Jun <var data-var='date'>29</var>, <var data-var='time'>15:15</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>09:03</var> UTC Identified - A mitigation was deployed at 01:35 UTC, which has reduced the impact, and we are actively working to fully resolve the issue. Jun <var data-var='date'>29</var>, <var data-var='time'>08:53</var> UTC Investigating - Starting at 2026-06-29 00:00 UTC, the Search Box API began returning elevated rates of 206 (Partial Content) and 404 (Not Found) responses.

Elevated Rate of Partial Response (206) and Not Found (404) Errors in the Search Box API

Feb <var data-var='date'>11</var>, <var data-var='time'>10:31</var> UTC Resolved - The incident is resolved as of 05:13 UTC. Affected services are now fully operational. Feb <var data-var='date'>10</var>, <var data-var='time'>19:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>17:23</var> UTC Identified - Since 04:40 UTC, a data provider outage has caused degraded performance for traffic-related services in the Europe. This impacts live speeds, routing, and ETA calculations. We are working closely with the data provider and will provide updates as the services stabilize.

Degraded live traffic in Europe

Dec <var data-var='date'> 8</var>, <var data-var='time'>23:08</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 6</var>, <var data-var='time'>00:46</var> UTC Identified - We are experiencing delays in delivering typical Mapbox Traffic Data. We have implemented a fix and are working to resolve.

Delayed delivery of Mapbox Traffic Data

Nov <var data-var='date'>29</var>, <var data-var='time'>03:54</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>03:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>29</var>, <var data-var='time'>03:09</var> UTC Investigating - Customers are experiencing high failure rates for live traffic tile requests. We are currently investigating the issue.

High failure rate for live traffic tile requests

Oct <var data-var='date'>21</var>, <var data-var='time'>00:40</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>00:12</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>23:55</var> UTC Monitoring - We are monitoring the recovery of Mapbox services and data pipelines after the cloud provider outage. Oct <var data-var='date'>20</var>, <var data-var='time'>10:59</var> UTC Identified - We have received reports from AWS that multiple core services are experiencing instability. This is currently impacting multiple Mapbox services with degraded performance and errors. While AWS systems are currently recovering, we are working on restoring health of impacted Mapbox services.

AWS outage impacting Mapbox core services

Oct <var data-var='date'>14</var>, <var data-var='time'>09:48</var> UTC Resolved - From 2025/10/14 05:37 UTC to 2025/10/14 06:29 UTC, we experienced elevated levels of 206 Partial Content responses on the Search Box APIs due to a lack of POI results in the search.

Elevated level of partial response in Search Box API

Sep <var data-var='date'>22</var>, <var data-var='time'>01:53</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>22:42</var> UTC Investigating - We are currently investigating this issue.

Missing Closures Icons in Traffic Maps v1

Sep <var data-var='date'>22</var>, <var data-var='time'>01:52</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>22:41</var> UTC Investigating - We are currently investigating this issue.

Matrix API Planned Closures (remove icons)

Sep <var data-var='date'> 6</var>, <var data-var='time'>23:24</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 6</var>, <var data-var='time'>23:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 6</var>, <var data-var='time'>22:55</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 6</var>, <var data-var='time'>22:37</var> UTC Investigating - We are currently investigating this issue.

Mapbox Tiling Service job delays

Jul <var data-var='date'>15</var>, <var data-var='time'>06:01</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>04:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>19:30</var> UTC Investigating - Mapbox navigation products are experiencing degraded ETAs and Traffic visualization. We are investigating the issue.

Degraded ETA and Traffic Visualization

Jul <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> UTC Resolved - Navigation services experienced an outage affecting our live traffic data. As a result, users might experience issues with navigation, including inaccuracies in ETA, routing recommendations, and the display of real-time traffic conditions such as congestion and incidents for approximately 1 hour. The issue has been resolved.

Navigation API: Missing live-traffic data

Jun <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> UTC Resolved - On June 2, 2025, between approximately 19:05 and 22:30 UTC, an issue occurred preventing live speed and incident data from being served to Traffic Maps v1 and some customers using the Matrix API. This impacted services reliant on real-time traffic updates. Customers using Traffic Maps v1, experienced delayed live traffic updates. ETAs from the Matrix API provided during the incident period were based on traffic data from around 20:00 UTC, and did not reflect changes in traffic conditions until service restoration. This issue is now resolved and all services are restored.

Traffic Maps v1, Matrix API - Delayed Live Traffic Updates

May <var data-var='date'>14</var>, <var data-var='time'>08:39</var> UTC Resolved - After last correction latency is back to normal. Incident report will be shared soon. May <var data-var='date'>14</var>, <var data-var='time'>05:51</var> UTC Update - Another correction/Hot fix was applied to reduce the load. May <var data-var='date'>14</var>, <var data-var='time'>02:28</var> UTC Monitoring - Latency Anomaly mitigation is in-place. Latency is back to normal. May <var data-var='date'>14</var>, <var data-var='time'>00:54</var> UTC Identified - Bottleneck has been identified. We are increasing the capacity of the Search Box system May <var data-var='date'>13</var>, <var data-var='time'>23:59</var> UTC Investigating - We are currently investigating this issue.

Increased Searchbox latency for eu-west-1 P95

Mar <var data-var='date'>14</var>, <var data-var='time'>12:33</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>23:24</var> UTC Update - Service remains stable, we'll continue to monitor overnight. Mar <var data-var='date'>13</var>, <var data-var='time'>21:06</var> UTC Monitoring - The issue has been successfully mitigated. Our team is actively monitoring the service to ensure optimal performance. Mar <var data-var='date'>13</var>, <var data-var='time'>16:21</var> UTC Update - We are continuing to investigate and remediate this issue Mar <var data-var='date'>13</var>, <var data-var='time'>12:43</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>13</var>, <var data-var='time'>12:40</var> UTC Investigating - We are investigating increased error rates and latency on our vector tile endpoints.

Increased latency and errors on Tile APIs

Jan <var data-var='date'>31</var>, <var data-var='time'>16:44</var> UTC Resolved - In rare cases, the sporadic false road closures might potentially degrade the navigation experience causing unnecessary detours. The fix was delivered on Jan 30th.

The sporadic false road closures might potentially degrade the navigation experience

Jan <var data-var='date'>10</var>, <var data-var='time'>02:16</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>23:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>18:37</var> UTC Identified - We are investigating an issue with the mapbox.mapbox-traffic-v1 tileset. We have identified the root cause and are working on resolving.

Traffic Maps V1 Degraded Performance

Dec <var data-var='date'>17</var>, <var data-var='time'>22:08</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>17:37</var> UTC Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>10</var>, <var data-var='time'>17:37</var> UTC Identified - We are experiencing delays in delivering typical Mapbox Traffic Data. We have implemented a fix and are working to resolve.

Sep <var data-var='date'>19</var>, <var data-var='time'>12:00</var> UTC Resolved - Navigation services experienced an outage affecting our live traffic data. As a result, users might experience issues with navigation, including inaccuracies in ETA, routing recommendations, and the display of real-time traffic conditions such as congestion and incidents for approximately 1 hour. The issue has been resolved.

Jul <var data-var='date'>31</var>, <var data-var='time'>12:17</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>12:16</var> UTC Update - Our traffic services are fully operational. Jul <var data-var='date'>31</var>, <var data-var='time'>02:20</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>00:17</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>30</var>, <var data-var='time'>23:07</var> UTC Investigating - We have received reports from AWS that several core services are experiencing instability. This will impact Mapbox's ability to provide live traffic, live incidents and ETA's to its customers.

AWS system-wide outage impacting Mapbox traffic and ETAs

Jul <var data-var='date'>31</var>, <var data-var='time'>06:41</var> UTC Resolved - The Vector Tiles API error rates have subsided and the service is fully operational. Jul <var data-var='date'>31</var>, <var data-var='time'>05:49</var> UTC Monitoring - We have implemented several fixes and are starting to see recovery in the Vector Tiles API. We will continue to monitor the service as it returns to full health. Jul <var data-var='date'>31</var>, <var data-var='time'>03:35</var> UTC Update - We are working to address service disruptions caused by the ongoing issue. Jul <var data-var='date'>31</var>, <var data-var='time'>02:30</var> UTC Update - We are continuing to work towards a fix for the issue. Jul <var data-var='date'>31</var>, <var data-var='time'>01:28</var> UTC Update - We are continuing to work on a fix for the issue. Jul <var data-var='date'>30</var>, <var data-var='time'>23:59</var> UTC Identified - We have taken measures to reduce the impact and continue to monitor the incident. Jul <var data-var='date'>30</var>, <var data-var='time'>23:02</var> UTC Investigating - We are currently investigating an increase in error responses from the live traffic vector tile service.

Increased Vector Tile errors

Jul <var data-var='date'>28</var>, <var data-var='time'>23:15</var> UTC Resolved - Navigation api requests (Directions, Map-matching) in hitting our `ap-southeast-1` datacenter experienced stale or missing live-data and congestion for 90 minutes. Incident has been resolved

Stale or missing live-data in Navgation Api's in ap-southeast-1 datacenter

Jun <var data-var='date'> 9</var>, <var data-var='time'>21:06</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>20:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> UTC Investigating - We are currently investigating this issue.

Maps services are experiencing degraded performance.

May <var data-var='date'>17</var>, <var data-var='time'>19:58</var> UTC Resolved - We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available. May <var data-var='date'>17</var>, <var data-var='time'>15:33</var> UTC Identified - We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them. May <var data-var='date'>17</var>, <var data-var='time'>15:17</var> UTC Update - We are still investigating image quality degradation on the Static Images API May <var data-var='date'>17</var>, <var data-var='time'>01:14</var> UTC Update - This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue. May <var data-var='date'>17</var>, <var data-var='time'>00:04</var> UTC Investigating - We are investigating image quality degradation on the Static Images API

Static Images API degradation

Apr <var data-var='date'>29</var>, <var data-var='time'>19:04</var> UTC Resolved - This incident has been resolved and system status is nominal. Apr <var data-var='date'>29</var>, <var data-var='time'>18:39</var> UTC Monitoring - We are monitoring the impacted services as we start to see recovery. Apr <var data-var='date'>29</var>, <var data-var='time'>18:12</var> UTC Identified - We have identified the issue and are working on reducing impact. Apr <var data-var='date'>29</var>, <var data-var='time'>17:59</var> UTC Investigating - We are investigating an issue causing degraded performance across maps api services.

Maps services are experiencing degraded performance

Apr <var data-var='date'>17</var>, <var data-var='time'>20:03</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>19:41</var> UTC Monitoring - We are investigating an issue with the Static API.

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Lastest published events

Elevated Rate of Partial Response (206) and Not Found (404) Errors in the Search Box API

Degraded live traffic in Europe

Delayed delivery of Mapbox Traffic Data

Mapbox Services, Components and Regions

Recent Mapbox events

Elevated Rate of Partial Response (206) and Not Found (404) Errors in the Search Box API

Degraded live traffic in Europe

Delayed delivery of Mapbox Traffic Data

High failure rate for live traffic tile requests

AWS outage impacting Mapbox core services

Elevated level of partial response in Search Box API