights planned Maintenance has been postponed. A new maintenance notice will be posted on our Status Page with updated information. Feb <var data-var='date'>14</var>, <var data-var='time'>00:51</var> UTC Scheduled - Our upstream provider will be undergoing scheduled maintenance to perform important updates. During the maintenance, delivery of Memberful's transactional emails and Posts may be slightly delayed. We'll update this page when it has finished.

Feb <var data-var='date'> 3</var>, <var data-var='time'>18:47</var> UTC Resolved - The queues are caught up and all sending is back to normal now. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:40</var> UTC Identified - Our upstream provider has identified the issue and the queues are coming down rapidly. They should be back to normal shortly. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:24</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>18:23</var> UTC Investigating - We're currently experiencing a delay in email delivery due to an issue with our upstream provider. Messages are still being delivered, but there is a delay of 10+ minutes. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Issue with upstream provider delaying email delivery

Dec <var data-var='date'>18</var>, <var data-var='time'>12:17</var> UTC Completed - The scheduled maintenance has been completed and the app is back online. Dec <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>13</var>, <var data-var='time'>20:27</var> UTC Scheduled - We will be undergoing scheduled maintenance to perform important updates. During the maintenance, the app will be completely inaccessible, including the overlay, member UI, checkout, admin dashboard, and API. We'll update this page when it has finished.

Scheduled Maintenance

Dec <var data-var='date'>17</var>, <var data-var='time'>20:39</var> UTC Resolved - Our upstream provider has resolved the incident and all emails are being delivered normally. Dec <var data-var='date'>17</var>, <var data-var='time'>05:26</var> UTC Update - Our upstream provider has identified the root cause of the issue and is working on full mitigation. The provider is continuing to send emails and working through the queues. We will update more as we have more information. Dec <var data-var='date'>17</var>, <var data-var='time'>01:07</var> UTC Monitoring - We're still experiencing a delay in email delivery due to an issue with our upstream provider. They are still processing and sending emails, but with a large delay. They are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Dec <var data-var='date'>17</var>, <var data-var='time'>00:27</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>20:12</var> UTC Monitoring - We're currently experiencing a delay in email delivery due to an issue with our upstream provider. They will be delivered as soon as the provider has fixed the issue. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Aug <var data-var='date'>24</var>, <var data-var='time'>03:19</var> UTC Resolved - We are no longer seeing issues with custom domains and the upstream provider believes the problem has been completely mitigated. Aug <var data-var='date'>24</var>, <var data-var='time'>01:26</var> UTC Monitoring - The upstream provider is fixing the issue, and as a result, most of the accounts using custom domains are back online. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue. Aug <var data-var='date'>24</var>, <var data-var='time'>00:53</var> UTC Identified - Customers with custom domains are experiencing service outages due to an issue with an upstream provider. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Issue with upstream provider affecting custom domains

Aug <var data-var='date'>24</var>, <var data-var='time'>00:54</var> UTC Resolved - The issue has been resolved for customers not using custom domains. If you use custom domains, please see the new incident: https://status.memberful.com/incidents/qvy9lyz65nf1 Aug <var data-var='date'>24</var>, <var data-var='time'>00:15</var> UTC Update - We have implemented a workaround that bypasses our upstream provider and restores access to the app, but customers using custom domains are still affected by the outage. Aug <var data-var='date'>23</var>, <var data-var='time'>23:30</var> UTC Identified - We're currently experiencing a service outage related to an upstream provider. We'll continue to post updates while we monitor the situation and confirm when our provider has fully resolved the issue.

Is Memberful down?

Memberful status is UP

Lastest published events

Routine maintenance

Routine maintenance

Routine maintenance

Memberful Services, Components and Regions

Recent Memberful events

Routine maintenance

Routine maintenance

Routine maintenance

Routine maintenance

Routine maintenance

Routine maintenance