Aug <var data-var='date'>21</var>, <var data-var='time'>23:10</var> PDT Resolved - On Friday, August 21, 2026, Marqeta resolved a brief service disruption affecting Stand-In Processing (STIP) on the Visa network between 09:42 and 09:45 PDT. Our engineering team immediately conducted a thorough review, verified that all internal networking infrastructure was fully operational. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue and we have conducted a monitoring period to confirm long-term stability and no abnormality was observed. We appreciate your patience as we worked to resolve this incident. Aug <var data-var='date'>21</var>, <var data-var='time'>22:03</var> PDT Monitoring - On Friday, August 21, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) on Visa network between 21:42 and 21:45 PT. Our team is actively engaging our network partner to isolate the root cause, and will complete monitoring the system for long term stability.We appreciate your patience throughout the resolution process.

STIPs on the Visa Network

Aug <var data-var='date'>21</var>, <var data-var='time'>08:05</var> PDT Resolved - On August 20, 2026, Marqeta identified an issue affecting available credit and account balance calculations on a subset of accounts. Our engineering team has since isolated the cause, validated a corrective fix, and completed a structured remediation to restore accurate balances across all impacted accounts On August 20, 2026 at approximately 23:45 PST. We have also completed a period of extended monitoring to confirm long-term stability and accurate balance reporting going forward.We appreciate your patience as we worked to resolve this incident. Aug <var data-var='date'>20</var>, <var data-var='time'>19:41</var> PDT Update - The remediation plan is currently in progress and will be followed by post-remediation data integrity verifications to ensure all account balances are accurate and fully restored. Thank you for your patience throughout this incident, and further updates will be provided as our remediation activities conclude. Aug <var data-var='date'>20</var>, <var data-var='time'>16:10</var> PDT Update - Our engineering team has successfully deployed an emergency fix to address the discrepancy affecting available credit balances on select customer accounts. We are now working on remediation plan to restore accurate balance reporting. Aug <var data-var='date'>20</var>, <var data-var='time'>15:53</var> PDT Identified - On August 20, 2026, Marqeta engineers identified an issue affecting available credit balances on some of customer accounts. Our engineering team has successfully isolated the source of this discrepancy and is currently working to finalize a corrective fix. We apologize for any disruption this may cause and will provide further updates as more information becomes available

Issue affecting a subset of credit accounts

Aug <var data-var='date'>18</var>, <var data-var='time'>14:46</var> PDT Resolved - Marqeta and our network partner confirmed the underlying networking issue causing delayed delivery of standing advice was fixed as of 12:38 PST, and no further abnormalities have been observed during the monitoring period. All Mastercard transaction authorization processing has returned to normal operation. Thank you for your patience throughout this incident. Aug <var data-var='date'>18</var>, <var data-var='time'>13:25</var> PDT Monitoring - Marqeta received a confirmation from our network partner that a networking issue in their data center that was causing delayed delivery of standing advice is resolved at 12:38 PST. We are continuing to monitor closely for any abnormality and will provide a resolving update once long term stability has been confirmed. Aug <var data-var='date'>18</var>, <var data-var='time'>12:51</var> PDT Identified - On Tuesday, August 18, 2026, Marqeta engineers detected an intermittent issue affected Stand-In Processing (STIP) across card Master card network due to latency in receiving standing advices from our payment network partner. Our team is actively engaged with the partner to identify the root cause and restore normal processing times as quickly as possible. We apologize for any disruption this may cause and will provide further updates as more information becomes available.

Intermittent STIPs on the Mastercard network

Aug <var data-var='date'>17</var>, <var data-var='time'>10:51</var> PDT Resolved - Marqeta engineers have confirmed that the AWS emergency maintenance has fully concluded, and we have restored standard traffic routing across all card networks. Our monitoring shows stable, normal transaction processing with no further abnormalities detected. Thank you for your patience throughout this incident. Aug <var data-var='date'>17</var>, <var data-var='time'>08:43</var> PDT Monitoring - Marqeta engineers have received a confirmation that the AWS emergency maintenance has concluded at 08:32 PST. We are currently monitoring our systems to ensure stability across all card networks. As a precautionary measure, we are maintaining our current traffic routing until we confirm full system performance. We will provide another update once we finalize our monitoring. Aug <var data-var='date'>17</var>, <var data-var='time'>08:20</var> PDT Identified - On Monday, August 17, 2026, Marqeta engineers detected a brief issue affected Stand-In Processing (STIP) across card networks, due to emergency maintenance on an AWS direct connect link started at 07:28 PST, Our engineering teams worked on rerouting traffic away from the affected data center to mitigate further impact while the AWS maintenance is underway. We will continue to provide updates as we confirm full resolution and restoration of the full service.

STIPs across all networks

Aug <var data-var='date'>14</var>, <var data-var='time'>06:18</var> PDT Resolved - There have been no reoccurrences detected. We will continue to follow up with Visa to ensure an RCA is conducted Aug <var data-var='date'>13</var>, <var data-var='time'>14:28</var> PDT Monitoring - Visa has identified a data centre that was overloading and creating a "noisy neighbour", impacting Marqeta's Click to Pay service. After they isolated that system, we observed the service returning to normal. We will continue to monitor for any reoccurrences, and we will continue to follow up with Visa to ensure an RCA is conducted. Aug <var data-var='date'>13</var>, <var data-var='time'>13:59</var> PDT Update - We are continuing to actively engage with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints. They have confirmed that they have a team working on root cause analysis and are also working on a plan to expedite the resolution. We apologize for the impact this has caused and will provide further updates as we receive more information from our partner. Aug <var data-var='date'>13</var>, <var data-var='time'>12:15</var> PDT Identified - We are actively in engagement with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints. Our team has raised high priority case with Visa and is working directly with their support to identify the root cause and expedite the resolution. We apologize for the impact this has caused and will provide further updates as we receive more information from our partner. Aug <var data-var='date'>13</var>, <var data-var='time'>11:07</var> PDT Investigating - We are currently investigating an Intermittent service disruption affecting the Visa "Click to Pay" service, which began on August 13th 09:45 PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.

Intermittent Service disruptions affecting Visa "Click to Pay" API endpoints.

Aug <var data-var='date'>10</var>, <var data-var='time'>16:09</var> PDT Resolved - Following a period of continued monitoring with no further impact observed, the issue affecting Visa transactions processed via network stand-in between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC) is resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>13:59</var> PDT Monitoring - On Monday, August 10, 2026, Marqeta engineers observed an issue affecting Visa transactions processed via network stand-in, which occurred between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC). The customer impact has stopped, and our team is continuing to monitor system performance to ensure ongoing stability.

STIPs on Visa - Aug 10th

Jul <var data-var='date'>31</var>, <var data-var='time'>11:38</var> PDT Resolved - Marqeta engineering teams have resolved the service disruption affecting the Marqeta Dashboard, Diva, and 3DS at 11:00 PDT. The root cause was an infrastructure configuration change that inadvertently restricted network connectivity for our production database environment, which has since been remediated. We have concluded performance monitoring to ensure long-term stability, and all services are now operational. We appreciate your patience as we worked to resolve this incident. Jul <var data-var='date'>31</var>, <var data-var='time'>11:04</var> PDT Identified - Our engineering team has identified the root cause of the service disruption affecting the Marqeta Dashboard, Diva, and 3DS. The issue originated from an infrastructure configuration that inadvertently restricted network connectivity for our production database environment. We are currently implementing a fix to restore the service . We apologize for the impact this has caused and will provide further updates as our restoration efforts conclude. Jul <var data-var='date'>31</var>, <var data-var='time'>10:47</var> PDT Update - Marqeta engineering is actively investigating a service disruption affecting database connectivity across multiple services, including the Marqeta Dashboard, Diva, and 3DS. Our teams are currently investigating underlying infrastructure and network-level issues. We have escalated the matter to service provider and are coordinating across engineering teams to restore service. Further updates will be provided as our investigation progresses. Jul <var data-var='date'>31</var>, <var data-var='time'>10:19</var> PDT Investigating - Marqeta engineering team is investigating a service disruption affecting the Marqeta Dashboard and Diva. Our teams are actively working to mitigate the issue and restore full service.A follow-up notification with more detail will be sent within 30 minutes.

MQD and Diva Access issue

Jul <var data-var='date'>29</var>, <var data-var='time'>07:24</var> PDT Resolved - Marqeta engineers have confirmed digital wallet token operations have returned to normal. We will continue to engage with Mastercard to provide an RCA. Jul <var data-var='date'>29</var>, <var data-var='time'>06:37</var> PDT Update - We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard, and they have confirmed an issue on their side that they are actively investigating. We will post another update as soon as we have more information. Jul <var data-var='date'>29</var>, <var data-var='time'>06:03</var> PDT Update - We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard and are actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information. Jul <var data-var='date'>29</var>, <var data-var='time'>05:26</var> PDT Investigating - We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team is actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information.

Mastercard Digital Wallet Token Outage

Jul <var data-var='date'>25</var>, <var data-var='time'>12:12</var> PDT Resolved - Marqeta engineers have confirmed that all outstanding Visa SMS settlement and clearing files were successfully received as of 18:03 UTC/11:03 AM PDT. Thank you for your patience. Jul <var data-var='date'>25</var>, <var data-var='time'>10:04</var> PDT Identified - Marqeta engineers are currently addressing an issue impacting the delivery of Visa clearing files for July 25th. We have begun receiving some Visa clearing files over the last hour; however, we are still waiting on remaining clearing files, including the VSS summary information compared to typical daily volumes. Our engineering team is actively working with Visa to resolve the delay and process the remaining files as quickly as possible. We will provide another update as soon as more information becomes available.

Delayed Visa Settlement and Clearing Files - July 25th

Jul <var data-var='date'>24</var>, <var data-var='time'>12:34</var> PDT Resolved - There have been no additional effects detected. Jul <var data-var='date'>20</var>, <var data-var='time'>13:43</var> PDT Monitoring - On Monday, July 20, 2026, Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in, starting at approximately 13:09 PT (20:09 UTC). Our engineering team has identified the root cause as a brief network connectivity issue that has been restored. The team is continuing to monitor to ensure there are no additional effects. We will update again if there is a change to the state of the incident. Jul <var data-var='date'>20</var>, <var data-var='time'>13:13</var> PDT Investigating - On Monday, July 20, 2026, Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in starting at approximately 13:09 PT (20:09 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

STIPs On Multiple Card Networks

Jul <var data-var='date'>24</var>, <var data-var='time'>05:45</var> PDT Resolved - On Friday, July 24, 2026, at approximately 08:48 PT (15:48 UTC), Marqeta engineers identified that Mastercard T464 file deliveries are delayed by about 4 hours due to a issue from the network. The file has since been delivered and is processing as expected.

Mastercard T464 Files Delayed

Jul <var data-var='date'>21</var>, <var data-var='time'>16:07</var> PDT Resolved - On July 21, 2026, a subset of customers experienced intermittent failures when accessing Marqeta API endpoints. The issue was caused by an insufficient number of service instances in a specific availability zone, which led to resource constraints and connection limit exhaustion under load. Our engineering team resolved the issue by scaling up instance capacity and significantly increasing connection limits to address the underlying scaling constraints. All affected services have returned to normal operation and we have confirmed stable performance across the platform after concluding a monitoring period. We sincerely apologize for any disruption this caused and thank you for your patience. Jul <var data-var='date'>21</var>, <var data-var='time'>07:00</var> PDT Monitoring - On Tuesday, July 21, 2026, Marqeta engineering team investigated an issue affecting a subset of our customers experiencing intermittent failures when accessing Marqeta API endpoints. Marqeta engineering team has completed at 06:40 PT a configuration change as part of our ongoing remediation efforts. No further intermittent SSL handshake connection failures are currently observed .We are continuing to closely monitor our systems and analyze metrics to determine the root cause and ensure full service stability. We will share a resolving update once long term stability is confirmed. Jul <var data-var='date'>21</var>, <var data-var='time'>06:31</var> PDT Identified - Marqeta engineering team is currently investigating an issue affecting a subset of our customers experiencing intermittent failures when accessing Marqeta API endpoints. Our engineering team has identified the issue and is actively working to remediate it .We will provide a further update within the next 30 minutes as our teams continue to work toward full resolution. We sincerely apologize for any disruption this may be causing to your operations and appreciate your patience as we work urgently to restore full service.

API Endpoint intermittent Connectivity Issues

Jul <var data-var='date'>21</var>, <var data-var='time'>15:56</var> PDT Resolved - On Tuesday, July 21, 2026, Marqeta experienced a traffic flooding event that led to service degradation across our API infrastructure. This volume triggered automated protective measures, causing intermittent instability for several services. Our engineering teams have successfully mitigated the issue by migrating the affected endpoints to isolated infrastructure to shield our core services and ensure load is managed effectively. We have confirmed a return to normal service levels across all of the impacted services, and we are maintaining proactive monitoring to ensure continued platform stability. We appreciate your patience as we worked to resolve this incident. Jul <var data-var='date'>21</var>, <var data-var='time'>14:36</var> PDT Monitoring - Marqeta engineers successfully completed primary remediation efforts at 13:35 PDT, resulting in a significant reduction in service impact across our platform. Our infrastructure has stabilized, and services are recovering. We are continuing to monitor system performance closely as traffic patterns normalize and are proactively implementing further architectural optimizations to ensure continued reliability. We will provide a final update once we confirm full service restoration and stability. Jul <var data-var='date'>21</var>, <var data-var='time'>13:35</var> PDT Update - On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting multiple services. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability. Jul <var data-var='date'>21</var>, <var data-var='time'>13:35</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>21</var>, <var data-var='time'>13:30</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>21</var>, <var data-var='time'>13:27</var> PDT Update - On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic and Digital Wallets & Tokenization. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability. Jul <var data-var='date'>21</var>, <var data-var='time'>13:09</var> PDT Identified - On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic. Our engineering teams initiated a mitigating action at 12:45 PT (19:45 UTC) as a part of our ongoing remediation efforts. We are actively provisioning the fix and will provide a follow-up status update once the fix is completed and verified to ensure full service reliability. Jul <var data-var='date'>21</var>, <var data-var='time'>12:41</var> PDT Investigating - On Tuesday, July 21, 2026, at approximately 12:19 PT (19:19 UTC), Marqeta engineers detected an issue causing intermittent service degradation and elevated error rates affecting API traffic. Engineering teams are actively working to normalize traffic flow and restore full service reliability. A follow-up notification with more detail will be sent within 30 minutes.

Core API Degraded Traffic

Jul <var data-var='date'>17</var>, <var data-var='time'>15:02</var> PDT Resolved - On Wednesday, July 15, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) across Visa and Pulse card networks between 07:05 and 07:10 PT. Our engineering team identified the root cause as a disturbance on the card network side, which caused authorization requests to decline.Our team has since concluded a successful monitoring period with no further anomalies detected and has confirmed long-term stability. We thank you for your patience throughout this incident. Jul <var data-var='date'>15</var>, <var data-var='time'>07:37</var> PDT Monitoring - On Wednesday, July 15, 2026, Marqeta engineers detected a brief issue affecting Stand-In Processing (STIP) across Visa and Pulse card networks occurred between 07:05 and 07:10 PT. Our team is actively monitoring the system for long term stability and will be sharing an update once the monitoring concluded. We appreciate your patience throughout the resolution process.

STIPs on the Visa and Pulse Networks

Jul <var data-var='date'>17</var>, <var data-var='time'>10:30</var> PDT Resolved - Marqeta engineers have confirmed the errors have subsided. Although we continue to await an RCA from Mastercard, evidence indicates they deployed a broken certificate bundle and have been progressively redeploying them them. We will continue to monitor for any additional lagging effects. Jul <var data-var='date'>16</var>, <var data-var='time'>11:29</var> PDT Monitoring - On Wednesday, July 15, 2026, Marqeta engineers detected a new issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 13:04 PT (20:04 UTC). Marqeta engineers have detected a decrease in the rate of errors. We are continuing to wait for guidance or confirmation from Mastercard that the issue has been resolved. A follow-up notification with more detail will be provided once Mastercard completes their analysis. Jul <var data-var='date'>16</var>, <var data-var='time'>07:28</var> PDT Identified - On Wednesday, July 15, 2026, Marqeta engineers detected a new issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 13:04 PT (20:04 UTC). Mastercard is continuing to work to determine the root cause and correct it. A follow-up notification with more detail will be provided once Mastercard completes their analysis. Jul <var data-var='date'>15</var>, <var data-var='time'>13:52</var> PDT Update - On Wednesday, July 15, 2026, Marqeta engineers detected a new issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 13:04 PT (20:04 UTC). Our team is actively investigating with Mastercard to determine the root cause and assess the full scope of impact. A follow-up notification with more detail will be provided once Mastercard completes their analysis. Jul <var data-var='date'>15</var>, <var data-var='time'>13:18</var> PDT Investigating - On Wednesday, July 15, 2026, Marqeta engineers detected a new issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 13:04 PT (20:04 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

Degraded traffic on Mastercard 3DS

Jul <var data-var='date'>15</var>, <var data-var='time'>09:28</var> PDT Resolved - Traffic continues to be steady and the upstream 3D Secure service is reporting there is no further impact detected or reported to them. We are continuing to await Mastercard's confirmation and any additional details about the cause of their outage. We will reopen this status page if we become aware of any change in their status. Jul <var data-var='date'>15</var>, <var data-var='time'>02:17</var> PDT Monitoring - We see traffic returning but we have not heard confirmation from Mastercard that the issue is resolved, we are continuing to monitor to ensure full resolution from the network Jul <var data-var='date'>15</var>, <var data-var='time'>02:16</var> PDT Update - We see traffic returning but we have not heard confirmation from Mastercard that the issue is resolved, we are continuing to monitor to ensure full resolution from the network Jul <var data-var='date'>15</var>, <var data-var='time'>01:22</var> PDT Identified - On Wednesday, July 15, 2026, Marqeta engineers detected an issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 00:48 PT (07:48 UTC). Our team has contacted Mastercard and they have confirmed this as their network-side outage affecting 3DS. They have confirmed they are continuing to investigate and will begin to provide updates as they determine them. A follow-up notification with more detail will be posted here as soon as Mastercard shares it. Jul <var data-var='date'>15</var>, <var data-var='time'>00:57</var> PDT Investigating - On Wednesday, July 15, 2026, Marqeta engineers detected an issue affecting Mastercard 3D Secure (3DS) authentication requests, starting at approximately 00:48 PT (07:48 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.

Mastercard 3DS Degraded Traffic

Jul <var data-var='date'>14</var>, <var data-var='time'>17:33</var> PDT Resolved - Following a successful monitoring period with no further anomalies detected, we have confirmed that the issue has been fully resolved and all systems are operating normally. Jul <var data-var='date'>14</var>, <var data-var='time'>14:28</var> PDT Monitoring - On Tuesday, July 14, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 13:35 PT. Our engineering team has identified the root cause as a brief network connectivity issue that has been restored. We are actively monitoring our systems to ensure continued stability and will provide a final resolving update once monitoring is concluded. Jul <var data-var='date'>14</var>, <var data-var='time'>13:59</var> PDT Investigating - On Tuesday, July 14, 2026, Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks starting at approximately 13:35 PT. Our team is actively investigating the root cause and assessing the full scope of impact. We will follow up with additional details as soon as more information is available. A follow-up notification with more detail will be sent within 30 minutes.

STIPs on Multiple Card Networks

Jul <var data-var='date'>13</var>, <var data-var='time'>07:52</var> PDT Resolved - The Issue has been fully resolved as of July 9, 2026 at 3:41 PM PT (22:41 UTC) . Visa successfully implemented corrective actions, and concluded reconciliation and validation activities. Our monitoring period has concluded successfully with no issues identified. We thank you for your patience throughout this incident. Jul <var data-var='date'>10</var>, <var data-var='time'>12:17</var> PDT Monitoring - On July 9, 2026, Marqeta investigated an issue reported on Visa’s Settlement Wires Service affecting a subset of international settlement wires, resulting in delays to settlement processing. Visa confirmed the identification of the source of the disruption and proceeded with the mitigation as of 3:41 PM PT (22:41 UTC) on July 9, 2026. Our engineering teams are actively monitoring to ensure long-term system stability. Jul <var data-var='date'> 9</var>, <var data-var='time'>14:31</var> PDT Investigating - Marqeta is investigating a Visa settlement delay affecting today's incoming and outgoing transfers. We have been in direct contact with Visa and they have confirmed that they are addressing the root cause. We are actively monitoring the situation and will provide an update as soon as we have more information.

Visa Settlement Delay

Jul <var data-var='date'> 9</var>, <var data-var='time'>04:04</var> PDT Resolved - On Wednesday, July 8, 2026, Marqeta engineers detected a brief issue affected elevated Stand-In Processing (STIP) across multiple card networks between 02:55 and 03:05 PT. Monitoring period has been concluded and long-term system stability has been fully verified. We appreciate your patience throughout the resolution process. Jul <var data-var='date'> 8</var>, <var data-var='time'>03:22</var> PDT Monitoring - On Wednesday, July 8, 2026, Marqeta engineers detected a brief issue affected elevated Stand-In Processing (STIP) across multiple card networks between 02:55 and 03:05 PT. The case is currently stable and our engineering teams are actively monitoring to ensure long-term system stability.

Jul <var data-var='date'> 2</var>, <var data-var='time'>18:39</var> PDT Resolved - Marqeta's upstream SMS provider has resolved the formatting issue affecting cardholder messages in Australia. All SMS one-time passcode (OTP) messages are once again being delivered with their correct program sender IDs. Following a period of sustained monitoring, we have confirmed that this is now closed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:11</var> PDT Identified - Marqeta engineers are aware of an issue affecting SMS one-time passcode (OTP) messages sent to cardholders in Australia. Impacted messages are currently being delivered with an "Unverified" sender name instead of the program's normal sender ID. Please note that message delivery itself is not blocked, and cardholders are still successfully receiving and able to use their verification codes. We have identified the root cause as an issue with our upstream SMS provider and have escalated it to them for resolution. We are actively monitoring the situation and will provide an update as soon as more information becomes available.

Misattributed SMS Verification Messages for Australian Cardholders

Jul <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> PDT Resolved - Marqeta engineers detected an issue affecting Stand-In Processing (STIP) across multiple card networks that occurred between approximately 22:28 PDT and 22:45 PDT. The issue has since been mitigated, and traffic has returned to normal.

STIPs Across Multiple Networks

Jun <var data-var='date'>30</var>, <var data-var='time'>10:31</var> PDT Resolved - Marqeta has received confirmation from Apple Pay that they identified the root cause of the in-app provisioning failures and have resolved the issue. Following an extended period of monitoring normal traffic and sustained system stability, we are now closing this incident. Jun <var data-var='date'>29</var>, <var data-var='time'>18:45</var> PDT Monitoring - Marqeta engineers detected a recurrence of issues affecting Apple Pay provisioning between 16:00 PT and 16:30 PT. Traffic has since returned to normal, and services are currently operating as expected. We are continuing to closely monitor the situation to ensure sustained stability. The next update will be provided when new information becomes available.

Apple Pay Provisioning Stability

Jun <var data-var='date'>29</var>, <var data-var='time'>16:07</var> PDT Resolved - Marqeta engineers have successfully verified that Apple Pay provisioning is fully operational. Following a period of sustained stability, this incident is now resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>15:27</var> PDT Monitoring - Marqeta engineers have observed a significant improvement in Apple Pay provisioning success rates over the last 30 minutes, and we are currently no longer seeing any new instances of failed requests. We will continue to closely monitor the stability of provisioning and provide another update in approximately 30 minutes. Jun <var data-var='date'>29</var>, <var data-var='time'>14:59</var> PDT Update - Marqeta engineers are continuing to investigate the issue originally detected at approximately 12:30 PT (19:30 UTC). The issue is specifically limited to Apple Pay provisioning. Our team has contacted Apple Pay directly to check for external network outages and we are currently awaiting their response. We will provide another update as soon as we have more information. Jun <var data-var='date'>29</var>, <var data-var='time'>14:30</var> PDT Investigating - On Monday, June 29, 2026, Marqeta engineers detected an issue causing traffic drops for Apple Pay transaction requests and push provisioning, starting at approximately 12:30 PT (19:30 UTC). Our team is actively investigating the root cause and assessing the full scope of impact. The next update will be in approximately 30 minutes.

Apple Pay Push Provisioning Drops

Jun <var data-var='date'>29</var>, <var data-var='time'>11:21</var> PDT Resolved - All delayed files have been processed. Jun <var data-var='date'>29</var>, <var data-var='time'>06:53</var> PDT Update - On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Visa has addressed an internal issue and has successfully sent the files. This will result in a ~3 hour delay for clearing processing and reporting. We will update this space again once the delay has been addressed, or upon any notable change in status. Jun <var data-var='date'>29</var>, <var data-var='time'>06:12</var> PDT Investigating - On Monday, June 29, 2026, Marqeta engineers detected a delay in receiving Visa clearing files, starting at approximately 05:45 PT (12:45 UTC). Our team is engaging Visa to actively investigate the root cause and provide the files in a timely manner. A follow-up notification with more detail will be sent when we receive context from Visa.

Delay in Receiving Visa Clearing Files

Jun <var data-var='date'>25</var>, <var data-var='time'>09:28</var> PDT Resolved - Maintenance is complete. Jun <var data-var='date'>17</var>, <var data-var='time'>10:01</var> PDT Investigating - We're making updates to how our private Sandbox environment handles and directs network traffic as part of ongoing infrastructure improvements. Your users may lose the ability to interact with your Marqeta private sandbox.  If so, please reach out to support@marqeta.com.

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Lastest published events

STIPs on the Visa Network

Issue affecting a subset of credit accounts

Intermittent STIPs on the Mastercard network

Marqeta Services, Components and Regions

Recent Marqeta events

STIPs on the Visa Network

Issue affecting a subset of credit accounts

Intermittent STIPs on the Mastercard network

STIPs across all networks

Intermittent Service disruptions affecting Visa "Click to Pay" API endpoints.

STIPs on Visa - Aug 10th