Aug <var data-var='date'>11</var>, <var data-var='time'>21:35</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>21:00</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>17:56</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>17:55</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>17:45</var> UTC Identified - The issue has been identified and a fix is being implemented.

Degraded performance

Mar <var data-var='date'>30</var>, <var data-var='time'>13:36</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>12:54</var> UTC Identified - The issue has been identified and a fix is being implemented.

Markup login API failing

Jan <var data-var='date'>15</var>, <var data-var='time'>19:08</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>18:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>14:09</var> UTC Investigating - We are currently investigating this issue.

Degraded Performance: Tag Action Email Notifications

Dec <var data-var='date'> 3</var>, <var data-var='time'>17:41</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>17:40</var> UTC Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:18</var> UTC Monitoring - Monitoring. Dec <var data-var='date'> 3</var>, <var data-var='time'>14:08</var> UTC Investigating - We are currently investigating this issue.

Okta Service Disruption

Nov <var data-var='date'>23</var>, <var data-var='time'>09:49</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>23</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>09:47</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

MarkUp Maintenance

Nov <var data-var='date'>18</var>, <var data-var='time'>16:47</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>16:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>12:06</var> UTC Investigating - We are currently investigating this issue.

Cloudflare Outage Impacting Services

Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance MarkUp

Sep <var data-var='date'> 2</var>, <var data-var='time'>16:26</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:52</var> UTC Investigating - We are currently investigating this issue.

Aug <var data-var='date'>30</var>, <var data-var='time'>14:28</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>30</var>, <var data-var='time'>13:40</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>30</var>, <var data-var='time'>13:38</var> UTC Scheduled - We will perform scheduled maintenance on the API on Saturday, August 30, from 13:30 to 14:40 UTC. The API may be unavailable for up to 60 minutes during this window.

Scheduled Maintenance API

Aug <var data-var='date'>22</var>, <var data-var='time'>06:43</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>06:42</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>19:10</var> UTC Investigating - We are currently investigating this issue.

Mar <var data-var='date'>17</var>, <var data-var='time'>15:48</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>15:27</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>17</var>, <var data-var='time'>15:27</var> UTC Identified - The issue has been identified and a fix is being implemented.

API server brief unavailability

Mar <var data-var='date'>15</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>14</var>, <var data-var='time'>13:02</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Jan <var data-var='date'>24</var>, <var data-var='time'>21:46</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>17:21</var> UTC Investigating - We are currently investigating an issue with Ceros experiences not loading in MarkUp.

Ceros experiences not loading in MarkUp

Jan <var data-var='date'> 9</var>, <var data-var='time'>03:49</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>21:39</var> UTC Investigating - We are currently investigating this issue.

Oct <var data-var='date'> 5</var>, <var data-var='time'>11:03</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:08</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Aurora DB Upgrade

Aug <var data-var='date'>10</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:51</var> UTC Scheduled - We will be performing scheduled maintenance on August 7th from 5:00 AM ET to 5:30 AM ET. During this time, our web applications and APIs may be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services. Thank you for your patience and support.

Upgrading RDS certificates

Jan <var data-var='date'>25</var>, <var data-var='time'>12:30</var> UTC Resolved - During our weekly release procedure our API server became shortly unavailable (for about 5 minutes). As soon as release procedure finished API server was restarted and brought back to normal functioning.

Nov <var data-var='date'>30</var>, <var data-var='time'>11:11</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>22</var>, <var data-var='time'>12:03</var> UTC Monitoring - An issue with recent Chrome update has been identified: - we rely on `DOMContentLoaded` event being sent to drop the loading overlay for webpage MarkUps - that event stopped getting fired for some Chrome users when dealing with iframes causing website to load behind the overlay, but overlay did not get removed We deployed a fix: - we updated the check to be performed both when event is fired and additional a backup interval check of `readyState` to address possible browser issues - additionally we added a maximum timeout after which loading overlay is dropped automatically We are looking into feedback from customers that faced this issue and hope that our solution did resolve this problem. Nov <var data-var='date'>16</var>, <var data-var='time'>21:18</var> UTC Investigating - We are getting increased number of reports on website markups failing to load in Chrome browser. As a workaround other browser can be used.

Loading issue for webpage markups in Google Chrome

Sep <var data-var='date'>23</var>, <var data-var='time'>16:15</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>14:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>14:11</var> UTC Scheduled - We are performing planned downtime in order to do required updates.

Upgrading MarkUp.io database

Jul <var data-var='date'>20</var>, <var data-var='time'>17:00</var> UTC Resolved - During a scheduled release window for the MarkUp platform on, we encountered an unforeseen issue that led to an unexpected API outage. Our engineering team detected the issue promptly and took immediate action to mitigate the disruption. The root cause of this incident is currently under thorough investigation to prevent recurrence.

API unavailable

Jun <var data-var='date'>12</var>, <var data-var='time'>14:00</var> UTC Resolved - Users of MarkUp experienced increased response times and error rates. The root cause was identified and a fix put in place.

Degraded API performance

May <var data-var='date'>25</var>, <var data-var='time'>17:56</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>16:58</var> UTC Monitoring - Performance has returned to normal levels, the email notification queue has been cleared. We're monitoring the situation closely before marking this as resolved. May <var data-var='date'>25</var>, <var data-var='time'>14:09</var> UTC Investigating - Outgoing email notifications for tagged comments and MarkUp updates are delayed. The messages are queued and will be sent when the issue is resolved. We've also detected an increase in API response times that we believe is related.

Email notifications delayed with degraded API performance

Mar <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC Resolved - API response times were significantly increased following a scheduled release. Throughout the incident window at times the application was unresponsive as API requests timed out.

Dec <var data-var='date'>17</var>, <var data-var='time'>16:01</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>15:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>19:48</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Maintenance 2022-12-16

Dec <var data-var='date'> 2</var>, <var data-var='time'>18:23</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>17:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 2</var>, <var data-var='time'>17:08</var> UTC Identified - The issue has been identified and a fix is being implemented.

Is MarkUp down?

MarkUp status is UP

Lastest published events

Degraded performance

Markup login API failing

Degraded Performance: Tag Action Email Notifications

MarkUp Services, Components and Regions

Recent MarkUp events

Degraded performance

Markup login API failing

Degraded Performance: Tag Action Email Notifications

Okta Service Disruption

MarkUp Maintenance

Cloudflare Outage Impacting Services