Oct <var data-var='date'>30</var>, <var data-var='time'>01:30</var> UTC Resolved - From 9:30pm EDT to 10:05pm EDT we observed that web applications in China may have been intermittently available, due to a configuration issue. The service was stabilized quickly as we proceeded to investigate and fix the root cause. Impact was intermittent for about 35 minutes.

Web applications intermittently available in China

Oct <var data-var='date'>20</var>, <var data-var='time'>07:30</var> UTC Resolved - We sustained impact to the Medable Cortex file upload functionality from 3:20am to 4:40am EDT on 10/20/2025 due to unavailability of the AWS SQS service in the US-East1 Datacenter.

File Uploads unavailable during AWS outage

Aug <var data-var='date'>27</var>, <var data-var='time'>15:00</var> UTC Resolved - We encountered a total of 17 min of downtime, during a 40 minute period of general instability in our EU1-Prod region on 8/27 between 11:10am EDT and 11:50am EDT. This was due to a database maintenance activity which was performed incorrectly and was not expected to cause impact.

Cortex EU1 Service Outage

Sep <var data-var='date'> 1</var>, <var data-var='time'>04:00</var> UTC Resolved - We are currently investigating an issue where SMS notifications are not being delivered to US phone numbers.

SMS Notifications not functioning for US numbers.

Apr <var data-var='date'>27</var>, <var data-var='time'>07:30</var> UTC Resolved - Our email delivery provider stopped delivering emails for 4 hours due to an unforeseen account related issue. This has been resolved.

Email notifications not functioning

Nov <var data-var='date'> 8</var>, <var data-var='time'>09:18</var> UTC Resolved - On 11/8/2022 from 1:18am PST to 2:28am PST the Web Application proxy service went down rendering all web applications unavailable, Including Study Manager and Patient App Web. Upon investigation, action was taken to restore the service and all applications were available shortly thereafter.

Outage on US Prod

Oct <var data-var='date'>21</var>, <var data-var='time'>02:25</var> UTC Resolved - We had a breif (5 min outage) on our US prod environment due to database maintenance. This was not expected to cause impact, but unforeseen factors required us to redeploy the API services after we finished the DB maintenance activity. We do not expect this to be repeated.

Aug <var data-var='date'>15</var>, <var data-var='time'>19:50</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>15</var>, <var data-var='time'>18:27</var> UTC Update - All services are operational.Aug <var data-var='date'>15</var>, <var data-var='time'>16:58</var> UTC Investigating - We are currently investigating an issue affecting our Development environment in North America. More updates to follow shortly

API Outage on our Development environmment

Dec <var data-var='date'> 6</var>, <var data-var='time'>19:30</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 6</var>, <var data-var='time'>19:27</var> UTC Identified - The issue has been identified and a fix is being implemented.

API Outage

Nov <var data-var='date'> 8</var>, <var data-var='time'>23:50</var> UTC Resolved - This incident has been resolved. A review of todays outages is underway and updates and RCA will be provided soon.Nov <var data-var='date'> 8</var>, <var data-var='time'>23:47</var> UTC Investigating - We are currently investigating this issue.

Nov <var data-var='date'> 8</var>, <var data-var='time'>23:46</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'> 8</var>, <var data-var='time'>23:43</var> UTC Investigating - We are currently investigating this issue.

Apr <var data-var='date'>23</var>, <var data-var='time'>18:41</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'>23</var>, <var data-var='time'>18:35</var> UTC Investigating - We are currently investigating this issue.

Apr <var data-var='date'>27</var>, <var data-var='time'>19:20</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC Investigating - We are currently investigating this issue.

File access and uploading unavailable in dev environment

Apr <var data-var='date'>13</var>, <var data-var='time'>19:37</var> UTC Resolved - Platform availability was restored at 19:18 UTC. We've been monitoring the fix and will continue to monitor.Apr <var data-var='date'>13</var>, <var data-var='time'>19:18</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'>13</var>, <var data-var='time'>19:15</var> UTC Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'>13</var>, <var data-var='time'>18:21</var> UTC Investigating - We are currently investigating this issue.

Mar <var data-var='date'> 6</var>, <var data-var='time'>13:35</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>12:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 6</var>, <var data-var='time'>12:01</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> UTC Investigating - We are investigating an issue where some endpoints are having difficulty establishing TLS handshake.

Performance issue (TLS handshake on API endpoints)

Jul <var data-var='date'>17</var>, <var data-var='time'>19:56</var> UTC Resolved - The issue has been resolved. We are continuing to monitor our infrastructure provider's response to the issue and will provide updates here.Jul <var data-var='date'>17</var>, <var data-var='time'>19:54</var> UTC Monitoring - We are monitoring our infrastructure provider's response to the issue and will update accordingly.Jul <var data-var='date'>17</var>, <var data-var='time'>19:39</var> UTC Identified - The issue has been identified as a networking issue with our infrastructure provider's load balancers that is leading to 502 errors being returned to clients.Jul <var data-var='date'>17</var>, <var data-var='time'>19:38</var> UTC Update - We are continuing to investigate this issue.Jul <var data-var='date'>17</var>, <var data-var='time'>19:22</var> UTC Investigating - We are currently investigating an issue impacting the cortex web apps in prod and dev. The Cortex API remains available. Customer end-user applications are not impacted.

Cortex Web App Connectivity Issues (Dev and Prod)

Mar <var data-var='date'>20</var>, <var data-var='time'>03:41</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>20</var>, <var data-var='time'>03:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>17:48</var> UTC Scheduled - Important maintenance will take place on all environments. Impact on the api.medable.com, app.medable.com, api.dev.medable.com, and app.dev.medable.com endpoints should be minimal but availability may be intermittent for a short period of time. We expect the maintenance to take less than an hour.

Security maintenance (Production and Development Environments)

Oct <var data-var='date'>12</var>, <var data-var='time'>22:07</var> UTC Resolved - All services have been restored. We are working with our infrastructure partners to identify the root cause and steps to prevent the issue in the future.Oct <var data-var='date'>12</var>, <var data-var='time'>22:03</var> UTC Investigating - We are investigating an outage across dev and production. We will report back with more details as we have them.

Outage

Aug <var data-var='date'>31</var>, <var data-var='time'>06:12</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>31</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>29</var>, <var data-var='time'>17:33</var> UTC Scheduled - Important maintenance will take place on the production environment. Impact on the api.medable.com and app.medable.com should be minimal but availability may be intermittent for a short period of time. We expect the maintenance to take less than an hour.

Prod maintenance

Aug <var data-var='date'>30</var>, <var data-var='time'>05:31</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>30</var>, <var data-var='time'>05:23</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>29</var>, <var data-var='time'>17:32</var> UTC Scheduled - Important maintenance will take place on the development environment. Impact on the api.dev.medable.com and app.dev.medable.com should be minimal but availability may be intermittent for a short period of time. We expect the maintenance to take less than an hour.

Dev mainenance

Aug <var data-var='date'>29</var>, <var data-var='time'>15:44</var> UTC Resolved - Dev API restored. We will update with details on the cause shortly.Aug <var data-var='date'>29</var>, <var data-var='time'>14:45</var> UTC Update - The development api is experiencing an outage. We are investigating now and will update with more details as we have them.Aug <var data-var='date'>29</var>, <var data-var='time'>14:44</var> UTC Investigating - We are currently investigating this issue.

Dev API Outage

Aug <var data-var='date'>29</var>, <var data-var='time'>13:35</var> UTC Resolved - The outage has been resolved. All production services are operational. We will report back with an analysis of the situation shortly.Aug <var data-var='date'>29</var>, <var data-var='time'>10:35</var> UTC Investigating - Medable is experiencing an outage in the production api environment. The issue is under investigation, currently.

Production API outage

Apr <var data-var='date'>24</var>, <var data-var='time'>21:42</var> UTC Resolved - All services restored. The cause was a brief routing issue that was quickly identified by monitoring agents and mitigated. The affected timeframe was approximately 5 minutes. We have worked with our partners to add additional safety checks to prevent this issue from occurring again.Apr <var data-var='date'>24</var>, <var data-var='time'>21:33</var> UTC Investigating - We are experiencing an outage across all services. We are investigating the cause and will report back with more details.

Outage across all services

Mar <var data-var='date'>16</var>, <var data-var='time'>22:20</var> UTC Resolved - Performance in the dev environments has been restored to normal. We will continue to monitor dev closely and will report back with details on the resolution.Mar <var data-var='date'>16</var>, <var data-var='time'>17:49</var> UTC Update - We continue to investigate the timeout issue and are exploring a number of paths. We are very sorry for the interruption this has caused in development efforts for many organizations. We will continue to work as quickly as possible to resolve this issue and resume normal operations in the development environments.Mar <var data-var='date'>15</var>, <var data-var='time'>19:41</var> UTC Update - We continue to investigate the timeout issues in api.dev. As we discover more details we will present them here.Mar <var data-var='date'>15</var>, <var data-var='time'>16:17</var> UTC Investigating - We are investigating an issue in the development environment that is leading to timeout errors through the API.

Performance degradation in development environment

Mar <var data-var='date'> 8</var>, <var data-var='time'>22:43</var> UTC Resolved - The db replica causing the degraded performance has been replaced successfully. Affected orgs should see query performance returned to normal.Mar <var data-var='date'> 8</var>, <var data-var='time'>13:37</var> UTC Identified - We've identified a performance issue in a database cluster member. We are working to resolve the issue as quickly as possible and will report back with more details.

Is Medable down?

Medable status is UP

Lastest published events

Web applications intermittently available in China

File Uploads unavailable during AWS outage

Cortex EU1 Service Outage

Medable Services, Components and Regions

Recent Medable events

Web applications intermittently available in China

File Uploads unavailable during AWS outage

Cortex EU1 Service Outage

SMS Notifications not functioning for US numbers.

Email notifications not functioning

Outage on US Prod

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Is Medable down?

Medable status is UP

Lastest published events

Web applications intermittently available in China

File Uploads unavailable during AWS outage

Cortex EU1 Service Outage

Medable Services, Components and Regions

Recent Medable events

Web applications intermittently available in China

File Uploads unavailable during AWS outage

Cortex EU1 Service Outage

SMS Notifications not functioning for US numbers.

Email notifications not functioning

Outage on US Prod

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!