Apr <var data-var='date'> 2</var>, <var data-var='time'>16:53</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>16:45</var> UTC Investigating - We are currently investigating this issue.

Customers may be seeing an intermittent "unable to retrieve repositories" message while trying to access their Git repositories.

Mar <var data-var='date'>25</var>, <var data-var='time'>17:47</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>25</var>, <var data-var='time'>14:27</var> UTC Investigating - We are currently investigating this issue.

Issues with Facebook Query failing with HTTP [40002] [200] API access disrupted.

Mar <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>13</var>, <var data-var='time'>11:52</var> UTC Scheduled - There is a required maintenance window that should cause minimal disruption to the platform, but interruptions may occur during it.

Required maintenance for Maia foundation

Mar <var data-var='date'>11</var>, <var data-var='time'>21:13</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>18:18</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>11</var>, <var data-var='time'>18:08</var> UTC Investigating - We are currently investigating this issue.

Issues Creating Custom OAuths

Mar <var data-var='date'> 5</var>, <var data-var='time'>10:33</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> UTC Monitoring - The initial issue has been mitigated. We are continuing to monitor and work towards full resolutionMar <var data-var='date'> 4</var>, <var data-var='time'>15:03</var> UTC Investigating - We are currently investigating this incident

Designer: Timeouts in Component Parameters or Options Configuration

Feb <var data-var='date'>16</var>, <var data-var='time'>17:12</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>16</var>, <var data-var='time'>16:47</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'>16</var>, <var data-var='time'>16:46</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'>16</var>, <var data-var='time'>16:27</var> UTC Investigating - We're currently investigating an issue leading to instability in the platform, impacting both design and runtime in both regions

Ongoing platform instability impacting design and runtime of pipelines

Feb <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>16:25</var> UTC Scheduled - Please be advised that we will performing essential maintenance on February 7th 2026 from 9:00 AM to 11:00 AM UTC. During this period you may experience a downtime and temporary impact to performance and long running pipelines could be terminated. We apologise for any inconvenience and appreciate your understanding.

Essential maintenance

Jan <var data-var='date'>20</var>, <var data-var='time'>12:17</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>19</var>, <var data-var='time'>08:39</var> UTC Investigating - We are currently investigating an issue where Matillion Hosted Agents are going into an unknown status, preventing pipeline execution.

Matillion Hosted Agent - intermittent unknown status

Jan <var data-var='date'>20</var>, <var data-var='time'>11:55</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>11:37</var> UTC Investigating - We are currently investigating an issue with Agent gateway causing validation and agent availability issues

Agent gateway down

Dec <var data-var='date'>19</var>, <var data-var='time'>12:06</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>18</var>, <var data-var='time'>22:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>18</var>, <var data-var='time'>18:20</var> UTC Investigating - We are currently investigating this issue.

Issues Spinning Up New Agents via Azure ARM Template

Dec <var data-var='date'> 9</var>, <var data-var='time'>09:40</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>11:39</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'> 8</var>, <var data-var='time'>09:17</var> UTC Investigating - Potential degradation of pipeline executions, impacting both schedule and manual runs. The situations is being actively investigated.

Intermittent issue with pipeline executions

Dec <var data-var='date'> 8</var>, <var data-var='time'>20:41</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>19:10</var> UTC Investigating - We are currently investigating this issue, it is impacting all Schedules

Scheduled Pipelines not triggering

Dec <var data-var='date'> 5</var>, <var data-var='time'>12:31</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>11:59</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'> 5</var>, <var data-var='time'>11:24</var> UTC Investigating - Matillion is currently investigating issues with logging into Designer and the Hub. Any scheduled pipeline will not be impacted during this incident.

Authentication issues impacting login into Designer and Hub

Dec <var data-var='date'> 3</var>, <var data-var='time'>11:30</var> UTC Resolved - Customers with private links may have noticed unavailability briefly, issue has since been resolved.

Private link unavailability

Nov <var data-var='date'>19</var>, <var data-var='time'>19:57</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>19</var>, <var data-var='time'>15:49</var> UTC Investigating - We are currently investigating this issue.

Workflow Pods are running out of database connections leading to longer pipeline execution runs

Nov <var data-var='date'>18</var>, <var data-var='time'>15:11</var> UTC Resolved - The third party has resolved their ongoing incident. The public API is now functioning as intended.Nov <var data-var='date'>18</var>, <var data-var='time'>13:47</var> UTC Identified - A third party is experiencing an ongoing incident that is causing our public API to return intermittent 500 errors. This will not impact any scheduled or design-time activities happening within the user interface.

Third party system outage impacting Public API access only

Nov <var data-var='date'>13</var>, <var data-var='time'>18:04</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>13</var>, <var data-var='time'>15:18</var> UTC Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>13</var>, <var data-var='time'>14:32</var> UTC Investigating - We are currently investigating this issue.

We’ve noticed unusually high traffic on certain endpoints, which could potentially cause pipeline failures.

Oct <var data-var='date'>25</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>25</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>10</var>, <var data-var='time'>14:10</var> UTC Scheduled - Please be advised that we will performing essential maintenance on 25th October 2025 from 8:00 AM to 4:00 PM. During this period you may experience a downtime and temporary impact to performance and long running pipelines could be terminated. We apologise for any inconvenience and appreciate your understanding.

Essential Maintenance

Oct <var data-var='date'>20</var>, <var data-var='time'>12:31</var> UTC Resolved - This incident is now resolvedOct <var data-var='date'>20</var>, <var data-var='time'>12:03</var> UTC Update - We are continue to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>11:15</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>11:01</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>10:13</var> UTC Monitoring - Starting from approximately 08:00 BST, some customers may experience errors or been unable to log in to the Matillion Hub. We are investigating this and partial service has been restored currently

Login Issues with Matillion Hub

Oct <var data-var='date'>20</var>, <var data-var='time'>09:55</var> UTC Resolved - Between approximately 08:00 BST and 10:45 BST on October 20, 2025, some customers may have experienced errors or been unable to log in to the Matillion Hub. We have confirmed this issue is now resolved, and all login services are operating normally.

Oct <var data-var='date'>15</var>, <var data-var='time'>20:30</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>15</var>, <var data-var='time'>18:34</var> UTC Investigating - We are investigating the issue.

Degrade Pipeline Execution in both US and EU

Oct <var data-var='date'>15</var>, <var data-var='time'>15:48</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>15</var>, <var data-var='time'>15:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>15</var>, <var data-var='time'>15:19</var> UTC Identified - The issue has been identified and a fix is in testing phaseOct <var data-var='date'>15</var>, <var data-var='time'>12:10</var> UTC Update - We are continuing to actively investigate this issue.Oct <var data-var='date'>15</var>, <var data-var='time'>08:37</var> UTC Update - We are continuing to actively investigate this issue.Oct <var data-var='date'>15</var>, <var data-var='time'>00:13</var> UTC Investigating - Customers may experience unexpected behavior with how variables are validated and processed.

Pipeline Failures Due to Variable Validation and Transformation Errors

Oct <var data-var='date'>13</var>, <var data-var='time'>13:32</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>13</var>, <var data-var='time'>13:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>13</var>, <var data-var='time'>08:03</var> UTC Investigating - We are currently investigating reports of our AI service, Maia, being unavailable in the EU region. Users may experience errors, timeouts, or no response when attempting to use Maia features.

Investigating Issues with Maia

Sep <var data-var='date'>29</var>, <var data-var='time'>20:06</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>29</var>, <var data-var='time'>19:50</var> UTC Update - Issue resolved.Sep <var data-var='date'>29</var>, <var data-var='time'>18:07</var> UTC Investigating - We've identified where if you are passing a variable that is null or empty as a post-processing output, it will cause the component to fail. We are working on a fix.

Pipeline executions Failing due to empty variable

Aug <var data-var='date'>28</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>27</var>, <var data-var='time'>14:50</var> UTC Scheduled - Due to an emergency infrastructure update, you may experience service interruptions between 6:00 AM and 8:00 AM UK time

Is Matillion Services down?

Matillion Services status is UP

Lastest published events

Customers may be seeing an intermittent "unable to retrieve repositories" message while trying to access their Git repositories.

Issues with Facebook Query failing with HTTP [40002] [200] API access disrupted.

Required maintenance for Maia foundation

Matillion Services Services, Components and Regions

Recent Matillion Services events

Customers may be seeing an intermittent "unable to retrieve repositories" message while trying to access their Git repositories.

Issues with Facebook Query failing with HTTP [40002] [200] API access disrupted.

Required maintenance for Maia foundation

Issues Creating Custom OAuths

Designer: Timeouts in Component Parameters or Options Configuration

Ongoing platform instability impacting design and runtime of pipelines

Get your FREE account now,
5 monitors included!

Is Matillion Services down?

Matillion Services status is UP

Lastest published events

Customers may be seeing an intermittent "unable to retrieve repositories" message while trying to access their Git repositories.

Issues with Facebook Query failing with HTTP [40002] [200] API access disrupted.

Required maintenance for Maia foundation

Matillion Services Services, Components and Regions

Recent Matillion Services events

Customers may be seeing an intermittent "unable to retrieve repositories" message while trying to access their Git repositories.

Issues with Facebook Query failing with HTTP [40002] [200] API access disrupted.

Required maintenance for Maia foundation

Issues Creating Custom OAuths

Designer: Timeouts in Component Parameters or Options Configuration

Ongoing platform instability impacting design and runtime of pipelines

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!