Apr <var data-var='date'>21</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>10:46</var> CEST Scheduled - We will be performing a planned upgrade of our authentication service on Tuesday morning. Here's what to expect: What's happening: We're upgrading authentication service. Impact during the window (06:00–12:00): - New user registrations will be disabled for the full window. Users attempting to sign up will see: "Registration is currently unavailable." - Existing users can log in as normal, except for a brief interruption of a few minutes during the actual cutover. After the migration: On your next login, you may be prompted to confirm or fill in missing profile details (such as date of birth, locale, or postcode). This is expected and only needs to be done once. We expect all services to be fully restored by 12:00.

Scheduled Maintenance: Authentication Service Update

Apr <var data-var='date'>10</var>, <var data-var='time'>08:01</var> CEST Resolved - All bookings have now reach the hardware and the incident is resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>21:51</var> CEST Update - The fix is working and the bookings are being sent to the hardware. If you are concerned about specific bookings you can check the booking detail view in green admin. If there is no warning shown, the booking has reached the hardware. For some venues, we are experiencing slow response times which means it might take a few hours longer for all bookings to reach the hardware. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:56</var> CEST Monitoring - The fix has been deployed and is working. The bookings will pass to the hardware over the coming two hours or quicker. We will update once the issue is completely resolved and all booking have reached the hardware. Apr <var data-var='date'> 9</var>, <var data-var='time'>19:45</var> CEST Update - Important notice: The QT app is working as intended, meaning you can manually unlock doors and turn on lights for affected courts and bookings until a fix is in place. Apr <var data-var='date'> 9</var>, <var data-var='time'>19:40</var> CEST Update - Our team is continuing to work as fast as they can to restore normal syncing between MATCHi and our lighting and entrance system to ensure that bookings are processed instantly and as expected. In short, the issue is causing a pile-up of bookings, which means they are not being sent to our lighting and entrance provider as expected, resulting in delays in syncing. We're sorry for any inconvenience this may cause and will update as soon as a fix is in place. Apr <var data-var='date'> 9</var>, <var data-var='time'>18:53</var> CEST Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 9</var>, <var data-var='time'>18:28</var> CEST Identified - We are investigating a delay in bookings syncing with our lighting and passage system. Some customers may experience up to a 15–20 minute delay before bookings are reflected on-site. We have identified a potential cause related to a recent upgrade and are working to implement a fix.

Delay in bookings syncing with our lighting and passage system

Mar <var data-var='date'>29</var>, <var data-var='time'>12:29</var> CEST Resolved - The issue has been identified and resolved. A recent update to one of our payment processing components was responsible for the disruption experienced by Android users. Google Pay should now be working as expected. We apologise for any inconvenience caused. Mar <var data-var='date'>29</var>, <var data-var='time'>12:09</var> CEST Investigating - We are aware of an ongoing issue affecting Google Pay payments for Android users. A number of users are unable to complete purchases. Our engineering team has been notified and is actively investigating the root cause. In the meantime, we recommend trying an alternative payment method. We will post further updates here as our investigation progresses. We apologise for the disruption.

Google Pay issues for Android users

Mar <var data-var='date'>20</var>, <var data-var='time'>03:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>00:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>16:10</var> CET Scheduled - We're doing a planned update tonight starting around midnight (CET). During this time, player search in the mobile app will be unavailable for approximately 2–3 hours.

Scheduled maintenance – Player Search

Mar <var data-var='date'>15</var>, <var data-var='time'>17:20</var> CET Resolved - This incident has been resolved. The issue was caused by a temporary network problem and was more limited in scope than initially reported. All Android users can now log in as usual. We apologise for any inconvenience this may have caused. Mar <var data-var='date'>15</var>, <var data-var='time'>16:40</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>15</var>, <var data-var='time'>16:08</var> CET Update - We are still investigating the root cause of the issue, but can confirm that some Android users are getting stuck in a login loop when trying to sign in to MATCHi. Our team is working to resolve this as quickly as possible. Mar <var data-var='date'>15</var>, <var data-var='time'>15:47</var> CET Investigating - We are aware of an issue affecting login for Android users and are actively investigating the cause. We apologise for the inconvenience and will continue to update this page as we learn more.

Login issues for Android users

Feb <var data-var='date'>28</var>, <var data-var='time'>16:30</var> CET Resolved - The issue affecting membership auto-renewals scheduled for yesterday has now been resolved. Following recent system-wide improvements, an unintended malfunction occurred in the automated membership renewal job beginning on the 25th and resulted in some renewals not being processed as expected. While the number of impacted renewals was initially very small, the issue also affected some more renewals scheduled yesterday. We have since identified the root cause, deployed the necessary fixes, and verified that the renewal process is now functioning correctly. All affected memberships have now been updated automatically. We sincerely apologize for the disruption and appreciate your understanding. Feb <var data-var='date'>28</var>, <var data-var='time'>16:09</var> CET Monitoring - The fix has been deployed and we’re monitoring the results. Feb <var data-var='date'>28</var>, <var data-var='time'>15:33</var> CET Update - An additional fix is currently under review and being prepared for deployment. We expect it to be deployed within the next 40 minutes. Once deployed, we will run the job to restore the affected memberships. We’ll continue to update you until the issue is resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>14:28</var> CET Update - We’ve deployed a fix and are currently re-running the impacted job to restore the affected memberships. While this fix has resolved some of the errors, we are still seeing some remaining issues. Our team is actively working on additional fixes. We’ll continue to share updates as progress is made. Feb <var data-var='date'>28</var>, <var data-var='time'>13:29</var> CET Update - We expect the fix to be deployed within 45-60 minutes. After the fix is deployed, it will require some time for the affected memberships to be automatically restored. We'll continue to keep you updated. Feb <var data-var='date'>28</var>, <var data-var='time'>12:56</var> CET Update - The fix is being reviewed and getting ready to be deployed. We'll updated the status page as soon as it's deployed. Feb <var data-var='date'>28</var>, <var data-var='time'>12:26</var> CET Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>28</var>, <var data-var='time'>12:23</var> CET Identified - We've identified the cause of the issue. Due to this, memberships that were up for renewal last night were not processed correctly. We're currently working on deploying a fix, and once it's in place, we expect all affected memberships to be automatically restored. We'll keep you updated as we progress. Feb <var data-var='date'>28</var>, <var data-var='time'>12:10</var> CET Investigating - We are currently investigating this issue.

Issues with automatic renewal of memberships

Feb <var data-var='date'>20</var>, <var data-var='time'>20:09</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>20:02</var> CET Update - We are continuing to investigate this issue. Feb <var data-var='date'>20</var>, <var data-var='time'>19:54</var> CET Investigating - We are currently investigating this issue.

Cloudflare downtime

Nov <var data-var='date'>27</var>, <var data-var='time'>08:10</var> CET Resolved - As of yesterday afternoon, the issue has been resolved. If you’ve already updated the app, please try force-closing it. If the issue persists, delete and reinstall the app. Nov <var data-var='date'>26</var>, <var data-var='time'>17:10</var> CET Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>26</var>, <var data-var='time'>16:53</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>26</var>, <var data-var='time'>16:45</var> CET Update - The issue is only affecting a very small number of users, but we’re working hard to resolve the issue completely. Nov <var data-var='date'>26</var>, <var data-var='time'>16:29</var> CET Update - The issue is related to the latest app version. If you haven’t updated, please wait. If you already updated, the following actions may resolve the issue depending on your device: • iOS: Force close the app or delete and reinstall • Android: Clear app cache or force close You can also use the web version as an alternative. We’re actively working on implementing a fix and will update soon. Nov <var data-var='date'>26</var>, <var data-var='time'>16:25</var> CET Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>26</var>, <var data-var='time'>15:53</var> CET Update - Please use the website until the issue has been solved. Nov <var data-var='date'>26</var>, <var data-var='time'>15:52</var> CET Investigating - We are currently investigating this issue.

Technical issue with the latest mobile app version

Jun <var data-var='date'> 4</var>, <var data-var='time'>09:14</var> CEST Resolved - The incident is resolved, but we'll keep monitoring the fix. We're sorry for any inconvenience this may have caused you. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:57</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:52</var> CEST Investigating - We're currently investigating the issue and will update as soon as we know more.

Ongoing technical issues

Jun <var data-var='date'> 2</var>, <var data-var='time'>16:52</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:23</var> CEST Monitoring - A fix has been implemented and we're monitoring the results. It looks like the issue is related to the web browser. If Matchi still isn't working properly, try refreshing the page. In some cases, you may need to do a full reload to get everything working again. Here’s how to refresh the page👇 Mac (Safari or Chrome) 1. Quick reload: Press Command (⌘) + R or click the Reload button 2. Full reload (bypass cache): 2a. Safari: Shift + click Reload, or press Command + Option + R 2b. Chrome: Shift + Command + R Windows PC (Chrome, Edge, Firefox) 1. Quick reload: Press Ctrl + R or click the Reload button 2. Full reload (bypass cache): Press Ctrl + F5 iPhone / iPad (Safari) 1. Quick reload: Tap the Reload icon (⟳) in the address bar 2. Alternative: Pull down on the page to refresh Note: Full reload isn’t available, but clearing browser cache can help if needed Android (Chrome) 1. Quick reload: Tap the Reload icon (⟳) in the address bar 2. Full reload (workaround): You may need to clear the browser cache. Go to Chrome > Settings > Privacy > Clear browsing data Jun <var data-var='date'> 2</var>, <var data-var='time'>14:02</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:53</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:18</var> CEST Investigating - We are currently experiencing technical issues that may affect visibility and clickability in some parts of the web page. We are actively working to resolve this as soon as possible. Thank you for your patience.

Temporary service disruption affecting the Matchi web page

May <var data-var='date'>12</var>, <var data-var='time'>15:59</var> CEST Resolved - This incident has now been fully resolved. We apologise for any inconvenience this may have caused. May <var data-var='date'>12</var>, <var data-var='time'>14:33</var> CEST Monitoring - We've identified the issue and deployed a fix. All systems are operational, and we're continuing to monitor closely. We'll mark this as resolved once we're confident the issue is fully resolved. May <var data-var='date'>12</var>, <var data-var='time'>14:17</var> CEST Investigating - We are currently experiencing temporary service disruption affecting both our web and mobile app.

Temporary service disruption

Apr <var data-var='date'>28</var>, <var data-var='time'>13:00</var> CEST Resolved - QT Hardware Disturbance Resolved ✅ The hardware issues affecting QT’s light and access systems have now been fully resolved. What happened? Bookings were processed as normal in Matchi. However, due to a disruption on QT’s side, some booking data sent from Matchi was not properly received by their hardware. This meant that, between Friday 20:50 and Saturday 10:00 this weekend, a small number of bookings (specifically those for times before 10:00 on Saturday) did not trigger working access codes or automatic lighting as intended. Current status: * QT has corrected the issue and their systems are now fully operational. * We are continuing to monitor performance closely together with QT. * If you experience any further irregularities, our support team is ready to assist. At Matchi, we are committed to keeping your operations seamless — and ensuring that every partner system we work with lives up to the high standards you expect. Thank you for your patience, and we’re sorry for any inconvenience this issue might have caused you and your players. Apr <var data-var='date'>28</var>, <var data-var='time'>12:58</var> CEST Update - QT Hardware Disturbance Resolved Apr <var data-var='date'>26</var>, <var data-var='time'>13:20</var> CEST Update - Last night, the issue appeared to be resolved, and we began monitoring the situation. However, some disturbances remain, and we’re still seeing errors for certain bookings not properly registered by QT’s hardware. QT is working to resolve the remaining issues as quickly as possible. We're in close contact with them and will keep you updated as soon as we have more information. Apr <var data-var='date'>25</var>, <var data-var='time'>22:54</var> CEST Update - We’ve been in contact with QT, who have informed us that the issue is resolved. However, due to a backlog of bookings still waiting to be registered in their hardware, some delays may occur. QT has assured us they will continue to monitor the situation closely over the weekend. We’ll stay in close contact with them over the coming days, but we will not consider the issue fully resolved until we’re confident no further bookings are affected. We’ll keep you updated if there are any changes to the status. Apr <var data-var='date'>25</var>, <var data-var='time'>22:05</var> CEST Monitoring - A fix has been implemented and we're monitoring the results. Bookings made in Matchi now appear to be registering correctly in QT. We'll keep the status as Monitoring until we're confident the issue is fully resolved on QT's end. We’ll keep you updated with any changes. Apr <var data-var='date'>25</var>, <var data-var='time'>21:05</var> CEST Identified - QT has identified the issue and is working on implementing a fix. They have notified us that the app and the administration is working again. We will continue to keep you informed as we learn more. Apr <var data-var='date'>25</var>, <var data-var='time'>20:19</var> CEST Update - QT is still investigating and hasn’t identified the issue yet. We’ll keep you updated with any changes. Apr <var data-var='date'>25</var>, <var data-var='time'>17:23</var> CEST Investigating - They're working urgently to resolve the issue. We will keep you informed as we learn more.

Service disruption at QT

Apr <var data-var='date'>21</var>, <var data-var='time'>21:46</var> CEST Resolved - Our payment provider has restored services Apr <var data-var='date'>21</var>, <var data-var='time'>21:09</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>19:39</var> CEST Investigating - Our payment provider Adyen is under a DDOS attack which is degrading the performance of our payments.

Payment provider under DDOS attack

Nov <var data-var='date'> 7</var>, <var data-var='time'>21:45</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>16:07</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 7</var>, <var data-var='time'>15:54</var> CET Investigating - We're currently experiencing performance issues with our server that affects both our Web and Mobile applications. This may result in our response time being slower than usual and temporarily inaccessible. We're working as fast as we can to solve the issue and will update our status page as soon as there’s a status change.

Performance issues affecting both our Web and Mobile application

Nov <var data-var='date'> 7</var>, <var data-var='time'>14:35</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>14:27</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> CET Investigating - We are currently investigating the issue.

Ongoing incident with MATCHi service

Jun <var data-var='date'> 5</var>, <var data-var='time'>12:02</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:01</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:01</var> CEST Investigating - Incident is solved.

Ongoing incident with MATCHi mobile application

Jan <var data-var='date'> 2</var>, <var data-var='time'>22:33</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>22:32</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'> 2</var>, <var data-var='time'>21:55</var> CET Investigating - We are currently investigating an issue that prevents users from paying their booking.

Temporary service disruption - payments

Dec <var data-var='date'> 8</var>, <var data-var='time'>01:41</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 8</var>, <var data-var='time'>01:11</var> CET Verifying - Verification is currently underway for the maintenance items. Dec <var data-var='date'> 8</var>, <var data-var='time'>01:11</var> CET Update - Maintenance completed and all resources are available again Dec <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 7</var>, <var data-var='time'>22:31</var> CET Update - We will be undergoing scheduled maintenance from 11pm Dec <var data-var='date'> 7</var>, <var data-var='time'>22:30</var> CET Scheduled - During the night of 7th of December we will perform maintenance. This means that our services will be temporarily unavailable between 11pm CET (7th of Dec) until 02am CET (8th of Dec).

Maintenance 2022-12-07

Jul <var data-var='date'>20</var>, <var data-var='time'>10:32</var> CEST Resolved - The temporary service disruption has now been solved and all systems are operational again. Again, we apologies for any inconvenience this may have caused you. Jul <var data-var='date'>20</var>, <var data-var='time'>10:28</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'>20</var>, <var data-var='time'>10:26</var> CEST Investigating - We're currently experiencing a temporary service disruption. We're investigating the cause of this disruption and we apologies for any inconvenience this may cause you.

Feb <var data-var='date'>15</var>, <var data-var='time'>19:41</var> CET Resolved - This incident has been resolved. Everything is now up and running again as intended. We’re sorry if this has caused you any inconvenience. Feb <var data-var='date'>15</var>, <var data-var='time'>18:57</var> CET Investigating - Our email service provider is currently experiencing technical issues. Unfortunately, this is affecting some venue’s abilities to send emails through MATCHi. We’re sorry for any inconvenience this may cause and we assure you that we’re monitoring the issue closely until it’s resolved.

Temporary issues with our email service provider

Feb <var data-var='date'> 3</var>, <var data-var='time'>22:51</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>21:02</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>16:37</var> CET Update - Our supplier is still experiencing issues. They’ve identified the issue and is right now working on a fix. They estimate that the issue will be able to be resolved during the afternoon. We’ll update our status page continuously. Feb <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> CET Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 3</var>, <var data-var='time'>13:53</var> CET Update - We are continuing to investigate this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:25</var> CET Investigating - Our light-and passage supplier is currently experiencing minor connecting issues. This is affecting some of the bookings made through MATCHi last night and this morning. We're in close contact with the supplier and will keep close track of the development. We're sorry for any inconvenience this may cause you.

Temporary issues with light-and passage

Jan <var data-var='date'>18</var>, <var data-var='time'>03:00</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>17</var>, <var data-var='time'>23:01</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>15:12</var> CET Scheduled - During Monday the 17th of January until Tuesday the 18th, our platform will undergo some maintenance work between 11 pm to 3 am - affecting both our website and app. We'll do our best to avoid any service disruption. However, during this maintenance period, some of our services on the platform could be affected. We thank you for your understanding and cooperation.

Planned service maintenance

Jan <var data-var='date'> 3</var>, <var data-var='time'>16:09</var> CET Resolved - The issue has been resolved and all systems are now functioning as intended. We’re sorry for any inconvenience this may have caused you. Jan <var data-var='date'> 3</var>, <var data-var='time'>15:35</var> CET Identified - The issue has been identified and we’re working on a potential solution. We’ll continue to update the status page until the issue is fully resolved. Jan <var data-var='date'> 3</var>, <var data-var='time'>15:09</var> CET Investigating - We’re currently experiencing some temporary service disruptions affecting both our web and mobile applications. We’re sorry for the inconvenience and will update this page continuously until resolved.

Dec <var data-var='date'>15</var>, <var data-var='time'>08:07</var> CET Resolved - This incident has been resolved and all applications are now fully operational again. We're sorry for any inconvenience this may have caused you and we're now working on making sure that this doesn't happen again. We thank you for your understanding and patience. Dec <var data-var='date'>15</var>, <var data-var='time'>07:47</var> CET Update - We're still investigating the issue. We'll continue to update our status page until the issue has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>07:24</var> CET Investigating - We're currently investigating an incident affecting both the web- and mobile applications. We'll update our status page continuously until the incident is resolved. We're working as fast as we can to solve it and we're very sorry for the inconvenience.

Investigating issues with web-and mobile applications

Dec <var data-var='date'>14</var>, <var data-var='time'>16:30</var> CET Resolved - What happened? Each week, we make numerous new releases to continuously update and improve our platform. Earlier today, one of these releases unfortunately failed. Because of this, the database wasn't able to communicate to the MATCHi server as intended. What did we do to fix it? Due to our quality assurance processes, we were able to identify the issue fast and we quickly reverted the new release. Our service is now working as intended again. We apologize for any inconvenience this incident may have caused you and we're currently investigating why this particular release went wrong.

Is MATCHi AB down?

MATCHi AB status is UP

Lastest published events

Scheduled Maintenance: Authentication Service Update

Delay in bookings syncing with our lighting and passage system

Google Pay issues for Android users

MATCHi AB Services, Components and Regions

Recent MATCHi AB events

Scheduled Maintenance: Authentication Service Update

Delay in bookings syncing with our lighting and passage system

Google Pay issues for Android users

Scheduled maintenance – Player Search

Login issues for Android users

Issues with automatic renewal of memberships

Get your FREE account now,
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Is MATCHi AB down?

MATCHi AB status is UP

Lastest published events

Scheduled Maintenance: Authentication Service Update

Delay in bookings syncing with our lighting and passage system

Google Pay issues for Android users

MATCHi AB Services, Components and Regions

Recent MATCHi AB events

Scheduled Maintenance: Authentication Service Update

Delay in bookings syncing with our lighting and passage system

Google Pay issues for Android users

Scheduled maintenance – Player Search

Login issues for Android users

Issues with automatic renewal of memberships

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!