Aug <var data-var='date'>12</var>, <var data-var='time'>08:54</var> UTC Resolved - Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems. Aug <var data-var='date'> 8</var>, <var data-var='time'>16:54</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 8</var>, <var data-var='time'>15:49</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:04</var> UTC Monitoring - A fix has been implemented and we are monitoring results. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:42</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:34</var> UTC Investigating - Our design tool storage system is experiencing intermittent failures that we are currently investigating.

Design Tool storage intermittent failures

Feb <var data-var='date'>20</var>, <var data-var='time'>14:21</var> UTC Resolved - Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational. Feb <var data-var='date'>20</var>, <var data-var='time'>13:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>20</var>, <var data-var='time'>11:44</var> UTC Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>20</var>, <var data-var='time'>11:43</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>20</var>, <var data-var='time'>11:02</var> UTC Investigating - We are currently investigating this issue.

Outage of backend system supporting Marvel

Jun <var data-var='date'> 6</var>, <var data-var='time'>15:44</var> UTC Resolved - Marvel is operational again. We will continue to monitor the situation. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:38</var> UTC Update - Traffic beginning to hit Marvel's database again. We are monitoring the situation. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> UTC Identified - Confirmed issue with Google's infrastructure. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:20</var> UTC Investigating - We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

Infrastructure Outage

Feb <var data-var='date'>19</var>, <var data-var='time'>01:00</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>00:23</var> UTC Investigating - We are currently investigating this issue.

DNS Failure

Dec <var data-var='date'>14</var>, <var data-var='time'>12:15</var> UTC Resolved - The incident has been resolved. Dec <var data-var='date'>14</var>, <var data-var='time'>12:10</var> UTC Investigating - We are currently investigating an issue where prototypes and some parts of the system are not responding.

Parts of the service are not responding

Dec <var data-var='date'> 3</var>, <var data-var='time'>02:07</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>02:07</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 3</var>, <var data-var='time'>01:24</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 3</var>, <var data-var='time'>01:24</var> UTC Investigating - We are currently investigating this issue.

Marvel web app is experiencing intermittent outages

Apr <var data-var='date'>29</var>, <var data-var='time'>07:41</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>07:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>07:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>06:44</var> UTC Investigating - We are currently investigating this issue.

Infrastructure Issue

Apr <var data-var='date'>13</var>, <var data-var='time'>13:12</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>10:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>10:27</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>13</var>, <var data-var='time'>10:21</var> UTC Investigating - We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

Marvel backend update failure

Sep <var data-var='date'>21</var>, <var data-var='time'>06:44</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>06:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>21</var>, <var data-var='time'>06:30</var> UTC Investigating - We are currently investigating this issue.

Partial outage due to cache server issue

Jul <var data-var='date'>21</var>, <var data-var='time'>20:37</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>20:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>20:14</var> UTC Identified - Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue. Jul <var data-var='date'>21</var>, <var data-var='time'>19:19</var> UTC Update - We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible. Jul <var data-var='date'>21</var>, <var data-var='time'>16:40</var> UTC Investigating - We are currently investigating this issue.

Design API backend Issue

Jun <var data-var='date'> 8</var>, <var data-var='time'>13:54</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:19</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:46</var> UTC Monitoring - Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:27</var> UTC Update - The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:58</var> UTC Investigating - We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

CDN hosting service experiencing issues

May <var data-var='date'>29</var>, <var data-var='time'>11:07</var> UTC Update - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>11:01</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>10:58</var> UTC Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>29</var>, <var data-var='time'>10:28</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>09:59</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Network Migration

May <var data-var='date'>24</var>, <var data-var='time'>13:32</var> UTC Resolved - Incident resolved May <var data-var='date'>24</var>, <var data-var='time'>13:31</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>24</var>, <var data-var='time'>13:29</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>24</var>, <var data-var='time'>13:28</var> UTC Investigating - We are currently investigating the issue and will update you as soon as we can.

Issue with application servers: http 503

Mar <var data-var='date'>13</var>, <var data-var='time'>23:57</var> UTC Completed - Our Design Tool data store maintenance has completed 2 hours ahead of schedule and is back online. Mar <var data-var='date'>13</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:32</var> UTC Scheduled - As part of our ongoing commitment to improve our Design Tool, Handoff and Sketch plugin products we will be running maintenance on our data store to reindex and optimise the service. This will be a follow up maintenance task to the recently successful data store migration conducted on the 27th of February.

Design Tool datastore reindex

Mar <var data-var='date'>10</var>, <var data-var='time'>19:23</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>18:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>16:48</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>15:59</var> UTC Investigating - We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

Unsplash API integration failure

Feb <var data-var='date'>28</var>, <var data-var='time'>14:17</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>14:17</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>28</var>, <var data-var='time'>09:16</var> UTC Update - Our data store migration has been delayed due to the large size of the processing task. We are extending the migration to 14:00 UTC. Feb <var data-var='date'>27</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>15</var>, <var data-var='time'>16:31</var> UTC Scheduled - To facilitate growth of usage in our design and sketch tools, we will be performing essential maintenance on our data store. This migration will optimise the storage system for all design data on the platform and allow for a more efficient service moving forward for our customers. Please subscribe to our status notifications for any additional info and keep an eye on twitter https://twitter.com/marvelapp

Design Tool Datastore Maintenance

Jan <var data-var='date'>19</var>, <var data-var='time'>11:43</var> UTC Resolved - Fixed, but we will continue to monitor. Jan <var data-var='date'>19</var>, <var data-var='time'>11:42</var> UTC Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>19</var>, <var data-var='time'>11:12</var> UTC Identified - We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

Issue serving Design tool, Sketch and Handoff

Jan <var data-var='date'>12</var>, <var data-var='time'>16:55</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>16:53</var> UTC Monitoring - Fastly has a fix out and they are monitoring. Jan <var data-var='date'>12</var>, <var data-var='time'>15:59</var> UTC Investigating - Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

Global CDN disruption

Dec <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>19</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>14</var>, <var data-var='time'>15:52</var> UTC Scheduled - We will be undergoing scheduled maintenance to replace some of our servers.

Infrastructure Maintenance

Dec <var data-var='date'>14</var>, <var data-var='time'>15:53</var> UTC Resolved - This incident was Google related and appears resolved their end. Dec <var data-var='date'>14</var>, <var data-var='time'>12:47</var> UTC Monitoring - Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly. Dec <var data-var='date'>14</var>, <var data-var='time'>12:24</var> UTC Investigating - We are currently investigating this issue.

Degraded operations due to Google service outage.

Nov <var data-var='date'>30</var>, <var data-var='time'>17:13</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>30</var>, <var data-var='time'>14:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>30</var>, <var data-var='time'>13:51</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>30</var>, <var data-var='time'>13:17</var> UTC Investigating - We are currently investigating this issue.

Backend sync queues degraded

Aug <var data-var='date'>28</var>, <var data-var='time'>14:43</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>12:08</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>28</var>, <var data-var='time'>12:08</var> UTC Identified - The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue. Aug <var data-var='date'>28</var>, <var data-var='time'>11:10</var> UTC Investigating - We are currently investigating this issue.

Backend failure on hosting service

Aug <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC Resolved - An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

Images not loading for some customers - Image Hosting Provider

Aug <var data-var='date'> 9</var>, <var data-var='time'>12:51</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>11:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 9</var>, <var data-var='time'>11:06</var> UTC Scheduled - We will be undergoing scheduled maintenance of our Design API to upgrade our service provider. Please contact help@marvelapp.com for more info or follow our twitter feed @marvelapp https://twitter.com/marvelapp

Design API Maintenance

Jun <var data-var='date'>14</var>, <var data-var='time'>23:25</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>14</var>, <var data-var='time'>22:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>14</var>, <var data-var='time'>20:33</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>14</var>, <var data-var='time'>20:18</var> UTC Investigating - We are currently investigating this issue.

Is Marvel App down?

Marvel App status is UP

Lastest published events

Design Tool storage intermittent failures

Outage of backend system supporting Marvel

Infrastructure Outage

Marvel App Services, Components and Regions

Recent Marvel App events

Design Tool storage intermittent failures

Outage of backend system supporting Marvel

Infrastructure Outage

DNS Failure

Parts of the service are not responding

Marvel web app is experiencing intermittent outages