Sep <var data-var='date'>28</var>, <var data-var='time'>07:47</var> PDT Resolved - On Saturday, September 26, 2026. Marqeta detected an issue affecting stand-in transaction processing (STIPs) and transaction declines with impact start time at approximately 5:31 PM PT. We immediately engaged our upstream infrastructure provider, who identified the root cause and applied a fix, restoring full connectivity by approximately 6:00 PM PT that same evening. Marqeta engineers continued monitoring systems closely throughout the weekend to confirm stability, and we observed normal transaction processing with no recurrence of the issue. This incident is now resolved. We appreciate your patience throughout this incident. Sep <var data-var='date'>26</var>, <var data-var='time'>19:09</var> PDT Monitoring - As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will continue to press the vendor for their investigation and will continue monitoring throughout the weekend. Sep <var data-var='date'>26</var>, <var data-var='time'>18:43</var> PDT Investigating - As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will update this page again upon any substantial change in status.

STIPs and transaction declines

Sep <var data-var='date'>25</var>, <var data-var='time'>18:28</var> PDT Resolved - On Thursday, September 24, 2026, at approximately 13:07 PT (20:07 UTC) Marqeta identified an issue affecting card transactions processed through Mastercard, in which a number of transactions across several Mastercard programs were declined or handled through the network's stand-in processing. Transaction volumes and processing patterns have returned to normal baseline levels, and we conducted a monitoring period to confirm long term stability. Mastercard has acknowledged the anomaly on their network and is continuing to investigate the underlying root cause; Marqeta will incorporate any further findings once Mastercard's analysis is complete. We appreciate your patience throughout this incident. Sep <var data-var='date'>24</var>, <var data-var='time'>18:18</var> PDT Monitoring - Transaction volumes have returned to normal levels, and there is currently no customer impact. Mastercard has confirmed a network-side anomaly and their teams are actively investigating the root cause. Marqeta engineers continue to monitor systems closely while awaiting Mastercard's final technical findings before fully resolving the incident. Sep <var data-var='date'>24</var>, <var data-var='time'>16:12</var> PDT Update - The investigation into card transactions routed to Mastercard network stand-in processing is ongoing. This may have cause some transactions to be approved or declined by network stand-in. There is currently no impact, however Marqeta engineers are continuing to engage Mastercard directly to investigate. We will update this space again upon any substantial change in status. Sep <var data-var='date'>24</var>, <var data-var='time'>15:23</var> PDT Update - The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are continuing to engage Mastercard directly to investigate the elevated stand-in processing rate. We will update you again in 30 minutes. Sep <var data-var='date'>24</var>, <var data-var='time'>14:55</var> PDT Update - The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are continuing to engage Mastercard directly to investigate the elevated stand-in processing rate. We will update you again in 30 minutes. Sep <var data-var='date'>24</var>, <var data-var='time'>14:26</var> PDT Update - The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are engaging Mastercard directly and investigating the elevated stand-in processing rate. We will update you again in 30 minutes. Sep <var data-var='date'>24</var>, <var data-var='time'>13:56</var> PDT Investigating - On Thursday, September 24, 2026, at approximately 13:07 PT (20:07 UTC), Marqeta was notified of an issue causing some transactions approved or declined by network stand-in. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes. We appreciate your patience as we work to resolve this as quickly as possible.

STIPs on Mastercard

Sep <var data-var='date'>25</var>, <var data-var='time'>13:55</var> PDT Resolved - On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. There is no impact at this time. Engineers have put mitigations into place and will continue to monitor over the weekend. Sep <var data-var='date'>25</var>, <var data-var='time'>12:07</var> PDT Update - On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. There is no ongoing impact at this time, however our team is actively investigating the root cause and assessing the full scope of the impact. We will update this page again upon any substantial change in status. Sep <var data-var='date'>25</var>, <var data-var='time'>11:37</var> PDT Investigating - On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

STIPs on Visa

Sep <var data-var='date'>22</var>, <var data-var='time'>14:25</var> PDT Resolved - Marqeta engineers, in coordination with Visa, have completed remediation of the duplicate clearing transaction issue affecting September 18th transactions. All impacted transaction exceptions have been processed, with the final set of transactions confirmed posted at approximately 02:20 PT this morning. Settlement reconciliation has been completed for all affected programs. Following a monitoring period to confirm the stability of the resolution, we can confirm this issue is now fully resolved and no further customer action is required. We appreciate your patience throughout this process. Sep <var data-var='date'>21</var>, <var data-var='time'>16:34</var> PDT Monitoring - Marqeta engineers, in coordination with Visa, have identified and verified the resolution steps for the duplicate clearing transaction issue affecting September 18th transactions. Engineering teams are currently finalizing the remaining transaction exception processing. We anticipate transaction postings and settlement reconciliations will be fully remediated for all impacted programs by tomorrow. We will provide a final update once full resolution is confirmed. Sep <var data-var='date'>21</var>, <var data-var='time'>09:01</var> PDT Update - On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are continuing to remediate the 11,000 duplicate Visa clearings held in transaction management. We will update this page again upon any substantial change in the status of the incident. Sep <var data-var='date'>21</var>, <var data-var='time'>07:45</var> PDT Update - On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are remediating the 11,000 duplicate Visa clearings held in transaction management. We will update you again in 60 minutes. Sep <var data-var='date'>21</var>, <var data-var='time'>05:57</var> PDT Investigating - On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are remediating the 11,000 duplicate Visa clearings held in transaction management. We will update you again in 60 minutes.

Visa Duplicate Clearing Files

Sep <var data-var='date'>16</var>, <var data-var='time'>19:18</var> PDT Resolved - Following an extended monitoring period, our engineering team has confirmed continued long-term stability of the Visa "Click to Pay" service with no further abnormalities detected since the last observed disruption at 2:46 PM PT on September 15, 2026. The investigation lead an issue on Visa's side in load-handling limitation causing overloading. We will continue to work with Visa on a full root cause analysis and will share further findings as they become available. We thank our customers for their patience throughout this incident. Sep <var data-var='date'>15</var>, <var data-var='time'>17:41</var> PDT Monitoring - We are continuing to monitor the intermittent service disruption affecting the Visa "Click to Pay" service, which began at approximately 10:07 AM PDT on September 15, 2026. Our engineering team has not observed any further disruption since 2:46 PM PT. We will continue to monitor for long-term stability and will follow up with our partner for a root cause on the underlying connectivity issue on their side. Sep <var data-var='date'>15</var>, <var data-var='time'>12:43</var> PDT Identified - We are actively in engagement with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints via high priority case . Visa confirmed that this is due to an ongoing issue on their side. We are monitoring the service closely and will provide further updates as more information becomes available from Visa's side. Sep <var data-var='date'>15</var>, <var data-var='time'>11:06</var> PDT Investigating - We are currently investigating an Intermittent service disruption affecting the Visa "Click to Pay" service, which began at 10:07 AM PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.

Intermittent Service disruptions affecting Visa "Click to Pay" API endpoints.

Sep <var data-var='date'>16</var>, <var data-var='time'>14:50</var> PDT Resolved - Support systems are restored. Sep <var data-var='date'>16</var>, <var data-var='time'>09:56</var> PDT Monitoring - Salesforce has reported their incident is considered resolved at this time. Marqeta engineers are continuing to observe to ensure all support systems have returned to normal function. Sep <var data-var='date'>16</var>, <var data-var='time'>04:08</var> PDT Identified - SalesForce is experiencing an outage that affects ability to raise ticket via our Support Portal and introduce delay in response from our Support Team. If you have any time sensitive request that require attention, please raise it to support@marqeta.com, or escalate via your Account Manager. For any incidents, please use 911@marqeta.com.

Salesforce.com down, customer support impacted

Sep <var data-var='date'>16</var>, <var data-var='time'>09:43</var> PDT Resolved - Google has confirmed their outage is resolved, and Marqeta engineers have observed Google Pay token provisioning has returned to normal operation. Sep <var data-var='date'>16</var>, <var data-var='time'>09:11</var> PDT Identified - On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Google has acknowledged an outage in their API and we are tracking its progress. We will update this page again upon any notable change. Sep <var data-var='date'>16</var>, <var data-var='time'>09:06</var> PDT Investigating - On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

Google Pay Outage

Sep <var data-var='date'>14</var>, <var data-var='time'>14:25</var> PDT Resolved - There have been no new occurrences of STIPs on the Pulse network. Sep <var data-var='date'>12</var>, <var data-var='time'>14:40</var> PDT Monitoring - On Saturday, September 12, 2026, at approximately 13:53 PT (20:53 UTC), Marqeta engineers detected an issue on Pulse's network causing transactions to be processed by stand-in in one region. The impact was about 10 minutes long and is no longer occurring. Our teams have reached out to Pulse to provide their analysis of the occurrence, we will provide an update if we detect any substantial changes. Sep <var data-var='date'>12</var>, <var data-var='time'>14:12</var> PDT Investigating - On Saturday, September 12, 2026, at approximately 13:58 PT (20:58 UTC), Marqeta engineers detected an issue affecting Pulse network transactions processed by stand-in. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification will be sent once more detail becomes available. We appreciate your patience as we work to resolve this as quickly as possible.

STIPs on Pulse Network

Sep <var data-var='date'> 3</var>, <var data-var='time'>14:57</var> PDT Resolved - MasterCard has identified the root cause of the issue and stabilized their systems. Performance across all impacted endpoints—including Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and Card Activations—has fully recovered, and Marqeta customers should no longer be experiencing any impact. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:15</var> PDT Monitoring - Marqeta engineers are observing consistent improvements across all impacted Mastercard integration services, with error rates and latency returning toward normal levels. Our engineering team continues to closely monitor system health and performance metrics in coordination with Mastercard to ensure sustained stability before fully resolving the incident. Additional updates will be provided as soon as new information is available. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:41</var> PDT Update - We continue to work in close collaboration with Mastercard’s incident response teams, who have confirmed that dedicated technical teams are actively working to address the platform-wide infrastructure issues on their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are closely tracking all system health metrics and will provide further updates as soon as additional information becomes available from our partner. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:53</var> PDT Update - Our Monitoring into the service disruption impacting MasterCard integration services continues. We are working in close collaboration with MasterCard’s incident response teams, who have confirmed that an active war room is ongoing to address the platform-wide infrastructure issues from their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are monitoring all system health metrics closely and remain committed to restoring full service performance as quickly as possible. We will continue to provide regular updates as we receive more information from our partner. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:22</var> PDT Update - We are continuing to work closely with MasterCard to resolve a service disruption impacting several integration services, which began around 06:30 PDT on September 3, 2026. This issue is resulting in latency and timeout errors for Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. Our engineering team remains in constant coordination with MasterCard’s incident response team, who have acknowledged the platform-wide infrastructure issue and are prioritizing its resolution. We are closely monitoring the situation to ensure full service restoration and will share additional updates as soon as more information is available from our partner. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:13</var> PDT Update - Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is continuing to actively monitor the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost priority to resolve the underlying infrastructure problems. We will provide further updates as more information becomes available from our partner. Sep <var data-var='date'> 3</var>, <var data-var='time'>10:33</var> PDT Update - Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is actively monitoring the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost priority to resolve the underlying infrastructure problems. We will provide further updates as more information becomes available from our partner. Sep <var data-var='date'> 3</var>, <var data-var='time'>08:11</var> PDT Identified - Our engineering team is actively monitoring the situation and coordinating directly with Mastercard, who has acknowledged a service disruption from their side which is causing intermittent degradation and increased latency for token lifecycle management and Click to Pay enrolment requests and is working toward a resolution. We will provide further updates as more information becomes available from our partner side. Sep <var data-var='date'> 3</var>, <var data-var='time'>07:33</var> PDT Investigating - On Thursday, Sept 3, 2026, Marqeta identified an issue causing service degradation affecting MasterCard integration services, which may result in increased latency or timeout errors for token lifecycle management requests and Click To Pay enrolment. Impact began at approximately 06:27 PDT, and our engineering team is actively monitoring the situation while raising an incident directly with MasterCard to identify and resolve the underlying infrastructure issues impacting these endpoints. We are prioritizing this investigation to restore full service performance and will provide further updates as more information becomes available.

Integration Service Degradation on Master Card

Aug <var data-var='date'>28</var>, <var data-var='time'>01:07</var> PDT Resolved - As of 00:52 PT (07:52 UTC), Marqeta engineers have resolved the issue affecting Visa clearing file processing following a recent infrastructure upgrade. The impact is a 4-6h delay to clearing and settlement file processing and reconciliation for affected programs. We will continue to monitor the delivery of the delayed files. The incident is now stable. We appreciate your patience as we worked to resolve this incident. Aug <var data-var='date'>28</var>, <var data-var='time'>00:42</var> PDT Update - As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing files to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates in 60 minutes or upon any change in status. Aug <var data-var='date'>28</var>, <var data-var='time'>00:15</var> PDT Identified - As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing file to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available. Aug <var data-var='date'>27</var>, <var data-var='time'>23:51</var> PDT Investigating - As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers are engaging Visa to resolve the clearing file processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.

Visa Clearing File Processing Delay

Aug <var data-var='date'>26</var>, <var data-var='time'>11:48</var> PDT Resolved - On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue. We have conducted a monitoring period to confirm stability, and no further abnormality was observed. Aug <var data-var='date'>26</var>, <var data-var='time'>11:08</var> PDT Update - On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Our team is engaging our emergency contacts at Visa to actively investigate the root cause, and we are continuing to assess the full scope of impact. Aug <var data-var='date'>26</var>, <var data-var='time'>10:53</var> PDT Investigating - On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in rather than Marqeta's real-time authorization, across all card networks. Our team is actively investigating the root cause and assessing the full scope of impact.

STIPs on the Visa Network

Aug <var data-var='date'>21</var>, <var data-var='time'>23:10</var> PDT Resolved - On Friday, August 21, 2026, Marqeta resolved a brief service disruption affecting Stand-In Processing (STIP) on the Visa network between 09:42 and 09:45 PDT. Our engineering team immediately conducted a thorough review, verified that all internal networking infrastructure was fully operational. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue and we have conducted a monitoring period to confirm long-term stability and no abnormality was observed. We appreciate your patience as we worked to resolve this incident. Aug <var data-var='date'>21</var>, <var data-var='time'>22:03</var> PDT Monitoring - On Friday, August 21, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) on Visa network between 21:42 and 21:45 PT. Our team is actively engaging our network partner to isolate the root cause, and will complete monitoring the system for long term stability.We appreciate your patience throughout the resolution process.

Aug <var data-var='date'>21</var>, <var data-var='time'>08:05</var> PDT Resolved - On August 20, 2026, Marqeta identified an issue affecting available credit and account balance calculations on a subset of accounts. Our engineering team has since isolated the cause, validated a corrective fix, and completed a structured remediation to restore accurate balances across all impacted accounts On August 20, 2026 at approximately 23:45 PST. We have also completed a period of extended monitoring to confirm long-term stability and accurate balance reporting going forward.We appreciate your patience as we worked to resolve this incident. Aug <var data-var='date'>20</var>, <var data-var='time'>19:41</var> PDT Update - The remediation plan is currently in progress and will be followed by post-remediation data integrity verifications to ensure all account balances are accurate and fully restored. Thank you for your patience throughout this incident, and further updates will be provided as our remediation activities conclude. Aug <var data-var='date'>20</var>, <var data-var='time'>16:10</var> PDT Update - Our engineering team has successfully deployed an emergency fix to address the discrepancy affecting available credit balances on select customer accounts. We are now working on remediation plan to restore accurate balance reporting. Aug <var data-var='date'>20</var>, <var data-var='time'>15:53</var> PDT Identified - On August 20, 2026, Marqeta engineers identified an issue affecting available credit balances on some of customer accounts. Our engineering team has successfully isolated the source of this discrepancy and is currently working to finalize a corrective fix. We apologize for any disruption this may cause and will provide further updates as more information becomes available

Issue affecting a subset of credit accounts

Aug <var data-var='date'>18</var>, <var data-var='time'>14:46</var> PDT Resolved - Marqeta and our network partner confirmed the underlying networking issue causing delayed delivery of standing advice was fixed as of 12:38 PST, and no further abnormalities have been observed during the monitoring period. All Mastercard transaction authorization processing has returned to normal operation. Thank you for your patience throughout this incident. Aug <var data-var='date'>18</var>, <var data-var='time'>13:25</var> PDT Monitoring - Marqeta received a confirmation from our network partner that a networking issue in their data center that was causing delayed delivery of standing advice is resolved at 12:38 PST. We are continuing to monitor closely for any abnormality and will provide a resolving update once long term stability has been confirmed. Aug <var data-var='date'>18</var>, <var data-var='time'>12:51</var> PDT Identified - On Tuesday, August 18, 2026, Marqeta engineers detected an intermittent issue affected Stand-In Processing (STIP) across card Master card network due to latency in receiving standing advices from our payment network partner. Our team is actively engaged with the partner to identify the root cause and restore normal processing times as quickly as possible. We apologize for any disruption this may cause and will provide further updates as more information becomes available.

Intermittent STIPs on the Mastercard network

Aug <var data-var='date'>17</var>, <var data-var='time'>10:51</var> PDT Resolved - Marqeta engineers have confirmed that the AWS emergency maintenance has fully concluded, and we have restored standard traffic routing across all card networks. Our monitoring shows stable, normal transaction processing with no further abnormalities detected. Thank you for your patience throughout this incident. Aug <var data-var='date'>17</var>, <var data-var='time'>08:43</var> PDT Monitoring - Marqeta engineers have received a confirmation that the AWS emergency maintenance has concluded at 08:32 PST. We are currently monitoring our systems to ensure stability across all card networks. As a precautionary measure, we are maintaining our current traffic routing until we confirm full system performance. We will provide another update once we finalize our monitoring. Aug <var data-var='date'>17</var>, <var data-var='time'>08:20</var> PDT Identified - On Monday, August 17, 2026, Marqeta engineers detected a brief issue affected Stand-In Processing (STIP) across card networks, due to emergency maintenance on an AWS direct connect link started at 07:28 PST, Our engineering teams worked on rerouting traffic away from the affected data center to mitigate further impact while the AWS maintenance is underway. We will continue to provide updates as we confirm full resolution and restoration of the full service.

STIPs across all networks

Aug <var data-var='date'>14</var>, <var data-var='time'>06:18</var> PDT Resolved - There have been no reoccurrences detected. We will continue to follow up with Visa to ensure an RCA is conducted Aug <var data-var='date'>13</var>, <var data-var='time'>14:28</var> PDT Monitoring - Visa has identified a data centre that was overloading and creating a "noisy neighbour", impacting Marqeta's Click to Pay service. After they isolated that system, we observed the service returning to normal. We will continue to monitor for any reoccurrences, and we will continue to follow up with Visa to ensure an RCA is conducted. Aug <var data-var='date'>13</var>, <var data-var='time'>13:59</var> PDT Update - We are continuing to actively engage with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints. They have confirmed that they have a team working on root cause analysis and are also working on a plan to expedite the resolution. We apologize for the impact this has caused and will provide further updates as we receive more information from our partner. Aug <var data-var='date'>13</var>, <var data-var='time'>12:15</var> PDT Identified - We are actively in engagement with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints. Our team has raised high priority case with Visa and is working directly with their support to identify the root cause and expedite the resolution. We apologize for the impact this has caused and will provide further updates as we receive more information from our partner. Aug <var data-var='date'>13</var>, <var data-var='time'>11:07</var> PDT Investigating - We are currently investigating an Intermittent service disruption affecting the Visa "Click to Pay" service, which began on August 13th 09:45 PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.

Aug <var data-var='date'>10</var>, <var data-var='time'>16:09</var> PDT Resolved - Following a period of continued monitoring with no further impact observed, the issue affecting Visa transactions processed via network stand-in between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC) is resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>13:59</var> PDT Monitoring - On Monday, August 10, 2026, Marqeta engineers observed an issue affecting Visa transactions processed via network stand-in, which occurred between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC). The customer impact has stopped, and our team is continuing to monitor system performance to ensure ongoing stability.

STIPs on Visa - Aug 10th

Jul <var data-var='date'>31</var>, <var data-var='time'>11:38</var> PDT Resolved - Marqeta engineering teams have resolved the service disruption affecting the Marqeta Dashboard, Diva, and 3DS at 11:00 PDT. The root cause was an infrastructure configuration change that inadvertently restricted network connectivity for our production database environment, which has since been remediated. We have concluded performance monitoring to ensure long-term stability, and all services are now operational. We appreciate your patience as we worked to resolve this incident. Jul <var data-var='date'>31</var>, <var data-var='time'>11:04</var> PDT Identified - Our engineering team has identified the root cause of the service disruption affecting the Marqeta Dashboard, Diva, and 3DS. The issue originated from an infrastructure configuration that inadvertently restricted network connectivity for our production database environment. We are currently implementing a fix to restore the service . We apologize for the impact this has caused and will provide further updates as our restoration efforts conclude. Jul <var data-var='date'>31</var>, <var data-var='time'>10:47</var> PDT Update - Marqeta engineering is actively investigating a service disruption affecting database connectivity across multiple services, including the Marqeta Dashboard, Diva, and 3DS. Our teams are currently investigating underlying infrastructure and network-level issues. We have escalated the matter to service provider and are coordinating across engineering teams to restore service. Further updates will be provided as our investigation progresses. Jul <var data-var='date'>31</var>, <var data-var='time'>10:19</var> PDT Investigating - Marqeta engineering team is investigating a service disruption affecting the Marqeta Dashboard and Diva. Our teams are actively working to mitigate the issue and restore full service.A follow-up notification with more detail will be sent within 30 minutes.

MQD and Diva Access issue

Jul <var data-var='date'>29</var>, <var data-var='time'>07:24</var> PDT Resolved - Marqeta engineers have confirmed digital wallet token operations have returned to normal. We will continue to engage with Mastercard to provide an RCA. Jul <var data-var='date'>29</var>, <var data-var='time'>06:37</var> PDT Update - We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard, and they have confirmed an issue on their side that they are actively investigating. We will post another update as soon as we have more information. Jul <var data-var='date'>29</var>, <var data-var='time'>06:03</var> PDT Update - We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard and are actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information. Jul <var data-var='date'>29</var>, <var data-var='time'>05:26</var> PDT Investigating - We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team is actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information.

Mastercard Digital Wallet Token Outage

Jul <var data-var='date'>25</var>, <var data-var='time'>12:12</var> PDT Resolved - Marqeta engineers have confirmed that all outstanding Visa SMS settlement and clearing files were successfully received as of 18:03 UTC/11:03 AM PDT. Thank you for your patience. Jul <var data-var='date'>25</var>, <var data-var='time'>10:04</var> PDT Identified - Marqeta engineers are currently addressing an issue impacting the delivery of Visa clearing files for July 25th. We have begun receiving some Visa clearing files over the last hour; however, we are still waiting on remaining clearing files, including the VSS summary information compared to typical daily volumes. Our engineering team is actively working with Visa to resolve the delay and process the remaining files as quickly as possible. We will provide another update as soon as more information becomes available.

Delayed Visa Settlement and Clearing Files - July 25th

Jul <var data-var='date'>24</var>, <var data-var='time'>12:34</var> PDT Resolved - There have been no additional effects detected. Jul <var data-var='date'>20</var>, <var data-var='time'>13:43</var> PDT Monitoring - On Monday, July 20, 2026, Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in, starting at approximately 13:09 PT (20:09 UTC). Our engineering team has identified the root cause as a brief network connectivity issue that has been restored. The team is continuing to monitor to ensure there are no additional effects. We will update again if there is a change to the state of the incident. Jul <var data-var='date'>20</var>, <var data-var='time'>13:13</var> PDT Investigating - On Monday, July 20, 2026, Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in starting at approximately 13:09 PT (20:09 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

STIPs On Multiple Card Networks

Jul <var data-var='date'>24</var>, <var data-var='time'>05:45</var> PDT Resolved - On Friday, July 24, 2026, at approximately 08:48 PT (15:48 UTC), Marqeta engineers identified that Mastercard T464 file deliveries are delayed by about 4 hours due to a issue from the network. The file has since been delivered and is processing as expected.

Mastercard T464 Files Delayed

Jul <var data-var='date'>21</var>, <var data-var='time'>16:07</var> PDT Resolved - On July 21, 2026, a subset of customers experienced intermittent failures when accessing Marqeta API endpoints. The issue was caused by an insufficient number of service instances in a specific availability zone, which led to resource constraints and connection limit exhaustion under load. Our engineering team resolved the issue by scaling up instance capacity and significantly increasing connection limits to address the underlying scaling constraints. All affected services have returned to normal operation and we have confirmed stable performance across the platform after concluding a monitoring period. We sincerely apologize for any disruption this caused and thank you for your patience. Jul <var data-var='date'>21</var>, <var data-var='time'>07:00</var> PDT Monitoring - On Tuesday, July 21, 2026, Marqeta engineering team investigated an issue affecting a subset of our customers experiencing intermittent failures when accessing Marqeta API endpoints. Marqeta engineering team has completed at 06:40 PT a configuration change as part of our ongoing remediation efforts. No further intermittent SSL handshake connection failures are currently observed .We are continuing to closely monitor our systems and analyze metrics to determine the root cause and ensure full service stability. We will share a resolving update once long term stability is confirmed. Jul <var data-var='date'>21</var>, <var data-var='time'>06:31</var> PDT Identified - Marqeta engineering team is currently investigating an issue affecting a subset of our customers experiencing intermittent failures when accessing Marqeta API endpoints. Our engineering team has identified the issue and is actively working to remediate it .We will provide a further update within the next 30 minutes as our teams continue to work toward full resolution. We sincerely apologize for any disruption this may be causing to your operations and appreciate your patience as we work urgently to restore full service.

API Endpoint intermittent Connectivity Issues

Jul <var data-var='date'>21</var>, <var data-var='time'>15:56</var> PDT Resolved - On Tuesday, July 21, 2026, Marqeta experienced a traffic flooding event that led to service degradation across our API infrastructure. This volume triggered automated protective measures, causing intermittent instability for several services. Our engineering teams have successfully mitigated the issue by migrating the affected endpoints to isolated infrastructure to shield our core services and ensure load is managed effectively. We have confirmed a return to normal service levels across all of the impacted services, and we are maintaining proactive monitoring to ensure continued platform stability. We appreciate your patience as we worked to resolve this incident. Jul <var data-var='date'>21</var>, <var data-var='time'>14:36</var> PDT Monitoring - Marqeta engineers successfully completed primary remediation efforts at 13:35 PDT, resulting in a significant reduction in service impact across our platform. Our infrastructure has stabilized, and services are recovering. We are continuing to monitor system performance closely as traffic patterns normalize and are proactively implementing further architectural optimizations to ensure continued reliability. We will provide a final update once we confirm full service restoration and stability. Jul <var data-var='date'>21</var>, <var data-var='time'>13:35</var> PDT Update - On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting multiple services. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability. Jul <var data-var='date'>21</var>, <var data-var='time'>13:35</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>21</var>, <var data-var='time'>13:30</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>21</var>, <var data-var='time'>13:27</var> PDT Update - On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic and Digital Wallets & Tokenization. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability. Jul <var data-var='date'>21</var>, <var data-var='time'>13:09</var> PDT Identified - On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability. Jul <var data-var='date'>21</var>, <var data-var='time'>12:41</var> PDT Investigating - On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic. Engineering teams are actively working to normalize traffic flow and restore full service reliability. A follow-up notification with more detail will be sent within 30 minutes.

Core API Degraded Traffic

Jul <var data-var='date'>17</var>, <var data-var='time'>15:02</var> PDT Resolved - On Wednesday, July 15, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) across Visa and Pulse card networks between 07:05 and 07:10 PT. Our engineering team identified the root cause as a disturbance on the card network side, which caused authorization requests to decline.Our team has since concluded a successful monitoring period with no further anomalies detected and has confirmed long-term stability. We thank you for your patience throughout this incident. Jul <var data-var='date'>15</var>, <var data-var='time'>07:37</var> PDT Monitoring - On Wednesday, July 15, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) across Visa and Pulse card networks occurred between 07:05 and 07:10 PT. Our team is actively monitoring the system for long term stability and will be sharing an update once the monitoring concluded. We appreciate your patience throughout the resolution process.

Is Marqeta down?

Marqeta status is UP

Lastest published events

STIPs and transaction declines

STIPs on Mastercard

STIPs on Visa

Marqeta Services, Components and Regions

Recent Marqeta events

STIPs and transaction declines

STIPs on Mastercard

STIPs on Visa

Visa Duplicate Clearing Files

Intermittent Service disruptions affecting Visa "Click to Pay" API endpoints.

Salesforce.com down, customer support impacted