Aug <var data-var='date'> 7</var>, <var data-var='time'>19:49</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>19:01</var> UTC Investigating - We are investigating an issue that may be affecting syncing for Google Drive templates. Some users are encountering 504 errors when attempting to sync.

Syncing issues

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:07</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>17:46</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 4</var>, <var data-var='time'>17:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>15:17</var> UTC Identified - We have identified an issue disrupting generation of Insights Dynamic Content. A fix is on the way.

Issues with Insights Dynamic Content

Jul <var data-var='date'> 8</var>, <var data-var='time'>05:45</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>21:16</var> UTC Identified - We have identified an issue that's causing intermittent slow loading times and/or 504 errors, likely due to an outage with one of our providers. We are working on a fix.

Slowness and intermittent 504s

Feb <var data-var='date'>13</var>, <var data-var='time'>01:40</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>00:40</var> UTC Investigating - We are investigating the cause of a Matik site outage.

Matik site outage

Jan <var data-var='date'>21</var>, <var data-var='time'>21:04</var> UTC Resolved - The incident has been resolved, and charts should be functioning normally. Jan <var data-var='date'>21</var>, <var data-var='time'>19:48</var> UTC Monitoring - A fix has been deployed. We are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>18:22</var> UTC Identified - We have identified the issue and are working on a fix. Jan <var data-var='date'>21</var>, <var data-var='time'>17:58</var> UTC Investigating - We are investigating an issue affecting data population in charts. This specifically impacts charts Google Slide or Google Doc templates, that are tagged via adding cell notes to their linked Google Sheet. On generation, data is not properly populating for these charts. (Charts tagged using Chart DC, or tagged in Office templates, are not affected.)

Issues with data population in Google Sheets charts

Nov <var data-var='date'>25</var>, <var data-var='time'>22:25</var> UTC Resolved - This incident has been resolved Nov <var data-var='date'>25</var>, <var data-var='time'>22:02</var> UTC Investigating - We are investigating a potential Matik outage.

Matik down

Oct <var data-var='date'>28</var>, <var data-var='time'>22:45</var> UTC Resolved - This incident has been resolved Oct <var data-var='date'>28</var>, <var data-var='time'>22:44</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>28</var>, <var data-var='time'>17:17</var> UTC Monitoring - A fix has been pushed and we are monitoring the results. Oct <var data-var='date'>28</var>, <var data-var='time'>15:14</var> UTC Investigating - We have identified an issue that may cause some presentations to fail with "Data Insertion" or "Type Error" errors. An initial fix is on the way.

Presentation errors

Oct <var data-var='date'>21</var>, <var data-var='time'>03:24</var> UTC Resolved - This is resolved, all data sources should be working as expected. Oct <var data-var='date'>20</var>, <var data-var='time'>16:27</var> UTC Monitoring - While Matik itself is not affected by the outage, some data sources such as Salesforce may be slow or unresponsive.

AWS Incident

Jun <var data-var='date'>10</var>, <var data-var='time'>19:57</var> UTC Resolved - A fix has been implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>19:15</var> UTC Identified - The issue has been identified and a fix is on the way. Jun <var data-var='date'>10</var>, <var data-var='time'>18:59</var> UTC Investigating - We are investigating an issue that may be impacting syncing and generating Google Sheets or Google Docs templates.

Issues with Google Sheets templates

Jun <var data-var='date'> 4</var>, <var data-var='time'>19:03</var> UTC Resolved - This incident should be resolved. The fix will apply to all generations going forward. (If a previous PowerPoint was affected by the issue, you may need to generate it again to get a clean working file.) Jun <var data-var='date'> 4</var>, <var data-var='time'>16:56</var> UTC Monitoring - We've released a potential fix and are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:54</var> UTC Investigating - We are investigating an issue that is impacting some PowerPoint generations. In these cases, the generated PowerPoint file displays a "Sorry, we can't open this presentation" error message. We are working on a fix, but in the meantime, you should still be able to download the file, click 'Repair' when prompted, and use the presentation file.

PowerPoint errors on some generations

May <var data-var='date'>23</var>, <var data-var='time'>20:47</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>23</var>, <var data-var='time'>19:32</var> UTC Monitoring - A fix is live and we are monitoring the results. May <var data-var='date'>23</var>, <var data-var='time'>18:03</var> UTC Identified - We have identified an issue impacting generations that use a date range input. A fix is on the way.

Issue with date range inputs

May <var data-var='date'>22</var>, <var data-var='time'>23:41</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>19:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>19:12</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>22</var>, <var data-var='time'>19:11</var> UTC Investigating - We are currently investigating this issue.

Presentation Creation Slowness

May <var data-var='date'>17</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>18:18</var> UTC Scheduled - Matik will be undergoing system maintenance on Friday, May 16 from 9 p.m. PT to 9:30 p.m. PT. During this time, you will be unable to log into Matik, as well as unable to generate presentations through the Matik App for Salesforce. We apologize for the inconvenience.

Scheduled Maintenance

Apr <var data-var='date'>30</var>, <var data-var='time'>23:23</var> UTC Resolved - This has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>23:08</var> UTC Monitoring - A fix has been implemented which should resolve the issue. We're monitoring performance to be sure. Apr <var data-var='date'>30</var>, <var data-var='time'>21:57</var> UTC Identified - We have identified an issue that may be impacting Excel and Excel 365 data sources. We are expecting to launch a fix later today.

Excel data sources issue

Dec <var data-var='date'>17</var>, <var data-var='time'>19:07</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>18:32</var> UTC Monitoring - We've released a fix and are monitoring the impact. Dec <var data-var='date'>17</var>, <var data-var='time'>18:14</var> UTC Identified - We've identified the issue and a fix is being implemented.

Not able to create presentations with Matik User inputs

Dec <var data-var='date'>11</var>, <var data-var='time'>18:36</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>17:04</var> UTC Monitoring - We've confirmed that the fix is working and all issues should now be resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>16:48</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>11</var>, <var data-var='time'>16:39</var> UTC Monitoring - We've pushed a fix for the issue, and are monitoring the results. Dec <var data-var='date'>11</var>, <var data-var='time'>15:32</var> UTC Identified - We've identified the issue and have prepped an emergency release to address it. Dec <var data-var='date'>11</var>, <var data-var='time'>15:32</var> UTC Investigating - We've identified an issue generating presentations when input mapping is enabled for inputs that presentation.

Error Generating Presentations with Input Mapping

Nov <var data-var='date'>20</var>, <var data-var='time'>18:57</var> UTC Resolved - This issue has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>18:45</var> UTC Monitoring - We've pushed a fix for this and are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>18:23</var> UTC Investigating - We are currently investigating issues preventing the creation and generation of Excel-based content in Matik.

Issues with Excel data sources and dynamic content

Sep <var data-var='date'>13</var>, <var data-var='time'>19:38</var> UTC Resolved - The incident has been resolved. Sep <var data-var='date'>13</var>, <var data-var='time'>18:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>13</var>, <var data-var='time'>18:16</var> UTC Identified - The team has identified an issue that can cause templates or dynamic content not to load. A fix is in the works and will be released soon.

Content not loading

Aug <var data-var='date'>21</var>, <var data-var='time'>17:10</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>00:03</var> UTC Monitoring - It seems that the issue with Google errors may be resolved. We're continuing to monitor. Aug <var data-var='date'>20</var>, <var data-var='time'>18:04</var> UTC Identified - After investigation, the issue seems to be caused by errors being thrown on Google's side. We are coordinating with Google support to identify a resolution. Aug <var data-var='date'>20</var>, <var data-var='time'>16:54</var> UTC Investigating - We're investigating an issue that might be impacting some presentation generations. In these cases, generating fails with a Presentation Data Insertion Error.

Intermittent data insertion errors

Aug <var data-var='date'> 9</var>, <var data-var='time'>02:52</var> UTC Resolved - Google reports that the issue is resolved. https://www.google.com/appsstatus/dashboard/incidents/s9TB8tK4bRafntzYHwHM Aug <var data-var='date'> 8</var>, <var data-var='time'>22:53</var> UTC Identified - Google is currently experiencing service disruption for Google Drive, which may impact generation of Google Slides/Google Docs content in Matik. Google is reporting on the incident status here: https://www.google.com/appsstatus/dashboard/incidents/s9TB8tK4bRafntzYHwHM

Google Drive disruption

Aug <var data-var='date'> 7</var>, <var data-var='time'>22:23</var> UTC Resolved - The incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>21:36</var> UTC Monitoring - We have released a fix that should resolve the issue. We'll continue to monitor. Aug <var data-var='date'> 7</var>, <var data-var='time'>19:59</var> UTC Identified - We have identified the issue and are working on the fix. Aug <var data-var='date'> 7</var>, <var data-var='time'>19:03</var> UTC Investigating - We are investigating an issue impacting presentation generation. In some cases, data is not properly inserted into certain tagged elements on a presentation being generated.

Data insertion issues on generation

Jun <var data-var='date'>26</var>, <var data-var='time'>16:08</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>14:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>13:21</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>26</var>, <var data-var='time'>13:08</var> UTC Investigating - We are currently investigating an issue that is preventing users from generating presentations out of Matik.

Presentation Key Error

Jun <var data-var='date'>24</var>, <var data-var='time'>16:00</var> UTC Resolved - Matik's core app could not be accessed. The incident was identified at 6:10 AM PDT, and resolved at 8:30 AM PDT. Regular app access is now be restored. We'll communicate more detail about what caused the incident as we complete our root cause analysis.

App outage

May <var data-var='date'>11</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>10</var>, <var data-var='time'>03:51</var> UTC Scheduled - Matik will be down briefly for scheduled maintenance, starting at 8:30 Pacific on Friday, May 10.

Scheduled maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>21:10</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>21:04</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 8</var>, <var data-var='time'>21:03</var> UTC Investigating - We're currently investigating reports of issues with login and page loads.

Is Matik Inc down?

Matik Inc status is UP

Lastest published events

Syncing issues

Issues with Insights Dynamic Content

Slowness and intermittent 504s

Matik Inc Services, Components and Regions

Recent Matik Inc events

Syncing issues

Issues with Insights Dynamic Content

Slowness and intermittent 504s

Matik site outage

Issues with data population in Google Sheets charts

Matik down