May <var data-var='date'>22</var>, <var data-var='time'>08:30</var> EDT Resolved - Maxio encountered issues with icons not displaying within the application. Our engineering team quickly identified and resolved the issue.

App Icons Not Displaying

May <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> EDT Resolved - The incident causing unexpected 503 errors during today’s platform release has been resolved. Some customers may continue to briefly experience cached errors for the next few minutes as systems fully recover. May <var data-var='date'> 8</var>, <var data-var='time'>09:44</var> EDT Investigating - We are currently investigating elevated 503 errors. Some customers may experience intermittent errors or degraded availability. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide another update as soon as we have more information.

Maxio Platform 503 Errors

Apr <var data-var='date'>20</var>, <var data-var='time'>13:34</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>13:29</var> EDT Monitoring - A fix has been implemented and we are currently monitoring the results. Our investigation determined that the 502 errors were caused by timeouts and occurred for users when viewing consolidated invoices directly in the application UI or when accessing invoice PDFs via the API. While initial reports suggested broader API impact, we have since confirmed that standard invoice API endpoints and public invoice URLs were not affected, with the exception of PDF retrieval. No underlying invoice data was impacted. Apr <var data-var='date'>20</var>, <var data-var='time'>12:58</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>20</var>, <var data-var='time'>12:53</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>20</var>, <var data-var='time'>12:24</var> EDT Investigating - We are currently investigating an issue where some Advanced Billing invoices are returning 500 errors when accessed via the application UI. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

Advanced Billing: Invoice Viewing Errors (UI & API)

Apr <var data-var='date'>14</var>, <var data-var='time'>03:02</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>16:39</var> EDT Update - We have implemented changes to address an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are monitoring progress as updates continue to take effect. Thank you for your patience. Apr <var data-var='date'>13</var>, <var data-var='time'>14:07</var> EDT Update - We have implemented a partial fix for an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are continuing to investigate and work on additional changes to fully resolve the issue. Apr <var data-var='date'>13</var>, <var data-var='time'>13:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>13:29</var> EDT Identified - We are currently investigating and fixing an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. Thank you for your patience while we work to resolve this.

Maxio Platform E-Billing Degradation

Apr <var data-var='date'> 1</var>, <var data-var='time'>16:58</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>16:58</var> EDT Update - The root cause of the issue has been fully identified and resolved, and system performance has returned to normal. We have been monitoring closely and are confident the platform is operating as expected. No action is required at this time. Thank you for your patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:51</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:06</var> EDT Identified - We have identified the issue causing degraded system performance. Our team is actively working on implementing a solution, and you may start seeing improvements as we continue to restore normal performance. We will continue to share updates as progress is made. Thank you for your patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:25</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:25</var> EDT Investigating - We are currently investigating degraded performance impacting some areas of our system, which may affect processing times and related functionality. Our team is actively working to restore normal performance as quickly as possible. We will continue to share updates as we have more information. Thank you for your patience.

Advanced Billing System Performance Degradation

Feb <var data-var='date'>11</var>, <var data-var='time'>13:20</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>13:17</var> EST Monitoring - We have rolled back the earlier release that caused Stripe payment failures within Advanced Billing. Payment processing has been restored and we are actively monitoring. Any payments that failed due to this issue can now be safely retried, either manually or through automatic dunning where enabled. We sincerely apologize for the disruption and appreciate your patience. Feb <var data-var='date'>11</var>, <var data-var='time'>13:00</var> EST Identified - Earlier today, we released an update to our Stripe integration within Advanced Billing to support enhanced validation requirements for Commercial Enhanced Data Program (CEDP) data. This update introduced an unintended regression that caused some payments to fail due to stricter validation of certain line-item values. This behavior is limited to Stripe processing within Advanced Billing. We are in the process reverting the release to restore normal processing and will provide an update once the rollback is complete.

Stripe (Advanced Billing) Payment Processing Issue

Feb <var data-var='date'> 3</var>, <var data-var='time'>20:33</var> EST Resolved - We have deployed a fix and this incident is now resolved. Background jobs for integration syncs and exports/imports are running normally again. We will also be implementing additional safeguards to help prevent this issue from recurring. Feb <var data-var='date'> 3</var>, <var data-var='time'>20:28</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 3</var>, <var data-var='time'>20:25</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>19:58</var> EST Investigating - We are currently investigating reports of Integration syncs and exports not running in the Maxio Platform.

Maxio Platform Degradation: Integration Syncs & Exports

Jan <var data-var='date'>26</var>, <var data-var='time'>20:30</var> EST Resolved - Resolved — Advanced Billing experienced a very brief period of degraded performance lasting approximately 1 minute and 10 seconds between 01:32 UTC and 01:33 UTC on 1/27/2026. During this time, some requests may have returned 500-level responses. Normal processing continued, and the service quickly returned to full operational status.

Advanced Billing Brief Degraded Performance

Jan <var data-var='date'>21</var>, <var data-var='time'>16:11</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>16:03</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>15:13</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>21</var>, <var data-var='time'>15:08</var> EST Investigating - We’re currently investigating an issue where the horizontal scroll bar is missing on the Create Transactions screen (including when creating contracts with transactions), which prevents users from scrolling to view and enter values in all required columns.

Maxio Platform - Horizontal Scroll Bar Missing on Create Transactions Screen

Jan <var data-var='date'>17</var>, <var data-var='time'>04:29</var> EST Resolved - Between 2026-01-17 06:40:01 UTC and 2026-01-17 08:51:29 UTC Advanced Billing merchants using exchange rates experienced intermittent HTTP 500 errors on the Product Catalog and Subscription API endpoints due to a third-party service disruption with Open Exchange Rates. No data loss occurred (request/response errors only). This was mitigated on our end as of 2026-01-17 08:51:29 UTC, and service is operating normally.

Advanced Billing: Intermittent HTTP 500 Errors on Product Catalog & Subscription Endpoints (Third-Party Exchange Rates Outage)

Jan <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>10:41</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 8</var>, <var data-var='time'>10:39</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 8</var>, <var data-var='time'>10:32</var> EST Investigating - We are currently investigating an issue preventing some customers from adding ACH info via Plaid to pay e-Bills and update their e-Bill Billing Profile.

Plaid Bank Account Connection Not Loading for Some Customers on E-Billing Invoices and Profiles

Dec <var data-var='date'> 3</var>, <var data-var='time'>17:30</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:55</var> EST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:55</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:27</var> EST Identified - We are currently experiencing unexpected errors related to today’s release that may prevent some users from logging in or navigating the system. Our development team is actively investigating the cause and working to restore full functionality as quickly as possible. We will continue to share updates as we make progress. Thank you for your patience.

Maxio Core System Unexpected Errors

Nov <var data-var='date'>24</var>, <var data-var='time'>12:30</var> EST Resolved - Summary An update released earlier today introduced an unintended regression that caused human verification checks (via reCAPTCHA) to fail in Chargify.js. This prevented successful payment profile tokenizations with Chargify.js, and also prevented some customers from completing signups on Public Signup Pages and from updating payment information in the Billing Portal. Affected customers encountered an error stating that verification could not be completed. Impact From 11:43 AM CDT to 1:36 PM CDT, reCAPTCHA verification failed on pages utilizing Chargify.js, including in cases where the feature was not enabled. This blocked form submissions for impacted customers during that period. Resolution The issue was identified and the update responsible was promptly reverted, restoring normal functionality. Next Steps We are enhancing our release and validation processes to prevent similar issues in the future. We sincerely apologize for the disruption and appreciate your patience as we worked to address this matter.

ReCAPTCHA Verification Failure in Chargify.js

Oct <var data-var='date'>31</var>, <var data-var='time'>12:08</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>31</var>, <var data-var='time'>08:47</var> EDT Monitoring - During scheduled maintenance, an unexpected issue caused a brief 2–4 minute service interruption. Systems have recovered, and all services are currently operational. We are continuing to monitor to ensure full stability.

Maxio Platform Brief Interruption

Oct <var data-var='date'>27</var>, <var data-var='time'>10:52</var> EDT Resolved - This incident has been resolved. API calls, and signups/subscription creation attempts for sites during the full outage period time frame (13:12 UTC - 13:31 UTC) may have failed, and will need to be retried. Thank you for your patience as we worked to resolve this matter, and our sincere apologies for the disruption. Oct <var data-var='date'>27</var>, <var data-var='time'>10:05</var> EDT Update - We are continuing to monitor as there are still some intermittent errors occurring. Exports have been paused for the time being while we work to fully recover. Oct <var data-var='date'>27</var>, <var data-var='time'>09:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>27</var>, <var data-var='time'>09:21</var> EDT Investigating - We are currently investigating a system outage with Advanced Billing. Thank you for your patience as we work to resolve this as quickly as possible, and our apologies for the disruption.

Advanced Billing System Outage

Oct <var data-var='date'>15</var>, <var data-var='time'>14:18</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>15</var>, <var data-var='time'>13:47</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>15</var>, <var data-var='time'>13:34</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>15</var>, <var data-var='time'>12:31</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>15</var>, <var data-var='time'>12:06</var> EDT Investigating - We are currently investigating reports of Billing Portal Management Links not functioning correctly for some customers.

Billing Portal Management Links Not Functioning for Some Customers

Sep <var data-var='date'> 3</var>, <var data-var='time'>18:13</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:19</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:17</var> EDT Investigating - We are currently investigating an issue affecting emails and e-invoices in Maxio. Our team is actively working to identify the cause and will provide updates as soon as more information is available.

E-invoicing Outage

Aug <var data-var='date'>14</var>, <var data-var='time'>16:19</var> EDT Resolved - A fix has been released, and product creation is now functioning correctly in Advanced Billing. Any products that encountered errors during creation while this issue was ongoing have been fixed as well. Aug <var data-var='date'>14</var>, <var data-var='time'>15:09</var> EDT Update - We are continuing to work on a fix for this issue. Thank you for your patience as we work towards a resolution. Aug <var data-var='date'>14</var>, <var data-var='time'>14:06</var> EDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>14</var>, <var data-var='time'>13:06</var> EDT Identified - Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.

Product Creation Error in Advanced Billing

Jul <var data-var='date'>16</var>, <var data-var='time'>15:30</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>13:25</var> EDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>16</var>, <var data-var='time'>12:22</var> EDT Monitoring - Between 11:24 to 11:40 Eastern (specific times dependent on DNS caching and propagation delays) billingportal.com was not reachable. This was due to an unexpected side-effect of planned DNS maintenance. Our team is currently monitoring as DNS caching and propagation delays may cause the portal to be temporarily unreachable for some customers.

Billing Portal Temporarily Unreachable

May <var data-var='date'>13</var>, <var data-var='time'>11:56</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>11:51</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>11:38</var> EDT Investigating - We are currently investigating an error for the Next Billing date that is occurring for some Advanced Billing subscriptions in the UI. This error also prevents Proforma Previews from being generated for impacted subscriptions.

Subscription Next Billing Date Error in UI for Some Subscriptions

Apr <var data-var='date'>24</var>, <var data-var='time'>16:21</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>15:54</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>15:50</var> EDT Investigating - During a scheduled release that was not expected to cause downtime, an issue occurred that is currently causing certain Maxio platform accounts to be temporarily unavailable. Impacted users are receiving a 503 error when attempting to access their accounts. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

Maxio Platform 503 Error Access Issues

Mar <var data-var='date'>31</var>, <var data-var='time'>19:28</var> EDT Resolved - Service has been fully restored, but any usage submissions that received a 500 error during the affected periods will need to be resent. Please reach out to our Support team should you require logs of specific usage API calls that were impacted as we are happy to provide these. We apologize for this disruption. We are implementing improvements to our systems to prevent similar issues in the future. Thank you for your patience and understanding. Mar <var data-var='date'>31</var>, <var data-var='time'>19:24</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>18:58</var> EDT Identified - We experienced an issue with the Advanced Billing "Create Usage" API endpoint between the 2025-03-31 17:49:38 -0400 and 2025-03-31 18:22:21 -0400, and 2025-03-31 18:42:22 -0400 - 2025-03-31 18:49:36 -0400 where timeouts resulted in 500 errors. This was caused by an unexpected load increase from a separate service, which impacted the performance of the Usage endpoint. The underlying issue has been identified and system performance has stabilized. A full resolution is in progress.

Advanced Billing - API Service Interruption on "Create Usage" Endpoint

Mar <var data-var='date'>10</var>, <var data-var='time'>10:00</var> EDT Resolved - Incident Dates: Start: 03/10/2025 End: 03/11/2025 Root Cause: A rare communication issue between a background server and an internal service caused disruptions in webhook processing. Impact: Some webhook events were not delivered as expected, potentially leading to delays or inconsistencies for systems relying solely on those notifications. Resolution & Mitigation Steps: The issue was identified and resolved. Monitoring has been improved to catch similar issues earlier. Additional internal safeguards have been put in place to prevent recurrence. Actions Needed: We will contact affected customers to inform them of the issue. Customers will be given the option to have any missing webhook events resent. Best Practices Reminder (link below): Webhooks are asynchronous. We strive for timely delivery, but we DO NOT recommend relying on them for time-sensitive events. Do not block users based on webhook responses. The recommended approach is to verify subscription status using the Subscriptions API. https://developers.maxio.com/http/getting-started/about-the-api/webhooks#best-practices

Webhook Delivery Delays

Feb <var data-var='date'>21</var>, <var data-var='time'>10:15</var> EST Resolved - Incident Overview: A recent configuration change introduced an unintended impact on payment processing, causing payment profile tokenization failures for a subset of customers. The issue was quickly identified and resolved, restoring normal operations. Root Cause: An internal adjustment altered the way certain payment profile tokenization requests were handled, affecting the communication between systems and leading to failures in storing these payment profiles. Resolution & Next Steps: - The adjustment has been reverted to restore expected functionality. - Additional monitoring has been implemented to detect similar issues earlier. - A review process is in place to improve testing and validation of future changes. Potential Actions Needed: We recommend that customers whose signups or payment profile updates failed retry their transactions. If any issues persist, they should reach out to support for further assistance.

Maxio Payments: Tokenization Processing Issue

Feb <var data-var='date'>17</var>, <var data-var='time'>10:30</var> EST Resolved - Incident Summary: On February 17, 2025, from 10:31:57 AM to 10:32:13 AM EST, A system change caused an unexpected service disruption of 16 seconds. During this time, some users experienced temporary unavailability via the API and UI, with a limited number of lost connections. Resolution: The issue was quickly identified and resolved. The system is now fully operational. Next Steps: Customers who encountered a 500 error during this period should retry their API requests. We are reviewing our processes to prevent similar occurrences in the future.

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App Icons Not Displaying

Maxio Platform 503 Errors

Advanced Billing: Invoice Viewing Errors (UI & API)

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Stripe (Advanced Billing) Payment Processing Issue

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Is Maxio down?

Maxio status is UP

Lastest published events

App Icons Not Displaying

Maxio Platform 503 Errors

Advanced Billing: Invoice Viewing Errors (UI & API)

Maxio Services, Components and Regions

Recent Maxio events

App Icons Not Displaying

Maxio Platform 503 Errors

Advanced Billing: Invoice Viewing Errors (UI & API)

Maxio Platform E-Billing Degradation

Advanced Billing System Performance Degradation

Stripe (Advanced Billing) Payment Processing Issue

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