Jul <var data-var='date'> 8</var>, <var data-var='time'>03:22</var> PDT Monitoring - On Wednesday, July 8, 2026, Marqeta engineers detected a brief issue affected elevated Stand-In Processing (STIP) across multiple card networks between 02:55 and 03:05 PT. The case is currently stable and our engineering teams are actively monitoring to ensure long-term system stability.

STIPs on Multiple Card Networks

Jul <var data-var='date'> 2</var>, <var data-var='time'>18:39</var> PDT Resolved - Marqeta's upstream SMS provider has resolved the formatting issue affecting cardholder messages in Australia. All SMS one-time passcode (OTP) messages are once again being delivered with their correct program sender IDs. Following a period of sustained monitoring, we have confirmed that this is now closed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:11</var> PDT Identified - Marqeta engineers are aware of an issue affecting SMS one-time passcode (OTP) messages sent to cardholders in Australia. Impacted messages are currently being delivered with an "Unverified" sender name instead of the program's normal sender ID. Please note that message delivery itself is not blocked, and cardholders are still successfully receiving and able to use their verification codes. We have identified the root cause as an issue with our upstream SMS provider and have escalated it to them for resolution. We are actively monitoring the situation and will provide an update as soon as more information becomes available.

Misattributed SMS Verification Messages for Australian Cardholders

Jul <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> PDT Resolved - Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks that occurred between approximately 22:28 PDT and 22:45 PDT. The issue has since been mitigated, and traffic has returned to normal.

STIPs Across Multiple Networks

Jun <var data-var='date'>30</var>, <var data-var='time'>10:31</var> PDT Resolved - Marqeta has received confirmation from Apple Pay that they identified the root cause of the in-app provisioning failures and have resolved the issue. Following an extended period of monitoring normal traffic and sustained system stability, we are now closing this incident. Jun <var data-var='date'>29</var>, <var data-var='time'>18:45</var> PDT Monitoring - Marqeta engineers detected a recurrence of issues affecting Apple Pay provisioning between 16:00 PT and 16:30 PT. Traffic has since returned to normal, and services are currently operating as expected. We are continuing to closely monitor the situation to ensure sustained stability. The next update will be provided when new information becomes available.

Apple Pay Provisioning Stability

Jun <var data-var='date'>29</var>, <var data-var='time'>16:07</var> PDT Resolved - Marqeta engineers have successfully verified that Apple Pay provisioning is fully operational. Following a period of sustained stability, this incident is now resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>15:27</var> PDT Monitoring - Marqeta engineers have observed a significant improvement in Apple Pay provisioning success rates over the last 30 minutes, and we are currently no longer seeing any new instances of failed requests. We will continue to closely monitor the stability of provisioning and provide another update in approximately 30 minutes. Jun <var data-var='date'>29</var>, <var data-var='time'>14:59</var> PDT Update - Marqeta engineers are continuing to investigate the issue originally detected at approximately 12:30 PT (19:30 UTC). The issue is specifically limited to Apple Pay provisioning. Our team has contacted Apple Pay directly to check for external network outages and we are currently awaiting their response. We will provide another update as soon as we have more information. Jun <var data-var='date'>29</var>, <var data-var='time'>14:30</var> PDT Investigating - On Monday, June 29, 2026, Marqeta engineers detected an issue causing traffic drops for Apple Pay transaction requests and push provisioning, starting at approximately 12:30 PT (19:30 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. The next update will be in approximately 30 minutes.

Apple Pay Push Provisioning Drops

Jun <var data-var='date'>29</var>, <var data-var='time'>11:21</var> PDT Resolved - All delayed files have been processed. Jun <var data-var='date'>29</var>, <var data-var='time'>06:53</var> PDT Update - On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Visa has addressed an internal issue and has successfully sent the files. This will result in a ~3 hour delay for clearing processing and reporting. We will update this space again once the delay has been addressed, or upon any notable change in status. Jun <var data-var='date'>29</var>, <var data-var='time'>06:12</var> PDT Investigating - On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Our team is engaging Visa to actively investigate the root cause and provide the files in a timely manner. A follow-up notification with more detail will be sent when we receive context from Visa.

Delay in Receiving Visa Clearing Files

Jun <var data-var='date'>25</var>, <var data-var='time'>09:28</var> PDT Resolved - Maintenance is complete. Jun <var data-var='date'>17</var>, <var data-var='time'>10:01</var> PDT Investigating - We're making updates to how our private Sandbox environment handles and directs network traffic as part of ongoing infrastructure improvements. Your users may lose the ability to interact with your Marqeta private sandbox.  If so, please reach out to support@marqeta.com.

Private Sandbox Maintenance

Jun <var data-var='date'>25</var>, <var data-var='time'>08:30</var> PDT Resolved - On June 25, 2026, Marqeta identified a degradation in 3DS challenge authentication success rates affecting merchants. Merchants experienced reduced success rates on 3DS challenge authentication requests starting from June 16th. Engineers have confirmed functionality is restored. Marqeta is working with our upstream vendor to obtain a full root cause analysis.

3DS Authentication Requests Degraded

Jun <var data-var='date'>22</var>, <var data-var='time'>01:57</var> PDT Resolved - Engineers have remediated the delayed foreign-currency transaction clearing files. All affected services are now fully restored. Jun <var data-var='date'>22</var>, <var data-var='time'>00:46</var> PDT Update - On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is continuing to remediate the clearing files. A follow-up notification will be sent when clearing has been remediated, or upon any notable change in condition. Jun <var data-var='date'>22</var>, <var data-var='time'>00:17</var> PDT Identified - On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is continuing to actively investigate the root cause and remediate the clearing file process. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible. Jun <var data-var='date'>21</var>, <var data-var='time'>23:46</var> PDT Update - On Sunday, June 21, 2026, Marqeta engineers detected a renewed issue affecting foreign-currency transaction clearing on Mastercard and Visa starting at approximately 23:39 PT (06:39 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible. Jun <var data-var='date'>21</var>, <var data-var='time'>18:42</var> PDT Monitoring - On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal and a clearing file delivery delay starting at approximately 17:24 PT (00:24 UTC). Marqeta Dashboard has recovered, and clearing file delivery is being monitored to ensure continuity has been restored. We will update this space again if there are any notable changes. Jun <var data-var='date'>21</var>, <var data-var='time'>18:16</var> PDT Update - On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal and a clearing file delivery delay starting at approximately 17:24 PT (00:24 UTC). Marqeta Dashboard has recovered, and engineers are continuing to investigate the impact to clearing. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible. Jun <var data-var='date'>21</var>, <var data-var='time'>17:57</var> PDT Update - On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal starting at approximately 17:24 PT (00:24 UTC). There is also a one hour delay in clearing files that will affect file delivery timing. Our team is continuing to actively investigate the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible. Jun <var data-var='date'>21</var>, <var data-var='time'>17:32</var> PDT Investigating - On Sunday, June 21, 2026, Marqeta engineers detected an issue affecting the Marqeta Dashboard web portal starting at approximately 17:24 PT (00:24 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible.

Marqeta Dashboard Outage and Delayed Clearing

Jun <var data-var='date'>17</var>, <var data-var='time'>05:07</var> PDT Resolved - On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team identified the root cause, successfully deployed a fix across all affected environments, and completed a monitoring period to verify full stability. We sincerely appreciate your patience throughout this incident. Jun <var data-var='date'>16</var>, <var data-var='time'>13:37</var> PDT Monitoring - On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team successfully deployed a fix across all affected environments as of 13:09 PT (21:09 UTC). All impacted services have been restored and are currently under active monitoring to ensure full stability. We sincerely apologize for any disruption this caused and appreciate your patience. Jun <var data-var='date'>16</var>, <var data-var='time'>11:54</var> PDT Update - On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User, Business, and Card API responses in the sandbox and intermittently in production, starting at approximately 09:50 PT (17:07 UTC). Our engineering team has identified the root cause and initiated a hot-fix across all affected environments. We are actively monitoring the fix progress and will provide a further update once the fix is complete and service has been fully verified. Jun <var data-var='date'>16</var>, <var data-var='time'>11:25</var> PDT Identified - On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User/Business/Card API response in the sandbox and a intermittently in production starting at approximately 09:50 PT (17:07 UTC). Our team is aware of the root cause and is continuing to actively work to resolve the impact. A follow-up notification with more detail will be sent within 30 minutes. Jun <var data-var='date'>16</var>, <var data-var='time'>10:54</var> PDT Investigating - On Tuesday, June 16, 2026, Marqeta engineers detected an issue affecting User/Business/Card API response in the sandbox and a intermittently in production starting at approximately 09:50 PT (17:07 UTC). Our team is aware of the root cause and is actively working to resolve the impact. A follow-up notification with more detail will be sent within 30 minutes.

API Response Degraded in Sandbox

Jun <var data-var='date'>15</var>, <var data-var='time'>09:21</var> PDT Resolved - On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Visa has sent the files, and the processing is underway as expected. Jun <var data-var='date'>15</var>, <var data-var='time'>08:40</var> PDT Identified - On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Visa has begun sending the delayed files. Processing will begin as soon as the files are successfully transmitted. We will update this page once we have confirmed the files are processing. Jun <var data-var='date'>15</var>, <var data-var='time'>08:23</var> PDT Investigating - On Monday, June 15, 2026, Marqeta engineers detected an issue affecting Visa SMS file delivery starting at approximately 08:01 PT (15:01 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

Visa SMS File Delay

Jun <var data-var='date'>13</var>, <var data-var='time'>05:15</var> PDT Resolved - At 2:15 AM PDT, we detected MDES (MasterCard Digital Enablement Service) calls for Tokenization were degraded. As of 03:07 AM PDT, service began to normalize and we have since confirmed the receipt of healthy calls to MDES. We have engaged Mastercard to provide an explanation and analysis, and we will continue to monitor the connection to ensure stability.

Mastercard Tokenization Disruption

Jun <var data-var='date'>11</var>, <var data-var='time'>09:48</var> PDT Resolved - On Thursday, June 11th, 2026, Marqeta engineers have confirmed that the the physical network connection has been successfully restored, and operations have returned to normal across all affected card networks. Following a period of active monitoring with no further issues observed, long-term system stability has been fully verified. Jun <var data-var='date'> 8</var>, <var data-var='time'>08:51</var> PDT Update - On Wednesday, June 3, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 08:42 PT. Our ongoing technical investigation has isolated the root cause of this incident to a degraded physical network connection. We are actively coordinating with our hardware vendor for an expedited component replacement. In the interim, Marqeta engineers are continuously monitoring the affected infrastructure and managing traffic loads to mitigate any further customer impact. We will provide a final resolving update once the hardware replacement is complete and long-term system stability has been fully verified. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:57</var> PDT Update - On Wednesday, June 3, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 08:42 PT. Mitigations remain in place and the root cause is being investigated throughout the day. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:12</var> PDT Monitoring - On Wednesday, June 3, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 08:42 PT. Our team has drained the affected region to stabilize the STIPs, and will continue investigating the root cause. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:49</var> PDT Investigating - On Wednesday, June 3, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 08:42 PT. Our team is actively investigating the root cause and assessing the full scope of impact. We will follow up with additional details as soon as more information is available. A follow-up notification with more detail will be sent within 30 minutes.

Jun <var data-var='date'> 5</var>, <var data-var='time'>19:22</var> PDT Resolved - Marqeta's engineering teams have successfully completed the ingestion and processing of the delayed Visa SMS settlement files. All associated reports have been generated. All systems are operating normally, and this is now fully resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>17:35</var> PDT Monitoring - Following up on our previous updates, Marqeta has successfully received the delayed SMS settlement files from Visa at 17:30 PST. Our engineering teams have initiated the ingestion and processing of those files , and we will provide a final resolution update once the data is completely processed and verified. Jun <var data-var='date'> 5</var>, <var data-var='time'>16:33</var> PDT Identified - On Friday, June 5, 2026, Marqeta engineers detected a delay in expected daily Visa SMS settlement file delivery. Visa has identified the missing files and are investigating why they are unable to transmit. We will update this page again once we have a confirmed action plan from Visa and an ETA to receiving the delayed files. Jun <var data-var='date'> 5</var>, <var data-var='time'>10:34</var> PDT Update - On Friday, June 5, 2026, Marqeta engineers detected a delay in expected daily Visa SMS settlement file delivery. Currently Marqeta engineers are engaging Visa to expedite file delivery and are monitoring for receipt and processing. We will update this page again once we have a confirmed action plan from Visa and an ETA to receiving the delayed files. Jun <var data-var='date'> 5</var>, <var data-var='time'>10:04</var> PDT Update - On Friday, June 5, 2026, Marqeta engineers detected a delay in expected daily Visa SMS settlement file delivery. Currently Marqeta engineers are engaging Visa to expedite file delivery and are monitoring for receipt and processing. We will update this page again in 30 minutes. Jun <var data-var='date'> 5</var>, <var data-var='time'>09:34</var> PDT Investigating - On Friday, June 5, 2026, Marqeta engineers detected a delay in receiving Visa SMS Files. Visa has been notified and we are actively working to resolve it as quickly as possible. A follow-up notification with more detail will be sent within 30 minutes.

Jun <var data-var='date'> 1</var>, <var data-var='time'>18:49</var> PDT Resolved - Engineers have observed Apple Pay in-app provisioning errors are no longer occurring. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:30</var> PDT Update - We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are still actively investigating this issue and are continuing to engage external partners for additional context. The next update will take place once engineers have gathered this context and are able to determine next steps. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> PDT Identified - We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are still actively investigating this issue and are continuing to engage external partners for additional guidance. We will update this page again in 30 minutes. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:30</var> PDT Update - We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are actively investigating this issue and have initiated contact with external partners for additional guidance. We will update this page again in 30 minutes. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> PDT Update - We are continuing to investigate intermittent errors impacting Apple Pay in-app provisioning requests across multiple regions. The team has identified a possible issue with certificate chain verification related to expired certificates being sent from user devices. Our engineers are actively investigating this issue and have initiated contact with external partners for additional guidance. We will update this page with more information in 30 minutes. Jun <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> PDT Investigating - Marqeta engineers detected an intermittent issue affecting Apple Pay in-app card provisioning requests starting at approximately 11:42 PT. Our team is actively investigating the root cause and assessing the full scope of impact. We will update this page with more information in 30 minutes.

Intermittent Apple Pay Errors

May <var data-var='date'>21</var>, <var data-var='time'>07:32</var> PDT Resolved - Maintenance is complete. May <var data-var='date'>13</var>, <var data-var='time'>10:04</var> PDT Identified - We're making updates to how our private Sandbox environment handles and directs network traffic as part of ongoing infrastructure improvements. We expect this maintenance to be complete by May 22nd. Your users may lose the ability to interact with your Marqeta private sandbox. If so, please reach out to support@marqeta.com.

May <var data-var='date'>20</var>, <var data-var='time'>01:00</var> PDT Resolved - Between 12:59 AM and 03:23 AM PDT, an external Mastercard incident caused intermittent errors for customers utilizing MDES token lifecycle actions. This resulted in temporary drops in token notifications and elevated 422 errors on the /v3/digitalwallettokentransitions endpoint due to upstream network issues. All services and webhook notifications have returned to baseline levels and are currently operating normally.

Mastercard MDES Lifecycle Service Degradation

May <var data-var='date'>15</var>, <var data-var='time'>20:46</var> PDT Resolved - We have successfully processed the final batch of clearing files. Following a thorough reconciliation against the Visa network summary, we can confirm that all expected clearing data is aligned and validated. May <var data-var='date'>15</var>, <var data-var='time'>16:58</var> PDT Update - Our teams have been actively monitoring file receipt and processing throughout the day, and we have confirmed that overall clearing volume today exceeds our previous day's totals, with most recent file processed at 14:35 PDT, We are also working to formally reconcile received data against the Visa network summary to provide full confirmation that all expected clearing activity has been recovered, and will provide a further update once reconciliation is complete. We sincerely apologize for any disruption this delay may have caused. May <var data-var='date'>15</var>, <var data-var='time'>10:16</var> PDT Identified - Our technical teams have confirmed after engaging Visa that we have processed from our side all files sent so far from Visa. Marqeta is currently addressing a potential delay in the delivery of clearing files from the Visa network., While these files are now being ingested and prioritized through our systems to restore full data visibility, customers may experience temporary discrepancies in data reporting or reconciliation against VSS reports for the impacted date. We are closely monitoring the processing of files sent from Visa side to ensure all records are accurately reflected, We will provide a further update as soon as the processing is complete and data integrity is fully verified. May <var data-var='date'>15</var>, <var data-var='time'>02:12</var> PDT Investigating - We receive 6 large files from Visa each day containing clearing for Marqeta customers. The last clearing file from the 14th of May has not yet been received from Visa. Impacted customers will have a lower number than normal of clearing webhooks and VSS reports particular to this file are delayed. We have reached out to Visa to understand what has happened, and to ensure the file is sent. Once the file has been received by Marqeta, it will be immediately processed and we will update this incident.

Visa clearing delayed for some customers.

May <var data-var='date'>12</var>, <var data-var='time'>20:10</var> PDT Resolved - Following a successful monitoring period, Marqeta systems have maintained stable processing since May 12, 08:40 AM PT with no further anomalies detected. We apologize for any impact this may have had on cardholders and appreciate your patience throughout the resolution process. May <var data-var='date'>12</var>, <var data-var='time'>09:23</var> PDT Monitoring - Following up on our previous updates, Pulse has informed us that the responsible acquirer has implemented a change to resolve the root cause, and Marqeta has cross-verified that (STIP) levels returned to normal parameters as of 08:40 AM PT. Our engineering teams will continue to closely observe the stability of the Pulse network to ensure no further disruptions occur for your cardholders, and we will provide a final resolution summary once the monitoring period is successfully complete. May <var data-var='date'>12</var>, <var data-var='time'>03:20</var> PDT Update - Our joint technical investigation with the Pulse team has successfully isolated the source of the anomalous data to a single acquiring partner. Pulse is actively working to engage the responsible acquirer to secure a path for remediation. Concurrently, Marqeta is escalating the issue with utmost priority. We will provide an update as soon as we have confirmation of the fix and an estimated time to resolution from Pulse. May <var data-var='date'>12</var>, <var data-var='time'>01:45</var> PDT Update - To keep our customers updated , we have initiated a joint T.S session with Pulse team, and we are working jointly to investigate the root cause and secure a path for remediation. We will provide an update as soon as we have a confirmed fix or an estimated time to resolution. May <var data-var='date'>12</var>, <var data-var='time'>00:48</var> PDT Identified - Marqeta Engineers have observed elevated STIPs on the Pulse network impacting some cardholders utilizing the Pulse network starting on 11th of May at 10:20 PM PDT. A dedicated response team has been assembled and has identified the technical issue as a processing failure within our systems when encountering a new data pattern originating from the Pulse network. To mitigate the impact and confirm the necessary fix, we have engaged the Pulse team for clarity on this new data behavior, and Pulse has raised an incident from their side to investigate. We will provide an update as soon as we have confirmation of the fix and an estimated time to resolution."

Elevated STIPs on the Pulse Network

May <var data-var='date'>11</var>, <var data-var='time'>15:57</var> PDT Resolved - All of Marqeta's services should now be fully operational. May <var data-var='date'>11</var>, <var data-var='time'>07:09</var> PDT Update - Nearly all Marqeta services are now fully operational. Engineers are continuing to mitigate some data discrepancies in certain services. We will provide our next update when the data has been fully remediated, or if we become aware of a substantial change in condition. May <var data-var='date'> 8</var>, <var data-var='time'>14:46</var> PDT Update - Nearly all Marqeta services are now fully operational. Engineers are continuing to mitigate some data discrepancies in certain services. We will continue monitoring the situation throughout the weekend. We will provide our next update Monday the 11th at 10:00 am EST, or if we become aware of a substantial change in condition. May <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> PDT Update - We are continuing to observe improvements to Marqeta's services. Engineers are continuing to put mitigations in place, such as moving traffic away from the affected region and availability zone. We will continue monitoring the situation throughout the day for any changes in status. We will provide our next update when we receive additional information from AWS. May <var data-var='date'> 7</var>, <var data-var='time'>23:53</var> PDT Monitoring - We are continuing to observe improvements to Marqeta's services. Engineers are continuing to put mitigations in place, such as moving traffic away from the affected region and availability zone. We will also continue monitoring the situation overnight for any changes in status. Our next update will be at 10:00 EST. May <var data-var='date'> 7</var>, <var data-var='time'>22:29</var> PDT Update - AWS is observing some early signs of recovery. Some of Marqeta services remain impacted by the ongoing AWS us-east-1 outage. Our engineers are diligently monitoring the situation and implementing measures to reduce impact where possible. We will provide our next update when we receive additional information from AWS. May <var data-var='date'> 7</var>, <var data-var='time'>21:42</var> PDT Update - Marqeta services remain impacted by the ongoing AWS us-east-1 outage. Our engineers are diligently monitoring the situation and implementing measures to reduce impact where possible. We will provide our next update when we receive additional information from AWS. May <var data-var='date'> 7</var>, <var data-var='time'>21:14</var> PDT Update - Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available. May <var data-var='date'> 7</var>, <var data-var='time'>20:44</var> PDT Update - Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available. May <var data-var='date'> 7</var>, <var data-var='time'>20:14</var> PDT Update - Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS is shifting traffic away from the impacted zone for additional services. Our teams continue monitoring the situation closely and will provide the next update in 30 minutes or when new information is available. May <var data-var='date'> 7</var>, <var data-var='time'>19:44</var> PDT Update - Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS continues working to resolve the thermal issue in the affected availability zone. We are closely monitoring their progress and our service recovery. Next update in 30 minutes or sooner if conditions change. May <var data-var='date'> 7</var>, <var data-var='time'>19:14</var> PDT Update - Marqeta services remain impacted by the ongoing AWS us-east-1 outage. AWS continues working to resolve increased temperatures in the affected availability zone with no current ETA for full resolution. Some services are beginning to see improvement. Next update in 30 minutes or sooner if conditions change. May <var data-var='date'> 7</var>, <var data-var='time'>18:45</var> PDT Update - All Marqeta services remain impacted by the ongoing AWS us-east-1 outage with no ETA for resolution from AWS. The next update will be in 30 minutes or sooner if conditions change. May <var data-var='date'> 7</var>, <var data-var='time'>18:14</var> PDT Identified - We are continuing to monitor the AWS problem in us-east-1, and we are seeing impact across many Marqeta services due to this. We are actively removing traffic from this region to limit the impact to our customers. Next update will be in 30 minutes or when AWS provides any additional context. May <var data-var='date'> 7</var>, <var data-var='time'>17:46</var> PDT Investigating - Marqeta engineers are detecting an elevated number of STIPs starting from about 4:30PM PST. Teams are monitoring an AWS us-east-1 outage as the likely cause. We will provide updates every 30 minutes or upon discovery of new information.

AWS Outage Impacting Marqeta Services

May <var data-var='date'> 7</var>, <var data-var='time'>17:40</var> PDT Resolved - All replicated assets in the system should now be fully synchronized. May <var data-var='date'> 5</var>, <var data-var='time'>14:12</var> PDT Update - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is impacting data replication for transactional data in Diva reports and MQD endpoints. All replicated assets in the system are now fully synchronized with the exception of one cluster, which currently shows approximately 8 hours behind and is progressing toward full synchronization. Marqeta teams continue to monitor the recovery process and maintain engagement with the external vendor. More detailed information will be provided tomorrow morning, or if new information becomes available. May <var data-var='date'> 5</var>, <var data-var='time'>13:30</var> PDT Update - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets continuing to improve. Some corrected reports will be available in the early morning of May 6th. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>12:30</var> PDT Update - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets beginning to catch up. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> PDT Identified - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have observed assets beginning to catch up. We are continuing our engagement with the external vendor to resolve quicker and receive an ETA for full restoration. Our next update will be in 60 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>10:30</var> PDT Update - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>09:32</var> PDT Update - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>08:29</var> PDT Update - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>07:29</var> PDT Update - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>06:29</var> PDT Update - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams have escalated our engagement with the external vendor to resolve quicker. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>05:29</var> PDT Investigating - An external vendor's unexpected cluster maintenance starting from about 4:00 PM PST on May 4th is causing a severe lag in data replication for transactional data in Diva reports and MQD endpoints. Marqeta teams are engaging with the external vendor to resolve the upstream cluster issue, running checks to quantify the data lag load times, and ensuring internal pipelines are ready to automatically process all delayed data once restored. We will have more information about an ETA to restoration once the external vendor provides their own ETA. Our next update will be in 60 minutes.

Delay in Diva reports and MQD endpoints

Apr <var data-var='date'>30</var>, <var data-var='time'>10:34</var> PDT Resolved - This incident has been resolved. Service has been restored and customers should no longer experience any impact. Apr <var data-var='date'>29</var>, <var data-var='time'>15:20</var> PDT Update - Engineers have confirmed that the incident is now stabilized. We will provide a final update once full resolution is confirmed Apr <var data-var='date'>29</var>, <var data-var='time'>14:15</var> PDT Update - Work continues toward a full resolution. We will provide the next update when new information becomes available. Apr <var data-var='date'>29</var>, <var data-var='time'>13:08</var> PDT Update - Our engineering teams remain focused on implementing the resolution. We will provide another update in approximately 60 minutes or when new information is provided. Apr <var data-var='date'>29</var>, <var data-var='time'>12:04</var> PDT Identified - Engineers have identified the root cause and are now working on a resolution. We will provide another update in approximately 60 minutes or when new information becomes available. Apr <var data-var='date'>29</var>, <var data-var='time'>11:35</var> PDT Update - Multiple teams are working together to investigate and resolve the 3DS performance degradation. Challenge timeouts and STIPs may continue to impact customers. We will provide another update in approximately 30 minutes. Apr <var data-var='date'>29</var>, <var data-var='time'>11:04</var> PDT Update - Our engineering team is actively continuing to investigate the root cause of the 3DS performance issue. Challenge timeouts and STIPs may still be impacting customers. We remain focused on resolution and will provide another update in approximately 30 minutes. Apr <var data-var='date'>29</var>, <var data-var='time'>10:32</var> PDT Update - 3DS is experiencing degraded performance that may cause challenge timeouts and STIPs. Our engineering team is investigating the root cause. Next update will be in approximately 30 minutes or when new information becomes available. Apr <var data-var='date'>29</var>, <var data-var='time'>10:04</var> PDT Investigating - Starting at 13:00 EST, 3DS is experiencing degraded performance that may cause challenge timeouts. Our engineering team is investigating the root cause. We will provide another update in approximately 30 minutes.

3DS Service Degradation

Apr <var data-var='date'> 6</var>, <var data-var='time'>11:32</var> PDT Resolved - Following an extended period of stability, we have verified that the tactical fix applied to our database environment has fully resolved the connectivity issues and all affected services are performing at baseline levels. We appreciate your patience throughout this event. Apr <var data-var='date'> 2</var>, <var data-var='time'>20:10</var> PDT Monitoring - Following our investigation with the database vendor, a tactical fix was successfully applied at 16:26 PST. Since the implementation of this fix, we have observed a significant improvement in database connection stability and a return to normal service levels. Our engineering team is continuously monitoring the environment to verify the long-term effectiveness of the resolution and ensure overall system stability. We will provide a final update once we have confirmed the issue is fully resolved and appreciate your continued patience. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:31</var> PDT Identified - We have observed a database connectivity issue that intermittently impacted Marqeta services on April 1st between 16:04 and 17:56 PST. During this window, some customers may have experienced an elevated amount of STIPs as well as partial disruptions to tokenization and API traffic. Our engineering team has traced the instability to an intermittent database connection failure and has escalated the matter to our third-party vendor for support. We are currently engaged in an active troubleshooting with the vendor's support to isolate the root cause and prevent recurrence by applying a tactical solution. We apologize for any inconvenience this incident may caused, and will periodically provide updates once available.

Intermittent STIPs across multiple networks

Apr <var data-var='date'> 3</var>, <var data-var='time'>21:15</var> PDT Resolved - Engineers have resolved the last known instances of this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>19:55</var> PDT Update - Engineers are continuing to work to resolve the last few instances of this issue. We will update here once this work is complete. Apr <var data-var='date'> 3</var>, <var data-var='time'>12:44</var> PDT Identified - From March 24th, we are experiencing an increase in the rate of declines for card-present transactions using magnetic stripe swipe (magstripe). This may cause cardholder's physical cards to be declined even though the cards and accounts are in good standing. Engineers are working to resolve this issue today. We will update here once this work is complete.

Increase Rate Of Magstripe Declines

Mar <var data-var='date'>17</var>, <var data-var='time'>12:27</var> PDT Resolved - All bank files have been successfully delivered as of 12:17 PM PT. No further delays are expected. Mar <var data-var='date'>17</var>, <var data-var='time'>09:09</var> PDT Identified - We are currently experiencing delays in bank file delivery for some customers. Engineers have identified the issue and restarted the delivery process. All bank files are expected to be delivered within the next 3 hours.

Is Marqeta down?

Marqeta status is UP

Lastest published events

STIPs on Multiple Card Networks

Misattributed SMS Verification Messages for Australian Cardholders

STIPs Across Multiple Networks

Marqeta Services, Components and Regions

Recent Marqeta events

STIPs on Multiple Card Networks

Misattributed SMS Verification Messages for Australian Cardholders

STIPs Across Multiple Networks

Apple Pay Provisioning Stability

Apple Pay Push Provisioning Drops

Delay in Receiving Visa Clearing Files

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Is Marqeta down?

Marqeta status is UP

Lastest published events

STIPs on Multiple Card Networks

Misattributed SMS Verification Messages for Australian Cardholders

STIPs Across Multiple Networks

Marqeta Services, Components and Regions

Recent Marqeta events

STIPs on Multiple Card Networks

Misattributed SMS Verification Messages for Australian Cardholders

STIPs Across Multiple Networks

Apple Pay Provisioning Stability

Apple Pay Push Provisioning Drops

Delay in Receiving Visa Clearing Files

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!