THIS IS A SCHEDULED EVENT Oct <var data-var='date'>24</var>, <var data-var='time'>03:30</var> - <var data-var='time'>11:30</var> UTC Sep <var data-var='date'>30</var>, <var data-var='time'>10:55</var> UTC Scheduled - Please note that we will perform essential maintenance in the AU region on October 24th, 2026, from 03:30 to 11:30 UTC. During this window, you may experience downtime or temporary performance degradation, and long-running pipelines may be terminated. We apologise for any inconvenience and appreciate your understanding.

Essential Maintenance to AU region

Oct <var data-var='date'> 5</var>, <var data-var='time'>14:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results Oct <var data-var='date'> 2</var>, <var data-var='time'>19:19</var> UTC Identified - The issue has been identified and a fix is being implemented.

Multiple Hybrid Runners Sharing Salesforce Credentials Causing Failures

Sep <var data-var='date'>17</var>, <var data-var='time'>10:20</var> UTC Resolved - This incident has been resolved Sep <var data-var='date'>17</var>, <var data-var='time'>10:10</var> UTC Identified - The issue has been identified and a fix is being reviewed Sep <var data-var='date'>17</var>, <var data-var='time'>10:09</var> UTC Investigating - We are currently investigating this issue

Some Maia runners failing to start (EU and US regions)

Sep <var data-var='date'>11</var>, <var data-var='time'>08:10</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>07:12</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>11</var>, <var data-var='time'>05:57</var> UTC Investigating - We are currently investigating this issue.

We have identified an issue affecting pipeline execution in the US region and are working on a resolution.

Sep <var data-var='date'> 1</var>, <var data-var='time'>17:55</var> UTC Resolved - Root Cause: The deployment of a Permission Service triggered an out of memory (OOM) event which led to widespread permission check failures across the product. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:10</var> UTC Identified - We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The Matillion support portal is also affected. The team is actively investigating the root cause. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:03</var> UTC Investigating - We are currently investigating this issue.

Customers receiving Authentication failed messages upon login attempts

Sep <var data-var='date'> 1</var>, <var data-var='time'>08:09</var> UTC Resolved - This incident has now been resolved Sep <var data-var='date'> 1</var>, <var data-var='time'>05:33</var> UTC Investigating - We are currently investigating this issue. Sep <var data-var='date'> 1</var>, <var data-var='time'>04:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>04:21</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 1</var>, <var data-var='time'>03:24</var> UTC Investigating - We have received reports that multiple Paygo customers are experiencing license related outages and are actively investigating.

Some Paygo customers experiencing licensing issues

Aug <var data-var='date'>31</var>, <var data-var='time'>03:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>10:12</var> UTC Scheduled - Customer impact: possible intermittent 5xx during the window

Schedule maintenance window for upcoming production custom-rules validation.

Aug <var data-var='date'>17</var>, <var data-var='time'>18:48</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>18:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>17:53</var> UTC Investigating - We are currently investigating this issue.

Service Disruption (All Regions) - Projects Not Accessible

Aug <var data-var='date'>17</var>, <var data-var='time'>17:42</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>17:40</var> UTC Investigating - We are currently investigating this issue.

Service Disruption (AU Region) - Projects Not Accessible

Aug <var data-var='date'>12</var>, <var data-var='time'>11:50</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>09:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>09:05</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>12</var>, <var data-var='time'>08:17</var> UTC Investigating - We are currently investigating an incident where customers may experience issues accessing Designer and Maia

Customers may experience an issue accessing Designer and Maia

Aug <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>10:38</var> UTC Scheduled - Please be advised that we will be performing essential maintenance on August 8th from 3:30 AM to 11:30 AM (UTC). During this window, you may experience downtime or temporary performance degradation, and long-running pipelines may be terminated. We apologise for any inconvenience and appreciate your understanding

Essential Maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>16:02</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>15:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>14:34</var> UTC Identified - Our team has identified the root cause and is actively working on a fix. Jul <var data-var='date'>31</var>, <var data-var='time'>14:33</var> UTC Investigating - We are currently investigating this issue.

Issue: New Maia users may be unable to access or activate trial spin-ups

Jul <var data-var='date'>28</var>, <var data-var='time'>12:38</var> UTC Resolved - The issue affecting the AU1 (Australia) region has been resolved, and services are operating normally. We have confirmed that the affected systems have recovered, and we will continue to monitor the environment to ensure ongoing stability. We apologise for any inconvenience caused and appreciate your patience Jul <var data-var='date'>28</var>, <var data-var='time'>11:34</var> UTC Investigating - Our team is actively investigating the issue and working to restore normal service as quickly as possible.

Incident: Degraded service in AU region

Jul <var data-var='date'>24</var>, <var data-var='time'>15:13</var> UTC Resolved - This incident has been resolved Jul <var data-var='date'>24</var>, <var data-var='time'>09:15</var> UTC Identified - The issue has been identified and a fix is being implemented Jul <var data-var='date'>24</var>, <var data-var='time'>08:32</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>24</var>, <var data-var='time'>08:02</var> UTC Investigating - We are currently investigating this issue.

S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures

Jul <var data-var='date'>24</var>, <var data-var='time'>12:43</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>12:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>12:02</var> UTC Investigating - We have discovered an issue where Maya teams is currently unable to search for orchestration components during building of pipelines.This will lead to a degraded build time experience

Maia Team - unable to search for orchestration, components.

Jul <var data-var='date'>21</var>, <var data-var='time'>12:56</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>12:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>12:28</var> UTC Update - We are continuing to work on the fix will update once we go into monitoring status. Jul <var data-var='date'>21</var>, <var data-var='time'>11:44</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>21</var>, <var data-var='time'>11:39</var> UTC Investigating - We are currently investigating this issue.

Currently unable to load projects within Maia Foundation

Jul <var data-var='date'>16</var>, <var data-var='time'>08:50</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>08:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>08:45</var> UTC Identified - The issue has been identified the fix is in progress. Jul <var data-var='date'>16</var>, <var data-var='time'>08:03</var> UTC Investigating - We are currently investigating this issue.

User Settings - Unavailable

Jul <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> UTC Resolved - This incident has been resolved Jul <var data-var='date'> 9</var>, <var data-var='time'>12:23</var> UTC Identified - The issue has been identified and a fix is being implemented

Snowflake Runner Key-pair/Secret Retrieval Failures

Jul <var data-var='date'> 6</var>, <var data-var='time'>19:03</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>17:51</var> UTC Investigating - We are currently investigating this issue.

New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution

Jul <var data-var='date'> 3</var>, <var data-var='time'>19:58</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>19:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 3</var>, <var data-var='time'>16:25</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>15:12</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:06</var> UTC Investigating - We are currently investigating this issue.

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

Jun <var data-var='date'>30</var>, <var data-var='time'>15:03</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>13:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>12:58</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>12:34</var> UTC Investigating - We are currently investigating this issue.

US Region: Experiencing degraded pipeline execution performance.

Jun <var data-var='date'>29</var>, <var data-var='time'>15:39</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>15:39</var> UTC Monitoring - A fix has been implemented and the issue mitigated. Jun <var data-var='date'>29</var>, <var data-var='time'>15:38</var> UTC Investigating - We observed an increase in Maia Team conversations becoming stuck. A fix has been implemented and the issue mitigated. Conversations may take a short period of time to be recovered.

Maia Team conversations becoming stuck

Jun <var data-var='date'>19</var>, <var data-var='time'>15:51</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>19</var>, <var data-var='time'>09:41</var> UTC Investigating - We are currently investigating the issue Jun <var data-var='date'>19</var>, <var data-var='time'>09:09</var> UTC Identified - The issue has been implemented and is being reviewed

Salesforce OAuth - Token Refresh Failing

Jun <var data-var='date'>19</var>, <var data-var='time'>08:23</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>18</var>, <var data-var='time'>21:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>17:12</var> UTC Investigating - We are currently investigating an issue where Salesforce OAuth tokens are not being correctly refreshed, causing pipelines to fail.

Jun <var data-var='date'>18</var>, <var data-var='time'>15:05</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>14:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>18</var>, <var data-var='time'>13:43</var> UTC Investigating - We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.

Is Matillion Services down?

Matillion Services status is PARTIAL OUTAGE

Components with issues

Lastest published events

Multiple Hybrid Runners Sharing Salesforce Credentials Causing Failures

Some Maia runners failing to start (EU and US regions)

We have identified an issue affecting pipeline execution in the US region and are working on a resolution.

Matillion Services Services, Components and Regions

Recent Matillion Services events

Essential Maintenance to AU region

Multiple Hybrid Runners Sharing Salesforce Credentials Causing Failures

Some Maia runners failing to start (EU and US regions)

We have identified an issue affecting pipeline execution in the US region and are working on a resolution.

Customers receiving Authentication failed messages upon login attempts

Some Paygo customers experiencing licensing issues