Aug <var data-var='date'>17</var>, <var data-var='time'>18:48</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>18:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>17:53</var> UTC Investigating - We are currently investigating this issue.

Service Disruption (All Regions) - Projects Not Accessible

Aug <var data-var='date'>17</var>, <var data-var='time'>17:42</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>17:40</var> UTC Investigating - We are currently investigating this issue.

Service Disruption (AU Region) - Projects Not Accessible

Aug <var data-var='date'>12</var>, <var data-var='time'>11:50</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>09:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>09:05</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>12</var>, <var data-var='time'>08:17</var> UTC Investigating - We are currently investigating an incident where customers may experience issues accessing Designer and Maia

Customers may experience an issue accessing Designer and Maia

Aug <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>10:38</var> UTC Scheduled - Please be advised that we will be performing essential maintenance on August 8th from 3:30 AM to 11:30 AM (UTC). During this window, you may experience downtime or temporary performance degradation, and long-running pipelines may be terminated. We apologise for any inconvenience and appreciate your understanding

Essential Maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>16:02</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>15:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>14:34</var> UTC Identified - Our team has identified the root cause and is actively working on a fix. Jul <var data-var='date'>31</var>, <var data-var='time'>14:33</var> UTC Investigating - We are currently investigating this issue.

Issue: New Maia users may be unable to access or activate trial spin-ups

Jul <var data-var='date'>28</var>, <var data-var='time'>12:38</var> UTC Resolved - The issue affecting the AU1 (Australia) region has been resolved, and services are operating normally. We have confirmed that the affected systems have recovered, and we will continue to monitor the environment to ensure ongoing stability. We apologise for any inconvenience caused and appreciate your patience Jul <var data-var='date'>28</var>, <var data-var='time'>11:34</var> UTC Investigating - Our team is actively investigating the issue and working to restore normal service as quickly as possible.

Incident: Degraded service in AU region

Jul <var data-var='date'>24</var>, <var data-var='time'>15:13</var> UTC Resolved - This incident has been resolved Jul <var data-var='date'>24</var>, <var data-var='time'>09:15</var> UTC Identified - The issue has been identified and a fix is being implemented Jul <var data-var='date'>24</var>, <var data-var='time'>08:32</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>24</var>, <var data-var='time'>08:02</var> UTC Investigating - We are currently investigating this issue.

S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures

Jul <var data-var='date'>24</var>, <var data-var='time'>12:43</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>12:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>12:02</var> UTC Investigating - We have discovered an issue where Maya teams is currently unable to search for orchestration components during building of pipelines.This will lead to a degraded build time experience

Maia Team - unable to search for orchestration, components.

Jul <var data-var='date'>21</var>, <var data-var='time'>12:56</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>12:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>12:28</var> UTC Update - We are continuing to work on the fix will update once we go into monitoring status. Jul <var data-var='date'>21</var>, <var data-var='time'>11:44</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>21</var>, <var data-var='time'>11:39</var> UTC Investigating - We are currently investigating this issue.

Currently unable to load projects within Maia Foundation

Jul <var data-var='date'>16</var>, <var data-var='time'>08:50</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>08:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>08:45</var> UTC Identified - The issue has been identified the fix is in progress. Jul <var data-var='date'>16</var>, <var data-var='time'>08:03</var> UTC Investigating - We are currently investigating this issue.

User Settings - Unavailable

Jul <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> UTC Resolved - This incident has been resolved Jul <var data-var='date'> 9</var>, <var data-var='time'>12:23</var> UTC Identified - The issue has been identified and a fix is being implemented

Snowflake Runner Key-pair/Secret Retrieval Failures

Jul <var data-var='date'> 6</var>, <var data-var='time'>19:03</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>17:51</var> UTC Investigating - We are currently investigating this issue.

New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution

Jul <var data-var='date'> 3</var>, <var data-var='time'>19:58</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>19:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 3</var>, <var data-var='time'>16:25</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>15:12</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:06</var> UTC Investigating - We are currently investigating this issue.

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

Jun <var data-var='date'>30</var>, <var data-var='time'>15:03</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>13:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>12:58</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>12:34</var> UTC Investigating - We are currently investigating this issue.

US Region: Experiencing degraded pipeline execution performance.

Jun <var data-var='date'>29</var>, <var data-var='time'>15:39</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>15:39</var> UTC Monitoring - A fix has been implemented and the issue mitigated. Jun <var data-var='date'>29</var>, <var data-var='time'>15:38</var> UTC Investigating - We observed an increase in Maia Team conversations becoming stuck. A fix has been implemented and the issue mitigated. Conversations may take a short period of time to be recovered.

Maia Team conversations becoming stuck

Jun <var data-var='date'>19</var>, <var data-var='time'>15:51</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>19</var>, <var data-var='time'>09:41</var> UTC Investigating - We are currently investigating the issue Jun <var data-var='date'>19</var>, <var data-var='time'>09:09</var> UTC Identified - The issue has been implemented and is being reviewed

Salesforce OAuth - Token Refresh Failing

Jun <var data-var='date'>19</var>, <var data-var='time'>08:23</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>18</var>, <var data-var='time'>21:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>17:12</var> UTC Investigating - We are currently investigating an issue where Salesforce OAuth tokens are not being correctly refreshed, causing pipelines to fail.

Jun <var data-var='date'>18</var>, <var data-var='time'>15:05</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>14:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>18</var>, <var data-var='time'>13:43</var> UTC Investigating - We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.

Connectivity Issues in AU1 Production

Jun <var data-var='date'>11</var>, <var data-var='time'>07:30</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>10</var>, <var data-var='time'>22:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>08:49</var> UTC Identified - We are currently investigating errors in the OData component for useidurl parameters.

OData component failure

Jun <var data-var='date'> 8</var>, <var data-var='time'>12:26</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:08</var> UTC Investigating - We are currently investigating this issue.

New Agent deployments having issues running Tasks in US Region

May <var data-var='date'>27</var>, <var data-var='time'>19:43</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>19:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>13:30</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>13:26</var> UTC Investigating - We are currently investigating this issue.

Intermittent UI issue impacting navigation into Maia Foundation due to loading new frontend services (Designer, Obs Dash, Project Explorer), causing ChunkLoadError and “Something went wrong” messages.

May <var data-var='date'> 7</var>, <var data-var='time'>21:22</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>21:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>19:05</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>19:05</var> UTC Investigating - We're currently experiencing an issue affecting GitHub and Bitbucket integrations in our AU region. Users are unable to link repositories or create new projects at this time. What's affected: GitHub-backed repositories cannot be set up or linked Bitbucket integrations are also impacted Issue is specific to the AU region only What we're doing: Our team has identified the root cause and is actively working on a resolution. We'll provide updates as progress is made. What you can do: If you need immediate access to repository integrations, please consider using our other regional deployments temporarily. We apologise for the inconvenience and appreciate your patience as we resolve this issue. For questions or concerns, please contact our support team.

Temporary Issue with GitHub Integration in AU Region

May <var data-var='date'> 6</var>, <var data-var='time'>06:40</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>11:57</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>10:46</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>10:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>09:56</var> UTC Identified - We're currently experiencing an issue affecting GitHub and Bitbucket integrations in our AU region. Users are unable to link repositories or create new projects at this time. What's affected: GitHub-backed repositories cannot be set up or linked Bitbucket integrations are also impacted Issue is specific to the AU region only What we're doing: Our team has identified the root cause and is actively working on a resolution. We'll provide updates as progress is made. What you can do: If you need immediate access to repository integrations, please consider using our other regional deployments temporarily. We apologise for the inconvenience and appreciate your patience as we resolve this issue. For questions or concerns, please contact our support team.

Apr <var data-var='date'>27</var>, <var data-var='time'>14:56</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>14:53</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>27</var>, <var data-var='time'>14:04</var> UTC Investigating - We are currently investigating this issue.

Pipeline Access Failure

Apr <var data-var='date'>22</var>, <var data-var='time'>18:30</var> UTC Resolved - Customers may have experienced intermittent issues signing in to the Maia Foundation. This was due to a wider issue with a third-party provider.

Is Matillion Services down?

Matillion Services status is UP

Lastest published events

Service Disruption (All Regions) - Projects Not Accessible

Service Disruption (AU Region) - Projects Not Accessible

Customers may experience an issue accessing Designer and Maia

Matillion Services Services, Components and Regions

Recent Matillion Services events

Service Disruption (All Regions) - Projects Not Accessible

Service Disruption (AU Region) - Projects Not Accessible

Customers may experience an issue accessing Designer and Maia

Essential Maintenance

Issue: New Maia users may be unable to access or activate trial spin-ups

Incident: Degraded service in AU region