Jul <var data-var='date'>24</var>, <var data-var='time'>07:32</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>07:21</var> EDT Monitoring - We are aware of and investigating issues affecting access to Maxio Advanced Billing due to a third-party service issue. We are actively monitoring the situation and will provide updates as more information becomes available.

Maxio Advanced Billing Service Disruption (Third-Party Service Issue)

Jul <var data-var='date'>10</var>, <var data-var='time'>11:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>11:08</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>10</var>, <var data-var='time'>11:07</var> EDT Investigating - We are currently investigating this issue.

Public Signup Page Degradation

Jul <var data-var='date'> 7</var>, <var data-var='time'>07:55</var> EDT Resolved - Maxio Core encountered issues with UI Elements not displaying correctly within the application. Our engineering team quickly identified and resolved the issue.

Maxio Core UI Elements not displaying correctly

Jun <var data-var='date'>19</var>, <var data-var='time'>17:36</var> EDT Resolved - This incident has been resolved. As part of our remediation efforts, we identified invoices impacted by the issue and are actively resending any affected e-Bills that had not already been resent manually after the fix was released. No further customer action is required at this time. We apologize for the disruption this caused and appreciate your patience while our team investigated and resolved the issue. Jun <var data-var='date'>19</var>, <var data-var='time'>15:17</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>14:42</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>19</var>, <var data-var='time'>13:59</var> EDT Investigating - We are currently investigating reports of e-invoice emails not being sent.

Maxio E-Invoicing Degraded Performance

Jun <var data-var='date'>15</var>, <var data-var='time'>16:25</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>16:21</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>15</var>, <var data-var='time'>15:50</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>15</var>, <var data-var='time'>15:30</var> EDT Investigating - We are currently investigating an issue affecting the Maxio HubSpot integration. Some merchants may be unable to create subscriptions from HubSpot deals. Our team has identified a likely source of the issue and is actively working on mitigation. We will provide another update once we have more information.

Advanced Billing HubSpot Integration Subscription Creation Failures

Jun <var data-var='date'>10</var>, <var data-var='time'>16:47</var> EDT Resolved - This incident has been resolved. Our team has implemented a fix and confirmed that impacted requests are processing normally again, including affected integration workflows. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service. Jun <var data-var='date'>10</var>, <var data-var='time'>15:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>15:27</var> EDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>14:58</var> EDT Identified - A recent API behavior change is causing some merchant requests with unexpected or unsupported fields to fail with validation errors (422 responses). This is impacting multiple workflows and merchants, including the HubSpot integration. We have identified the underlying issue and are actively working to restore expected behavior as quickly as possible.

Advanced Billing Subscriptions API endpoints rejecting unrecognized fields

May <var data-var='date'>22</var>, <var data-var='time'>08:30</var> EDT Resolved - Maxio encountered issues with icons not displaying within the application. Our engineering team quickly identified and resolved the issue.

App Icons Not Displaying

May <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> EDT Resolved - The incident causing unexpected 503 errors during today’s platform release has been resolved. Some customers may continue to briefly experience cached errors for the next few minutes as systems fully recover. May <var data-var='date'> 8</var>, <var data-var='time'>09:44</var> EDT Investigating - We are currently investigating elevated 503 errors. Some customers may experience intermittent errors or degraded availability. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide another update as soon as we have more information.

Maxio Platform 503 Errors

Apr <var data-var='date'>20</var>, <var data-var='time'>13:34</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>13:29</var> EDT Monitoring - A fix has been implemented and we are currently monitoring the results. Our investigation determined that the 502 errors were caused by timeouts and occurred for users when viewing consolidated invoices directly in the application UI or when accessing invoice PDFs via the API. While initial reports suggested broader API impact, we have since confirmed that standard invoice API endpoints and public invoice URLs were not affected, with the exception of PDF retrieval. No underlying invoice data was impacted. Apr <var data-var='date'>20</var>, <var data-var='time'>12:58</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>20</var>, <var data-var='time'>12:53</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>20</var>, <var data-var='time'>12:24</var> EDT Investigating - We are currently investigating an issue where some Advanced Billing invoices are returning 500 errors when accessed via the application UI. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

Advanced Billing: Invoice Viewing Errors (UI & API)

Apr <var data-var='date'>14</var>, <var data-var='time'>03:02</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>16:39</var> EDT Update - We have implemented changes to address an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are monitoring progress as updates continue to take effect. Thank you for your patience. Apr <var data-var='date'>13</var>, <var data-var='time'>14:07</var> EDT Update - We have implemented a partial fix for an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are continuing to investigate and work on additional changes to fully resolve the issue. Apr <var data-var='date'>13</var>, <var data-var='time'>13:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>13:29</var> EDT Identified - We are currently investigating and fixing an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. Thank you for your patience while we work to resolve this.

Maxio Platform E-Billing Degradation

Apr <var data-var='date'> 1</var>, <var data-var='time'>16:58</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>16:58</var> EDT Update - The root cause of the issue has been fully identified and resolved, and system performance has returned to normal. We have been monitoring closely and are confident the platform is operating as expected. No action is required at this time. Thank you for your patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:51</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:06</var> EDT Identified - We have identified the issue causing degraded system performance. Our team is actively working on implementing a solution, and you may start seeing improvements as we continue to restore normal performance. We will continue to share updates as progress is made. Thank you for your patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:25</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:25</var> EDT Investigating - We are currently investigating degraded performance impacting some areas of our system, which may affect processing times and related functionality. Our team is actively working to restore normal performance as quickly as possible. We will continue to share updates as we have more information. Thank you for your patience.

Advanced Billing System Performance Degradation

Feb <var data-var='date'>11</var>, <var data-var='time'>13:20</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>13:17</var> EST Monitoring - We have rolled back the earlier release that caused Stripe payment failures within Advanced Billing. Payment processing has been restored and we are actively monitoring. Any payments that failed due to this issue can now be safely retried, either manually or through automatic dunning where enabled. We sincerely apologize for the disruption and appreciate your patience. Feb <var data-var='date'>11</var>, <var data-var='time'>13:00</var> EST Identified - Earlier today, we released an update to our Stripe integration within Advanced Billing to support enhanced validation requirements for Commercial Enhanced Data Program (CEDP) data. This update introduced an unintended regression that caused some payments to fail due to stricter validation of certain line-item values. This behavior is limited to Stripe processing within Advanced Billing. We are in the process reverting the release to restore normal processing and will provide an update once the rollback is complete.

Stripe (Advanced Billing) Payment Processing Issue

Feb <var data-var='date'> 3</var>, <var data-var='time'>20:33</var> EST Resolved - We have deployed a fix and this incident is now resolved. Background jobs for integration syncs and exports/imports are running normally again. We will also be implementing additional safeguards to help prevent this issue from recurring. Feb <var data-var='date'> 3</var>, <var data-var='time'>20:28</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 3</var>, <var data-var='time'>20:25</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>19:58</var> EST Investigating - We are currently investigating reports of Integration syncs and exports not running in the Maxio Platform.

Maxio Platform Degradation: Integration Syncs & Exports

Jan <var data-var='date'>26</var>, <var data-var='time'>20:30</var> EST Resolved - Resolved — Advanced Billing experienced a very brief period of degraded performance lasting approximately 1 minute and 10 seconds between 01:32 UTC and 01:33 UTC on 1/27/2026. During this time, some requests may have returned 500-level responses. Normal processing continued, and the service quickly returned to full operational status.

Advanced Billing Brief Degraded Performance

Jan <var data-var='date'>21</var>, <var data-var='time'>16:11</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>16:03</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>15:13</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>21</var>, <var data-var='time'>15:08</var> EST Investigating - We’re currently investigating an issue where the horizontal scroll bar is missing on the Create Transactions screen (including when creating contracts with transactions), which prevents users from scrolling to view and enter values in all required columns.

Maxio Platform - Horizontal Scroll Bar Missing on Create Transactions Screen

Jan <var data-var='date'>17</var>, <var data-var='time'>04:29</var> EST Resolved - Between 2026-01-17 06:40:01 UTC and 2026-01-17 08:51:29 UTC Advanced Billing merchants using exchange rates experienced intermittent HTTP 500 errors on the Product Catalog and Subscription API endpoints due to a third-party service disruption with Open Exchange Rates. No data loss occurred (request/response errors only). This was mitigated on our end as of 2026-01-17 08:51:29 UTC, and service is operating normally.

Advanced Billing: Intermittent HTTP 500 Errors on Product Catalog & Subscription Endpoints (Third-Party Exchange Rates Outage)

Jan <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>10:41</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 8</var>, <var data-var='time'>10:39</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 8</var>, <var data-var='time'>10:32</var> EST Investigating - We are currently investigating an issue preventing some customers from adding ACH info via Plaid to pay e-Bills and update their e-Bill Billing Profile.

Plaid Bank Account Connection Not Loading for Some Customers on E-Billing Invoices and Profiles

Dec <var data-var='date'> 3</var>, <var data-var='time'>17:30</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:55</var> EST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:55</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:27</var> EST Identified - We are currently experiencing unexpected errors related to today’s release that may prevent some users from logging in or navigating the system. Our development team is actively investigating the cause and working to restore full functionality as quickly as possible. We will continue to share updates as we make progress. Thank you for your patience.

Maxio Core System Unexpected Errors

Nov <var data-var='date'>24</var>, <var data-var='time'>12:30</var> EST Resolved - Summary An update released earlier today introduced an unintended regression that caused human verification checks (via reCAPTCHA) to fail in Chargify.js. This prevented successful payment profile tokenizations with Chargify.js, and also prevented some customers from completing signups on Public Signup Pages and from updating payment information in the Billing Portal. Affected customers encountered an error stating that verification could not be completed. Impact From 11:43 AM CDT to 1:36 PM CDT, reCAPTCHA verification failed on pages utilizing Chargify.js, including in cases where the feature was not enabled. This blocked form submissions for impacted customers during that period. Resolution The issue was identified and the update responsible was promptly reverted, restoring normal functionality. Next Steps We are enhancing our release and validation processes to prevent similar issues in the future. We sincerely apologize for the disruption and appreciate your patience as we worked to address this matter.

ReCAPTCHA Verification Failure in Chargify.js

Oct <var data-var='date'>31</var>, <var data-var='time'>12:08</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>08:47</var> EDT Monitoring - During scheduled maintenance, an unexpected issue caused a brief 2–4 minute service interruption. Systems have recovered, and all services are currently operational. We are continuing to monitor to ensure full stability.

Maxio Platform Brief Interruption

Oct <var data-var='date'>27</var>, <var data-var='time'>10:52</var> EDT Resolved - This incident has been resolved. API calls, and signups/subscription creation attempts for sites during the full outage period time frame (13:12 UTC - 13:31 UTC) may have failed, and will need to be retried. Thank you for your patience as we worked to resolve this matter, and our sincere apologies for the disruption. Oct <var data-var='date'>27</var>, <var data-var='time'>10:05</var> EDT Update - We are continuing to monitor as there are still some intermittent errors occurring. Exports have been paused for the time being while we work to fully recover. Oct <var data-var='date'>27</var>, <var data-var='time'>09:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>27</var>, <var data-var='time'>09:21</var> EDT Investigating - We are currently investigating a system outage with Advanced Billing. Thank you for your patience as we work to resolve this as quickly as possible, and our apologies for the disruption.

Advanced Billing System Outage

Oct <var data-var='date'>15</var>, <var data-var='time'>14:18</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>15</var>, <var data-var='time'>13:47</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>15</var>, <var data-var='time'>13:34</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>15</var>, <var data-var='time'>12:31</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>15</var>, <var data-var='time'>12:06</var> EDT Investigating - We are currently investigating reports of Billing Portal Management Links not functioning correctly for some customers.

Billing Portal Management Links Not Functioning for Some Customers

Sep <var data-var='date'> 3</var>, <var data-var='time'>18:13</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:19</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:17</var> EDT Investigating - We are currently investigating an issue affecting emails and e-invoices in Maxio. Our team is actively working to identify the cause and will provide updates as soon as more information is available.

E-invoicing Outage

Aug <var data-var='date'>14</var>, <var data-var='time'>16:19</var> EDT Resolved - A fix has been released, and product creation is now functioning correctly in Advanced Billing. Any products that encountered errors during creation while this issue was ongoing have been fixed as well. Aug <var data-var='date'>14</var>, <var data-var='time'>15:09</var> EDT Update - We are continuing to work on a fix for this issue. Thank you for your patience as we work towards a resolution. Aug <var data-var='date'>14</var>, <var data-var='time'>14:06</var> EDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>14</var>, <var data-var='time'>13:06</var> EDT Identified - Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.

Product Creation Error in Advanced Billing

Jul <var data-var='date'>16</var>, <var data-var='time'>15:30</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>13:25</var> EDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>16</var>, <var data-var='time'>12:22</var> EDT Monitoring - Between 11:24 to 11:40 Eastern (specific times dependent on DNS caching and propagation delays) billingportal.com was not reachable. This was due to an unexpected side-effect of planned DNS maintenance. Our team is currently monitoring as DNS caching and propagation delays may cause the portal to be temporarily unreachable for some customers.

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Lastest published events

Maxio Advanced Billing Service Disruption (Third-Party Service Issue)

Public Signup Page Degradation

Maxio Core UI Elements not displaying correctly

Maxio Services, Components and Regions

Recent Maxio events

Maxio Advanced Billing Service Disruption (Third-Party Service Issue)

Public Signup Page Degradation

Maxio Core UI Elements not displaying correctly

Maxio E-Invoicing Degraded Performance

Advanced Billing HubSpot Integration Subscription Creation Failures

Advanced Billing Subscriptions API endpoints rejecting unrecognized fields