Jul <var data-var='date'> 6</var>, <var data-var='time'>19:03</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>17:51</var> UTC Investigating - We are currently investigating this issue.

New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution

Jul <var data-var='date'> 3</var>, <var data-var='time'>19:58</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>19:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 3</var>, <var data-var='time'>16:25</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>15:12</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:06</var> UTC Investigating - We are currently investigating this issue.

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

Jun <var data-var='date'>30</var>, <var data-var='time'>15:03</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>13:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>12:58</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>12:34</var> UTC Investigating - We are currently investigating this issue.

US Region: Experiencing degraded pipeline execution performance.

Jun <var data-var='date'>29</var>, <var data-var='time'>15:39</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>15:39</var> UTC Monitoring - A fix has been implemented and the issue mitigated. Jun <var data-var='date'>29</var>, <var data-var='time'>15:38</var> UTC Investigating - We observed an increase in Maia Team conversations becoming stuck. A fix has been implemented and the issue mitigated. Conversations may take a short period of time to be recovered.

Maia Team conversations becoming stuck

Jun <var data-var='date'>19</var>, <var data-var='time'>15:51</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>19</var>, <var data-var='time'>09:41</var> UTC Investigating - We are currently investigating the issue Jun <var data-var='date'>19</var>, <var data-var='time'>09:09</var> UTC Identified - The issue has been implemented and is being reviewed

Salesforce OAuth - Token Refresh Failing

Jun <var data-var='date'>19</var>, <var data-var='time'>08:23</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>18</var>, <var data-var='time'>21:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>17:12</var> UTC Investigating - We are currently investigating an issue where Salesforce OAuth tokens are not being correctly refreshed, causing pipelines to fail.

Jun <var data-var='date'>18</var>, <var data-var='time'>15:05</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>14:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>18</var>, <var data-var='time'>13:43</var> UTC Investigating - We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.

Connectivity Issues in AU1 Production

Jun <var data-var='date'>11</var>, <var data-var='time'>07:30</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>10</var>, <var data-var='time'>22:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>08:49</var> UTC Identified - We are currently investigating errors in the OData component for useidurl parameters.

OData component failure

Jun <var data-var='date'> 8</var>, <var data-var='time'>12:26</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:08</var> UTC Investigating - We are currently investigating this issue.

New Agent deployments having issues running Tasks in US Region

May <var data-var='date'>27</var>, <var data-var='time'>19:43</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>19:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>13:30</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>13:26</var> UTC Investigating - We are currently investigating this issue.

Intermittent UI issue impacting navigation into Maia Foundation due to loading new frontend services (Designer, Obs Dash, Project Explorer), causing ChunkLoadError and “Something went wrong” messages.

May <var data-var='date'> 7</var>, <var data-var='time'>21:22</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>21:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>19:05</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>19:05</var> UTC Investigating - We're currently experiencing an issue affecting GitHub and Bitbucket integrations in our AU region. Users are unable to link repositories or create new projects at this time. What's affected: GitHub-backed repositories cannot be set up or linked Bitbucket integrations are also impacted Issue is specific to the AU region only What we're doing: Our team has identified the root cause and is actively working on a resolution. We'll provide updates as progress is made. What you can do: If you need immediate access to repository integrations, please consider using our other regional deployments temporarily. We apologise for the inconvenience and appreciate your patience as we resolve this issue. For questions or concerns, please contact our support team.

Temporary Issue with GitHub Integration in AU Region

May <var data-var='date'> 6</var>, <var data-var='time'>06:40</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>11:57</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>10:46</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>10:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>09:56</var> UTC Identified - We're currently experiencing an issue affecting GitHub and Bitbucket integrations in our AU region. Users are unable to link repositories or create new projects at this time. What's affected: GitHub-backed repositories cannot be set up or linked Bitbucket integrations are also impacted Issue is specific to the AU region only What we're doing: Our team has identified the root cause and is actively working on a resolution. We'll provide updates as progress is made. What you can do: If you need immediate access to repository integrations, please consider using our other regional deployments temporarily. We apologise for the inconvenience and appreciate your patience as we resolve this issue. For questions or concerns, please contact our support team.

Apr <var data-var='date'>27</var>, <var data-var='time'>14:56</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>14:53</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>27</var>, <var data-var='time'>14:04</var> UTC Investigating - We are currently investigating this issue.

Pipeline Access Failure

Apr <var data-var='date'>22</var>, <var data-var='time'>18:30</var> UTC Resolved - Customers may have experienced intermittent issues signing in to the Maia Foundation. This was due to a wider issue with a third-party provider.

Intermittent issues with Sign-in to Maia Foundation

Apr <var data-var='date'>21</var>, <var data-var='time'>11:20</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>11:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>11:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>21</var>, <var data-var='time'>10:55</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>10:54</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>10:52</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>10:51</var> UTC Investigating - We are currently investigating this issue

Pipeline: : Instability in Pipeline Execution Steps

Apr <var data-var='date'> 9</var>, <var data-var='time'>09:02</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:56</var> UTC Identified - The issue has been identified and a fix is being implemented.

Git authentication issue with Azure

Apr <var data-var='date'> 2</var>, <var data-var='time'>16:53</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>16:45</var> UTC Investigating - We are currently investigating this issue.

Customers may be seeing an intermittent "unable to retrieve repositories" message while trying to access their Git repositories.

Mar <var data-var='date'>25</var>, <var data-var='time'>17:47</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>14:27</var> UTC Investigating - We are currently investigating this issue.

Issues with Facebook Query failing with HTTP [40002] [200] API access disrupted.

Mar <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>11:52</var> UTC Scheduled - There is a required maintenance window that should cause minimal disruption to the platform, but interruptions may occur during it.

Required maintenance for Maia foundation

Mar <var data-var='date'>11</var>, <var data-var='time'>21:13</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>18:18</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>18:08</var> UTC Investigating - We are currently investigating this issue.

Issues Creating Custom OAuths

Mar <var data-var='date'> 5</var>, <var data-var='time'>10:33</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> UTC Monitoring - The initial issue has been mitigated. We are continuing to monitor and work towards full resolution Mar <var data-var='date'> 4</var>, <var data-var='time'>15:03</var> UTC Investigating - We are currently investigating this incident

Designer: Timeouts in Component Parameters or Options Configuration

Feb <var data-var='date'>16</var>, <var data-var='time'>17:12</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>16:47</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>16</var>, <var data-var='time'>16:46</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>16</var>, <var data-var='time'>16:27</var> UTC Investigating - We're currently investigating an issue leading to instability in the platform, impacting both design and runtime in both regions

Ongoing platform instability impacting design and runtime of pipelines

Feb <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>16:25</var> UTC Scheduled - Please be advised that we will performing essential maintenance on February 7th 2026 from 9:00 AM to 11:00 AM UTC. During this period you may experience a downtime and temporary impact to performance and long running pipelines could be terminated. We apologise for any inconvenience and appreciate your understanding.

Essential maintenance

Jan <var data-var='date'>20</var>, <var data-var='time'>12:17</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>08:39</var> UTC Investigating - We are currently investigating an issue where Matillion Hosted Agents are going into an unknown status, preventing pipeline execution.

Matillion Hosted Agent - intermittent unknown status

Jan <var data-var='date'>20</var>, <var data-var='time'>11:55</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>11:37</var> UTC Investigating - We are currently investigating an issue with Agent gateway causing validation and agent availability issues

Is Matillion Services down?

Matillion Services status is UP

Lastest published events

New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

US Region: Experiencing degraded pipeline execution performance.

Matillion Services Services, Components and Regions

Recent Matillion Services events

New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

US Region: Experiencing degraded pipeline execution performance.

Maia Team conversations becoming stuck

Salesforce OAuth - Token Refresh Failing

Salesforce OAuth - Token Refresh Failing

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5 monitors included!

Is Matillion Services down?

Matillion Services status is UP

Lastest published events

New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

US Region: Experiencing degraded pipeline execution performance.

Matillion Services Services, Components and Regions

Recent Matillion Services events

New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

US Region: Experiencing degraded pipeline execution performance.

Maia Team conversations becoming stuck

Salesforce OAuth - Token Refresh Failing

Salesforce OAuth - Token Refresh Failing

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!