Sep <var data-var='date'>16</var>, <var data-var='time'>15:58</var> UTC Resolved - The issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the underlying cause of the intermittent disruptions. We are continuing to monitor our systems to ensure service stability. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience and understanding while we worked to restore normal service. Sep <var data-var='date'>16</var>, <var data-var='time'>15:56</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>16</var>, <var data-var='time'>09:43</var> UTC Investigating - We are currently investigating intermittent issues affecting our Support systems. Some customers may experience difficulties when submitting support cases or contacting Support by phone. This issue is not impacting all users consistently; however, you may encounter delays, failed case submissions, or difficulties reaching our Support team by telephone. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for any inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

Intermittent Issues with Support Case Submission and Phone Support

Sep <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>23:02</var> UTC Scheduled - We will be performing scheduled maintenance on our billing systems beginning September 8th at 9pm (Pacific Daylight Time) for up to 4 hours. During this maintenance window, some billing-related services may be temporarily unavailable, including but not limited to: Viewing invoices Making payments Updating payment methods Accessing billing history Reactivating accounts based on payment If you experience issues with any billing-related activity during this time, please try again once the maintenance window has completed. We apologize for any inconvenience and appreciate your patience.

Scheduled Billing System Maintenance

Aug <var data-var='date'>24</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>20:08</var> UTC Update - Please note, this maintenance will occur on August 24th now. Aug <var data-var='date'>13</var>, <var data-var='time'>12:16</var> UTC Scheduled - We will be performing scheduled platform maintenance on August 17, 2026, at 9:00 AM PT, with an estimated duration of up to 1 hour. Affected Services: API, Add-ons, SDK Plugins, Workshop Expected Impact: During the maintenance window, affected services may experience intermittent availability or reduced functionality. Important: If you plan to upload models during this time, please retain a local copy until the upload is complete and processing has started. Need Help? If you experience issues after the maintenance window has ended, please contact Matterport Support. Thank you for your patience as we complete this upgrade to improve platform reliability and enable future enhancements.

Scheduled Service Maintenance and Upgrade – August 24, 2026

Aug <var data-var='date'>10</var>, <var data-var='time'>15:08</var> UTC Completed - Maintenance Rescheduled The planned maintenance previously scheduled for August 10 has been postponed and will be rescheduled to a future date. A new maintenance window will be communicated once it has been confirmed. We apologize for any inconvenience and appreciate your patience. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:41</var> UTC Scheduled - We will be performing scheduled platform maintenance on August 10, 2026, at 9:00 AM PT, with an estimated duration of up to 1 hour. Affected Services: API, Add-ons, and SDK Plugins Expected Impact: During the maintenance window, affected services may experience intermittent availability or reduced functionality. Important: If you plan to upload models during this time, please retain a local copy until the upload is complete and processing has started. Need Help? If you experience issues after the maintenance window has ended, please contact Matterport Support. Thank you for your patience as we complete this upgrade to improve platform reliability and enable future enhancements.

API/SDK Maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>21:35</var> UTC Resolved - This issue has been resolved and hardware purchases are operating normally. May <var data-var='date'> 8</var>, <var data-var='time'>20:02</var> UTC Identified - Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage. We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.

Hardware Purchases via Matterport Cart Unavailable

Feb <var data-var='date'>17</var>, <var data-var='time'>19:53</var> UTC Resolved - The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding. Feb <var data-var='date'>16</var>, <var data-var='time'>15:35</var> UTC Investigating - We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.

Payment gateway issues - Declined payments

Feb <var data-var='date'> 3</var>, <var data-var='time'>23:30</var> UTC Resolved - An issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support this data store, after which point services began to automatically recover. Matteport services are now at full operating capacity. We are evaluating any data in flight that may have been impacted by the outage.

Degradation of multiple Matterport services

Jan <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>14</var>, <var data-var='time'>18:42</var> UTC Verifying - All critical systems have been upgraded and are operational. A few new features are still being added and reviewed. Jan <var data-var='date'>13</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>10</var>, <var data-var='time'>00:17</var> UTC Scheduled - Beginning Tuesday January 13th at 3pm UTC, we will be performing a major upgrade to our Gov Cloud environment. If you are on not on Gov Cloud, this maintenance will not affect you. Maintenance Details: Duration: Up to 12 hours for the upgrade phase, followed by monitoring. Impact: During the initial 12-hour window, full functionality cannot be guaranteed. We will work to minimize disruption, but please plan accordingly. Post-Upgrade: If features remain unavailable after the 12-hour upgrade window, please contact Support immediately. Important Note: Should you have models that need to be uploaded during this window, please ensure they are saved to your local device until the model is confirmed uploaded and processing. We appreciate your patience and partnership as we complete this important upgrade and continue investing in the platform's long-term reliability and capabilities to bring the latest features to Gov Cloud.

Cloud for Government - Upgrade and Maintenance

Oct <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>15</var>, <var data-var='time'>08:42</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>15</var>, <var data-var='time'>08:41</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>15</var>, <var data-var='time'>08:41</var> UTC Scheduled - We will be undergoing a brief maintenance during which time Workshop will be in a 'read-only' mode. Showcase and other services will not be impacted.

Workshop Maintenance Notice

Oct <var data-var='date'>20</var>, <var data-var='time'>23:06</var> UTC Resolved - This issue has been resolved. Thank you for your patience. Oct <var data-var='date'>20</var>, <var data-var='time'>19:32</var> UTC Update - Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times. Oct <var data-var='date'>20</var>, <var data-var='time'>15:10</var> UTC Investigating - Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

Space Processing degradation

Jun <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>00:04</var> UTC Scheduled - Matterport will be performing maintenance on the Platform components on Friday, June 6, from 12:00am - 5:00am UTC. During this time, there is not expected to be any downtime or degraded performance.

Platform Maintenance

May <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>18:23</var> UTC Scheduled - Matterport will be performing maintenance on the Platform components on Wednesday, May 7, from 12:00am - 6:00am UTC. During this time, there is not expected to be any downtime or degraded performance.

May <var data-var='date'> 1</var>, <var data-var='time'>12:55</var> UTC Resolved - The issue with incoming calls to Support has now been solved. We apologise for any inconvenience caused and thank you for your understanding. May <var data-var='date'> 1</var>, <var data-var='time'>11:44</var> UTC Investigating - We are currently experiencing an outage in our Telephone System which is affecting incoming calls. This might result in failed phone calls or longer waiting times. Our team is actively working towards solving this issue as quickly as possible. We apologise for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

Outage in Telephone System - issues receiving incoming calls

Apr <var data-var='date'>30</var>, <var data-var='time'>15:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>14:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>14:12</var> UTC Investigating - We have become aware of a display issue with invoices. We are looking into it with urgency and will post updates here. We apologize for the inconvenience.

Invoicing Display Issue

Nov <var data-var='date'>13</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>13</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 1</var>, <var data-var='time'>15:48</var> UTC Scheduled - Matterport will be performing maintenance on the Platform components on Wednesday, November 13, from 1am - 6am UTC. During this time, there is not expected to be any downtime or degraded performance.

Sep <var data-var='date'>17</var>, <var data-var='time'>23:35</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>20:53</var> UTC Monitoring - A fix has been implemented, and we are now monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>20:23</var> UTC Investigating - Currently we are investigating and triaging a system degradation affecting model showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

Platform degradation

Sep <var data-var='date'>10</var>, <var data-var='time'>05:04</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>04:32</var> UTC Monitoring - Models affected by this issue can now be viewed and edited, but we will continue monitoring. Sep <var data-var='date'>10</var>, <var data-var='time'>03:54</var> UTC Investigating - We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing features for some users in this region. Our team is actively working with the CDN provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region)

Sep <var data-var='date'> 4</var>, <var data-var='time'>23:41</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> UTC Monitoring - The 3rd party tool has implemented a fix and results are being monitored. Sep <var data-var='date'> 4</var>, <var data-var='time'>19:09</var> UTC Identified - We have been notified of a performance issue with billing related features, due to a degraded performance of a 3rd party tool. We are closely monitoring the progress for a resolution. We apologize for the inconvenience.

Degraded Performance for Cloud/Billing

Aug <var data-var='date'>27</var>, <var data-var='time'>19:44</var> UTC Resolved - This incident has been resolved with everything back to Operational. Aug <var data-var='date'>27</var>, <var data-var='time'>19:17</var> UTC Monitoring - A fix has been implemented but we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>18:41</var> UTC Update - We are continuing to investigate the issue. We appreciate your patience. Aug <var data-var='date'>27</var>, <var data-var='time'>18:01</var> UTC Investigating - Currently we are investigating and triaging a system degradation affecting model processing, showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

Jun <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>22:22</var> UTC Scheduled - Matterport will be performing maintenance on the Shopping Cart at buy.matterport.com on Sunday, June 2nd between 4pm and 7pm UTC. During this time you may experience degraded performance with purchasing cameras, subscriptions, or Add-Ons.

Scheduled Maintenance - Shopping Cart June 2nd

Jan <var data-var='date'>31</var>, <var data-var='time'>17:45</var> UTC Resolved - All services are operational again. Jan <var data-var='date'>31</var>, <var data-var='time'>16:45</var> UTC Monitoring - You may see services coming back online. We will continue to monitor. Jan <var data-var='date'>31</var>, <var data-var='time'>15:28</var> UTC Identified - Matterport platform engineers have identified and are working to resolve an issue related to Showcase, Workshop, Cloud, Cart, and Discover. Ordering Add-ons may also be affected. We apologize for the inconvenience.

Degraded Performance

Aug <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>00:02</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 1</var>, <var data-var='time'>18:02</var> UTC Scheduled - We will be undergoing maintenance to Matterport services on August 8th, 5 PM-11 PM PDT. This maintenance includes buy.matterport.com, my.matterport.com, Showcase, Ingest, and API. We do not expect downtime during this maintenance.

Matterport Services Maintenance

Apr <var data-var='date'>16</var>, <var data-var='time'>04:44</var> UTC Completed - The scheduled maintenance has been completed. Thank you for your patience! Apr <var data-var='date'>16</var>, <var data-var='time'>04:41</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>15</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 6</var>, <var data-var='time'>00:29</var> UTC Scheduled - The Matterport Cloud will be in maintenance mode on Saturday, April 15th, starting at 3:00pm Pacific Time and ending at 5:00pm Pacific Time, which will limit some functionality to my.matterport.com. During this period, users will still be able to browse and navigate to their models. However, please note that other functions such as, but not limited to, model processing, purchases, Discover, marketplace access, and notifications will be unavailable. Users will see errors when trying to upload their models. Thank you for your patience and we apologize for any inconvenience.

Scheduled Maintenance - Matterport Cloud

Mar <var data-var='date'> 2</var>, <var data-var='time'>23:17</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>01:16</var> UTC Monitoring - E-mails are now being sent out. We are monitoring the issue in the meantime. Mar <var data-var='date'> 1</var>, <var data-var='time'>22:53</var> UTC Identified - Cloud e-mails may be delayed for notifications around orders, collaborator invitations, model processing, password resets, etc. All other my.matterport.com related systems are operational. The issue started around 12:45 PT. Our team is working to fix the issue as quickly as possible. Thank you for your patience.

E-Mail Delay

Feb <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>01:02</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>17:44</var> UTC Scheduled - We will be undergoing maintenance to Matterport services on Thursday, Feb 2nd, 5 PM-11 PM PST. (Friday, Feb 3rd 1 AM-7 AM UTC). This maintenance includes buy.matterport.com, my.matterport.com, Showcase, Ingest, and API. We do not expect downtime during this maintenance.

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Matterport status is UP

Lastest published events

Intermittent Issues with Support Case Submission and Phone Support

Scheduled Billing System Maintenance

Scheduled Service Maintenance and Upgrade – August 24, 2026

Matterport Services, Components and Regions

Recent Matterport events

Intermittent Issues with Support Case Submission and Phone Support

Scheduled Billing System Maintenance

Scheduled Service Maintenance and Upgrade – August 24, 2026

API/SDK Maintenance

Hardware Purchases via Matterport Cart Unavailable

Payment gateway issues - Declined payments